Employee Job Satisfaction: A Study on NRB Bank Limited,

Dhanmondi Branch
 BUS 400

Internship Report Submission

Date: 12th April, 2018

Prepared for

Ms. Rifat Iqbal

Lecturer, BRAC University

Prepared by

Tasnuva Lamia Mim

ID: 13304075

Internship Report on NRB Bank Limited, Dhanmondi Branch

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Letter of Transmittal

12th April, 2018

Ms. Rifat Iqbal

Internship Supervisor
BRAC Business School
BRAC University.

Subject: Submission of internship report for the completion of the course BUS400.

Dear Madam,

It is a great pleasure for me to submit to you the report on my experiences and learning from my
internship at NRB Bank Limited, Dhanmondi branch on the topic “Employee Job Satisfaction.”
Being a student of Human Resource Management concentration, I always felt the significance of
having some practical exercise of what I have learnt in theory. During my internship, I felt this is
needed even more as I faced the practical dimensions of the real corporate world. I am grateful
that you extended me all the support and guidance that I needed in this course.

Lastly, I would like to thank you for giving your valuable time in helping me out at various
stages during this internship.

Sincerely

Tasnuva Lamia Mim

ID: 13304075

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Acknowledgement:

At the very outset, I would like to praise our gracious and beneficent Almighty for providing us
enough strength, patience, courage and ability to work on for this internship report.
After that, I would like to show the biggest gratitude our honourable faulty, Ms. Rifat Iqbal,
Lecturer of BRAC Business School, BRAC University for her constant supervision throughout
the semester and guidance to sort out all the problems that I faced to prepare this report. I am
thankful to her for how she guided me with her extreme consistency in every aspect to make the
report. Furthermore, I would like to thank whom I interviewed and asked opinion for the project.
I am also indebted to all of the officers and employees of NRB Bank Limited, Dhanmondi
Branch who extended their wholehearted cooperation to me despite their huge workload during
my practical orientation. Eventually, I must mention the excellent working environment and
group commitment of this bank that has enabled me a lot to learn and observe the banking
activities during my internship period of three months.
Finally, I convey my sincere thanks to my friends for supporting me, sharing their thoughts and
giving me the moral support during the preparation of the report.

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Executive Summary:

For my internship program, I got the opportunity to work at NRB Bank Limited that has been a
part of the banking industry of Bangladesh since 2013 with a vision to become one of the leading
financial institutions in our country. By getting the opportunity to work as an intern at NRB
Bank Limited, I have made an analysis on level job satisfaction of the employees working at
Dhanmondi branch.
In this report, I have discussed the overall details such as mission, vision, goals, values,
organizational structure of the bank in the organizational overview part. Then I have also
included the discussion regarding the Human Resource Division and its responsibilities.
Furthermore, in the findings and analysis part, I have discussed the findings of this report to
determine the opinions of the employees regarding the benefits offered to them and other issues
and shown them into graphical representation. Finally, I have tried to enlighten some suggestions
in the recommendations part for the bank to improve their overall condition and to make the
employees more engaged to their job that I have derived from my daily activities in the bank as
well as my academic learning.

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Table of Contents
About NRB Bank Limited: .............................................................................................................................. 1

Vision, Mission, Values & Goals of NRB Bank Limited: ........................................................................ 2

Overview of the Divisions: ....................................................................................................................... 3

Introduction: ................................................................................................................................................. 5

Activities Undertaken as an Intern: .......................................................................................................... 5

Interest on HRM:....................................................................................................................................... 7

Why Job Satisfaction: ................................................................................................................................ 7

Rational of the Study: ............................................................................................................................... 7

Objectives of the study: ............................................................................................................................ 8

Scope of the Study: ................................................................................................................................... 8

Methodology of the study: ....................................................................................................................... 8

Research Population and Sample: ............................................................................................................ 8

Sources of Data: ........................................................................................................................................ 8

Limitations of the Study: ........................................................................................................................... 8

HR Practices at NRB Bank: ........................................................................................................................ 9

Literature Review: ................................................................................................................................... 10

Survey Analysis – Graphical representation of using SPSS tool .................................................................. 11

Findings of the study:.................................................................................................................................. 24

Recommendation:....................................................................................................................................... 25

Conclusion: .................................................................................................................................................. 26

References: ................................................................................................................................................. 27

Appendices:................................................................................................................................................. 28

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About NRB Bank Limited:

NRB Bank Limited has started its banking operations in 2013 as a fourth generation private bank
in Bangladesh. The term NRB is an abbreviation of “Non Resident Bangladeshi” which means
the initial capital of this bank has been funded by non-resident nationals. Along with its typical
banking function, the bank aims to achieve multiple objectives. The short term objective is to
create a reliable platform for the potential Non-Resident Bangladeshis to contribute in our
countries economy and the long term objective is to minimize the dependency on the
international financial institutions for receiving remittance. As a financial institution, NRB Bank
intends to be one of the leading private banks of our country with a tagline "Not Just Another
Bank" by bringing together the enthusiastic non-resident Bangladeshi investors around the world
as well as to make an easy way to access the international market for the Bangladeshi citizens.
On 7th February 2013, Registrar of Joint Stock Companies & Firms (RJSC) issued Certificate of
Incorporation for NRB Bank Limited. The first Board Meeting of the bank held successfully on
April 9, 2013. On April 18th Bangladesh Security Exchange Commission (BSEC) issued letter
of consent for raising paid-up capital. NRB Bank Limited received Banking License from
Bangladesh Bank on 25th April, 2013 and was gazetted as a scheduled Bank effective from 28th
April, 2013. (nrbbankbd, Annual Report 2015, 2015)
The bank has in total of 19 Board of Directors including the Chairman of NRB Bank, Mr.
Mohammed Mahtabur Rahman. It’s corporate head office is located at Simple Tree - Anarkali
89 Gulshan Avenue, Gulshan – 1, Dhaka, Bangladesh. Currently NRB Bank has 36 branches all
over the country and has established 36 ATM Booths with the branches to make cash withdrawal
available for the clients by using NRB Bank credit/debit card. According to the annual report of
2015, the bank has Tk. 10,000,000,000 of authorized capital and Tk. 4,000,000,000 of paid-up
capital till 31st December, 2015. (nrbbankbd, Annual Report 2015, 2015) To fulfill the need of
the customers, the bank is offering different banking services which are -

 Retail Banking

 SME Banking

 NRB Banking

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 Corporate Banking

 E-Banking

NRB Bank Limited, a leading 4th generation bank of the country opened the 28th Branch at
Dhanmondi, Dhaka on 16 October 2017. Mr. M Badiuzzaman, Chairman, Executive committee
of NRB Bank Limited formally inaugurated the new branch. Vice Chairman of the Bank Mr.
Tateyama Kabir, Chairman of the Risk Management Committee of the Bank Mr. Mohammed
Idrish Farazy, Director Mr. Mohammed Jahed Iqbal and Managing Director & CEO Mr. Md.
Mehmood Husain were also there. Choosing Dhanmondi as a location to open a new branch was
both challenging and beneficial decision for the authorities. It was a bit challenging because
there were other many banks and financial institutions doing business in that area. On the other
hand, it was beneficial because the area is very crowded and full of target customers for example
restaurants, business people, schools etc.

Vision, Mission, Values & Goals of NRB Bank Limited:

Vision: To be the leading dedicated financial institution for NRBs to invest in Bangladesh and
for Bangladeshi individuals and corporate offices to access international markets.
Mission: NRB Bank aims to be the preferred provider of targeted financial services as a conduit
for investment to and from Bangladesh for our Bangladeshi communities both domestically and
internationally, to accelerate the industrialization of Bangladesh.
We will strengthen these relationships by providing the right solutions that combine
professionalism, expertise and financial strength.
Values: We are trusted financial advisors; valuing our local roots and remaining dedicated to our
global presence by being different than any other banks.
Dynamic: We strive to change and perform to progress.
Innovative: We foster ideas through finding better ways to improve.
Global: We empower to create competitive edge to set international standard.
Integrity: We govern by the principles of ethics and transparency.
Techno Centric: We step ahead with technological advancement.

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Goals: Our goal is to create customer loyalty, shareholder value and employee satisfaction.

Managing Director & Cheif Executive Officer

Deputy Managing Director

Senior Executive Vice President

Executive Vice President

Senior Vice President

Vice President

Senior Assistant Vice President

Assistant Vice President

First Assistant Vice President

Senior Principal Officer

Principal Officer

Senior Officer

Officer

Junior Officer

Assistant Officer

Figure: Organizational Management Hierarchy

Overview of the Divisions:

NRB bank follows flat organizational structure to make the decisional process faster. At present
there are sixteen different divisions in NRB Bank. Under each division there are several
departments. Moreover, based on the academic, professional and technical knowledge, skills,
experience and qualification, the bank has top level, mid-level and entry level posts. Employees
are assigned to the position according to the relevancy of their academic and professional
background. Name of the different divisions are shown below:

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 Credit Risk
Human Resource Retail Banking
Management Card division
Division Division
Division

Finance & Accounts IT & ADC Operations SME Banking Corporate Banking
Division Division Division Division

Facilities Brand &

Internal Control &
Management Communications Operations Division
Compliance Division
Division Division

Company Risk Management Treasury & Financial

Md's Office
Secretariat Division Division Institutions Division

Figure: Divisions of NRB Bank

As I did my internship at NRB Bank Limited Dhanmondi Branch, I was able to get detailed
knowledge about day-to-day banking activities of a bank. Mr. A.B.M Morshed is the head of
Dhanmodi Branch. After him there are other employees who are responsible for their assigned
job and responsibilities, such as Customer Service Manager, Relationship Manager, Senior
Officer, Assistant Officer, sales persons and other staffs. The hierarchy goes as below-

Head of Branch
& SVP
Customer Service Manager
(SPO)

Relationship Manager (PO)

Senior Officer

Officer

Assistant Officer

Figure: Management Hierarchy of NRB Bank, Dhanmondi Branch

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Introduction:
The Practicing of HR deals with the management of people within the organization. The
department is responsible for attracting employees, designate them in their positions and
ensuring their performances. (Subedi, 2012) Maintaining healthy employee relations in an
organization is a pre-requisite for achieving and maintaining organizational success and
reputation throughout the years. One way of maintaining good and healthy relations among the
employees in an organization is by attaching lucrative benefits to every job and task carried out
by every employee in that organization. Employee benefits which are the various non-wage
compensations provided to employees in addition to their normal wages or salaries cannot be
over looked by the management of an organization, since the human resource of an organization
is the most valued resource. This current era is highly competitive and organizations regardless
of size, technology and market focus are facing employee retention challenges. To overcome
these restraints a strong and positive relationship and bonding should be created and maintained
between employees and their organizations. To enhance this strong and positive relationship,
employees should be motivated to put in their best by providing employees with certain lucrative
employee benefits like performance bonuses, festival bonuses, leave allowances etc.

Banking sector is one of the main service providing sectors in Bangladeshi economy. There are
different type of banks that provides different type of services according to their categories and
policies. There are many governments owned, commercial, private commercial as well as foreign
banks doing business in our country.

As a part of BBA program I did my internship at NRB Bank, Dhanmondi branch which helped
me to get practical experience and knowledge about banking sector. I got to learn about general
banking activities of banking, their policies, regulations as well as mutual understanding and
bonding between the employees and the bank.

Activities Undertaken as an Intern:

Every day I used to reach at sharp 9:45 in the morning. I had to sign in an attendance sheet to
keep record of my attendance. The regular office hour of NRB Bank is from 10 am to 6 pm. But

5
if there were some pending tasks or extra workload of my supervisor or any other employee I
used to stay in the office to help them till 6:30 or 7:00 pm.

During my internship period, I did some tasks on regular basis. At NRB Bank Dhanmondi
Branch the daily activities that take place are mainly related to customer service and transaction.
As we know, bankers do not allow anyone to do the tasks for which they are solely responsible
due to the security issues. So, I was allowed to perform some general tasks only. For example –

 Filling up account opening form of different types of accounts such as payroll, savers,
DPS, FDR etc.
 Checking and matching all the documents provided by the customers which are needed to
verify them to open an account for example, customer’s photograph, national ID, copy of
utility bill, nominee information etc.
 Listing the cheque books and debit cards on the register book received by the branch
employees daily.
 Delivering the debit cards and cheque books to the customers after taking permission
from the employees and taking signatures of the customers in the documents.
 Keeping record of the bank copies when any cheque book or card is delivered to
customers.
 When a new customer came I used to provide him or her all the detailed information
regarding opening a new account as well as the documents that are mandatory for
opening a new account.
 Providing detailed information to the customers and telling them about the features of
different type of accounts such as savers, power savers, pearl account etc.
 Calling the customers to come to the branch for collecting their card or cheque book was
another responsibility of mine.
 Making excel sheets according to the need of the employees.
 Keeping record of the documents and other stuffs that are sent and received from Head
Office daily.

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Interest on HRM:
For any organization, to achieve desired goals and mission a good HRM department is a must.
Human resource management is the department that finds out the most deserving candidate for a
post, sees the potential and assign him or her suitable tasks. Though I have done major both in
marketing and HR, I would prefer working in the HR sector because I think a well balanced HR
department can lead an organization to achieve remarkable success through organizing and
maintaining employees in such a way that they try their level best to deliver good performance.

Why Job Satisfaction:

Job satisfaction is one of the most important parts of HRM. In any organization if the employees
are not satisfied with their job or they have negative attitude towards their work, then they will
not be as productive and committed as they are supposed to be to their job. On the other hand,
satisfied employees try their level best to perform well for the company and contribute to it’s
success. I chose job satisfaction as the theme of this report because I wanted to know the
satisfaction level of the employees working at Dhanmondi branch, NRB Bank Limited.

Rational of the Study:

The purpose of this study is to gather knowledge about banking sector in Bangladesh. Working
in a private commercial bank allowed me to know many things about daily activities of a bank
and it’s policies. As a student of BBA program of BRAC University, to fulfil the requirement of
my degree, I was assigned to NRB Bank Dhanmondi branch, a renowned 4th generation bank that
is operating it’s business successfully since last year. There I worked as an intern and dealt with
some of their core daily activities that helped me to learn about their organizational culture and
policies.

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Objectives of the study:
The objectives of the study are:

 To gain practical knowledge about banking sector.

 To identify the factors that are beneficial for the employees and its impact on
employee satisfaction.

Scope of the Study:

The scope of the study will be limited to the effects of employee benefits on the performance of
employees at NRB Bank Limited. The research will rely on the bank for vital information as well
as information from secondary sources.

Methodology of the study:

In order to conduct this study the following methodological rigor will be adopted.

Research Population and Sample:

A survey will be conducted on 20 employees who are from NRB Bank Limited regarding
employee benefits, HRM practices and their impact on employees overall performance. Here I
will use non Probability sampling procedure. Participants who are regular in work and have at
least six months working experience in the organization will be approached for collecting data.

Sources of Data:
Primary data: Primary data will be collected from the study of locale with the help of
questionnaire.

Secondary Data: As secondary source websites, Journal articles, articles will be used for
secondary data collection.

Limitations of the Study:

I will be encountered limitation in regards to availability of information. Thus due to the
institutions working ethics, the researcher could not get access to vital information since it was
treated as confidential and the targeted respondent’s number was not attained, since some
employees were on leave. Inadequate funds and unavailability of time also became a limitation.

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HR Practices at NRB Bank:
The Human Resource Management department of NRB Bank is responsible for the duties and
responsibilities towards it’s employees. The department also manages and co-ordinates the
employees working in different divisions and sectors of the bank. Recruitment and hiring process
fall under HR department. According to NRB Bank policy vacancy can be created by four ways
resignation, disciplinary action, end of contract and new vacancy. Whenever an employee gives
resignation, the post needs a person for continue the process. Disciplinary Action means vacancy
can be created when an employee gets terminated or dismissed from any post. End of Contract
also results in vacancy in the bank. After ending an agreement or contract with a particular
employee the vacancy can be created unless the contract gets extended by the authority. For the
betterment of company new post can be created which is known as new vacancy. At NRB Bank
Limited two kinds of advertisements are given. One is internal which is for the people who are
getting training in that department. And another one is External. NRB Bank normally gives
advertisement through different sources for example; BdJobs.com where applicants can drop
their CV’s. After getting CV’s from different sites all the CV’s are short listed according to the
job description. There are many more factors that help to short list the CV’s like experience, age,
availability etc. After that the selected candidates are called for interview session. Interview
process goes through some steps. For the general post candidates, firstly they have to give
interview with the Departmental Head along with HR Head and some officers. After passing
these steps they are again called for the final interview which is held with the Managing Director
of NRB Bank. For the technical posts candidates have to go through orderly written test then
computer test. And after passing these steps the interview board is created.

NRB Bank Limited arranges lot of training session for the employees, which are helpful for them
to learn and also for the organization. For example, after joining the employees are required to
attend the orientation training to get an overview of the bank and their working environment.
Another important training is AML or Anti Money Laundering training which helps employees
to learn how to verify customers, the source of money and how to protect confidential data from
third party. IT related training sessions are also conducted in which the employees get detailed
idea of using system and software related to their job. Most of the time these types of trainings
take place on weekends so that they do not hamper employees’ regular work schedule.

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Human Resource Division also gets engaged in Employee job satisfaction. Because this is the
department that makes and implements all the policies as well as decisions on the employees
working in a company. If the department fails to manage the employees correctly, it results in
dissatisfaction among the employees.

Literature Review:
The study of the relationship between job satisfaction and job performance has a controversial
history. The Hawthorne studies that were conducted in the year 1930, are often credited with
making researchers aware of the effects of employee attitudes on performance. Shortly after the
Hawthorne studies, researchers began taking a critical look at the notion that a “Happy worker is
a productive worker.” Most of the earlier reviews of the literature suggested a weak and
somewhat inconsistent relationship between job satisfaction and performance (Saari & Timothy
A. Judge, 2004). Human Resources practices are very important as hotel image makers between
the hotel management and the customer’s hence regular training and assessment of the staff
human resource is essential (Hrout, 2014). At the organization level, HRM Practices has been
identified as a source of business revenue (Mathis, 2004). Human Resources Management is a
set of planned strategies and policies implemented by an organization to ensure organizations
human capital efficiently and effectively contributes to the achievement of organizational
objectives (Anthony, 2002). If the employees are somehow dissatisfied then it would definitely
affect their level of motivation and giving satisfactory service to the customers which is essential
for a service sector like banking. Human Resource Management practice plays a key role in
attracting, motivating, rewarding and retaining employees (Noe, 2008).

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As I have mentioned earlier I wanted to know the level of satisfaction among the employees of
NRB Bank Limited, Dhanmondi branch. For this I had to conduct a survey so that the employees
can choose the best answer according their point of view.

Survey Analysis – Graphical representation of using SPSS tool

Q.1: How comfortable is your work place environment?

Frequenc Percent Valid Cumulative

y Percent Percent
Extremely 4 20.0 20.0 20.0
comfortable
Valid
Quite comfortable 16 80.0 80.0 100.0
Total 20 100.0 100.0

Interpretation: When we asked the employees about the comfortableness of work place most of
them replied “Quite Comfortable”. By this answer it can be said that, most of the employees
have positive attitude towards their work place environment.

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Q.2: NRB Bank offers comprehensive benefits Packages
Frequenc Percent Valid Cumulative
y Percent Percent
Strongly 10 50.0 50.0 50.0
Agree
Valid Agree 5 25.0 25.0 75.0
Neutral 5 25.0 25.0 100.0
Total 20 100.0 100.0

Interpretation: When I asked them about the offerings and benefits that NRB Bank Limited
provides are comprehensive or not, most of the employees agreed about the quote. They are
satisfied with the benefits packages offered by the bank. Some of the employees choose the
answer neutral.

Q.3: The benefits offered by NRB Bank have impact on employee job
satisfaction
Frequenc Percent Valid Cumulative
y Percent Percent

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 Strongly 3 15.0 15.0 15.0
Agree
Valid
Agree 17 85.0 85.0 100.0
Total 20 100.0 100.0

Interpretation: Employees have agreed with the statement that, the benefits offered by the NRB
Bank have impact on their job satisfaction. When we asked them whether it is positive or
negative they replied about positive outcomes.

Q.4: Increasing only the benefits will improve employee

performance

Frequency Percent Valid Cumulative

Percent Percent

Agree 8 40.0 40.0 40.0

Neutral 5 25.0 25.0 65.0

Valid
Disagree 7 35.0 35.0 100.0
Total 20 100.0 100.0

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Interpretation: According to the result of survey it can be said that, 40% of the employees think
increasing only benefits can improve the performance level and 35% of them do not agree with
the statement. On the other hand, a good number of respondents replied neutrally.

Q.5: Are you satisfied with your health insurance policy?

Frequenc Percent Valid Cumulative
y Percent Percent
Yes 14 70.0 70.0 70.0
Valid No 6 30.0 30.0 100.0
Total 20 100.0 100.0

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Interpretation: Maximum number of the employees have positive mind about their Health
insurance policy but some of them are not happy with it.

Q.6: The training which are provided by the bank are effective in
your work

Frequenc Percent Valid Cumulative

y Percent Percent

Strongly 8 40.0 40.0 40.0

Agree
Valid
Agree 12 60.0 60.0 100.0
Total 20 100.0 100.0

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Interpretation: The employees react positively with this statement.

Q.7: How challenging the work duties are?

Frequenc Percent Valid Cumulative
y Percent Percent
Very challenging 8 40.0 40.0 40.0
Somewhat 12 60.0 60.0 100.0
Valid
challenging
Total 20 100.0 100.0

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Interpretation: 40% of the employees think their work is very challenging and other 60%
employees feel their work is somewhat challenging.

Q.8: How frequently do you receive recognition/motivational words

from your manager?
Frequenc Percent Valid Cumulative
y Percent Percent
Most of the 9 45.0 45.0 45.0
time
Valid
Sometimes 11 55.0 55.0 100.0
Total 20 100.0 100.0

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Interpretation: According to 45% employees they receive recognition/motivational words most
of the time and the rest of them chose sometimes as their answer.

Q.9: Does the company provide the employees tools and

technologies that are needed to perform the job well?

Frequency Percent Valid Cumulative

Percent Percent

Valid Agree 20 100.0 100.0 100.0

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Interpretation: The employees were very positive regarding this statement.

Q.10: The job responsibilities are clearly defined

Frequenc Percent Valid Cumulative
y Percent Percent
Strongly 1 5.0 5.0 5.0
Agree
Valid
Agree 19 95.0 95.0 100.0
Total 20 100.0 100.0

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Interpretation: The employees react positively with this statement.

Q.11: The job utilizes your skills and abilities as much as it could
Frequenc Percent Valid Cumulative
y Percent Percent
Strongly 9 45.0 45.0 45.0
Agree
Valid
Agree 11 55.0 55.0 100.0
Total 20 100.0 100.0

Interpretation: The employees react positively with this statement where 45% employees
strongly agree with the statement.

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Q.12: How much connected do you feel with your co-workers?
Frequenc Percent Valid Cumulative
y Percent Percent
Very connected 19 95.0 95.0 95.0
Somewhat 1 5.0 5.0 100.0
Valid
connected
Total 20 100.0 100.0

Interpretation: The employees react positively with this statement.

Q.13: How fairly does the organization treat its employees?

Frequenc Percent Valid Cumulative
y Percent Percent
Equally 3 15.0 15.0 15.0
fair
Quite fair 13 65.0 65.0 80.0
Valid
Slightly 4 20.0 20.0 100.0
fair
Total 20 100.0 100.0

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Interpretation: Here less than 20% employee think NRB Bank treats it’s employees equally,
65% of them think the bank is quite fair regarding this issue and rest of the employees’ response
was slightly fair which means they are not very satisfied with it.

Q.14: NRB Bank offers better benefits than other banks

Frequency Percent Valid Percent Cumulative

Percent

Agree 14 70.0 70.0 70.0

Valid Neutral 6 30.0 30.0 100.0

Total 20 100.0 100.0

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Interpretation: Here 65% of the employees think NRB Bank offers better benefits than other
banks and rest of the employees’ response was neutral regarding this issue.

I also added an open question in the questionnaire so that I can get some idea about their point of
view regarding the training sessions that they need to attend for better and improved working
skill and knowledge.

Q. 15: What did you like most about the training courses arranged by NRB Bank?
Interpretation: Most of the employees react positively with this statement. They find the
training sessions really helpful and effective in their job.

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Findings of the study:
 NRB Bank is a reputed fourth generation bank that is operating in Bangladesh
successfully.
 Employees are found devoted to the company with very minor negativity.
 A good number of employees do not agree with the statement that, increasing
only benefits can improve their performance level.
 The employees are well informed about the services offered.
 Some of the employees are not happy with the current employee sick leave policy
offered to them.
 The employees think their job is challenging and need a lot of hard work and
effort.
 Employees think that improvement of services will have positive impact on their
performances.
 Employees agree with the statement that the recruitment process is neutral and
fair enough.
 Regarding the training sessions, most of the employees like the activities and
group discussion part of the training programs.
 NRB Bank Limited provides sufficient benefits and trainings to their employees.

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Recommendation:
1. Management should consider some additional benefits like housing
facilities, transportation from and to house, different types of trainings on
abroad, family medical group endowment insurance etc.
2. Apart from the compensation, management should concentrate on the
supervisor attitude towards the staffs and their job securities.
3. Management should concentrate on employee engagement service.
4. Management should also focus on some additional employee benefits so
that employee can feel secured with their job.
5. Organization can take some more co-creation activities which can keep the
employees mind fresh and encourage them to perform better.
6. The Bank should increase their staff according to customer demand.
7. The bank should launch more branches in Dhaka city as well as in other
cities of the country.
8. There is not enough opportunity and facility for intern students. They can
introduce workspace or seminar for short term period training for interns
that will enrich the recital and knowledge during internship.

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Conclusion:
Every bank has their unique strategy and NRB Bank Limited is still quite new in its operation.
The financial analysis of the bank is performing well; appears the bank is doing very well in the
banking sector of Bangladesh and has well-to-do. The aim of the study was to gain knowledge
on HR Practices of NRB Bank and to find out the relation between employee job satisfaction and
its impact on their performance. It was also a session to gather knowledge about real life working
environment. Especially working as an HR intern allowed me to know many things about an
organization’s HR practices and policies and how they play significant role in employees’
performance. During this three months internship program I took part in general banking
activities, coordinated and cooperated with the other workers. The study discloses that,
employees want competitive salary, good management with top management’s support &
interaction, future safety, regular merit based promotion, increment and bonuses etc. It also
discloses that, increasing the benefits and improvement salary structure will have higher impact
not only in performance but also in retention.

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References:
Saari, L. M., & Timothy A. Judge. (2004). Employee attitude and job satisfaction .

Hrout, S. A. (2014). Human Resource Management Practice Tourism and Hotel. EDP Sciences.

Mathis. (2004). Human Resource Management(10th ed). Singapore.

Noe. (2008). Employee training and development.

Anthony. (2002). Human Resource Management : A Strategic Approach(4th ed). Florida.

nrbbankbd. (2015, December 31). Annual Report 2015. Retrieved from www.nrbbankbd.com:
http://www.nrbbankbd.com/oldsite/wp-content/uploads/2016/08/Nrb-Annual-Report-2015.pdf

nrbbankbd. (2017, July 12). Vision, Mission & Values. Retrieved from www.nrbbankbd.com:
http://www.nrbbankbd.com/vision-mission-goal/

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Appendices:

Survey Questionnaire

Dear Respondents,

This questionnaire is a part of Internship of my BBA program. As requirement of the course I need to
conduct a survey on Employee Job Satisfaction of NRB Bank Limited, Dhanmondi Branch and
for this regard I need your help. All of the information will be used only in the academic purpose. I
ensure you that all the data given by you will be held confidential. Your feedback on this
questionnaire will benefit in further developing and advancement in this project.

Questionnaire

1. How comfortable is your work place environment?

o Extremely comfortable
o Quite comfortable
o Slightly comfortable
o Not comfortable

2. NRB Bank offers comprehensive benefits Packages ------

o Strongly Agree
o Agree
o Neutral
o Disagree
o Strongly Disagree

3. The benefits offered by NRB Bank have impact on employee job satisfaction ---
o Strongly Agree
o Agree
o Neutral
o Disagree
o Strongly Disagree

4. Increasing only the benefits will improve employee performance -------

o Strongly Agree
o Agree
o Neutral
o Disagree

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 o Strongly Disagree

5. Are you satisfied with your health insurance policy?

o Yes
o No

6. The training which are provided by the bank are effective in your work ------
o Strongly Agree
o Agree
o Neutral
o Disagree
o Strongly Disagree

7. How challenging the work duties are?

o Very challenging
o Somewhat challenging
o Not very challenging

8. How frequently do you receive recognition/motivational words from your manager?

o Always
o Most of the time
o Sometimes
o Very rare
o Never

9. Does the company provide the employees tools and technologies that are needed to perform
the job well?
o Strongly Agree
o Agree
o Neutral
o Disagree
o Strongly Disagree

10. The job responsibilities are clearly defined -------

o Strongly Agree
o Agree
o Neutral
o Disagree
o Strongly Disagree

11. The job utilizes your skills and abilities as much as it could -------
o Strongly Agree
o Agree
o Neutral
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 o Disagree
o Strongly Disagree

12. How much connected do you feel with your co-workers?

o Very connected
o Somewhat connected
o Not connected at all

13. How fairly does the organization treat it’s employees?

o Equally fair
o Quite fair
o Slightly fair
o Not fair at all

14. NRB Bank offers better benefits than other banks --------
o Strongly Agree
o Agree
o Neutral
o Disagree
o Strongly Disagree

15. What did you like most about the training courses arranged by NRB Bank?

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