Professional Pilot

55 th
AUGUST 2021
1st
1st in
in 2021
2021 PP
PP Corporate
Corporate Aircraft
Aircraft
Product
Product Support
Support Survey
Survey Jet
Jet Division
Division
Embraer Head of Worldwide Customer Support & Aftermarket Sales Marsha Woelber (front center) with
(L–R) Customer Relations Directors for: North America, Central America, & Caribbean – Douglas Davidson,
South America – Dênis Esteves, EMEA & Global Aftermarket Sales – Ricardo Bechara, and APAC – Marcio Moreira.
Cover Aug 21.indd 1 8/5/21 10:07 AM

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2021 Corporate Aircraft Product Support Teams
Gulfstream (L–R) Pilot Airborne Cust Support Kevin Sjodin, Cust Support Project
Dassault (L–R) Sr VP Worldwide Service Network Geoff Chick, Sr VP Worldwide
Specialist Kaci Bledsoe, Mgr RS Systems Ops Jorge Bolanos, Pres Cust Support
Falcon Cust Service & Service Ctr Network Jean Kayanakis, VP Worldwide Falcon
Derek Zimmerman, Mgr RS Quality Audit Naila Mendes, Pilot Airborne Cust Support
Operational Support Frédéric Leboeuf, VP Worldwide Cust Service Pierre Thielin
Joseph Barnes, Sr Mgr Cust Support Process Improvement Ashley Craft and Sr Mgr
and VP Cust Service (Americas, Asia, Pacific Rim) Dassault Falcon Jet John Loh.
Technical Ops Juan Hernandez.
Textron (L–R) Sr VP Customer Support Brian Rohloff, Sr VP Parts & Programs Bombardier (L–R) VP Cust Support Anthony Cox, Dir Mobile Response Team
Kriya Shortt, Dir Distribution Operations Steve Hanson, Dir Customer Support Mari- Ray Godon, Dir Cust Response Center André Poulin, Sr Dir Products, Pricing and
sa Pollock, Mgr 1CALL Support Team Anthony Tagtow, VP Product Support Robert Digital Elza Brunelle-Yeung, Global 7500 Fleet Leader Andy Nureddin, and Exec VP
Khoury, and Quality Inspector Michelle Stratman. VP North America Customer Ser- Svcs and Support, and Corp Strategy Jean-Christophe Gallagher.
vice Centers Tracy Leopold is not pictured.
Pilatus (front L–R)

VP Cust Service Piotr
Wolak and President &
CEO Thomas Bosshard
with (back L–R) Cust
Relations Mgr Miranda
Fernandez, Warehouse
Ops Mgr Don Sherwood,
Maintenance Training Mgr
Brandon Haire, Sr Mgr
Technical Support
Engineering/Air Safety
Bob Renshaw,
VP Logistics John Patton,
and Sr Mgr Parts Sales/ Piper (L–R) Dir Global Cust Support Vincent Zarrella, Sr Mgr Cust Support Frank
Service Jerry Frank. Sosta III, Sr Mgr Parts and Sales James Slaton, and VP Sales, Marketing, and Cust
Support Ron Gunnarson.
Corp Ac teams-8-21 lyt.indd 2 8/3/21 1:05 PM

Turboprop Product Support Award
2021
Daher (L–R) Mgr Service Engineering Marcel Kim, Mgr Training and Knowledge Alejandro Prem,
NTSB/BEA Liaison & Mgr AOG and Special Projects Phil Santoro, VP Customer and Network Care
Charles Holomek, Deputy VP Customer and Network Care Paulo Castro, Field Service Rep Ruben
Castellanos, Field Service Rep Ron Guynn, and Daher Aircraft CEO Nicolas Chabbert.
Daher 1 st in 2021 PP Corporate Aircraft Product

Support Survey, TP Div, first – time winner
Corp Ac teams-8-21 lyt.indd 3 8/3/21 1:05 PM

José Marian Tony Murray Eleni Rafael
August 2021 Vol 55 No 8 Masthead

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August 2021 • Vol 55 No 8
2021 Powerplant Manufacturers Product Support survey
4 PROFESSIONAL PILOT / August 2021
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or its subsidiaries. © 2019 Bombardier Inc. All rights reserved.
Bring your jet
Home
For all your support needs, bring your jet home to Bombardier
and trust it to the experts who know it best.
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Ad Index
Index & masthead
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August 2021 Vol 55 No 8
Features
10 VIEWPOINTS
Messages from OEM customer support representatives to their
business aircraft operators regarding aftersale service.
10
26 ON THE HORIZON
New & forthcoming business jets
by Brent Bundy
With new and used bizjet sales trending upward, clean sheet
designs and enhanced models are joining the global fleet.
30 2021 CORPORATE AIRCRAFT PROD SUPPORT SURVEY

Pro Pilot readers evaluate turbine aircraft manufacturers on
aftersale service.
Pro Pilot staff compilation
Annual survey rates business aircraft OEMs based on service
26
experienced over the past 2 years.
42 SITUATIONAL AWARENESS
Advanced flight decks
by Don Van Dyke
Modernization of global airspace requires cockpits to meet
operational demands with innovative technology that
accommodates human factors to unprecedented levels.
Follow us
30 on social media Professional Pilot magazine
@propilot_mag
@Pro.Pilot.Magazine
42 @pro_pilot_magazine
RH2-JV Contents 8-21 lyt.indd 6 8/3/21 11:51 AM

OXYGEN RICH.
prae•tor six hun•dred : arrive refreshed with the best-in-class cabin altitude of 5,800 ft
+1 321 751 5050 | embraer.com/human

August 2021 Vol 55 No 8
Departments Cover
14 TERMINAL CHECKLIST 1st in 2021 PP Corporate

Quiz on procedures when flying Aircraft Product Support
into DTW (Metro, Detroit MI). Survey Jet Division
Answers on page 16. Embraer Head of World-
wide Customer Support &
Aftermarket Sales Marsha
18 SQUAWK IDENT Woelber (front center) with
(L–R) Customer Relations Di-
Pro Pilot readers tell how global
rectors for: North America,
anti-Covid vaccination has helped Central America, & Caribbe-
their flight operations. an – Douglas Davidson,
South America – Dênis
Esteves, EMEA & Global
24 SID & STAR Aftermarket Sales –
Star misses flying and shortens Ricardo Bechara, and APAC
his vacations. – Marcio Moreira.
Photo by Embraer
Read... participate... enjoy

What our readers are saying... “Professional articles help developing
airmanship and knowledge.”
Tell us how useful PROFESSIONAL PILOT is to you and how you use it in your job.
“Extremely useful. Causes us “Keeps me up to date and in the loop with ev- “Supplies good information to
to visit advertisers’ websites erything in aviation. Excellent articles. I enjoy help me keep up with what is going
for further review.” Sid & Star.” on in the industry.”
“It is very helpful. The safety “Information about avionics,

articles are great sources of aircraft, FBOs and helicopter as
information.” well as salaries.”
“I look forward to reading “Very useful. I read every

Pro Pilot every month.” issue cover to cover.”
“Professional Pilot keeps me up to date “Always very interesting and “It is a great source of aviation information,
on important industry trends, topical always learning something new.” trends, and services as well as info on people
articles, and challenging chart quizzes.” in the business. Great safety articles.”

10X_Cockpit_212.7x276.2_PP_uk.indd 1 07/07/2021 11:06
VIEWPOINTS
editorial opinions
Messages from OEM customer support

representatives to their business aircraft
operators regarding aftersale service.
By Anthony Cox
VP Customer Support, Bombardier
A t Bombardier, consistently delivering an

outstanding service experience has al-
ways been our goal, because we know our
customers’ aircraft best. We provide exception-
al, around-the-clock support to customers who fly our
in-service fleet of more than 4900 aircraft, and our exten-
sive worldwide expansion and digital transformation is all
about providing more reasons for customers to bring their
jets home to Bombardier.
By Charles Holomek
VP Customer & Network Care,
Daher Aircraft
T he TBM Care team delivers customer

service excellence for all owners and
operators, as underscored by our motto –
“With Daher, you never fly alone.” This is confirmed by
the loyalty of TBM customers, many of whom are multi-
ple repeat buyers, while others benefit from their original-
ly-purchased aircraft for many years.
By John Loh
VP Customer Service, Dassault Falcon Jet
D assault Customer Service provides indus-

try-leading support for Falcon business
jets anywhere in the world. With one of the
largest global MRO networks and strategically
positioned GoTeams, Dassault has the resources, skilled
professionals, and commitment to excellence to keep the
worldwide Falcon fleet serving our customers for years to
come. Whatever it takes.
By Sérgio Cunha
VP Technical Services &
Product Support, Embraer
D uring the Covid-19 outbreak, Embraer

supported business jet customers’ spe-
cific requests, released guidelines for air-
craft disinfection, gave instructions for transportation of
vaccines, and developed several solutions for its business
jets, including the use of HEPA filters as standard and ret-
rofittable add-ons in Praetor 500 and 600 aircraft.
Viewpoints 8-21 lyt.indd 10 8/2/21 9:51 AM

GE’s OnPoint program provides the
most comprehensive business jet
engine coverage in the market.
GE’s OnPoint
SM
GE offers a full risk transfer of your

engine maintenance, support, and
Global support for your peace of mind diagnostics, ensuring your aircraft
retains the highest level of performance
and residual value. With 100% coverage
that starts day one, OnPoint delivers
expertise straight from the engine OEM
to keep you flying.

By Derek Zimmerman
President Customer Support, Gulfstream
G ulfstream Customer Support provides its cus-

tomers with best-in-class service performed
by the people who know our aircraft better than
anyone else. To meet growing demand for aircraft
support, Gulfstream offers modernized facilities worldwide,
new technologies, strategically placed personnel, and a ro-
bust parts inventory totaling more than $1 billion to give
operators an unparalleled experience.
By Amod Kelkar
VP Customer Service, Honda Aircraft Company
H onda Aircraft Co offers individual support tai-

lored to the needs of each customer. Since
HondaJet deliveries began in 2015, our global cus-
tomer service network has grown in tandem with our
fleet, ensuring that HondaJet customers are always within 90 min-
utes of a service center in the US. We’re proud that our aircraft have
99.7% dispatch reliability, and that Honda Aircraft’s industry-leading
service and support are provided 24 hours a day, year round.
By Piotr Wolak
VP Customer Service, Pilatus Business Aircraft
T he global network of Pilatus service centers

provides the industry’s top-rated service based
on more than 25 years of experience and a dedi-
cation to the concept of “locals supporting locals.”
Each center maintains Pilatus’s high standards for training,
tooling, spare parts inventory, and response time. And each
center is backed by the Pilatus factory team of technical
support engineers 24/7/365.
By Jacqueline Carlon
Sr Director of Marketing, Piper Aircraft
A t Piper Aircraft, we are committed to

providing our customers with the high-
est level of service and support. To that end,
90 authorized Piper service centers are po-
sitioned worldwide to provide excellent service and prod-
uct support to our customers and their aircraft.
By Brian Rohloff
Sr VP Global Customer Support, Textron Aviation
T extron Aviation offers factory-direct service and

support throughout the entire ownership experi-
ence. We invest in opportunities to modify current
products that deliver enhanced flight and passenger
experiences. Through our global network, customers have direct
access to a team of expert service representatives ready to meet
their needs.

TITAN TAKES YOU FARTHER
FUELING SUCCESS SINCE 1975.

We’ve learned over the last 45 years that relationships
matter. Strong relationships mean confidence, trust and
focus. It means leaving the details to us while you focus
on your mission.
www.titanfuels.aero • 1-800-334-5732

Terminal Checklist 8/21
Answers on page 16
 
Refer to the 12-27 RNAV (RNP) X Rwy 22L for KDTW/DTW (Metro,  
Detroit MI) when necessary to answer the following questions:

   
   
   
       

1. What items are required to fly the approach procedure to a DA

  

 
of 941 ft MSL?    
    
a. RF.  

b. GPS.    

c. TAWS. 
 
d. RNP 0.30.     

  
e. RNP 0.15.   

 



   
f. Flight director or autopilot.  

 




  


 

 

2. Select all that apply. To fly the approach, _______ 
 
 

    
 
a. authorization may be specified in OpSpecs, MSpecs, or an LOA.







 
b. the aircraft’s MEL should include the RNP AR equipment  




 


requirements.   



 
c. the aircraft navigation equipment must meet a 0.15-nm   

lateral performance requirement.
 





d. aircraft must adhere to maximum speeds based on approach 


 
category during RF legs. 










 

3. To fly the segment from ANSAH to DRBRN, the flight director 




 
must be capable of commanding a bank angle of up to 30°. 
Reproduced with permission of Jeppesen Sanderson. Reduced for illustrative purposes.



a. True b. False 
 
4. Select the true statement(s) regarding requirements/restrictions


 
for flying the approach from MCOMB.  





a. The autopilot must be capable of commanding a bank angle


up to 25°.    

b. The flightcrew must ensure that the local altimeter setting is  
set prior to DRBRN. 

   
  
c. The navigation system must have a “Direct-To” function that   

 
can be used to fly to any procedure fix. 
d. Vertical navigation may be provided by uncompensated 

     
baro-VNAV equipment if the temperature is 0° C. 



  

 
 

 
       


5. Select the true statement(s) regarding simultaneous operations.
 

a. GPS is required.   

 

b. ATC or ATIS will inform pilots that simultaneous approaches     
are in use.  

c. A specific runway may be used for only one type of 
simultaneous operation. 
                  
d. Use of a flight director or autopilot providing RNAV track

guidance is required.   

6. Select all that correctly apply to the IAFs. Not to be used for navigational purposes
a. Maximum speed of 210 kts – all IAFs.
b. RF required – ROKKZ, SPRER, PUZEL, and PHREE.
c. Minimum altitude of 8000 ft MSL – SPRER and MCOMB
d. Mandatory altitude of 8000 ft MSL – SPRER and MCOMB. 9. The GPS equipment must display RNP 0.15 during the final
e. Mandatory altitude of 9000 ft MSL – ROKKZ, ANSAH, approach segment to a DA of 941 ft MSL.
and PUZEL. a. True b. False

7. Which apply to flying the initial approach segment? 10.
Select the true statement(s) regarding the final approach
a. A course of 277° from PUZEL to ESPYY. segment.
b. A 10.2-nm RF leg from BLDNG to DRBRN. a. The RNAV glidepath angle is 3.0°.
c. A minimum altitude of 8000 ft MSL from PUZEL to JUULY. b. RW22L is a fly-by waypoint that identifies the rwy threshold.
d. A minimum altitude of 7000 ft MSL from MCOMB to DRBRN. c. If the MALSR or REIL is inoperative, minimum visibility
increases from RVR 24 to RVR 45 when flying to a DA of 941
8. A descent from 7000 ft MSL to 2000 ft MSL on a course of 216° ft MSL.
occurs during the intermediate segment of the approach. d. The landing minimums for this approach comply with a set
a. True b. False of criteria that are similar to EU-OPS requirements.
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Answers to TC 8/21 questions

1. c, e, f The procedure may be flown from MCOMB without performing a radius-to-fix proaches, simultaneous independent approaches, and simultaneous close parallel
(RF) leg. RNP approaches may be flown with any type of equipment that meets the in- PRM approaches. RNAV approach procedures that are approved for simultaneous
tegrity requirements specified on the procedure chart, so GPS is not necessarily re- operations require GPS as the sensor for position updating. Pilots are informed by
quired. According to AC 90-101A, Approval Guidance for RNP Procedures with AR, a ATC or ATIS that simultaneous approaches are in use. Depending on weather con-
Class A terrain and warning system (TAWS) is required for all RNP AR procedures. Pro- ditions, traffic volume, and the specific combination of runways, a runway may be
cedures with RNP values lower than 0.30, or with RF legs, require the use of an auto- used for different types of simultaneous operations, including closely spaced depen-
pilot or flight director (FD) driven by the RNAV system – an RNP value of 0.15 is dent or independent approaches. Pilots should ensure that they understand the type
required to fly to a DA of 941 ft MSL. of operation that is being conducted, and ask ATC for clarification if necessary.
2. a, b, d According to AC 90-101A, in addition to meeting the equipment requirements, 6. b, c For all waypoints except MCOMB, a maximum speed of 210 kts and RF legs
operators must obtain approval through OpSpecs, MSpecs, or letters of authorization are required, as indicated on the planview by a note below the waypoint name
(LOAs). An operator’s minimum equipment list (MEL) for the aircraft should address and by the ballflag 1 note, respectively. A minimum altitude of 8000 ft MSL ap-
the equipment requirements for RNP AR instrument approaches. Guidance related to plies to SPRER and MCOMB, a minimum altitude of 9000 ft MSL applies to PUZEL,
these equipment requirements is available from the aircraft manufacturer and from and a mandatory altitude of 9000 ft MSL applies to ROKKZ and PHREE.
AC 90-101A. The RNP value designates the lateral performance requirement in nm in-
crements associated with a procedure. In this case, minimums are designated for 7. b, c According to the planview, from PUZEL to JUULY, a course of 277° and a
RNP values of 0.30 and RNP 0.15. A table in AC 90-101A provides maximum air- minimum altitude of 8000 ft MSL apply. An RF leg at a minimum altitude of
speeds throughout RF legs. For example, for initial and intermediate segments, a max- 7400 ft MSL applies from JUULY to ESPYY. From BLDNG and ANSAH way-
imum airspeed of 150 kts applies to Category A and B aircraft, and 250 kts applies to points, a minimum altitude of 7000 ft MSL applies to a 10.2-nm RF leg to
Category C, D, and E aircraft. DRBRN. From MCOMB to ESPYY, a minimum altitude of 7400 ft MSL applies
with a descent to a minimum altitude of 7000 ft MSL from ESPYY to DRBRN.
3. b According to AC 90-101A, for RF legs, the flight management computer (FMC), the
FD, and the autopilot must be capable of commanding a bank angle up to 25° above 8. b ROUGE is identified as the intermediate fix (IF) on the planview. A descent from
400 ft AGL, and up to 8° below 400 ft AGL. 3000 ft MSL to 2000 ft MSL to HULKA FAP on a course of 216° occurs during the
intermediate approach segment.
4. c, d For RF legs, the autopilot must be capable of commanding a bank angle up to
25° above 400 ft AGL. However, no RF legs are required when flying from MCOMB. 9. b AC 20-138D, Airworthiness Approval of Positioning and Navigation, says it is
Equipment requirements for flying an RNP approach procedure include a navigation not necessary for navigation displays, particularly primary flight displays, to include
system with a “Direct-To” function that the flightcrew can activate at any time to any an actual navigation performance (ANP) or RNP accuracy value. The displays only
fix. Due to the reduced obstruction clearance inherent in RNP AR instrument proce- need to provide an alert if the RNP value for the specific operation cannot be met.
dures, the flightcrew must verify that the current local altimeter at the airport of in-
tended landing is set no later than the final approach point/fix (in this case HULKA). 10. d The glidepath angle of 2.85° is shown on the profile view and in the descent/
Procedural note 3 in the Briefing Strip states that uncompensated baro-VNAV systems timing conversion table. The runway threshold waypoint is coded as the letters RW
may be used as long as temperatures are within -10° C to 54° C. and the runway number, and is a fly-over waypoint, as shown by the circle enclos-
ing the waypoint symbol. An inoperative MALSR increases the minimum visibility
5. a, b AIM section 5-4-13 provides information regarding simultaneous approaches to par- from RVR 24 to RVR 45. However, runway end identifier lights (REILs) are not part
allel runways. These approaches are grouped into 3 classes – simultaneous dependent ap- of the approach light system (ALS), so do not affect the minimum visibility.

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M600SLS_Pro lyt.inddPage_May.indd
Pilot_Full 17 1 8/3/21 7:15
4/15/20 3:18AM
PM
Squawk Ident C rew continues to practice mask
mandates in the presence of
passengers. We’ve also limited the
S atisfied with our operations. We
barely slowed down and have
been at full speed for 9 months now.
passenger load on each aircraft to Joe Abrahamson
accommodate social distancing ATP/A&P. Challenger 350
while on board. Individual discre- Chief Pilot
tion is given to our passengers as to Leucadia Air
whether or not a mask is warranted Phoenix AZ
for their personal situation.
Now that much of the world has

Greg Valdez
ATP/CFII/A&P. Gulfstream G550/
IV & Learjet 60
A fter anti-Covid vaccines became
available, we started flying more
often here in Mexico. Business is im-
made massive vaccination efforts, Dir of Flight Ops & Chief Pilot proving for us.
how has your flight department re- Weidner Property Management Enrique Canel Winder
turned to operating normally? Mukilteo WA ATP/CFII. Learjet 45XR/31 &
Aero Commander 690A
W e are doing more business

than ever due to the flying
O ur flight department has been
functioning fairly normal for
the most part throughout the pan-
Ops Dir & Chief Pilot
Estilos Modernos del Bajío
León, Guanajuato, Mexico
population wanting to avoid long demic. The differences consisted
lines, strip searches, and sitting next
to strangers with God-only-knows-
what diseases, while receiving per-
of making fewer trips and wearing
masks. Trips have picked up this
year, and with less mask wearing.
W e are back to 50% of regu-
lar flying now, and expect to
go back to 100% by the end of the
sonalized attention and care. Jeff Perry summer.
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ATP. Citation XLS Challenger 650/300 ATP. Citation Excel
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M y flight department just started
process of vaccinating per-
sonnel. I believe we’ll be done in
Y es, we’re completely back to
pre-pandemic operations. Any-
one traveling on corporate aircraft
W e’ve moved from testing bi-
weekly to only before the trip.
Greg Woods
the next 2 weeks. Our operation must either be fully vaccinated – ATP. Gulfstream G650ER
has been regaining its momentum and prove so – or must test negative Senior Director, Aviation
slowly. via a rapid test prior to boarding. Qualcomm
Thato Otisitswe And they must use a mask on board. Ladue MO
Comm-Multi-Inst. PC-24/PC-12 H Holland
O
& King Air 350 ATP/CFII. King Air 200 ur flight department is resum-
Pilot VP Flight Ops & Chief Pilot ing flights to areas previously
Office of the President Executive Aviation Group closed to travel. With Europe open-
Gaborone, Botswana Clearwater FL ing up, we expect to fly there soon.
David Mauer
ATP/CFI. Falcon 2000EX EASy II
Pilot
Neurosurgery and Endovascular
Associates
West Bend WI
M ost operations in Europe are

back to what they used to be.
In fact, ops are easier than before,
as the sky is not congested by the
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EU and Schengen rules on the free
movement of trade and personnel.
Andre Mueller
Comm-Multi-Inst. Piper Meridian
MSC in Mechanical Engineering
Mullair
Weggis, Switzerland
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U nfortunately, due to Asia re-
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H ere in Brazil, everything is
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While the rest of the world opens after the beginning of the vaccina- the light at the end of the tunnel.
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region have imposed even longer increased by our flight department, ATP. Hawker 400XP & Citation X
quarantines, and this is deterring the and tight restrictions are enforced Chief Pilot
owners from wishing to leave home. like in other countries in S America. Solojet
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I work on a government contract
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and before we return to the US. We
are still wearing masks in the coun-
try. Other than that, it’s almost back
to normal, especially when you
compare now to a year ago.
Kortney Kropp
ATP. King Air 200
Pilot in Command
MAG Aerospace
Eugene OR
T here has been an increase of

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aircraft activity in domestic oper-
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Operator. Citation CE650/
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ON THE HORIZON
New and forthcoming business jets

With new and used bizjet sales trending upward, clean sheet designs
and enhanced models are joining the global fleet.
than the 7500, albeit slightly smaller
Bombardier Global 7500 in exterior dimensions but a slight
bump up in cabin height and width.
When the 8000 comes to market,
pricing will probably top the 7500’s
$73-million base cost.
Photo courtesy Bombardier Aerospace
Cirrus
Another update to a popular mod-
el is the recently-announced Cirrus
G2+ Vision Jet. Working off the orig-
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produced since late 2016, and the
Generation 2 (G2) version that re-
ceived certification in early 2019,
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than a remake. The sole Williams
FJ33-5A engine has been tuned to
Bombardier produce up to 20% better take-off
performance, Gogo inflight Wi-Fi
With an impressive existing lineup has been added, and a variety of
of business jets, from the Learjet 75 new paint liveries are optional for
Liberty to the Challenger 350/650 the carbon fiber aircraft. This new
series and on to the Global suite of take on Cirrus’s jet-powered offering
5500/6500/7500s, Bombardier has will be available soon, with an ex-
By Brent Bundy something for the needs of most mar- pected base price tag slightly above
Phoenix Police Officer-Pilot (ret) kets. With newer models from com- the current model’s $2.3 million.
AS350, AW119, Cessna 210/182/172 petitors offering even more range,
the release of the Global 8000 has
T
been anticipated for years. Sales of
he Covid-19 pandemic has had
the Global 7500 have been strong,
a profound effect on all facets
which may push the 8000 off even
of aviation. However, not all of
further, or perhaps lead to the pro-
it has been negative. While multiple
gram’s cancellation. Per Bombardier,
airlines faced reorganization and
the 8000, when it debuts, is expect-
bankruptcy, the sale of preowned
ed to have more power and range
private jets flourished, with year-on-
year gains of 5–10%. Although new
jet sales dipped approximately 20%
for 2020, the numbers were trending
upward in the final months of the
year, and 2021 sales figures are ex-
pected to return to near 2019 levels.
While the events of the past year
could not have been predicted, what
can be foreseen is the development
and announcement of new business
aircraft. Most of these new products
Photo courtesy Cirrus Aircraft
were planned and anticipated long

before recent circumstances. So,
what can be expected over the next
few years? Let’s take a look at what
the future holds for the newest busi- Cirrus G2+ Vision Jet
ness aircraft coming to market.
New and Forth Bizjets 8-21 lyt.indd 26 7/30/21 4:46 PM

Dassault Falcon 10X Gulfstream G700
6X was the unveiling of Dassault’s

next foray into the ultra-long-range
market – the Falcon 10X. Clearly
marketed to compete with the cur-
rent and upcoming aircraft from
competitors, Dassault promises a a limited-edition Phenom 300E and
Photo courtesy Dassault Aviation
Dassault Falcon
Photo courtesy Gulfstream

7500-nm range, a cabin larger than a Porsche 911 Turbo S. While there
After development issues of the the 6X’s in all dimensions, unparal- are no performance upgrades add-
long-anticipated Falcon 5X even- leled levels of luxury, and the most ed to the 300E – refreshed in 2018
tually led to the cancellation of the advanced flight deck in the indus- as the Enhanced version – both car
program in 2017, Dassault was ex- try. Entry into service is expected in and plane receive matching paint
pected to follow up with an even 2025 with a price tag of $75 million. schemes and exclusive interior en-
stronger contender. The unveiling hancements, including similar seat-
of the Falcon 6X in early 2018 did Embraer ing. In addition, the buyer will re-
not disappoint. The first of what the ceive a custom 3-piece luggage set
company declares a new category, A recent trend in the private jet and Swiss wristwatch. The first Duet
the ultra-widebody business jet, the arena is pairing popular aircraft was delivered at the beginning of
6X boasts a cabin that is over 40 ft with equally popular luxury brands. July 2021. There will be a total of 10
long, 6.5 ft high and 8.5 ft wide – Embraer recently joined this move- sets priced at $10.9 million.
the broadest in a purpose-built busi- ment with Duet – its match up with
ness jet. The fly-by-wire (FBW) twin Porsche. The combination includes
Gulfstream
jet will have a 5500-nm range, room
for 16 passengers, and the most ad- Gulfstream’s G700 is one of the
vanced cockpit technology avail- most anticipated business jets com-
able. First flight was in early 2021 ing to market in the near future.
with planned entry into service in Unveiled at the 2019 NBAA-BACE
2022. When the $47-million 6X rolls in Las Vegas NV, the G700 carries
out of the factory, it will be the larg- on Gulfstream’s long tradition of
est Falcon available. But not for long. ground-breaking aircraft. The ul-
On the heels of the first flight of the tra-long-range twin jet takes the re-
cord-setting G650ER and expands
Embraer Phenom 300E on an already impressive résumé.
Offering a 5-zone cabin with 20
classic Gulfstream oval windows
in a fuselage 10 ft longer than the
G650ER’s, the FBW jet is expected
to have a minimum 7500-nm range
for up to 19 passengers and a crew
of 2–4. The company’s award-win-
ning Symmetry Flight Deck with
every imaginable safety feature will
Photo courtesy Embraer
be standard fare. Flight tests began

in February 2020, and Gulfstream
hopes to have its $75-million flag-
ship in the hands of customers some
time next year.
PROFESSIONAL PILOT / August 2021 27

HondaJet Elite S
Textron Citation CJ4 Gen 2
new nosewheel steering augmenta-

tion system to assist pilot workload.
Deliveries of the $5.4-million twin
jet began in June 2021.
Pilatus
Photo courtesy HondaJet
Photo courtesy Textron Aviation

Honda Aircraft The Swiss aircraft maker delivered Textron Aviation
its first PC-24 twinjet in February
Another improvement on an exist- 2018 and already has more than 100 Although the status of the flagship
ing design is the latest from Honda examples in the air. Feedback from Citation Hemisphere is currently list-
Aircraft Company. Following the the loyal Pilatus customer base has ed as “on hold,” Textron Aviation is
incremental upgrades of the orig- led to a recent release of avionics not sitting by idly. Earlier this year,
inal model that was first delivered and cabin upgrades. For the pilots, the latest refreshed iteration of the
in 2015, the latest adaptation – the there are updates to the Honeywell Citation lineup was unveiled. The
HondaJet Elite S – was announced in ACE avionics package, SiriusXM CJ4 Gen2 took the winning formula
May 2021. It adds performance and weather improvements, better tactile of the CJ4 and incorporated multiple
aesthetic upgrades to the Elite mod- feedback controls, several autopilot cabin improvements. These include
el, including increased MTOW, avi- upgrades, and certified weight-sav- a lower entry, new seating options,
onics improvements, and new paint ing True Blue Power Li-ion batteries. upgraded galley, enhanced lighting,
colors. The new capabilities allow for The touchscreen controller from the overhead skylights, and several pas-
an added passenger, bringing the to- PC-12NGX is also brought over. Pas- senger technologies. With seating
tal to 6 and a pilot. Also included is a sengers will be treated to improved for up to 10 and a 1926-nm range,
executive lay-flat seats, and a galley deliveries of the $10.75-million CJ4
option in lieu of the left-hand-side Gen2 have already begun.
coat closet. Enhancements will start
with all new PC-24s produced in Perseverance
July 2021, and many upgrades are
available as retrofits. Base price is As evidenced by this impressive list
approximately $11 million. of impending aircraft coming to mar-
ket, the aviation industry continues
to show a tenacity not always seen in
Pilatus PC-24 other fields. Keep an eye out for these
and other incredible jets taking to the
skies in the years to come.
Brent Bundy served

as a police officer
with the Phoenix
Photo courtesy Pilatus Business Aircraft
Police Dept for 29

years. He flew with
the PHX Air Support
Unit for 19 years,
and is a helicopter
pilot with nearly 4000 hrs of flight
time. He has flown Airbus AS350B3s
for the helicopter side of Phoenix PD’s
air unit, and Cessna 172, 182s and
210s for the fixed-wing side.

OPEN DURING CONSTRUCTION
Surprise!
Guess what Temporary entrance at 200 Sky Park Drive
we’ve been up to?
Let the countdown begin!

Car Week and Grand Re-Opening • August 9th – 16th
Don’t forget to make those FBO slots so you can join in on the fun
and help us celebrate all week long!
Michael & Kawai
Same Staff - Same Smiles - New Space!
Monterey Jet Center • 300 Sky Park Drive, Monterey CA 93940 • 831-373-0100 • www.montereyjetcenter.com

2021 CORPORATE AIRCRAFT PRODUCT SUPPORT SURVEY
Jets: 1 Embraer, 2 Dassault, 3 Gulfstream,

4 Textron, 5 Bombardier.
Turboprops: 1 Daher TBM, 2 Pilatus, 3 Piper, 4 Textron.
Embraer wins 1st place in jet division for 2nd consecutive year. Daher
earns 1st place in TP support for 1st time. Results are based on 1082 line
evaluations and 1257 survey forms received – a 16.1% return.
Pro Pilot staff report Dassault earns 2nd place, moving up Gulfstream ranks 3rd in 2021 after
Data compiled by Conklin & de Decker from 3rd last year. They were 1st in 2019. placing 2nd in 2020, with an over-
Overall score is 8.28 this year – up from all score of 8.24. Gulfstream takes
8.22 in 2020. Dassault obtains 1st place the 1st spot in company response
Q uality in aftersale product support

is what operators and business
owners need for their aircraft in order to
in speed in AOG service, 2nd in spares
availability, cost of parts, tech manuals,
tech reps, and service satisfaction, and
time and spares availability, and 3rd
in cost of parts, speed in AOG ser-
vice, tech manuals, tech reps, and
accomplish their missions successfully. 3rd in company response time. Best im- service satisfaction. Biggest improve-
It’s the continuous efforts, diligent work, provement is in cost of parts, with a 6.79 ment was in cost of parts, with 6.28
and focus on customers from OEMs score this year compared to 6.61 in 2020 this year – a 0.22 increase from its
that allow flight departments to achieve – an advance of 0.18. FalconResponse, 2020 score of 6.06. With its techni-
flawless operations and meet their goals the company’s worldwide suite for AOG cians, service centers, and Field and
in the most productive manner. support service, together with its Falcon Airborne Support Teams (FAST),
During these challenging times of the Command Center tracking AOG events, Gulfstream Customer Support is
Covid-19 pandemic, manufacturers have are ready to provide solutions for any is- ready to assist worldwide whenever
become more innovative and developed sues that may occur. the needs arise.
new technologies to address and solve
operators’ needs, in some cases even ex- 2021/2020 OEM comparison s
ceeding their expectations while provid-
ing the high standards of maintenance Cost
Manufacturers Responses Company response time Spares availability
that are essential for keeping their air- of parts
craft in the air. Jets 2021 2020 Dif 2021 2020 Dif 2021 2020 Dif
Embraer 103 8.64 8.96 -0.32 7.72 8.26 -0.54 7.69 7.92 -0.23
Jets
Dassault 106 8.52 8.48 0.04 7.98 8.16 -0.18 6.79 6.61 0.18
Embraer again takes the lead, keeping Gulfstream 170 8.80 8.80 0.00 8.16 8.25 -0.09 6.28 6.06 0.22
its crown for the 2nd consecutive year.
Its overall score is 8.43 – down from Textron 254 8.14 7.96 0.18 7.56 7.65 -0.09 6.12 6.24 -0.12
8.76 in 2020. This OEM places 1st in Bombardier 163 7.74 7.74 0.00 7.27 7.00 0.27 5.91 6.07 -0.16
cost of parts, tech manuals, tech reps,
and service satisfaction categories. It Turboprops
is 2nd in company response time and Daher 82 9.48 9.33 0.15 8.73 8.63 0.10 7.42 6.26 1.16
speed in AOG service, and 3rd in spares
availability. Embraer’s customer support Pilatus 50 8.96 9.02 -0.06 8.51 8.91 -0.40 7.12 7.17 -0.05
is available through its Contact Center, Piper 17 7.71 7.88 -0.17 8.15 7.53 0.62 6.93 6.94 -0.01
Customer Support Management, FSRs,
and service centers network. Textron 87 7.98 8.07 -0.09 7.80 8.07 -0.27 6.19 6.24 -0.05
2021 Pro Pilot Corporate Aircraft Product Support Survey
Jets 14 years of surveys for turbine co

Comparison of overall average scores
10
8.76
8.58
8.55
8.51
8.38
8.44
8.38
8.43
8.37
8.36
8.31
8.33
8.37
8.25
8.26
8.22
8.28
8.23
8.30
8.24
8.12
8.14
8.13
8.16
8.14
8.11
8.14
8.06
7.90
7.77
7.76
7.68
received insufficient returns for rating
7.62
7.54
7.56
7.52
Pro Pilot Survey Rankings
8
2008 through 2011, 2013 & 2017
1 1 1 1 1 1 1 1 1 1 1 1 1 1
6 2 2 2 2 2 2 2 2 2 2 2
3 3 3 3 3 3 3 3
4 4 4 4 4 4 4
5 5
2 6
2013*
2017*
2012
2014
2015
2016
2018
2019
2020
2021
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
0
Embraer Dassault Gulfstream
Corp Survey-8-21 lyt.indd 30 8/3/21 12:49 PM

Overall ranking
Jets Turboprops
Embraer 103 Daher 82

8.43 9.05
Dassault 106 Pilatus 50

8.28 8.61
170 17
Gulfstream Piper 7.80
8.24
87
254
Textron Textron 7.75
7.71
163 0 00 0 2 22 2 444 466 6 88 6 8 10
10 8 10 10
Bombardier 7.49
Overall ranking Responses
0 2 4 6 8 10
Jet mfrs rated by 100 responses or more. Turboprop mfrs rated by 17 responses or more.
on support scores for corporate jets and turboprops

Manufacturers Speed in AOG service Tech manuals Tech reps Service satisfaction Overall scores
Jets 2021 2020 Dif 2021 2020 Dif 2021 2020 Dif 2021 2020 Dif 2021 2019 Dif
Embraer 8.52 8.90 -0.38 8.92 9.07 -0.15 8.93 9.22 -0.29 8.59 9.00 -0.41 8.43 8.76 -0.33
Dassault 8.63 8.48 0.15 8.62 8.46 0.16 8.92 8.86 0.06 8.50 8.46 0.04 8.28 8.22 0.06
Gulfstream 8.49 8.51 -0.02 8.55 8.59 -0.04 8.91 8.91 0.00 8.47 8.63 -0.16 8.24 8.25 -0.01
0 2 4 6 8 10
Textron 7.88 7.87 0.01 8.15 8.06 0.09 8.27 8.13 0.14 7.84 7.78 0.06 7.71 7.67 0.04
Bombardier 7.52 7.54 -0.02 7.86 7.93 -0.07 8.37 8.56 -0.19 7.77 7.73 0.04 7.49 7.51 -0.02
Turboprops
Daher 9.11 8.86 0.25 9.58 9.42 0.16 9.64 9.50 0.14 9.41 9.13 0.28 9.05 8.73 0.32
Pilatus 8.59 8.80 -0.21 8.86 9.05 -0.19 9.24 9.07 0.17 9.00 9.18 -0.18 8.61 8.74 -0.13
Piper 7.77 7.33 0.44 8.00 8.00 0.00 7.87 7.93 -0.06 8.20 8.13 0.07 7.80 7.68 0.12
Textron 7.86 8.19 -0.33 8.17 8.24 -0.07 8.13 8.37 -0.24 8.11 7.93 0.18 7.75 7.87 -0.12
31 years of survey – chart shows only 14 most recent years
e corporate aircraft manufacturers rated 2008–2021 * No rating for years indicated

8.14
8.24
8.14
8.14
8.02
8.10
8.07
7.99
7.98
7.97
7.87
7.76
7.80
7.81
7.77
7.72
7.71
7.69
7.74
7.61
7.71
7.67
7.58
7.56
7.51
7.52
7.51
7.49
7.51
7.53
7.49
7.22
7.14
7.04
6.96
6.88
6.90
1
Citation and Hawker Beechcraft
2 2 2 2 2 2
3 3 3 3 3
Textron now includes
4 4 4 4 4 4 4 4 4
5 5 5 5 5 5 5 5 5 5 5 5
6 6 6 6
2017*
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2008
2009
2010
2011
2012
2013
2014
2015
2016
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
Cessna Citation Textron Hawker Beechcraft Bombardier

Textron, including Citation and Turboprops Piper moves up a notch, placing 3rd
Hawker Beechcraft, keeps the 4th with an overall score of 7.80 – up from
spot, with an overall score of 7.71 Daher earns the crown in the turboprop last year’s 7.68 – a 0.12 improvement.
this year – up from 7.67 in 2020. Best division for the 1st time. Its overall score is Best category increase is in spares avail-
increase is in the company response 9.05 this year – an increase of 0.32 from the ability – up by 0.62 from 7.53 in 2020
time category, with a score of 8.14 – 8.73 scored in 2020. This is the biggest over- to 8.15 this year. Piper also improves in
up 0.18 from 7.96 in 2020. Textron’s all score improvement achieved by any OEM the AOG service category with a score
global service network, 1CALL, parts in this survey. Daher takes 1st place in all cat- of 7.77 this year compared with 7.33 in
program, FSRs, and Mobile Service egories. Best category improvement is in cost 2020 – an increase of 0.44. Piper’s cus-
Units (MSUs) are ready to get oper- of parts, with a score of 7.42 – up 1.16 from tomer service center, together with 90
ators back in the air quickly. the 6.26 it received in 2020. This is the largest authorized service centers worldwide,
single score increase in the entire survey. Da- are ready to assist and support custom-
Bombardier is 5th with an overall her’s customer service and its TBM Care are ers and their aircraft.
score of 7.49 this year. Biggest im- available 24/7 to support customers and TBM
provement was in the spares avail- operators worldwide. Textron (King Air, Caravan, Con-
ability category, where its score in- quest) takes the 4th spot, rounding out
creased by 0.27 from 7.00 in 2020 to Pilatus places 2nd after being 1st for 19 the survey with an overall score of 7.75
7.27 this year. consecutive years. Overall score is 8.61 this this year. A score of 8.11 in service sat-
Bombardier’s Support Network, year compared to 8.74 in 2020. Pilatus places isfaction represents Textron’s biggest
including its Mobile Response Team 2nd in all categories, obtaining the strongest category improvement – up 0.18 from
and service centers worldwide, is al- increase in tech reps, with 9.24 in 2021 – up the 7.93 obtained in 2020. Textron’s
ways on call to provide immediate 0.17 from 9.07 last year. Pilatus 24/7/365 Cus- 1CALL, service centers network, and
solutions and get operators back in tomer Support & Enquiries is available world- MSUs are available for operators and
the air. wide to solve any issues operators may have. their inquiries.
Methodology
F or 31 years, Pro Pilot has asked corporate turbine aircraft oper-

ators to rate the quality of aftersale service provided by OEMs.
We use both paper and electronic forms. For 20 years, jet and tur-
Pro Pilot’s policy is to continue to rate newly acquired product
lines separately for 3 years. Therefore, in this 7th year since the
merger, they are now all rated together under Textron Aviation.
boprop aircraft support have been rated in different divisions. There Pro Pilot rules required a minimum of 100 evaluations to rank in
are 7 categories listed on the survey form – company response time, the jet division. A total of 5 manufacturers met the criteria – Bombar-
spares availability, cost of parts, speed in AOG service, tech manu- dier, Dassault, Embraer, Gulfstream, and Textron (Citation, Beechjet,
als, tech reps, and service satisfaction. and Hawker). Several other manufacturers received evaluations, but
During April 2021, a target mailing of 7817 survey forms was sent not sufficient to rank in the jet division. These were Boeing (9), Cir-
out to a random selection of corporate aircraft operators from the rus (3), Dornier (1), Eclipse (3), Honda (6), Pilatus (5), Sabreliner (2),
Pro Pilot subscription list, plus an additional turbine aircraft opera- Worthington Aviation/Westwind (1), and other (2).
tors list. A total of 1257 survey forms, representing a 16.1% return, For the turboprop division, manufacturers required 17 responses
came back to the Pro Pilot office by the July 29 cutoff date. A total for inclusion. A total of 4 aircraft OEMs met the criteria – Daher, Pil-
of 909 survey forms were properly filled out, which provided 1082 atus, Piper, and Textron (Caravan, Conquest, and King Air). Other TP
line evaluations – 828 for the jet division and 254 for the turboprop manufacturers that did not receive enough responses for inclusion
side. A total of 348 were disqualified due to inconsistencies, errors, in this division were Aero Commander (4), Fairchild/Swearingen (2),
duplications, or lateness. Gulfstream (1), Mitsubishi (5), Piaggio (5), and Viking (1).
On March 14, 2014, Textron acquired Beech Holdings LLC, the Survey respondents were asked to rate corporate aircraft OEMs on
parent company of Beechcraft Corp, thus bringing together Cessna a scale of 1 (poor) to 10 (excellent) within each of the 7 categories.
and Hawker Beechcraft under 1 entity – Textron Aviation. Respon- Conklin & de Decker, a JSSI company, acted as research agent and
sibility for Cessna, Beechcraft and Hawker is now under Textron. performed independent data analysis.
Turboprops Comparison of overall average scores *no rating for years indicated
9.05
10
8.73
8.74
8.61
8.45
8.42
8.37
8.38
8.32
8.32
8.30
8.30
8.28
8.16
8.20
8.15
8.07
8.01
8.02
7.96
7.91
7.80
7.87
7.77
7.74
7.71
7.75
7.68
7.65
7.68
7.63
7.61
7.61
7.61
7.60
7.59
7.54
7.55
7.54
7.51
7.49
7.47
7.44
7.38
7.35
7.32
7.23
7.22
7.19
7.18
7.13
7.06
6.93
8
6.85
6.81
6.73
6.57
6.30
6.31
Pro Pilot Survey Rankings

6.21
6.17
5.77
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
6
2 2 2 2 2 2 2 2 22 2 2 2 2 2
Textron now includes TP
Beechcraft and Cessna
3 3 3 3 3 33 3 3 3 3 3 3 3 3
4
4 4 4 4 4 4 4 4 4 4 4 4 4 4
5 5 5 5 5 5 5 5
2
2017*
2019*
2013*
2016*
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
2021
2008
2009
2010
2011
2012
2013
2014
2015
2016
2018
2020
2021
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2008
2009
2010
2011
2012
2014
2015
2017
2018
2019
2020
2021
Daher Pilatus Piper Beechcraft Textron Cessna

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3664-PP RARS Ad.indd 1 7/22/21 5:05 PM

JETS
V ery impressed with Embraer’s sup-
port team. They’re incredible and
extremely attentive. I feel that Phenom
E mbraer Phenom 300 is an out-
standing workhorse. It’s very re-
liable and easy to fly and maintain.
Embraer 100s and 300s are the best bizjets. It’s worth mentioning the great work
Cesar dos Santos of FSR Andre Seixas, who delivers all
Johann Bordais is ATP. Phenom 100 his technical expertise in a very per-
president & CEO of
Captain sonal and friendly way.
Embraer Services
TMA Taxi Aéreo Andre Evangelista
& Support – the
São José dos Pinhais PR, Brazil ATP. Phenom 300
business unit that
integrates the
Chief Pilot
capabilities of
commercial avia- E xcellent response is what I’ve re-
ceived from Embraer. I’ve had this
aircraft for about 18 months and have
MPE SA
Rio de Janeiro RJ, Brazil
tion, executive,
not had the need to replace parts, so I
P
defense divisions, roduct support has been good for
and OGMA can’t give scores or comment on that. us. I wish Embraer had not cut
to provide customers with the best solutions. However, every other aspect of prod- back FSRs and other customer ser-
He can be reached at +55 12 3927 3518 or uct support has been superb. vice employees.
by e-mail at jbordais@embraer.com.br. Lance Ferguson Edwin Bird
ATP. Phenom 300E ATP. Phenom 300 & Legacy 500
CEO Owner
W e operate a Legacy 500, and I
must say that it’s an excellent
aircraft which is also backed up by an
Commonwealth Eye Surgery
Lexington KY
Global Aircraft Consulting
Keller TX
outstanding OEM.
Peter Warriner
ATP/CFI. Legacy 500
O ur Praetor 500 has been extraor-
dinary. Embraer has stood behind
its product 100%. Recently we com- T remendously pleased with our
Embraer FSR Alessandro Rossi.
Chief Pilot pleted an SB to convert a Legacy 450 He’s very useful and always ready to
Avesco to a Praetor 500. No other OEM would help with any issues, no matter what
Springsure QLD, Australia have done this. It shows a true com- it takes.
mitment to their customers. Another Giuliano Mota
I n my opinion, Embraer is on the right OEM would have said “Great, we’ll ATP. Phenom 100
way to the top in product support. sell you a new airplane!” Amazing Pilot
Newton Monteiro customer-centricity! Horii Comércio
ATP. Praetor 600 David O’Malley e Empreendimentos
Chief Pilot ATP/A&P. Praetor 500 Mogi das Cruzes SP, Brazil
JAJ Brasil Investimentos Member, Managing
V
e Participações N583KD LLC ery satisfied with Embraer’s tech
São Paulo SP, Brazil Cincinnati OH reps and tech manuals. How-
ever, parts availability needs to be
improved, as well as overall product
2021 scores by product division for jets and turboprops support.
Bryan Berkbigler
Manufacturer Responses Company Spares Cost Speed in Tech Tech Service Overall ATP/A&P. Legacy 500
response availability of AOG manuals reps satisfaction average
time parts service Captain

The Scotts Co
Jets Grove City OH
Bombardier
Challenger/Global Express 116 7.89 7.45 5.97 7.66 7.86 8.49 7.84 7.59
Learjet
Gulfstream
54 7.34 6.64 5.63 7.13 7.82 8.10 7.50 7.17
O ur Phenom 300E is such a great
airplane. I wish Embraer’s tech
service were better when calling to
GII–V, G300–G700 139 8.83 8.33 6.40 8.56 8.59 8.92 8.57 8.31 get some help.
IAI-1125/G100–G280 36 8.53 7.34 5.74 8.03 8.28 8.74 7.92 7.80 Kelly Ross
ATP. Phenom 300E
Textron
Aviation Mgr & Chief Pilot
Cessna Citation 203 8.40 7.88 6.34 8.20 8.28 8.54 8.10 7.96 Sterling Computers
Hawker Beechcraft* 52 7.10 6.29 5.35 6.64 7.71 7.25 6.85 6.74
Sioux City IA
* Includes Beechjet 400, Hawker 400, Hawker 125 series, Hawker 4000, Premier
Turboprops
Textron F lying our Phenom 100 has been
an amazing experience. Embraer’s
product support is always reliable
Beechcraft King Air 74 8.11 7.99 6.28 8.01 8.28 8.23 8.21 7.87
and available to operators.
Cessna–Caravan, Conquest 13 7.23 6.77 5.67 7.00 7.62 7.58 7.54 7.06
Dov Kribus
ATP/CFII/A&P. Phenom 100
Some respondents rated a single manufacturer on 2 or more different models they operate (eg, Pilot & Maintenance Technician
Bombardier for a Challenger 604 and Learjet 45). Because of this, there is a small difference Avery Aviation Management
between total responses for the overall rankings by type of aircraft rated within the divisions. Laredo TX

Dassault
V ery pleased with Dassault. It con-
tinues to set the standard that all
OEMs should want to reach. During
F alcon Spares continues to strive
to enhance customer support ini-
tiatives, lower the cost of parts, and
Dassault Aviation
Senior VP of 2020 and 2021 we’ve been at 100% increase value to the customer. Tech
Worldwide Falcon reliability. Even in the middle of the Rep Tim Adobo is exceptional. He’s
Customer Service night, Command Center has people always available, prompt with re-
& Service Center on the phone who help with any prob- sponses, knowledgable, and honest
Network lem. Our FSR David Bollow continues The entire DFJ tech support is superb!
Jean Kayanakis to give great service. I wish the TEB (Teterboro NJ) base
can be Mark Jones would look more at the situation,
contacted at ATP/A&P. Falcon 2000EX EASy circumstances or scenario, and be
+33 67 506 1747 Dir of Aviation more customer-centric with requests.
or at Neurosurgery & Endovascular Assn It always has to be a battle. Typically,
jean.kayanakis@dassault-aviation.com. Milwaukee WI they always do the right thing at the
end, but it takes it out of everyone
D assault is superior by design!

We’re so pleased with our Falcon
2000LX and the product support that D assault is by far the finest aircraft
manufacturer in the industry. The
involved to get there.
John Alexander
A&P. Falcon 900 &
comes with it. OEM has improved its customer sup-
port immensely, and now its AOG ser- Citation Sovereign
Andrew Erdle Senior Aircraft Technician
ATP/CFI/A&P. Falcon 2000LX vice is the best in the industry. Cost of
original parts through Falcon Spares is CDS Equipment
Contract Pilot Cincinnati OH
Brookeville MD fair, warranties provided on parts are
excellent, and tech reps are very friend-
I E
think Dassault does a superb job sup- ly and always available. Also, manuals xcellent customer support is what
porting their aircraft. They’re a plea- have improved over the years, and the we receive from Dassault Falcon
sure to work with whenever we need company is catching up with the indus- Jet. Our Falcon 2000LXS provides
assistance. try while innovating with apps and elec- very high reliability.
David Nelson tronic features. Despite all this, howev- Christoph Probst
ATP/A&P. Falcon 2000 & 900EX EASy er, Dassault’s bureaucracy makes all of ATP. Falcon 2000LXS
Chief Pilot us dependent on its Command Center, Head of Training & Captain
Gama Aviation whose responses are normally not im- Bertelsmann Aviation
Kent WA mediate. Overall, Dassault aircraft are Paderborn, Germany
reliable, sturdy machines. The only
O ur flight department has oper-

ated Falcon aircraft since 1983.
I’ve been with them since 2000. We
weak point lies in the factory-owned
centers, some of which reflect poorly
on the brand and the manufacturer, but A irframe has been 99.9% reliable,
so we’ve had very few problems
replaced a Falcon 50 with our Falcon Dassault is working to make improve- or issues that needed support.
2000EX last year. ments in this matter. Brian Riis
Sammy Daulong Jorge Lara ATP/CFII.
ATP. Falcon 2000EX ATP. Falcon 7X & 2000LX Falcon 2000LXS
Chief Pilot Flight Ops Dir Captain
JEB Aviation Corbantrade BostonPost Capital
Midland TX Quito, Ecuador Epsom NH
2021 Pro Pilot Corporate Aircraft Product Support Survey 2021 Pro Pilot Corporate Aircraft Product Support Survey
Company response time Spares availability

Jet mfrs rated by 100 or more. Turboprop mfrs rated by 17 or more.
Jets Jets
Gulfstream 8.80 Gulfstream 8.16
Embraer 8.64 Dassault 7.98
Dassault 8.52 Embraer 7.72
Textron 8.14 Textron 7.56
Bombardier 7.74 Bombardier 7.27
Turboprops Turboprops
Daher 9.48 Daher 8.73
Pilatus 8.96 Pilatus 8.51
Textron 7.98 Piper 8.15
Piper 7.71 Textron 7.80
0 2 4 6 8 10 0 2 4 6 8 10

Gulfstream A s our aircraft has aged, Gulfst-
ream’s tech reps and maintenance
facilities have gone all out to sup-
G ulfstream continues to set the gold
standard in product support for our
operations!
Gulfstream Custom-
port our operations. Hats off to FSR Kenneth Francomano
er Support President
Derek Zimmerman
Jim Beebe and Service Team Mgr Joe ATP. Gulfstream G650 & G280
can be reached at
Onesto for such an excellent job. Chief Pilot
912-395-0856, Richard Ferland The Kraft Group
or via e-mail at ATP. Gulfstream IVSP Bedford MA
derek.zimmerman@ Flight Ops Mgr
Marsico Aviation
H
gulfstream.com. aving flown our G650ER for just un-
Englewood CO der a year now, I’d like to express
our great satisfaction, not only with the
W hat a pleasure to work with the
new Gulfstream service center aircraft itself but also with the entire
Gulfstream product support network.
V ery pleased with Gulfstream and
all aspects of product support. I
believe its service centers worldwide
at PBI (West Palm Beach FL). The facil-
ity is very nice and customer service is
outstanding. They were able to identi-
Greg Dyer
ATP. Gulfstream G650ER
fy a difficult issue and get our aircraft CAM/Captain
are top notch.
back in service quickly. Solairus Aviation
John O’Meara
Brent Keyes Tracy CA
ATP/Helo. Gulfstream G650
President ATP. Gulfstream G550
O’Meara Aviation Services
Savannah GA
Dir of Aviation
Graham Capital Management H ere in the US West Coast we miss
Gulfstream’s service centers at LGB
(Long Beach CA) and LAS (McCarraran,
Bethel CT
F lying our Gulfstream G550 has been Las Vegas NV). We are very disappoint-
exceptional. Service and support re-
ceived from Gulfstream have always
been outstanding.
O ur Gulfstream G280 TR parts/en-
gineering issue held us up over 2
weeks. But, all said and done, I’d still
ed that they closed. Many operators
based in this area feel orphaned by
this decision, in spite of the opening of
William Bergan rather deal with Gulfstream than any Gulfstream’s service center at VNY (Van
ATP/CFII. Gulfstream G550 other OEM. Nuys CA).
Captain & Check Airman Stephen Kosiarski Morris Silverman
Gama Aviation ATP. Gulfstream G450 & G280 ATP. Gulfstream G650
St Augustine FL Chief Pilot Intl Captain
Dominion Energy Visa
G ulfstream provides great product

support for all its aircraft. As with
Chesterfield VA Hayward CA
any business jet, I wish cost of parts

was more reasonable. Our FSR David
Winkler and Regional Sales Mgr Ross
I n my opinion, Gulfstream G650 is a
very reliable bizjet. In 6 years of op-
erating it, we’ve never had to cancel
W hat can I say? It’s a Gulfstream!
We’ve been operating Gulfstreams
for years, and their service support and
Pritchard are top notch! a flight. reliability are second to none.
Rick Stoulil João Bonatto Jeffery King
ATP. Gulfstream G280 ATP. Gulfstream G650 ATP/CFII. Gulfstream G280
Chief Pilot Captain Captain
Hormel Foods Aero Rio Owens-Illinois
Austin MN Rio de Janeiro RJ, Brazil Swanton OH
Cost of parts Speed in AOG service

Jets Jets
Embraer 7.69 Dassault 8.63
Dassault 6.79 Embraer 8.52
Bombardier 5.91 Bombardier 7.52
Piper 6.93 Textron 7.86
Textron 6.19 Piper 7.77
0 2 4 6 8 10 0 2 4 6 8 10

Our Expertise Speaks Volumes.
It all starts with experience - Experience builds knowledge. Knowledge builds expertise.
But in this business, experience should never be a “one-size-fits-all” approach. That’s why
we are dedicated to building the most experienced airframe-specific teams in the industry,
backed with deep resources and a full scope of technical capability.
So when you choose West Star for maintenance, avionics, paint or interior services, you can
rest assured that your team is trained, skilled and specialized on your specific airframe.
Get solutions tailored to exactly what you fly.
WESTSTARAVIATION.COM
Fa l c o n | C i t a t i o n | G u l f s t re a m | L e a r j e t | H a w ke r | C h a l l e n g e r | G l o b a l E x p re s s | E m b ra e r | K i n g A i r | C o n q u e s t | P i a g g i o

Textron Aviation
(including Citation & Hawker Beechcraft) P rices for parts have been lowered in
many instances. At the same time,
I’ve noticed a great improvement in re-
C ouldn’t be happier with our Cita-
tion Latitude. It’s an exceptional
airplane, and product support provid-
Textron Aviation
sponse from the manufacturer over the ed by Textron is outstanding.
Senior VP of
past 2 years. We operators are lucky for Gary Sides
Customer Support
Textron’s support wherever we fly. ATP. Citation Latitude
Brian Rohloff is
responsible for all Michael Herman Chief Pilot
aftermarket service Comm-Multi-Inst/Helo. Citation CJ3 Shamrock Capital
and support Owner & Pilot San Angelo TX
for Beechcraft and Bear Air
Cessna brands.
He can be reached
Lansdale PA
O ur Citation Sovereign is a great
airplane. It operates out of small-
at brohloff@txtav.com or 316-517-7995.
W e’ve only owned our Citation CJ1
for about a year. And Textron Avi-
ation GSO (Greensboro NC) has been
er airports, gets to altitude reasonably
fast, and has good range. I give our air-
craft and the OEM support a 10!
Daniel Carrigan
V ery pleased with our Citation Sov- great supporting our aircraft.
ereign+ and product support re- Corwin Lindstrom ATP. Citation Sovereign
ceived from Textron. A US-made bizjet ATP. Citation CJ1 Chief Pilot
is leading the way! Aircraft Mgr & Chief Pilot Mikal C Watts
David Kobus Flying Hare San Antonio TX
ATP. Citation Sovereign+ Kernersville NC
Chief Pilot
CP Air
T extron service center at MCO (Intl,
Orlando FL) is excellent. We’re also
H ave experienced a good response
time on service calls, with min-
imal downtime. We’re very satisfied
Kensington CT
very pleased with services provided by with Textron’s aftersale product sup-
T extron continues to slam it out of the MSU teams. They do a superb job. port. Thanks, Textron!
the park with its mobile service Sidney Lassen William Hall
units (MSUs). The MSU at LAS has Comm-Multi-Inst. Citation CJ1+ ATP. Citation Sovereign
2 superior mechanics who are true Chairman Line Captain
craftsmen. Mesa Service Center IWA Sizeler Companies NetJets
(Mesa Gateway, Phoenix AZ) contin- Metairie LA Denver CO
ues to get more business than capacity.
You might wait a few days for sched-
uled maintenance, but they’ll get you
on your way the day promised. Cost of
I’ve owned and flown a Citation Mustang
for 8 years. It’s by far the best aircraft I’ve
ever owned. The Mustang is an incredi-
B een flying Citations for more than 26
years, and I must state that the ser-
vice and dependability of this aircraft
OEM parts is still high, but now they’re bly well engineered design, and it’s a pity have led our company to renew the
trending down. that Textron stopped making them. fleet with the same bizjet manufacturer.
Patrick Taylor Richard Lemon Mauricio Rodriguez Barquet
ATP/A&P. Citation CJ3 ATP. Citation Mustang ATP. Citation CJ4
Dir of Maintenance & Captain Owner & Pilot Pilot
Southwest Gas MedEx Westpoint Air
Las Vegas NV Middleton WI San Antonio TX
Tech manuals Tech reps

Jets Jets
Embraer 8.92 Embraer 8.93
Dassault 8.62 Dassault 8.92
Textron 8.15 Bombardier 8.37
Bombardier 7.86 Textron 8.27
Piper 8.00 Piper 7.87
0 2 4 6 8 10 0 2 4 6 8 10

W e purchased our Citation CJ4 new
about 10 years ago. Textron has al-
ways been an excellent service partner.
Bombardier A lthough our Challenger 601 is get-
ting old, it’s still flying very well.
We’re pleased with the product sup-
Bombardier VP
We frequent the ICT (Dwight D Eisen- port received from Bombardier.
Customer Support
hower, Wichita KS) and IWA service cen- Anthony Cox
Lynn Allen
ters, and have always had a good experi- can be reached
ATP/CFII. Challenger 601
ence. If there is any point of contention, by phone at Chief Pilot
it would be with the hydrolock devices 438-374-4425, Allen Aviation
installed on the seats. They are expensive or by e-mail at Waxahachie TX
and have a short lifespan. anthony.cox@aero.
S
Kevin Savord bombardier.com. pare parts have been taking lon-
ATP. Citation CJ4 ger than usual to arrive due to the
Chief Pilot Covid-19 pandemic. However, this is
Allied Aircraft
Santa Ynez CA V ery pleased with our Global 6000.
It’s such a great performer, and it
comes with excellent support from
improving slowly as restrictions have
been lifted.
Richard Lane Poole
T extron’s 1Call is just as its name sug-
gests. I only need to dial 1 phone num-
ber to get information and be directed to
Bombardier.
Terry Tripp
ATP. Global 6000
ATP. Challenger 604
Captain
Executive Airlines
the right people to get our issues solved. Captain Lusaka, Zambia
Kent Yeager NetJets
ATP/CFI. Citation Excel Canton GA
Captain
W e operate a Learjet 45 for our
flight department. We find it to
JGB Co
Granada Hills CA O ur Challenger 650 may be an old-
er frame, but it’s the most reliable
of all of them. It’s an excellent aircraft
be a great product backed up with su-
perb product support.
Lyman Thompson
O ur Citation Latitude is such a great
aircraft. It’s super popular among
owners and pilots, and it also comes with
at a fair price and well supported.
Daniel Wolfe
ATP/A&P. Challenger 650
ATP. Learjet 45 & Hawker 900XP
Gen Mgr
excellent support from the manufacturer. VP & Gen Mgr LET Flight Services
Rick Henson Nationwide Grand Rapids MI
ATP. Citation Latitude Columbus OH
Training Captain
NetJets
Columbus OH F lying a Learjet 31A has been a nice
experience, and the maintenance
I’m very pleased with the service we
have received, especially from our
tech rep Chris Richards, who unfortu-
support received from the OEM has nately is retiring. I hope the attention
been outstanding. We’re fully satisfied and quick response he gave us contin-
2021 Pro Pilot with it. ues in the future.
Corporate Aircraft Reinerio Amamio Kevin Williams
Product Support Survey ATP. Learjet 31A ATP. Challenger 604
Dir of Ops & Chief Pilot Chief Pilot
Job titles of survey Speedy & Reliable Transporter Smith, Vicars & Company
Metro Manila, Philippines Charlottesville VA
respondents
59
193 329 Service Satisfaction

Jets
Embraer 8.59
Dassault 8.50
328 Gulfstream 8.47
Textron 7.84
Aviation Dept Mgr, Chief Pilot, Dir of
Aviation, Flight Ops Mgr or VP Operations Bombardier 7.77
Turboprops
Captain, Line Captain,
Daher 9.41
First Officer or other pilot
Pilatus 9.00
Owner, Chief Executive, President, VP,
General Mgr or other corporate officer Piper 8.20
Textron 8.11
Maintenance Chief, Maintenance
Mgr or Mechanic 0 2 4 6 8 10

TURBOPROPS
Daher
H ave experience with Daher TBM
700/900 turboprops, and it’s been
great. I’m fully satisfied with all ser-
D aher goes well beyond traditional
definitions of customer service to en-
sure customer success. They look far away
vices received from Daher. on how to maintain the aircraft to serve
Daher VP Customer Claudiney Vedoveto us. They see what we need to accomplish
& Network Care Comm-Multi-Inst. our mission and make it happen!
Charles Holomek is Daher TBM900 /700 Lees Pillsbury
located in Pompano & King Air 300/200 Comm-Multi-Inst. TBM 940
Beach FL. His email Pilot Managing Director
is c.holomek@ Eloi Vitório Marchett Business Management Services
daher.com. Ft Lauderdale FL
Rondonópolis MT, Brazil
The TBM Care team
can be reached at
1-833-TBM CARE
during office hours.
For after-hours AOG support, the 24-hr
Global AOG Hot Line is 1-844-4 TBM AOG.
O perating a TBM 940 has been an

exceptional experience. It’s such
a great aircraft, and the aftersale sup-
port received is excellent.
Jim Thorpe
Pvt-Inst. TBM 940
President
Spring Brook Marina
Naples FL
M y experience with Daher could

not be better. I’ve owned a Cita-
tion Mustang, CJ3, and now the TBM
940, and I’m very pleased with our
TBM and the outstanding support re-
ceived from the manufacturer.
Steven Birdwell
Pvt-Inst. TBM 940
Owner
GTL Aviation
Houston TX
A ssistance from Daher in all opera-

tional and maintenance matters is
available promptly. I’m pleased with
flight and maintenance manuals that
are all accessible online and without
cost. I must add that new aircraft come
with a 5-year or 1000-hour warranty
that covers annual inspections, all re-
pairs, and the vast majority of parts.
Also, a large number of factory up-
grades is available from Daher – even
for older TBMs.
Ian Fries
ATP/CFII. TBM 940
President
Airborne
Wilmington DE
I bought my TBM 930 because of Da-

her’s excellent aftersale service.
Bob Verwey
Abbott Laboratories Senior Aircraft Technician Anson Mount holds A&P and Comm-Multi-Inst
Pvt-Inst. TBM 930
licenses and has over 40 yrs of maintenance experience and 1200 flight hrs logged. Based on
President
his experience, he is able to rate the aftersale serviced received from Gulfstream – G450, G550
Owasco and G650ER – and Textron – King Air 350i. His survey is 1 of the 1257 forms received for the Pro
Oshawa ON, Canada Pilot 2021 Corporate Mfrs Product Support Survey.

Pilatus ically hard on aircraft. When it does Textron Aviation
break down, we can always count on Turboprop
Piotr “Pete” Wolak Pilatus to help us solve the problem
is Pilatus vp for
customer service.
Wolak welcomes
when we can’t just fix it ourselves. The
required repair parts are rather expen-
sive, and it can take a very long time
H ave had very few issues with
our King Air B350, and they
were solved quickly. I’m very
calls from Pilatus to get them in Roswell if they have to pleased with Textron because parts
customers. Opera- come from the factory in Switzerland. and service centers are readily
tors can reach However, we always receive the cor- available.
him at his office rect repair parts and/or troubleshoot- Tom Dempsey
by calling ing and repair advice that we need. ATP. King Air B350
303-410-2720. Eric Allen Captain
Wolak’s cell
ATP/CFII/A&P. Pilatus PC-12 MDM Air
phone is 720-201-3765 and his e-mail is
Air Ambulance Pilot Marietta OH
piotr.wolak@pilatus-aircraft.com.
Air Methods
Roswell NM
P ilatus is a good company. It helps
you when issues arise. The man-
ufacturer has great knowledge of its Piper S till flying our King Air 350i heav-
ily. It’s holding up despite its ear-
ly days of trouble. We’re very satis-
products and aftersale services. And fied with Textron’s service center at
the fact that the employees have been Piper Aircraft VP of
Sales, Marketing & IND (Indianapolis IN). The team is
with the company for years speaks prompt and reliable.
Customer Support
well for Pilatus’s leadership. Anson Mount
Ron Gunnarson
Bob Wilson Comm-Multi-Inst/A&P.
can be reached at
Comm-Multi-Inst. Pilatus PC-12 772-299-2000. King Air 350i & Gulfstream
Owner Additional contact G650ER/G550/G450
RAW Inc information is Senior Aircraft Technician
Memphis TN available online Abbott Labs
at www.piper.com. Trout Valley IL
I n my opinion, Pilatus still does a great
job keeping its airplanes flying and its
Contact your nearest Piper dealer for product
support and service questions.
customers happy.
Christopher Anderson
ATP. Pilatus PC-24 & PC-12 O perating our Cheyenne IIXL has
been a fantastic experience.
O ur King Air 200 is 40 years
old, so we don’t have a lot of
interaction with the manufacturer.
Captain We’ve been pleased with the aircraft However, the contacts we’ve had
Joint Implant Surgeons and the product support received from with them are generally good, ex-
Indianapolis IN the manufacturer. cept when we deal with cost of
Steve Hahn parts. It’s a good thing there are
H ave been a Pilatus PC-12 own-

er for 20 years out of the past 26
years of operations. I’m on my 4th
ATP. Piper Cheyenne IIXL
Chief Pilot
River Air Service
so many 3rd-party suppliers. Oth-
erwise, operating costs would be-
come prohibitive.
PC-12, and I’ve loved every one of Omaha NE Bruce Rainwater
them. Local and headquarters services ATP/CFI. King Air 200
couldn’t be better.
H Henschel
Pvt-Multi-Inst. Pilatus PC-12
P iper’s parts availability is good, but
the price is usually high – as it is
with most turbine aircraft manufac-
Pilot
Houston Sigma
Richmond TX
& Cirrus SR22 turers – but not outrageous. With the
Owner newer Piper M600, availability of some
H S Air
Englewood NJ
parts from the manufacturer or shops
that can overhaul certain parts, such
W e’ve always received good
service for our King Air 300.
Randy Mayfield
as starter generators, is somewhat lim-
ATP. King Air 300
B ased on my experience, some ven-
dor items are out of the control of
Pilatus. That’s the reason why you wait
ited. This situation causes a very long
AOG for even routine maintenance
and overhaul. On the other hand, Pip-
Contract Pilot
Zofor
Taylors SC
for them. However, I must say Pilatus er’s service center is fantastic! I use
provides great support. Mangon Aviation at O69 (Petaluma
Tim Riley
ATP/CFII. Pilatus PC-12
Captain
CA). They’re very knowledgeable on all
Piper models, and they’re always help-
ful and give good and balanced advice
D on’t have any tech rep we
communicate with constant-
ly. However, the Textron service
Bay of Dreams Leasing on how to approach maintenance for centers in Australia and Singapore
San Diego CA our aircraft. The Piper M600 itself is a provide us with all the support we
fantastic platform. Overall, it’s very re- need to continue operating our
I fly a Pilatus PC-12 for a large air am-

bulance company. It’s an ideal air-
plane for this mission in this part of the
liable after the initial gremlins.
Derek Choy
Comm-Multi-Inst. Piper M600
King Air 300.
Wilfredo Rebibis
ATP. King Air 300
country. The PC-12 is a tough airplane COO Flight Ops Officer & Pilot
that doesn’t break down very often, KRMK & Derek Choy Pacific Global One Aviation
even though this kind of work is typ- Dublin CA Paranaque, Philippines

SITUATIONAL AWARENESS
Advanced flight decks

Modernization of global airspace requires cockpits to meet operational
demands with innovative technology that accommodates human factors to
unprecedented levels.
Greater data sharing and analy-
sis yields more efficient flightpaths,
reduced flight times, lower fuel
consumption and emissions, and
other wide-ranging benefits. Im-
provements will come through traf-
fic information service – broadcast
(TIS-B) and flight information service
– broadcast (FIS-B) for traffic and
weather updates, electronic flight
bags (EFBs), which provide informa-
tion in electronic format, and syn-
thetic vision systems (SVSs), which
provide external topography infor-
mation to the cockpit.
Photo courtesy Rolls-Royce

AAtS (airborne access to sys-
tem-wide information management
[SWIM]) will provide flightcrews
with real-time access to SWIM, while
airborne collision avoidance system
(ACAS-X) will operate like TCAS, but
Defining the capabilities, configurations, and designs of advanced flight decks demands vision, with fewer nuisance alarms.
imagination, and the coordination of a wide range of disciplines. The paramount goal is to match Pilot-centered flight decks feature
hardware/software, human factors, and system requirements based on their usefulness and ap- intuitive interfaces which make haz-
propriateness in meeting the needs and aspirations of air transport. ardous situations easier to identify,
relieving pilots from repetitive or
By Don Van Dyke US National Airspace System (NAS) non-rewarding tasks, improving de-
ATP/Helo/CFII, F28, Bell 222. by migrating current ground-based air cision-making processes and reac-
Pro Pilot Canadian Technical Editor traffic control (ATC) to satellite-based tion times, and helping to manage
ATM in order to make flying safer, peak workloads which can occur
M
odern aviation depends more efficient, and more predictable. during typical flights.
largely on air traffic man- NextGen and the European SESAR Communications. Primary com-
agement (ATM) infrastruc- (Single European Sky ATM Research) munications can be moved from
ture using aeronautical-specific will accommodate increased traf- voice to digital data exchange
communications, navigation, and sur- fic volume and a greater diversity through data communications
veillance (CNS) networks which share of users (passengers, cargo, UAS/ (DataComm), such as text-based
information and data (voice, digi- RPAS, space launch/reentry vehicles) controller-pilot data link communi-
tal) with qualified users. Compatible in a fully interconnected system de- cations (CPDLC). DataComm also
flight decks must be simple, secure, fined by clear secure communica- streamlines sharing of weather and
smart, and cost-effective workplaces tion, stricter separation parameters, other information through SWIM.
from which pilots can operate (com- shared real-time information (identi- Navigation. Performance-based
mand and control) aircraft in coordi- ty, weather, traffic flows), and greater navigation (PBN) describes an air-
nation with ATM. The ordered axiom delegation of flight trajectory opera- craft’s capability to navigate using
of aviate, navigate, and communicate tional conformance to flightcrew. performance standards. PBN com-
– which has served generations of pi- prises area navigation (RNAV) and
lots – has occasionally, in times of cri- Advanced flight decks required navigation performance
sis management, given rise to discon- (RNP). RNAV enables aircraft to fly
tinuities in pilot/ATM collaboration. Advanced flight deck designs ap- on any desired flightpath within the
ply sophisticated technology and in- coverage of ground- or space-based
Goals of modernized airspace novation to accurately meet the re- navigation aids, within the capabili-
quirements of modernized airspace, ties of aircraft self-contained systems,
The FAA-led Next Generation Air to optimize flightpath management, or a combination of both capabilities.
Transportation System (NextGen) was and to improve airframe, propulsion, RNP is RNAV with additional on-
launched in 2004 to modernize the and systems integration. board performance monitoring and
Advanced Flight Decks 8-21 lyt.indd 42 7/30/21 4:41 PM

Image courtesy GAO
alerting capabilities. RNP allows the Improvements to phases of flight expected under NextGen are identified in GAO’s report, Air
aircraft navigation system to monitor Traffic Control Modernization: Progress and Challenges in Implementing NextGen, available for
achieved navigation performance download at gao.gov/products/gao-17-450.
and informs the crew if requirements
are not met. Onboard monitoring unmanned aircraft systems (UAS) or expected automation behavior and
and alerting enhance pilot situational commercial space operations with- by significant workload challenges
awareness and can enable reduced out the need for dialogue with ATM. when systems fail. Managing auto-
obstacle clearance. Direct communication with NOAA mation (when involving data entry
Surveillance. NextGen provides would allow access to and evalua- or retrieval through a keypad) can
air traffic controllers with accurate tion of real-time weather information increase workload by placing addi-
aircraft location and a clear vision beyond the range and limitations of tional tasks on the pilots.
of surrounding conditions, including conventional radar. Communications. This increased
weather patterns and other aircraft. use of data link will be driven by
In a world of connectivity, au- Challenges saturation of existing VHF radio net-
tomatic dependent surveillance – works as both the number of aircraft
broadcast (ADS-B) offers a new level The digital world in which con- increases, and the number of coor-
of safety and efficiency. Free surveil- nected aircraft operate continues to dination tasks between each flight
lance of surrounding traffic is avail- evolve unabated to improve flight deck and ATC increases.
able on all ADS-B In receivers. Free safety, efficiency, capability, and Data link communication offers
access to weather and flight informa- product range. However, accompa- viable relief from frequency conges-
tion is available on ADS-B In receiv- nying challenges and shortcomings tion, but has some possible disad-
ers equipped to receive Universal await resolution. vantages. Delegation of separation
Access Transceiver (UAT) broadcasts. Automation. Automation trans- and sequencing responsibility will
Fuel and time savings accrue from forms a pilot’s role from actively result in increased use of CPDLC.
more complete surveillance, as well operating the aircraft to monitoring Interaction with a DataComm dis-
as from direct aircraft-to-aircraft ap- automated systems. However, lack play transforms communication into
plications. This is a major difference of practice can erode manual and a visual task which may demand an
between ADS-B and radar. Two ini- cognitive flying skills. Situational unsafe increase in head-down time,
tial cockpit applications – in-trail awareness can be reduced by un- particularly during single-pilot ops.
procedures, and cockpit display of
traffic information (CDTI)-assisted
visual separation (CAVS) – are de-
ployed now. As aircraft continue to
be equipped with ADS-B In avionics,
more applications will further im-
prove safety, increase capacity, and
reduce harmful aircraft emissions.
Weather. FAA’s vision for connect-
ed aviation technologies would, for
example, permit aircraft to exchange The 5-place Vertical Aerospace VA-X4 for advanced air mobility features Rolls-Royce all-electric
information with a variety of en- propulsion and a Honeywell fly-by-wire (FBW) flight control system. Commitments to acquire as
tities responsible for coordinating many as 1000 of these eVTOL aircraft have been received for service entry in 2024.

in pilot decision-making and support
controlled aircraft maneuvering. 3D
aural augmentation of visual displays
Image courtesy GE
can focus pilot attention on specific

tasks and improve reaction times in
locating features. Auxiliary synthetic
speech may prove effective in miti-
gating adverse flight deck aspects of
DataComm.
Conformal 3D symbology pre-
sented on a head-mounted display
(HMD) can enhance pilot situational
awareness by providing an unlimited
field of view of operational hazards
as an element of flight-deck-based
traffic merging and spacing.
GE Aviation’s Open Flight Deck project partners BAE Systems, Rolls-Royce, and the UK’s Coventry
University and University of Southampton to future-proof advanced flight decks by overcoming
Conclusion
barriers to the introduction of new aviation technology. Current Rolls-Royce development
activities include evolution of the
Navigation. The graphical clarity window and mobile presentations gas turbine and researching radical
of modern primary flight and navi- of prevailing conditions. Differences alternatives such as electrification.
gation displays improves pilot situa- in perception of trigger severity and Advanced flight decks afford a plat-
tional awareness, but flight manage- potential impact affect pilot plan- form and capabilities to improve in-
ment computers (FMCs), with their ning and time sequences. Updates to tegration between airframe, propul-
multiple capabilities, introduced the flight conditions after a flight briefing sion, and systems.
potential for mode confusion. The is obtained may not be communicat- The 2018 Royal Aeronautical So-
FMS can take the pilot out of the ed in a timely manner to pilots. ciety International Flight Crew Train-
cognitive loop by being so accurate Cybersecurity. Digital infra- ing Conference (IFCTC) focused on
and reliable that critical sensory fac- structure and connectivity benefit making better pilots in the tradition-
ulties become dulled. aviation communications and ad- al sense. The 2021 IFCTC, sched-
US-based operators flying interna- ministration, but also increase the uled for Sep 25–26, will concentrate
tionally face requirements that may potential for cybersecurity breaches. on preparing pilots to gain expert
differ greatly from FAA mandates. For example, CPDLC enhances ATM understanding of high-technology
Some require ADS-B, FMS, and CP- surveillance and intervention capa- flight decks and their management,
DLC, a combination not currently bility to lower mid-air collision risk to characterize the human interface
mandated by FAA; North Atlantic while reducing voice traffic on radio with technology, and to quantify ele-
(NAT), Europe, and Asia require frequencies. ments of performance-based training
FANS 1/A (CPDLC and ADS-C); and Unfortunately, these communica- and quality oversight.
China requires commercial aircraft tions are unsecured, leaving them Professional pilots are a funda-
to be equipped with head-up dis- open to compromise. The intercon- mental resource when developing
plays (HUDs) by 2025. nectedness afforded by the Internet strategies and plans to maximize the
NBAA advises that these require- can potentially allow unauthorized utility of advanced flight decks. Avi-
ments may affect intercontinental remote access to aircraft avionics. ation’s growth will benefit from their
business aircraft as well. Vulnerabilities in aviation are increas- insights.
Surveillance. The NextGen flight ingly fast-moving and unpredictable.
deck is challenged by desired del- Adversaries continue to probe for
egation of responsibility for separa- security gaps in systems to exploit Don Van Dyke is
tion. Currently, in the NAS, aircraft for financial, reputational, and mass professor of advanced
separation and sequencing are the disruption gains. As systems become aerospace topics at
Chicoutimi College
exclusive purview of ATM. Pilots more connected, cybersecurity is
of Aviation – CQFA
need the services provided by con- made more open to risks. Selected Montréal. He is an
trollers and are obliged by regula- significant threats and defenses have 18,000-hour TT pilot
tion to use them. As yet, no display been discussed in Pro Pilot (Connect- and instructor with
on today’s flight deck is capable of ed aircraft and cybersecurity, June extensive airline, business and charter
facilitating these tasks, nor are pilots 2021, p 20; Threats to connected avi- experience on both airplanes and heli-
trained to accomplish them except ation, May 2020, p 38). copters. A former IATA ops director, he
to maintain visual separation in the has served on several ICAO panels. He
vicinity of airports. Promising technologies is a Fellow of the Royal Aeronautical
Weather. Identification of adverse Society and is a flight operations
weather (and its impact on pilot Advances in flight deck design will expert on technical projects under
planning) differs between out-the- offer intelligent assistants (IAs) to aid UN administration.

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55 th

Cover Aug 21.indd 1 8/5/21 10:07 AM

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The next generation DC PRO-X2

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Pilatus (front L–R)

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Daher 1 st in 2021 PP Corporate Aircraft Product

Corp Ac teams-8-21 lyt.indd 3 8/3/21 1:05 PM

August 2021 Vol 55 No 8 Masthead

20 Av8 Group C2 Pilatus Business Aircraft | PC-24 Research

33 Raisbeck Engineering Regular contributors

Member NBAA. Aircraft: Beech Baron N241MS

Voice your opinion

Fill out our © Queensmith Communications Corp

2021 Powerplant Manufacturers Product Support survey

4 PROFESSIONAL PILOT / August 2021

Ad Index 8-21 lyt.indd 4 8/3/21 3:24 PM

Bring your jet

30 2021 CORPORATE AIRCRAFT PROD SUPPORT SURVEY

6 PROFESSIONAL PILOT / August 2021

RH2-JV Contents 8-21 lyt.indd 6 8/3/21 11:51 AM

RH2-JV Contents 8-21 lyt.indd 7 8/3/21 11:51 AM

14 TERMINAL CHECKLIST 1st in 2021 PP Corporate

Read... participate... enjoy

“It is very helpful. The safety “Information about avionics,

“I look forward to reading “Very useful. I read every

8 PROFESSIONAL PILOT / August 2021

RH2-JV Contents 8-21 lyt.indd 8 8/3/21 11:51 AM

Messages from OEM customer support

A t Bombardier, consistently delivering an

T he TBM Care team delivers customer

D assault Customer Service provides indus-

D uring the Covid-19 outbreak, Embraer

10 PROFESSIONAL PILOT / August 2021

Viewpoints 8-21 lyt.indd 10 8/2/21 9:51 AM

GE offers a full risk transfer of your

Viewpoints 8-21 lyt.indd 11 8/2/21 9:51 AM

G ulfstream Customer Support provides its cus-

H onda Aircraft Co offers individual support tai-

T he global network of Pilatus service centers

A t Piper Aircraft, we are committed to

T extron Aviation offers factory-direct service and

12 PROFESSIONAL PILOT / August 2021

Viewpoints 8-21 lyt.indd 12 8/2/21 9:51 AM

FUELING SUCCESS SINCE 1975.

Viewpoints 8-21 lyt.indd 13 8/2/21 9:51 AM

Detroit MI) when necessary to answer the following questions:

       

b. GPS.    

category during RF legs. 

Reproduced with permission of Jeppesen Sanderson. Reduced for illustrative purposes.

d. Vertical navigation may be provided by uncompensated 

       

a. GPS is required.   

14 PROFESSIONAL PILOT / August 2021

Terminal Checklist 8-21 lyt.indd 14 8/3/21 3:18 PM

Safety. We make it fly.