AMITY GLOBAL BUSINESS SCHOOL , CHANDIGARH

A STUDY TO MEASURE THE EFFECTIVENESS OF

FEETPORT SOFTWARE OF COMPETENT GROOVE,
MOHALI
Research project report

Submitted in partial fulfilment of the requirements for

Bachelor of Business Administration (BBA)

BY

SHOBHIT SOOD

A30706419023

Batch of 2019-22

SUBMITTED TO

PROF. SAMAJIT GILL

Faulty guide

June 2021

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 ACKNOWELEDGEMENT

All praises are due to Almighty god who enabled me to complete this report. Besides this, I
am grateful to some particular persons who have helped and encouraged me at each and
every step.

I want to give special thanks to Mr. Gaurav joshi , chief introducer , feetport and company
guide for me . I also express my gratitude indebtedness to Sir for his guidance and constant
help in carrying out this research.

I express my deep gratefulness to prof. Samarjit gill (faculty guide and mentor) at AMITY
GLOBAL BUSINESS SCHOOL for her guidance and support through out the completion of
the study.

I am also thankful for all other departmental heads, officials, the office staff of feetport for
their support.

I am grateful to AMITY GLOBAL BUSINESS SCHOOL, CHANDIGARH for their

direction and continual monitoring, as well as for supplying required information about this
research and for their assistance in finishing this attempt.

An Internship Program is very much effective for a student to get practical knowledge. It’s a
great opportunity for a student to understand the current market.

I have put my honest endeavours to make the report authentic. I hope this report will
represent my knowledge about the topic allotted to me.

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 ABSTRACT

This is a study conducted to know the market of software’s providing managers as

well as the employees of the company with solutions which can make their work
more convenient and more efficient.

Feetport is a software helping companies optimise their employees work properly

while giving them more convenience. It has been very convenient and effortless
communicating with the field force for managers as feetport helps them with
assigning tasks and marking attendance through location tags and facial recognition ,
last but not the least converting physical forms into digital forms.

So in this research we will study as to how effective Feetport software is to the

people who are using it and what market people think of its effectiveness .

TABLE OF CONTENT
3
 Acknowledgement ……………… ……2
Abstract ………………………………. 3

Chapter 1 : introduction……………. ..5-15

Chapter 2 : review of literature ………16-
17
Chapter 3 : research methodology …...18-
20
Chapter 4 : analysis and interpretation .21-
32
Conclusion ……………………………….33

Reference………………………………….34

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 CHAPTER – 1 INTRODUCTION

1.1 – SOFTWARE

Basically a software is a program which gets directions to the computer which then
allows a computer to do specific tasks.

A general term given to the programs that run on PC's, mobile phones , tablets or
other smart devices is a software.

Software also describes the non - physical components of a computer which includes
scripts , applications , programs and a set of instructions.

So all the things that are running inside computer like a diagnostic tool , an app ,
video etc. game is a software.

Software was first proposed by Alan turning in 1935 in his essay as a theory.
[CITATION dic20 \l 1033 ]

1.2 – CATEGORIES OF SOFTWARE

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 1. Programming Software :

Program software is a collection of tools to assist developers in writing programs.

The various tools available are compilers , linkers , debuggers , translators and text
editors.

2. System Software :

The system software is the foundation for the software. The software includes
device drivers , operating systems (OSS) , compilers , disk formatters , editors , and
tools to help your computer run more efficiently.

It is also responsible for managing hardware components and providing basic

functions that are task-independent. System software is usually written in the C
programming language.

3. Application Software :

Application software is a set of small programs. This software is used to perform

some particular tasks. For e.g. gaming apps , database systems , office suites and
educational software .

4. Malicious Software :

Malicious Software is also known as malware. It is a purposely designed

software used to disrupt other software or damage other computers. Usually
harm is caused to others secretly as these malwares acts secretly. Some
types of malware are :

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 I. Spyware

II. Computer viruses

III. Trojan horses

IV. Worms

V. Adware [CITATION dic20 \l 1033 ]

1.3. SOFTWARE AS A SERVICE

Software as a service is also called “on-demand software”. It is a method of

delivering the software to the users through business with the help of internet. These
type of software are licensed and provided to the consumers on a subscription basis
which can be monthly , quarterly and yearly. They can be accessed through internet
from browsers are centrally controlled with cloud based server. The advent of software
as a service (SaaS) coincides with the advent of cloud computing. Cloud computing is
the process of creating and delivering technologies and services using the Internet , as
well as , in many cases , storage , networks , and servers. Previously, SaaS and companies
were looking for updates to their software on their computers , and this was to sell
CD's of updates and then download them to their systems. For a large organization ,
updating software is time-consuming. After some time , software updates will be
available for download via the Internet , and the business is to buy additional licenses
instead of hard drives. However , it is precisely a copy of the software that must be
installed on all devices to which It has access , that is.

With SaaS , users do not need to install or update software. Instead , users can log in
via the Internet or using a web browser and access the service provider's network to
access that service.

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 SaaS is an example of endogenous growth theory , which is an economic theory that
adheres to the belief that economic growth can be achieved by developing new
technologies and improving production efficiency. Technology companies , financial
services companies , and municipal enterprises have led to the introduction of SaaS
technology in the business world.

Advantages

I. Quick set up and deployment.

II. Lower up-front cost

III. Easy upgrades

IV. Accessibility

V. Scalability

Disadvantages

I. Lack of security

II. Limited range of applications

III. Connectivity requirement

IV. Performance

[CITATION MIT21 \l 1033 ]

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1.4. SOFTWARE DEVELOPMENT

A set of information technology activities which are committed to creating , designing

and deploying a software is the process of software development.

Developers or programmers write the source code of a program in a computer for a

specific task , such as combining databases , processing orders , routing communications ,
and performing a search or displaying text and graphics. programmers typically need
to interpret instructions from developers and engineers and use programming languages
such as C++ or Java to run them.

Software engineers use the engineering principles of building software systems to solve
these problems. It uses a modelling language and tools to develop solutions that can be
applied to problems in general , not just to a specific agency or client solutions.
Software and technical solutions must meet the requirements of the scientific method
and operate in the real world , for example , in bridges or stairs. Their responsibility
has increased as products have become smarter , with the introduction of
microprocessors , sensors , and software. Not only do more and more of their products
rely on software for differentiation , however , software development needs to be
tailored to the product , as well as mechanical and electrical work for the company's
development.[CITATION ibm20 \l 1033 ]

1.5. AUTOMATION

Automation can be defined as a technology that deals with the design of machines
and systems , allows the use of electronic and computer systems to produce the final

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product at the lowest cost , with minimal effort , intervention , and the manufacture of
parts of high precision and tolerance , repeatedly and without defects.

A fully automated production system has led to automatic machine tools such as
material removal machines , industrial robots , and material handling systems ,
automated assembly lines , automated control systems such as computer vision and
automated quality control systems , as well as a computer system for planning ,
collecting data , opinions and making decisions , taking control measures and
information that you want to have on your screen , in a concise and easily digestible
form.

DIGITISATION

The process of transforming Information into a digital representation is known as

digitization. Information is divided into distinct units of data (called bits) that can be
addressed separately in this fashion (usually in multiple-bit groups called byte s). This is
the binary data that can be processed by computers and many other devices with
computational capabilities (such as digital cameras and hearing aids).

Audio and video digitization involves one of several analog -to - digital conversion
procedures , in which a continuously changeable ( analogue ) signal Is converted into a
multi-level (digital) signal without changing its basic content. Sampling is a technique
for measuring the amplitude (signal strength) of an analogue waveform at uniformly
spaced time markers and representing the samples as numerical values for input as
digital data.

It is easier to save , access , and share information when it is digitised. An original

historical document , for example , may only be accessible to those who visit its
physical location ; however , if the document's content is digitised , it can be made
available to anyone in the world. Data that is historically and culturally significant is
increasingly being digitised.

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 1.6. FEETPORT

FeetPort is a cloud-based force network management and location tracking solution

that helps companies manage force networks , as well as digitizing forms that
automatically collect data , and so on. Electronic forms can be generated in different
fields and in different Interface options , including single-line and multi-line , drop-down
lists , radio buttons , checkboxes , and many others , as well as hybrid interfaces to add
NFC tags , QR codes , and barcodes for scanning. GPS tracking provides real-time
information about the location of field forces and allows users to track the distance
travelled , as well as set up geofences so that employees can mark their presence only
once , until the end of the operation. FeetPort also offers the potential for task
management , collections , order management , division of labour , report , and so on.

key benefits of using Feetport

Field teams will be able to mark their presence using mobile devices , using geofence
zones, time and date stamps , and selfies.

Paper forms that can be converted to digital format , and with support for single-line ,
text , drop-down lists , checkboxes , select buttons , and number interfaces , as well as
hybrid interfaces that allow you to scan NFC tags , QR codes , and barcodes.

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A list of products and services can be uploaded to the FeetPort , including the SKU ,
photos , graphs , and descriptions , allowing fielder staff to generate orders marked for
products available in the mobile app.

Functions can also be loaded by the administrator manually or in the field , en masse
using an Excel file , or automatically using the API for integration with ERP and CRM
systems.

Push notifications , text messages , and emails can be triggered by several events ,
including new offers , completed questionnaires , reports , applications , and more.

OBJECTIVES

 To analyse the effectiveness of Feet-port software of Competent Groove in

Mohali.

 To study the impact of Feet-port software of Competent Groove on corporate

sector.

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 CHAPTER – 2 REVIEW OF LITERATURE

Reliability is the quality of work with the end user in connection with the use of the
system. Software reliability modelling has become very important due to the growing
demand for high-quality software. The article presents a new model of software
reliability growth (SRGM) , which corresponds to the structure of the logistics growth
model. As the test progresses , the team's abilities will improve , which will lead to an
increase in the speed of fault detection. We must take this factor and use the time
dependence of the error detection function and provide it in the generalized Goel
model. The model is used for three different types of software failure data sets. Four
different performance indicators were used to analyse the model : MSE (Root-mean-
square Error) , Variance , PR (Risk of Predictive ratio) , and R2. [CITATION mda21 \l 1033 ]

Field Force Automation (FFA) is a general term used to describe mobile applications
used for real-time management , procurement , planning , monitoring , and reporting in
the field. It is the result of in-depth interviews with people working in the construction
industry and construction , facility management , information technology , and is
presented in order to answer the following questions. (1) Where can the FFA system
be used in the construction industry? (2) What are the implications of FFA-based
economic systems? (3) How should FFA systems be implemented that can be
implemented in a particular activity? According to research results and the estimated
rate of return , FFA , can be a significant increase in productivity in several
construction-related activities carried out through real-time planning , support and
division of labour , as well as follow-up activities , provided that technical solutions are
adapted to the end user. Benefits include shorter lead times , more efficient use of
local resources , and improved quality of work.[ CITATION God04 \l 1033 ]

So according to a number of researches conducted in the past most of them has

concluded that a field force software which helps in automation and digitisation
within the company can help the company give much better results in sales of their
product and utilise their force optimally. It helps everyone in the time of pressure by
providing real time updates of everything that too with just a tap of fingers.

13
Since the early to mid-1980‘s (e.g. Klompmaker, 1980-81; Collins, 1984; Wedell &
Hempeck, 1987a, 1987b) there was small quantity of studies on the subject of SFA. Our
evaluation indicates that the studies output may be clustered into subsets which have tried to
reply simply 4 studies questions, as follows. 1. Why do corporations undertake SFA? 2.
What are the organizational affects of SFA? 3. What bills for the fulfillment or failure of SFA
projects? 4. What bills for variance in salesclerk adoption of SFA? Given the conflicting
reviews at the fulfillment fees of SFA implementations, it appears anomalous that so little
instructional studies has been conducted. Siebel and Malone (1996), for example, document
that monetary returns from SFA are ‘immediate’, and that the commercial enterprise case for
its implementation is ‘compelling’. Moriarty and Swartz (1989) declare that a few SFA
implementations have accomplished go back on funding in extra of 100%. However, a
number[ CITATION Fra06 \l 1033 ]

The cause is to discover the inherent complexity of Kurt Lewin's pressure area principle via
implemented evaluation of organizational case examples and associated methods. The
technique applies more than a few gear from the consultancy studies domain, which includes
pressure area evaluation of complicated organizational scenarios, and applies bricolage and
corroboration to rising discoveries from semi-dependent interviews, creator experience,
crucial mirrored image and literature survey. Findings are that linear illustration of inner and
outside forces in organizational packages of area principle does now no longer completely
give an explanation for the anomaly of inverse vectors withinside the forces of alternate. The
pressure area isn't an impermeable thing; instead, it morphs. Examples of the inverse precept
and its consequences are precise and prolonged on this evaluation. The implications of the
studies are that pressure area evaluation and associated alternate tactics promoted in
organizational alternate literature run the chance of lacking key complexities. The inclusion
of the inverse precept can offer enhanced, holistic know-how of the winning forces for
alternate. The augmentation of the early paintings of Kurt Lewin, and extension of preceding
analyses of his legacy withinside the Journal of Change Management and elsewhere, offer, on
this article, alternate evaluation insights that align nicely with modern organizational
environments.[ CITATION Don14 \l 1033 ]

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In this study, we do now no longer use the phrases fieldwork, or fieldworker, on this sense. In
this study, we rather use the phrases fieldwork, area pressure paintings, and area operations
interchangeably as a extensive time period that includes many sorts of people and industries
performing their paintings away from their offices and shops (cf. also [32]). Fieldworkers, or
the sector pressure, have a extensive variety of competencies and paintings objectives. Field
forces include such diverse populations as doctors, nurses, reporters, journalists, salespeople,
maintenance and repair people, area carrier personnel (from cleaning to towing), production
people, movers, inspectors, spotters, assessors, investigators, the police, the fireguard, the
military, the coast guard, and emergency/catastrophe responders [1]. In area operations,
stationary, semi-mobile and fully mobile actors can be distinguished: [27]. Fieldwork and
obligations performed in the area can be distinguished as falling into dynamic and static
categories [29], which lead to broadly differing wishes of the area forces in phrases of the
data concerned and required to carry out the paintings or mission at hand [28]. We found no
complete academic account, wherein the extensive sort of area operations and area forces has
ever been systematically studied (we had been now no longer capable of fill this hole with
this study; however, we have been attempting a first step). Little is recognized approximately
the specifics of labor and obligations withinside the area [4, 38, 9], and the way selections are
made in that context. It has remained unknown, which data needs to be available in the area
decision-making process. In summary, the characteristics as well as the similarities and
differences between those diverse area people and those diverse area operations continue to
be unclear[ CITATION Gwe08 \l 1033 ]

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CHAPTER – 3 RESEARCH METHODOLOGY

3.1. INTODUCTION
Research methodology can be defined as the scientific and systematic search for
relevant information and facts about a given subject.

In fact , this is the art of scientific information. Speaking conversational research

means searching for knowledge.

You can do research in this area , in most professions , with more than one set of
skills , it's a way of thinking and looking more critically at different aspects of your
job.

If you say that you conduct research to find answers to a question , you mean that the
process will be implemented within a set of design strategies , procedures , methods ,
and techniques. The main agenda of the study is to know that how effective Feetport
software is and how optimally it manages the sales force of a company.

3.2 . RELEVENCE
The research data is relevant to the title of the research which is to study the
effectiveness of Feetport software which is also known as field force automation
software allowing administrators of a company to utilise there sales force on field
optimally.

3.3 . RESEARCH PROBLEM

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Every research has its own set of problems to solve. In this research I have studied ,
analysed and evaluated the market of a software which makes work convenient and
how effective it is in people’s life.

3.4 . OBJECTIVES OF THE STUDY

 To analyse the effectiveness of Feet-port software of Competent Groove in

Mohali.

 To study the impact of Feet-port software of Competent Groove on corporate

sector.

3.5 . RESEARCH DESIGN

As both primary and secondary data has been used in this study , we can say that the
design of the research is exploratory as well as concise.

3.6 . DATA SOURCES

The primary data source used in the study is questionnaire . as questionnaire is the
most time efficient method for collecting primary data. Secondary data is collected
through internet sites and through online surfing . The questionnaire is designed to be

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simple , non – offending and small so that maximum respondents can give their
contribution and fill it .

3.7 . LIMITATIONS
1. Respondents may not had full knowledge about the app

2. Content and information given relies on primary and secondary sources.

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Chapter - 4 ANALYSIS AND INTERPRETATION.

Ques 1 : Age group ?

Interpretation :

According to the above analysis most of the people are from age group 16-24. Only
8% of respondents are from age group 25-40.

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Ques 2 : Education ?

Interpretation :

80% of the people who responded to the survey are currently graduation students .
while only 12% of the respondents are in school and 8% from post-graduation .

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Ques 3 : Do you prefer using software for ease and convenience ?

Interpretation :

According to the above answers most of the people prefers to use software for ease
and convenience while 16% of them doesn’t .

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 Ques 4 : Do you have a family business ?

Interpretation :

 64% of the respondents have a family business.

 36% of the respondents does not belong to a business background.

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Ques 5 : If yes , then would you like to buy a software which helps you utilise
your employees optimally ?

Interpretation :

 44% of the respondents would like to buy a software for optimality.

 36% of the respondents are not sure if they would buy one or not.
 20% of the respondent will not buy a software for optimality.

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 Ques 6 : What features would you like to add in a software like that ?

 Respondent one gives a suggestion to add a feature of one tap

calculation which may increase its optimality.

 Another respondent suggests to add a feature which gives an alert for

the deadlines of the tasks provided which may also improve its
optimality.

Ques 7 : How would you rate feetport's website in terms of user interface ?

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Interpretation :

According to the above chart on a scale of 1-10 20% people gave feetport 10 for its
user interface. Another 20% people gave 7 . further 16% people gave 8 and 4 for the
same. 12% people gave 6 and 8% people gave 9. In the end 4% people gave 1 and 4
to its user interface.

Ques 8 : Would you recommend feetport to a friend or other business owners?

Interpretation :

 44% of the respondents would recommend it to other business.

 40% of the respondents would may or may not recommend it to others.
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  16% of the respondents would not recommend it to others.

Ques 9 : According to you what is the best feature provided by feetport ?

Interpretation :

 40% of the respondents says assigning tasks is the best feature of Feetport.
 28% of the respondents says attendance marking is the best feature provided.
 24% of the respondents says live updates feature is the best.
 Only 8% of the respondents says location tracking feature of feetport is best.

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 Ques 10 : How would you rate location tracking feature's accuracy?

Interpretation :

According to the above chart

 7 out of 25 would rate location tracking feature’s accuracy 7 on a scale of 1-
10.
 5 out of 25 would rate it 10.
 5 out of 25 would rate it 9.
 3 out of 25 would rate it 8.
 2 out of 25 would rate it 5.
 2 out of 25 would rate it 3.
 1 out of 25 would rate it 6.

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Ques 11 : Would you be interested in a demo to understand more about
feetport ?

Interpretation :

 36% of the respondents may or may not take the demo for Feetport.
 32% of the respondents would not be interested in the demo.
 32% of the respondents would like to have a demo about the software.

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 CONCLUSION

To windup with the study the end conclusion we get to about Feetport’s market and
its effectiveness is that the software as a market which has the demand for the
product and there are many organisations which need these kind of software to keep
running there operations smoothly and with convenience . According to the above
study and the data analysed above shows the market potential of the software as well
as arrives to a saying that the software is effective in the organisations with the
proper use of the same respective to the industry it is used in. It also has been
successful in providing optimal use of sales force to renowned companies like Jaguar ,
Bsnl , Vodaphone , icici bank , etc. The team at Feetport is also working by the clock
to give there customers best of the experience with it , providing customer satisfaction
in terms of cost , user interface , product quality , etc.

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