LIVING IN THE I.T.

ERA
A period that has a particular quality or character. We are living in an era in which technology is
developing very rapidly.....
UNIT II: CURRENT TRENDS OF ICT
WEEK 3-4
INTRODUCTION/ OVERVIEW

Week 3-4 discusses about the different

current ICT trends that includes:
INTRODUCTION/ OVERVIEW

Week 3-4 discusses about the different Hyper-

Multi-Experience
Automation
current ICT trends that includes:

Human
Democratization Data Policing Machine Learning
Augmentation

Robotic Process Block Chain Voice Search Analytics

 At the end of the lesson, the students will be
able understand and expand their:

LEARNING Knowledge about the different current ICT Trends;

GOALS/ Insights about the ICT Trends that is currently being

OBJECTIVES
developed and pursued in the IT Industry; and,

Describe how different ICT Trends affect our daily lives

and doing business.
MULTI-EXPERIENCE
DEMOCRATIZATION
HUMAN AUGMENTATION
DATA POLICING
MACHINE LEARNING
ROBOTIC PROCESS
BLOCK CHAIN
VOICE SEARCH
ANALYTICS
UNIT II: CURRENT TRENDS OF ICT

▪ Is end-to-end automation accomplished by harnessing the

power of multiple technology.
▪ Refers to the used of advance technologies, like, artificial
intelligence, machine learning, and robotic process automation,
to automate tasks that were once completed by humans.
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Key components of:

▪ Robotic Process Automation (RPA)
▪ Business Process Management (BPM)
▪ Artificial Intelligence (AI) and/or Machine Learning (ML)
▪ Advanced Analytics
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Robotic Process Automatic (RPA)

▪ Leverages technology like software bots to replicate repetitive
human tasks.

▪ Typically works for tasks that are rule-based, have defined inputs
and outputs, are repeatable, and occur often.
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Business Process Management (BPM)

▪ Is one of the most important components of hyper-automation.
▪ It is the foundation on which any successful automation strategy
is built, monitored, and improved.
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Artificial Intelligence (AI)/ Machine Learning (ML)

▪ AI is a method of making computers operate in ways that
simulate human intelligence.

▪ Organizations use AI to carry out specific tasks without being

explicitly programmed to do so.
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Artificial Intelligence (AI)/ Machine Learning (ML)

▪ ML, often used synonymously with AI, is a branch of AI that uses
computer algorithms to allow systems to automatically improve
over time.
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Artificial Intelligence (AI)/ Machine Learning (ML)

▪ Organizations use both supervised and unsupervised
algorithms to identify patterns in data.
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Advanced Analytics
▪ Hyperautomation offers organizations powerful analytical tools
and capabilities.
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Advanced Analytics
▪ This helps organizations to access and analyze data that has
traditionally been inaccessible to gain important organizational
level insights.
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Benefits of:
▪ Flexibility – Since hyperautomation relies on a multitude of
automation technologies, organizations can move past the
limited benefits of a single digital technology. This helps
organizations to achieve scale and flexibility in operations.
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Benefits of:
▪ Improved Employee Productivity – By automating time
consuming tasks, employees are able to get more done with
less resources and serve more valuable roles in organizations.
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Benefits of:
▪ Integration – With hyperautomation, organizations can
integrate digital technologies across their processes and legacy
systems. Stakeholders have better access to data and can
communicate seamlessly throughout the organization.
UNIT II: CURRENT TRENDS OF ICT

Benefits of:
▪ Improved ROI – hyperautomation boosts revenue and reduces
costs. With powerful analytical tools and capabilities,
organizations can optimize the deployment of their resources.
HYPER-AUTOMATION

DEMOCRATIZATION
HUMAN AUGMENTATION
DATA POLICING
MACHINE LEARNING
ROBOTIC PROCESS
BLOCK CHAIN
VOICE SEARCH
ANALYTICS
UNIT II: CURRENT TRENDS OF ICT

▪ Involves developing fluent customer experiences across

websites, apps, and modalities of voice, touch, and text,
irrespective of the channel.
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▪ The business adoption of technologies like AR, VR, MR, voice,

chatbots, wearables, has led to the evolution of
‘Multiexperience’.
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▪ The emergence of multiexperience development would help

businesses go beyond the traditional ways of connecting with
users and develop voice, chat, wearable, and AR experiences in
support of the digital business.
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▪ In a true multiexperience scenario, users would have the exact

same experience with a business, regardless of how they
initiated the interaction.
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Benefits of:
▪ Improved Operational Efficiency – It becomes easier than ever
to streamline business processes with every process being
present in one system. It also enables enterprises to create
efficient, faster, and valuable digital experiences.
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Benefits of:
▪ Minimize the Time to Market Apps – Enabling multiexperience
will help brands significantly improve development time by as
much as 10 times. All credit to reusable code and streamlined
design processes.
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Benefits of:
▪ Enable Controlled Deployment – A single cloud-based
deployment that takes few weeks, can now be sent directly to
cloud-based server providers. Giving better control and fast-
tracked deployment.
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Benefits of:
▪ Remove Security Risk – Enabling multiexperience can help
enterprises get a 360 view of their software landscape with all
the applications feeding to a single platform. Thus, eliminating
all the potential security risks like Shadow IT.
HYPER-AUTOMATION
MULTI-EXPERIENCE

HUMAN AUGMENTATION
DATA POLICING
MACHINE LEARNING
ROBOTIC PROCESS
BLOCK CHAIN
VOICE SEARCH
ANALYTICS
UNIT II: CURRENT TRENDS OF ICT

▪ Democratization of technology means providing people with

easy access to technical or business expertise without extensive
(and costly) training.
▪ Technical and business expertise should be accessible.
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▪ It focuses on four key areas — application development, data

and analytics, design and knowledge — and is often referred to
as “citizen access,” which has led to the rise of citizen data
scientists, citizen programmers and more.
UNIT II: CURRENT TRENDS OF ICT

DEMOCRATIZATION OF DEVELOPMENT
▪ AI PaaS provides access to sophisticated AI tools to leverage
custom-developed applications.
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DEMOCRATIZATION OF DEVELOPMENT
▪ These solutions provide AI-model-building tools, APIs and
associated middleware that enable the building/training,
deployment and consumption of machine learning models
running on prebuilt infrastructure-as-cloud services.
UNIT II: CURRENT TRENDS OF ICT

DEMOCRATIZATION OF DEVELOPMENT
▪ These cover vision, voice, and general data classification and
prediction models of any type.
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DEMOCRATIZATION OF DATA AND ANALYTICS

▪ The tools used to build AI-powered solutions, including AI
infrastructure, AI frameworks and AI platforms, were once
catered to data scientists.
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DEMOCRATIZATION OF DATA AND ANALYTICS

▪ The tools, including AI platforms and AI services, are now
targeting the professional developer community and the citizen
data scientist.
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DEMOCRATIZATION OF DESIGN
▪ “low-code application development platform tools used to build
AI-powered solutions are themselves being empowered with AI-
driven capabilities,” automating the development process of AI
enhanced solutions.
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DEMOCRATIZATION OF KNOWLEDGE
▪ Non-IT professionals are able to access powerful tools and
expert systems, enabling them to make full use of specialized
skills and apply them well beyond their own knowledge and
experience.
HYPER-AUTOMATION
MULTI-EXPERIENCE
DEMOCRATIZATION

DATA POLICING
MACHINE LEARNING
ROBOTIC PROCESS
BLOCK CHAIN
VOICE SEARCH
ANALYTICS
UNIT II: CURRENT TRENDS OF ICT

▪ Is a field of research that aims to enhance human abilities

through medicine or technology.
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▪ This has historically been achieved by consuming chemical

substances that improve a selected ability or by installing
implants which require medical operations. Both of these
methods of augmentation can be invasive.
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▪ Augmented abilities have also been achieved with external

tools, such as eyeglasses, binoculars, microscopes or highly
sensitive microphones.
▪ Augmented reality and multimodal interaction technologies
have enabled non-invasive ways to augment human.
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▪ Wearable technologies may act as mediators for human

augmentation, in the same manner as eyeglasses once
revolutionized human vision.
▪ Human augmentation is the use of technology to enhance a
person’s cognitive and physical experiences.
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▪ Physical augmentation changes an inherent physical capability

by implanting or hosting a technology within or on the body.
For example, the automotive or mining industries use wearables
to improve worker safety. In other industries, such as retail and
travel, wearables are used to increase worker productivity.
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▪ Cognitive augmentation enhances a human’s ability to think and

make better decisions, for example, exploiting information and
applications to enhance learning or new experiences.
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▪ Cognitive augmentation also includes some technology in the

brain augmentation category as they are physical implants that
deal with cognitive reasoning.
HYPER-AUTOMATION
MULTI-EXPERIENCE
DEMOCRATIZATION
HUMAN AUGMENTATION

MACHINE LEARNING
ROBOTIC PROCESS
BLOCK CHAIN
VOICE SEARCH
ANALYTICS
UNIT II: CURRENT TRENDS OF ICT

▪ The Rise of Big Data Policing introduces the cutting-edge

technology that is changing how the police do their jobs and
shows why it is more important than ever that citizens
understand the far-reaching consequences of big data
surveillance as a law enforcement tool.
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▪ Using data to determine community "hot spots," where both

criminal activity and traffic incidents occur, police are deploying
high-visibility traffic enforcement officers to targeted areas.
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▪ Data driven technologies serve a similar function by collecting

crime and other data, analyzing this data to determine crime
trends, and using knowledge of these trends to make
predictions about future crimes.
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Risks of:
▪ Data Quality – The effectiveness of predictive software relies on
the quality of input data. If input data is inaccurate, incomplete,
or skewed, this will significantly affect the quality of predictive
outputs made by predictive software.
UNIT II: CURRENT TRENDS OF ICT

Risks of:
▪ Discriminatory Capacities – the use of predictive software can
result in discriminatory outcomes. Evidence suggests that some
police activity may disproportionately target members of
marginalized groups and impoverished neighborhoods.
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Risks of:
▪ Privacy Harms – The use of data driven technologies requires
the collection of large quantities of data raising questions about
the police’s contributions to mass surveillance. Such surveillance
poses significant risks, include violations of privacy rights.
HYPER-AUTOMATION
MULTI-EXPERIENCE
DEMOCRATIZATION
HUMAN AUGMENTATION
DATA POLICING

ROBOTIC PROCESS
BLOCK CHAIN
VOICE SEARCH
ANALYTICS
UNIT II: CURRENT TRENDS OF ICT

▪ Machine Learning is a specific subset of AI that trains a machine

how to learn.
▪ Is the science of getting computers to act without being
explicitly programmed.
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Methods of:
▪ Supervised Learning
✓ Algorithms are trained using labeled examples, such as an input
where the desired output is known.
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Methods of:
▪ Supervised Learning
✓ Supervised learning is commonly used in applications where
historical data predicts likely future events.
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Methods of:
▪ Unsupervised Learning
✓ Is used against data that has no historical labels.

✓ The system is not told the "right answer."

✓ The algorithm must figure out what is being shown.

UNIT II: CURRENT TRENDS OF ICT

Methods of:
▪ Unsupervised Learning
✓ The goal is to explore the data and find some structure within.
Unsupervised learning works well on transactional data.
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Methods of:
▪ Semi-supervised Learning
✓ Fall somewhere in between supervised and unsupervised
learning, since they use both labeled and unlabeled data for
training – typically a small amount of labeled data and a large
amount of unlabeled data.
UNIT II: CURRENT TRENDS OF ICT

Methods of:
▪ Semi-supervised Learning
✓ The systems that use this method are able to considerably improve
learning accuracy.
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Methods of:
▪ Reinforcement Learning
✓ The algorithm discovers through trial and error which actions yield the
greatest rewards.
✓ This method allows machines and software agents to automatically
determine the ideal behavior within a specific context in order to
maximize its performance.
HYPER-AUTOMATION
MULTI-EXPERIENCE
DEMOCRATIZATION
HUMAN AUGMENTATION
DATA POLICING
MACHINE LEARNING

BLOCK CHAIN
VOICE SEARCH
ANALYTICS
UNIT II: CURRENT TRENDS OF ICT

▪ Robotic process automation (RPA) is the use of software with

artificial intelligence (AI) and machine learning capabilities to
handle high-volume, repeatable tasks that previously required
humans to perform. These tasks can include queries,
calculations and maintenance of records and transactions.
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▪ Is an application of technology, governed by business logic and

structured inputs, aimed at automating business processes.
▪ RPA automates everyday processes that once required human
action – often a great deal of it performed in rote, time-
consuming fashion.
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Benefits of:
▪ Enabling better customer service;
▪ Ensuring business operations and processes comply with
regulations and standards;
▪ Allowing processes to be completed much more rapidly;
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Benefits of:
▪ Providing improved efficiency by digitizing and auditing process
data;

▪ Creating cost savings for manual and repetitive tasks; and,

▪ Enabling employees to be more productive.
HYPER-AUTOMATION
MULTI-EXPERIENCE
DEMOCRATIZATION
HUMAN AUGMENTATION
DATA POLICING
MACHINE LEARNING
ROBOTIC PROCESS

VOICE SEARCH
ANALYTICS
UNIT II: CURRENT TRENDS OF ICT

▪ In the simplest of terms, blockchain can be described as data

you can only add to, not take away from or change. Hence the
term “chain” because you’re making a chain of data.
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▪ Blockchain is a shared, immutable ledger that facilitates the

process of recording transactions and tracking assets in a
business network.
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▪ Although most people think of blockchain technology in relation

to cryptocurrencies such as Bitcoin, blockchain offers security
that is useful in many other ways.
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▪ Bitcoin and blockchain are not the same. Blockchain provides

the means to record and store Bitcoin transactions, but
blockchain has many uses beyond Bitcoin.
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Key Characteristics of:

▪ Consensus – For a transaction to be valid, all participants must
agree on its validity.

▪ Provenance – Participants know where the asset came from and

how its ownership has changed over time.
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Key Characteristics of:

▪ Immutability – No participant can tamper with a transaction
after it has been recorded to the ledger. If a transaction is in
error, a new transaction must be used to reverse the error, and
both transactions are then visible.
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Key Characteristics of:

▪ Finality – A single, shared ledger provides one place to go to
determine the ownership of an asset or the completion of a
transaction.
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Key Business Benefits of:

▪ Time Savings – Transaction times for complex, multi-party
interactions are slashed from days to minutes. Transaction
settlement is faster because it doesn’t require verification by a
central authority.
UNIT II: CURRENT TRENDS OF ICT

Key Business Benefits of:

▪ Cost Savings – A blockchain network reduces expenses in a few
ways:
1. Less oversight is needed because the network is self- policed by
network participants, all of whom are known on the network.
UNIT II: CURRENT TRENDS OF ICT

Key Business Benefits of:

▪ Cost Savings – A blockchain network reduces expenses in a few
ways:
2. Intermediaries are reduced because participants can exchange items of
value directly.
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Key Business Benefits of:

▪ Cost Savings – A blockchain network reduces expenses in a few
ways:
3. Duplication of effort is eliminated because all participants have access
to the shared ledger.
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Key Business Benefits of:

▪ Tighter Security
✓ Blockchain’s security features protect against tampering, fraud, and
cybercrime.
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Key Business Benefits of:

▪ Tighter Security
✓ If a network is permissioned, it enables the creation of a members-only
network with proof that members are who they say they are and that
goods or assets traded are exactly as represented.
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Key Benefits of (for Permissioned Networks):

▪ Enhanced Privacy
✓ Through the use of IDs and permissions, users can specify which
transaction details they want other participants to be permitted to view.
✓ Permissions can be expanded for special users such as auditors who
may need access to more transaction detail.
UNIT II: CURRENT TRENDS OF ICT

Key Benefits of (for Permissioned Networks):

▪ Improved Auditability
✓ Having a shared ledger that serves as a single source of truth improves
the ability to monitor and audit transactions.
UNIT II: CURRENT TRENDS OF ICT

Key Benefits of (for Permissioned Networks):

▪ Increased Operational Efficiency
✓ Pure digitization of assets streamlines transfer of ownership.

✓ Transactions can be conducted at a speed more in line with the pace of

doing business.
HYPER-AUTOMATION
MULTI-EXPERIENCE
DEMOCRATIZATION
HUMAN AUGMENTATION
DATA POLICING
MACHINE LEARNING
ROBOTIC PROCESS
BLOCK CHAIN

ANALYTICS
UNIT II: CURRENT TRENDS OF ICT

▪ 71% of people prefer searching through voice than searching by

keyboard.
▪ Voice search is where someone uses their voice to interact with
a search engine rather than searching by text.
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▪ Voice search is known as “Speech Recognition” technology that

utilizes voice command to accomplish an online search by
saying terms verbally as an alternative of typing them into a
search bar.
UNIT II: CURRENT TRENDS OF ICT

▪ Voice Search is just a system of question-answering or even

often referred to as a Personal Digital Assistant.
UNIT II: CURRENT TRENDS OF ICT

Affects Search Engine Optimization (SEO):

▪ Length of Queries
✓ The number of queries that are spoken differs completely from text-
based ones.
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Affects Search Engine Optimization (SEO):

▪ Length of Queries
✓ The text-based searches are approximately based on two to three-
word lengths. While voice-activated commands can sometimes be
longer than ten words.
UNIT II: CURRENT TRENDS OF ICT

Affects Search Engine Optimization (SEO):

▪ Question-Based Searches
✓ Most of the voice search queries are in the form of a question. For
instance, a search that would usually be typed as “voice search and
SEO”, while in voice-activated command, it might sound like this “how
will search impact SEO?”
UNIT II: CURRENT TRENDS OF ICT

Affects Search Engine Optimization (SEO):

▪ Queries with Clear Intent
✓ As voice search queries frequently come in the form of a question, they
disclose the level of purpose the user has. If you are a marketer, it’s
essential to recognize these high-value queries and optimize relevant
content accordingly.
HYPER-AUTOMATION
MULTI-EXPERIENCE
DEMOCRATIZATION
HUMAN AUGMENTATION
DATA POLICING
MACHINE LEARNING
ROBOTIC PROCESS
BLOCK CHAIN
VOICE SEARCH
UNIT II: CURRENT TRENDS OF ICT

▪ Analytics has emerged as a catch-all term for a variety of

different business intelligence (BI)- and application-related
initiatives.
▪ It is the process of analyzing information from a particular
domain, such as website analytics.
UNIT II: CURRENT TRENDS OF ICT

▪ It is applying the breadth of BI capabilities to a specific content

area (for example, sales, service, supply chain).
▪ Refers to the process of examining datasets to draw conclusions
about the information they contain.
UNIT II: CURRENT TRENDS OF ICT

▪ Data analytic techniques enable you to take raw data and

uncover patterns to extract valuable insights from it.
UNIT II: CURRENT TRENDS OF ICT

Different steps in data analysis:

▪ The first step is to determine the data requirements or how the
data is grouped. Data may be separated by age, demographic,
income, or gender. Data values may be numerical or be divided
by category.
UNIT II: CURRENT TRENDS OF ICT

Different steps in data analysis:

▪ The second step in data analytics is the process of collecting it.
This can be done through a variety of sources such as
computers, online sources, cameras, environmental sources, or
through personnel.
UNIT II: CURRENT TRENDS OF ICT

Different steps in data analysis:

▪ Once the data is collected, it must be organized so it can be
analyzed. Organization may take place on a spreadsheet or
other form of software that can take statistical data.
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Different steps in data analysis:

▪ The data is then cleaned up before analysis. This means it is
scrubbed and checked to ensure there is no duplication or error,
and that it is not incomplete. This step helps correct any errors
before it goes on to a data analyst to be analyzed.
UNIT II: CURRENT TRENDS OF ICT

Types of Data Analytics:

▪ Descriptive Analytics – describes what has happened over a
given period of time. Have the number of views gone up? Are
sales stronger this month than last?
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Types of Data Analytics:

▪ Diagnostic Analytics – focuses more on why something
happened. This involves more diverse data inputs and a bit of
hypothesizing. Did the weather affect beer sales? Did that latest
marketing campaign impact sales?
UNIT II: CURRENT TRENDS OF ICT

Types of Data Analytics:

▪ Predictive Analytics – moves to what is likely going to happen in
the near term. What happened to sales the last time we had a
hot summer? How many weather models predict a hot summer
this year?
UNIT II: CURRENT TRENDS OF ICT

Types of Data Analytics:

▪ Prescriptive Analytics – suggests a course of action. If the
likelihood of a hot summer is measured as an average of these
five weather models is above 58%, we should add an evening
shift to the brewery and rent an additional tank to increase
output.
LEARNING EXERCISES OR OTHER LEARNING ACTIVITIES

Group the class in (3-4) small groups and, create a 3-5 minutes video
presentation showing different current technological advances for each
discussed topics (choose any two topics).

Scoring Criteria %
Content 30
Organization of Concept 25
Creativeness 25
Overall Impact 20
Total % 100
ASSIGNMENT

Choose (2) topics from the previously discussed topics and research
further on how each could influence our everyday lives.
▪ Each write-up is equivalent to 50 points for a total of 100 points.

Scoring Criteria %
Content 30
Organization of Concept 25
Neatness 25
Completeness 20
Total % 100
SOURCES

HYPERAUTOMATION
▪ https://www.appian.com/hyperautomation/
▪ https://www.automationanywhere.com/rpa/hyperautomation
▪ https://www.processmaker.com/blog/what-is-hyper-automation/
MULTIEXPERIENCE
▪ https://www.grazitti.com/blog/multiexperience-be-ready-for-the-future-way-of-doing-business/
▪ https://www.akumina.com/resources/blogs/what-is-multiexperience-and-what-does-it-mean-for-employee-experience/
▪ https://www.pgs-soft.com/blog/what-is-multiexperience-why-does-it-matter/
DEMOCRATIZATION
▪ https://stefanini.com/en/trends/news/gartner-top-10-strategic-tech-trends-in-2020-democratization
▪ https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/
HUMAN AUGMENTATION
▪ https://www.sciencedirect.com/science/article/abs/pii/S1071581919300576
▪ https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-technology-trends-for-2020/
SOURCES

DATA POLICING
▪ https://www.governing.com/archive/Data-driven-Policing.html
▪ https://nyupress.org/9781479892822/the-rise-of-big-data-policing/
▪ https://www.hrbdt.ac.uk/data-driven-policing-highlighting-some-risks-associated-with-predicting-crime/
▪ https://www.jstor.org/stable/j.ctt1pwtb27
MACHINE LEARNING
▪ https://www.sas.com/en_us/insights/analytics/machine-learning.html
▪ https://www.ibm.com/cloud/learn/machine-learning
▪ https://www.expert.ai/blog/machine-learning-definition/
ROBOTIC PROCESS
▪ https://www.cio.com/article/3236451/what-is-rpa-robotic-process-automation-explained.html
▪ https://searchcio.techtarget.com/definition/RPA
▪ https://enterprisersproject.com/article/2019/5/rpa-robotic-process-automation-how-explain
SOURCES

BLOCKCHAIN
▪ https://www.ibm.com/my-en/blockchain/what-is-blockchain
▪ Blockchain For Dummies, 3 rd IBM Limited Ed., Manav Gupta
VOICE SEARCH
▪ https://www.oberlo.com.ph/blog/voice-search-statistics
▪ https://ahrefs.com/blog/voice-search/
▪ https://www.business2community.com/seo/voice-search-and-its-impact-on-modern-day-seo-02288302
ANALYTICS
▪ https://www.lotame.com/what-is-data-analytics/
▪ https://www.gartner.com/en/information-technology/glossary/analytics
▪ https://www.investopedia.com/terms/d/data-analytics.asp