Request for proposal for Supply, Installation, Testing, Commissioning and

Maintenance of VMware products for the Data Centre and Disaster

Recovery Centre located in Chennai and Bangalore
I. About Repco Home Finance Ltd (RHFL)
RHFL is a professionally managed housing finance company head quartered in Chennai, Tamil Nadu. The
company was incorporated in April 2000 to tap the growth potential in the housing finance market. We had
been registered with National Housing Bank. As of now, RHFL is operating through 144 branches and 26 satellite
centres in Tamil Nadu, Andhra Pradesh, Telengana, Jharkhand, Kerala, Karnataka, Maharashtra, Madhya
Pradesh, Gujarat, Odisha, West Bengal and Puducherry. All these branches and Satellite Centres are connected
with Corporate Office through a Core Banking Platform.

II. REQUIREMENT DETAILS

RHFL requires, Solution to consolidate the physical servers by virtualization, using VMware products for our Data
Centre (2*X3850 X6) and Data Recovery Centre (2*X3650 M5).

Towards the above, RHFL proposes to invite proposals from eligible vendors to undertake supply, installation,
testing, commissioning and maintenance of VMware products for its Data Centre in Chennai and its Disaster
Recovery Centre in Bangalore.

The description and Specification of VMware Software Licenses are listed below:

Table A:
Sl.No Location Product No. Of Licenses
1 VMware vCloud Suite Standard 8 CPUs
2 DC VMware vSAN Standard 8 CPUs
3 vCenter Standard 1
4 VMware vSphereEnt. Plus 4 CPUs
DRC
5 VMware vSAN Standard 4 CPUs

Proposed solution should address our following requirements

1. On Platform Specific
SI No Requirement Details Compliance
(Yes / No)
1) Provide a purpose-built hypervisor with minimal footprint that installs
directly on the bare metal x86 server hardware with no dependence on a
general purpose OS for greater reliability and security.
2) Provide a highly-available administrative console for management of the
virtual data centre platform to conduct activities such as
onboarding/managing/updating hosts, virtual machines, storage and
networks.
3) Provide the ability to create new virtual machines from scratch or based
on templates (created from fully configured virtual machines)
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4) Provide the ability to boot from iSCSI, FCoE, Fibre Channel SAN , locally
attached USB storage and network PXE boot.
5) Provide support for heterogeneous guest operating systems such as
Windows (Desktop & Server OS) and Linux (at least Red Hat, SUSE, Ubuntu
and CentOS) and Solaris x86.
6) Provide the ability to rapidly on-board new hosts by automatically
deploying reference configurations including networking settings.
7) Intelligently place and balance virtual machines on appropriate available
storage tier based on SLA, performance and availability requirements.
8) Provide a built-in convertor to migrate physical Windows and Linux
workloads to virtual workloads.
9) Provide automated live migrations for initial placement and balancing of
available resources with rules to define affinity and/or anti-affinity for
workloads (eg. 2 VMs providing availability for each other should always
be placed on different hosts).
10) Enable consolidation of VMs on fewer hosts and automatically power
down unused capacity to reduce power/cooling requirements. It should
also leverage deep process power state of the CPU at the host level to
further optimize power & cooling requirements.
11) Provide the ability to hot-add cpu and memory and hot-plug disks and
NICs (provided the same is supported by the guest operating system).
12) A framework to deliver proven 3rd party endpoint security solutions to
eliminate agent footprint from virtual workloads and offload scanning
functions to a security appliance thus reducing impact of security scans on
performance.
13) Built-in replication capability which will enable efficient array-agnostic
replication of virtual machine data over the LAN or WAN. This replication
should simplify management enabling replication at the virtual machine
level and enabling RPOs as low as 5 minutes.
14) Provide configurations at VM level that can be tuned to help reduce
latency. When the Latency sensitivity is set to high the hypervisor will try
to reduce latency in the virtual machine by reserving memory, dedicating
CPU cores and disabling network features that are prone to high latency.
15) Provide the ability to expand virtual disks (boot and non-boot disks)
without downtime and provide options for locating new virtual disks for
existing workloads on different tiers of storage for both Windows and
Linux workloads.
16) Provide I/O prioritization for virtual workloads to ensure that business
critical VMs are not affected due to congestion by other VMs on the same
host.
17) Provide a highly-available platform with built-in clustering capability
leveraging both network & storage communication for cluster heartbeats.
Failure of the management network shall not result in downtime for the
workloads.
18) Provide zero downtime hosts patching with maintenance mode to move
running workloads to other hosts on the platform with a consistent audit
trail of the patching process.

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 19) Provide continuous availability for critical application workloads in the
event of server failures by creating a live shadow instance of a virtual
machine that is always up-to-date with the primary virtual machine thus
enabling fault tolerance with zero downtime.
20) Provide a centralized interface from which virtual machine access
switching for the entire data centre can be configured, monitored and
administered.
21) Lend itself to network monitoring by supporting standards such as RSPAN
and ERSPAN protocols (for remote network analysis), IPFIX Netflow
version 10 (for flow analysis) and SNMPv3 (for network management).
22) Provide remote port-mirroring capabilities (eg. Mirror traffic from one
virtual port to another across physical hosts and networks).
23) Support configurations of 802.1q VLANs which are compatible with
standard VLAN implementations from other vendors.
24) Support an option to securely boot workloads using the UEFI (Unified
Extensible Firmware Interface) when available in hardware to ensure that
only signed drivers & OS loaders are loaded while booting.
25) Support AES-128 and AES-256 encryption (in conjunction with any KMIP
1.1 compliant KMS server) of the workloads when at rest on storage
without modifying the Guest OS.

2. On Storage Specific

SI No Scope of Work Compliance

(Yes / No)
1) Provide software based enterprise class storage services on our existing
x86 hardware.
2) Have in-built software defined storage capability integrated within the
hypervisor kernel itself and should work without the need for any
specialized dedicated controller virtual appliance.
3) Allow common management across storage tiers and dynamic SLA
automation via policy-driven control plane. Policies can be applied on a
per-VM level and adjusted on the fly. No LUNs or RAID configurations
should be required.
4) The software defined storage solution should support the capability of
increasing the storage capacity by simply adding another hard drive in the
physical node instead of adding another physical server in the cluster.
Cluster scalability up to 64 Nodes.
5) Provide a single unified management console for the management of the
entire environment including virtualized environment as well as software
defined storage environment to simplify the manageability of the entire
solution.
6) The software defined storage solution should be able to work without the
need for Data Locality
7) The solution should be able to accelerate read/write disk I/O traffic with
built-in caching on server-side flash devices to optimally minimize the
storage latency.

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 8) Provide distributed RAID and cache mirroring for intelligent placement of
VM objects across disks, hosts and server racks for enhanced application
availability. Zero data loss with zero downtime in case of disk, host,
network or rack failure.
9) Provide highly efficient VM-centric snapshots and clones with support for
up to 32 snapshots/ clones per VM and 1k snapshots/clones per cluster,
leveraging the unique Software defined storage file system.
10) Provide end-to-end software checksum of data enables automatic
detection and resolution of silent disk errors and ensures data integrity.
11) Support to create an all-flash architecture delivering consistent,
predictable performance with up to 100K IOPS/Host and sub-millisecond
response times.
12) Provide ability to expand to new, non-virtualized/ physical workloads with
iSCSI access.
13) Limit IOPS consumption per VM to better manage performance SLAs for
different workloads.
14) OEM should directly design and implement the solution with best
practices.

3. On Management Software Specific

SI No Scope of Work Compliance

(Yes / No)
1) Virtualization management software console should provide a single view
of all virtual machines, allow monitoring of system availability and
performance and automated notifications with email alerts.
2) The virtualization management software should provide the core
administration interface as a single Web based interface. This interface
should be flexible and robust and should simplify the hypervisor control
through shortcut navigation, custom tagging, enhanced scalability, and the
ability to manage from anywhere with Internet Explorer or Firefox-enabled
devices.
3) The management software should provide means to perform quick, as-
needed deployment of additional hypervisor hosts. This automatic
deployment should be able to push out update images, eliminating
patching and the need to schedule patch windows.
4) The virtualization should have capability to simplify host deployment and
compliance by creating virtual machines from configuration templates.
5) Power, storage related and OS cluster related information has to initiate
from the relevant sources and can be integrated through RESTful APIs.
6) Virtualization management software console should provide reports for
performance and utilization of Virtual Machines. It shall co-exist and
integrate with leading systems management vendors.
7) Virtualization management software console should provide capability to
monitor and analyse virtual machines, and server utilization and
availability with detailed performance graphs.
8) Virtualization management software console should allow to Move a

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 powered off virtual machine from one physical server to another by
dragging and dropping the virtual machine icon and allow cloning of both
powered on and powered off virtual machines.
9) Virtualization management software console should maintain a record of
significant configuration changes and the administrator who initiated
them.
10) Virtualization management software console should provide the
Manageability of the complete inventory of virtual machines, and physical
servers with greater visibility into object relationships.
11) Virtualization management software should provide a global search
function to access the entire inventory of multiple instances of
virtualization management server, including virtual machines, hosts, data
stores and networks, anywhere from within Virtualization management
server.
12) Virtualization management software should support user role and
permission assignment (RBAC).
13) Virtualization management software should allow you to deploy and
export virtual machines, virtual appliances in Open Virtual Machine
Format (OVF).
14) Virtualization management software should allow reliable and non-
disruptive migrations for Physical/ Virtual machines running Windows and
Linux operating systems to virtual environment.
15) Virtualization management software should include provision for
automated host patch management with no VM downtime.
16) The management solution for hypervisor should provide Single-Sign-On
capability which should dramatically simplify administration by allowing
users to log in once to access all instances or layers of management
without the need for further authentication.
17) The management solution for hypervisor should provide Single-Sign-On
capability which should dramatically simplify administration by allowing
users to log in once to access all instances or layers of management
without the need for further authentication.
18) The management solution should provide predictive analytics capabilities
to understand baselines and model capacity and demand for accurate
forecasting of infrastructure requirements.
19) The management solution should provide alerts with symptoms and
recommended actions for known problems with the ability add custom
alerts (with symptoms and recommended actions).
20) The management solution should have out of the box reporting features
for current capacity usage, potential optimizations, physical resource
availability, and available headroom for expansion and system compliance
to security/operational guidelines.
21) The management solution should have drag and drop capabilities to create
customized reporting dashboards with "zero programming" effort.
22) The management solution should give explanations and recommended
solutions to performance, capacity and configuration problems. It should
be possible to associate workflows with alerts to automatically initiate

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 corrective measures at critical thresholds.
23) The management solution should be able to collect and analyze all types
of machine-generated log data, for example, application logs, network
traces, configuration files, messages, performance data and system state
dumps.
24) The management solution should allow connecting to data-centre
ecosystem components e.g., operating systems, applications, storage
arrays, firewalls, network devices, etc., providing a single location to
collect, store, and analyze logs at scale.

III. WARRANTY/SUPPORT

The quotation should include a minimum 5 years direct OEM 24x7x365 days support with unlimited
incident support and 30mins or less response time including the unlimited upgrades and updates.
Vendor/partner should also produce support documents for the support offered by VMware.

IV. SCOPE OF WORK

• Supply, Installation, Testing, Commissioning and Maintenance of Virtualization in both Data

Centre and Disaster Recovery Centre.
• The above should be done by VMware certified technician/engineer.
• Moving of Existing Physical Severs to Virtual Environment
• Creation of new Virtual machines and installation of the following
Windows server OS with latest SP
MS SQL Server with latest SP and configure it as per industry best practice
• Providing training to the designated technical staff members identified by RHFL
• Submitting documentation of all technical configurations done by the installation team
• Verify and ensure that the installed Virtualization software should comply as per requirement
specification in the RFP.
• Project Management

V. PARTICIPATION METHODOLOGY:

o Either the vendor/partner/distributor/System Integrator on behalf of the OEM or OEM itself can
submit proposals, but both cannot submit simultaneously for the same item/product.

o Interested Vendors are advised to go through the entire document before submission of their
proposals to avoid any chance of elimination. The eligible vendors desirous of taking up the project
are invited to submit their technical and commercial proposal in response to this RFP. The criteria
and the actual process of evaluation of the responses to this RFP and subsequent selection of the
successful vendor will be entirely at RHFL’s discretion. This RFP seeks proposal from vendors who
have the necessary experience, capability and expertise to provide RHFL the proposed solution
adhering to RHFL’s requirements outlined in this RFP.
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VI. PRE-QUALIFICATION CRITERIA

1. Partnership Firm/ Public or Private limited Company / Government Institutions / Public Sector /
Private Companies, those have completed three years of business after the date of incorporation
of business.
2. Minimum turnover of Rs. 5 Crores each in the last 3 financial years (2015-16, 2016-17 & 2017-18)
3. The vendor should have positive net worth and should be a profit-making in all the last three years
(2015-16, 2016-17 & 2017-18).
4. Applicant must be an Authorized dealer/ Partner with good credentials. Vendor/partner should
also produce support documents for the support offered by VMware.
5. They must have installed VMware products to Govt Institutions / Public sector Banks / private
sector Banks / large corporate across the country. A Satisfactory project completion letter from
customer has to be provided. The applicants must have their Corporate Office / branch office in
Chennai.
6. The participating vendors should submit a declaration that they have not been blacklisted by any
organization elsewhere within a period of FIVE years ie 01-04-2014 to 31-03-2019 and on the date
of submission of the technical/commercial proposals. Any vendor who has been blacklisted and
has appealed against the blacklisting and is awaiting a final verdict will be considered ineligible to
participate in this process.
7. The participating vendors must have valid Registration of GST and PAN. Copies of the same should
be enclosed.

VI. Method of Submission

Full description of the product details is available in the requirement details. In case any clarification
regarding the servers and VMs creation details is required, then Mr. Pandiarajan K, Chief Technology
Officer may be contacted at 044-42106650 on any working day between 10 am and 5 pm or visit our
office in person with prior appointment or email to edp@repcohome.com

A large size cover containing the following Technical and Commercial details should be submitted to
Chief Operating Officer in Corporate Office.

1. Technical details clearly describing the company profile, past work history with client list, proof
of eligibility criterion No. VI should be submitted in a sealed envelope super scribing the
envelope with “Technical Proposal for the Supply, Installation, Testing, Commissioning and
Maintenance of VMware products ”.
2. The Commercial Proposal should be submitted in another sealed envelope super scribing the
envelope with “Commercial Proposal for the Supply, Installation, Testing, Commissioning and
Maintenance of VMware products ”.

Both the sealed envelopes should be submitted at the following address in a large size sealed envelope
super scribing with “Proposal For the Supply, Installation, Testing, Commissioning and Maintenance
of VMware products ” on or before 20-04-2019, 5 PM by Speed Post/Courier.
The Chief Executive Officer,
Repco Home Finance Ltd.,
III Floor, Alexander Square,
#2, Sardar Patel Road, Guindy,

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 Chennai – 600 032.

Proposals can also be dropped in the box available at the Corporate Office within the working hours
on or before 20-04-2019, 5 PM
VII. Selection of Vendor:

a. Preliminary Scrutiny:

The Company will scrutinise the technical proposals received to determine whether they are
complete in all aspects as per the requirement of RFP, whether the documents have been
properly signed, whether items are offered as per RFP requirements and whether technical
documentation as required to evaluate the offer has been submitted.

Prior to detailed evaluation, the Company will determine the substantial responsiveness of each
proposal to RFP. Substantial responsiveness means that the proposal conforms to all terms and
conditions, scope of work and technical specifications and proposal is submitted without any
deviations.

Proposals will be rejected if only one (i.e. Technical proposal or Commercial proposal) is
received.

b. Clarification of offers:

o During the process of scrutiny, evaluation and comparison of offers, the Company may, at its
discretion, seek clarifications from all the vendors/any of the vendors on the offer made by
them. The vendor has to respond to the company and submit the relevant proof /supporting
documents required against clarifications, if applicable. The request for such clarifications and
the vendor’s response will necessarily be in writing and it should be submitted within the time
frame stipulated by the Company.
o The Company may, at its discretion, waive any minor non-conformity or any minor irregularity
in the offer. Company’s decision with regard to ‘minor non-conformity’ is final and the waiver
shall be binding on all the vendors and the Company reserves the right for such waivers.

c. Evaluation:

After the closing date, the Company will evaluate the proposal submitted by the vendors under
this RFP. The proposal will be evaluated by a Committee of officers of RFHL. If warranted, the
company may engage the services of external consultants for evaluation of the proposal. It is
Company’s discretion to decide at the relevant point of time.

The envelope containing the Technical proposal will be unsealed first by RHFL’s Purchase
Committee. The envelope containing the Commercial proposal will be unsealed only if the
Technical proposal submitted by the vendor consists of the specification details as mentioned in
“Requirement Details” and also the submission of necessary documentary proof for the details
mentioned in “Pre-Qualification Criteria”.

If the cover does not contain Technical and commercial proposals in separate sealed envelopes,
then the same will not be considered by our Purchase Committee and the cover will be
returned back to the vendor.

The offer in commercial proposal must be made in Indian Rupees only and also strictly as per
the format available under “Requirement Details” in Table A.

The commercial should contain percentage of applicable tax explicitly.

The Price Validity should be at-least for a minimum period of 30 days from 20-04-2019.
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d. Award of Work:

• On completion of evaluation process of Indicative Technical & Commercial proposals, purchase

order will be issued to the lowest vendor post negotiation, if required.
• The work order shall, be awarded and the order shall be placed on selected lowest vendor.
Company may release the order either in Full or in part or place more than one order towards
the contract based on project plan.
• The selected vendor shall submit the acceptance of the order within seven days from the date
of receipt of the order. No conditional or qualified acceptance shall be permitted. The
effective date for start of provisional contract with the selected vendor shall be the date of
acceptance of the order by the vendor.
• Company reserves its right to consider at its sole discretion the late acceptance of the order by
selected vendor.
• The Shortlisted vendor/s will be required to customize the services as per requirement of the
Company at the rates not higher than the agreed rate finalized under this RFP.
• The Company shall be under no obligation to accept the lowest or any other offer received in
response to this tender and shall be entitled to reject any or all offers without assigning any
reason whatsoever. Further, the company can scrap the project at any time without assigning
any reason whatsoever. Canvassing in any form will lead to disqualification.

VIII. GENERAL CONDITIONS:

o This RFP is not an offer by RHFL, but an invitation to receive responses from the eligible vendors.
No contractual obligation whatsoever shall arise from the RFP process unless and until a formal
contract is signed and executed by duly authorized official(s) of RHFL with the selected vendor.

o The purpose of this RFP is to provide the vendor(s) with information to assist preparation of their
technical / commercial proposals. RHFL may in its absolute discretion update, amend or
supplement the information in this RFP.

o RHFL, its employees and advisers make no representation or warranty and shall have no liability
to any person, including any applicant or vendor under any law, statute, rules or regulations or
tort, principles of restitution or unjust enrichment or otherwise for any loss, damages, cost or
expense which may arise from or be incurred or suffered on account of anything contained in
this RFP or otherwise, including the accuracy, adequacy, correctness, completeness or reliability
of the RFP and any assessment, assumption, statement or information contained therein or
deemed to form or arising in any way for participation in this process.

o RHFL, also accepts no liability of any nature whether resulting from negligence or otherwise,
howsoever caused arising from reliance of any vendor upon the statements contained in this
RFP.

o The issue of this RFP does not imply that RHFL is bound to select a vendor or to appoint the
selected vendor for the Project and RHFL reserves the right to reject all or any of the vendors or
proposals without assigning any reason whatsoever.

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 o Failure to furnish any or all information required by the document or to submit a proposal not
substantially responsive to the RFP in all respect will be at the vendor’s risk and may result in
rejection of the proposal.

o Resolution of Disputes:
All disputes and differences of any kind whatsoever, arising out of or in connection with this
Offer or in the discharge of any obligation arising under this Offer (whether during the course of
execution of the order or after completion and whether beyond or after termination,
abandonment or breach of the Agreement) shall be resolved amicably. In case of failure to
resolve the disputes and differences amicably the matter may be referred to a sole arbitrator
mutually agreed upon after issue of at least 30 days’ notice in writing to the other party clearly
setting out there in the specific disputes. In the event of absence of consensus about the single
arbitrator, the dispute may be referred to joint arbitrators; one to be nominated by each party
and the said arbitrators shall appoint a presiding arbitrator. The provisions of the Indian
Arbitration and Conciliation Act, 1996, shall govern the arbitration. The venue of arbitration shall
be Chennai, INDIA.

o Legal Disputes and Jurisdiction of the court:

The Company Clarifies that the Company shall be entitled to an injunction, restraining order,
right for recovery, specific performance or such other equitable relief as a court of competent
jurisdiction may deem necessary or appropriate to restrain vendor/prospective vendor from
committing any violation or enforce the performance of the covenants, obligations and
representations contained in this RFP. These injunctive remedies are cumulative and are in
addition to any other rights and remedies the Company may have at law or in equity, including
without limitation a right for recovery of any amounts and related costs and a right for damages.
All disputes and controversies between RFHL and vendor shall be subject to the exclusive
jurisdiction of the courts in Chennai and the parties agree to submit themselves to the
jurisdiction of such court as this RFP/contract agreement shall be governed by the laws of India.

IX. Disclaimer:
RHFL reserves the right not to consider the proposals submitted by any vendor without assigning any
reason whatsoever. Bringing any outside influence will lead to disqualification.

VIII. GRIEVANCE MECHANISM:

Any Vendor participating in this process but aggrieved by the decision of the Company may submit
his/her representation in writing (within 10 days of completion of the process) to:

The Chief Executive Officer,

Repco Home Finance Ltd.,
III Floor, Alexander Square,
#2, Sardar Patel Road, Guindy,
Chennai – 600 032.
**********

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