Government of India Ministry of Communications & IT Department of Posts Mail Business (Development & Operations) Division Dak Bhawan, Sansad Marg, New Delhi- 110001 INVITATION FOR EXPRESSION OF INTEREST (EO!) FOR CONSULTANCY ON PARCEL NETWORK OPTIMIZATION PROJECT OF DEPARTMENT OF POSTS Page 1 of 19bo SSTABLE OF CONTENTS, Description Page No. Disclaimer 3 ‘Schedule for Submission of EO! 4 Notice Inviting EOI 5 Definitions 6] Section! Introduction T 7 Project Objectives 8 Scope of Work 9 ‘Time Schedule for Consultancy Ti Conflict of interest 7 Instructions to Foreign Firms Ti Confidentiality 1 Instructions to Bidders 72 Pre-qualification Criteria 2 Criteria for Evaluation 2 ‘Amendment of EO! Document 4 Clarifications to EO! 14 Validity of EOI 14 Issue of Request for Proposal (RFP) 4 Section Il Part I: Format for Submission of EO! 5 Part I: Format for Submission of Project Credentials | 16 Section Ill Information for submitting online applications 7 Page 2 of 19Posts, India, but an invitation to receive responses from eligible interested firms for providing project consultancy on “Parcel Network Optimization” project. No contractual obligation whatsoever shall arise from the EOI process unless and until a formal contract is signed and executed between Department of Posts, India DISCLAIMER This request for Expression of Interest (EO!) is not an offer by the Department of and the bidder(s) concerned. Department of Posts, India reserves the right not to proceed with the project. Page 3 of 19Schedule for Submission of EO! Document available on _| hittp://eprocure.gov.in/eprocurelapp Last date and time of | 11.09.2015 submission 1500 hours EOI to be submitted Online on Central Public Procurement Portal http://eprocure.gov.in/eprocure/app Authority to be contacted | Director (Mail Management), Mail Business for further details | Division, Room No. 510, Dak Bhavan, Sansad Marg, New Delhi 110001. Tel./Fax Number : 011 — 23096004 e-mail: supriyo.ghosh@indiapost.gov.in The EO! document is available on http://eprocure.gov.in/eprocure/app and can be downloaded. The application completed in all respect of the EOI, should be uploaded online on the Central Public Procurement Portal. http://eprocure.gov.in/eprocure/app before 1500 Hrs. 11.09.2015 Any application cannot be uploaded on the portal after the last date and time for submission for the same, i.e., 1500 Hrs on 11.09.2015 and no correspondence in this regard would be considered. Page 4 of 19r Government of India : Ministry of Communications & IT Department of Posts Mail Business (Development & Operations) Division Dak Bhawan, Sansad Marg, New Delhi- 110001 No, 20-01/2015-D Dated:12.08.2015 Department of Posts, India invites online applications for Expression of | Interest (EO!) from experienced and reputed firms or a consortium of firms for | providing comprehensive consultancy on Parcel Network Optimization Project Detailed terms and conditions are prescribed in the EO! document, which is available on the CPP Portal https://eprocure.gov.in/eprocure/app. The last date for submission of completed application electronically on the CPP Portal https://eprocure.gov.in/eprocure/app, —_using id Digital Signature Certificates Is 11.09.2015. More information useful for submitting online bids on the CPP Portal may be obtained at - https://eprocure.gov.in/eprocure/app. The applications will be evaluated in accordance with the pre-qualification and evaluation criteria to shortlist applicants as prescribed in the EO! document. Thereafter, the Request for Proposal (RFP) will be sent to the short listed applicants only. ‘Supriyo Ghosh Director (Mail Management) Tel. No, +91-11-23096004 Fax: +91-11-23096004 e-mail: Supriyo.ghosh@indiapost.gov.in Page 5 of 19DEFINITIONS “Applicant” means a reputed Indian/foreign consultancy firm or a consortium of firms having the requisite experience who has applied for the invitation for EOI. “Application” means the EO! submitted by an Applicant in the prescribed format. “DoP” or ‘India Post” means Department of Posts, Government of India. “EOI” means Expression of interest. “RFP” means Request for Proposal. “Parcels” mean all categories of parcels offered to the customers by India Post such as Express Parcel, Business Parcel, Registered Parcel, Registered Packet, Insured Parcel, Ordinary Parcel etc. “Parcel Network” denotes the entire chain of operative and administrative offices of Department of Posts associated with booking, processing, transmission and delivery of parcels/packets, and includes sorting offices/Parcel Hubs, post offices (to the extent of mail/parcel/packet booking and delivery functions), record offices, transit mail offices, Business Post Centres/BNPL Centres, Office of the Senior Superintendent’ Superintendent of RMS / Post Offices etc. “Delivery Network” denotes the entire web of operative and administrative offices of Department of Posts associated with delivery of mail (all categories), parcels and Logistics Post. Delivery means delivery through post offices, direct delivery through mail offices/Speed Post Sorting Hubs/intra Circle Hubs/Parcel Hubs/window delivery etc. Page 6 of 19hal SECTION! EXPRESSION OF INTEREST (EO!) FOR CONSULTANCY ON PARCEL NETWORK OPTIMIZATION PROJECT 4. INTRODUCTION 1.1 _ India Post offers a variety of parcel products to its customers. They include Speed Post, Express Parcel, Business Parcel, Registered Parcel/packets, Insured Parcel, Ordinary Parcel/packet etc. Express Parcel which was introduced by DOP in 2013 as a premium product with air transmission facility has now been extended to all parts of the country. The existing parcel network for Express Parcel consists of 323 Express Parcel Hubs located across the country. The parcel network existing for other categories of parcels consist of 323 Parcel Hubs located across. the country. Complemented by transit mail offices and record offices, these processing centres are administered by 70 administrative divisions (which, in turn, are part of the Circle/Regional Administration). Transmission of various categories of mail is carried out through a combination of air, rail and road network. 139086 post offices provide the last mile delivery link for parcels reaching out to the customers at their doorsteps. Speed Post, which is the most popular express offering of India Post, allows articles up to 35 Kgs without any differentiation for documents and parcels as of now. 1.2 The parcel network rides on the existing mail network of the Department, which is the largest in the world. The mail network of the Department (including Speed Post, First Class registered and unregistered mail, and Second Class mail) was optimized recently as part of Mail Network Optimization Project (2010-13). As part of this project, the erstwhile network was restructured, processes followed at mail centres/Speed Post Centres (Hubs) were redesigned, an online monitoring system based on Key Performance Indicators (Pls) was developed to monitor the performance of mail delivery, features of application software for processing of Speed Post and Registered Post were improvised upon, and delivery process (on a limited scale) was streamlined. Parcels (except Speed Post) have traditionally been offered as a surface product by DOP. However, of late, the parcel product portfolio was redesigned and a new express product called “Express Parcel” has been introduced which is processed through Express Parcel Hubs & transmitted through the fastest mode available, including air. Other categories of parcels are economy/surface products which are being handled at @ redesigned network consisting of 323 Parcel Hubs (mostly co-located with mail offices). A new in- house application software has been developed for processing of parcels at various stages such as booking, processing, transmission and delivery. Use of barcode, and scan of parcels at various stages in the value chain has been made mandatory and online tracking facility has been introduced for parcels. 1.3 The exponential worldwide growth of e-commerce has opened a new window of opportunity for postal and logistics administrations/operators in the Tecent years. E-commerce driven transportation and delivery of parcels and Page 7 of 19packets with online payment or Cash on Delivery (COD) option (or otherwise) has emerged as the new growth engine for the Courier, Express and Parcel (CEP) market the world over as also in India. As tier |! and II cities in India open up more and more to e-tailing, the e-commerce market is likely to grow manifold in near future. India Post wants to exploit this opportunity and become a reliable partner for e-commerce players in terms of their need for transportation and delivery of parcels/packets (also fulfilment services to the extent feasible) with safe, reliable and timely delivery. 2. Project Objectives: 2.1 _ The objective of the Project is to take advantage of this upcoming growth in the Parcel market by restructuring/rebuilding its parcel network, operations and delivery network. Department would seek professional inputs to analyze the scope of present and the future parcel market in India, particularly with e-Commerce in focus. Based on the scope, the Consultant, as a part of the Project, will suggest a business and marketing strategy for tapping the parcel market — particularly e-Commerce market in India. 2.2 The Department has recently rationalized the parcel products and the Consultants may be asked to provide inputs on that as per the requirement of the market. The project involves an exercise in network building/optimization and process re-engineering in tune with requirements of the Department to leverage its network for e-commerce. The project should lead to an all India optimized network, simplified, user-friendly and standardized processes (from booking to delivery). It should address issues related to security of parcels at all stages and especially during transportation or transit. The project outcome would include development of an Operation Manual, end-to-end routing and delivery service standards for Parcels. 2.3. Whille the focus of the project would remain on parcel processes (from booking to delivery), the project consultant is also expected to assist India Post in improving the delivery processes for all categories of mail. Delivery of mail, which constitutes the last mile link in the mail handling value chain, is a critical component in the service quality improvement of mail products and services. The function of mail delivery is performed by delivery post offices. In the recent times, development of suburban areas and new townships across the country in general and in the metro cities and bigger towns in particular has put strains on mail delivery. The presence of delivery post offices in the fast expanding urban agglomerates is inadequate in some areas, overlaps have occurred in terms of delivery footprints of post offices and in some cases beats covered by postmen pose challenges with respect to doorstep delivery in multi-storeyed apartments and office complexes. Therefore, there is an added urgency to put in place a robust delivery mechanism for various categories of mail in addition to that for parcels especially in the urban areas. The consultant would be expected to make recommendations on various delivery models including creating exclusive mail and parcel delivery centres/ depots. Page 8 of 192.4 The network building/optimization exercise for parcels should enable India Post to improve quality of service which will be a key enabler to attract more parcel volume and to tap the opportunities offered by e-commerce in the country. 3. Scope of Work: 3.1 The project seeks inputs on developing and operationalizing an effective business and marketing strategy for the parcel sector, with special focus on e-commerce market in India. The project also seeks a structural, operational and technical improvement of the entire parcel handling chain. DoP intends to work with a Consultant having adequate experience in developing business and marketing strategy for organizations and assisting postal administrations/operators or comparable CEP players in network building/ optimization and migration to a new set up. The scope of work will be as follows: + Study of the domestic parcel and e-Commerce market and development of a comprehensive business and marketing strategy Inputs on the domestic/international parcel and e-commerce market and its growth drivers. Setting aspirations for Department of Posts in the domestic/international parcel market (with a regional variation) especially in ; the context of opportunities in e-Commerce market, over the short (2-3 years), medium (5 years) and long term (10 years) * Developing business strategy for the growing parcel and e-Commerce market (including rural areas) over short, medium and long term, while leveraging the IT enabled capabilities of the Department * Comprehensive review of Department's parcel products, its features, pricing with inputs on rationalization, new product requirement, value addition, market positioning in respect of customer needs (through customer surveys/interviews) * Developing marketing strategy for e-Commerce market and repositioning ‘the brand ‘India Post' in the parcel market * Supporting the Department in establishing effective customer relation Management system and training marketing teams at identified locations in postal circles from business point of view. | 4 Defining the new network structure for parcels * Analysis of the current network structure and its utility in relation to parcel products (includes defining required data set and date collection) * Scenario planning through setting network building/optimization objectives, and evaluating and prioritizing design options Page 9 of 194 Redesigning operational processes + Process redesign and development of new process flow for processing of parcels at different facilities in the parcel network (Parcel Hubs, Bulk parcel handling facilities, booking and delivery post offices etc). Concurrent pilots may be required in select cities ‘ Recommendations, if required, on improvement in supporting existing/planned IT systems of DoP for parcel processing Suggestions on the adoption of automatic, semi automatic or manual processes in different parcel processing centers and designing the optimal layout for such facilities in the parcel network; inputs on construction of an ideal facility in major cities, + Determining the operational equipments required for efficient and user- friendly processing of parcels at different hubs as well as booking and delivery offices in the parcel network Defining the standard operating procedure, description of tasks and developing an operation/process manual for parcels + Assessment and recommendation relating to security aspects of parcel processing at various stages in parcel handling such as booking, processing, transportation, transit/storage, delivery, return etc. and assessment of security infrastructure requirements — secure warehousing + Review of existing transportation options of India Post for parcels and recommendations to improve them * ° 4 Developing the performance management system for parcels * Defining key performance indicators (KPIs) to be monitored at various levels and targets to be achieved on these indicators * Develop oniine/electronic measurement systems and monitoring processes for the above key performance indicators + Project Implementation © Consultant is expected to do handholding in implementing the Project, details of which will be outlined at the RFP stage. * Defining the optimal delivery mechanism and network for other categories of mail (Speed Post, Registered & Unregistered mail) * Analysis of the existing mail delivery mechanism and network and recommend measures to improve and rationalize delivery processes Page 10 of 19«Defining the optimal delivery mechanism and suggest measures for delivery process rationalization, need for nodal delivery system for urban players, beat rationalization * Inputs on facilitating delivery of parcels in rural areas for e-Commerce players ¢ A financial feasibility study to examine business viability for setting up @ separate Strategic Business Unit (SBU) for Parcels including e-Commerce by the Department. 4, Time Schedule for Consultancy: It is envisaged that the development of the network concept, including the process redesign, definition of appropriate performance management systems and implementation of the redesigned network and processes can be realized within 48 months of commencement of the engagement of the consultant. Similarly. implementation of the business strategy and the marketing strategy can also be realized within 18 months of commencement of the engagement of the consultant Thereafter, online interactions and quarterly (across the desk) sessions are envisaged for the next one year. The consultancy firm will be required to be involved or stationed in India on a regular basis for the entire period 5. Conflict of Interest: The selected applicants shall not engage in activities that conflict with the interest of the client (DoP) under the contract and shall be excluded from downstream supply of goods! equipments/software/hardware relating to the assignment, nor would they engage in any assignment that would be in conflict of interest with their current obligations to the same or other clients. The selected applicants that have a business or family relationship with such members of DoP staff who are directly or indirectly involved in the project will not be awarded the contract. 6. _ Instructions to Foreign Firms: ‘A foreign firm, which does not have any presence in India, should establish / agree to establish a project office in India (at New Delhi or at a place selected by DoP) before aware of contract and should be willing to accept payment in Indian Rupees only. A declaration in this regard signed by the authorized signatory should be submitted along with the EO! application. 7. Confidentiality: Information relating to the examination, clarification and comparison of the EO! shall not be disclosed to any persons not officially concerned with such process until the process is over. Undue use of confidential information related to the process by any firm may result in rejection of its EOI Page 11 of 19 —_8. _ Instructions to Bidders a. The application for Expression of Interest must be submitted in soft copy electronically on the CPP Portal https://eprocure.gov.in/eprocurelapp, using valid Digital Signature Certificates. The instructions for online bid submission are given in Section III to assist the bidders in registering on the CPP Portal, prepare their bids in accordance with the requirements and submitting their bids online on the CPP Portal. More information useful for submitting online bids on the CPP Portal may be obtained at - https://eprocure.gov.in/eprocure/app b. The bid shall not contain any financial offer or revenue share percentage etc. Bids containing such information will be summarily rejected. c. Expression of Interest complete in all respect must in all cases be uploaded on https://eprocure.gov.in/eprocure/app before scheduled date and time. d. Department will not be responsible for any technical fault/ problem occurred in CPP portal and leading to non-submission of Expression of Interest. e. Bids received through any other mode shall be rejected 9. Pre-qualification Criteria: 9.1 General Criteria a) The EOI and all associated correspondence shall be written in English and shall conform to prescribed formats b) All documents submitted by the applicant should be signed on each page by an authorized signatory. ©) The firms may form a consortium to complement their respective areas of expertise, or for other reasons. The consortium may take the form of a joint venture. In case of a joint venture, all members of the joint venture shall sign the contract and shall be jointly and severally liable for the entire assignment. The Department of Posts would only deal with the lead member in such cases 10. Criteria for Evaluation: The EOls would be evaluated on the basis of the following criteria Serial Criteria Weightage lo 1 Past Experience of the Firm 5% a Number of years of experience of operating in 10% India (Minimum § years) - as on 1" January 2015 i Experience between 5-10 years 5% it Experience of 10 or more years. 10% Page 12 of 19b. Global Experience in providing Consultancy for | 10% developing Business and Marketing Strategies i [Experience of 1-2 projects | 5% ik [ Experience of more than 2 projects: | © | Global experience in providing consultancy for 25% |parcel projects in Postal Administrations! | logistics/ organizations involved in similar | | activity aor oe bp |r | fi Experience of 1-2 projects I Experience? rib ‘hen 2 projects _ d Experience in consultancy for projects of similar 10% nature (network optimization, process redesign and implementation) in Public Sector in India Experience of 1-2 projects 3% Experience of more than 2 projects 10% 2: ‘Experience of Key Personnel” i 30% a Team Leader- in at least one project of similar 10% nature (network optimization, process redesign and implementation) with Postal Administrations/ Organizations iD 3 Domain Experts in at least one project of 10% | similar nature (network optimization, process redesign and implementation) in related sector i Minimum 2 Domain Experts 5% ii, 3 Domain Experts 10%. © 1 Domain Expert — developing business and Bh marketing strategy in one project in related ____| sector N [a 4 IT Professional- In at least one project of 5% similar nature salad sector 3. [Financial Strength of the Firm (or Prime 15% __| Applicant in case of Consortium) : a. ‘Turnover Figures for the last Three Financial Years 10% [Qualifying turnover should be at least Rs. 100 crores, [Average turnover for 3 years (2011-12, 12-13 & 13-14) z i Between Rs. 100 to 250 crores ms 5% More than Rs. 250 crores |___10% ‘Average Net Profit for the last Three Years 5% Up to Rs. 10 crores Z 3% More than Rs. 10 crores — 5% | *” All experts are to be separately accounted for All applicants obtaining more than 50% score on the basis of evaluation of EO! would be short-listed for issue of the RFP. Page 13 of 1941. Amendment of EO! Document: ‘At any time prior to the deadline for submission of Applications, DoP either on its, ‘own or on request of the Applicants may amend the EO! Document by issuing addenda. To give the Applicants reasonable time to take an addendum into account in preparing their Applications, DoP may, at its discretion, extend the deadline for the submission of Applications. 12. Clarifications to EOI: The bidders may seek clarifications in writing regarding the EO! document within ‘one week of issue of EOI. DoP shall respond in writing/e-mail to any such request for the clarifications and all such clarifications shall be posted on India Post website (www.indiapost.gov.in). 13. Validity of EOI: The EOI submitted by the applicants shall remain valid for a period of 120 (One Hundred Twenty) days after the date of EOI opening prescribed in this document. ‘An EOI valid for shorter period may be rejected as non-responsive. India Post may solicit applicants’ consent to an extension of EO! proposal validity. 14. Issue of Request for Proposal (RFP): On the basis of evaluation of EOls, applicants would be short-listed. Only short listed applicants will be issued a Request for Proposal (RFP) document containing detailed Scope of work/ Terms of Reference, Eligibility cum Evaluation criteria including requirement of key personnel and other project formats etc. Page 14 of 19SECTION Il PARTI FORMAT FOR SUBI Notice No. Project Title: EXPRESSION OF INTEREST (EOI) FOR PROJECT CONSULTANCY ON PARCEL NETWORK OPTIMIZATION - Details of the Firm: a. Name: b. Legal Status: Individual/ Association/ Joint Venture/ Consortium c. Registered Address, Tel. No., Fax: d. Contact Person, Designation and Address including Tel. No., Fax, e- mail: Brief Profile of the Firm: Past Experience of the Firm: a. Number of Years in Business in India b. Global Experience in providing Consultancy for developing Business and Marketing Strategies c. Global experience in providing consultancy for parcel projects in Postal Administrations/ logistics/ organizations involved in similar activity d. Experience in consultancy for projects of similar nature (network optimization, process redesign and implementation) in Public Sector in India Experience of Key Personnel: Please provide, as an annex to this form, abridged CV(s) of no more than one page (for each individual) in respect of key personnel with relevant experience as indicated in Para 10 of this EO! document: Financial Strength of the Firm: a. Average Turnover figures for the last three years: b. Average Net Profit for the last three years: Page 15 of 19PART II Format for Submission of Project Credentials Please provide details of a maximum of three (3) projects meeting the experience criteria [for each category as required in Para 10 (b), 10 (c) and 10 (d)] supported by client certificate. The project experience statement shall be provided in the prescribed format given below: Client Name Address of the Client | Name & Designation | Phone No. | e-mail ID Client Reference Project Title | | Type of Project ] Project Scope (in brief) Project Location(s) Value of the Project (in INR only) Status of the Project (completed/on-going) Page 16 of 19lt SECTION Ill 4. Instructions for Online Bid Submission be 1.1. As per the directives of Department of Expenditure, this tender document! Expression of Interest has been published on the Central Public Procurement Portal (URL: http:/eprocure.gov.in/eprocure/app). The bidders are required to submit soft copies of their bids electronically on the CPP Portal, using valid Digital ‘Signature Certificates. The instructions from Point 2 given below are meant to assist the bidders in registering on the CPP Portal, prepare their bids in accordance with the requirements and submitting their bids online on the CPP Portal. More information useful for submitting online bids on the CPP Portal may be obtained at - https://eprocure.gov.in/eprocure/app 2. Procedure for Registration by the Bidder 2.1. Bidders are required to enroll on the e-Procurement module of the Central Public Procurement Portal (URL: https://eprocure.gov.in/eprocure/app) by clicking on the link "Click here to Enroll’ on the CPP Portal. 2.2. As part of the enrolment process, the bidders will be required to choose a unique username and assign a password for their accounts. 2.3, Bidders are advised to register their valid email address and mobile numbers as part of the registration process. These would be used for any communication from the CPP Portal. 2.4. Upon enrolment, the bidders will be required to register their valid Digital Signature Certificate (Class I! or Class Ill Certificates with signing key usage) issued by any Certifying Authority recognized by CCA India (e.g. Sify / TCS / nCode / eMudhra etc.), with their profile 2.8. Only one valid DSC should be registered by a bidder. Please note that the bidders are responsible to ensure that they do not lend their DSC’s to others which may lead to misuse 2.6. Bidder then logs in to the site through the secured log-in by entering their user ID / password and the password of the DSC / e-Token 3. Searching for Tender Documents 3.1. There are various search options built in the CPP Portal, to facilitate bidders to search active tenders by several parameters. These parameters could include Tender ID, organization name, location, date, value, etc. There is also an option of advanced search for tenders, wherein the bidders may combine a number of Page 17 of 19search parameters such as organization name, form of contract, location, date, other keywords etc. to search for a tender published on the CPP Portal. 3.2. Once the bidders have selected the tenders they are interested in, they may download the required documents / tender schedules. These tenders can be moved to the respective ‘My Tenders’ folder. This would enable the CPP Portal to intimate the bidders through SMS / e-mail in case there is any corrigendum issued to the tender document. 3.3. The bidder should make a note of the unique Tender ID assigned to each tender, in case they want to obtain any clarification / help from the Helpdesk. 4. Procedure for preparation and submission of bids 4.1. The documents should be page numbered and contain the list of contents with page numbers. The deficiency in documentation may result in the rejection of the Bid. 4.2. Bidder should take into account any corrigendum published (if any) on the EO! document before submitting their bids. 4.3. Bidders are advised to go through the EO! advertisement and the EO! document carefully to understand the documents required to be submitted as part of the bid. Please note the number of covers in which the bid documents have to be submitted, the number of documents - including the names and content of each of the document that need to be submitted. Any deviations from these may lead to rejection of the bid. 4.4. Bidder, in advance, should get ready the bid documents to be submitted as indicated in the tender document / schedule and generally, they can be in PDF / XLS / RAR / DWF formats. Bid documents may be scanned with 100 dpi. 4.5. To avoid the time and effort required in uploading the same set of standard documents which are required to be submitted as part of every bid, 2 provision of uploading such standard documents (e.g. PAN card copy. annual reports, auditor certificates etc.) has been provided to the bidders. Bidders can use "My Space” area available to them to upload such documents. These documents may be directly submitted from the "My Space” area while submitting a bid, and need not be uploaded again and again. This will lead to a reduction in the time required for bid submission process 4.6. As part of the bid, bidder should provide all the documents as follows:~ * Bidder should log into the site well in advance for bid submission so that he/she upload the bid in time i.e. on or before the bid submission time, Bidder will be responsible for any delay due to other issues. Page 18 of 19The bidder has to digitally sign and upload the required bid documents one by one as indicated in the tender document. The serve time (which is displayed on the bidders’ dashboard) will be considered as the standard time for referencing the deadlines for submission of the bids by the bidders, opening of bids etc. The bidders should follow this time during bid submission. All the documents being submitted by the bidders would be encrypted to ensure the secrecy of the data. The data entered cannot be viewed by unauthorized persons until the time of bid opening. The confidentiality of the bids is maintained using the secured Socket Layer 128 bit encryption technology. Data storage encryption of sensitive fields is done. The uploaded tender documents become readable only after the tender ‘opening by the authorized bid openers. Upon the successful and timely submission of bids, the portal will give @ successful bid submission message & a bid summary will be displayed with the bid no. and the date & time of submission of the bid with all other relevant details. The bid summary has to be printed and kept as an acknowledgement of the submission of the bid. This acknowledgement may be used as an entry pass for any bid opening meetings Assistance to Bidders Any queries relating to the EO! document and the terms and conditions contained therein should be addressed to the Director (Mail Management), Mail Business (Development and Operations) Division, Room No. 510, Dak Bhawan, Sansad Marg, New Delhi-110001, Telephone Number: 011- 23096004. Any queries relating to the process of online bid submission or queries relating to CPP Portal in general may be directed to the 24x7 CPP Portal Helpdesk. The contact number for the helpdesk is 1800 233 7315 Signature Not Verified Digitally signed by Sthghalbeep Shekhar Date: 2018.08.12 1p3694997 19 Location: India