Department of Education

Health 10
Consumer Health
(Consumer Rights and Laws)
First Quarter – Week 8

Ervin T. Echague
Jennelyn Rose C. Amora
Writers

Dr. Ador B. Querubin

Paul Gamaliel Aguilar
Validators

Wilson F. Pascual
Edison C. Enerlas
Division Quality Assurance Team

Schools Division Office – Muntinlupa City

Student Center for Life Skills Bldg., Centennial Ave., Brgy. Tunasan, Muntinlupa City
(02) 8805-9935 / (02) 8805-9940

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All of us are consumers. We acquire health information, purchase health products,
and avail of health services to appraise, improve, and maintain our health. In this
light, we must all be educated consumers who make a wise selection of information,
products, and services that are scientifically proven and legally approved. We have
to evaluate and examine the reliability of the sources. Thus, this module is
intentionally designed for Grade 10 Junior High School learners. After going through
this module, you are expected to:
1. explains the importance of consumer laws to protect public health;
2. participates in programs for consumer welfare and protection;
3. identifies national and international government agencies and private
organizations that implement programs for consumer protection; and
4. report illegal and fraudulent health products and services.

Directions: Choose and encircle the letter of the correct answer.

1. According to the elders, it is not right to trim your nails at night you will have poor
eyesight. Can we consider them as a reliable source when it comes to our eyes?
a. Yes b. No c. Maybe d. Undecided

2. Chris is underweight, and the school nurse advised him to eat nutritious foods
such as vegetables, fruits and avoid chips and soft drinks. Did he get valuable advice
from a reliable source?
a. Yes b. No c. Maybe d. Undecided

3. It is common knowledge that HIV can be transferred to another person one way of
getting it is by touching the hands of an HIV-positive person.
a. True b. False c. Maybe d. No comment

4. Health care plans are very important to all employees of both public and private
companies. Which of these is mandated by law that requires a small amount monthly
contribution from its members?
a. PHIL Health b. SSS c. Pag-Ibig d. HMO

5. Kevin was hospitalized for a few days, and he wants to use his health insurance.
What kind of health insurance will he use?
a. Major medical insurance b. Surgical insurance
c. Hospitalization Insurance d. Disability insurance

6. Robert has a cataract on his left eye and needs father examinations. His home
doctor refers him to an eye specialist. Which of the following professionals he will see
for an appointment?
a. Optometrist b. Dermatologist
c. Geriatrician d. Ophthalmologists

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7. Quin is suffering from a severe stomachache. He does not have the money to go to
the hospital so he went to a person with whom his neighbor told him that he can
help with his illness. But this person is not licensed to treat
any medical condition. He is known as.
a. Quacky b. Quack c. Quackery d. Quacking

8. Consumers must know the different forms of quackery. For example, magnetic
bracelets. They said that it could help lower down blood pressure. This bracelet is an
example.
a. Medical quackery b. Device quackery
c. Nutrition quackery d. Commercial

9. Aside from the normal medicines and herbal medicines these are other ways to
treat our health issues. It is called alternative medicine. One of them is similar to
acupuncture but it doesn’t need needles. They use their hands to apply pressure on
certain points of the body. This method is called ________.
a. Reflexology b. Nutrition therapy
c. Acupressure d. Ventosa cupping

10. Trina saw these diet pills on the market it says you will lose weight in 3 days.
Unfortunately, it did not happen she file a complaint against the manufacturer due
to dishonest/ misleading advertising. She is practicing what kind of basic rights of a
consumer?
a. Right to basic needs b. Right to safety
c. Right to consumer education d. Right to information

11. All Products that we buy must-have symbols of approval at least from one of
these agencies. This shows the consumers that it is safe to buy. Which among them
is not included in the group?
a. DTI b. FDA c. DOH d. MRI

12. This government agency is formerly known as the Bureau of Food and Drugs
(BFAD). You can go here at Civic Drive, Filinvest Corp. City Alabang, Muntinlupa
City. What do you call the government agency that aims to ensure the help and safety
of food and drugs made available to the public?
a. DTI b. FDA c. DOH d. MRI

13. According to the elders, it is right to jump from the third step of the stairs on the
first day of menstruation reduces the number of bleeding days.
a. Yes b. No c. Maybe d. Undecided

14. According to the elders, touching the hands of people with HIV may infect you
with such.
a. Yes b. No c. Maybe d. Undecided

15. According to the elders, chocolates cause acne and pimples.

a. Yes b. No c. Maybe d. Undecided

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Directions. Answer the following questions and complete the statement below.
Have you ever been punished? By the school? the community? the state? Do you
know why?

I have been punished because I

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Did you know that what you did was wrong? Why or why not?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Now, what does this tell you about knowing the law together with your rights and
responsibilities?

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

Costumer is always RIGHT!

Directions: Identify the basic consumer’s right shown by the following pictures.
Write your answers in the space provided.

1. ______________ 2. _________________ 3. _______________ 4. ________________

5. _________________ 6. _________________ 7. ________________ 8. ________________

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All of us are consumers. We acquire health information, purchase health
products, and avail of health services to appraise, improve, and maintain our
health. Health information is an idea that we hear from people around us,
read from books and other printed materials, or from the media that influence
our health. Health products are items that we consume to improve our well-
being, like medicine, food, clothes, furniture, electronics, etc. Health services
are programs we avail from various providers such as physicians, nurses,
therapists, health workers, hospitals, clinics, and the government. Some
examples of these health services are insurance, treatment, and cure,
complementary and alternative medicine.
The government also plays an important role in consumer protection. A
consumer has rights mandated by law. These are privileges that an individual is
guaranteed of health products and services. The Consumer Act of the Philippines is
a law that protects the interest of the consumer, promotes the general welfare, and
establishes standards of conduct for business and industry. There are 8 basic rights
of a consumer according to the act (Galvez Tan, et al., 2009). Identify the 8 basic
rights of a consumer:

The 8 basic rights of a consumer:

1. Right to Basic Needs
- This right guarantees survival, adequate food, clothing, shelter,
healthcare, education, and sanitation.
2. Right to safety
- This is the right to be protected against the marketing of goods or the
provision of services that are hazardous to health and life.
3. Right to information
- This is the right to be protected against dishonest or misleading advertising
or labeling and the right to be given the facts and information needed to
make an informed choice.
4. Right to choose
- This is the right to choose products at competitive prices with an
assurance of satisfactory quality.
5. Right to Representation
- This is the right to express consumer interests in the making and
execution of government policies.
6. Right to Redressal
- This is the right to be compensated for misrepresentation, shoddy goods,
or unsatisfactory services.
7. Right to Education
- This is the right to acquire the knowledge and skills necessary to be an
informed customer.
8. Right to Health Environment
- This is the right to live and work in an environment that is neither
threatening nor dangerous and, which permits a life of dignity and well-
being.

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CONSUMER HEALTH (National and International Agencies)
The government also plays an important role in consumer protection. Aside
from the Consumer Act of 2009, there are also other international and national
consumer advocacy groups that advocate for our health.
By knowing your consumer rights, you have the power to report illegal and
fraudulent health products and services. Here are some government firms that we
can approach to report.

1. Federal Trade Commission

The FTC’s Bureau of Consumer Protection stops unfair, deceptive, and fraudulent
business practices by collecting complaints and conducting investigations, suing
companies and people that break the law, developing rules to maintain a fair
marketplace, and educating consumers and businesses about their rights and
responsibilities.
2. Department of Trade and Industry Philippines. (Consumer Education)
The Consumer Protection Group (CPG), headed by Undersecretary Ruth B.
Castelo, is in charge of the enforcement of laws to protect consumers, consumer
education, and the formation of consumer groups. The Department of Trade and
Industry (DTI) joins the Department of Health (DOH) in keeping the public abreast
with relevant information on the Novel Coronavirus (2019 n-CoV).
3. Consumer Product Safety Commission
The United States Consumer Product Safety Commission is an independent
agency of the United States government. The CPSC seeks to promote the safety
of consumer products by addressing “unreasonable risks” of injury; developing
uniform safety standards; and conducting research into product-related illness
and injury.

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 Protect yourself
financially from Protection for
coronavirus renters

New Consumer Having trouble

Complaint Database making payments?
Enhancements

4. Food and Drug Administration of the Philippines

The FDA is responsible for. safeguarding public health & safety. Protecting
public health through the enforcement of its standards.
5. Securities and Exchange Commission
The Securities and Exchange Commission is the agency of the Government
of the Philippines responsible for regulating the securities industry in the
Philippines. In addition to its regulatory functions, the SEC also maintains
the country's company register.
6. National Highway Traffic Safety Administration
The National Highway Traffic Safety Administration is responsible for
keeping people safe on America’s roadways.
7. Department of Health
The Department of Health is the executive department of the Government
of the Philippines responsible for ensuring access to basic public health
services by all Filipinos through the provision of quality health care and
the regulation of all health services and products.

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 WHO Philippines CORONAVIRUS DISEASE (COVID-19) Situation Report 30

ACTIVITY 1: Consumer Right!

Directions. What comes to your mind when you hear the term “Consumer Right”?
Try to write words as many as you can that are related to health products. An
example is given.

Consumer
Right

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 ACTIVITY 2: Karapatan Mo, Ipaglaban Mo!
Directions: During the Covid19 lockdown, people were enthusiastically made their
way to overcome such boredom at home. Most of us were so active in the online
selling industry, unfortunately not all the products that we have purchased hardly
given us the satisfaction we are expecting from the items.
Even you experienced online selling problems. Below are the scenarios you have been
dealing with in purchasing some items online.
What consumer law should be applied and recommend what should happen in each
case.
You buy a foot
You buy a new massager online,
Sony Play Sation 6 unfortunately it
and after 6months keeps on shutting
it stops working. off after being
Can you take it back used for 5-10
to the shop and ask minutes. Can it be
for a refund? repair or
replaced?

You buy a new

hairdryer which
stops working a
week after you
_ bought it. The
seller says you
have to send it
back to her. Is she
right?

You go to a fast
Your next door
food drive thru to
neighbour sells you
buy a fries and a
their pressure
burger. When you
water, which later
got home it is
you find out it
cold and has hairs
doesn't work. Are
on it. Do you have
you protected by
to take your
the law?
money back?
•_____________________________________________________________________
•_____________________________________________________________________
1 •_____________________________________________________________________
•_____________________________________________________________________
•_____________________________________________________________________
2 •_____________________________________________________________________
•_____________________________________________________________________
•_____________________________________________________________________
3 •_____________________________________________________________________
•_____________________________________________________________________
•_____________________________________________________________________
4 •_____________________________________________________________________
•_____________________________________________________________________
•_____________________________________________________________________
5 •_____________________________________________________________________

ACTIVITY 3: When Things Go Wrong

Directions: Everyone has their own bad shopping stories to tell, and I am certain
that you too have experienced it. Read and understand each situation carefully.
Write your best answers on the space provided.

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 If something you bought from a shop is faulty

• What went wrong?

__________________________________________________________

• Whose fault was it?

_________________________________________________________

• Did the issue get resolved?

___________________________________________________
• To whom do you have to seek help? and Why?
___________________________________

__________________________________________________________________________

Accidentally the pharmacist mis handed you with

the medicine intended to the other costumer.

• What went wrong?

__________________________________________________________
• Whose fault was it?
_________________________________________________________

• Did the issue get resolved?

___________________________________________________

• To whom do you have to seek help? and Why?

___________________________________
__________________________________________________________________________

ACTIVITY 4: ANSWER ME

Directions. Answer the following questions.

1. From the article that you’ve read, what was the current status of our country
in this time of pandemic?
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

2. How our government made action against this pandemic covid-19?

_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

3. What are the agencies of the government participating to combat this

pandemic?
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

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 4. What is the importance of this health agency and health departments in these
pandemic times?
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

5. Based on the article that you’ve read from what place falls the pandemic the
most numbered positive cases? Why do you think they have a huge number
of positive cases?
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

Although it is not true that the “Customer is always RIGHT”, we should

nonetheless be vigilant of any individual or company who tries to impose their ways
on us especially when this is against our RIGHTS. We should never be afraid to ask
for help and defend ourselves and others if we know that we are doing what is just.

Activity A
Directions: The following statements are short descriptions of the national and
international government agencies for consumer protection. Write Agree if the
description of the underlined words/phrase is correct and Disagree if not, then
change the underlined word to make it correct.
___________ 1. Department of Trade and Industry Philippines implements laws to
protect consumers, consumer education, and the formation of
consumer groups.
___________ 2. The FDA is responsible for. safeguarding public health & safety.
Protecting public health through the enforcement of its standards.
___________ 3. The Department of Health is the executive department of the
Government of the Philippines responsible for ensuring access to
basic public health services by all Filipinos through the provision of
quality health care and the regulation of all health services and
products.
___________ 4. The Securities and Exchange Commission is the agency of the
Government of the Philippines responsible for regulating the
securities industry in the Philippines.

___________ 5. The CFPB is responsible for keeping people safe on America’s

roadways.

Activity B.

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CONNECT ALL THE SITUATIONS!
QUESTION: How are the following government health agency and firms work
altogether regarding this pandemic covid-19 here in our country? Place your answers
inside the box and connect them as a result of their actions to this pandemic times.
Write your answer in a sentence form.

LEARN THE SITUATION

How protected are you as a consumer? Do you involve yourself in the updates
of the products and services you are availing? Are you a wise consumer?
Those are the following important questions you must answer to yourself
when it comes to purchasing the goods and services. Explain what’s in the
picture.
BEWARE OF HOARDERS!

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

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Directions. Read the statements carefully then write the correct answer in a
a separate sheet of paper.
1. Which of the following best defines Consumer Health?
A. It helps you to decide what products and services to avail to live a healthy life.
B. It aims to develop one’s ability to evaluate certain products and services.
C. It helps the individual to assess the health information wisely and effectively.
D. Al of the above.
2. These are the programs we avail from various providers for the improvement of
our health.
A. Consumer health C. Health services
B. Health products D. Health information
3. Nurses and dieticians belong to this healthcare provider group
A. Healthcare practitioner C. Allied health professional
B. Health professional D. Voluntary professional
4. An independent healthcare provider who is licensed to practice on a specific area
of the body.
A. Healthcare practitioner C. Allied health professional
B. Health professional D. Voluntary professional
5. This act is known as the “Traditional and Alternative Medicine Act of 1997”, which
provisioned the creation of the Philippine Institute of Traditional and Alternative
Healthcare (PITAHC) and works closely with the Department of Health with regards
to the effective use of traditional and alternative medicine.
A. Republic Act 8823 C. Republic Act 4832
B. Republic Act 8423 D. None of the above
6. A physician who specializes in diseases of the urinary tract and the male
reproductive system.
A. Orthopedist C. Gastroenterologist
B. Pulmonologist D. Urologist
7. A medical doctor who specializes in treating diseases of the nervous system which
includes the brain and spinal column.
A. ophthalmologist C. neurologist
B. geriatrician D. obstetrician
8. An orthopedist is a medical doctor who corrects congenital or functional
abnormalities of the___________.
A. skin C. heart
B. bones D. lungs
9. A kind of hospital that is an operation by the individual to gain profit.
A. private hospital C. government hospital
B. voluntary hospital D. teaching hospital
10. Which of the following hospital does not belong to the group?
A. Cebu General Hospital C. Lung Center of the Philippines
B. Philippine Heart Center D. National Kidney Transplant Institute

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11. A type of insurance that pays for the stay of the patient inside the hospital.
A. medical insurance C. hospitalization insurance
B. major medical insurance D. disability insurance
12. Type of alternative medicine that uses bodily-kinesthetic and is concerned with
movement therapy.
A. biology-based practices C. manipulative and body-based practices
B. energy medicine D. mind-body medicine
13. A type of quackery that makes use of miraculous gadgets (such as dials, gauges,
electrodes, magnets, and blinkers) that are believed to cure certain health conditions.
A. commercial quackery C. nutrition quackery
B. devise quackery D. medical quackery
14. An herbal medicine that is used for ringworm and skin fungal infection.
A. Tsaang-gubat C. Lagundi
B. Sambong D. Acapulco
15. This herbal medicine is used for relief from body aches and pains
A. Yerba Buena C. Niyog-niyugan
B. Pansit-pansitan D. Bawang

References
• Anspaugh, David J., and Gene Ezel. (2004). Teaching today’s health. 7th ed. San
Francisco, CA: Pearson Education, Inc. http://lrmds.deped.gov.ph/
• Bautista J V., Carlos J N., Carlos J E., Banzon V C., Darilag A G., Lugue V R., Palu-
ay A A., Vergara L A., & Nery R F., (2006) MAPEH for a Better you (pp. 341-345) LG&
M Corporation.
• Cipriano, Eduardo V. et al. (2016). The 21st Century MAPEH in Action. Manila: Rex
Bookstore.
• Darilag A G., & Vergara L A. (2009) Enjoy life with P.E. and Health (pp. 175-181) SD
publishing Inc.
• Fernando-Callo, L. and Dajime, P. F. (2016). Physical education and health, volume
2. Manila: Rex Bookstore.
http://www.ncpublishschool.org/curriculum/healthfulliving/scos/
• Schaller & Carroll. (1979). Health, Quackery & the Consumer. W.B. Sanders
Company.
• Vecino, M.A, Rosenberger, L., Boquiren, L., Grecia, J., and Angeles PJ. (2016). Living
with MAPEH (Music, Art, Physical Education, and Health) Textbook for Grade 10.
Vibal Group, Inc.

Activity 1,3 & 4

Answers will be based on the student statements.
8. Right to Safety Environment
7. Right to Redressal Pre Test
6. Right to Basic Needs 1. B 8. B
5. Right to Safety 2. A 9. C
4. Right to Informed 3. B 10. D
3. Right to Choose 4. A 11. B
2. Right to Representation 5. C 12. B
1. Right to Education 6. D 13. A
Activity - Costumer is always RIGHT 7. B 14. B
15. B

Right to Safety Environment 5.

Right to Basic Needs + Recommendations 4. Post Test
Right to Informed + Recommendations 3. 1. D 8. B
Right to Redressal + Recommendations 2. 2. C 9. A
Disagree, NHTSA
10.to Representation
Right + Recommendations
1. 3. C 10. A
9. Agree 4. A 11. C
8. Agree
Activity - Karapatan Ko, Ipaglalaban Ko! 5. B 12. C
7. Agree 6. D 13. B
6. Agree 7. C 14. D
15. A
Activity 4 To AGREE or To Disagree?

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