Pib19063 - Case QCCS at Syarikat SDN BHD

NUR FAZIELLA BINTI MUSA - PIB19063
IJAZAH DAKWAH ISLAMIAH – SEMESTER 3
QCCs at SYARIKAT ZUMAJU Sdn. Bhd.
Case Questions:
1) If an organization is planning to introduce a quality improvement programme, how

should it begin?
Quality improvement efforts can be large or small, simple or complex, and involve few
or many people. Regardless of the size and complexity of the improvement effort, it
will likely follow the same basic four-step sequence such identify, analyze, develop,
test and implement.
 The first step of quality improvement begins when someone recognizes that an
opportunity for improvement exists. Problems can be identified in a number of
different ways. A patient might express dissatisfaction with quality of care provided,
an adverse event might draw attention to a flawed process, or an organization might
systematically capture and monitor statistical information it believes to be important.
 The second step of quality improvement begins once an opportunity for quality
improvement has been identified. Like Step 1 - Identify, Step 2 will vary based upon
the size and complexity of the process improvement effort. Analysis is performed to
better understand the process that needs to be improved or the system in which the
improvement effort will be based. Clarify why the process or system produces the effect
that needs to be improved, Measure the performance of the process or system that
produces the effect, Learn about internal and external, Formulate research questions,
including who is involved clients where En Ariffin has mentioned that every worker in
factory manager’s department must join the circle, where does the problem occur, when
the problem occur, what happens when the problem occur and why does the problem
occur. Each worker comes to work to work admirably.
 The third stage begins when enough data has been collected to develop hypotheses
about what changes or interventions might improve the existing problem. A hypothesis
is an educated guess about the underlying cause of a problem. Because it has not been
tested, it is only a theory at this point.
 The fourth and final stage of the quality improvement process focuses on testing and
implementation of hypothesized solutions. As with the other stages of the quality
improvement effort, the nature of this step will be influenced by the size and complexity
of the quality improvement effort. For example, in some situations it might make sense
to conduct several small tests of the solution, while in other situations it might make
sense to make one large test of all the solutions. It is anything but difficult to state, "Go
forward and execute," be that as it may, of course, most mentors come back to old
propensities and practices.
2) What are the requirements for effective quality improvement programmes?
The requirements for effective quality improvement programmes is:
 Support Structure of QCC

- According to Satyendra (2013), the basic structure in the formation Quality
Control Circle (QCC) are top management, steering committeee,
coordinator or fascilitators, leaders, members and non-members.
 Training
- Traning is an integral part of successful Quality Control Circles (QCC).
According to Arumugham, Anand Jayakumar & krishnaraj, C. (2015),
training is important to prepare the employees of their role in the circles.
Peoples are trained based on their role so that they get the glimpse of what
they need to do and understand what they are doing. Training also primarily
targeted to Facilitators and leader of the QCC and they will in turn train
lower level of QCC structure like members of the circles. They need to have
a strong leadership skills, communication skills on how to get the members
actively involved in the circles and other techniques like conducting a
meeting, identifying problems and others.
 Management Support
- Support from the upper level management is very crucial to make sure that
the QCC can be done effectively. Management should take the
responsibility to be the backbone of this circles so that the lower level
management or members can be enthusiastic to improve the achievement of
the company. This is because they know that the management will support
their hardwork and values their input.
 Suitable Reward System
- Reward system is one type of encouraging the employees to give out their
best at maximum. If the employees are motivated to perform the best at any
jobs given, it is very likely the productivity of the company or an
organization can increase at a fast rate. According to Denise Brown, reward
system is categorized by extrinsic and intrinsic reward that an employer
could offer to the employees to motivate them. Extrinsic reward includes
compensation, benefits while intrinsic reward includes recognition and
appreciation. Salary, overtime, commissions, merit pay, profit-sharing and
bonuses are examples of compensation while health insurance, retirement
plans, travel and entertainment allowance fall under benefits.
 A positive Organizational Climate.
- “Organisational climate can be defined as a set of attributes specific to a
particular organisation that may be induced from the way that organisation
deals with its members and its environment. For the individual members
within the organisation, climate takes the form of a set of attitudes and
experiences which describe the organisation in terms of both static
characteristics (such as degree of autonomy) and behaviour outcome and
outcome- outcome contingencies”, Campbell, Dunnett,Lawler and Weick
(1970). According to Veyrat (2016) there are lots of features in the
organizational cllimate includes perception of the environment, relationship
between the organization and the employees, it is a reflection of the degree
of the employees motivation and others. According to Maimunah Aminudin
(2018), the employees should have the trust to their management and believe
that helping the management can help their well-being in the long run. They
should believe there is a direct relationship between employees’ works and
achievements to the the company’s future.
 Publicity
- Publicity is the giving information about a product, person, or company for
advertising or promotional purposes. Publicity plays a major role to achieve
an effective quality control circles. There are many types of publicity that
company can use to make the QCC become effective such as social media,
house journal, mass media and others. Some of the large company use the
special newsletter for QCC member that combine news of what other circles
are doing. Posters also can be used to promote the quality control circles
slogan.

Pib19063 - Case QCCS at Syarikat SDN BHD

Uploaded by

Copyright:

Available Formats

Pib19063 - Case QCCS at Syarikat SDN BHD

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Pib19063 - Case QCCS at Syarikat SDN BHD

Uploaded by

Copyright:

Available Formats

NUR FAZIELLA BINTI MUSA - PIB19063

IJAZAH DAKWAH ISLAMIAH – SEMESTER 3

QCCs at SYARIKAT ZUMAJU Sdn. Bhd.

1) If an organization is planning to introduce a quality improvement programme, how

2) What are the requirements for effective quality improvement programmes?

The requirements for effective quality improvement programmes is:

 Support Structure of QCC

You might also like

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.