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Problem Tree - Group Exercise: Case Study: Mistakes Bus Company Made While Losing Customers

The document outlines a case study performed on a bus company that was losing customers. The study identified 9 problems customers experienced, including passengers being hurt or killed in frequent bus accidents, drivers not being fully skilled or careful, bad vehicle and road conditions, and vehicles being too old with no ongoing maintenance. Participants were instructed to identify a core problem, determine which problems were causes and effects, and arrange them hierarchically in a problem tree to analyze why the bus company was losing customers.

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Abdifatah Said
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171 views1 page

Problem Tree - Group Exercise: Case Study: Mistakes Bus Company Made While Losing Customers

The document outlines a case study performed on a bus company that was losing customers. The study identified 9 problems customers experienced, including passengers being hurt or killed in frequent bus accidents, drivers not being fully skilled or careful, bad vehicle and road conditions, and vehicles being too old with no ongoing maintenance. Participants were instructed to identify a core problem, determine which problems were causes and effects, and arrange them hierarchically in a problem tree to analyze why the bus company was losing customers.

Uploaded by

Abdifatah Said
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Problem Tree –Group Exercise

Case Study: Mistakes Bus Company Made While Losing Customers

The Study performed was found out that 80% of customer interviewed lost confidence in Bus
Company and the assessment team identified the following list of problems:

1. Loss of confidence in bus company


2. Passengers hurt or killed
3. People are late
4. Frequent bus accidents
5. Drivers not fully skilled and careful enough
6. Bad conditions of vehicles
7. Bad road conditions
8. Vehicles too old
9. No ongoing maintenance

Instructions

1. Identify a Core Problem


2. Decide which problems are causes and which are effects
3. `Arrange the causes and effects in a hierarchy (Problem Tree)

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