Canada-Ontario Housing Benefit

(COHB)
Program Guidelines

Ontario Ministry of Municipal Affairs & Housing

April 2020
TABLE OF CONTENTS
About These Guidelines ............................................................................................................. 1
List of Acronyms ........................................................................................................................ 1
1. Summary ............................................................................................................................... 2
2. Introduction ............................................................................................................................ 3
3. About the PHB ....................................................................................................................... 4
4. Program Description .............................................................................................................. 5
4.1 Objectives ............................................................................................................................................................ 5
4.2 Targets and Outcomes .........................................................................................................................................5
4.3 Priority Groups .....................................................................................................................................................5
4.4 Eligibility Criteria: New Applicants ........................................................................................................................6
4.5 Eligibility Criteria: Annual Renewal .......................................................................................................................7
4.6 Owning a Home ...................................................................................................................................................7
4.7 Portability ............................................................................................................................................................. 7
4.8 PHB-SPP Program (2018-2020) Recipients.........................................................................................................8

5. Program Delivery ................................................................................................................... 9

5.1 Application Process ..............................................................................................................................................9
5.2 Annual Renewal Process ................................................................................................................................... 10

6. Payments to Applicants .........................................................................................................11

6.1 Calculation of COHB .......................................................................................................................................... 11
6.2 Average Market Rent (AMR) .............................................................................................................................. 11
6.3 Adjusted Family Net Income (AFNI) ................................................................................................................... 12
6.4 Interaction with Social Assistance ...................................................................................................................... 13
6.5 Automated Income Verification .......................................................................................................................... 13
6.6 Exemption from Automated Income Verification ................................................................................................ 14
6.7 First and Last Month’s Rent ............................................................................................................................... 14
6.8 In-Year Changes ................................................................................................................................................ 14
6.9 Monthly Payments .............................................................................................................................................. 15
6.10 Direct Deposit ................................................................................................................................................... 15
6.11 T5007 Tax Forms ............................................................................................................................................. 16

7. Funding .................................................................................................................................17
8. Accountability and Reporting .................................................................................................18
8.1 Memoranda of Understanding ............................................................................................................................ 18
8.2 Transfer Payment Agreements .......................................................................................................................... 18
8.3 Quarterly Claims ................................................................................................................................................ 18
8.4 Service Level Standards .................................................................................................................................... 19
8.5 French Language Services Act Compliance ...................................................................................................... 19

9. Roles and Responsibilities ....................................................................................................20

10. Important Dates ..................................................................................................................21
Appendix A: Ministry of Municipal Affairs and Housing Contacts ...............................................22
Appendix B: Ministry of Children, Community and Social Services Regional Office Contacts ....24
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ABOUT THESE GUIDELINES

These guidelines form part of the COHB program Transfer Payment Agreements between the province
and Service Managers. They provide a framework for the COHB program and are designed to assist
Service Managers with their administration of the program in their local communities.

The Ministry of Municipal Affairs and Housing (MMAH) recognizes that changes to the COHB program
design may be necessary in the future; as such, the guidelines may be updated as needed, and any
updates will be communicated to Service Managers.

LIST OF ACRONYMS

• AFNI – adjusted family net income

• AMR – average market rent
• CMHC – Canada Mortgage and Housing Corporation
• COHB – Canada-Ontario Housing Benefit
• CRA – Canada Revenue Agency
• MCCSS – Ministry of Children, Community and Social Services
• MMAH – Ministry of Municipal Affairs and Housing
• MOF – Ministry of Finance
• NOA – Notice of Assessment
• NHS – National Housing Strategy
• PHB – portable housing benefit
• PHB-SPP – Portable Housing Benefit - Special Priority Policy
• RGI – rent-geared-to-income
• SPP – Special Priority Policy
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1. SUMMARY

The COHB is a federal-provincial housing allowance program launching on April 1, 2020. The program is
jointly funded through the CMHC-Ontario Bilateral Agreement under the 2017 National Housing Strategy
and is provincially delivered.

The purpose of the COHB program is to increase the affordability of rental housing by providing an
income-tested, portable housing benefit (PHB) payment directly to eligible households in housing need
that are on, or are eligible to be on, social housing waiting lists and to households in housing need living
in community housing.

The COHB program is modelled on Ontario’s Portable Housing Benefit – Special Priority Policy (PHB-
SPP), which it replaces. PHB-SPP was targeted to survivors of domestic violence and human trafficking,
while the COHB program expands the target groups to also include persons experiencing or at risk of
homelessness, Indigenous persons, seniors, and people with disabilities, as well as households living in
community housing.

Service Managers identify households who may be eligible and assist with the application submission,
while the Ministry of Finance confirms eligibility and issues payments directly to households. The monthly
payment amount is generally calculated using the household’s net income as determined using relevant
tax information. ServiceOntario is the ongoing point of contact for households in the program for inquiries
and to report changes.

Service Managers are provided with annual planning allocation amounts for PHB payments to successful
applicants, administration costs, and reimbursement of first and last month’s rent payments to eligible
households, for each fiscal year.

The province retains COHB funding each fiscal year for payments to households approved in previous
fiscal years who continue to be eligible at annual renewals.

Overview of the Canada-Ontario Housing Benefit:

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2. INTRODUCTION

In November 2017, the federal government released the National Housing Strategy (NHS), a 10-year,
$40 billion plan. The NHS sets out a renewed federal-provincial partnership to work together to achieve
targets and outcomes, increase access to housing, reduce housing need and achieve better housing
solutions across the spectrum.

The NHS includes three provincially-administered initiatives that provide significant flexibility to support
provincial housing priorities:

• Ontario Priorities Housing Initiative: funding to address housing supply, repairs, and rental
construction, affordability support, tenant supports and affordable homeownership. Program
launched in fiscal 2019-20;
• Canada-Ontario Community Housing Initiative: funding to preserve and expand community
housing supply, protect housing affordability for tenants, and support repair and regeneration of
community housing stock. Program launched in fiscal 2019-20; and
• COHB: funding to provide portable housing payments directly to tenants to improve housing
affordability.

On April 30, 2018, as part of the NHS, the government of Ontario and the Canada Mortgage and Housing
Corporation (CMHC) signed a Bilateral Agreement that outlines these provincially-administered NHS
initiatives and their associated funding.

On December 19, 2019, the federal and provincial governments announced the signing of an Addendum
to the Bilateral Agreement that includes the mutually agreed-upon program design parameters for the
COHB program. The COHB program is a provincially delivered, joint $1.46 billion federal-provincial
housing allowance program. The program helps to increase the affordability of rental housing for eligible
households in housing need that are on, or are eligible to be on, social housing waiting lists and to
households in housing need living in community housing by providing a direct income-tested PHB.

The COHB program will build on Ontario’s Portable Housing Benefit – Special Priority Policy (PHB-SPP)
program by providing housing assistance directly to additional priority household groups in need, and will
reflect the diversity of housing markets in communities across Ontario.

With the assistance of Service Managers, households will complete COHB applications which will be sent
to the Ministry of Finance (MOF) to determine eligibility. Eligible applicants will receive a monthly PHB
based on the difference between 80% of the Average Market Rent (AMR) of the relevant service area and
30% of their Adjusted Family Net Income (AFNI). PHB payments will be issued by MOF directly to
households and subject to an annual renewal process. Households that have been found to be eligible
may also receive first and last month’s rent assistance directly from Service Managers, where
appropriate.

Households who are approved to receive benefits under this program must consent to be removed from
the social housing waiting list of their local Service Manager.

Until the COHB program is launched, Ontario will continue to provide assistance to survivors of domestic
violence and human trafficking who are enrolled in the PHB-SPP program. When the COHB program
becomes available, these households will be transitioned to the new program.
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3. ABOUT THE PHB

A PHB is a monthly subsidy (housing allowance) provided to a low-income household to assist with
housing costs. Unlike other forms of housing assistance such as rent-geared-to-income (RGI) assistance,
the PHB is tied to the household and not to a physical housing unit, allowing the benefit to move with the
household to any Service Manager area in Ontario. As a result, recipients have more flexibility to choose
where they live to be closer to family, social support networks, schools and employment opportunities.

A PHB has multiple benefits for recipients:

• It gives people on a social housing waiting list a potential option to receive a housing benefit that
would give them more flexibility and choice about where they live, so they could choose to live
closer to employment, child care, schools or family.
• It may help applicants who like where they are living but face affordability challenges to remain
where they live.
• The PHB calculation is simple and is reassessed annually using income tax information.
Recipients have an incentive to earn income since they are not required to report increases in
income between annual renewals, and so will not experience a decrease in assistance for
earning more income.

PHBs also provide Service Managers with the opportunity to create more vibrant mixed-income
communities due to a greater ability to diversify their housing options.
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4. PROGRAM DESCRIPTION
4.1 Objectives
The COHB program is targeted to low-income renter households and will provide direct affordability
support to households in housing need in order to eliminate or significantly reduce housing need in
accordance with the COHB program targets and outcomes.

The program intent is to provide improved access to housing assistance to households in need through
shorter wait times and more housing choice.

4.2 Targets and Outcomes

The first NHS Action Plan (2019-20 to 2021-22) will be amended to include the COHB targets and
outcomes. MMAH expects over 5,000 households will receive housing assistance in the first year of the
COHB program, and over 40,000 households will be assisted by 2027-28.

The COHB program is expected to achieve positive outcomes to recipients, including:

• People are better connected to housing assistance and supports to achieve housing affordability
and stability;
o More timely access to housing assistance than households who are waiting for RGI
assistance;
o Improved housing affordability through reduced rent burden (lower percentage of income
spent on shelter costs); and
o Reduced likelihood of returning to an emergency shelter;
• People have more housing choice (e.g., housing type, quality, location) and opportunities to
participate in the economy and their community;
• Improved household financial well-being; and
• People have a better quality of life.

As per the Addendum to the CMHC-Ontario Bilateral Agreement, MMAH will work with CMHC to assess
the COHB program’s impact on recipients over the course of the program, as well as support research on
the long-term impacts on recipients.

4.3 Priority Groups

The COHB program is primarily intended to support vulnerable individuals and households in housing
need. The following vulnerable populations under the National Housing Strategy will have priority for
COHB support:

• Survivors of domestic violence and human trafficking;

• Persons experiencing or at-risk of homelessness;
• Indigenous persons;
• Seniors; and
• People with disabilities.

The second priority of the COHB program is to support households in housing need living in community
housing. However, when a vulnerable household is required to seek housing, (unsubsidized) community
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housing should be prioritized as the first option. Where no community housing options exist, vulnerable
households can receive the PHB in the private rental market.

This second priority group includes:

• Households living in community housing that are not receiving affordability support (e.g., rent
supplements, housing allowances); and
• Households no longer receiving financial assistance as a result of expiring federal-provincial
programs or social housing operating agreements/mortgages.

Service Managers will be responsible for identifying potential households to apply for the COHB program
with consideration for the priority groups listed above. Service Managers are encouraged to work with
their local MCCSS regional offices, Developmental Services Ontario offices and local service provider
agencies to identify people to apply for the COHB program.

4.4 Eligibility Criteria: New Applicants

Household members must meet the following criteria to be eligible to begin receiving a COHB benefit:

• Reside permanently in Ontario;

• Either:
o A Canadian citizen,
o A permanent resident,
o has made an application for status as a permanent resident under the Immigration and
Refugee Protection Act (Canada), or
o has made a claim for refugee protection under the Immigration and Refugee Protection
Act (Canada) and no removal order has become enforceable under that Act against the
member;
• Be on a social housing waiting list; or eligible to be on such a waiting list, or living in community
housing;
• Not be in receipt of, or part of a household in receipt of, RGI assistance, a COHB benefit, or any
other government-funded housing benefit, with the exception of social assistance shelter
payments;
• Consent to being removed from the social housing waiting list of the Service Manager where the
application was completed and approved;
• Not reside in a home suitable for year-round occupancy (within or outside Ontario) owned by a
member of the household within 90 days of being determined eligible. (See 4.6 “Owning a Home”
below); and
• Has applied for the COHB program and provided all necessary information for the calculation of
the benefit.

Note: For the purposes of this program, household members at intake include each individual on the
application for rent-geared-to-income (RGI) assistance (if applicable). The applicant’s spouse or partner
must be included if they will be living together. All household members must live at the same address to
receive a COHB benefit. If an applicant is sharing his or her home with an individual that is not a
household member as described above (e.g., friend or roommate), the individual is not included as a
household member.

No member of a household receiving a COHB benefit may receive, or be part of a household that
receives, RGI assistance, more than one COHB benefit, or another government-funded housing benefit
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(e.g., housing allowance under the Investment in Affordable Housing program) at the same time, with the
exception of social assistance shelter payments.

Service Managers may provide Community Homelessness Prevention Initiative funding to recipients of
the COHB program who need emergency assistance, since that assistance is not intended to be ongoing.

A household receiving a COHB benefit may reside in a unit that received assistance under a government
program (e.g., the Canada-Ontario Affordable Housing Program), where that assistance was attached to
the unit and not the household members.

All eligibility criteria will be clearly listed on the application form provided to program applicants.

4.5 Eligibility Criteria: Annual Renewal

Annually each spring, households receiving monthly program benefits must complete an annual renewal
form to confirm their ongoing eligibility and benefit amount and to update MOF of any changes to
household composition, address and other relevant information.

Recipients who do not return their annual renewal forms by the renewal deadline will no longer be eligible
for the COHB program.

At renewal, and each year thereafter, household members must continue to meet the following criteria
annually to remain eligible for the COHB program:

• Reside in Ontario;
• Be a renter household; and
• Not be in receipt of, or part of a household in receipt of, RGI assistance, more than one portable
housing benefit, or any other government-funded housing benefit, with the exception of social
assistance shelter payments.

Households receiving a nil benefit payment for 24 consecutive months will lose their eligibility under the
COHB program and will be automatically exited from the program.

4.6 Owning a Home

Homeowners are not a target group for COHB support. However, households may be approved for this
program if they or a member of their household currently owns a home that is suitable for year-round
occupation. If eligible and approved for the COHB program, the household will not be eligible to receive
any payments for the period they lived in the owned home and must move out of the home within 90 days
of being determined eligible, or they will be become ineligible for the program.

In order to remain eligible for the COHB program, household members must divest (sell) their legal or
beneficial interest in a residence (either in or outside Ontario) within 12 months from being determined
eligible and continue to be renter households.

4.7 Portability
The COHB benefit is fully portable across Ontario. Participants can continue to receive a monthly benefit
when they move to a rental unit in another Service Manager area. When a participant moves to a different
Service Manager area, the amount of the monthly benefit may change, based on the new AMR for the
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corresponding size of unit in the new community. See 6.8 “In-Year Changes” on page 14 for more
information.

4.8 PHB-SPP Program (2018-2020) Recipients

All households receiving assistance under the PHB-SPP program will continue to be eligible for funding
until June 2020 and will transition to the COHB program through the renewal process commencing in May
2020 for the July 2020 to June 2021 benefit year.
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5. PROGRAM DELIVERY

Benefits under the COHB program will be delivered consistent with, but with appropriate modifications to,
the PHB Framework set out in Schedule 4.1 of Ontario Regulation 367/11 under the Housing Services
Act, 2011. This will provide a number of benefits, including:

• Ensuring a similar calculation of the benefit across the province and a consistent programmatic
approach, while being responsive to local conditions;
• Enabling households to retain in-year increases in income; and
• Allowing applicants to live in communities that best suit their needs (e.g., education, child care,
employment opportunities, community engagement).

5.1 Application Process

1. The Service Manager provides COHB program information to households it has identified and
determined are eligible, including:

• The criteria for assessing the initial and continued eligibility of an applicant for the COHB
program;
• The method used in calculating the benefit at the time of application, for annual renewals and for
in-year reassessments;
• How RGI assistance would be calculated if the household received an offer of RGI assistance;
• The effect of the receipt of a COHB benefit or RGI assistance on social assistance payments that
a member of the household is receiving or is entitled to receive under Ontario Works or the
Ontario Disability Support Program; and
• Advising the applicant that they may be contacted by MOF to provide and receive additional
information on the benefit.

To support the applicant’s informed consent and decision to apply to the COHB program, the Service
Manager must include in this communication any support persons that the applicant requests and
consents to being involved.

2. The Service Manager provides a COHB program application form to an interested eligible applicant.

3. The Service Manager completes the “Service Manager Use Only” section of the application form and
assists the applicant with the completion of the application form and applicable schedules.

4. The Service Manager will determine household net income and adjusted family net income (AFNI) for
applicants, and complete the Schedule 2 form (Income Tax Filing Exemption), if:

• The household has not filed the required income tax return(s) in the previous calendar year; or
• The most recent income tax return(s) does not reflect the household’s current financial
circumstances.

See 6.6 “Exemption from Automated Income Verification” on page 14 for details on this process.
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5. The Service Manager submits the completed application form to MOF by mail, along with the
necessary schedules (e.g., Schedule 1: Additional Income Earners), if applicable, and the Service
Manager-completed Schedule 2 form (Income Tax Filing Exemption), if applicable.

• The application form includes written consent permitting the Canada Revenue Agency (CRA) to
disclose taxpayer information to MOF for the purpose of administering the COHB program, and
for the applicant to be contacted at a later date as part of a program evaluation.
• The Service Manager encourages applicants to complete Schedule 3 form (Direct Deposit
Request) and explains the benefits of receiving payments by direct deposit.

6. MOF processes the application and verifies the application is complete. If necessary, MOF follows up
with the applicant, or the Service Manager, to request additional information.

7. MOF reviews completed applications and confirms eligibility based on the criteria set out in these
guidelines and availability of funding.

• If eligible, MOF calculates the benefit amount either based on the Service Manager calculation of
net income and AFNI or its own determination, verifies income where the Service Manager has
not done so, and provides the applicant with an Eligibility Notice stating the monthly payment
amount.
• If ineligible, MOF informs the applicant by letter.

8. MOF makes monthly payments to eligible households no sooner than the Effective Start Date (ESD)
which is the first day of the month following the date the application was signed. With respect to how
long a client would have to wait before their first monthly payment is received, MOF will make every
effort to ensure that applications received by the relevant monthly cut-off date are processed for the
upcoming payment date. In the event of incomplete information on an application or information that
is inconsistent with CRA, the processing time may be delayed.

9. When MOF approves an applicant for the COHB program, the Service Manager provides first and last
month’s rent to the applicant (as appropriate) and removes the applicant from its social housing
waiting list (as necessary).

5.2 Annual Renewal Process

1. Each Spring, MOF provides program participants with an annual renewal form. Households complete
and submit the annual renewal form by the deadline included in the form to confirm they comply with
ongoing eligibility requirements and inform of any changes (e.g., household composition, address).

2. Annually by April 30, income earners in the household must submit a federal income tax return to the
CRA to enable MOF to calculate the monthly benefit based on household income.

3. Based on the updated calculation of the household’s monthly benefit, MOF provides participants with
an Eligibility Notice including the benefit amount and proceeds to make monthly payments by direct
deposit.

4. Participants may contact the ServiceOntario Information Centre for more information on the
calculation of the monthly benefit, or to request a redetermination of their benefit amount based on
changes to the information submitted to MOF with the annual renewal form.
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6. P AYMENTS TO APPLICANTS

MOF provides benefit payments by direct deposit each month to the individual who applied for the benefit
on behalf of the household and signed the application form. Alternatively, the applicant can choose to
have the funds deposited directly to a landlord by submitting a Schedule 5 form (Tenant Authorization and
Direction to Pay Landlord Direct) and a Schedule 6 form (Landlord Consent to Receive Payment).
Payments will be made by direct deposit only, except for extenuating circumstances.

Service Managers provide payments directly to applicants for first and last month’s rent in accordance
with the COHB program guidelines and as outlined in 6.7 “First and Last Month’s Rent” on page 14.

6.1 Calculation of COHB

The benefit is calculated using a formula that is generally consistent with Schedule 4.1 of Ontario
Regulation 367/11 under the Housing Services Act, 2011. The formula includes AMR and AFNI.

Monthly COHB = (AMR x 80%) – (AFNI x 30%)

12

This formula is responsive to changes in:

• Household income, through the use of AFNI;

• Household composition, through selecting the AMR for the type of housing associated with the
family composition; and
• Local housing markets, through the use of local AMR.

The maximum benefit amount payable is 80% AMR less the RGI minimum rent amount. The RGI
minimum rent amount is $85 until June 30, 2020. From July 1, 2020 to June 30, 2021, the RGI minimum
rent amount will be $129 and will be adjusted annually thereafter in accordance with subsection 2(4) of
Ontario Regulation 316/19 under the Housing Services Act, 2011.

The minimum monthly benefit payable is $10. Any monthly benefit calculated as an amount less than $10
will be considered a nil ($0) payment.

For information on the benefit calculation for social assistance recipients, see 6.4 “Interaction with Social
Assistance” on page 13.

6.2 Average Market Rent (AMR)

The amount of a COHB benefit is based on the difference between 80 per cent of the CMHC AMR for an
appropriately sized rental unit, based on household composition, and 30 per cent of annual household
AFNI divided by 12. AMR is defined as the average expense of market rent in the relevant service area,
as provided by CMHC to MMAH based on CMHC’s annual rental survey, adjusted as appropriate. In
service areas where there are no CMHC AMRs, Service Managers will be able to submit a business case
 - 12 -

to determine AMRs based on a local market rent survey for the ministry’s consideration. AMR is a
standard measure used in other housing programs.

The COHB program only uses AMRs for unit sizes of one bedroom, two bedrooms and three bedrooms.
Recipients will receive a monthly benefit based on a calculation using a unit size no smaller than one
bedroom and no larger than three bedrooms. Households requiring more than three bedrooms will
receive a benefit based on a calculation using AMR for three bedrooms.

MOF will use a uniform set of occupancy standards to calculate the amount of a monthly benefit based on
the appropriate unit size for each eligible household, as follows:

• Spouses/partners will be designated one bedroom; and

• Every other person in the household will be designated a separate bedroom.

Households may reside in any size of accommodation they choose, regardless of the number of
bedrooms determined by the occupancy standards.

6.3 Adjusted Family Net Income (AFNI)

The AFNI of a household is based on the income of each member of the household, excluding those who
are in full-time attendance at a recognized educational institution. Benefits received under this program
are exempted as income for the purpose of calculating the monthly COHB benefit.

When an applicant applies to the COHB program, household net income and AFNI will be determined by
MOF if the relevant tax information is available for each household member whose income is to be
included in the calculation. Household net income and AFNI will be determined by the Service Manager
for new applicants if:

• The household has not filed the required income tax return(s) in the previous calendar year; or
• The most recent income tax return(s) does not reflect the household’s current financial
circumstances.

Where the relevant tax information is available for each household member whose income is to be
included in the calculation, household net income is determined by MOF using the latest annual CRA
notice(s) of assessment. MOF will use the net income for relevant household members from the latest
notice(s) of assessment issued under the Income Tax Act (Canada) for the most recent taxation year that
ended before the application is considered, adjusted as follows, or if no notice of assessment has been
issued, the amount that would appear as net income had the notice of assessment been issued, adjusted
as follows:

• By subtracting from that amount, any payments from a registered disability savings plan received
by the member in that taxation year and any payment of a COHB benefit received by the member
in that taxation year; and
• By adding to that amount, any payments from a registered disability savings plan repaid by the
member in that taxation year.

Where the Service Manager is determining household net income and AFNI of new applicants for the
reasons outlined above, the net income of each household member whose income is to be included in the
calculation is determined by the Service Manager using:

• The best information available; and

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• The amount that best approximates each member’s net income adjusted as outlined above and
based on the Service Manager’s projections of income and deductions for the 12-month period
beginning on the first day of the month following the month in which the application is considered.

The Service Manager provides the calculated amount on Schedule 2 form (Income Tax Filing Exemption)
of the application.

During each annual renewal, the benefit is calculated by MOF using the household members’ assessed
income from the federal income tax return from CRA for the most recent tax year.

Using AFNI to define income is consistent with other modern forms of assistance, such as the Ontario
Child Benefit, and as of July 1, 2020, simplified RGI calculation rules for social housing tenants.

6.4 Interaction with Social Assistance

Under Ontario Works and the Ontario Disability Support Program, recipients receive a shelter allowance
as a portion of their monthly entitlement up to a maximum amount based on actual shelter costs and
household size. Social assistance recipients are eligible to receive the maximum shelter amount if their
shelter costs exceed the maximum.

The Ontario Works Act, 1997 and the Ontario Disability Support Program Act, 1997 allow for housing
benefits to be exempted as income, where approved, up to the difference between actual shelter costs
(e.g., rent, utilities) and the actual shelter allowance payable (which is capped at maximum shelter costs).

For social assistance recipients, consistent with the PHB Framework, the same portable housing benefit
calculation formula applies to determine the maximum benefit amount for a household. The social
assistance shelter allowance will be provided in the normal fashion; however, the portable housing benefit
will fill the gap between the social assistance shelter allowance and actual shelter costs, up to the
maximum portable housing benefit amount.

If actual shelter costs increase or a recipient moves to a unit with higher rent, the portable housing benefit
amount paid will increase but remain subject to the maximum portable housing benefit amount. In
addition, if a recipient no longer receives social assistance, the portable housing benefit will be calculated
as described in 6.1.

As a result, recipients receiving social assistance are required to contact the ServiceOntario Information
Centre to report any changes (increases or decreases) in their shelter costs to allow MOF to adjust their
COHB benefit accordingly.

Recipients receiving social assistance do not need to report month-to-month changes in utilities because
shelter costs are averaged over a year.

6.5 Automated Income Verification

MOF conducts annual Automated Income Verification using CRA income tax information. As a result, all
household members whose income is to be included in the benefit calculation must submit income tax
return(s) to the CRA each year by April 30. Failure to submit the required income tax return(s) may result
in a delay in benefit payments.
 - 14 -

6.6 Exemption from Automated Income Verification

Applicants entering the COHB program may be exempted from Automated Income Verification for their
initial benefit calculation where:

• The household has not filed the required income tax return(s) in the previous calendar year; or
• The most recent income tax return(s) does not reflect the household’s current financial
circumstances.

In this situation, Service Managers will manually calculate and verify household net income and AFNI, as
outlined in 6.3 “Adjusted Family Net Income (AFNI)” on page 12.

If information is not available for an initial benefit calculation because a member of the household
believes that he or she or any member of the household will be at risk of abuse if the information is
obtained, the Service Manager will calculate and verify household net income and AFNI based on the
best available information.

During that year of exemption, household members whose income is to be included in the benefit
calculation will be required to submit annual income tax returns to the CRA by April 30. Households who
were initially exempt will be required to have Automated Income Verification based on their annual
notice(s) of assessment going forward.

6.7 First and Last Month’s Rent

For applicants approved for the COHB program by MOF, Service Managers may provide funding directly
for first and last month’s rent, where the applicant has demonstrated to the Service Manager a need to
receive the payment. Where Service Managers have a method for determining household need under the
Community Homelessness Prevention Initiative Program, a similar process should be applied.

The amount of first and last month’s rent shall not exceed the lesser of:

• Twice the amount of the actual rent paid by the approved household; or
• Twice the amount of 100 per cent of the CMHC AMR for an appropriately sized rental unit, based
on household composition.

MMAH will flow these funds to Service Managers on a quarterly basis retroactively, in accordance with
Service Manager quarterly claims.

6.8 In-Year Changes

As indicated on the application form, participants must report any changes in personal information (e.g.,
household composition, address) as soon as possible to the ServiceOntario Information Centre. Subject
to the following, recipients are not required to report an increase in income during the year or undergo a
reassessment of the monthly benefit due to an increase in income.

MOF will perform an in-year reassessment of recipient eligibility and/or monthly benefits under the
following circumstances:

• A recipient contacts the ServiceOntario Information Centre to request a reassessment due to a

significant decrease of at least 20 per cent in household income (limited to one in-year
reassessment each year).
 - 15 -

• A recipient contacts the ServiceOntario Information Centre to advise of a move to a different

Service Manager area (this may affect AMR and therefore the monthly benefit received).
• A recipient contacts the ServiceOntario Information Centre to advise of a permanent change to
household composition.
• A recipient contacts the ServiceOntario Information Centre to advise that they have started or
stopped receiving assistance under the Ontario Works Act, 1997 or the Ontario Disability Support
Program Act, 1997.
• A recipient who is receiving social assistance contacts the ServiceOntario Information Centre to
advise of a change (increase or decrease) in shelter costs.
• A Service Manager or recipient advises the ServiceOntario Information Centre that they have
ceased to be eligible on certain grounds for continued eligibility (e.g., the recipient is receiving
another government-funded housing benefit).

When performing an in-year review, MOF will request the necessary information from the recipient to
reassess eligibility and/or recalculate the monthly benefit, as appropriate.

Where an in-year reassessment results in a change in a COHB benefit amount, the change will be
processed at the time of the in-year reassessment.

As noted, recipients may request only one in-year reassessment between annual renewals due to a
significant decrease of at least 20 per cent in household income. Where a recipient has requested an in-
year reassessment due to a decrease in household income, net income and AFNI is determined by MOF
using the amount that best approximates the household’s income, calculated and adjusted as outlined in
6.3 “Adjusted Family Net Income (AFNI)” on page 12. The calculation is based on MOF’s projections of
income and deductions for the 12-month period beginning on the first day of the month following the
month in which the review is considered.

6.9 Monthly Payments

When MOF receives a completed application form or annual renewal form by the relevant monthly cut-off
date or the annual renewal deadline, payment is processed on a go-forward basis according to the
effective start date in the Eligibility Notice for new applicants or the first payment date of the next benefit
period for existing recipients. Payments are made by the 28th of each month.

If an application form is not submitted by the monthly cut-off date or is incomplete, new applicants will be
paid retroactively from the effective start date in the Eligibility Notice once all required information has
been submitted.

If an annual renewal form is submitted incomplete, recipients will be paid retroactively from the beginning
of the new benefit year once all required information has been submitted.

The household’s COHB benefit may be suspended if a recipient is absent from Ontario for more than 60
consecutive days, or if MOF has an incorrect mailing address or incorrect direct deposit information.

6.10 Direct Deposit

Payments will be made by direct deposit only, except for extenuating circumstances. Applicants should
submit direct deposit information with their applications, such as void cheques or direct deposit forms
from their bank along with a completed Schedule 3 form (Direct Deposit Request). MOF uses this
information to set up monthly payments to applicants.
 - 16 -

Direct deposit is a reliable, convenient and secure option that will reduce the time and effort needed to
cash monthly cheques. It also eliminates the risk of lost or damaged cheques and delays caused by
postal disruptions.

6.11 T5007 Tax Forms

MOF is required to issue a T5007 tax form, known as a Statement of Benefits, to all program participants
by the end of February each year. These forms report the COHB monthly benefits provided to recipients
for income tax purposes. MOF issues T5007 forms to participants even in cases where payments are
made directly to landlords. Benefits received under this program are exempted as income for the purpose
of calculating the monthly COHB benefit.

Service Managers are required to issue T5007 tax forms to participants for first and last month’s rent
payments delivered directly to households.
 - 17 -

7. FUNDING

The COHB program is jointly funded by the federal and provincial governments through the NHS Bilateral
Agreement. Up to $27,947,100 in the 2020-21 fiscal year and up to $36,619,000 in 2021-22 fiscal year is
available to assist households approved for the COHB program. Service Managers have received their
planning allocations for these two years. MMAH will also ensure funding is available for all households
participating in the PHB-SPP program as of March 31, 2020 and who remain eligible for payments under
the COHB program.

These planning allocations were determined using the same funding methodology used in the Ontario
Priorities Housing Initiative, which ensures appropriate geographic distribution of funding.

Funding allocations are provided on a “use it or lose it” basis, since funding from one fiscal year cannot
be reallocated to future years. For this reason, annual planning allocations that cannot be fully taken up
within the respective fiscal year may be reallocated by MMAH after December 31 to Service Manager
areas with higher take-up rates. A Service Manager’s funding allocation may not be reallocated if as of
December 31 of each year, the Service Manager is projected to spend 90 per cent of its annual planning
allocation by the end of the fiscal year.

In addition, the number of eligible households approved to receive a benefit in a Service Manager area
will be limited in any year by the amount of funding available in the following year for their service area.

Service Managers will identify households who may be eligible for the COHB program and assist with the
application process. Households who apply for the COHB program and are approved will be provided
with a monthly subsidy to assist with the costs of renting a unit of their choosing. This monthly subsidy will
be paid directly to households through MOF. Service Managers will receive annual planning allocations to
assist them in determining the number of households that may be assisted within a fiscal year.

All Service Managers are eligible for reimbursement on a quarterly basis of actual costs incurred for:

• Administration costs related to supporting the COHB program; and

• First and last month’s rent assistance provided to applicants who are approved for the COHB
program, as appropriate.

Service Managers will receive administration payments of $250 per approved application from their
service area, up to 5 per cent of their annual planning allocation. The “Service Manager Use Only” section
of the application form must be completed before the administration payment can be made.

Details related to Service Managers providing approved applicants with funding for first and last month’s
rent are included in 6.7 “First and Last Month’s Rent” on page 14.

Payments to Service Managers will be made quarterly based on the number of eligible applicants
approved for the COHB program in each service area, as reported by MOF through an online portal, and
through quarterly claims from Service Managers.

Service Managers are required to sign a Transfer Payment Agreement with MMAH and MOF that sets out
the roles and responsibilities of the parties and the accountability framework for the COHB program,
including the terms for funding and reporting requirements. For more information, see 8.2 “Transfer
Payment Agreements” on page 18.
 - 18 -

8. ACCOUNTABILITY AND REPORTING

The province places a high degree of importance on accountability for its actions, decisions and policies
with regard to the use of public funds for programs and services. The government has an obligation to
demonstrate value for money and ensure that funds have been spent appropriately and in a timely
manner. Accordingly, Service Managers must submit the following as accountability mechanisms for the
COHB program:

• Transfer Payment Agreement with MMAH and MOF;

• Quarterly Claims; and
• French Language Services Reports.

Service Managers will submit quarterly claims and French Language Services Reports as described in
the respective sections of the COHB Transfer Payment Agreement.

Service Managers are required to use the Transfer Payment Ontario System to submit COHB reports. For
assistance or questions regarding the Transfer Payment Ontario System, please contact the Housing
Service Desk at HousingServiceDesk@ontario.ca.

8.1 Memoranda of Understanding

Three memoranda of understanding govern the COHB program:

• MMAH and MOF Memorandum of Understanding: Sets out the responsibilities of the two
ministries in relation to the COHB program;
• CRA and MOF Memorandum of Understanding: Enables MOF to obtain household level tax
information from the CRA in order to perform Automated Income Verification during eligibility
determination and benefit calculation;
• MMAH and ServiceOntario Memorandum of Understanding: Arranges for ServiceOntario to
operate the Information Centre to respond to program enquiries from applicants and request
required information, as appropriate.

8.2 Transfer Payment Agreements

Service Managers must enter into a Transfer Payment Agreement with MMAH and MOF for the COHB
program. In accordance with the province’s Transfer Payment Accountability Directive, the agreements
will contain an accountability framework, outline the roles and responsibilities of the parties, and include
the terms for funding and reporting requirements. The agreement will set out the role of Service
Managers, MMAH and MOF in relation to the sharing of household personal information.

8.3 Quarterly Claims

Following the execution of Transfer Payment Agreements, Service Managers are required to submit
quarterly claims to MMAH for administration costs and reimbursement of first and last month’s rent paid to
eligible households for the previous quarter. Service Managers will also provide additional information,
data and reports as needed by the ministry to report on progress made towards achieving program
outcomes.
 - 19 -

Service Managers can request and view MOF reports of participating households through the ONT-TAXS
online portal.

8.4 Service Level Standards

Applicants assisted under the COHB program do not count towards meeting Service Managers’ service
level standards. Service level standards identify the minimum number of low-income households required
to receive RGI assistance (or approved alternative assistance) in Service Manager areas, as set out in
the Housing Services Act, 2011.

8.5 French Language Services Act Compliance

Service Managers who are located in or servicing an area that is designated under the French Language
Services Act are required to:

• Ensure services are provided in French; and

• Make it known to the public (through signs, notices, other information on services, and initiation of
communications in French) that services provided to and communications with the public in
connection with the COHB program are available in French.

Services being provided directly to the public by Service Managers, or through the office of a sub-
contractor (e.g., local non-profit agency), are required to comply with the French Language Services Act.

To demonstrate compliance, Service Managers are required to submit French Language Services
Reports to MMAH confirming that the requisite French language services are being provided. An initial
report must be signed and submitted to MMAH at the time of signing the Transfer Payment Agreement,
and reports must be submitted annually thereafter by July 15.

Sample French Language Services Report templates are included as part of the Transfer Payment
Agreements.
 - 20 -

9. ROLES AND RESPONSIBILITIES

MMAH will undertake the following activities:

• Program design, funding and accountability, in partnership with CMHC;

• Adjustment of the CMHC AMRs as appropriate, and determine the AMR for areas where data is
not available;
• Flow eligible administration cost funding and funds for first and last months’ rent directly to
Service Managers; and
• Arranging from ServiceOntario a program call centre to respond to enquiries.

Service Managers will undertake the following activities:

• Selecting households that may be eligible for program participation and distributing application
forms to interested households;
• Ensuring interested households have been informed of benefits and risks of the COHB program;
• Ensuring interested households have consented to the disclosure of their personal information to
the CRA, MMAH, and MOF;
• Completing the “Service Manager Use Only” section of the application form;
• Collecting and sending completed application forms to MOF for processing;
• Collecting required information on intake, and submitting required reports and claims to MMAH;
• Providing first and last months’ rent payments to eligible households (to be reimbursed by MMAH,
as appropriate;
• Submitting quarterly payment claims to MMAH;
• Notifying MOF of certain events, including a household’s acceptance of an offer of RGI housing
or similar type of housing assistance; and
• Completion and distribution of T5007 tax slips to households to report first and last months’ rent
payments for income tax purposes.

MOF will undertake the following activities:

• Distribution of application forms to Service Managers for distribution to eligible households;

• Processing applications including income verification of applicants;
• Determining eligibility for the benefit;
• Calculating benefit amounts;
• Making payments directly to eligible households (or to a third party if directed by the household);
• Reassessing eligibility and benefit amounts annually;
• Completing in-year reviews [when requested by households], in partnership with MMAH;
• Providing monthly reports to MMAH on participation rates and funding expensed;
• Completion and distribution of T5007s tax slips to households to report the benefit for income tax
purposes; and
• Respond to enquiries from participating households, as referred from ServiceOntario.

ServiceOntario will undertake the following activity:

• Operate the Information Centre to respond to program enquiries and receive account changes
from participating households.
 - 21 -

10. IMPORTANT DATES

The benefit year for the COHB program is July 1 to June 30. The COHB program will be delivered
according to the following timelines:

Activity Date

Program announcement December 19, 2019

Guidelines and support materials released to February 2020

Service Managers

Transfer Payment Agreements for administration February 2020

funding and first and last month’s rent payments
executed by MMAH, Service Managers and MOF

MOF provides an application form to Service April 1, 2020

Managers for distribution to eligible households

MOF begins receiving applications April 6, 2020

MOF begins payments to new COHB program By April 28, 2020

recipients

Service Manager quarterly claims due to MMAH Q1 (July 15)

each year (annual deadlines) Q2 (October 15)
Q3 (January 15)
Q4 (March 15)

Service Manager French Language Services Initial report submitted at the time of signing
Reports due to MMAH (where required) the Transfer Payment Agreement and reports
submitted annually thereafter by July 15

To obtain further information about the COHB program, Service Managers are encouraged to contact
their respective regional staff contacts at MMAH. For information on available support services, contact
the respective regional staff contacts at the Ministry of Children, Community and Social Services. Contact
information is included in the appendices.
 - 22 -

APPENDIX A: MINISTRY OF MUNICIPAL AFFAIRS AND HOUSING

CONTACTS

MUNICIPAL SERVICES OFFICE – CENTRAL

Serving: Durham, Halton, Hamilton, Muskoka, Niagara, Peel, Simcoe, York

777 Bay Street 13th Floor

Toronto, ON M7A 2J3
General Inquiry: 416-585-6226
Toll Free: 1-800-668-0230
Fax: 416-585-6882

Contact: Ian Russell, Team Lead, Regional Housing Services

Tel: 416-585-6965
Email: ian.russell@ontario.ca

MUNICIPAL SERVICES OFFICE – EASTERN

Serving: Cornwall, Hastings, Kawartha Lakes, Kingston, Lanark, Leeds and Grenville, Lennox and
Addington, Northumberland, Ottawa, Peterborough, Prescott and Russell, Renfrew

8 Estate Lane, Rockwood House

Kingston, ON K7M 9A8
General Inquiry: 613-545-2100
Toll Free: 1-800-267-9438
Fax: 613-548-6822

Contact: Mila Kolokolnikova, Team Lead, Regional Housing Services

Tel: 613-545-2123
Email: mila.kolokolnikova@ontario.ca

MUNICIPAL SERVICES OFFICE – WESTERN

Serving: Brantford, Bruce, Chatham-Kent, Dufferin, Grey, Huron, Lambton, London, Norfolk,
Oxford, St. Thomas, Stratford, Waterloo, Wellington, Windsor

659 Exeter Road, 2nd Floor

London, ON N6E 1L3
General Inquiry: 519-873-4020
Toll Free: 1-800-265-4736
Fax: 519-873-4018

Contact: Tony Brutto, Team Lead, Regional Housing Services

Tel: 519-873-4032
Email: tony.brutto@ontario.ca
 - 23 -

MUNICIPAL SERVICES OFFICE – NORTHERN (SUDBURY)

Serving: Algoma, Cochrane, Greater Sudbury, Manitoulin-Sudbury, Nipissing, Parry Sound, Sault
Ste. Marie, Timiskaming

159 Cedar Street, Suite 401

Sudbury, ON P3E 6A5
General Inquiry: 705-564-0120
Toll Free: 1-800-461-1193
Fax: 705-564-6863

Contact: Cindy Couillard, Team Lead, Regional Housing Services

Tel: 705-564-6808
Email: cindy.couillard@ontario.ca

MUNICIPAL SERVICES OFFICE – NORTHERN (THUNDER BAY)

Serving: Kenora, Rainy River, Thunder Bay

435 James Street, Suite 223

Thunder Bay, ON P7E 6S7
General Inquiry: 807-475-1651
Toll Free: 1-800-465-5027
Fax: 807-475-1196

Contact: Andrew Carr, Team Lead, Regional Housing Services

Tel: 807-475-1665
Email: Andrew.Carr@ontario.ca

HOUSING PROGRAMS BRANCH – TORONTO

Serving: Toronto

777 Bay Street, 14th Floor

Toronto, ON M7A 2J3
Fax: 416-585-7003

Contact: Bailey Anderson, Account Manager, Regional Services Delivery Unit

Tel: 647-527-1473
Email: bailey.anderson@ontario.ca
 - 24 -

APPENDIX B: MINISTRY OF CHILDREN, COMMUNITY AND SOCIAL

SERVICES REGIONAL OFFICE CONTACTS

CENTRAL REGION
Serving: Dufferin, Halton, Peel, Simcoe, Waterloo, Wellington, York

6733 Mississauga Road, Suite 200

Mississauga, ON L5N 6J5
Tel: (905) 567-7177
Fax: (905) 567-3215
Toll Free: 1-877-832-2818
TTY: 905-567-3219

17310 Yonge Street, Unit 1

Newmarket, ON L3Y 7R8
Tel: (905) 868-8900
TTY: (905) 715-7759
Fax: (905) 895-4330
Toll Free: 1-877-669-6658

EAST REGION
Serving: Cornwall, Durham, Hastings, Kawartha Lakes, Kingston, Lanark, Leeds & Grenville,
Lennox & Addington, Northumberland, Ottawa, Peterborough, Prescott & Russell, Prince
Edward County, Renfrew

347 Preston Street, 3rd Floor

Ottawa, ON K1S 2T7
Tel: (613) 234-1188
Fax: (613) 783-5958
Toll Free: 1-800-267-5111

23 Beechgrove Lane
Kingston, ON K7M 9A6
Phone: 1-613-531-5740
Fax: 613-536-7377
Toll-Free: 1-877-345-5622
 - 25 -

WEST REGION
Serving: Brantford, Bruce, Chatham-Kent, Grey, Hamilton, Huron, Lambton, London, Niagara,
Norfolk, Oxford, St. Thomas, Stratford, Windsor

217 York Street, Suite 203

P.O. Box 5217
London, ON N6A 5R1
Tel: (519) 438-5111
Fax: (519) 672-9510
Toll Free: 1-800-265-4197
TTY: (519) 663-5276

119 King Street West

Hamilton, ON L8P 4Y7
Tel: (905) 521-7280
Fax: (905) 546-8277
Toll Free: 1-866-221-2229
TTY: (905) 546-8276

270 Erie Street East

P.O. Box 1810, Station A
Windsor, ON N9A 7E3
Tel: (519) 254-5355
Fax: (519) 255-1152
Toll Free: 1-800-419-4919
TTY: (519) 907-0205

NORTH REGION
Serving: Algoma, Cochrane, Kenora, Manitoulin-Sudbury, Nipissing, Parry Sound, Rainy River,
Sault Ste. Marie, Sudbury, Thunder Bay, Timiskaming

199 Larch Street

10th Floor, Suite 1002
Sudbury, ON P3E 5P9
Tel: (705) 564-4515
Fax: (705) 564-2163
Toll Free: 1-800-461-1167
TTY: (705) 564-3233

621 Main Street West

North Bay, ON
P1B 2V6
Tel: (705) 474-3540
Fax: (705) 474-5815
Toll Free: 1-800-461-6977
TTY: (705) 474-7665
 - 26 -

TORONTO
Serving: Toronto

375 University Avenue, 5th Floor

Toronto, ON M7A 1G1
Tel: (416) 325-0500
Fax: (416) 325-0565
TTY: (416) 325-3600