Dealer Policy Manual: Section 6 Service / Warranty North American Dealer Warranty Policy

Dealer Policy Manual
Section 6 Service / Warranty

North American Dealer Warranty Policy
87056510
DEALER POLICY MANUAL
SUMMARY OF CHANGES
DATE: Jan 2019
SECTION 1. TERMS AND CONDITIONS
6.1.1 Base and Extended Warranty Terms

• Add Kongskilde Tillage Equipment AG Terms and Conditions chart
• Update chart and notes (separating AG products, CE products)
6.1.4 Custom Care

• Delete all units with this service have expired
6.1.5 Service Quote

• renumbered to 6.1.4
Section 2. REIMBURSEMENT
6.2.4 Dealer Storage Maintenance and Pre-delivery Service

• Clarify Dealer Inventory Maintenance requirements
• Clarify Pre-delivery and Dealer Arrival inspection requirements
• Add details on Service Bulletins for storage and maintenance
6.2.5 Items Not Covered by Warranty

• Clarify software updates without a warrantable failure
• Add time associated with administrative work (ASiST-THD, eTim, etc.)
6.2.6 Replacement of Complete Assemblies

• Revise Repair vs. Replace Requirement exceptions
○ Delete 48 hours part availability and opening of BDA
○ Add proof of part availability using NGPC screenshot and training job aid
○ Clarify the request for Field Service Representative exception
6.2.7 Mandatory Use of Remanufactured Parts

• Revise Use of Remanufacture Requirement exceptions
○ Delete 48 hours part availability and opening of BDA
○ Add proof of part availability using NGPC screenshot and training job aid
○ Clarify the request for Field Service Representative exception
6.2.8 Parts and Labor Allowance

• Delete requirement to open ASiST incident at 4 hours diagnostic.
• Clarify use of diagnostic labor
• Clarify how to request generic labor (adding good vs. bad examples)
Document No. DPM_87056510 Supersedes all previous versions

SUMMARY OF CHANGES
DATE: Jan 2019
• Clarify allowance for labor rate discount program requirements

• Add Supporting Documents for Audit
6.2.9 Outside Labor and Repair (External Work)

6.2.12 Claim Submission Time Limits

• Clarify requirement for claim submission >30 days past warranty expiration
6.2.14 Changes to Warranty Labor Rates

• Clarify dealer and Field Service Representative requirements
• Add exclusion of legacy models when submitting for labor rate change request
6.2.16 Fluids
• Delete requirement for invoice attachment
• Add submission instructions using fluid part number and quantity
6.2.18 Warranty Types

• Clarify use of Warranty Types (chart on page 2)
6.2.19 Service Policy Claim Reimbursement

• Add BDA contact information
6.2.20 Service Bulletins and Warranty Bulletins

• Add eTim screenshot visual aid and instructions to finding Warranty Bulletins
6.2.21 SmartTrax
• Delete claim requirement using the track serial number.
• Add carriage component claims warranted by CNH Industrial are claimed against the T9 tractor serial number.
Section 3. SERVICE PARTS Switch Section 3 Dealer Audit with Section 7 Service Parts
6.3.1 Service Parts Warranty Coverage

• Add visual aid example of service parts installed warranty coverage
• Add visual aid example of over the counter parts warranty coverage
• Clarify packages and kits claiming
• Revise warranty coverage charts with side-by-side comparison New vs. Reman parts

SUMMARY OF CHANGES
DATE: Jan 2019
6.3.3 Reman Parts Policy

• Delete statement reman parts must be replaced not repaired
• Clarify contact information 1800WHYREMAN
6.3.4 Ship Direct Parts

• Add NGPC screenshot visual aid to identify "ship direct" parts
6.3.5 Service Parts Claim Filing

• Add chart for guidance of claim type and serial number submission
• Add claim filing instructions and mandatory field requirement
• Add eWarranty screenshot visual aid
• Clarify extended failure description examples and attachment requirements
Section 4. REGISTRATION
6.4.2 Warranty Types

• Clarify demonstration units and the demo log requirements
6.4.6 Replacement of PIN plate Request

• Clarify requirements to send forms to CNHi security contacts
6.4.7 SmartTrax T9.xxx Registration

• Delete subject (SmartTrax are invoiced and registered with the T9)
Section 5. PRODUCT IMPROVEMENT PROGRAMS
6.5.2 Filing for PIP

• Update part order type
6.5.3 Marking Units Complete

• Update marking expired PIP complete
• Add dealer ability to notify via WIT and proof of repair through attachment of work order or CNHi claim number for
verification. Removing Field Service Representative's involvement.
Section 6. PART RECALL
6.6.1 Warranty Parts Return Process Overview

• Add requirement tagging parts as soon as removed. Do not wait until claim is submitted.

SUMMARY OF CHANGES
DATE: Jan 2019
6.6.2 Warranty Parts Return Notification

• Clarify how dealers are notified regarding part recalls
6.6.3 Warranty Parts Packaging and Shipping Instructions

• Clarify Normal, core and ad-hoc shipping instructions.
• Clarify ASIST-THD request shipping instructions.
6.6.4 Warranty Parts Freight Reimbursement

• Clarify Normal, core and ad-hoc freight pre-pay.
• Clarify ASIST-THD Request freight pre-pay.
6.6.5 Return Credit, Reversal, and Appeal Process

• Clarify Core Credit contact information from SRC Logistics
• Clarify reversal dispute process
• Clarify appeal of reversal part returns
Section 7. DEALER AUDIT Switch Section 7 Service Parts with Section 3 Dealer Audit
6.7.1 Audit Policy

• Add reference to Section 6.7.3 Certified Electronic Dealer Business System (new section)
• Add new document to instruct dealer how to apply for certification of Electronic Audit Trail: Dealer Management
Systems.
6.7.3 Certified Electronic Dealer Business System (new section)

• Add list of Certified Dealer Business Systems - Electronic Unalterable Audit Trail
6.7.4 Requirements of Electronic Audit Trail (new section)

• Add new section how to certify a new DMS
Section 8. SPECIFIC COMPONENT WARRANTY
6.8.3 Batteries
• Delete claim attachment requirement
• Add attach the test printout to the work order to retain on file
• Add proration by percentage table (replacing a single example chart)
6.8.4 Engines
• Update contact information for engines warranted directly by manufactures

SUMMARY OF CHANGES
DATE: Jan 2019
6.8.5 Fuel Systems

• Delete DFI testing and tool requirement
• Add proof of lack of availability of parts same requirements as 6.2.7 Mandatory Use of Reman
6.8.7 Rubber Tracks

• Add AceTrack warranted direct by Soucy International
6.8.9 Additional Claim Requirements

• Clarify serial number and photo requirements
• Revise format for serial number requirements
• Add Combine Hydraulic Powered Rear Axle Motor serial number requirements photos
• Add ALO loader serial number requirements
• Add examples good photos (close up and wide angle)
6.8.11 Wholegood Attachments

• Clarify and format of registration and claim filing for serialized and non-serialized attachments
Section 9. WARRANTY FORMS

No revisions

CHAPTER SECTION
6 - SERVICE / WARRANTY CONTENTS
SUBJECT REV. DATE PAGE
Jan 2019 1 OF 2
Chapter Section SUBJECT Revision

1 - WARRANTY TERMS AND
6 CONDITIONS 1 - BASE AND EXTENDED WARRANTY AND TERMS Jan 2019
6 2 - EMISSIONS WARRANTY Jul 2015
6 3 - PURCHASED PROTECTION PLAN Jan 2015
6 4 - SERVICE QUOTE Jan 2019
2 - REIMBURSEMENT POLICY AND
6 PROCEDURES 1 - OWNER RESPONSIBILITY Jan 2011
6 2 - DEALER RESPONSIBILITY Apr 2011
6 3 - COMPANY RESPONSIBILITY Apr 2011
4 - DEALER ARRIVAL REPORT, DEALER INVENTORY
6 MAINTENANCE and PREDELIVERY PROCEDURES Jan 2019
6 5 - ITEMS NOT COVERED BY WARRANTY Jan 2019
6 6 - REPAIR VS. REPLACE OF COMPLETE ASSEMBLIES Jan 2019
6 7 - MANDATORY USE OF REMAN PARTS Jan 2019
6 8 - PARTS AND LABOR ALLOWANCE Jan 2019
6 9 - OUTSIDE LABOR AND REPAIR (EXTERNAL WORK) Jan 2019
6 10 - SHIPPING COST FOR WARRANTY PARTS Aug 2016
6 11 - TRAVEL AND MILEAGE REIMBURSEMENT Jan 2019
6 12 - CLAIM SUBMISSION TIME LIMITS Jan 2019
13 - WARRANTY INFORMATION TOOL AND CLAIM
6 APPEAL Jul 2011
6 14 - CHANGES TO WARRANTY LABOR RATES Jan 2019
15 - WARRANTY FOR EQUIPMENT NOT RETAILED BY
6 THE SERVICING DEALER Apr 2011
6 16 - FLUIDS Jan 2019
6 17 - WARRANTY COVERAGE FOR DECALS AND PAINT Jan 2013
6 18 - WARRANTY CLAIM TYPES Jan 2019
6 19 - SERVICE POLICY CLAIM REIMBURSEMENT Jan 2019
20 - Bulletin Tool – Service, Product Improvement Program
6 (PIP), and Warranty Bulletins Jan 2019
6 21 - SmartTrax Claiming Procedure Jan 2019
6 3 - SERVICE PARTS 1 - SERVICE PARTS WARRANTY AND COVERAGE Jan 2019
6 2 - SHIPPING AND INVOICE DISCREPANCIES Jan 2013
6 3 - REMANUFACTURED PARTS POLICY Jan 2019
6 4 - SERVICE PARTS SHIP DIRECT Jan 2019
6 5 - SERVICE PARTS CLAIM FILING INSTRUCTIONS Jan 2019
6 4 - REGISTRATION 1 - EQUIPMENT REGISTRATION Jul 2015
6 2 - WARRANTY TYPES Jul 2015
6 3 - SCHEDULE OF ADJUSTED TERMS Jul 2015
6 4 - WARRANTY START DATE WAIVERS Jul 2015
6 5 - CHANGE OF EQUIPMENT STATUS Jul 2015
6 6 - REPLACEMENT PIN PLATE REQUEST Aug 2016
5 - PRODUCT IMPROVEMENT
6 PROGRAMS (PIP) 1 - DEALER AND CUSTOMER NOTIFICATION Jan 2016
6 2 - FILING PIP CLAIMS Jan 2015
6 3 - MARKING UNITS COMPLETE Jan 2019

CHAPTER SECTION
6 - SERVICE / WARRANTY CONTENTS
Jan 2019 2 OF 2
Chapter Section SUBJECT Revision

6 4 - REMOVING UNITS OPEN PIP REPORT Apr 2011
6 5 - SPECIAL PIP Jan 2013
6 6 - PARTS RECALL 1 - WARRANTY PARTS RETURN PROCESS OVERVIEW Jan 2019
6 2 - WARRANTY PART RETURNS NOTIFICATION Jan 2019
3 - PART RETURN PACKAGING & SHIPPING
6 INSTRUCTIONS Jan 2019
6 4 - FREIGHT REIMBURSEMENT Jan 2019
6 5 - RETURN CREDIT, REVERSAL, AND APPEAL PROCESS Jan 2019
6 7 - DEALER AUDIT 1 - AUDIT POLICY Jan 2019
6 2 - AUDIT PROCEDURE Jan 2019
3 - CERTIFIED ELECTRONIC DEALER BUSINESS
6 SYSTEMS Jan 2019
6 4 - REQUIREMENTS FOR ELECTRONIC AUDIT TRAIL Jan 2019
8 - SPECIFIC COMPONENT
6 WARRANTY 1 - SPECIFIC COMPONENT WARRANTY Jan 2011
6 2 - PRECISION FARMING AND GUIDANCE SYSTEM Jan 2019
6 3 - BATTERIES Jan 2019
6 4 - ENGINES Jan 2019
6 5 - FUEL SYSTEMS Jan 2019
6 6 - RADIOS Jan 2011
6 7 - RUBBER TRACKS Jan 2019
6 8 - TIRES AND TUBES Jan 2016
6 9 - ADDITIONAL CLAIM REQUIREMENTS Jan 2019
6 10 - CUTTING EDGES Jan 2011
11 - WHOLEGOODS ATTACHMENTS AND ALLIED
6 EQUIPMENT Jan 2019
6 12 - IRRIGATION POWER UNITS Aug 2014
6 13 - TOYS AND TOOLS Dec 2011
6 14 - ALLISON TRANSMISSION WARRANTY Jul 2015
6 15 - PRECISION CONSTRUCTION COMPONENTS Jan 2016
6 9 - WARRANTY FORMS 1 - ORDERING PROCESS Jan 2011

CHAPTER SECTION
6 - SERVICE / WARRANTY 1 - WARRANTY TERMS AND CONDITIONS
1 - BASE AND EXTENDED WARRANTY AND TERMS
Jan 2019 1 OF 15
INTRODUCTION
The warranty described here is from CNH Industrial America LLC and in Canada, CNH Industrial Canada, Ltd. both
of which are referred to in this document as “CNH Industrial”. This is a limited warranty that is provided to the retail
purchaser in return for consideration paid as part of the purchase price of the product. The Dealer Agreement in
Paragraph 14(a) requires: “the Dealer to review the written warranty set forth in the Manual with the customer and
obtain the customer’s signature on the Warranty and Limitation of Liability Agreement. Dealer shall then submit the
signed Warranty and Limitation of Liability Agreement to the company as set forth in the Manual. Dealer shall also
provide customer information for each Product retailed by the Dealer as requested by the company for the purposes of,
but not limited to, the Warranty Record.” By virtue of completing the section on “Operator’s Manual / Warranty Receipt
Verification” the dealer is obtaining the customer’s acknowledgement as evidenced by their initials and signature that
the correct Operator’s Manual has been furnished and the safety precautions and safety features of the product were
explained.
At time of sale, both the Selling Dealer and the Retail Purchaser shall sign and date the Warranty and Limitation of
Liability (WLL) Agreement. The Selling Dealer must retain, for their records, a copy of the fully completed and properly
executed WLL. A retailed unit will not be properly registered without this signed Agreement. Additional forms (refer to
6.9.1 Warranty Forms 9-1 ) are available from the Document Management Customer Service Center (DMC) contact
by phone 262-636-7540, fax 262-636-7530 or email nadmcordercenter@cnh.com.
Additionally, the Selling Dealer must mail the original completed WLL to the CNH Industrial address printed on the
WLL:
• USA mail original to CNH Industrial Capital America LLC, Attn: WLL Agreement, PO Box 3700, Lancaster, PA
17604-3700 USA
• Overnight courier mail original to CNH Industrial Capital America LLC, Attn: WLL Agreement, 500 Diller Ave., New
Holland, PA 17557
• Canada mail original to CNH Industrial Capital America LLC, Attn: WLL Agreement, 4475 North Service Rd, Suite
301, Burlington, ON L7L4X7 Canada
NOTE: when registering a retail sale, the dealer must complete the section in the Electronic Settlement System War-
ranty Registration screen indicating the customer and dealer have signed and will submit the WLL Agreement within
10 days of retail settlement.
NEW UNIT LIMITED WARRANTY

This warranty is for CNH Industrial products sold and registered in the United States or Canada and normally oper-
ated in the United States or Canada (excluding United States Territories). Warranty repairs on imported equipment
designed or intended by CNH Industrial for sale or registration outside of the United States or Canada do not qualify
for warranty reimbursement. Product support on similar equipment will not be provided due to legal liability. If a unit is
in dealer inventory, but is not visible in the CNH Industrial eWarranty system, the dealer should notify CNH Industrial
Warranty Administration about the unit by submitting a Warranty Information Tool (WIT) incident.
WARRANTY COVERAGE
The pre-delivery warranty coverage begins at the time the unit is delivered to the dealer. Certain demonstrator, rental,
lease, and other used units may be eligible for a portion of a new unit warranty. The availability of the remaining
portion of a new unit warranty does not mean that a unit is new or unused. The warranty coverage ends when either
the month in service or machine hour limit is reached, whichever limit occurs first. CNH Industrial will pay parts and
labor costs to repair the defect in material or workmanship found in a unit and reported during the warranty period.
The services must be performed by an authorized CNH Industrial dealer. If parts are needed during the repair, CNH
Industrial requires genuine CNH Industrial new or remanufactured parts.

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Jan 2019 2 OF 15
CNH Industrial provides no warranty, expressed or implied, for a component or other item that is separately warranted
to the purchaser by its manufacturer, reference Section 6.8.1, 8-1 .
EXCLUSIVE REMEDY
THE REMEDY OF REPAIRING A DEFECT IN MATERIAL OR WORKMANSHIP AT A NEW HOL-

LAND AG OR NEW HOLLAND CE DEALERSHIP UNDER THE TERMS OF THIS WARRANTY
IS THE PURCHASER’S EXCLUSIVE REMEDY AND IS IN LIEU OF ANY OTHER REMEDY
OTHERWISE AVAILABLE.
NO MODIFICATION OR EXTENSION OF WARRANTY

The CNH Industrial Warranty is limited to the written terms of the products WLL. CNH Industrial does not authorize
any person, dealer or agent to change or extend the terms of this warranty in any manner. Any assistance to the
purchaser in the repair or operation of any CNH Industrial product outside the terms or limitations or exclusions of this
warranty will not constitute a waiver of the terms, limitations or exclusions of this warranty, nor will such assistance
extend or re-establish the warranty.
THIS WARRANTY IS VOID:

• If the unit’s hour meter is altered to misrepresent the usage
• If any unit component has been modified beyond specification
• If the unit is used in an application for which it is not designed
• If the unit has been scrapped, salvaged, stolen, junked or totaled
BASE AND EXTENDED WARRANTY COVERAGE

Base Warranty is the factory warranty provided to the customer at no additional cost for a specific period of time
covering the complete machine.
Extended Warranty is an extension of the base warranty coverage on specific components provided to the customer
at no additional cost.

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Jan 2019 3 OF 15
Agricultural Equipment (Warranty and Limitation of Liability Agreement Form No. 220191)
PRODUCT BASE WARRANTY Extended Coverage Notes
Tractors
Tractors - not otherwise listed 24 Mo. / 2000 Hrs None Note 2, 4
T9.xxx tractors with SmartTrax™ 24 Mo. / 2000 HRS 48 Mo. / 2000 Hrs Note 4, 5
Tractors - Compact tractors (CVT 24 Mo. / 2000 Hrs 36 Mo. / 2000 Hrs Notes 1, 3
Models)
Tractors – Compact tractors (non CVT 24 Mo. / 750 Hrs 72 Mo. / 1500 Hrs Notes 1, 3
Models)
Hay and Forage Equipment

Windrowers 12 Mo. / Unlimited Hrs 24 Mo. / 2000 Hrs Note 1
Windrower disc headers and disc 12 Mo. / Unlimited Hrs 36 Mo. / unlimited Hrs Note 6
mower conditioners
Windrower sickle head, draper head, 12 Mo. / Unlimited Hrs None
and sickle mower conditioners
Balers 12 Mo. / Unlimited Hrs None Note 7
Bale Accumulators 12 Mo. / Unlimited Hrs None
Wheel Rakes and Mergers 12 Mo. / Unlimited Hrs None
Forage Blowers 12 Mo. / Unlimited Hrs None
Bale Wagon 12 Mo. / Unlimited Hrs 24 Mo. / 2000 Hrs Note 1
Application Equipment
Pull-type Sprayers 24 Mo. / Unlimited Hrs 60 Mo. / Unlimited Hrs Note 8
Self-propelled Sprayers – R Series 12 Mo. / 1200 Hrs 24 Mo. / 1200 Hrs Note 2, 9
Self-propelled Sprayers – F Series 12 Mo. / 1500 Hrs 24 Mo. / 1500 Hrs Note 2, 9
Manure Spreaders 12 Mo. / Unlimited Hrs None Note 10

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Jan 2019 4 OF 15
PRODUCT BASE WARRANTY Extended Coverage Notes

Harvesting Equipment
Combines 12 Mo. / Unlimited Hrs 24 Mo. / 2000 Hrs Note 1
Combine Headers, Corn and Grain 12 Mo. / Unlimited Hrs None
Self-Propelled Forage Harvesters 12 Mo. / Unlimited Hrs 24 Mo. / 2000 Hrs Notes 1, 2, 11
Pull-type Forage Harvesters 12 Mo. / Unlimited Hrs 60 Mo. / Unlimited Hrs Note 11
Grape Harvester 12 Mo. / Unlimited Hrs None
Planting and Seeding

Equipment
Air Carts 24 Mo. / Unlimited Hrs 60 Mo. / Unlimited Hrs Note 8
Air Hoe Drills 24 Mo. / Unlimited Hrs 60 Mo. / Unlimited Hrs Note 8
Disc Drills 12 Mo. / Unlimited Hrs None
Precision Drills 24 Mo. / Unlimited Hrs 60 Mo. / Unlimited Hrs Note 8
Packer Drawbars 24 Mo. / Unlimited Hrs 60 Mo. / Unlimited Hrs Note 8
Tillage Equipment
Cultivators 24 Mo. / Unlimited Hrs 60 Mo. / Unlimited Hrs Note 8
Kongskilde Tillage Equipment 12 Mo. / Unlimited None
Materials Handling Equipment
Front Mounted Loaders 12 Mo. / Unlimited Hrs None
805TL Front Loader Series 24 Mo. / Unlimited Hrs None
Implements & Attachments 12 Mo. / Unlimited Hrs None
Rotary Mower 12 Mo. / Unlimited Hrs 60 Mo. / Unlimited Hrs Note 12
Utility Vehicles 12 Mo. / 1000 Hrs 24 Mo. / 2000 Hrs Note 1 & 13
Note : Bidirectional Loaders and tractors are sold and invoiced as one registered unit, therefore, the loader has the
same warranty as the tractor.
Note 1: Extended Engine Warranty

The following components are covered by extended engine warranty:
All internal lubricated parts that are captured between the valve cover and oil pan
• Cylinder block • Oil pan
• Cylinder head • Flywheel housing
• Head gasket • Turbocharger
• Intake manifold • Thermostats
• Exhaust manifold • Engine oil cooler
• Front/timing gear cover • Engine oil pump
• Valve cover • Water pump
• Remote oil filter adapters (where applicable) • Seals and gaskets

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Jan 2019 5 OF 15
Items not specifically listed above are not covered by extended engine warranty. These items include, but
are not limited to:
• Electrical components • Filters, lubricants and coolants
• Fuel system components • Radiator
• Air filtration components • Drive belts and pulleys
• Exhaust system pipes and mufflers • Tune-up related components
• Air compressors and attachments
• Engine mounted hydraulic pumps
Some of these items not covered by extended warranty are covered by Emissions warranty (reference Section 6 .1.2,
1-1 ).
The above extended engine warranty applies only to engines warranted by CNH Industrial. Engines not warranted
by CNH Industrial are warranted directly by their respective manufacturers (reference Section 6.8.1 , 8-1).
Note 2: Caterpillar, Cummins, Deutz, Briggs and Stratton, Kawasaki, and Kohler Engine
Warranty
Coverage and terms provided by their respective manufacturers. The following items are warranted by Cummins
during base warranty:
(all parts external and internal having a Cummins part number)

• Alternator
• Air compressor
• Starter
• Engine control module (ECM)
• Engine electrical harness
• Fuel pump / injection pump
• Fuel injectors
• Turbocharger
• All Tier IV exhaust components (U.S. only)
Note 3: Extended Transmission and Drive Axle Warranty

TRANSMISSION
• Transmission (mechanical, hydrostatic and CVT) and all internal lubricated parts
• Torque converter
• Auxiliary drive axle transfer
• Seals and gaskets
DRIVE AXLE(S)
• Center & drive axle housing and all internal lubricated parts
• Front axle housing and all internal lubricated parts
• Axle shafts

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Jan 2019 6 OF 15
• Bearings (wheel and axle hub)

• Final drive housings and all internal lubricated parts
• Seals and gaskets
• PTO – clutch
• Drive shaft and universal joints
Note 4 : Definition of Commercial and/or Scraper Application

TJ/T9000 /T9.xxx tractors used in commercial and/or scraper applications must be “Factory Designated” for these
applications. These tractors have special equipment necessary for this application.
The following criteria define commercial/scraper application:

1. Any agricultural tractor that is used in a scraper, earthmoving, other commercial or non-agricultural application, for
which the owner receives compensation. The only exception is a customer using a scraper on his or her own farm
to level land for agricultural crop production and is limited to 50% or less of annual accumulated hours of operation.
2. Other uses of agricultural tractors that are considered Commercial include, but are not limited to: site preparation,
excavation, pond construction and forestry applications.
3. Failures resulting from the use of a non-scrapper tractor in a scrapper application will not be covered under war-
ranty.
4. Conditions causing excessive track wear or alignment will not be covered under warranty.
Note 5: Rubber Track Warranty

Refer to Section 6.8.7, 8-1 for warranty coverage by ATI/Camso on rubber tracks.
Note 6 : Extended Cutterbar Warranty:

This extended warranty is applicable for retailed units from January 1, 2016 or after. The extended warranty starts
after the expiration of the base warranty and provides additional coverage of 24 months with unlimited hours.
Eligible models:
• H6000 series trailed and mounted disc mowers
• H7000 and DB300 series Discbine® disc mower-conditioners
• 400 series Durabine™ disc heads for Speedrower® self-propelled windrowers
Excluded models:
• HM series mounted disc mowers
• MegaCutter™ mounted disc mower-conditioners
Extended warranty covers the following components:

• Disc-drive-module housing assemblies - clockwise and counter-clockwise
○ Disc-drive-module cross shaft gears, dipsticks, bearings, bearing shims, washers, breather plugs, oil-slingers,
attachment hardware, seals against external oil leakage
• Disc-drive-module top-cap bearing housing assemblies - clockwise and counter-clockwise

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Jan 2019 7 OF 15
○ Pinion shaft gears, bearings, bearing shims, washers, attachment hardware, seals against external leakage
• Disc-drive-module housing spacers and module interconnecting drive shafts
• Disc cutterbar assembly tie-bolts (threaded rod), disc cutterbar pivoting arm mounts, and end caps
Extended warranty does not cover the following components:

• Disc cutterbar input power take-off (PTO) drive shafts
• Driven and shock protected disc hub assemblies
• Discs, disc caps, crop lifters, crop drums, blades/knife plates, disc scrapers, cutterbar skid shoes, and stone/rock
guards
Note 7 : Baler Belt Warranty

Belt claims require photos of the failed belt. “The North American Round Baler Belt Failure Analysis and Maintenance
Handbook” will be used to analyze warrantable vs. non-warrantable failures. The handbook (document number
48006656) is available from the CNH Industrial Document Management Customer Service Center (DMC) by phone,
262-636-7540, fax 262-636-7530 or email nadmcordercenter@cnh.com.
All roll forming belts:

The most common warrantable failures are, but not limited to the following examples:
• Ply separation without signs of foreign object damage.
• Perpendicular break across the belt without signs of foreign object damage.
• Outside of the belt cracking along entire splice length
• Inside splice diagonal seam peeling greater than 1/2” along the entire splice. This does not include cosmetic crack-
ing which is not a defect.
Coverage does not support, but is not limited to, the following examples:
• Belts that fail due to damage from foreign objects
• Belts that fail due to edge wear
• Belts that fail due to improper operation or belt alignment
• Cosmetic cracking at any seam or other location. Cosmetic cracking is defined as a diagonal crack along the seam
that shows no peeling or belt cord damage.
Belts claimed as defective may be recalled for inspection if further review is warranted. If it is determined that the belt
is not defective the warranty claim will be reversed. Only defective belts should be replaced . Entire belt sets should
not be replaced to address one defective belt.
Endless belts:
Will be covered for 3 years from date of purchase or 15,000 bales, whichever occurs first. Belts that fail as a result
of a defect in material or workmanship will be replaced free-of-charge to the customer. Labor to replace the defective
belt(s) will also be covered, up to 9 hours. File claim under the serial number and model of the unit with photos
included.
The additional coverage on Endless belts applies to original equipment belts only. Replacement belts are warranted
under our Service Parts warranty.

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Jan 2019 8 OF 15
Election to replace the non-defective belts during an extended belt warranty repair should be discussed with each
customer. This would allow any customer to replace non-defective belt (at their expense) while taking advantage
of the 9 hours labor limit paid by New Holland This election will ensure customer satisfaction and allow for a more
positive interface with each customer.
Endless Belt Claim Filing Instructions after base warranty has expired:
Serial Number: Serial number of the repaired unit
Defect Code: 7-digit code that identifies the failed component
Failure Code: 3-digit code that describes the problem
Warranty Type: C - Service Policy
Authorization Number: PROG000011
Complaint: Explain what the customer said was wrong with the unit
Cause: Explain what caused the failure as determined by the repair technician
Correction: Explain the key tasks performed to correct the failure
Causal Part: Failed part number
Part Number: Replacement part number(s)
SRT Operation Code: 62140AA39
Labor Units: 90 work units (9 hours)
Note 8: 60 Month Extended Frame Warranty

The following components are covered by extended frame warranty:
• Hitch and Main Frame Weldments
• Wing Frame Weldments
• Rockshafts
Items not specifically listed above are not covered by extended warranty. Coverage is not transferable.
Note 9: Self-Propelled Sprayer Extended Warranty

The following components are covered by extended warranty:
• Main frame structure including entrance platform
• Front axle weldments
• Rear axle weldments
• Boom weldments including lift arms
• Rear differential
• Planetary final drives
• Drop box final drives
• Hydrostatic transmission
• Wheel drive motors
• Stainless steel or poly product tanks
• Brakes/brake components

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Jan 2019 9 OF 15
Items not specifically listed above are not covered by extended warranty. These items include, but are not limited to:
• Optional deck weldments
• Air bags/suspension components
• Hydraulic and liquid boom components
• Drive shafts/universal joints
• Gaskets and Seals
• Oil
• Bearings
Note 10 : Spreader Sides and Floor Warranty

The following manure spreaders have an extended warranty
Brand Model/Retail Sale Date Warranty Period Covered Components
New Holland Retailed prior to Apr 1, 1993 Lifetime Sides and floor
New Holland Retailed after Apr 1, 1993 12 years Sides and floor
NOTE: Warranty period applies only while remainder of spreader is operational.
The following components are covered by extended warranty:

• Spreader floor (white fiberglass or black plastic)
• Spreader sides (does not include front panel, rear end gate, shielding, etc.)
This extended warranty covers the following failures:

• Rust
• Corrosion
• Glue line separation of the polyethylene overlay to the plywood
• De-lamination failure of the layers of the plywood sheet
This extended warranty does NOT cover “wear through”, punctures, or other damages that may occur during the
course of operation. All repairs to the side sheets are to be made with the appropriate repair kit(s) as supplied through
CNH Industrial service parts.
Box-Type Spreaders - This policy is in effect for a period of time as specified in the table above from the date of original
retail sale, whether purchased new or used.
Other spreaders - this extended warranty applies to the original owner only. Coverage is not transferable. Extended
warranty does not cover freight or labor for repairing the tank assembly on side delivery spreaders.
Spreader Sides and Floor Claim Filing Instructions:

Authorization Number: PROG000003

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Jan 2019 10 OF 15
Labor No labor reimbursement provided for this program
NOTE: If the serial number does not exist in eWarranty, submit claim using the above claim filing instructions and
include the following changes:
Serial Number: OLDNHAG

Complaint: Explain what the customer said was wrong with the unit and add Model and
Serial Number
Note 11: Metal Detector Warranty

Forage Harvesters equipped with the following metal detection systems have an extended warranty on the metal
detector:
• Pull type - Metalert® II
• Pull type - Metalert® III
• Self-propelled type - MetaLoc™
The following components are covered by extended metal detector warranty:

• Cutter head
• Processing components
• Blower components
This 5 year extended warranty warrants that forage harvesters equipped with functioning electronic metal detection
systems will be protected from damage caused by the entrance of ferrous metal. This coverage applies only to the
components damaged by the detector failure. The coverage does not include coverage of the failed detector compo-
nents. Metal detector components are covered during the base warranty period only.
This extended warranty applies to the original owner only. Coverage is not transferable.
For any failures occurring beyond the base warranty period, submit a claim as an Extended Warranty (Type I). If a
claim cannot be submitted on a specific unit, submit a WIT including the serial number of the unit.
Note 12: Extended Gearbox Warranty:

After base warranty has expired, the manufacturer provides an additional 48 month full replacement gearbox warranty.
A no charge gearbox will be shipped prepaid from the manufacturer.
Contact the manufacturer via email at gearboxwarranty@partsondemand.com
Include the following information:

• dealer name
• return shipping address

CHAPTER SECTION
Jan 2019 11 OF 15
• dealer contact and phone number

• date of retail
• model number
• serial number
• identify which gearbox if multi spindle unit
Note 13: Utility Vehicle Extended Warranty

The following components are covered by extended warranty on utility vehicles:
• Transmission clutch assembly
• Front differential (4 x 4 models)
• Main frame assembly
• Bed box hydraulic dump kit
• Custom cab assembly and door
Batteries on utility vehicles are covered by a 12 month full replacement warranty. There is no extended replacement
or prorated warranty beyond the base 12 month warranty.
Refer to Section 6.8.9, 8-1 for claim filing requirements

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Jan 2019 12 OF 15
Construction Equipment (Warranty and Limitation of Liability Agreement Form 220528)

PRODUCT BASE WARRANTY Extended WARRANTY Notes*
Crawlers 12 Mo. / Unlimited Hrs None
Excavators 12 Mo. / 2000 Hrs None
Compact Excavator E-B 12 Mo. / Unlimited Hrs None Note 1
Series
Compact Excavator E-C 24 Mo. / 3000 Hrs None Note 1
Series
Loader Backhoes 12 Mo. / Unlimited Hrs None
Loader Landscapers 12 Mo. / Unlimited Hrs None
Motor Graders 12 Mo. / Unlimited Hrs None Note 2
Skid Steer Loaders and 12 Mo. / Unlimited Hrs 24 None Note 1, 3
Compact Track Loaders Mo. / 2000 Hrs
Telescopic Handlers 12 Mo. / Unlimited Hrs None
Wheel Loaders 12 Mo. / Unlimited Hrs None
Wheel Loaders Compact 12 Mo. / Unlimited Hrs None
NOTE: Warranty does not cover any configuration excavator equipped with feller buncher or accumulator attachments

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Jan 2019 13 OF 15
Note 1: Rubber Track Warranty

Refer to Section 6.8.7 Rubber Tracks 1-1 for warranty coverage by ATI/Camso on rubber tracks.
Warranty

• Alternator Air compressor
• Starter Fuel injectors
• Engine control module (ECM) Engine electrical harness
• Fuel pump / injection pump All Tier IV exhaust components (U.S. only)
• Turbocharger
Note 3: Extended SSL / CTL Coverage:

This extended warranty is applicable for units retailed on or after October 1, 2017. The extended warranty starts after
the expiration of the base warranty and provides 12 months / 2000 hours additional coverage.
In year 1 submit claims using warranty type A.

In year 2 submit claims using warranty type B.
Consumer Products (Warranty and Limitation of Liability Agreement Form No. 220084)
PRODUCT BASE WARRANTY (Full EXTENDED WARRANTY Notes
Coverage) (Variable Coverage)
Consumer Products
Lawn and Garden 24 Mo. / Unlimited Hrs None
Tractors - Residential
Application/Private
Homeowner
Lawn and Garden Tractors 12 Mo. / Unlimited Hrs None
- All Other Applications
Rotary Tillers and Snow 24 Mo. / Unlimited Hrs None
Throwers - Residential
Application/Private
Homeowner
Rotary Tillers and Snow 12 Mo. / Unlimited Hrs None
Throwers - All Other
Applications
G5000 and G6000 Series 24 Mo. / 1000 Hrs None Note 2
Commercial Mowers and
Attachments
MZ Series Zero-Turn 24 Mo. / Unlimited Hrs None Note 2
Radius Mower

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Jan 2019 14 OF 15
PRODUCT BASE WARRANTY (Full EXTENDED WARRANTY Notes

Coverage) (Variable Coverage)
G4000 Series Zero-Turn 36 Mo. / Unlimited Hrs None Note 2
Radius Mower
Utility Vehicles 12 Mo. / 1000 Hrs 24 Mo. / 2000 Hrs Note 1 & 3
Note 1: Extended Engine Warranty

The following components are covered by extended engine warranty:
All internal lubricated parts that are captured between the valve cover and oil pan
• Cylinder block • Oil pan
• Cylinder head • Flywheel housing
• Head gasket • Turbocharger
• Intake manifold • Thermostats
• Exhaust manifold • Engine oil cooler
• Front/timing gear cover • Engine oil pump
• Valve cover • Water pump
• Remote oil filter adapters (where applicable) • Seals and gaskets
Items not specifically listed above are not covered by extended engine warranty. These items include, but
are not limited to:
• Electrical components • Electrical components
• Fuel system components • Radiator
• Air filtration components • Drive belts and pulleys
• Exhaust system pipes and mufflers • Tune-up related components
• Air compressors and attachments
• Engine mounted hydraulic pumps
Some of these items not covered by extended warranty are covered by Emissions warranty (reference Section 6 .1.2,
1-1 ).
The above extended engine warranty applies only to engines warranted by CNH Industrial. Engines not warranted
by CNH Industrial are warranted directly by their respective manufacturers (reference Section 6.8.1, 8-1 ).

CHAPTER SECTION
Jan 2019 15 OF 15
Warranty
• Alternator
• Air compressor
• Starter
• Engine control module (ECM)
• Engine electrical harness
• Fuel pump / injection pump
• Fuel injectors
• Turbocharger
• All Tier IV exhaust components (U.S. only)
Note 3: Utility Vehicle Extended Warranty

The following components are covered by extended warranty on utility vehicles:
• Transmission clutch assembly
• Front differential (4 x 4 models)
• Main frame assembly
• Bed box hydraulic dump kit
• Custom cab assembly and door
Batteries on utility vehicles are covered by a 12 month full replacement warranty. There is no extended replacement
or prorated warranty beyond the base 12 month warranty.
Refer to Section 6.8.9, 8-1 for claim filing requirements.

CHAPTER SECTION
2 - EMISSIONS WARRANTY
Jul 2015 1 OF 2
INTRODUCTION
CNH Industrial has an emissions warranty obligation on certain engine components mandated by the United States
Federal and California emissions law. CNH Industrial warrants diesel engines designed, built, and equipped to con-
form to applicable United States Environmental Protection Agency regulations. This warranty applies to all units
operated in the United States or Canada.
COVERAGE
Warranty Terms and Coverage

Warranty period begins at the time any person, dealer, or agent first places the unit into service. Warranty coverage
is for a period of:
• 2 years or 1,500 hours of operation, whichever occurs first, for engines less than 19kW/25HP.
• 5 years or 3,000 hours of operation, whichever occurs first, for engines greater than or equal to 19kW/25HP.
The model year, class of diesel engine and emission application determination for your engine are identified on the
Emission Control Information Label. This label is affixed to one of the following areas of the engine, the top of engine's
rocker arm cover, the right-hand side of the oil pan, or the right-hand side of the engine front gear cover. The presence
of the emission control label is the indication that the engine conforms to the applicable standards. Any emission
control system parts which are proven defective during normal use will be repaired or replaced during the warranty
period.
The engine owner has responsibility to perform all the required maintenance listed in the Owner's Manual. CNH
Industrial will not deny an emission warranty claim solely because no record of maintenance exists; however, a claim
may be denied if failure to perform maintenance resulted in the failure of a warranted part.
It is recommended that replacement parts used for maintenance or repairs be CNH Industrial Service Parts to maintain
the quality originally designed into your emission certified engine. The use of non-CNH Industrial parts does not
invalidate the warranty on other components unless the use of such parts causes damage to warranted parts.
The manufacturer is liable for damages to other engine components caused by the failure of any warranted emission
control system part. CNH Industrial is not responsible for failures resulting from improper repair or the use of parts
that are not genuine CNH Industrial or CNH Industrial approved parts.
Warrantable emission component failures occurring during the active warranty coverage are covered under the ap-
plicable warranty. Failures occurring beyond the applicable warranty period are covered by the federally mandated
emissions coverage. Submit the eWarranty claim using warranty type E for emissions related failures.
Emission Warranty Does Not Cover

Reference Section 6.2.5,Items Not Covered by Warranty. 2-1 .
Replacement of Engine Emissions Labels

For complete instructions reference Section 6.4.6, Replacement PIN Plate Request. 4-1.

CHAPTER SECTION
2 - EMISSIONS WARRANTY
Jul 2015 2 OF 2
COMPONENT COVERAGE
New engines certified for sale and registered will have the following items covered by the emission warranty,
depending on the emission level of the engine, if the items were first installed on the new engine as original
equipment:
• Fuel injection system
○ Fuel injection pump, common rail high pressure pump, electric/mechanical lift pump (excludes manual primer
pump)
○ Fuel injectors
○ Fuel injection lines
○ Governor
• Air induction system
○ Intake manifold
○ Turbocharger system (includes exhaust manifold)
○ Charge air cooler
• Positive crankcase ventilation system (if applicable)
○ PCV valve
○ Oil fill cap
• Exhaust after treatment Devices (if applicable)
○ Catalytic converter (DOC)
○ Diesel particulate filter (DPF)
○ Selective catalytic reduction (SCR) components
○ Diesel Exhaust Fluid (DEF) tank and dispensing systems
• Exhaust Gas Recirculation Systems (EGR)
○ EGR valve assembly
○ EGR cooler
• Cold Start Enrichment Systems
○ Grid heater
• Electronic Control Units, Sensors, Solenoids, and Wiring harnesses used in above systems

CHAPTER SECTION
3 - PURCHASED PROTECTION PLAN
Jan 2015 1 OF 1
INTRODUCTION
Purchase Protections Plans (PPP) is available for purchase through CNH Industrial Capital. PPP provides
coverage beyond the manufacturer’s base warranty period. New and used equipment may be eligible for PPP.
PPP information is found on the Dealer Portal >> Service >> Links >> Purchased Protection Plan. The hyperlink
contains the following information:
• Terms and Conditions
• PPP Dealer Handbook
• PPP Users Guide
• Master Schedule of Parts (Covered Components)
• PPP Registered Units
• PPP Quotes / Plans
• PPP Claim Reimbursement Request
Coverage
The duration and type of PPP warranty will depend on the purchased coverage. If the plan lists a month / year limit
and a machine hour limit, the plan expires when the first of those limits is reached.
PPP purchased during the manufacturer’s base warranty period.
• PPP period (duration and/or hour limit) includes the manufacturer’s base warranty period.
• PPP coverage begins upon the expiration of the manufacturer’s base warranty period.
Consult the PPP Dealer Handbook for details related to other PPP period/coverage, specific details and differences.
The handbook is located on the Dealer Portal >>Service >>Purchased Protection Plan link.
Claim Submission
Do not submit claims through eWarranty. All requests for reimbursement should be filed electronically via the PPP
Request for Reimbursement form accessible through the Dealer Portal.
Questions related to claims should be directed to the PPP Administration contact numbers below:
Case: Phone 866-606-1517, Fax 866-606-1518
CIH: Phone 866-606-1802, Fax 866-606-1803
NHAG: Phone 866-606-1807, Fax 866-606-1808
NHCE: Phone 866-606-1798, Fax 866-648-0691

CHAPTER SECTION
4 - SERVICE QUOTE
Jan 2019 1 OF 1
Service Quote
Service Quote is an online tool available via the CNH

Industrial Dealer Portal >> Service >> Service Quote
hyperlink.
Under the Service Quote agreement; the CNH Industrial

dealer who sells the agreement on behalf of New Holland
will perform maintenance on the machine for a specified
period of time. Each plan has its own specific service
intervals within the plan.
Refer to the online Service Quote manual available for

download on the Service Quote website.
WM_CIH_6104_1 1

CHAPTER SECTION
6 - SERVICE / WARRANTY 2 - REIMBURSEMENT POLICY AND PROCEDURES
1 - OWNER RESPONSIBILITY
Jan 2011 1 OF 1
OWNER RESPONSIBILITY
Warranty remains in effect during the stated warranty period as long as the owner performs the required maintenance
at the recommended times as outlined in each products Operator’s Manual. Genuine CNH Industrial or CNH Indus-
trial-approved service parts must be used for all maintenance. Additionally, the owner will pay for all transportation or
travel expenses related to any warranty repair.
The owner’s responsibilities include, but are not limited to:

• Performing maintenance as indicated in the Operator’s Manual
• Using the unit in the correct application
• Using the unit in the correct operation (non-abusive)
• Notifying dealer of failures and having the machine available for repair in a timely manner
• Training operators
• Paying for travel / mileage costs, towing charges, service calls
• Paying for “normal” wear items
• Paying for machine damage (accidental)
• Adjusting units for application
• Inspecting machine (daily walk-around)

CHAPTER SECTION
2 - DEALER RESPONSIBILITY
Apr 2011 1 OF 1
DEALER RESPONSIBILITY
In accordance with the CNH Industrial Dealer Agreement and the Dealer Policy Manual, dealers are responsible
for rendering prompt, courteous, and willing service to equipment owners for all product lines in accordance with
contract(s) held.
The dealer’s responsibilities include, but are not limited to:

• Receiving, inspecting, and initiating recovery of shipping damage and/or shortages
• Equipment set-up at pre-delivery
• Selling the right product for the intended application
• Reviewing operator’s manual with the customer
• Instructing customer on proper use, maintenance, and safety features of the machine
• Advising and explaining warranty coverage to customer at the time of sale (not delivery)
• Completing and submitting the Warranty and Limitation of Liability Agreement form
• Diagnosing the problem, repairing the unit, and if eligible, applying for warranty reimbursement
• Answering basic warranty question , i.e.; “Did failure occur as a result of defective material or workmanship?”
• Taking responsibility for saying “no” to the customer on non-warrantable failures
• Applying failure analysis to questionable repairs
• Making decisions based on warranty policy
• Providing warranty support for equipment in accordance with CNH Industrial dealer contracts held. Reference
Section 6.2.15, WARRANTY FOR EQUIPMENT NOT RETAILED BY THE SERVICING DEALER
• Submitting claims in accordance with the warranty policy terms and conditions.
• Properly documenting failures repaired and retaining those documents for a minimum of 24 months. Reference
Section 6.7.1, 7-1
• Opening a work order immediately on the date of notification of a problem with a unit
• Completing PIPs (Product Improvement Programs)
• Having properly trained technicians and adequate tooling.
DEALER RESPONSIBILITY ON NON-WARRANTABLE FAILURES

Failures due to severe operating conditions, accidents, misuse, neglect, damage, weathering, improper storage and
failing to follow the recommended adjustments or maintenance as described in the Operator's Manual can have an
adverse effect on the ability of any equipment to operate safely and satisfactorily. Failures resulting from these factors
are not eligible for warranty reimbursement.
Before committing to a customer that a repair is warrantable, it is the dealer’s responsibility to ask appropriate ques-
tions of the customer, inspect the equipment and part(s), and gather all the facts to ensure that the failure is the result
of a defect in material or workmanship.
If the dealer commits to a customer that a repair is warrantable, and after review CNH Industrial disagrees and denies
the warranty claim, the dealer will be forced to either absorb the expense or bill the customer for the repair. Neither
option is ideal, so it is strongly recommended that proper research be done before making a warranty commitment to
a customer.

CHAPTER SECTION
3 - COMPANY RESPONSIBILITY
Apr 2011 1 OF 1
COMPANY RESPONSIBILITY
CNH Industrial will reimburse parts and labor costs to repair defects in material or workmanship during the active
warranty coverage period, when the service is performed by an authorized CNH Industrial dealer in the United States
or Canada.
CNH Industrial's responsibilities include, but are not limited to:

• Deliver a unit that is free of defects in material and workmanship
• Reimbursement costs for repairs that are the result of defects in material and workmanship
• Provide warranty payment to dealers per policy in a timely manner
• Provide service information to dealers via the Technical Help Desk (THD) and eTIM
• Identify product deficiencies and corrective action by Product Improvement Programs
• Make determinations of premature wear
• Provide operators manuals
• Deliver a “work-ready” product, but not application ready (roll-on / roll-off product)

CHAPTER SECTION
MAINTENANCE and PREDELIVERY PROCEDURES Jan 2019 1 OF 3
INTRODUCTION
Periodic and regular inventory maintenance to prevent storage deterioration is the dealership’s responsibility and a
good business practice.
Warranty terms do not cover time spent doing pre-retail inspections or repairs arising from storage deterioration,
however, defects in material or workmanship found and corrected during the inspections are eligible for warranty re-
imbursement.
Any damage or failure due to poor, or lack of, correct storage maintenance will not be covered by warranty. Evidence
of regular inventory maintenance may be requested on any warranty claim related to storage issues.
Crated Products
Crated products are not subject to assembly or inspection prior to the pre-delivery inspection, but must be correctly
stored and protected against the elements.
Inspection Timing:
Inspection Timing
Delivery Inspection New or transferred unit received at the dealership
Dealer Arrival Report (DAR) inspection Within 45 days from invoice date
Dealer Inventory Maintenance (DIM) inspection Recommended every 60 days or when storage of greater
than 30 days is anticipated
Pre-delivery (PDI) inspection Within 45 days of retail to end customer.
DELIVERY INSPECTION
The Delivery Inspection must be carried out upon receipt of a new or transferred unit. The unit should be inspected
for any damage or discrepancies in the product specification or unit build option to ensure receipt in good condition.
Damage occurred in transit or due to storage conditions of previous dealer are not warranty claimable expenses, they
are the responsibility of the transferring dealer.
Wholegood Shortage
Shipping shortages or discrepancies on Wholegoods invoices should be emailed to na-nh-wholegoods-
claim@newholland.com or faxed to 888-368-3432 using the New Holland Equipment Wholegoods Claim Form (Form
220155) found in Dealer Portal>>Wholegoods>>Forms (in the dropdown). More information on the process can be
found in Dealer Portal >>Wholegoods >>Policies >>Dealer Policy Manual >>Section 3.2.1 Wholegoods Claim Policy
Carrier Damage
Transportation damage which occurred in transit must be filed with the carrier.
Warrantable Failure
Defect in material or workmanship should be filed as a warranty claim.
DEALER ARRIVAL REPORT INSPECTION

The Dealer Arrival Report (DAR must be carried out within 45 days of invoice date to the dealer. Any cost associated
with performing DAR inspection is not reimbursable under warranty, however, defects in material or workmanship

CHAPTER SECTION
found and corrected during the inspection are eligible for warranty reimbursement. The DAR is located in the Dealer
Portal>> Service tab>> Links (right hand side)>> Initial Quality
NOTE: Web Based training for the DAR application can be found in Web Academy – Course USS3SAP1SCEN -
Dealer Arrival Report Application - CE - Web Based
PREDELIVERY INSPECTION
The Pre-delivery (PDI) Inspection should be carried out within 45 days of retail of a new unit to a customer. Dealers
are responsible for the proper assembly and adjustment of all products before delivery to a customer. Failures re-
sulting from incorrect dealer assembly and/or adjustments to units are not warrantable. Failure of proper pre-delivery
inspection is a material breach of the Dealer Agreement.
Any cost associated with performing PDI inspection is not reimbursable under warranty, however, defects in material
or workmanship found and corrected during the inspection are eligible for warranty reimbursement. The PDI is sub-
mitted through an online application which is located in the Dealer Portal>> Service tab>> Links (right hand side)>>
Initial Quality. The DAR must be completed before a PDI inspection can be done.
NOTE: Web Based training for the PDI application can be found in Web Academy – Course USSZALB726EN - Pre-
Delivery Inspection (PDI) through MDC - Case CE
Preparing a Unit for Long Term Storage

In conjunction with the delivery, DAR, and PDI inspections, it is recommended that the following procedures be
carried out whenever a unit is placed into storage or dealer inventory for more than thirty (30) days:
• Thoroughly wash the unit and inspect the paint. Touch up any area where the paint has been damaged.
• If the unit has tires: drive it forwards and backwards to ensure that the tires are turned to prevent tire distortion.
• If the unit has tracks: lubricate the chain pivot links (where applicable).
• Lubricate all grease points and drive chains, pins, and articulations.
• Retract all of the cylinder rods. Where this is not possible, lubricate the exposed cylinder rods with a heavy coat of
grease or a suitable protection spray to prevent corrosion during storage.
• With the engine shut-down and the ignition switch in the ‘ON’ position, move all of the hydraulic controls to relieve
any pressure in the hydraulic circuits.
• Check for leakage on all systems (oil, cooling, fuel, etc.).
• Start the engine and allow the engine to run at idle speed for 5 to 10 minutes
Service Bulletins Related to Maintenance for Consumables and Storage - The following Service Bulletins provide
procedures and best practices for storage.
To search for Service Bulletin numbers in eTim, place a space before and after the dash in the bulletin number.
For example:
Correct way to search: 2018 – 004
Incorrect way to search: 2018-004
Fuel
For information on use of Biodiesel, fuel storage, maintenance and cold starts relating to fuel, refer to Service
Bulletin “Updated Guidelines for the use of Fame Biodiesel blends and approval list”
2018 - 035 NHAG N SB

CHAPTER SECTION
2018 – 004 NHC N SB (NH CE)
Batteries
For testing, charging, and storage procedures, refer to Service Bulletin “Batteries – Testing, Charging and Warranty
Procedure”. Note that the warranty information listed in these bulletins is no longer applicable.
1009 - T1 (NHAG)
0310 - CE5 (NHCE)
DEF Fluid
For information on cold/hot/extended storage conditions of DEF Fluid, refer to Service Bulletin “Long-Term Storage
Guidelines for After Treatment Systems for Tier 4 Engines.
2014 - 012 NHAG N SB
2014 - 003 NHC N SB

CHAPTER SECTION
5 - ITEMS NOT COVERED BY WARRANTY
Jan 2019 1 OF 2
ITEMS NOT COVERED BY WARRANTY

• Cost associated with performing dealer arrival report inspections, pre-delivery inspections or dealer inventory main-
tenance inspections.
• Repairs arising from storage deterioration, failure to maintain the equipment, negligence, alteration, improper use
of the equipment, collision or other accident, vandalism, or other casualty, or operation beyond rated capacity or
specification.
• Repairs arising from abuse or neglect, including but not limited to: operation without adequate coolant or lubricants,
adjustments to the fuel system outside equipment specifications, over-speeding, improper storage, starting, warm-
up, or shutdown practices, incorrect fuel or contaminated fuel, oil or other fluids.
• Normal maintenance services, such as engine tune-ups, engine fuel system cleaning, checks, adjustments, shim-
ming, etc.
• Replacement of non-defective wear items expected to be replaced during the warranty period, including, but not lim-
ited to: light bulbs, spark plugs, brake or clutch linings, slip clutches, belts, chains, knives, bucket cutting edges and
teeth, crawler track pads and track components, crop processing and cutting components, external drive sprockets
and chains, soil engaging tools and accessories.
• Items replaced due to customer demand.
• Labor charges performed by anyone except a dealer authorized by contract to repair the equipment, unless they
qualify under special provisions (i.e. outside labor).
• Any and all travel costs for items such as towing, service calls, or transporting a unit to and from the place where
the warranty service is performed, unless specifically outlined in Section 6.5.2, 5-1 or Section 6.2.11, 2-1 .
• Claims involving loss or damage during shipment or handling, including units subsequently sold as a "salvage" unit.
• “Salvage” or other units sold on an "as is" basis, unless otherwise specified in writing at the time of sale.
• Claims for lost or stolen equipment.
• Cannibalization of another unit.
• Any and all costs for coolant, fuel, or lube (oil) analysis including supplies and lab recommendations, unless specif-
ically authorized in advance by CNH Industrial.
• Normal maintenance costs, including but not limited to: lubricants, coolants, fluids, fuel, filters, and associated
labor. Lubricants, filters, and coolants may qualify for warranty reimbursement if they require replacement as a
direct result of a defect in material or workmanship.
• Claims for replacing a complete assembly where the total costs to repair the assembly is less than 75% of the total
cost to replace the complete assembly based upon the published Standard Repair Times, as specified in Reference
Section 6.2.6, 2-1 .
• Claims involving reconditioning of units after storage or prior use.
• Components or items that are separately warranted directly by the manufacturer, Reference Section 6.8.1, 8-1 .
These components may include but are not limited to: tires, tracks, engines, transmissions, batteries, fuel injection
pumps, etc.
• Shop "comebacks": any duplicate, repeat, or comeback repair resulting from improper diagnosis, testing, or service
repairs. This also includes repairs arising from service performed by agents not approved by CNH Industrial.
• Repairs arising from any unauthorized modification to the product or the use on non-CNH Industrial parts, imple-
ments, or attachments, including but not limited to: performance changing (i.e., increasing horsepower or other
modifications) and/or emissions defeating modifications.
• Removal, replacement, or installation of non-CNH Industrial optional equipment, attachments or components.
• Premiums charged for overtime labor costs or out of shop expenses.

CHAPTER SECTION
5 - ITEMS NOT COVERED BY WARRANTY
Jan 2019 2 OF 2
• Economic loss including lost profits, crop loss, equipment rental, or other expense.
• Consequential/victim damage to property or other equipment and/or attachments.
• Unauthorized modification or updating units without a warrantable failure based on Service Bulletin information or
production changes.
• Any and all costs of special tools.
• Any and all costs of dealer shop supplies incurred with repairs, including but not limited to: solvents, cleaners, anti-
seize lubricants, loctite, sealant, adhesive, oil-dry, shop towels, etc. Sealant or adhesive may qualify for warranty
reimbursement in certain applications requiring a large volume of sealant/adhesive.
• Failure of the unit, its implements, or attachments caused by improper field application or loading.
• Cost of initial setup or installation of any optional equipment or attachments to a unit.
• Any product normally operated outside of the United States and/or Canada.
• Any unit purchased outside of and imported into United States and/or Canada.
• Diagnosis/troubleshooting not defined in the labor time schedules. Normally, troubleshooting allowances are built
into the published labor time schedules. However, diagnosis/troubleshooting may be allowed in some special situ-
ations where these times are properly explained and justified in the extended failure description. Refer to Section
6.2.8, 2-1 .
• Cost associated with cleaning of unit in preparation for servicing. Localized washing may be allowed if washing is
required to prevent possible system contamination. Normally these washing allowances are built into the published
labor time schedules.
• Equipment with altered or disconnected hour meter where the hours cannot be determined.
• Software or firmware updates, reflashes, resets, or downloads and refresh without a warrantable failure.
• Any time associated with performing administrative work (i.e.; ASiST-THD, ASiST-WIT, eTim, etc.).

CHAPTER SECTION
6 - REPAIR VS. REPLACE OF COMPLETE ASSEMBLIES
Jan 2019 1 OF 3
INTRODUCTION
Non-remanufactured complete assemblies must be repaired. Prior to replacement, reasonable attempts should
be made to determine the extent and apparent cause of suspect failure using appropriate service diagnostic
procedures. The replacement of a complete assembly may be allowed according to one of the following exceptions:
• Unit has less than 50 hours of use.
• Part(s) to repair the complete assembly are not available at time of repair. Proof of lack of part availability must
be supported in the warranty claim. One or more methods needs to be provided:
○ Screenshot of NGPC
○ Screenshot of CSPS Inquiry
○ Email from Parts Support
○ Copy of PSO
○ Order Management incident number
NOTE: Any document used to show proof of lack of part availability must show the date between failure and repair,
part number, and depot availability.
A training aid for NGPC is available on the Dealer Portal >>Service >>Warranty >>Manuals and Guides titled "Proof
of Lack of Availability During Warranty Repair".
• Total cost to repair the assembly is greater than 75% of the total cost to replace with remanufactured assembly
based upon the published standard repair times.
• Dealer requests the use of a new assembly when a remanufactured assembly is available. This exception and
the additional cost to use new must be preauthorized by a Field Service Representative. A valid Repair vs. Replace
Calculator form must accompany the request.
Complete Assembly Examples

Complete assemblies include, but are not limited to the following:
• Engines • Hydraulic Pumps / Motors

• Short Blocks • Hydrostatic Pumps / Motors
• Transmissions • Hydraulic Cylinders
• Axles (Front & Rear) • Frames / Chassis
• Final Drives • Gearboxes
NOTE: ZF transmissions, and some trade accessories must be replaced not repaired.
REPAIR or REPLACEMENT DECISION

To calculate the cost of repair vs replace use the Repair vs. Replace Calculator form and attach the completed form to
the warranty claim. The downloadable form with instructions is available on the Dealer Portal >>Service >>Warranty
>>Form.
Follow the steps below to complete the calculator form:

1. Complete the SRT Tab as follows:
A. Enter the workshop labor rate (less uplift)

CHAPTER SECTION
Jan 2019 2 OF 3
B. Enter the overhaul code (less R/I)

C. Enter the SRT work units and description
NOTE: If an overhaul code (less R/I) is not available, enter the overhaul code (with the R/I) and correct the
number of units for overhaul only. Disassembly / assembly codes are the same as overhaul codes.
2. Complete the PART Tab as follows:
A. Enter the reman complete assembly part number, description, quantity, and price at Dnet.
B. Enter total cost of outside work estimates as needed.
C. Enter all necessary part numbers, description, quantity and price at Dnet.
3. Complete the SUMMARY Tab select the most cost efficient option.
A. Enter the dealer name, city and state/province
B. Enter the model
C. Enter the serial number
D. Enter the hours of use at failure
Enter into Calculator

Component Part Number Complete Assembly Cost Repair Parts Cost Note
BOTH Reman and New Enter Reman Cost only parts (dnet) if repair is greater than 75%,
labor (less R/I) policy requires reman.AND
if reman is not available
("out of stock"), policy
allows replace with new.
New Only Enter New Cost parts (dnet)
labor (less R/I)
Reman Only Enter Reman Cost parts (dnet)
labor (less R/I)
NOTE: Do not include the following in either the repair or replace estimates; core charge, R/I labor, handling, uplift,
markup, or service excellence allowances.
Repair Estimate Requirements Replace Estimate Requirements

Repair part numbers at dnet Replacement assembly part number at dnet
Mandatory use of Reman parts Mandatory use of Reman parts
Outside labor or materials estimates Outside labor or materials estimates
Full overhaul labor less R/I (SRT codes)
If Repair cost divided by Replace cost is:
Less than 75% 75% to 100% Greater than 100%

Repair Repair or Replace Replace

CHAPTER SECTION
Jan 2019 3 OF 3
Example #1: Total repair cost is less than 75% of total replacement cost
Total cost to repair divided by total cost to replace ($10,950 / $15,000 = 0.73 or 73%)
• Warranty will pay for repair cost only
Repair Total: $10,950

Repair Labor Repair Parts Repair Miscellaneous
$7,000 $2,950 $1,000
Replace Total: $15,000

Replace Labor Replace Parts Replace Miscellaneous
$5,000 $10,000 $0
Example #2: Total repair cost is greater than 75% and less than 100% of total replacement
cost
• Warranty will pay for repair or replacement.

$5,000 $6,000 $1,000

$3,000 $12,000 $0
Example #3: Total repair cost is greater than total replacement cost
• Warranty will pay for replacement cost only.

$7,000 $8,000 $1,000

$5,000 $10,000 $0

CHAPTER SECTION
7 - MANDATORY USE OF REMAN PARTS
Jan 2019 1 OF 1
INTRODUCTION
When a part and/or assembly is replaced rather than repaired, a remanufactured assembly must be used. If a new
replacement part is used without authorization, warranty reimbursement will be down adjusted to reflect the dealer
net cost of the remanufactured part (plus applicable handling). No adjustment to labor will occur.
A remanufactured part and/or assembly is considered available under the following conditions:
• Remanufactured part number exists in the CNH Industrial Parts Ordering system, and
• Remanufactured part number is active (Part Type 1 or 2 = active), and
• Remanufactured part number has dealer net and dealer list pricing established.
Use of new replacement part and/or assembly over remanufactured replacement may be allowed according to
one of the following exceptions:
• Unit has less than 50 hours of use.
• Part(s) to repair the complete assembly are not available at time of repair. Proof of lack of part availability
must be supported in the warranty claim. One or more methods needs to be provided:
○ Screenshot of NGPC
○ Screenshot of CSPS Inquiry
○ Email from Parts Support
○ Copy of PSO
○ Order Management incident number
NOTE: any document used to show proof of lack of part availability must show the date between failure and repair,
part number, and depot availability.
A training aid for NGPC is available on the Dealer Portal >>Service >>Warranty >>Manuals and Guides titled "Proof
of Lack of Availability During Warranty Repair".
• Total cost to repair the assembly is greater than 75% of the total cost to replace with remanufactured assembly
based upon the published standard repair times.
• Dealer requests to use a new assembly when a remanufactured assembly is available. This exception and the
additional cost to use new must be preauthorized by a Field Service Representative. A valid Repair vs. Replace
Calculator form must accompany the request.
REMANUFACTURED PARTS FAILURES

Reasonable attempts should be made to determine the extent and apparent cause of suspect failure using appropriate
service diagnostic procedures. For questions, contact CNH Industrial Reman at 1-888-WHY-REMAN (1-888-949-
7362). After normal business hours (7:00 AM to 4:00 PM Central Standard Time), a message will be taken by voice
mail and the dealer will be contacted the following business day. Additional warranty information can be obtained at
http://www.whyreman.com/.

CHAPTER SECTION
8 - PARTS AND LABOR ALLOWANCE
Jan 2019 1 OF 5
INTRODUCTION
CNH Industrial reimburses dealers for parts and labor required to perform warranty repairs. Warranty repairs require
genuine CNH Industrial new or remanufactured parts. CNH Industrial is not responsible for failures resulting from
improper repair or the use of parts that are not genuine CNH Industrial or CNH Industrial approved parts.
PARTS REIMBURSEMENT
Approved parts will be reimbursed based on the part price in effect on the date of the repair plus applicable dealer's
certification rating uplift allowance.
Removal and installation labor for non-CNH Industrial attachments will not be reimbursed through warranty.
Bulk Hoses
Some replacement hoses may be constructed from CNH Industrial bulk hose and CNH Industrial fittings. In situations
where a proper specification replacement hose may be constructed from CNH Industrial bulk hose parts, the CNH
Industrial bulk hose part number (and appropriate quantity) must be claimed on the warranty claim. Bulk hose parts
purchased locally (non-CNH Industrial parts) are not eligible for warranty reimbursement.
Remanufactured Core Credit

Core credit for remanufactured parts is the “exchanged“ price for the returned core part. Returned core parts must be
complete and assembled. The core credit will be reimbursed on a “parts” invoice once the warranty core parts have
been received at the CNH Industrial Core Return Center, reference Section 6.6.2, 6-1 . Core credit is not reimbursed
through eWarranty and will be denied.
SUPPORTING RECORDS FOR AUDIT

Support documents must be kept on file (hardcopy or electronic) in accordance with Section 6.7.1, 7-1 for cross
reference and validation of the following:
• work order(s)
• unit serial number
• CNH Industrial part number(s)
• part inventory transaction records
STANDARD REPAIR TIME REIMBURSMENT

Labor requests should be submitted using the appropriate Standard Repair Time (SRT) code. The labor time allowed
will be based on the time specified in the appropriate SRT code currently in effect at the time the repair is made.
Additional Work Units

When a repair requires more time than the published SRT time, enter the increased work units on the labor line and
explain the additional work performed in the extended failure description of the claim.

CHAPTER SECTION
Jan 2019 2 OF 5
Generic Labor
When a SRT code is unavailable for the operation performed, a generic SRT code may be used. Enter the generic
SRT code and work units and explain the additional work performed in the extended failure description of the claim.
Generic labor submissions require a reasonable itemized breakdown to explain the key actions performed.
Diagnostic Labor
Labor for diagnostic troubleshooting may be claimed but must be properly documented in the extended failure sum-
mary. Diagnostic labor submissions require a reasonable itemized breakdown to explain the key actions performed.
See examples below.
Use of ASiST-THD (Technical Help Desk)

ASiST-THD is a service to help technicians work through difficult or unusual diagnostics. An ASiST-THD incident
is not required for submission of warranty claims. If ASiST-THD was consulted during the troubleshooting and/or
repair process, include the THD incident number for review of the claim. Details of the cause and correction must be
written into the claim extended failure description. The existence of a THD incident does not automatically guarantee
reimbursement of labor.
Removal and Installation of CNH Industrial Attachment Assemblies

Labor to remove and install CNH Industrial attaching assemblies will be reimbursed under warranty. Example of
attachment assemblies may include; combine or harvester heads, backhoes, loaders, etc.
When claiming for R/I of attachment assemblies, the model and serial number of the CNH Industrial attachment must
be included in the extended failure description.
Removal and Installation of non-CNH Industrial Attachment Assemblies

Labor to remove and install non-CNH Industrial attaching assemblies will not be reimbursed under warranty.

Support documents must be kept on file (hardcopy and electronic) in accordance with Section 6.7.1, 7-1 for cross
• work order(s)
• repair dates
• beginning and ending labor times
• technician identification and payroll status, and travel time (logged separately)

CHAPTER SECTION
Jan 2019 3 OF 5
The examples below demonstrate a comparison between good communication vs. poor communication in the
claim extended failure description.
1. GOOD - Multiple generic codes for each operation

Line 42 - 35AAAAAAA - 5 units (Cut filter open for inspection)
Line 43 - 21AAAAAAA - 10 X2 = 20 units (R&I R/H inspection cover)
Line 44 - 21AAAAAAA - 10 X2 = 20 units (R&I suction cover)
Line 45 - 35AAAAAAA - 10 units (R&I hydraulic cylinder)
Line 46 - 00AAAAAAA - 10 units (Wash PTO clutch valve thoroughly for inspection for cracks)
Line 47 - 21AAAAAAA - 8 units (Clean gasket material from transmission)
Line 48 - 21AAAAAAA - 20 units (Flush and thoroughly clean inside of transmission)
Line 49 - 55AAAAAAA - 10 units (Calibrate 3 point hitch after installation)
Line 50 - 35AAAAAAA - 20 units (Adjust detent pressure, several times, as per THD instruction)
Line 51 - 35AAAAAAA - 20 units (Adjust compensator pressure, several times, as per THD instruction)
2. GOOD - Single generic code broken down to explain separate key actions.
GOOD - Single generic code broken down to explain separate key actions.
35AAAAAAA / Generic labor – 150 Work Units (15 hours)

-Tested hydraulic pressure while operating machine – 2 hours
-Removed all hydraulic hoses from machine – 3 hours
-Flushed all hoses to clean contamination – 2 hours
-Cleaned contamination out of removed motors and pumps - 4 hours
-Flushed hydraulic tank – 1 hour
-Reinstalled hoses – 3 hours
3. POOR – vague, no specific explanation of details, does not support the requested labor.
Claiming 100 work units (10 hours) of generic time for troubleshooting electrical issues.
OR
160 Units for 10AAAAAAA - Between constant diagnostics and replacements, removals and information utilized
with THD

CHAPTER SECTION
Jan 2019 4 OF 5
OUTSIDE LABOR AND REPAIR (EXTERNAL WORK)

Reimbursement of third party invoices incurred on a warranty repair will be reimbursed when allowed by CNH Indus-
trial warranty policy (i.e.; machine shop, air-conditioner, paint repairs, miscellaneous costs, etc.). Outside amounts
will be reimbursed at actual cost of the repair. Dealer certification rate or uplift will not be applied.

• outside invoice(s)
DEALER LABOR RATE

Reimbursement for labor is based on the dealer’s labor rate and uplift allowance based on the dealer’s certification
rating in effect on the date of repair. The dealer’s labor rate is the posted retail shop labor rate charged to retail
customers for in-shop non-warranty repairs.
Discounts offered to customers will also be extended to CNH Industrial unless prior approval of an exception, in
writing, is received from the Field Service Representative. For additional details on changing labor rates, reference
Section 6.2.14, 2-1 .

CHAPTER SECTION
Jan 2019 5 OF 5

• copies of in shop non-warranty repair invoices
• brand pre-approval discount exception letter
DEALER CERTIFICATION RATINGS

Dealer certification ratings are based on the annual performance review of specific CNH Industrial standards for ex-
cellence. To determine the eligibility to receive additional uplift reimbursement, dealers must meet the standards of
excellence requirements for PIP completion, special tools, manuals, service technician training, and service manager
and warranty training hours, etc.
Specific brand dealer certification programs for grading criteria, scoring, and reimbursement rates of parts and labor
are referenced in the charts below:
NH AG (effective Jul 1, 2009)

Dealer Certification Rating Parts * Labor
Presidents Club Dealer net cost x 130% Shop labor rate x 110%
Blue Ribbon Dealer net cost x 115% Shop labor rate x 105%
Base Dealer net cost x 100% Shop labor rate x 95%
NH CE (effective Jul 1, 2014)

Dealer Certification Rating Parts * Labor
Presidents Club Dealer net cost x 130% Shop labor rate x 110%
Blue Ribbon Dealer net cost x 115% Shop labor rate x 105%
Base Dealer net cost x 100% Shop labor rate x 95%

CHAPTER SECTION
9 - OUTSIDE LABOR AND REPAIR (EXTERNAL WORK)
Jan 2019 1 OF 1
OUTSIDE LABOR AND REPAIR (EXTERNAL WORK)

Reimbursement of third party invoices incurred on a warranty repair will be reimbursed when allowed by CNH Indus-
trial warranty policy (i.e.; machine shop, air-conditioner, paint repairs, miscellaneous costs, etc.). Outside amount will
be reimbursed at actual cost of the repair. Dealer certification rate or uplift will not be applied. Items not covered
by warranty, will not be reimbursed on third party invoices (i.e.; travel, normal maintenance services, etc.), reference
Section 6.2.5, 2-1 .
Outside labor and repairs must be submitted as External Work on the warranty claim. The reimbursement will be
reimbursed at the actual cost of repair with no dealer markup. Outside repairs that exceed the cost of the same
repair, if performed by the dealer, will be reimbursed at the lower rate.
External Work Claim Filing Instruction:

Warranty Type: As appropriate
Correction: Include the supplier name, a detailed description of the work performed, and any comments
made by the outside service provider
Item Category: External Work
3rd Party Invoice number from 3rd-party repair shop
Invoice:
Units: 1
Price: Amount on 3rd-party invoice (less non-warranty cost)
Description: Description of the work performed
NOTE: The 3rd party invoice must be attached to the claim.

Support documents must be kept on file (hardcopy and electronic) in accordance with Section 6.7.1,7-1 for cross
• outside invoice(s)

CHAPTER SECTION
10 - SHIPPING COST FOR WARRANTY PARTS
Aug 2016 1 OF 1
SHIPPING COSTS FOR WARRANTY PARTS

New Holland will pay inbound shipping costs on replacement part(s) in some instances with prior approval from your
Field Service Representative. The Field Service Representative must enter a contact note prior to claim submission.
If freight has not been approved by your Field Service Representative and an authorization has not been provided
the claim will be denied.
Inbound freight may be submitted on the original claim or as an appeal of the original claim. Shipping invoice with
part number, date and cost must be attached to the claim for validation.
Original claim with Freight:

Item Category: Freight Costs
Units: 1
Amount: Amount on shipping invoice
Extended Failure Description: Explain which part(s) are included in the inbound shipment
Attachment: Shipping invoice
Appeal claim for Freight:

Authorization Number: Freight
Item Category: Freight
Units: 1
Amount: Amount on shipping invoice
Extended Failure Description: Explain which part(s) are included in the inbound shipment
Attachment: Shipping invoice
FREIGHT TO RETURN PARTS

The cost to return warranty recalled parts will be prepaid when using the appropriate CNH Industrial shipping ac-
counts, reference Section 6.6.4 1-1 for policy requirements and further instructions.

CHAPTER SECTION
11 - TRAVEL AND MILEAGE REIMBURSEMENT
Jan 2019 1 OF 1
INTRODUCTION
Travel and mileage is the responsibility of the owner and is not reimbursed through warranty, including any and all
travel costs for items such as towing, service calls, or transporting a unit to and from the place where the warranty
service is performed. Travel time must be recorded separately from repair time on the technician's timestamp docu-
ments.
PIP (Product Improvement Program) Travel and Mileage

Reimbursement for PIP travel and mileage will be reimbursed in accordance with the published PIP Bulletin, reference
Section 6.5.2, 5-1

CHAPTER SECTION
12 - CLAIM SUBMISSION TIME LIMITS
Jan 2019 1 OF 1
INTRODUCTION
All original claims must be submitted within 30 consecutive days from the last date of repair work for each failure
or work order segment as shown on the technician's time stamp, not the date the work order was closed. Claims
submitted beyond this time limit will be reviewed for late waiver at the sole discretion of Warranty Administration based
on the facts presented by the dealer and may require additional documentations and/or CNH Industrial approvals. A
waiver exception is not a guarantee of warranty reimbursement. The claim must meet all other policy requirements.
Original claims beyond 60 consecutive days between last date of repair will not be allowed.
Claim Appeals
All appealed claims, regardless of the reason, must be appealed within 45 consecutive days from the date when the
previous claim was processed (credit was issued, denied, or reversed). Claims appealed beyond this time limit will
be reviewed for possible late waiver at the sole discretion of Warranty Administration based on the facts presented
by the dealer and may require additional documentations and/or CNH Industrial approvals. A waiver exception is not
a guarantee of warranty reimbursement. The claim must meet all other policy requirements. Appeal claims beyond
75 consecutive days from date of previous processed claim will not be allowed.
Claim Submission Waiver

Claims submitted beyond the policy time limit will require a request for an exception. A WIT incident must be
submitted under “Claim Entry” category. The following information must be included in the WIT incident:
• Dealer code
• Serial number
• Claim number
• Date of failure
• Date of repair
• Reason for the exception to policy
Approval / denial of the exception will be at the sole discretion of Warranty Administration based on the facts presented
by the dealer and may require additional documentations and/or CNH Industrial approvals. A waiver exception may
be granted for time limit policy only and is not a guarantee of warranty reimbursement. The claim must meet all other
policy requirements.
Repairs beyond Warranty Expiration Date

Completion of a repair beyond the warranty expiration date will be considered when all the following conditions
are met:
1. The work order must have been opened prior to the warranty expiration date.
2. The customer must have identified the specific failure and the dealer must have documented it on the original work
order prior to the expiration of the warranty period.
3. The dealer must explain the detailed circumstances for the repair being completed after the warranty expiration
date in the extended failure description.
4. If the repair date is more than 30 days after the warranty expiration date, attach the following documents
to the claim:
A. A copy of the original work order confirming the customer complaint and the failure date.
B. A copy of the technician’s labor records confirming the repair date.

CHAPTER SECTION
13 - WARRANTY INFORMATION TOOL AND CLAIM APPEAL
Jul 2011 1 OF 4
WARRANTY INFORMATION TOOL

Warranty Information Tool (WIT) is a web based tool that allows dealers to communicate directly with Warranty Ad-
ministration. ASiST is a web based tool that allows dealers to communicate directly with CNH Industrial Technical
Support.
WIT can be accessed via the Dealer Portal >> Service >> Links >> WIT-Warranty Information Tool or by links in the
top right corner of the ASiST Home Page.
For further details on the use of WIT and the various functions that WIT offers, review the WIT Instruction Manual
available on the WIT home page (“Help” link on upper right).
WIT can be used to ask questions or query warranty information in the following categories:
• Registration
• Claim Entry
• Claim Verification
• Product Improvement Program (PIP)
• Parts Return
• Job Code
• Labor Rate
• Warranty Policy Manual/Other
Registration
The Registration category is used for questions and information related to extension of warranty, warranty start date,
electronic settlement issues, sales reversal, hour correction, rent to own/demo, or servicing dealer change.
Claim Entry
The Claim Entry category is used for questions and information related to claim submission issues, unit hour issues,
invalid job codes, or invalid part numbers.
Claim Verification
The Claim Verification category is used for questions and information related to labor or parts on a specific claim, or
information on documentation to support a claim.
Product Improvement Program

The Product Improvement Program category is used for questions and information related to PIP unit eligibility, units
previously completed or not required, reimbursement, extension or change, or reports.
Parts Return
The Parts Return category is used for questions and information on parts return proof of delivery, freight reimburse-
ment, part recall, part return location, parts returned, parts tag or packaging information, or returning parts to dealer.

CHAPTER SECTION
Jul 2011 2 OF 4
Job Codes
The Job Codes category is used for questions and information on Standard Repair Time (SRT) questions or job code
time.
Labor Rate
The Labor Rate category is used for questions and information on labor rate applied to claims, and for submitting
labor rate changes by your Field Service Representative.
Warranty Policy Manual/Other

The Warranty Policy Manual category is used for questions and information on late filing, tax calculations, dealer
workshop codes, warranty policy clarification/definition, warranty reports.
CLAIM CORRECTION AND APPEAL PROCESS

If a claim is rejected or adjusted, the only means of requesting further reconsideration of the claim reimbursement is
through a claim appeal.
Appeals must be received by Warranty Administration no later than 45 days from the date of the original credit or
rejection notice (status 80 or 85). A detailed explanation in the failure description is required. Attach supporting
documentation (original work order, outside invoice, etc.) as necessary. The following corrections must be made
by appealing the claim using eWarranty:
• Wrong or missing causal part or replacement part numbers
• Wrong or missed job codes
• Missing outside amounts
• Wrong failure or repair dates
• Wrong unit serial number
• Any other missing or incorrect information on the eWarranty claim
See the following guidelines for claim correction and appeal process:
• Submit an appeal claim (resubmit) in eWarranty: If you find that you have made an error on a claim that has been
submitted or you have a concern on the decision made by Warranty Administration, you must appeal the claim in
eWarranty.
• Submit a WIT: If you have appealed a warranty claim and still have a concern on the decision made by Warranty
Administration, you may submit a WIT incident. Select the category “Claim Verification”. Submit a WIT incident
only after claim has been appealed in eWarranty. If you submit a WIT incident before appealing the claim, you will
be instructed to appeal and then submit a WIT incident.
• Contact your Field Service Representative: Only after the claim has been appealed and a WIT incident has been
submitted to Warranty Administration. If you contact your field service rep before appealing the claim and submitting
a WIT, you will be instructed to appeal and then submit a WIT incident.
NOTE: Correction of incorrect usage hours submitted on a claim requires a WIT incident prior to appeal. Warranty
Administration will require supporting documentation (original work order, etc.) as deemed necessary to correct the
unit's hour usage.

CHAPTER SECTION
Jul 2011 3 OF 4
CLAIM APPEAL PROCEDURE

See the following guidelines for submission of a claim appeal in eWarranty:
1. Create an appeal claim by clicking the “Appeal Claim” icon in the claim action pad.
2. Dealer claim number must be changed. Revise other claim data as needed.
3. Add to the original failure description additional detail explaining the changes made to the claim and/or additional
information for justification of further reconsideration of the original warranty decision. Explain any changes to
the original claim (i.e. changes to claim dates, causal part, missing replacement parts, claim coding, incorrect or
missing job codes, missing outside amounts, etc.)
NOTE: Appealed claims received without an additional failure description detail will be denied.
WIT CLAIM APPEALS

WIT can be used to ask questions about a specific warranty claim, or provide a second level claim appeal process.
The WIT “Claim Verification” category should be used to appeal a claim ONLY after you have already appealed a
claim rejection through eWarranty.
Before submitting a WIT incident under “Claim Verification” category, follow these steps:
1. Review the reason for rejection/adjustment and identify your current concerns.
2. Resubmit a corrected claim through normal processing channels.
3. Review the original claim verifying that it was entered in compliance with warranty policy and job code manuals.
4. Review your comments verifying that they included the Complaint, Cause, and Correction sufficient to justify the
requested credit.
5. Provide all necessary additional information as requested by the processors.
HINTS/TIPS FOR IMPROVING SUCCESS OF RESUBMITTED CLAIMS AND CLAIM APPEALS

1. Prior to resubmitting a warranty claim or using the WIT process, please review the claim in eWarranty. If the claims
analyst entered comments, please review ALL comments. Addressing and correcting these reasons for rejection
will significantly improve chances of a resubmitted claim or a WIT being approved.
2. Make sure that the complaint, cause, and correction are clearly identified.
3. If some labor was not allowed, make sure that there is good justification for the extra labor.
4. If certain parts were not allowed, make sure that there is a clear cause-and-effect link between a defect in material
or workmanship and the replacement of these parts.
5. Are the items being requested covered by warranty? For example, appeals for travel time or shop supplies will be
denied.
6. Make sure that you clearly identify the specific concern you have with the decision of Warranty Administration,
and include additional information. Without additional information or a reason to reconsider the previous decision,
Warranty Administration will process your claim the same way.
7. As necessary, include the following information:
○ Copies of all relevant warranty documentation (including but not limited to; original work order, labor records,
parts records, technician/ mechanic notes)
○ Outside services or repair invoices or comments
○ All other documentation pertaining to the failure or repair

CHAPTER SECTION
Jul 2011 4 OF 4
NON-WARRANTABLE ISSUES
If you are requesting consideration for a failure beyond any of the terms of warranty, Reference Section 4.2.19, 2-1 .
Complete description of the warranty terms are detailed on the WLL for the specific products provided to the customer
at time of settlement.
COMMUNICATION WITH WARRANTY ADMINISTRATION

WIT: Access via links posted on the Dealer Portal >> Service >> Links >> WIT-Warranty Information Tool, or by links
in the top right corner of the ASiST home page.
CNH Industrial Warranty Administration using fax number (717-355-1251)
CNH Industrial Warranty Administration, 120 Brubaker Ave., Mail station 500, New Holland, PA 17557

CHAPTER SECTION
14 - CHANGES TO WARRANTY LABOR RATES
Jan 2019 1 OF 2
INTRODUCTION
Requests for changes to warranty labor rates will be considered for adjustment only once every 12 months. Labor
rates are expected to be competitive within the dealer’s local market. Labor rate increases that are deemed to be
excessive may be declined or may be accepted at less than the requested rate. Labor rate payments are based upon
established shop labor rates. Shop labor rates are the rates charged to retail customers for in-shop non-warranty
repairs.
Dealer labor rate records are subject to verification by CNH Industrial representatives. CNH Industrial reserves the
right to reimburse dealers for warranty repairs at the lowest labor rate that the dealer charges to its non-warranty
customers, inclusive of discounts offered to customers. A charge back may occur if the warranty labor rate is higher
than the lowest labor rate charged to non-warranty customers.
All labor rate changes must be reviewed by your Field Service Representative and may require a review by the Re-
gional Service Representative. Telesales Dealers should contact a Telesales Representative for labor rate change
requests.
Dealership Requirements
To change dealership labor rates use the following process:
1. Submit a completed Warranty Labor Rate Change Request form to your Field Service Representative. Submit the
form electronically via email. Do Not fax or mail the form. Downloadable form and instructions are available on
the Dealer Portal >> Service >> Warranty >> Forms.
2. Fill out the Labor Rate Change form completely including the following information:
○ Dealer code, eWarranty dealer (workshop) code
○ Dealer name, city, state
○ Current labor rate
○ Requested new labor rate
○ Dealer effective date of new rate
○ Last change of labor rate date
3. Attach copies of five (5) customer invoices showing the new requested labor rate. These customer invoices
must be for services performed on CNH Industrial products.
NOTE: If the invoices at your dealership do not show the detail hours and current rate that constitute the total labor
dollar amount, you must write the detail hours and the current rate on the invoice. Handwritten additions must be
initialed and dated. Detail required as shown in this example: 3 hrs. X $50.00 = $150.00.
Labor Rates For Legacy Models - Differing labor rates may be used for CNH Industrial legacy models at the
discretion of your Service Representative. Legacy models are older models that don’t have modern technology and
don’t require advanced technician training for diagnostics and repair.
To exclude a legacy labor rate from the labor rate submitted to CNH Industrial for warranty claims the dealer must:
1. Submit a request for approval to their Service Representative.
A. The request must include:
1. the legacy labor rate,
2. the date the labor rate begins
3. list the criteria used to identify legacy equipment (latest models included in the legacy labor rate category)

CHAPTER SECTION
14 - CHANGES TO WARRANTY LABOR RATES
Jan 2019 2 OF 2
2. The approval must be retained and made available to CNH Industrial employees or agents upon request.
3. Any changes to the legacy labor rate or criteria used to establish legacy equipment requires resubmitting for ap-
proval.
Work orders for work completed on legacy models must clearly show that the legacy labor rate applies to the repair
job.
Field Service Representative Requirements

Your Field Service Representative will evaluate your request and respond in one of two ways :
1. Indicate that the labor rate change is not accepted with an explanation and details regarding any additional required
information.
2. Approve the labor rate changes and submit a WIT, selecting the category "Labor Rate", to activate the updated
labor rate in eWarranty.
LABOR RATE CHANGE EFFECTIVE DATE

The new labor rate will apply to claims with a repair date on or after the dealer effective date, as confirmed by the WIT
incident. The new labor rate will not be applied to claims submitted before the change is confirmed by WIT.

CHAPTER SECTION
15 - WARRANTY FOR EQUIPMENT NOT RETAILED BY THE
SERVICING DEALER Apr 2011 1 OF 1
INTRODUCTION
CNH Industrial dealers shall extend warranty uniformly to all owners of CNH Industrial products for any service cov-
ered by the CNH Industrial warranty. All CNH Industrial dealer authorized by contract to sell and service the described
products shall provide warranty support and service for all equipment in accordance with the dealer's contract, pro-
vided the equipment was retailed in the United States or Canada. Reference Section 6.2.2, 2-1 .
The customer shall not be charged for any portion of the warranty work. Items not covered by warranty may be
charged to the customer at the dealer’s discretion, reference Section 6.2.5, 2-1 . CNH Industrial dealers should review
the warranty status of a customer’s unit by using the search functionality in eWarranty. By searching the serial number,
the servicing dealer is able to review the unit’s active warranty service and active PIPs. If the unit's model/serial
number cannot be found, submit a WIT.
UNITS SOLD OUTSIDE OF NORTH AMERICA AND UNITS BROUGHT INTO NORTH AMER-
ICA
This warranty is for CNH Industrial products sold and registered in the United States or Canada and normally operated
in the United States or Canada. Warranty repairs on equipment designed or intended by CNH Industrial for sale or
registration outside of the United States or Canada do not qualify for warranty reimbursement, nor do units normally
operated outside of the United States or Canada.
The only exception is a safety-related PIP. In this case, the dealer must contact their Field Service Representative for
approval PRIOR to performing the PIP work.

CHAPTER SECTION
16 - FLUIDS
Jan 2019 1 OF 4
INTRODUCTION
CNH Industrial warrants replacement of fluids and/or coolants (fluids) when a failure caused by a defect in material
or workmanship results in contamination or a sudden loss of fluid. Lack of maintenance, operator misuse, or neglect
does not qualify for warranty reimbursement.
APROVED FLUIDS
Only CNH Industrial fluids used in warranty repairs are reimbursable. Use of other manufacturer’s fluids, not specified
in the equipment operator’s manual may affect warranty coverage and reimbursement.
TOP OFF FLUIDS

Replacement fluid amounts will be limited to “top off” requirements for failures not resulting in contamination or sudden
loss caused by a warrantable failure. Top off of brake fluid is not reimbursable. Equipment received with low fluid
levels, below the “add level” from the factory must be reported during the dealer arrival report inspection, reference
Section 6.2.4, 2-1.
REPLACEMENT OF FLUIDS
When a fluid is required on a warranty repair replacement fluid will be limited to an amount equal to or less than the
reservoir capacity stated in the equipment operator’s manual.
PIP and PROCARE MAINTENANCE

Fluids use during the completion of a PIP repair or a ProCare scheduled maintenance service must be claimed as
instructed in the PIP bulletin or the Service Quote interval report.
BRAKE FLUID
Brake fluid and limited slip additive must be claimed using the part number and container size. Top off of brake fluid
is not reimbursable.
PORTABLE FILTRATION DEVICES

The use of a portable filtration device is an accepted method for reuse of transmission / hydraulic oil fluid during the
warranty repair. Reimbursement for use of a portable filtration device and the extra filters that may be required will be
allowed when contamination is a result of a defect in material or workmanship.
SHOP SUPPLIES
Grease is allowed when it is necessary to complete the repair. It is not allowed for maintenance applications in ac-
cordance to the Operator's Manuals.
CLAIMING FOR FLUIDS

When claiming for fluids, dealers must claim for the CNH Industrial part number that was used for the repair.
Warranty claims will be assessed based on the actual amount used in the repair and reimbursed based on the
CNH Industrial price at the time of claim submission.
• Fluids purchased in a container 5 gallons or larger (for example; 5 gallon buckets, 55 gallon drums, 330 gallon
totes) enter the part number and the quantity in gallons.

CHAPTER SECTION
16 - FLUIDS
Jan 2019 2 OF 4
• Fluids purchased in a container smaller than 5 gallons (for example 2.5 gallon, 1 gallon, 1 quart) enter the part
number and the number of containers.
NOTE: If claimed price calculates incorrectly at the time of claim submission, submit a WIT using the Claim Entry
category. Explain the error and attach the fluid invoice showing the purchased price. The pricing calculations will be
reviewed for correct reimbursement.
NOTE: Attachment of the fluid invoice is not required on the claim, however, fluid invoices and/or fluid inventory trans-
action records must be kept on file.
Claim filing Example (US bulk containers):

Dealership purchased 330 gallon container Hy-Tran Ultra P/N 298050A2 for $4,043.09.
Failure required 38 gallons. In eWarranty, enter 298050A2 and quantity of 38 gallons
$4043.09 / 330 gallons = $12.25/gallon * 38 gallons = $465.50
WM_CIH_4216 1
Claim filing Example (CAD bulk containers):

Dealership purchased 208 liters (55 gallon container) Hy-Tran Ultra P/N 999655R7 for $716.93.
Failure required 15 liters (4 gallons). In eWarranty, enter 999655R7 and quantity of 4 gallons
$716.93 / 55 gallons = $13.04/gallon * 4 gallons = $52.16
WM_CIH4216_2 2

CHAPTER SECTION
16 - FLUIDS
Jan 2019 3 OF 4
Claim filing Example (small containers):

Dealership purchased 2.5 gallon containers 10W30 Engine Oil P/N 73341711 for $38.30.
Failure required 5 gallons. In eWarranty, enter 73341711 and quantity of 2 containers
$47.67 each container * 2 container = $95.34 reimbursement
WM_CIH4216_3 3
REFRIGERANT
The EPA requires that refrigerant be recovered from a system when a component failure requires evacuation and
recharging of the A/C system. Refrigerant is a recoverable fluid/gas and as such can be filtered, dried and reused.
Only “top off” due to a small amount of unrecoverable refrigerant lost during evacuation and recharging of the system
is allowed. Refrigerant should only be reused in the system from which it was evacuated.
Refrigerant qualifies for warranty reimbursement when required on a warranty repair as a direct result of a defect in
material or workmanship. Replacement amounts will be limited to “top off” requirements for failures not resulting in
sudden loss caused by a warrantable failure. Full system replacement amount are allowed where a system compo-
nent failure is explained in detail. Equipment received with low refrigerant from the factory must be reported during
the predelivery inspection, reference Section 6.2.4, 2-1.
When submitting a claim, the causal part will not be the refrigerant part number but it must be the failed machine
component part number (for example; the Schrader valve).
USA dealers purchase refrigerant from CNH Industrial, therefore, the replacement part must be the CNH Industrial
part number used in the repair. Submit the claim using the part number table below
Casual Part: Failed machine component part number (for example; Schrader valve)
Part Number: Refrigerant replacement part number
Quantity: Total quantity used to complete the repair
Part No. Description Claim Submission

B134A12 R134A Refrigerant (1LB) Use B134A12, Indicate pounds
B134A30 R134A Refrigerant (30LB) Use B134A30, Indicate pounds
B134A12-CA R134A Refrigerant (1LB) Use B134A12-CA, Indicate # cans
Canadian dealers purchase refrigerant from local suppliers, therefore, the replacement part number must be submit-
ted using Fictitious Material. A copy of the purchased sales invoice showing the bulk/package or individual container
price must be attached to the claim.

CHAPTER SECTION
16 - FLUIDS
Jan 2019 4 OF 4
Extended Failure Total quantity used to complete the repair

Description:
Casual Part: Failed machine component part number (for example; Schrader valve)
Item Category: Fictitious Material
Quantity: 1
Material: REFRIGERANT (no dash required)
Amount: Total cost claimed for non-CNH refrigerant
Description: Name of service outlet that refrigerant was purchased from
Attach: Copy of purchased sales invoice
DIESEL EXHAUST FLUID (DEF)

DEF qualifies for warranty reimbursement when required on a warranty repair as a direct result of a defect in material
or workmanship. When submitting a claim, the causal part must be the failed machine component part number and
the replacement part must be the CNH Industrial part number used in the repair (see table below).
Part No. Description Claim Submission

R32554 Diesel Exhaust Fluid (330G / 1000L) Use R32554 indicate number of gallons
R32551 Diesel Exhaust Fluid (2.5G / 10L) Use R32551 indicate quantity used

Support documents must be kept on file in accordance with Section 6.7.1, 7-1 for cross reference and validation of
the following:
• work order(s)
• CNH Industrial fluid part number and description
• fluid quantities used in repair, and

CHAPTER SECTION
17 - WARRANTY COVERAGE FOR DECALS AND PAINT
Jan 2013 1 OF 2
REPLACEMENT OF DECALS
Replacement of glamour decals may qualify for warranty when the decal has been improperly applied at the factory.
Claims for these types of defects must be accompanied by photographs clearly showing the defect prior to repair.
REPAINTING WHOLEGOODS AND PARTS

Painting of unpainted or primer coated parts installed as a result of a qualifying warranty repair are eligible for warranty
reimbursement.
Repainting may qualify for warranty when the paint has been improperly applied at the factory, as indicated by lack
of coverage, peeling, and/or blistering. Repainting, when covered by warranty, is subject to special requirements.
Photographs clearly showing the defect prior to repair will be required to justify any warranty claim for repainting.
Many paint defects can be repaired through localized repainting. Painting of a complete unit requires pre-approval
from your Field Service Representative. Request an inspection and contact note submission from your Field Service
Representative prior to repainting.
No complete resurfacing will be approved for units more than 12 months after shipment from CNH Industrial. In
exceptional situations, partial resurfacing may be approved, or complete resurfacing may be allowed subject to pro-
rata participation.
WARRANTY CLAIM REQUIREMENTS FOR REPAINTING

All paint claims for partial or complete resurfacing must include the following items with the warranty claim
submission:
• Photos clearly illustrating the affected area(s) and justifying the scope of the defect
• A copy of the outside invoice (if repainting is performed by an outside shop)
In addition to the above requirements, if the repainting cost exceeds $1000, the following items must also be
included with the warranty claim submission:
• Approval from your Field Service Representative (approval MUST be obtained prior to repainting). Your Field Ser-
vice Representative may require multiple paint estimates.
• Customer information and details regarding application/operating environment.
All paint claims for partial or complete resurfacing must use an accurate causal part. When paint is not properly
applied at the factory and a part must be repainted, enter the part number of the improperly painted part as the causal
part. If multiple parts require repainting and/or repair requires major resurfacing, use the part number of the largest
part as the causal part.
If paint is required on a warranty repair as a direct result of a defect in material or workmanship, paint may be reim-
bursed on the warranty claim. In order to receive reimbursement, paint must be purchased from CNH Industrial and
the replacement part must be the CNH Industrial part number used in the repair.
CRITERIA FOR PARTIAL OR COMPLETE RESURFACING:

The following defects are viable reasons for paint repairs:
• Paint adhesion (flaking/lifting)
• Scaling due to inadequate surface preparation (base metal)
• Rust or corrosion due to low mil thickness of primary or top coating or improper surface preparation at the factory

CHAPTER SECTION
17 - WARRANTY COVERAGE FOR DECALS AND PAINT
Jan 2013 2 OF 2
CRITERIA FOR PARTIAL RESURFACING DURING THE DEALER ARRIVAL INSPECTION

The following defects are viable reasons for paint repairs if discovered during the dealer arrival inspection. These
defects are not viable reasons for paint repairs if discovered after the dealer arrival inspection period:
• Blemishes in glamour areas that are not resulting from shipping
• Embedded debris in finish
• “Fish scale” or ”orange peel” in glamour areas
• Runs/sagging in glamour areas
• Paint over spray (may be buffed)
PAINT ISSUES NOT COVERED BY WARRANTY

Scratching, scuffing, and damage from objects/debris hitting finish are not covered by warranty. Reimbursement for
merchandise received scuffed, scraped, or otherwise damaged during transportation is not covered by warranty. This
type of damage must be claimed against the transit company. Reference Section 6.2.4, 2-1.
Paint issues related to application or environmental conditions are not warrantable. For example, fertilizer, road salt,
and manure are very corrosive. While continued exposure to these and other corrosive products will cause paint and
other surface damage, the surface may be preserved by regular cleaning and regular application of surface finish
preservative products.
Fading caused by extended storage without proper maintenance is not covered by warranty. Reference Section 6.2.4,
2-1 regarding DRR/DIM processes.
Repainting performed for refurbishment or preparation for sale is not covered by warranty. Similarly, warranty does
not cover color matching for sale (i.e. customer requirement to meet color standards of fleet).
Painting of complete machines will not be allowed where the confirmed defect is localized. If you have questions about
the scope of the defect and whether complete resurfacing is justified, consult your Field Service Representative.

CHAPTER SECTION
18 - WARRANTY CLAIM TYPES
Jan 2019 1 OF 2
WARRANTY TYPES
Warranty Type Description Claim Submission Guidelines
A Base Warranty If Base Warranty is Active; use warranty type
A before using other warranty types
B Extra-Base Warranty Use only when Base Warranty, type A, has
expired.
C Service Policy* Requires an Authorization Number
D Parts Warranty Use only after Base warranty and any other
applicable extended warranty has expired
E Emissions Warranty Use only after Base warranty and applicable
Engine Extended warranty expires
G Purchased Warranty Not PPP (no longer in use)
H Product Improvement Program (PIP) or Requires a PIP Code or Service Advice
Service Advice authorization code
I Extended Warranty Use only after Base warranty expires
J Demonstration Refer to Section 4, Registration
K Breakdown Assistance (BDA)* Requires an Authorization Number (NHAG
only)
L Rent to Own Unit Reference Section 4, Registration
M Service Quote Maintenance Protection Plan
N Non-serialized Attachment Warranty Wholegood Attachments no Requiring
Registration
O Extended Component Use only when instructed by a warranty
bulletin
P Ultrashield Inspection Use only when instructed by a warranty
bulletin
Q Major Assembly Parts Warranty Irrigation Power Unit 2 yr /2000 hr coverage
R Contracts Use only when instructed by a warranty
bulletin
S Coupon Use only when instructed by a warranty
bulletin
T Sales Policy* Requires an Authorization Number
U Ultrashield Warranty /Custom Care Use only when instructed by a warranty
bulletin
V CNHi Company Sponsored Use only when instructed by a warranty
bulletin
W Wholegood Shortage Use only when instructed by a warranty
bulletin
X Warrant Program Use only when instructed by a warranty
bulletin
Z Pre-delivery Warranty Prior to 40 hours usage
NOTE: A separate claim must be submitted for each unit and each different warranty type.

CHAPTER SECTION
18 - WARRANTY CLAIM TYPES
Jan 2019 2 OF 2
SERIAL NUMBER AND WARRANTY TYPE GUIDELINES

The following guidelines should be used when selecting the serial number to use for a claim:
Warranty Type Guideline Claim filing Serial Number

Use Active warranty type Unit under active warranty coverage Unit Serial Number
and/or Wholegood
Use Active warranty type Serialized attachment sold and Unit Serial Number
invoiced separately from wholegood
unit
Type A Factory-installed Precision Farming Unit Serial Number
and Guidance Components
Type C Service policy claim for units available Unit Serial Number
in eWarranty
Type C Service policy for units not available OLDNHAG or OLDNHCE
in eWarranty
Type D Parts claim - Base warranty and any Unit Serial Number
other applicable extended warranty
has expired.
Type D Parts claim - Over-the-counter retail Unit Serial Number
and installed on a unit available via
eWarranty. Base warranty and any
has expired.
Type D Part claim - Over-the-counter retail PARTSNAG or PARTSNCE
and installed on a unit not available
via eWarranty. Base warranty and
any other applicable extended
warranty has expired.
Type N Part claim - Non-Registered PARTSNAG or PARTSNCE
wholegoods attachment, not invoiced
with the wholegood unit

CHAPTER SECTION
19 - SERVICE POLICY CLAIM REIMBURSEMENT
Jan 2019 1 OF 4
INTRODUCTION
Requests for service policy reimbursement must be made to a Field Service Representative and will be at the sole
discretion of the Field Service Representative. After review of the request, the Field Service Representative will com-
municate their approval or denial for request to the dealer.
The Field Service Representative will authorize the service policy claim by entering a contact note in the vehicle record
prior to the claim submission. Claims submitted without a supporting contact note will be rejected.
Dealer must submit the claim with the following information:

1. Authorization number provided by the Field Service Representative.
2. Casual part documented by the Field Service Representative in the contact note.
3. Single reimbursement line for the entire repair amount using “External Work” dropdown (do not enter individual
parts or SRT's on the claim).
4. Enter total repair cost (total amount paid by End Customer, Dealer and CNH Industrial). During claim processing
CNH Industrial Warranty Administration will down adjust the total requested amount to the amount authorized by
the Field Service Representative.
Service Policy Claim Filing Instructions:

Authorization As provided by Field Service Representative
Number:
Cause: Explain the failure as determined by repair technician
Correction: Explain the key steps required to correct the failure
Quantity: 1
3rd Party Invoice: Authorization Number
Description: Service Policy
Amount: Total Repair Cost
(total sum of end customer, dealer, and CNH Industrial cost)
NOTE: Claims must be submitted prior to the Field Service Representative’s expiration date.

CHAPTER SECTION
Jan 2019 2 OF 4
BREAKDOWN ASSISTANCE POLICY PROCEDURE

Dealer requests breakdown assistance reimbursement must be made to a Field Service Representative and will be at
the sole discretion of the Field Service Representative. After review of the request, the Field Service Representative
will communicate their approval or non-approval to the dealer.
Field Service Representative will authorize by entering a contact note in the vehicle record prior to the claim submis-
sion. Claims submitted without a supporting contact note will be rejected.
Dealer must submit the claim with the following information:

1. Authorization number provided by the Field Service Representative.
2. Casual part documented by the Field Service Representative in the contact note.
3. Single reimbursement line using “External Work” dropdown.
4. Enter Total amount authorized.
Claim Filing Instructions:

Causal Part: PROG000069 (loaner)
PROG000070 (cannibalization)
PROG000071 (freight / transportation)
Warranty Type: K – BDA
Authorization As provided by Field Service Representative
Number:
Complaint: BDA Incident Number
Cause: BDA
Correction: BDA
Quantity: 1
Amount: Total authorized amount

CHAPTER SECTION
Jan 2019 3 OF 4
BREAKDOWN ASSISTANCE CONTACT INFORMATION
WM_CIH_6219_1 1
WM_CIH_6219_2 2
WM_CIH_6219_3 3

CHAPTER SECTION
Jan 2019 4 OF 4
WM_CIH_6219_4 4
TRIPLE CHECK
Triple check is a maintenance inspection program used to perform a visual and/or functional inspection of retailed
equipment.
Warranty claims must be submitted within 30 consecutive days from the last date the inspection was completed as
shown on the work order.
Claim Filing Instructions:

Defect Code: 00700AA
Failure Code: 001
Warranty Type: T - Sales Policy
Authorization Number: 12593RST
Complaint: Triple check program
Cause: Triple check program
Correction: Triple check program
Causal Part PROG000055 – Combines
PROG000056 – Windrowers
PROG000062 – SP Forage Harvester
Quantity: 1
Amount: Total amount authorized by program
Program does not cover transportation, lubricants and fluids, filters, and non-warrantable parts / labor.

CHAPTER SECTION
20 - Bulletin Tool – Service, Product Improvement Program (PIP),
and Warranty Bulletins Jan 2019 1 OF 1
SERVICE BULLETINS
Service bulletins supply dealers with information to help analyze and correct a problem that you may experience
on a part or a unit. In addition, they contain informational messages on changes in form, fit, or function of parts or
equipment.
The reimbursement of a repair based solely on a Service Bulletin without a valid warrantable failure is not authorized,
unless specifically stated in the bulletin.
WARRANTY BULLETINS
Warranty bulletins communicate official changes to warranty policy updates, changes to eWarranty system or new /
updated training documents.
Warranty Bulletins are published and available on eTim. To review the published bulletins, search eTim using the
search dropdown "Service Bulletin Global Search", select "Warranty", and narrow the search to a specific year.
NOTE: Web based course on the use of eTIM available on Web Academy – Course number USS3ALL507EN - eTIM
Redesign
WM_CIH4220_1 1

CHAPTER SECTION
21 - SmartTrax Claiming Procedure
Jan 2019 1 OF 2
INTRODUCTION
SmartTrax™ track factory installed system for the T9.xxx tractor are warranted as follows:
1. Carriage Components warranted by CNH Industrial
2. Bogie and/or Idler wheel shaft warranted directly by ATI
3. Rubber Tracks warranted directly by ATI/Camoplast
Registration information is available in Section 6.4.7, SmartTrax™ Registration 1-1 .
CARRIAGE COMPONENT CLAIM FILING INSTRUCTIONS:

Serial number: Serial number of repaired unit
Warranty Type: As appropriate
Complaint: Explain what the customer said was wrong with the track/track
system
Cause: Explain the failure as determined by the repair technician
Correction: Explain the key steps required to correct the failure Include tractor
model and serial number, 4 digit module number and the module
location on the tractor (front or rear, left or right) in the Failure
Description
Causal Part No: The part number original to the unit
Replacement Part(s) The replacement parts used in the repair
Labor Code(s): SRT under T9 serial numbers
BOGIE AND/OR IDLER WHEEL SHAFT CLAIM FILING INSTRUCTIONS:

Bogie and/or idler wheel shafts are warranted by ATI. Contact Tony Juncker at (812) 520-5408 for claim filing instruc-
tions prior to repair.
RUBBER TRACK CLAIM FILING INSTRUCTIONS:

Rubber tracks are warranted directly by ATI/Camso. Track replacement decisions require preapproval review prior to
removal and replacement. A non-disabling condition may exist that does not interfere with normal operation. Track
replacement should only be considered for disabling conditions.
Serial Number Claim Filing Requirements

Part number, Date Code and Serial Number are required for all rubber track claims. Claims for rubber track filed
against the tractor serial number will be denied.
For a pictorial guide to locating the information reference the Serial Number Identification Guide is available on the
Dealer Portal >>Service >>Manuals and Guides.

CHAPTER SECTION
21 - SmartTrax Claiming Procedure
Jan 2019 2 OF 2
Pre-approval Process for Rubber Track Claims

1. Inspection to determine warrantable and non-warrantable conditions should follow the Service Conditions and War-
ranty Guidelines - Agricultural Tracks and Wheels published on the Dealer Portal >>Service >>Warranty >>Man-
uals/Guides.
2. Complete the Claim Preapproval Request Form – Track (form # CPB-0363OEM). The form is available on the
Dealer Portal >>Service >>Warranty >>Forms.
3. Submit a completed Claim Preapproval Request Form. Each track requires a separate preapproval request sub-
mission to TrackWarranty@ati-tracks.com
4. Photos requirements are listed on the Preapproval Request Form. Photos must be of good quality (in focus and
specific to the area shown in the Service Conditions and Warranty Guidelines). The main objective of taking
photographs is to assist in deciding and expediting the claim. It is important to follow the guideline to present a
true photo description of the conditions of use and failure.
Warranty Determination
When a track with significant wear is replaced, a customer may decide to replace mating track(s) at his own ex-
pense. Non-failed track(s) replacement is not considered warrantable and should not be submitted for pre-approval
or claimed. Diagnostics or replacement time is not allowed for track failures.
ATI / Camso will make one of 3 determinations:

1. Approved warrantable condition: ATI/Camso participation amount is communicated to the dealer.
2. Not Approved non-warrantable condition: No reimbursement.
3. Not Approved but possibly warrantable condition: No reimbursement at this time. A non-disabling warrantable
condition may exist but will not interfere with normal operation. Customer should continue to run the track, and if
this issue becomes a disabling condition, a request may be resubmitted for warranty reimbursement. A record will
have been created by the WIT incident for future reference.
Warranty Reimbursement Pro-ration

A rubber track that experiences a disabling, warrantable defect in material or workmanship will receive a prorated
credit based on the current track replacement price.
Warranty reimbursement is calculated based on the current track replacement price. Warranty reimbursement is
prorated based on months and hours of service and are subject to the customer participation in the table below.
Months of Hours of Service

Service 0-500 501-1000 1001-1500 1501-2000 >2000
Customer Contribution
0-24 0% 30% 50% 70% 100%
25-48 30% 50% 70% 90% 100%
Replacement Track Warranty Period

When a track is replaced during warranty, the customer will receive one of the following:
1. New track warranty from date of purchase if his contribution was greater than 50%, or
2. Remainder of original track warranty if his contribution was less than or equal to 50%

CHAPTER SECTION
6 - SERVICE / WARRANTY 3 - SERVICE PARTS
1 - SERVICE PARTS WARRANTY AND COVERAGE
Jan 2019 1 OF 5
INTRODUCTION
Genuine CHN Industrial parts sold in the United State or Canada carry a limited warranty coverage. Most service parts
are warranted for a period of 180 days from date of installation by the dealer and/or date of over-the-counter retail
sale. Exceptions to the 180 warranty period are listed in the chart below. Parts warranty will be void if the component
is altered, modified beyond specification, involved in improper adjustment or installation and improper maintenance.
Part Installed During Active Unit Warranty Period

Any part installed during a given unit warranty period, assumes the remainder of the unit warranty or service parts
warranty, whichever is longer.
Example:
Base warranty period 7/18/2015 through 7/17/2016

Fail date 5/5/2016
Repair date 5/6/2016 (active warranty type)
Parts warranty (180 days) start date 5/6/2016 through 11/2/2016
Part Installed During Part Warranty Period

Any part installed during a given part warranty period assumes the remainder of the original parts warranty period and
all subsequent failures receive the remaining part warranty.
Example:
Parts installed 5/6/2016 (warranty period 5/6/2016 through 11/2/2016)

Fail date 10/2/2016
Repair date 10/20/2016 (warranty claim type “D”)
Parts warranty 10/20/2016 through 11/2/2016 (13 days remaining)
WM_CIH4301_1 1

CHAPTER SECTION
Jan 2019 2 OF 5
Over the Counter Sale

Part warranty start date begins at the time of sale as documented on the customer invoice. Failed parts claim are
filed as Warranty type D for part reimbursement only, no labor. All warranty claims for failed part requires a copy of
the invoice showing date of purchase, part number, customer name.
Example:
WM_CIH4301_2 2
DEFECTIVE NEW PARTS

Defective new parts are parts that are defective before installation or over-the-counter retail sale (concealed damage)
may be submitted through eWarranty. Parts found to be defective during service repairs or parts found to be defective
during or after retail sale are also to be submitted as a warranty claim.
Ship shortages or discrepancies on CNH Industrial Parts and Service invoice must be claimed immediately through
the eParts Claim Processing Center , reference Section 6.7.2,3-1.Damaged parts found during the Dealer Delivery
Inspection which apparently occurred in transit must be filed with the carrier,.
SERVICE PARTS LABOR REIMBURSEMENT

Labor will be allowed on service parts warranty claims when the part was originally installed by an authorized CNH
Industrial dealer on a CNH Industrial unit.
Labor is not allowed for service parts warranty claims when the part was originally installed by the retail customer or
installed on non-CNH Industrial equipment.

CHAPTER SECTION
Jan 2019 3 OF 5
PACKAGES and KITS

For most service parts, CNH Industrial provides individual parts as separate, serviceable part numbers. Some service
parts are only provided as components in a package / kit.
If the individual failed part number is available as a separate, serviceable part, the dealer must order the individual
part and submit their warranty claim for that individual part number. The cost of the complete kit will not be reimbursed
when the individual failed part is available separately.
If a complete kit is reimbursed under warranty and there is a part recall issued for the kit, all parts (replaced and/or
unused) must be returned. If all components within the kit are not returned, the credit may be reversed in full or in part.
The individual failed part number should be identified as the causal part. If the individual part is not serviced sepa-
rately, then the kit part number can be identified as the causal part. Claiming a kit as a causal (failed) part has the
same requirement as claiming and individual part, reference Section 6.3.5, 3-1 .

CHAPTER SECTION
Jan 2019 4 OF 5
WARRANTY COVERAGE BY PRODUCTS
Description Warranty Period

New Remanufactured
All products not listed below 180 Days 180 Days
Engines and Components
Replacement Engines and Long 12 Months 24 Months
Blocks
CDC and Perkins Engines (sold with 24 Months 24 Months
fuel system)
Short Blocks 180 Days 12 Months
High Pressure Fuel Pumps and Kits 12 Months 12 Months
Fuel Injectors 180 Days 12 Months
Turbochargers 180 Days 12 Months
Driveline
Complete Axles 180 Days 12 Months
Clutches (dry and wet) 12 Months 12 Months
Final Drives 180 Days 12 Months
Idler and Roller Wheels 180 Days 12 Months
Torque Converters 180 Days 12 Months
Torque Amplifier with Sprag Clutch 180 Days 24 Months
or Mechanical Diode
Mechanical Diode in a Torque 10 years N/A
Amplifier (when originally installed by
a CNHi dealer prior to Jan 1, 2011)
Electrical
Alternators, Generators, Starters 180 Days 12 Months
Controllers, ECUs, Instrument 180 Days 12 Months
Clusters
Transmissions and
Gearboxes
Transmissions (includes Mechanical, 180 Days 12 Months
Power Shuttle, and Power Shift)
Rotor drives 24 Months 24 Months
Wobble boxes 180 Days 12 Months
Hydraulics
Cylinders, Motors, Pumps, Valves 180 Days 12 Months
Hydrostatic pumps and motors used 24 Months 24 Months
in combines and cotton pickers
Miscellaneous
Buckets (excavator) 180 Days 12 Months

CHAPTER SECTION
Jan 2019 5 OF 5
Description Warranty Period

New Remanufactured
Buckets (backhoe, skid steer and 180 Days N/A
compact track loader)
ECI proportional fan drive kit 12 Months N/A
Precision Planting Products 12 Months N/A
A/C compressors 180 Days 12 Months
Irrigation Power Units 24 Months/ 2,000 Hours 24 Months/ 2,000 Hours
Hand Tools Lifetime N/A
Twine and Net Wrap (See note 1) 12 Months N/A
Batteries (See note 2) 12 Months N/A
Gold Value parts (See note 3) 12 Months N/A
NOTE 1:
Twine and net wrap are warranted by the manufacturer. The warranty period starts on date of purchase from CNH
Industrial.
8-1 Batteries detailing battery warranty coverage.
NOTE 2:
Reference Section 6.8.3, 8-1 detailing battery warranty coverage.
NOTE 3:
No labor paid on Gold Value parts failure. Gold value parts must not be used for a warranty repair except for replacing
a Gold Value part failure. For Gold Value parts found defective 'out of the box' prior to installation, reference Section
6.7.2, 3-1.

CHAPTER SECTION
2 - SHIPPING AND INVOICE DISCREPANCIES
Jan 2013 1 OF 1
INTRODUCTION
Service parts shipping and invoice discrepancies must not be submitted as a warranty claim. Ship shortages or
discrepancies on CNH Industrial Parts and Service invoices must be claimed immediately through the eParts Claim
Processing Center.
Damaged parts found during the Dealer Delivery Inspection which apparently occurred in transit must be filed with
the carrier.
Refer to the online Parts Policy Manual located on the Dealer Portal >> Parts >> Policies for the policy and claim
process to correct shipment or invoice related discrepancies for depot and direct ship parts.
Example of reason code descriptions are listed below:

• Wrong part received
• Overage part ordered
• Overage not ordered
• Shortage part ordered
• Dealer order error
• Unsalable condition
• Concealed damage/manufacturing defect
• CNH advise
• Price discrepancy
• Discount discrepancy
• Rim and disc
• Freight discrepancy
• Transportation damage/shortage
• Direct ship surplus return
• Other - Invoice fees
• Miscellaneous - Claim system bypassed

CHAPTER SECTION
3 - REMANUFACTURED PARTS POLICY
Jan 2019 1 OF 1
INTRODUCTION
CHN Industrial Reman parts sold in the United State or Canada carry a limited warranty coverage. Remanufactured
parts are warranted from date of installation by the dealer and/or date of over-the-counter retail sale. Warranty cover-
age includes parts reimbursement for the replacement of the defective material or workmanship. Reference Section
6.3.1,1-1 for a list of warranty time periods. Parts warranty will be void if the component is altered, modified beyond
specification, involved in improper adjustment or installation and improper maintenance.
REMANUFACTURED PARTS LABOR REIMBURSEMENT

Labor will be reimbursed at the dealer shop rate per CNH Industrial Standard Repair Time. Labor is covered only
when an authorized CNH Industrial dealer performs the warranty corrective action.
Prior to major disassembly, reasonable attempts should be made to determine the extent and apparent cause of
suspect failure using appropriate service diagnostic procedures.
Technical support and availability questions should be directed to CNH Industrial Reman. Dial 1-888-WHY-REMAN
(1-888-949-7362).
After normal business hours (7:00 AM to 4:00 PM CST), a

message will be taken by voice mail and the dealer will be
contacted the following business day. Additional warranty
information can be obtained at http://www.whyreman.com.
WM_CIH4303_1 1

CHAPTER SECTION
4 - SERVICE PARTS SHIP DIRECT
Jan 2019 1 OF 1
INTRODUCTION
Ship direct parts and vendor direct parts are warranted directly by the manufacturer. Contact the part manufacturer
for all warranty questions and concerns. The CNH Industrial parts ordering system identifies if a part is shipped from
a depot or a DFS (ship direct).
They can be identified by opening up the part detail window in NGPC. The PMC code can be used to identify "S"
= Depot and "V" = Ship Direct.
WM_CIH4304_1 1

CHAPTER SECTION
5 - SERVICE PARTS CLAIM FILING INSTRUCTIONS
Jan 2019 1 OF 3
INTRODUCTION
Part claims (Warranty Type D or N) should be used only after Base warranty and any other applicable extended
warranty has expired. If a part fails during an active warranty period, the claim must be filed using the serial number
of the unit and the applicable warranty type.
If a part fails after the warranty has expired, the claim must be filed Warranty Type D (parts warranty) and the serial
number. For timeline examples, reference Section 6.3.1, 1-1
The following guidelines should be used when selecting the serial number to use for a claim:
Warranty Type Guideline Claim filing Serial Number

Type D Parts claim - Base warranty and any Unit Serial Number
has expired.
Type D Parts claim - Over-the-counter retail Unit Serial Number
and installed on a unit available via
eWarranty. Base warranty and any
has expired.
Type D Part claim - Over-the-counter retail PARTSNAG or PARTSNCE
and installed on a unit not available
via eWarranty. Base warranty and
any other applicable extended
warranty has expired.
Type N Part claim - Non-registered PARTSNAG or PARTSNCE
wholegoods attachment, not
invoiced with the wholegood unit

CHAPTER SECTION
Jan 2019 2 OF 3
WARRANTY TYPE D CLAIM FILING

When filing a part claim, additional fields will be displayed on the eWarranty claim screen. Fields with an asterisk are
mandatory fields.
Needed Fields
Serial number fields are necessary for improvement of product quality.
• Failed Component Serial Number - Using the serial number from the major component (i.e.; engine, transmission,
etc.)
• Replacement Component Serial Number - Enter the serial number from the major component (i.e.; engine, trans-
mission, etc.)
Mandatory Fields
Asterisked mandatory fields must match the attached document for verification of the part warranty start date.
• *Amount of Use- Hours of use on failed part ( if part was found defective during the installation, enter 1 hour)
• *Installed Date - Repair date of service installed part or invoice date for over the counter sale
• *Invoice Number - Work order number or associated invoice number
WM_CIH4305_1 1

CHAPTER SECTION
Jan 2019 3 OF 3
Extended Failure Description and Attachment on the claim

• If the part failed during installation - two replacement parts may be claimed and should be explained in the claim.
• If the part was installed on a prior warranty repair - in the failure summary add the prior CNH Industrial claim number
as proof of warranty start date.
• If the part was originally installed on a non-warranty repair - attach the dealer work order/invoice showing customer
name, date, part number, description, unit model and serial number must be clearly identified. The attachment will
verify the proof of warranty start date.
• If the part failed after retail sale - attach the retail sale invoice as proof of warranty start date. Dealer invoice number,
customer name, date, part number, description must be clearly identified.
NOTE: Shipping and invoice discrepancies must be submitted through CNH Industrial Parts & Service Claim Pro-
cessing Center. Concealed parts damage must be claimed within 180 days from date of dealer receipt.

• work order(s) for warranty repairs
• customer repair invoice for non-warranty repairs showing unit serial number
• over the counter retail sales invoice matching customer, part number and retail date
• technician labor records with repair dates and start and stop times

CHAPTER SECTION
6 - SERVICE / WARRANTY 4 - REGISTRATION
1 - EQUIPMENT REGISTRATION
Jul 2015 1 OF 1
INTRODUCTION
Warranty coverage begins at the time a unit is delivered to the dealer. Pre-delivery coverage (0 to 39 hours) is
automatically applied and does not require dealer registration. Units must be registered by the dealer when any of
the following conditions occur:
• Unit is retailed to an end customer.
• Unit is rented or leased and engaged in work for compensation. The unit must be registered prior to rental or lease.
• Unit is used as a demonstration unit, which causes the unit to accumulate hours. The unit must be registered prior
to 40 hours of use.
• Unit is transferred as trade in and re-sold.
NOTE: Some wholegood attachments require registration when invoiced separately from the CNH Industrial whole-
good unit, for more information reference Section 6.8.11, 8-1 .
INITIATION OF REGISTRATION
• Pre-delivery coverage (0 to 40 hours) is automatically applied and does not require dealer registration. Pre-delivery
claims will not be allowed on units with more than 40 hours of use.
• Demonstration registrations are filed electronically in eWarranty and start Demo Warranty (warranty type J).
• Rent-To-Own registrations of non-retailed Agricultural equipment are filed electronically in eSettlement and start
RTO Warranty (warranty type L).
• Premier Rental (credit line 11) - Agricultural registration are filed electronically in eSettlement and start Base War-
ranty (warranty type A).
• Premier Rental (credit line 11) – Construction Rent-To-Own registrations are filed electronically in eSettlement and
start Base Warranty (warranty type A).
• Retail registrations are filed electronically in eSettlement and start Base Warranty (warranty type A).
• Dealer to dealer transfer registrations are filed electronically in eSettlement.
• Customer to customer transfer registrations are filed electronically in eSettlement. The unit must be updated in
eWarranty by the dealer in order to keep accurate records.

CHAPTER SECTION
2 - WARRANTY TYPES
Jul 2015 1 OF 3
INTRODUCTION
New units are defined as units retailed with less than 250 hours of use. Units with greater than 250 hours of use at
retail receive a prorated warranty based on the 4-1 , reference Section 6.4.3. Emissions warranty1-1 is a federally
mandated coverage to conform with applicable units operated in the United States and Canada and will be prorated
in conjunction with base warranty. Extended warranty is an extension to the unit’s base warranty and will be prorated
in conjunction with the base warranty.
If the unit has more than 250 hours of use at retail, the dealer must advise the end customer that the unit will receive
prorated warranty.
eSETTLEMENT AND eWARRANTY TYPES

Registration Type Description eSettlement eWarranty
Type Type
Pre delivery Non-retailed units with less than 40 hours of use. None Type Z
Automatically applied from factory.
Demo Non-retailed units greater than or equal to 40 hours None Type J
of use. Registered in eWarranty in the dealer's
name
Rent to Own Non-retailed (AG) units placed into short term rental Type B Type L
Registered in eSettlement in the dealer's name
Premier Rental Premier Rental (AG) and Rent to Own (CE) Type A Type A
Registered in eSettlement in the dealer’s name
Retail after RTO Retail units after RTO from dealership to end Type C Type A
customer. Registered in eSettlement in customer's
name
Retail Retail units sold to end customer. Registered in Type A Type A
eSettlement in customer's name
Transfer Retailed units traded to a new customer. (update Type D Type A
end customer information in eWarranty)
Pre-Delivery
• Pre-Delivery warranty is applied automatically and does not require registration through eSettlement. Pre-Delivery
expires when registered into demo, rental, lease, or retail and when a unit reaches 40 hours of use
• Claims are filed using Warranty Type Z.
Demonstration (Demo)
• Demo warranty is registered through eWarranty on the date the unit reaches 40 hours of use. The warranty is
registered in the dealer’s name.
• Demo warranty coverage mirrors the unit’s base warranty coverage period and expires at retail.
• Demo warranty cannot be waived to a future date.
• Transferred units with more than 40 hours require the receiving dealer to submit a demo registration, unless the
unit was previously registered.
• Claims are filed using warranty type J. If the demo warranty expires, warranty type J will not display in the eWarranty
system.

CHAPTER SECTION
2 - WARRANTY TYPES
Jul 2015 2 OF 3
• Request for extension of demo warranty service must be submitted through WIT "Registration" category and re-
quires an exception at the sole discretion of Warranty Administration.
• The dealer must maintain a demo log record for each demo unit. The demo log will show the customer name, hours/
date out and hours/date in. These records must be readily available to CNH Industrial personnel upon request.
Rent-to-Own (RTO) Agriculture Units

• Agriculture units can be registered as a RTO. Registration is entered through eSettlement on the date the unit is
placed into the rental program. The warranty is registered in the dealer's name.
• RTO warranty continues during the rental period and expires at retail.
• RTO warranty cannot be waived to a future date.
• Claims are filed using warranty type L. If the original RTO warranty expires, the unit will not display warranty type
L in the eWarranty system.
• The dealer must maintain a separate record for each rental unit. These records must include a copy of the rental
agreement and related records indicating the individual or company renting the equipment, location of the equip-
ment, dates and amounts of rental billings, payment receipts, exceptions, hours, etc. These records must be readily
available to CNH Industrial personnel upon request.
Premier Rental
• Construction and Agriculture units can be registered as a Premier Rental. Premier Rental is also known as Rent to
Own (RTO) for Construction units.
• Premier Rental (credit line 11) registration is entered through eSettlement on the date a unit is placed into the rental
program. The warranty is registered in the dealer’s name.
• Units placed into Premier Rental will start base warranty and all applicable warranties (extended, emissions, etc.).
• Warranty continues during the rental period and does not restart when the unit is retailed.
• At retail the unit must be transferred in eSettlement from the dealer’s name to end customer’s name.
• Premier Rental warranty may be waived to a future date.
• Claims are filed as warranty type A.
• The dealer must maintain a separate record for each rental unit. These records must include a copy of the rental
agreement and related records indicating the individual or company renting the equipment, location of the equip-
ment, dates and amounts of rental billings, payment receipts, exceptions, hours, etc. These records must be readily
available to CNH Industrial personnel upon request.
Retail (Base Warranty)

• Retail registration units can be entered through eSettlement on the date a unit is sold to an end customer. The
warranty is registered in purchaser’s name.
• Base warranty and all applicable warranty will be prorated on units with greater than 250 hours of use at retail.
• Base warranty continues and does not restart when the unit is transferred, traded in, or resold.
• Base warranty may be waived to a future date at time of retail.
• Claims are filed using warranty type A.

CHAPTER SECTION
2 - WARRANTY TYPES
Jul 2015 3 OF 3
Transfer (trade in and resold)

• Transfer registration units can be entered through eSettlement on the date the unit is traded in and/or resold to a
new end customer
• Transferred units will receive the remaining base warranty and all applicable warranty. At time of transfer, the dealer
must advise the customer that the unit will receive the remaining warranty.
• Warranty is transferable to subsequent owners at no additional cost.
• Trade-ins must be re-registered in the dealer’s name and resold units must be transferred to the end customer’s
name.
• Transferred warranty cannot be waived to a future date
• Claims are filed using warranty type A
• Warranty is not transferrable on a unit purchased outside the United States or Canada and imported into these
countries. Warranty is not transferrable on a unit purchased inside the United States or Canada and exported
outside these countries.

CHAPTER SECTION
3 - SCHEDULE OF ADJUSTED TERMS
Jul 2015 1 OF 3
INTRODUCTION
The Schedule of Adjusted Warranty Terms will apply when hours of use at first retail exceeds 250 hours and is less
than the unit’s base warranty hour limitations. Emissions and any extended warranty will be prorated in conjunction
with the base warranty. If the unit has more than 250 hours of use at retail, the dealer must advise the end customer
that the unit will receive prorated warranty. For an explanation of warranty registrations, reference Section 6.4.2, 4-1.
AGRICULTURE EQUIPMENT
The following Schedule of Adjusted Warranty Terms tables will apply dependent on the base warranty term of the
product.
Equipment with 12 Month Base Warranty
Hours of Use Remaining Base Warranty

0-250 12 Months – Full Warranty
251-325 11 Months
326-400 10 Months
401-475 9 Months
476-550 8 Months
551-625 7 Months
626-700 6 Months
701-775 5 Months
776-850 4 Months
851-925 3 Months
926-1000 2 Months
1001-1075 1 Month
1076 + 0 Months – No Warranty
Hours of Use Remaining Base Warranty Hours of Use Remaining Base Warranty
0-250 24 Months – Full Warranty 1151-1225 11 Months
251-325 23 Months 1226-1300 10 Months
326-400 22 Months 1301-1375 9 Months
401-475 21 Months 1376-1450 8 Months
476-550 20 Months 1451-1525 7 Months
551-625 19 Months 1526-1600 6 Months
626-700 18 Months 1601-1675 5 Months
701-775 17 Months 1676-1750 4 Months
776-850 16 Months 1751-1825 3 Months
851-925 15 Months 1826-1900 2 Months
926-1000 14 Months 1901-1975 1 Month
1001-1075 13 Months 1976+ 0 Months – No Warranty
1076 -1150 12 Months

CHAPTER SECTION
Jul 2015 2 OF 3
Hours of Use Remaining Base Warranty Hours of Use Remaining Base Warranty
0-250 36 Months – Full Warranty 1601-1675 17 Months
251-325 35 Months 1676-1750 16 Months
326-400 34 Months 1751-1825 15 Months
401-475 33 Months 1826-1900 14 Months
476-550 32 Months 1901-1975 13 Months
551-625 31 Months 1976-2050 12 Months
626-700 30 Months 2051-2125 11 Months
701-775 29 Months 2126-2200 10 Months
776-850 28 Months 2201-2275 9 Months
851-925 27 Months 2276-2350 8 Months
926-1000 26 Months 2351-2425 7 Months
1001-1075 25 Months 2426-2500 6 Months
1076-1150 24 Months 2501-2575 5 Months
1151-1225 23 Months 2576-2650 4 Months
1226-1300 22 Months 2651-2725 3 Months
1301-1375 21 Months 2726-2800 2 Months
13761450 20 Months 2801-2875 1 Month
1451-1525 19 Months 2876+ 0 Months – No Warranty
1526-1600 18 Months
Balers with 12 Month Base Warranty
Bales Remaining Base Warranty Bales Remaining Base Warranty

0 to 1000 12 Months – Full Warranty 4001 to 4500 5 Months
1001 to 1500 11 Months 4501 to 5000 4 Months
1501 to 2000 10 Months 5001 to 5500 3Months
2001 to 2500 9 Months 5501 to 6000 24 Months
2501 to 3000 8 Months 6001 to 6500 1Months
3001 to 3500 7 Months 6501+ 0 Months - No Warranty
3501 to 4000 6 Months
NOTE: This table applies to all types of balers (big square, round, and small square). For small square balers (two tie
or three tie balers) divide total bale count by 10 to determine the applicable remaining base warranty. For example;
14,000 bale count divided by 10 equals 1400 (11 months remaining warranty).

CHAPTER SECTION
Jul 2015 3 OF 3
CONSTRUCTION EQUIPMENT
The following Schedule of Adjusted Warranty Terms tables will apply dependent on the base warranty term of the
product.

Hours of Use Remaining Base Warranty
0-250 12 Months – Full Warranty
251-325 11 Months
326-400 10 Months
401-475 9 Months
476-550 8 Months
551-625 7 Months
626-700 6 Months
701-775 5 Months
776-850 4 Months
851-925 3 Months
926-1000 2 Months
1001-1075 1 Month
1076 + 0 Months – No Warranty

CHAPTER SECTION
4 - WARRANTY START DATE WAIVERS
Jul 2015 1 OF 1
INTRODUCTION
New units retailed with less than 250 hours of use may defer the warranty start date to the date of first “intended”
use. The warranty start date may be waived only ONCE from the original retail sale date. Agricultural equipment
may be waived to a maximum 10 months and Construction equipment may be waived to a maximum of 3 months.
Waived warranty start date may be applied at the time of registration on the following warranty types:
• Demo warranty cannot be waived to a future date.
• RTO warranty cannot be waived to a future date.
• Premier Rental warranty may be waived to a future date.
• Base warranty may be waived to a future date at time of retail.
Changing Back to an Earlier Date

The waived warranty start date must be determined during registration in eSettlement. The waived warranty start
date can be changed to an earlier date by submitting a WIT incident "Registration" category. The WIT incident must
be submitted prior to the “actual” date of first use.
Evidence of Use
During a waived warranty period, the unit must not be used. Evidence of use during the waived warranty period will
void the waiver and the warranty start date will be reverted back to original retail sale date. During the waived warranty
period a 10-hour grace is allowed for maintenance of unit.
Preparing Equipment for Waived Warranty Period

The dealer is responsible for performing complete set-up, pre-delivery, and inspection prior to the unit being placed
into storage. Equipment may be stored on the dealer's lot or at the customer's location. The equipment must be made
available for inspection by any CNH Industrial representative during the storage period.

CHAPTER SECTION
5 - CHANGE OF EQUIPMENT STATUS
Jul 2015 1 OF 1
INTRODUCTION
New unit warranty coverage begins at the time a unit is delivered to the dealer. Unit registration by the dealer is
necessary to change the equipment status. Units must be registered by the dealer when any of the following
conditions occur:
• Unit is retailed to an end customer.
• Unit is rented or leased and engaged in work for compensation. The unit must be registered prior to rental or lease.
• Unit is used as a demonstration unit, which causes the unit to accumulate hours. The unit must be registered prior
to 40 hours of use.
• Unit is transferred as trade in and re-sold.
Units Sold After Warranty Has Expired

Warranty registration must be updated by the dealer through eSettlement or eWarranty. The change of status and/or
customer ownership will allow Warranty Administration to track the unit with greater accuracy for the purpose of con-
tinued customer communication (i.e., safety Product Improvement Programs, and marketing mailings).
Sales Reversal or Buybacks

Sales reversals or buybacks are administered through CNH Industrial Dealer Sales Support. After CNH Industrial
Dealer Sales Support has authorized a sales reversal, Warranty Administration will be notified and warranty will be
suspended. It is not necessary for a dealer to contact Warranty Administration.
CNH Industrial Company Owned Inventory

Units used by CNH Industrial in such things as, trade shows, field testing, and training demonstrations may be sold to
dealers and/or placed in dealer inventory. These units must be registered manually via a WIT incident "Registration"
category. At the time of retail sale, the unit is subject to the Schedule of Adjusted Terms.
Product Safety (accident and fire reports)

Promptly report all incidents, accidents, fires, or other events that could result in personal injury or significant property
damage. These incidents must be reported promptly to the CNH Industrial Product Safety. Policy, guidelines and
forms are available on the Dealer Portal >> Wholegoods >> Dealer Network Development >> Dealer Policy Manual,
Section 9, Corporate Product Safety.
Scrapped or Destroyed Units

Owner information must be updated by the Field Service Representative via a WIT incident "Registration" category.
Warranty Administration will enter a contact note and apply a block on the unit to prohibit further warranty considera-
tion.
Stolen Equipment
Complete the electronic "Internal Wholegoods Theft Report” Form to report stolen equipment. The form is available on
Dealer Portal >> Service >> Warranty >>Forms. Fill out the form and submit via email to natheftheavyequip@cnh.com
or fax 262-636-6732.

CHAPTER SECTION
6 - REPLACEMENT PIN PLATE REQUEST
Aug 2016 1 OF 1
REPLACEMENT PIN PLATE REQUEST

If a Product Identification Number (PIN) plate is missing or destroyed dealer may request a replacement PIN plate
by contacting natheftheavyequip@cnhind.com or fax 262-636-6732. Include the following information:
• PIN (serial number) and model number from unit
• Dealer code
• Mailing address of the dealership and the name of the dealership service manager or the person who will install the
plate
• If PIN plate was stolen – include police report number, station phone number, city and state
• If a replacement PIN plate is needed, the reason the original plate needs to be replaced must be included with the
request
Once the form has been completed email the form to natheftheavyequip@cnhind.com or fax 262-636-6732.
The dealership service manager of the dealership requesting the plate MUST verify the unit by component numbers
and stamped PIN. The service manager must also install replacement PIN plates. This CANNOT be done by cus-
tomer.
REPLACEMENT OF ROPS CERTIFICATION PLATE

If a ROPS certification plate is missing or destroyed dealer may request a replacement plate by contacting
natheftheavyequip@cnhind.com or fax 262-636-6732. Include the following information:
Form includes the following information:

• PIN number and model number from unit
• Field Service Representative (contact person)
• The reason the original plate needs to be replaced
Once the form has been completed email the form to natheftheavyequip@cnhind.com or fax 262-636-6732.
NOTE: Your Field Service Representative must be contacted to verify a match of unit serial number and the ROPS
certification plate. Field Service Representative will arrange for the installation of the new plate with the dealer. In-
stallation CANNOT be done by dealer or customer.
REPLACEMENT OF ENGINE EMISSIONS LABELS

If an engine emissions label is either damaged or missing, the dealer may request a replacement label through
ASiST-THD. Provide the following information:
• Serial number / PIN number
• Model number
• Engine serial number
• Engine year of manufacture
• Reason for tag replacement
• Photo of any part of existing damaged engine data tag, if available

CHAPTER SECTION
6 - SERVICE / WARRANTY 5 - PRODUCT IMPROVEMENT PROGRAMS (PIP)
1 - DEALER AND CUSTOMER NOTIFICATION
Jan 2016 1 OF 2
INTRODUCTION
CNH Industrial may determine that quality, reliability, or safety changes to CNH Industrial units are required through a
Product Improvement Program (PIP). PIP bulletins are published to dealers and/or customers for implementation on
both dealer and customer inventory units.
The servicing dealer on record is responsible for completing the PIP. Dealers that invoice units through their corporate
office must execute a dealer to dealer transfer in eSettlement. This will move the units from the corporate invoicing
dealer code to the new responsible dealer workshop code in order to reassign responsible servicing dealer. Dealer
to dealer transfers must be done through eSettlement by the receiving dealer workshop.
The PIP bulletin will include the description of concern, action/correction, and claim filing instructions necessary to
complete the PIP.
PIP Type Description Notification

A field corrective action implemented proactively to limit
customer exposure to a specific product concern that may
create a risk of injury to the operator or bystanders.
Defined population MUST be Repaired or Inspected and Posted on eTIM Visible in
Safety / Repaired. eWarranty End customer
Regulatory ‘Mandatory (Safety)’ PIPs include a watermark that states notified 5 days after dealer via
‘Safety’, and contain the following description in the ‘Special certified mail
Instructions’ section of the PIP filing document:
‘This action must be carried out on all units detailed as a
priority.’
A field corrective action implemented proactively, to limit
customer exposure to a product deficiency that negatively
impacts customer satisfaction or perception of the company
image. Mandatory PIPs are primarily intended to address
durability concerns or unacceptable performance.
Defined population MUST be Repaired or Inspected and
Repaired.
‘Mandatory’ PIPs contain either of the two following
Posted on eTIM Visible in
descriptions in the ‘Special Instructions’ section of the PIP
Mandatory eWarranty PIP bulletin mailed
filing document:
to dealer
‘This action must be carried out on all units detailed as a
priority.’
OR
‘All units must be proactively inspected; those exhibiting the
defined issue must be repaired.’
NOTE: also designated as "Seek & Repair or "Manufacturer Re-
work"

CHAPTER SECTION
1 - DEALER AND CUSTOMER NOTIFICATION
Jan 2016 2 OF 2
PIP Type Description Notification

A field action implemented to provide funding to limit customer
financial exposure to the cost of repairs to correct a specific
product failure or deficiency that occurs during or after the
expiration of the applicable product warranty coverage
specific to the unit and market.
Actions are reactive to field failures within a machine
population and must only be repaired if the described failure
occurs. Posted on eTIM Not visible on
Targeted
eWarranty No mailing
Process according to the claim filing instructions in the PIP
Bulletins.
‘Targeted’ PIPs will contain the following description in the
‘Special Instructions’ section of the PIP filing document:
‘If a unit in the attached Serial number Range exhibits the
defined issue, it should be repaired. Please note, not all
machines will require this action.’

CHAPTER SECTION
2 - FILING PIP CLAIMS
Jan 2015 1 OF 2
FILING PIP CLAIMS

After work is completed, submit a PIP claim according to the claim filing instructions found in the PIP Bulletin.
Active PIP claim filing requirements:
1. Fail Date is the Date in and must be between PIP start date and PIP expiration date.
2. Repair Date is the Date out and must be between the PIP start date and PIP expiration date.
3. Claim submission Date must be within 30 days of Repair Date, and no more than 30 days beyond the PIP expi-
ration date.
PARTS AND LABOR

Part and labor credits will be in accordance with Section 6.2.8, 2-1 . Backorder of parts does not authorize the ordering
of the next assembly level up for PIP repair. The exact part numbers must be repaired and claimed.
Ordering PIP Parts

Depot PIP parts must be ordered via Order type 92. PIP Direct ship parts must be ordered using Order type 92, unless
otherwise noted. CNH Industrial will prepay freight for correct use of Order Type 92. Parts will be shipped the next
business day according to dealer's standard routing with sixty-day payment terms.
TRAVEL
When authorized by a PIP Bulletin, travel time for retailed units that have traveled for the PIP repair will be reimbursed.
A maximum two (2) hour travel allowance (at dealer’s recorded labor rate) will apply to units that are retailed at the
time the claim is submitted.
NOTE: If a PIP is required on a retailed unit with a warranty start date waiver, travel is allowed when authorized by
a PIP Bulletin , if the unit is stored at the customer’s place. Evidence of Use during the waived warranty period will
cause the warranty start date to revert back to the date of sale, reference Section 6.4.4, 1-1

Support documents must be kept on file (hardcopy and electronic) in accordance with Section 6.7.1, Audit Policy
1-1 for cross reference and validation of the following:
• work order(s)
• technician identification and payroll status, and travel time (logged separately)
PIP PARTS RETURN REQUEST

Dealers are required to hold all warranty parts not recalled for 90 consecutive days after the claim has been paid
(status 80). After 90 days, parts not recalled must be destroyed and made unusable before scrapping. Reference
Section 6.6.1, 6-1 .
If PIP parts are to be recalled, you will be notified by standard recall notification. Parts must be returned to the desig-
nated address as stated in the recall notice.

CHAPTER SECTION
2 - FILING PIP CLAIMS
Jan 2015 2 OF 2
NOTE: At no time should any PIP parts be returned if not requested by CNH Industrial.
DEALER RESPONSIBILITY
Dealers are responsible for contacting customers to have PIPs performed on qualifying units. The servicing dealer
on record is responsible for completion of PIPs.
NOTE: The repair of a unit prior to a PIP release date cannot be reimbursed under the PIP. Any PIP claim submitted
for work completed prior to the release of a PIP will be denied.
When a unit has been upgraded to the specifications of a formal PIP, prior to the official release of the PIP, the unit
may be marked complete with the submission of a WIT incident with the CNH Industrial claim number or a copy of
the work order under which the repair was completed. Reference Section 6.5.3, 5-1 .

CHAPTER SECTION
3 - MARKING UNITS COMPLETE
Jan 2019 1 OF 1
MARKING UNIT COMPLETE

Units will be marked complete by one of the following methods:
Work Completed within Time Period

Successful submission of active PIP claim according to the PIP claim filing requirements. Reference Section 6.5.2,
1-1.
Work Completed After PIP Expiration Date

Safety PIPs - Claims for expired safety PIPs may be submitted through eWarranty. File a PIP claim for items com-
pleted using the claim filing information in the PIP Bulletin.
All other types of PIPs – Expired PIPs cannot be submitted under the normal PIP claim process. The selling dealer
is responsible for completion of PIPs. In order to mark the PIP complete submit a WIT with proof of repair. Attach the
work order or reference the claim number for verification of repair.
Work Completed by Previous Warranty Action

When a unit has been upgraded to the specifications of a formal PIP, prior to the official release of the PIP, submit a
WIT incident with the CNH Industrial claim number or a copy of the work order under which the repair was completed.
UNITS WILL NOT BE MARKED COMPLETE
Customer Refuses the PIP Upgrade

When a customer is contacted, but refuses to have unit upgraded per PIP requirement, the unit will remain on the
Open PIP Report until the unit is upgraded. The dealer must document the customer's refusal of PIP upgrades and
submit the documentation to CNH Industrial via a WIT incident.
Customer No Longer Owns the Unit

Customer no longer owns the unit as described in Section 6.5.4, 5-1 . The unit will not be marked as complete and
will be eligible for the next servicing dealer to complete any eligible PIP actions.

CHAPTER SECTION
4 - REMOVING UNITS OPEN PIP REPORT
Apr 2011 1 OF 2
UNIT TRANSFERRED AND PARTS RECEIVED IN ERROR

If parts are received at the dealership for a PIP and the unit has been transferred to another dealer, or the unit is no
longer in the dealer's Sales and Service Area, contact the Field Service Representative to assist with transferring the
PIP parts to the new responsible dealer.
REMOVING UNIT FROM OPEN PIP REPORT

The servicing dealer on record is the responsible dealer shown on the Open PIP Report. At times circumstances may
occur that result in a request to change the responsible dealer and/or unit's status. A unit will remain on the open PIP
report until the PIP is completed and the corresponding claim is filed.
Customer trades unit to the current servicing dealer

If the customer trades a unit to the current servicing dealer, the current servicing dealer must be registered as the
current owner in eWarranty. The current servicing dealer remains responsible for PIP completion and the unit will
remain on the Open PIP Report for the current servicing dealer.
Customer trades unit to a new servicing dealer

If the customer trades a unit to a new servicing dealer, the new servicing dealer is responsible for registering the unit
with current owner information in eWarranty. The current servicing dealer must contact the new dealer where the unit
was traded and request change of registration in the new dealer’s name. Once the change of registration occurs, the
new servicing dealer becomes responsible for PIP completion and the unit will move to the Open PIP Report for the
new servicing dealer.
NOTE: Until the change of registration occurs, the current servicing dealer remains responsible for PIP completion
and the unit will remain on the Open PIP Report for the current servicing dealer.
Unit was sold privately or at an auction

If a unit is sold privately or at an auction, the dealer must obtain as much information as possible regarding the new
customer. If the new owner is in the dealer’s Sales and Service Area, the dealer must register the unit in new owner’s
name. The current servicing dealer remains responsible for PIP completion and the unit will remain on the Open PIP
Report for the current servicing dealer.
If the new owner is out of the dealer’s Sales and Service Area, the dealer should request assistance from your Field
Service Representative. The Field Service Representative may submit a WIT incident requesting the unit be moved
to a new servicing dealer, or be designated as location unknown. If the Field Service Representative requests the unit
be moved to a new servicing dealer, the new servicing dealer becomes responsible for PIP completion and the unit
will move to the Open PIP Report for the new servicing dealer. If the Field Service Representative requests a unit be
designated as location unknown, the unit will be removed from the Open PIP Report and the current servicing dealer
will not be responsible for completing the PIP.
Customer is contacted but refuses to have unit upgraded per PIP requirement
When a customer is contacted, but refuses to have a unit upgraded per PIP requirement, the dealer must document
the customer's refusal of PIP upgrades and submit to CNH Industrial via a WIT incident.
NOTE: Even if the customer refuses to have a unit upgraded, the current servicing dealer remains responsible for
PIP completion and the unit will remain on the Open PIP Report for the current servicing dealer.

CHAPTER SECTION
4 - REMOVING UNITS OPEN PIP REPORT
Apr 2011 2 OF 2
Stolen or Destroyed Units

If a unit is stolen or destroyed, the owner's information must be updated. Reference Section 6.4.5, 4-1 for appropriate
reporting procedures. Once a unit is properly reported as stolen or destroyed, the unit will be removed from the Open
PIP Report and the current servicing dealer will not be responsible for completing the PIP.
Customer Cannot be Located

If the customer cannot be located, the dealer must make a reasonable effort to contact the customer. Documentation
of the date and method of customer contact must be provided to your Field Service Representative. Only the Field
Service Representative can request a unit be designated as location unknown via WIT incident. Once Field Service
Representative requests a unit be designated as location unknown, the unit will be removed from the Open PIP Report
and the current servicing dealer will not be responsible for completing the PIP.

CHAPTER SECTION
5 - SPECIAL PIP
Jan 2013 1 OF 1
INTRODUCTION
These CNH Industrial field corrective actions PIPs are proactive safety actions to limit customer exposure to specific
product concerns that may create a risk of injury to the operator or bystander. The two PIPs below are ongoing Safety
PIPs which must be carried out on all units as a priority by all dealers.
GAS CAP - Reference Bulletin 4/93-T4

Models 2N, 8N, 9N, NNA, 600, 700, 800, 900, 601, 701, 801, 901, 2000 and 4000 Series tractors produced BEFORE
1964:

Defect Code: 0030099
Failure Code: 000
Authorization CAMP267
Number:
Complaint: Gas Cap safety PIP
Cause: Gas Cap safety PIP
Correction: Include Model number and Serial number
Causal Part: E5NN9N208CA
Replacement E5NN9N208CA
Part:
Labor: Not applicable, no labor reimbursement provided for this program
Models 2000, 3000, 4000, and 5000 Series tractors produced AFTER 1964:

Defect Code: 0030099
Failure Code: 000
Authorization CAMP267
Number:
Complaint: Gas Cap safety PIP
Cause: Gas Cap safety PIP
Correction: Include Model number and Serial number
Causal Part: E5NN9N208DA
Replacement E5NN9N208DA
Part:
Labor: Not applicable, no labor reimbursement provided for this program

CHAPTER SECTION
6 - SERVICE / WARRANTY 6 - PARTS RECALL
1 - WARRANTY PARTS RETURN PROCESS OVERVIEW
Jan 2019 1 OF 1
INTRODUCTION
Parts may be required to be returned for a variety of reasons:
• Technical failure analysis (ASiST-THD Recall Request form) to determine specific or trending root cause,
• Investigating CNH Industrial supplier quality issues
• CNH Industrial core parts to be remanufactured
PART RETENTION POLICY

Dealers are required to hold all parts replaced under warranty for 90 consecutive days after the claim has been paid
(status 80). After 90 days the non-recalled part must be destroyed and made unusable before scrapping.
Warranty parts not recalled must be properly tagged and stored in good condition. Store parts out of the weatherin
an area away from customer traffic and separate from scrap parts.
Tagging Removed Parts

Parts must be tagged as soon as possible after repair. Do not wait to tag the part until after the warranty claim has
been submitted. Defective parts are subject to dealer audit and parts that are not tagged may result in a chargeback
of the claim.
The following information must be recorded on the parts tag as soon as possible after repair:
• Work Order number
• Serial number of unit
• Part number
• Date of repair
If a complete kit is reimbursed under warranty and there is a part recall issued for the kit, all parts (replaced and/or
unused) must be returned. If all components within the kit are not returned, the credit may be reversed in full or in part.
PART THAT CANNOT BE RETURNED

If a recalled part cannot be returned for whatever reason, submit a WIT incident using “Part Return” category. Include
the CNH Industrial claim number and the part number and clearly explain the reason why the part cannot be returned.
After review, the part recall obligation may be cancelled at the sole discretion of Warranty Administration.

CHAPTER SECTION
2 - WARRANTY PART RETURNS NOTIFICATION
Jan 2019 1 OF 2
INTRODUCTION
Part return notifications are indicated on the eWarranty Part Return screen. The "Return Code" column on the Part
Return dashboard displays the current claims and the part recall obligations.
WM_CIH4602_1 1
Return Code Description

1 Part to be returned
8 Part to be returned, after settlement (Ad-Hoc)
9 Part to be returned, during assessment
B Both failure and core return, return to address listed on the warranty material return
note (WMRN)
C Core part to be returned
RECALLS VISIBLE IN EWARRANTY
Standard Recall (Return Code 1 or B)

Commonly used for quality failure analysis, standard part recalls are set up for automatic returns of specific part
number for all claims. Parts must be shipped within 30 consecutive days of the claim being paid (status 80).
Ad-Hoc (Return Code 8)

Ad-Hoc parts are not set up for automatic recall and are a one-time recall for failure analysis. Parts must be shipped
within 30 consecutive days after the request has been posted to eWarranty.
Urgent Recall (Return Code 9)

In this case, CNH Industrial Product Quality Engineers have determined that is important to return the part as soon as
possible for failure root cause analysis. An urgent recall may be accompanied by direct contact with your dealership.
Parts must be shipped within 15 consecutive days of the claim being paid (status 80).
Core (Return Code C)

Core part recalls are required to be returned to the SRC Logistics Core Return Center in Springfield, MO. Parts must
be shipped within 30 consecutive days of the claim being paid (status 80).

CHAPTER SECTION
2 - WARRANTY PART RETURNS NOTIFICATION
Jan 2019 2 OF 2
RECALLS NOT VISIBLE IN EWARRANTY
Email request from NA-SWR-PRC@cnhind.com

The part is not set up for automatic recall and are a one-time recall for failure analysis. Parts must be shipped within
30 consecutive days after the email request has been sent/received.
ASiST-THD Recall Request

Under some circumstance parts may be requested before a warranty claim is submitted. The part recall request
will not be reflected on the eWarranty Part Recall dashboard. This ASiST-THD Recall request should be shipped
immediately to the final destination address listed on the form.

CHAPTER SECTION
3 - PART RETURN PACKAGING & SHIPPING INSTRUCTIONS
Jan 2019 1 OF 6
INTRODUCTION
Standard, Core and Ad-Hoc recalls are visible via eWarranty. The Warranty Material Return Note (WMRN) should
be printed from the eWarranty Part Recall dashboard. Proper care must be taken to return parts in good condition.
The following requirements apply to recalled parts when packaging and shipping returns. Claims packaged and
shipped improperly may result in claim reversal.
• Parts must be reasonably assembled and complete.
• Chemicals or hazardous materials must be drained, cleaned prior to shipment and openings must be capped where
applicable. Do not clean internally with solvents or other fluids.
• Storage and shipping package must ensure no damage or contamination during shipment in order to allow evalu-
ation for root cause of the failure.
• Package the each part properly considering the size and weight (i.e.; strapping bands, or protection of monitor
screens).
• Standard part recalls must be returned only after claim payment (status 80). Only ASiST-THD Recall Requests
may be returned prior to claim payment.
• Recalled parts may be consolidated to make one shipment, each part must be tagged individually. A copy of the
WMRN must be attached to each individual part even if the parts are not disassembled.
• Parts must be returned to the shipping location on the WMRN or ASiST-THD Recall Request form. It is possible
for a single claim to have individual parts returned to different locations (for example, one part could be recalled to
New Holland, PA for failure analysis and another recalled to Springfield, MO as core return).
• ASiST-THD Recall Requests must be properly identified with a tag on each individual part. Include the TS Recall
Request form in the shipment.
Standard AND AD-HOC RECALL

Standard and Ad-Hoc part recall can be scheduled for pickup from the dealership using the CNH Industrial pre-paid
methods. The WMRN will specify the part number and the ship to address for the recalled part.
Shipping Documentation Requirements

For tracking purposes include both the following documents in each shipment.
• A completed goldenrod part return tag (form A0451N) and
• The WMRN printed from eWarranty dashboard
NOTE: Attach the paperwork to the physical part, do not slide the WMRN paperwork behind the shipping label on the
outside of the package.

CHAPTER SECTION
Jan 2019 2 OF 6
Shipping Instructions
CNH Industrial prepays free of charge freight for returned parts when dealer uses the proper methods. Do not use
the dealer's freight shipment accounts as freight may not be reimbursed. Use the following shipping methods:
Return Type Dealer Package Shipping Method Return Address Return Tag
Country Type
Parcel UPS Website (https:// New Holland, PA A0451N
Failure Analysis USA (<150 lbs) cvshipping.ups.com)
(1, B, 8, 9) LTL (>150 Pickup Request Form New Holland, PA A0451N
lbs) (PUR) (DealerPortal
>Parts >Forms)
Canada All weights BCG Logistics Brampton, ON A0451N
(888-999-4503 ext.
222)
Parcel <150 lbs (UPS) - USA Process:

1. Access the UPS website (https://cvshipping.ups.com/) to “Create a Shipment”. Use the following logon
credentials:
○ Company ID: CNH
○ User ID: CNHRETURNS
○ Password: cnhreturns
○ Note: alternatively, bookmark the following link to bypass the login information: https://cvshipping.ups.com/
Loginbypass.asp?CompanyID=CNH&UserID=CNHRETURNS& Password=cnhreturns
2. Dealer Number field - enter your eParts Dealer Number (ex. 61234A)
3. Click the blue arrow to continue
4. Dealer Electrical WDealer field - enter “W” and your eParts Dealer Number (ex. W61234A)
5. Click the blue arrow to continue
6. Weight field - enter the exact accurate weight of the package in pounds.
7. RGA # or “electrical” field - enter the 12 digit CNH Industrial Claim Number. Note: if the recall is an ASiST recall
without CNH Industrial claim number enter the ASiST number instead.
8. Click the continue button and the UPS shipping label will pop up in a new window.
9. Follow the instructions on screen to print the label and affix the label to the package.
A. For customers with a Daily Pickup, your UPS driver will pick up your shipment(s) as usual
B. For customers without a Daily Pickup, schedule a same day or future day Pickup, or drop off your package
at any UPS Store™, Customer Center or Authorized Shipping Outlet.
NOTE: A UPS Website Training Job Aid for available on the Dealer Portal >>Service >>Warranty >>Manuals and
Guides.
NOTE: If you enter your eParts Dealer Number correctly and receive an error “Unable to find a matching address book
entry”, or if the address on the UPS Shipping Label is incorrect, submit a WIT with category “Part Return”. Include
the dealer code you were attempting to use and/or the address details that were incorrect. The Part Return team will
then be able to investigate and correct your issue.

CHAPTER SECTION
Jan 2019 3 OF 6
Non-Parcel (>150 lbs) PUR - USA Process

1. Access the Pick Up Request form on the Dealer Dealer Portal >>Parts >>Forms
2. Complete the Pick Up Request form. Multiple parts/claims can be included on a single form.
3. Using the Return Type dropdown specify "Warranty Return-New" to generate a New Holland return.
4. Click the “Submit” button to submit for Pick Up.
BCG Logistics - Canada Process

Contact BCG Logistics at 888-999-4503 ext.222 to arrange shipment and request a pickup for warranty return. War-
ranty return parts are consolidated at the Brampton, Ontario parts depot for shipment to the United States.

CHAPTER SECTION
Jan 2019 4 OF 6
CORE RETURN
Core part recalls can be scheduled for pickup from the
dealership using CoreView website through the Dealer
Portal >>Parts >> Links "CNH Core View-Reman
Core and Reman Warranty Shipments".
NOTE: "How to Submit a Warranty Return" is available

on the Core View Website >> Help and Support >>
Document Library.
For questions and concerns contact SRC Customer

Service Center at (888) 949-7362.
WM_CIH4603_1 1
WM_CIH4603_2 2
Shipping Documentation Requirements

For tracking purposes include all the following documents in each shipment.
• A copy of Core View Part Label with the CNH Industrial claim number,
• A completed goldenrod part return tag (form A0451N) and
• The WMRN printed from eWarranty dashboard.
NOTE: Attach the paperwork to the physical part, do not slide the WMRN paperwork behind the shipping label on the
outside of the package.

CHAPTER SECTION
Jan 2019 5 OF 6
Shipping Instructions
CNH Industrial prepays free of charge freight for returned parts when dealer uses the proper methods. Do not use
the dealer's freight shipment accounts as freight may not be reimbursed. Use the following shipping methods:
Warranty core and non-warranty core parts can be returned in the same shipment in order to meet minimum weight
requirements and cost benefits.
Caution:
When shipping warranty core and non-warranty core parts in the same shipment.
• Warranty core is required to be identified in Core View at the time of schedule.
• Warranty core requires the CNH Industrial Claim number associated with every part.
• Warranty core must be returned within the return policy time limit of 30 days from claim payment.
• All recall time requirements, documentation, tagging, and packaging policies are still necessary when combining
shipments.
• Bulk part (i.e.; fuel injectors) will create a bulk part label with one tag for multiple part quantity. Ship the same
number of parts in the package as recorded on the label.
Return Type Dealer Package Shipping Method Return Address Return Tag
Country Type
Parcel Coreview (schedules Springfield, MO A0451N + Coreview
Core ( C ) USA (<150 lbs) UPS) print
LTL (>150 Coreview (schedules Springfield, MO A0451N + Coreview
lbs) pickup) print**
Parcel Coreview (schedules Springfield, MO A0451N + Coreview
Canada (<150lb) UPS) print
LTL (> Coreview (schedules Springfield, MO A0451N + Coreview
150lb) pickup) print**

CHAPTER SECTION
Jan 2019 6 OF 6
ASiST-THD RECALL REQUEST FORM

Under some circumstance parts may be requested before a warranty claim is submitted. The part recall request
will not be reflected on the eWarranty Part Recall dashboard. This ASiST-THD Recall request should be shipped
immediately to the final destination address listed on the form. Additional special instructions are outlined below.
You may schedule a pickup

Using your dealership's parcel or carrier account and the freight will be reimbursed via a warranty claim.
For shipment tracking purpose

Attach documentation to each shipment and notify ASiST-THD support staff as follows:
• Completed ASiST-THD Recall Request form (will not have a claim number at this point).
• Completed return tag with the ASiST incident number, work order number, serial number of unit, part number, and
date of repair.
• Reactivate the ASiST-THD incident and attach the form to alert the ASiST-THD support staff that the part has been
shipped.
To relieve the part recall obligation

Submit a WIT incident using Part Return category and attach documentation as follows:
• Completed ASiST-THD Recall Request form with 12-digit CNH Industrial warranty claim number.
• Check "Yes" indicating Reman Part Used in Repair (for reimbursement of core charge). Check "No" if a new part
was used in the repair.
• Check "Yes" indicating the unit is Out of Warranty (special shipment instuctions and account number will beprovided
on the form).
• Attach the proof of shipment (any one of these documents will sufice; bill of lading, signed delivery, or freight in-
voice).
A freight claim
May be submitted on the original claim submission or as an appeal to the original claim and attach documentation
as follows:
• Enter Freight item line as total cost of freight invoice
• Attach the completed ASiST-THD Recall Request form with 12-digit CNH Industrial warranty claim number.
• Attach the freight invoice showing name of shipping company, date of shipment, ship to address, content of pack-
age/container.

CHAPTER SECTION
4 - FREIGHT REIMBURSEMENT
Jan 2019 1 OF 1
INTRODUCTION
Freight expense is pre-paid by CNH Industrial on Standard, Ad-Hoc, and Core recalls when returned using the proper
methods. Do not use the dealer's freight shipment accounts as freight may not be reimbursed. The shipping pro-
cesses is detailed in Section 6.6.3, 6-1 .
Return Type Dealer Country Package Type Shipping Method Return Address Return Tag
Parcel (<150 lbs) UPS Website New Holland, PA A0451N
(https://cvship-
ping.ups.com)
USA LTL (>150 lbs) Pickup Request New Holland, PA A0451N
Failure Analysis Form (PUR)
(1, B, 8, 9) (DealerPortal
>Parts >Forms)
All weights BCG Logistics Brampton, ON A0451N
Canada (888-999-4503
ext. 222)
ASiST-THD / TS RECALL REQUEST FREIGHT CLAIM PROCESS

A freight claim may be submitted on the original claim submission or as an appeal to the original claim and attach
documentation as follows:
• Enter Freight item line as total cost of freight invoice
• Attach the completed ASiST-THD Recall Request form with 12-digit CNH Industrial warranty claim number.
• Attach the freight invoice showing name of shipping company, date of shipment, ship to address, content of pack-
age/container.

CHAPTER SECTION
5 - RETURN CREDIT, REVERSAL, AND APPEAL PROCESS
Jan 2019 1 OF 3
INTRODUCTION
When a part is received by the CNH Industrial Warranty Part Return Center in New Holland, PA, Brampton, ON or
SRC Logistics (Springfield, MO)the Return Code status is updated in eWarranty Part Recall dashboard.
Return Code Description

6 Part not received on time
A Part received - without correct paperwork
D Part received damaged/diassembled/incomplete
E Part received - not compliant
G Part received not genuine CNHi part
I Incorrect part received
J Received paperwork without part
K Part received inconsistent with claim
P Part received - improperly packaged / stored
Q Part received - quantity incorrect
V Part received inconsistent with unit
X Part returned request removed
Y Part received
Status Update and Feedback Column
WM_CIH4605_1 1
CORE CREDIT
Core credits will be issued to dealers accounts when the part has been received by SRC Logistics.
Contact SRC Customer Service Center at (888) 949-7362 for questions on core credit.
A screenshot from CoreView Return Status page will validate the shipment. The mandatory fields on the CoreView
screen must include the CNH Industrial 12-digit claim number, shipped, received and inspected dates fields.
NOTE: the freight shipping document aloneis not an acceptable proof of shipment.

CHAPTER SECTION
Jan 2019 2 OF 3
REVERSALS - PART RECALL

When a part is received by the CNH Industrial Warranty Part Return Center the parts are receipted and obligation is
relieved. Parts that are out of compliance of part recall policy may be reversed solely at CNH Industrial's discretion
for any of the following issues:
• Parts are not received at the correct ship to location within the specified time limits.
• Parts are not the correct part as listed on the WMRN.
• Parts are damaged due to improper or inadequate packaging.
• Parts are not tagged and properly identified with the CNH Industrial 12-digit claim number.
• Parts are not received with the WMRN.
• Parts are not drained of hazardous materials.
• Parts are scrapped by the dealership prior to the parts retention policy time limit.
• Parts are tested and are not found to be defective.
Full or Partial Reversal Determination

• If the recalled part is the causal part the entire claim will be reversed in full.
• If the recalled part is not the causal part the individual part line will be reversed.
REVERSAL DISPUTE AND APPEAL PROCESS

If a claim is reversed due to returned parts that are out of compliance with the policy may be appealed through WIT
"Part Return" category. Do not appeal using the eWarranty claim form.
The dispute appeal must be submitted within 45 days of the date of claim reversal. Parts that are out of compliance
with the policy may be credited in full or partially at the solely at CNH Industrial's discretion.
Appeal- Part Was Shipped

If parts were shipped as requested to the correct location a proof of shipment is required for verification of receipt.
Submit a WIT incident using the "Part Return" category.
• Include reversal claim number and part number
• Attach a valid"Proof of Shipment" as follows:
○ Standard Return - Carrier proof of shipment includes "ship from" and "ship to" address, tracking or bill of lading
number.
○ CoreView - A copy of CoreView Return Status page and carrier proof of shipment includes "ship from" and "ship
to" address, tracking or bill of lading number.
Appeal - Part Was Not Returned And Dealer Still Has The Part
If parts were not returned as requested but the parts are still available to be returned, follow the below process:
Return the parts to the correct location using all the proper procedures. Return the part even if the shipment is
beyond the policy time limit (parts are needed for failure analysis and need to be returned). Submit a WIT incident
using "Part Return" category.
• Attach a valid "Proof of Shipment" as follows:

CHAPTER SECTION
Jan 2019 3 OF 3
○ Standard Return - Carrier proof of shipment includes "ship from" and "ship to" address, tracking or bill of lading
number.
○ CoreView - A copy of CoreView Return Status page and carrier proof of shipment includes "ship from" and "ship
to" address, tracking or bill of lading number.
Appeal - Part was Not Returned and Dealer No Longer has the Part
If parts were not returned as requested and the parts are no longer available, appeal will be considered solely CNH
Industrial's discretion.
Dispute Appeal- Part Was Found To Be Not Defective

Part was found to be not defective - Part was returned and after inspection and testing the part was determined
to be non-defective or no fault found. The dealer has the option to request the return of the part within 30 days
of the date of claim reversal. The dealer will be charged for the return freight. Submit a WIT incident using "Part
Return" category.
• Include the dealer address and UPS or Federal Express shipping account number.

CHAPTER SECTION
6 - SERVICE / WARRANTY 7 - DEALER AUDIT
1 - AUDIT POLICY
Jan 2019 1 OF 5
DEALERSHIP AUDIT AND CLAIM SUPPORT RECORDS

In accordance with the provisions of the CNH Industrial Sales and Service Agreement, the dealer shall permit persons
designated by CNH Industrial to examine, copy and audit all of the dealer’s records and documents relating to war-
ranty, product improvement programs, policy and program claims. Verification is required to show that claims have
been requested and paid according to the requirements set forth by CNH Industrial Warranty policy and procedures.
The Dealer Audit Procedure brochures are available from the DMC, reference Section 6.9.1, 1-1 .
All dealers must retain the original documentation on file to validate credit requests for each warranty claim
submitted. Electronic records will be allowed if the dealer's business system has been approved by CNH Industrial
and has an unalterable audit trail. This documentation MUST:
• Have been used to transcribe the information used to develop the warranty claim.
• Be cross-referenced with the applicable work order number.
• Be retained by the dealer for 24 months after credit has been granted.
The following records must be made available:

1. Work Order Records: Dealer must retain the original work order, and/or the shop ticket, and all other supporting
documents. Information must include:
○ Failure Date,
○ Customer Name,
○ Brand, Model and Serial Number,
○ Hours of Use,
○ Customer complaint, and
○ Each serial numbered unit where a claim is requested shall have a separate work order.
2. Parts Records: Documentation must support, verify and include:
○ The part(s) used in the repair were purchased from CNH Industrial
○ Usage from parts inventory with parts movement ticket, parts charge-out ticket and /or parts system activity or
history records.
3. Labor Records: Documentation must support, verify and include time worked on claimed repair showing:
○ Date(s),
○ Specific repair technician(s),
○ Starting and ending time for each repair session
○ Travel time must be documented separately from repair time (start and stop time for travel and/or mileage)
○ Cross reference to the work order number
○ Technician’s payroll work status,
○ Technician’s paid hours for the time of repair, and
○ For labor records in an electronic system with an unalterable audit trail – refer to CNH Industrial User Training
and Testing for Certification in this section
4. Description of the Repair: The technician(s) who performed the repair must document the following:
○ Description of the cause of the failure,
○ Description of the corrective actions necessary to complete the repair,
○ Cross reference to the work order number (if description of repair is recorded in separate log book or worksheet)

CHAPTER SECTION
1 - AUDIT POLICY
Jan 2019 2 OF 5
○ For description of the repair records in an electronic system with an unalterable audit trail – refer to CNH Indus-
trial User Training and Testing for Certification in this section
5. Outside Services: The documentation must support and verify services purchased from a supplier including:
○ Original supplier’s invoice, and
○ Proof of payment to the supplier (accounts payable records)
6. Warranty Eligibility Records: Additional documentation provided by the Selling/Registering dealer must support
and verify the following:
○ Date of original retail sale (retail invoice)
○ Date the unit was placed into service, Reference section 6.4.1 , Registration 4-1
○ For Parts claims, the original work order and/or counter ticket that supports the parts warranty eligibility.
7. Accounting Records: Documentation must support and verify the following:
○ Part(s) replaced
○ Labor hours worked, and
○ Amount(s) charged on the warranty claim as entered to the dealership books of account, which reflect the post-
ing and accounting treatment of all charges involved in the claim
MANUAL RECORDS
If the dealership's standard procedure for warranty or non-warranty repairs generates original paperwork that doc-
uments the repair (such as work orders, time slips, or any other means of labor recording documents, technicians’
repair description notes or parts requisition tickets) then those original documents must be retained for a minimum
of 24 months after the credit has been issued. In the event that information from these documents is later entered
into the dealership's business system, then the original documents must still be retained according to the policy and
computer generated work orders; invoices and/or time slips and/or labor records including computer generated repair
notes will not be accepted to support warranty claims in the event of an audit or field review.
If the dealer’s process includes opening a work order manually (i.e., preprinted work order form), then the preprinted
work order form will be accepted as the original work order if it meets the following criteria:
• Must be initiated prior to the repair,
• Must include original date that corresponds with the failure date, and
• Must include customer name, brand, model, serial number, and customer complaint.
If the dealer’s process for recording technicians’ labor includes punching a time clock or otherwise manually recording
the information (i.e. handwritten), the dealer must retain the original time card to support all of the information listed
above under labor records.
ELECTRONIC RECORDS WITHOUT UNALTERABLE AUDIT TRAIL

If the dealership’s business system does not provide an audit trail (does not provide for an unalterable record of who
made an entry and when and through which module an entry was made to initially record or subsequently change
information related to a repair), then supporting documents must be printed and retained, including the original work
order and technician labor records, as follows:
If the dealer’s process includes opening a work order in the dealer business system electronically, the first printed
copy will be accepted as the original work order if it meets the following criteria:
• Must be printed prior to the repair,

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• Must include original date printed that corresponds with the failure date, and
• Must include customer name, brand, model, serial number, and customer complaint
If the dealer’s process for recording technicians’ labor includes direct entry into an automated labor module, the dealer
must print weekly labor report that includes all of the information listed above under labor records.
ELECTRONIC RECORDS WITH UNALTERABLE AUDIT TRAIL

If the dealership’s standard procedure for warranty or non-warranty repairs is based on direct entry into the
dealership’s business system (paperless systems), then computer generated documentation will be accepted as
support for warranty claims if the dealership’s business system provides an audit trail (‘Audit Trail’ is defined as
an unalterable record in a dealer’s business system module). Record must identify the user who made an entry.
Records must register the date and time when the entry was changed. The information must record the initial and
each subsequent change related to a repair. This includes, but is not limited to the following:
• The reported failure date including a log of any edits to the original failure date
• The customer name, brand, model, serial number and failure complaint
• A record of the technician's time worked on the claimed work order (same information as the manual record) in-
cluding a log of any edits to the original labor record
• A record of all parts requisitioned, used in the repair and any unused parts returned to inventory including a log of
any edits to the original requisition,
• Date the work order is closed.
This information MUST have been used to transcribe or otherwise develop the claim request. The dealer must permit
persons designated by CNH Industrial to examine, copy and audit all of the dealer's records and documents relating
to warranty claims, including access to electronic records.
If the dealership's business system meets the conditions above, is validated by CNH Industrial (see below for instruc-
tions) and all required trainings has been completed the electronic records for work orders and labor records will be
accepted for audit purposes.
Current List of Certified Dealer Business Systems

Current list of certified dealer business systems is listed in Section 6.7.3, 7-1 .
Addition of Dealer Business Systems Requirements

The requirements for the addition of a Dealer Management System is outlined in Section 6.7.4, 7-1. If the dealership’s
DMS meets the requirements stated in this section the electronic records for work orders and labor records will be
accepted for audit purposes
Any questions regarding business system approvals must be directed to the CNH Industrial DMS Manager through
your CNH Industrial Field Service Representative.
CNH Industrial User Training and Testing for Certification

Dealership service manager(s) and warranty administrator(s) must complete the Web Academy training module
course number USO3AAA107EN that applies to their specific Dealer Business System and test out at 100% to
be qualified for full or partial electronic audit trail. The training and testing of technicians which are responsible
for contributing to the warranty claim information is highly recommended.

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• Unique user ID and Password - Each employee that enters or modifies work orders, labor records, description of
repair, and parts records into the dealer business system must have a unique user ID and password.
• Full or Partial Electronic Records - A dealership may choose to fully or partially maintain electronic records. These
electronic records include work order, labor records, description of the repair, and parts records. The dealership
must retain the original documents, if they were recorded through any form of paper and/or handwritten copy.
• Timing and Sequence of Records - Information that is used to transcribe or to create the warranty claim must be
created simultaneously with the ongoing repair. Any modification to the work order, if needed, must be made prior
to filing the claim and these modifications must be adequately supported. Work orders, labor records, parts records
and technician notes that are created or modified after the claim was filed will not be accepted as original docu-
mentation. Information that was entered days or weeks after the completion of the repair and the submission of the
claim will not be accepted.
• Electronic Work Orders - The electronic work order that was opened directly into the dealer business system and
documenting the complaint as soon as the failure is reported to the dealership will be accepted as original docu-
mentation. If the dealership’s standard operating procedure is to open the work order manually on paper or a “hard
card” first, then the dealership must retain this original document.
• Electronic Labor Record – Only the repairing technician’s electronic labor which is directly entered into the dealer
business system through their unique individual sign on will be accepted as original documentation. If a technician
records start and stop times on paper, “time card” or “log book”, etc., then the dealership must retain that original
document. If the repairing technician was in the field and was unable to access the dealer business system, then
the repair date, travel time, repair start and stop times must be documented on the work order or on a separate time
card/document. Time records on a separate document other than the work order must cross reference the work
order number, include the technician’s name and/or identification number and date.
• Description of Repair – Only the electronic description of the repair which was entered directly into the dealer busi-
ness system by the technician who is responsible for diagnosing the cause of the failure and the completion of the
corrective action will be accepted as original documentation (technicians must sign in with their own unique user ID
and password). Additions and / or grammar or spelling edits to the description of the repair by another person must
be made after the technician is finished entering their comments and has signed out of the system. Any person that
adds and/or edits these comments must sign in with their own unique user ID. If the dealership’s standard operat-
ing procedure is to record and/or maintain paper records, then the dealership must retain this original document.
If the repair description is added to the business system by a third party user other than the repairing technician,
the source document prepared by the technician that was used by the third party to enter this information into the
system must be retained for 24 months from the credit date. The source document referred to in this paragraph
must cross reference the work order number and must have been documented by the repairing technician at the
time of the repair or immediately after the repair.
• Parts Record - The electronic parts records which are entered directly into the dealer business system, including
but not limited to, inventory records, parts history, purchases, sales, and return will be accepted as an original
documentation. If the dealership’s standard operating procedure is to record and/or maintain paper records, then
the dealership must retain these original documents.
• Outside Services – Dealer business systems do not provide an unalterable electronic audit trail for outside service
invoices. The dealership must retain the original outside service invoices and the accounting proof of payment.
• Record Retention Period - All electronic and/or paper documentation which relates to warranty claims must be
retained for 24 months after the claim is credited. Subsequent data entry into the business system does not change
the requirement that the dealership must retain all the original documentation.
• Remote Access - The dealership technicians may have the ability to access the dealer business system remotely
through phones, laptops or tablets. They may be able to access the work order, enter the description of repair,
record labor, and other comments or notes with their own unique user ID. Contact the dealer business system
provider for information.

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• Disaster Recovery - Dealerships must establish and maintain a robust disaster recovery plan to safeguard the
dealership’s data. In the event of a loss of data, claims that cannot be substantiated with electronic and/or paper
copies will be subject to charge-back. Contact the dealer business system provider for information.
• Access to Electronic Records - In accordance with the provisions of the CNH Industrial sales and service agree-
ment, dealers shall permit persons which are designated by CNH Industrial to examine, copy and audit all records
and documents that relate to warranty, PIP, policy, and program claims. This also includes access to the electronic
records.
GENERAL
Payments made that are not in accordance with CNH Industrial policy are subject to charge back. If a dealer
knowingly and willfully submits a claim found to be fraudulent, CNH Industrial may:
• Charge back the dealer’s account for the claim(s) and/or amounts in question,
• Perform an audit on all claims submitted,
• Retract any dealer standards privileges,
• Terminate the Sales and Service Agreement if fraudulent conduct is egregious or repeated.
Charge backs may also be made by CNH Industrial to a dealer’s account for payment on claim(s) that are determined
by CNH Industrial to have been submitted by the dealer in error or in violation of CNH Industrial’s warranty policies
and/or the Sales and Service Agreement.

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2 - AUDIT PROCEDURE
Jan 2019 1 OF 4
BACKGROUND
Mission
NHAG/NHCE promotes the sale of wholegoods and parts by providing floor-plan financing, issuing incentive program
credits to Dealers and providing warranty coverage on products sold by NHAG/NHCE. Audits are done to verify these
items, and occasionally, other programs NHAG/NHCE offers Dealers, to confirm compliance with the policies and
procedures governing floor-plan financing, incentive program eligibility, warranty payments and other programs.
NOTE: Similar audit procedures are used throughout NHAG/NHCE and are employed in all Dealership audits, includ-
ing Case and New Holland agricultural equipment Dealerships, and Case and New Holland construction equipment
Dealerships.
Right to Audit
The Dealer Agreement for the individual brands states that Dealers shall permit NHAG/NHCE or its authorized rep-
resentatives, during normal business hours, to enter and inspect the Dealer’s place of business and facilities, and to
examine the Dealer’s books and records of all supporting data of the Dealer’s business.
Responsibility
NHAG/NHCE Internal Audit has the responsibility for performing Dealer audits. These audits will normally include but
may not be limited to, a review of warranty credits issued for compliance with the requirements of warranty policy and
overall Company policy.
Purpose
It is the aim of NHAG/NHCE Internal Audit to conduct objective, independent and efficient audits that confirm compli-
ance with the terms and conditions under which NHAG/NHCE and the independent Dealerships operate. If the Dealer
is in compliance with established rules and procedures, the audit will confirm that position. If there is non-compliance
with the requirements, then the audit may result in charge backs of ineligible amounts. There are no audit quotas,
budgets or incentives related to charge backs or recoveries.
Dealer Selection Process

A number of factors are considered in selecting a Dealership for audit. Dealers are selected for audit based on the
risk or exposure to NHAG/NHCE. The exposure is judged by reviewing warranty records and the payment history of
the Dealership and certain statistical operating information. Internal Audit will also seek the input of Sales, Warranty
and Credit personnel. In addition, NHAG/NHCE and Corporate Internal Audit seek to achieve a broad coverage of
the Dealer network by auditing geographic areas on a rotational basis.

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2 - AUDIT PROCEDURE
Jan 2019 2 OF 4
AUDIT METHODOLOGY
Audit Notification
Certain audits, including those whose primary audit objective includes the verification of floor-plan inventory, are done
without advance notification to the Dealer Principal. In other instances, such as those whose principal objective in-
cludes the verification of historical incentive or warranty claims for example, advance notification of the audit may be
made to the Dealer Principal.
Initial Contact Meeting

The Auditor will meet with the Dealer Principal or his designate to discuss the scope and estimated duration of the
audit. At the meeting, the Auditor will review the audit process and request the supporting information and documents
that will be needed to conduct the audit.
Fieldwork & Warranty Audit Procedure

NHAG/NHCE reserves the right to audit all warranty claims paid to the dealer during a 12 month period. However,
since there are generally a relatively large number of warranty claims for each Dealer, and a relatively small value per
claim, NHAG/NHCE Internal Audit may give the Dealer the option, at the start of the audit, of either a 100% review,
or a sample selection being reviewed of all claims during the preceding twelve months.
If the Dealer elects the audit to be done on a sample basis, a random selection of claims will be picked for review.
Depending on the total number of claims paid to the Dealer during the period being reviewed, the sample will include
normally from 10% to 20% of the total claims or a 100 claims sample. The Dealer may participate in the selection
process.
If a portion of a claim is found to be misrepresented and/or not in compliance with the warranty policies, such as
additional parts or labor added to a claim beyond that actually incurred, Internal Audit will recommend that the entire
claim be charged back. When the audit is completed, if done on a sample basis, the sample charged back will be
projected to the entire amount of warranty paid to the Dealer in the period being audited, which is generally the pre-
ceding twelve months. Because there may be a degree of error in projecting a sample, any projected disallowance
will be automatically reduced by 20% and this net value recommended for charge back.
If the Dealer elects the audit to be done on 100% of the claims, and a portion of a claim is found to be misrepresented,
Internal Audit will recommend that the entire specific claim be charged back. The total amount of any claims found
that do not comply with warranty policy will be recommended for charge back.
Example:
During the period being audited, the Dealer submitted and received payment for 500 separate warranty claims that
totaled $100,000. The Dealer elects that the audit be made on a sample basis.
One hundred (100) claims, or 20% of the total, are selected randomly for review. The total value of these 100 claims
is $20,000. The audit finds that five of the 100 claims, totaling $1,000, are not in compliance with the warranty policy
in the DPM.
The total amount of recommended charge back is $4,000, calculated as follows:
Sample percentage (based on number of claims)

20% (100 out of 500)
Sample percentage (based on value of claims)

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Jan 2019 3 OF 4
20% ($20,000 out of $100,000)
Percentage of non-complying claims found in sample

5% (5 out of 100)
Percentage of non-complying claim value found in sample

5% ($1,000 out of $20,000)
Calculation of recommended charge back:
Total paid claims ($100,000) x 5% (non-complying claim value) = $5,000

$5,000 - $1,000 (20% arbitrary reduction)
= $4,000 Final Charge
The Auditor’s objective is to conduct the audit in the most efficient manner practical.
Closing Meeting
At the conclusion of the audit fieldwork, the Auditor will conduct a closing meeting with the Dealer Principal and any
other Dealer representatives. The purpose of the meeting is to review the potential findings with the Dealer. As part
of the review, the Dealer will be given the opportunity to present any additional information which may explain the
potential discrepancies and the opportunity to dispute any items with which the Dealer may disagree. The intention
is for the Auditor and Dealer to reach a consensus on any findings at the conclusion of the closing meeting
NHAG/NHCE Management Review

Upon completion of the audit fieldwork, the Auditor will report the results and provide back-up documentation to the
Corporate Internal Audit Management for further review. The Corporate Internal Audit Management will review the
documentation and present the audit results to the Brand Service Management to finalize the audit. During the review
process, additional input may be sought from the Dealer. Infrequently, additional findings may result from the review
process. If additional items are discovered, they will be reviewed with the Dealer by Brand Service Management
and/or by the Auditor.
Final Audit Report

Upon completion of the management review, NHAG/NHCE Service Management will issue a final report to the Dealer
which will detail the findings that resulted from the audit prior to debiting the Dealer account for any chargeback.
Dealer Audit Appeal Procedure

Every Dealer has the right to use the audit review and appeal process described in this procedure provided the
Dealer’s actions are in compliance with the stated terms and conditions for such use. A Dealer may file an appeal
within thirty days of the final audit letter. The appeal is submitted to the Director, Service. It must include a concise
statement of the reasons for the appeal, along with the relevant documents to support the Dealer’s position.
The Appeal Review Board will review the Dealer’s appeal. This Board is a committee consisting of three to five
management level employees from various business units within the NHAG/NHCE commercial brand who do not
have a direct management relationship with the dealership. The areas include Marketing, Network Development,
Government Accounts, Sales, Service, and Finance.

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A member of Legal staff may advise the Board, but will not make a decision in any case. The Corporate Internal Audit
Management will also be permitted to present its findings and to comment on the Dealer’s position. Other Marketing
or Credit Company personnel may advise the board as needed.
Generally, the review of the Dealer’s appeal will take place within thirty days of the receipt of a request to appeal. The
Appeal Review Board will issue a written statement of findings within thirty days thereafter.
SUMMARY
The Corporate Internal Audit Management is responsible for reviewing the integrity of the NHAG/NHCE warranty
claims reimbursed to Dealers, not only for the protection of the Company, but also for the protection of the rights
of each Dealer. It is the intent of the Corporate Internal Audit Management to conduct its activities with the highest
professional standards and to strive for fair and objective evaluations in all situations

CHAPTER SECTION
3 - CERTIFIED ELECTRONIC DEALER BUSINESS SYSTEMS
Jan 2019 1 OF 1
CURRENT CERTIFIED ELECTRONIC DEALER BUSINESS SYSTEMS

The current certified dealer business systems are as follows:
• Basic Software System, with Service Shop Management, Version 9.1.12341 or higher.
• DIS Keystone, Version 16.2 or higher, with Time Clock Module (for labor records). Technician Notes to be main-
tained manually until further notice.
• PFW, Version 7.3 or higher, with Intelli-Tech Module (for labor records) and the Warranty Report. Dealers must
contact PFW to activate the Warranty Report. The Warranty Report must be activated and maintained to comply
with unalterable electronic audit trail.
• HBS Version 3.28 - with Service Management module
REQUESTING A NEW DEALER BUSINESS SYSTEM CERTIFICATION
Addition of Dealer Business Systems Requirements

The requirements for the addition of a Dealer Management System is outlined in Section 6.7.4, 1-1 . If the dealer-
ship’s DMS meets the requirements stated in this section the electronic records for work orders and labor records
will be accepted for audit purposes Any questions regarding business system approvals must be directed to the CNH
Industrial DMS Manager through your CNH Industrial Field Service Representative.
Any questions regarding business system approvals must be directed to the CNH Industrial DMS Manager through
your CNH Industrial Field Service Representative.
NOTE: The Service Manager and/or Warranty Writer must complete the required training course. See Section
6.7.1CNH Industrial User Training and Testing for Certification.1-1

CHAPTER SECTION
4 - REQUIREMENTS FOR ELECTRONIC AUDIT TRAIL
Jan 2019 1 OF 7
INTRODUCTION
The purpose of this document is to outline the requirements for an auditable audit trail in Dealer Management Sys-
tems (DMS) regarding work orders and labor records. If the dealership’s DMS meets the requirements stated in this
document, then the electronic records for work orders and labor records will be accepted for audit purposes.
Security and Authorization

The dealer must permit persons designated by CNH Industrial to examine, copy, and audit all of the dealer’s records
and documents relating to the warranty claims, including but not limited to access to electronic records in the dealer’s
DMS.
DETAILED FUNCTIONAL REQUIREMENTS
Computer generated documentation acceptance criteria
Requirements
• Warranty and/or non-warranty repairs must be directly entered into dealership’s DMS (paperless systems)
• Audit trail report must be unalterable
• Audit trail report must be system generated
• Audit trail report must include initial values, and track all changes
• Descriptions of codes, lookups, field values must be provided to CNH Industrial personnel upon request
• Report data fields include, but are not limited to, the items indicated in subsequent sections
Repair Order Header Information

Repair Order Header must contain the following general information regarding the repair/work order.
• Repair order created date (mm/dd/yyyy) and time
• Failure date (mm/dd/yyyy) and time
• Repair Order Close Date (mm/dd/yyyy) and time
• User ID of the person making the input
• Customer name
• Equipment brand
• Equipment model
• Equipment serial number/PIN
• Equipment year (EMEA/LATAM/APAC)
• Hours of use
• Type of repair – Warranty, Internal, Customer Pay
• Reference numbers (work order, labor record)
• Work order status (open, closed)
• Description of failure
• Notes

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Jan 2019 2 OF 7
Labor Data
DMS must include a Labor Module that tracks labor time either through direct clocking in the DMS to track labor
real time or by user input. DMS must supply a description of how labor time is captured and tracked. A record of
technician’s time worked on the claimed work order (same information as the manual record) must be maintained,
including a log of any edits to the original labor record.
• Date (mm/dd/yyyy) and time of input
• How the input occurred (clock punches real time, manual entry)
• Repair technician reference number (Emp ID, Name, User ID)
• User ID of the person making the entry
• Labor start date (mm/dd/yyyy) and time
• Labor end date (mm/dd/yyyy) and time
• Reference number (repair order, work order)
• Hours reported
• Hours billed
• Labor Rate
NOTE: For time clocking in electronic format to be considered original, the technician must have a unique user ID and
password. If time recording is input by anyone other than the technician (or time clocking not done in real time), then
other supporting original documents used as source documents for secondary time entries must be retained. Please
refer to CNH Industrial warranty policies in the DPM or DOG for more information.
Parts Data
The DMS system must include Parts sold or posted to an RO, as well as all parts requisitioned, used in the repair
and any unused parts returned to inventory, including a log of any edits to the original requisition.
• User ID of person making the inputs
• Part number
• Part description
• Quantity
• Price
• Returns
Notes Data
Technician notes describing the cause of the failure and the repairs necessary to correct the failure must be input
either as the technician is working on the unit or immediately after completion of the work. Additional notes could
be added in this section.
• User ID of person making the inputs
• Customer Complaint, Cause and Correction of the Failure
• Customer Signature (EMEA/LATAM/APAC)
• Technician and Supervisor signatures (EMEA/LATAM/APAC)

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Jan 2019 3 OF 7
• Technician and Supervisor notes

• Any other inputs into the RO in the Notes section
NOTE: For notes in electronic format to be considered “original,” the technician must have a unique user ID and
password. If notes are input by anyone other than the technician, the original document containing the repairing
technician’s notes must be retained.
Data changes
Each time an input or change occurs to data in any section, the following must be recorded:
• User ID of the person making the change
• Date (mm/dd/yyyy) and time of the input/change
• Before and after data for the particular section (header, labor, parts, notes, etc.) being modified
• Action being taken (added, updated, deleted)
Sample reports
The following figures show various sample audit reports.
WM_CIH4704_1 1
Figure 1: Header Fields Showing Audit Trail
1. Date(mm/dd/yyyy) and time of the input/change

2. User ID of the person making the change and the device used to enter the data.
3. How the entry occurred. In most cases, the entry occurs through the DMS at the dealership, but it could also
record and indicate an input made from outside the dealership (using laptops or mobile devices to log in from the
field).
4. Action being taken, for example – the first record shows the work order being created (“Added”), and subsequent
entries show the header field values before and after the work order was modified or “Updated”.
5. Example of header field (Serial#) being modified.

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Jan 2019 4 OF 7
WM_CIH4704_2 2
Figure 2: Electronic audit trail for time records
1. Date (mm/dd/yyyy) and time of the input/change

2. User ID of the person making the change. In the case of a labor module, it may record something like “TimeClock”
if the entry is direct punches made in real time, or a user ID if it is user input by typing the date and times, and/or,
the device/terminal used to access the Repair Order.
3. How the entry occurred. In most cases, the entry occurs through the DMS at the dealership, but it could also
record and indicate an input made from outside the dealership (using laptops or mobile devices to log in from the
field).
In this example, the labor section shows that the technician punched through the time clock module (an electronic
timeclock) and then modified the labor through a user input. In this case, it took the technician longer than allowed
by Standard Repair Time so the billed amount was reduced to match the allowable amount to be billed and claimed.

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Jan 2019 5 OF 7
This information MUST have been used to transcribe or otherwise develop the claim request.
WM_CIH4704_3 3
Figure 4: Sample Labor and Part Format Detail

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Jan 2019 6 OF 7
WM_CIH4704_4 4
Figure 5: Work Order Audit Report Detail – Labor, Parts and Notes

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Jan 2019 7 OF 7
APPLICATION REQUIREMENTS
Configuration Management
DMS is adequately configured and updated to restrict system access to authorized personnel. DMS should meet the
following minimum requirements:
• Sensitive files/directories and/or objects/tables are secured and Dealer must not have access to them.
• Authentication controls must be in place, meeting the following minimum password requirements:
○ Minimum Password Length >=6
○ Password History >=3
○ Password Expiration <=12 Weeks
○ Failed login attempts <=3
• Sufficient audit logging needs to be in place to ensure the reports used for dealer audits remain accurate.
• Changes to the application must be limited to the application provider.
• The dealer must not have direct access to the database.
• User validation process must be in place at the DMS Provider.

CHAPTER SECTION
6 - SERVICE / WARRANTY 8 - SPECIFIC COMPONENT WARRANTY
1 - SPECIFIC COMPONENT WARRANTY
Jan 2011 1 OF 1
INTRODUCTION
Many parts and assembly components on CNH Industrial equipment are supplied during build and/or assembly by
quality outside vendors. Some components (such as batteries, tires, fuel systems, and non-CNH Industrial engines)
have specific warranty terms and conditions. Some components may be warranted directly by the manufacturer and
there may be others with specific policy requirements when requesting reimbursement through CNH Industrial.
If a specific component is warranted directly by the manufacturer and not by CNH Industrial, claims for diagnostics
/ troubleshooting and remove/install labor must be submitted to the manufacturer. Claims should be not be filed to
CNH Industrial.

CHAPTER SECTION
2 - PRECISION FARMING AND GUIDANCE SYSTEM
Jan 2019 1 OF 10
INTRODUCTION
Precision Farming and Guidance systems must be repaired, not replaced. Components are subject to specific
warranty terms and coverage outlined in this section. This section is broken down into the following subjects:
• Warranty Mandatory Repair Process
• Initiate Product Repair
• Repair Turnaround and Warranty Service Unit (WSU)
• Warranty Terms and Coverage
• Warranty Exclusion
• Claim Submission Guidelines
• Claim Requirement for Individual Component Serial Number Required
• Claim Requirement for Individual Component Serial Number AND Main Component Serial Number Required
• Claim Requirement for Main Component Serial Number Required
WARRANTY MANDATORY REPAIR PROCESS

Dealers must contact Trimble Repair Center, AgExpress or Pat Inc. in order to initiate a repair.
The following Precision Farming and Guidance components must be repaired.
EZ-Guide 250 lightbar EZ-Guide 500 lightbar

FM750 display FM1000 display
Rawson™ drives NAVII controller
EZ-Steer system EZ Pilot
110 GPS receiver 130 GPS receiver
442 / 542 GPS receiver Ag GPS 450 radio
Ag GPS 900 radio RTK base 450 receiver
RTK base 900 receiver SNB900 radio-modem
SNB900R radio Ag GPS Field Level II Automated Leveling System
NAVIII controllers
XCN-2050 display
TM-200 GNSS Module
SAM-200 EZ Pilot motor
Use of new replacement components may be allowed according to one of the following exceptions:
• Failure during the pre-delivery period (PDI).
• Failure within 30 days of retail sale invoice date
• Failures where the customer and dealer want to replace with new AND your Field Service Representative specifi-
cally pre-approves the use of new. The Field Service Representative authorization number must be included in the
submitted claim.
NOTE: If a repairable product is replaced in instances other than listed above, warranty reimbursement will be denied.

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Jan 2019 2 OF 10
INITIATE A PRODUCT REPAIR

Dealers must contact one of the following repair centers in order to initiate a repair and to receive a Service Work
Order (Trimble) or a Warranty Sales Order (AgExpress).
Trimble Service (US)

Email: repair_services@trimble.com
Phone: 1-888-409-2904
Ag Express (US) Pat Inc (Canada)

Web: http://www.agexpress.com/repairforms.htm Web: http://www.patinc.info
Phone: 1-515-289-2746 Phone: 1-866-531-2887
Follow the steps below in order to initiate a product repair and request a Service Work Order / Warranty Sales Order:
1. Contact a regional Service Repair Center
2. Specify that you are a CNH dealer
3. Provide the following information:
A. Serial number and component part number.
B. Complete description of problem or issues.
C. Additional troubleshooting information.
D. Complete ‘ship to’ and ‘bill to’ address and zip code (cannot ship to P.O. boxes), contact name, phone number,
and email address.
The service center will provide you the following:

1. Service Work Order / Warranty Sales Order authorization number
2. Email with shipping instructions.
NOTE: Dealers will be required to ship parts freight prepaid to the Service Repair Center. Repaired product will be
shipped back to the dealer prepaid using the same shipping method used to receive the repair (e.g., UPS ground,
USPS, express overnight, etc.).
REPAIR TURNAROUND
Once the product is received at the service repair center, an email confirming the receipt of the product and the
estimated turnaround completion date will be sent. For most repairs, the turnaround time is expected to be three (3)
to five (5) business days. To avoid delay during service repair see WSU option below. This turnaround time does not
include the request for a Service Work Order / Warranty Sales Order authorization number.
WARRANTY SERVICE UNIT (WSU)

Dealers are encouraged to use a WSU to avoid customer downtime while the customer’s component(s) are being
repaired. The WSU loaner can be purchased through the CNH Industrial Service Parts Department. The WSU loaner
has a 6 month warranty from date of purchase.

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Jan 2019 3 OF 10
WARRANTY TERMS AND COVERAGE

Warranty coverage for Precision Farming and Guidance systems and service parts varies by product. Refer to the
below tables.
Product Line Product Name Mandatory Repair Warranty Period

Displays
EZ-Guide 250 lightbar Required 2 years
EZ-Guide 500 lightbar Required 2 years
FM-750 Required 2 years
FM-1000 Required 2 years
XCN-2050 Required 2 years
Intelliview II Display 2 years
Intelliview III Display 2 years
Intelliview Plus II Display 2 years
Intelliview IV Display 2 years
Autoguidance Systems
AgGPS Autopilot Systems (including NavController Required 1 year
II)
New Holland IntelliSteer Systems (including Required 2 years
NavController II)
AgGPS Receivers
AgGPS 162 GPS Receiver 1 year
AgGPS 252 GPS Receiver Required 1 year
AgGPS 442 GNSS Receiver Required 1 year
AgGPS 542 GNSS Receiver Required 1 year
New Holland Receivers
New Holland NH162 GPS Receiver 2 years
New Holland NH252 GPS Receiver Required 2 years
EZ-Steer System Required 2 years

IntelliSteer Lite System 2 years
EZ-Pilot System Required 2 years
Field IQ Systems 1 year
ISOBUS Product Control 2 years
TM-200 GNSS Module Required 2 years

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Jan 2019 4 OF 10

SAM-200 EZ Pilot Motor Required 2 years
Refurbished AutoPilot NAVIII Controller Required 2 years
Trimble branded AutoPilot NAVIII Controller Required 1 year
CNH Industrial AutoPilot NAVIII Controller Required 2 years
Rawson
Rawson Variable Rate Drive Required 1 year
Kits with Rawson components 1 year
Tru Count
Tru Count Compressors 1 year
Tru Count Clutches 1 year
Kits with Tru Count components 1 year
EZ-Boom
RTK Base Stations & Repeaters

AgGPS RTK Base 450 Required 1 year
AgGPS RTK Base 900 Required 1 year
SNB900 Repeater Radio Required 1 year
RTK Network Station 1 year**
Telematics
Modem, Ag Telematics – AM50 2 years
Modem, Ag Telematics – AM53 2 years
RTK Rover Radios & Modems

SNB900R Radio Required 1 year
Ag3000 Modem 1 year
DCM-300 Modem 1 year
TDL450 Radio 1 year
AgGPS 450 Radio Required 1 year
AgGPS 900 Radio Required 1 year
Radio Upgrade Kit for FM-1000, 900Mhz 1 year
Water Management
FM-1000 for WM-Drain / Field Level II 2 years
Other components of water management systems 1 year

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Jan 2019 5 OF 10

Information Management
Juno Handheld 2 years*
Yuma Tablet PC 1 year*
Nomad 900 Handheld 1 year*
Antennas and Accessories

LB25 Lightbar 1 year
EZ Remote 1 year*
AutoSense Sensor Kit for NavController II 1 year
Ag15, LV, Generic Antenna Assembly 2 years
Ag25 GNSS Antenna 2 years
Z Plus Antenna 1 year
Zephyr Model 2 Geodetic Antenna 1 year
Zephyr Model 2 Antenna 1 year
Accessories 1 year
Refurbished Units 2 years

Service Repair Parts 1 year
All Other Precision Farming Parts 1 year
Warranty Service Units 6 months
* No labor reimbursement is allowed.

** From date of purchase
WARRANTY EXCLUSIONS
In addition to standard warranty terms, Precision Farming and Guidance components are subject to the below
additional terms and conditions:
• Warranty does not cover problems caused by poor operator training, installation, or improper operation.
• Warranty does not cover delivery and/or installation of any product upgrades that are released during the warranty
period. This includes firmware and software version updates.
• Warranty does not cover beta products or firmware.
• Warranty does not cover a “No Fault Found” service call or evaluation labor.
CLAIM SUBMISSION GUIDELINES

Precision Farming and Guidance claims should be filed by dealers according to the following two guidelines:
Factory Installed Components

If the Precision Farming and Guidance component is factory-installed:
1. Enter the claim in eWarranty using the whole good serial number (i.e.; combine, planter, tractor).
2. Enter using warranty type A – when unit base warranty is active

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Jan 2019 6 OF 10
3. Enter using warranty type I – when unit base warranty is expired

4. In the extended failure description include the following:
A. Enter the failed component serial numbers (see COMPONENT SERIAL NUMBER REQUIREMENTS at the
end of this section)
B. Enter Service Work Order / Warranty Sales Order authorization number
5. Attach the Service Work Order / Warranty Sales Order to the claim.
This above process includes “Guidance Ready” factory-installed option and components ordered as part of the whole
goods order which are dealer installed upon arrival.
NOTE: Do not use the generic " PARTSNAG" serial number when claiming for factory installed components.
Dealer Installed Components

If the Precision Farming and Guidance component is dealer-installed:
1. Enter the claim in eWarranty using the whole goods serial number (i.e.; combine, planter, tractor). See note below
for exceptions.
2. Enter using Warranty Type D (Parts Warranty).
A. Enter the failed component serial numbers (see COMPONENT SERIAL NUMBER REQUIREMENTS at the
end of this section)
B. Enter the sales order number (PSO number) of the original system
C. Enter the sale date (to the end customer)
D. Enter the sale invoice number (to the end customer)
E. Enter Service Work Order / Warranty Sales Order authorization number
4. Attach the Service Work Order / Warranty Sales Order must be attached to the claim.
5. Attach a copy of the dealer sales invoice (sale of original system to the end customer).
NOTE: When Precision Farming and Guidance products are installed on older CNH Industrial equipment not found in
eWarranty or competitive equipment use the generic " PARTSNAG ".In addition, the model and serial number of the
whole goods equipment must be included in the extended failure description.
Labor on Claims
Labor on Precision Farming and Guidance systems claims is allowed on both CNH Industrial units and competitor’s
equipment. Typical labor claims for Precision Farming and Guidance systems require less than 2 hours of for diag-
nosis and repair.
If you anticipate that a repair will require significantly more labor than normal to troubleshoot the problem and complete
the repair, submit an ASiST incident to request assistance in the troubleshooting and/or repair process.
Diagnostic Labor - Labor for diagnostic troubleshooting may be claimed but must be properly documented in the
extended failure summary. Diagnostic labor submissions require a reasonable itemized breakdown to explain the key
actions performed.
Use of ASiST-THD (Technical Help Desk) - ASiST-THD is a service to help technicians work through difficult or un-
usual diagnostics. An ASiST-THD incident is not required for submission of warranty claims. If ASiST-THD was
consulted during the troubleshooting and/or repair process, include the THD incident number for review of the claim.

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Jan 2019 7 OF 10
Details of the cause and correction must be written into the claim extended failure description. The existence of a
THD incident does not automatically guarantee reimbursement of labor.
Freight on Claims
Freight cost to ship the component from the dealer to the Service Repair Center may be submitted on the warranty
claim. The freight invoice must be attached to the claim.
Display activation passcodes and transfer fee

Display activation codes and transfer fees are reimbursed as follows. Reference Marketing Bulletin MB14-199, OEM
Display Activation Code Transfer Process for process.
1. Voluntary upgraded activation passcodes are not reimbursable through warranty.
2. An activation code is not reimbursable through warranty for failed operable displays which can be manipulated
and the activation passcode can be electronically transferred. A transfer fee will be charged and is reimbursable
through warranty. Claims must be submitted with the following information:
○ PSO Number of transfer code
○ Activation passcode part number
○ Original display serial number
3. An activation code is reimbursable through warranty for failed inoperable displays which cannot be manipulated
and the activation passcode cannot be electronically transferred.
COMPONENT SERIAL NUMBER REQUIREMENTS
Table A - Individual Serialized Components

Some Precision Farming and Guidance components have individual component serial numbers, which are required
whenever the component is repaired or replaced under warranty. The component serial number of the failed compo-
nent MUST be entered the extended failure description.
The following table lists the specific serialized parts requiring the individual component serial number:
EZ-Guide 250 EZ-Guide 500

FM-750 FM-1000
NavController I NavController II
AFS100 GPS Receiver 162 GPS Receiver
252 GPS Receiver 262 GPS Receiver
372 GPS Receiver 432 GPS Receiver
442 GNSS Receiver 542 GNSS Receiver
EZ-Steer Controller EZ-Pilot, Motor
Field-IQ Master Switch Box Field-IQ 12 Section Switch Box
Field-IQ Rate and Section Control Module Field-IQ Section Control Module
Field-IQ Rawson Control Module Rawson Variable Rate Drive
EZ-Boom AgGPS RTK Base 450
AgGPS RTK Base 900 SNB900 Repeater Radio
SNB900R Radio Ag3000 Modem
DCM-300 Modem TDL450 Radio

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AgGPS 450 Radio (if sold individually) AgGPS 900 Radio (if sold individually)
Radio Upgrade Kit for FM-1000, 900Mhz Radio Upgrade Kit for FM-1000, 450Mhz
Radio Upgrade Kit for FM-750, 900Mhz Radio Upgrade Kit for FM-750, 450Mhz
Juno Handheld Yuma Tablet PC
Nomad 900 Handheld LB25 Lightbar
EZ Remote
NAVIII controllers
XCN-2050 display
TM-200 GNSS Module
SAM-200 EZ Pilot motor
Table B - Individual Component Serial Numbers and Main Component Serial Number
Some Precision Farming and Guidance components have individual component serial numbers, which are required
whenever the component is repaired or replaced under warranty. In addition, these specific components also require
the serial number of the main system component. The component serial number of the failed component and the
main component serial number MUST be entered the extended failure description.
The following table lists the individual and main component serial number requirements:
Individual Component Main Component

EZ-Steer Motor EZ-Steer ControllerEZ-Pilot Controller
EZ-Pilot Controller EZ-Pilot Motor
AutoSense Sensor Kit for NavController II NavController II
Ag15, LV, Generic Antenna Assembly EZ Guide 500 or EZ Guide 250
Ag25 GNSS Antenna EZ Guide 500
or
FM-1000
or
FM-750
Z Plus Antenna EZ Guide 500
or
332 Receiver
Zephyr Model 2 Geodetic Antenna AgGPS RTK Base 450
or
AgGPS RTK Base 900
Zephyr Model 2 Antenna AgGPS 432 Receiver
or
AgGPS 442 Receiver
or
FM-1000
AgGPS 450 Radio (if sold with system) Nav Controller II
or
252 Receiver or
262 Receiver
or
372 Receiver

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Jan 2019 9 OF 10
Individual Component Main Component

AgGPS 900 Radio (if sold with system) Nav Controller II
or
252 Receiver or
262 Receiver
or
372 Receiver
Rawson Accu-Rate Processor Rawson Variable Rate Drive

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Jan 2019 10 OF 10
Table C - Non-Serialized Main Component

Some Precision Farming and Guidance components do not have individual component serial numbers. Whenever a
non-serialized component is repaired or replaced under warranty, the serial number of the main system component
MUST be included in the extended failure description.
The following table lists the serial number requirements for parts installed on specific systems:
System Required Main System Component Serial Number

AccuGuide™ NavController II
AutoPilot NavController II
EZ-Steer EZ-Steer Steering Control Module
EZ-Pilot EZ-Pilot Motor
EZ-Guide 250 lightbar guidance system EZ-Guide 250 display
EZ-Guide 500 lightbar guidance system EZ-Guide 500 display
FM-750 display system FM-750 display
FM-1000 display system FM-1000 display
AgGPS RTK Base 450 AgGPS RTK Base 450
AgGPS RTK Base 900 AgGPS RTK Base 900
TrueTracker NavController II
Rawson Rawson Variable Rate Drive
True Guide NavController II
Field-IQ Field-IQ Master Switch Box
or
Field-IQ 12 Section Switch Box
or
Field-IQ Rawson Control Module Kit
or
Field-IQ Rate/Section Control Module
Water Management Systems FM-1000 display
Tru Count Products PSO number of original system
NOTE: For the Field-IQ systems, the required serial number will depend on the failed part.
The failed part may be a Field-IQ Master Switch Box, a Field-IQ 12 Section Switch Box, a Field-IQ Rawson Control
Module Kit, or a Field-IQ Rate/Section Control Module.

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3 - BATTERIES
Jan 2019 1 OF 2
INTRODUCTION
CNH Industrial warrants non-Exide batteries purchased through CNH Industrial for 24 months from warranty start date
with proration during months 13 through 24. Periodic regular inventory maintenance is the dealership’s responsibility
and good business practice. Good practice includes the inspection of batteries upon arrival of new equipment, con-
tinuous inspection to maintain a ready state of the equipment, and proper preparation during periods of long storage.
BATTERY TEST AND CLAIM REQUIREMENTS

Service Bulletin 1009-T1 (NHAG) / 0310-CE5 (NHCE) should be referenced for questions regarding detailed work
flowcharts, testing, and charging procedures for ‘type A’ and ‘type B’ batteries. The bulletin can be download fom
Dealer Portal >>Service tab >> eTIM hyperlink.
The battery test printout must show the following.

• Unit serial number
• Battery manufacture date code
• Date of test
• Battery condition
Attach the test printout to the work order to retain on file. The warranty
claim does not require the attachment of the printout.
WM_CIH4803_1 1
Batteries which indicate improper storage, careless handling, abusive usage, frost, or heat damage are not eligible
for warranty reimbursement. The Dealer Arrival Report and the Dealer Inventory Maintenance records may be used
to validate the initial condition of the battery and subsequent maintenance actions to insure battery integrity.
FACTORY INSTALLED BATTERY PRORATION

Factory installed batteries are warranted for 24 months from the unit’s warranty start date. Batteries are prorated
during months 13 through 24 from the warranty start date. Any portion of a month is considered a full month of use
(i.e.; January 1 to February 2 is considered 2 months).
Labor (diagnostics and/or replacement time) will not be allowed for failures occurring after the base warranty expiration
date. Cost of electrolyte replacement is not reimbursed through warranty.
Months Parts % Labor %

0-12 Months 100% 100%
13-14 Months 50% 0%
15-16 Months 40% 0%
17-18 Months 30% 0%
19-20 Months 20% 0%
21-24 Months 10% 0%
25+ Months 0% 0%

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3 - BATTERIES
Jan 2019 2 OF 2
Batteries Which Sustain Damage as Victim Parts - If a battery is damaged by failure of another component, it may be
listed as a victim replacement part on a claim. A battery claimed as a victim replacement part, must be detailed in the
extended failure description and battery proration does not apply.
REPLACEMENT BATTERIES
Exide replacement batteries are directly warranted by Exide Technologies. For warranty questions and claims instruc-
tions, contact your local Exide dealer/distributor. Replacement batteries purchased through CNH Industrial Parts &
Service are warranted by CNH Industrial. Labor (diagnostics and/or replacement time) will not be allowed for replace-
ment battery failures.

Support documents must be kept on file (hardcopy and electronic) in accordance with Section 6.7.1,7-1 for cross
• work order(s)
• failure and repair dates
• part inventory transaction record

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4 - ENGINES
Jan 2019 1 OF 7
INTRODUCTION
Most engines installed in CNH Industrial equipment are warranted directly by CNH Industrial and reimbursed through
the eWarranty claim system. Some engines are warranted and/or serviced directly by the engine manufacturer and
reimbursed through the nearest manufacturer dealer / distributor.
NOTE: Certain accessories installed by CNH Industrial are warranted by CNH Industrial and not the engine manufac-
turer (i.e.; alternator, air compressor, hydraulic pump). Parts originally installed as part of the assembly are warranted
by the engine manufacturer (i.e.; fuel injector pump).
Engines Warranted by CNH Industrial

The following is a list of common engine makes warranted directly by CNH Industrial.
• Iveco/FPT • Consolidated Diesel Company (CDC)

• CNHi Reman • Perkins
• Isuzu • Onan
• Kubota • All engines in utility vehicles, regardless of engine
manufacturer
• All engines in compact excavators, regardless of
engine manufacturer
Engines Warranted by Manufacturer

The following is a list of engine makes are warranted through the manufacturer.
Yanmar
Yanmar directly warrants engines installed in CNH equipment. Warranty questions and claim filing instructions should
be directed to your local dealer or distributor. Note: Yanmar Engines in Case Mini Excavators CX-B and CX-C war-
ranty and service are provided by Case Dealers.
https://www.yanmar.com/us/
WM_CIH_4804_1 1

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4 - ENGINES
Jan 2019 2 OF 7
Deutz Americas
Deutz directly warrants engines installed in CNH Industrial equipment. Warranty questions and claim filing instructions
should be directed to your local dealer / distributor. For Deutz Engine warranty and service the Case Dealer should
contact Deutz Americas
http://www.deutzamericas.com/home.cfm
WM_CIH_4804_2 2

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4 - ENGINES
Jan 2019 3 OF 7
Cummins
Cummins directly warrants engines installed in CNH Industrial equipment. Warranty questions and claim filing instruc-
tions should be directed to your local dealer / distributor. For Cummins Engine warranty / service the Case Dealers
should contact Cummins
https://www.cummins.com/engines
WM_CIH_4804_3 3

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4 - ENGINES
Jan 2019 4 OF 7
Caterpillar
Caterpillar directly warrants engines installed in CNH equipment. For warranty questions and claim instructions, con-
tact your local Caterpillar dealer.
https://www.caterpillar.com/en/contact.html?type=en_US&cat_lang=English&cat_site=www.cat.com/
en_US&_ga=2.93293149.1126251214.1542400617-1817327363.1542400617
WM_CIH_6804_1 4

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4 - ENGINES
Jan 2019 5 OF 7
Briggs and Stratton

- Briggs and Stratton directly warrants engines installed in CNH equipment. For warranty questions and claim
instructions, contact your local Briggs and Stratton dealer or contact Briggs and Stratton:
Briggs and Stratton Corporation
Address: P.O. Box 702, Milwaukee, WI 53201
Website: www.briggsandstratton.com
NOTE: engines used in Utility Vehicles are warranted by CNH, not the engine manufacturer
https://www.briggsandstratton.com/na/en_us/support/warranty.html
WM_CIH_6804_2 5

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4 - ENGINES
Jan 2019 6 OF 7
Kawasaki
Kawasaki directly warrants engines installed in CNH equipment. For warranty questions and claim instructions, con-
tact your local Kawasaki dealer.
NOTE: engines used in Utility Vehicles are warranted by CNH, not the engine manufacturer.
http://www.kawasakienginesusa.com/kawasaki-warranties
WM_CIH_6804_3 6

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4 - ENGINES
Jan 2019 7 OF 7
Kohler
Kohler directly warrants engines installed in CNH equipment. For warranty questions and claim instructions, contact
your local Kohler dealer.
NOTE: engines used in Utility Vehicles are warranted by CNH, not the engine manufacturer.
https://kohlerpower.com/en/enginesor 1-800-544-2444
WM_CIH_6804_4 7

CHAPTER SECTION
5 - FUEL SYSTEMS
Jan 2019 1 OF 2
INTRODUCTION
The warranty coverage and process described in this section applies to any Diesel Fuel Injection (DFI) component
that requires warranty repair or replacement during the active warranty term.
After base warranty expires , DFI components are covered under emissions warranty (Warranty type E). Do not file
claims as an extended warranty (Warranty Type I).
DFI components are warranted by CNH Industrial from a defect in material or workmanship. Claims will be rejected
for the following non-warrantable failures:
• Fuel contamination (dirt, water, etc.) and lack of normal fuel system maintenance
• Use of non-approved fuels (including bio-fuels in excess of CNH Industrial limits)
• Normal wear.
• Abuse (tampering of setting, external damage to the pump, etc.)
• Adjustments beyond the original manufacture's specification
• Replacement or additions of components that could contribute to increasing the published horsepower rating of any
engine powered product
REPAIR AND REPLACE PROCESS

Dealers are expected to use correct diagnostic procedures according to the fuel system being serviced. CNH In-
dustrial dealers are encouraged to make superficial repairs of injection equipment that will not affect changes in fuel
delivery, timing, or emissions output. Repairs such as cover gaskets, fittings, seals, and O-rings are examples of
acceptable CNH Industrial dealer repairs.
NOTE: It is extremely unlikely that a complete set of injectors will suffer simultaneous failure due to a defect in ma-
terial or workmanship. Careful consideration must be given before replacing a complete set of injectors. Consult the
Operator’s or Service Manual for scheduled fuel injector maintenance.
All failed components will be eligible for recall by CNH Industrial, reference Section 6.6 Part Recall policy (6-1 ) for
details.
MANDATORY USE OF REMANUFACTURED PARTS

Upon diagnosing a failed DFI component the failed part must be replaced with a CNH Industrial Remanufactured
component. Remanufactured components are not required during the Pre-delivery warranty coverage.
If a DFI Component is not available from CNH Industrial Remanufacturing, a dealer is allowed to replace with a new
CNH Industrial part. If a DFI Component is not available from CNH Industrial, a dealer has the option to go directly
an authorized OEM Diesel Injection Service Facility for repair or replace.

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5 - FUEL SYSTEMS
Jan 2019 2 OF 2
Exceptions to mandatory use of CNH Industrial new or remanufactured parts must be supported in accordance
to Section 6.2.7, 2-1 . Proof of lack of part availability must be supported in the warranty claim. One or more
methods needs to be provided:
• Screenshot of NGPC
• Screenshot of CSPS Inquiry
• Email from Parts Support
• Copy of PSO
• Order Management incident number
NOTE: any document used to show proof of lack of part availability must show the date between failure and repair,
part number, and depot availability. A training aid for NGPC is available on the Dealer Portal >>Service >>Warranty
>>Manuals and Guides titled "Proof of Lack of Availability During Warranty Repair".

CHAPTER SECTION
6 - RADIOS
Jan 2011 1 OF 1
DELCO
Delco radios installed in CNH Industrial equipment are warranted directly by CNH Industrial and reimbursed through
the eWarranty claim system. Service installed Delco radios also receive the parts warranty terms and conditions,
reference to Section 6.3.1, 3-1 .
AUDIOVOX AND JENSEN

Audiovox and Jensen radios are warranted and/or serviced directly by the manufacturer and reimbursed through the
nearest manufacturer dealer / distributor. For warranty coverage and claim instructions, contact ASA Electronics:
Phone: 800-859-3899
Website: http://asaelectronics.com
Email: info@asaelectronics.com

CHAPTER SECTION
7 - RUBBER TRACKS
Jan 2019 1 OF 6
INTRODUCTION
Rubber tracks installed on CNH Industrial equipment are manufactured by various suppliers. There are different
warranty terms and coverage depending on the manufacturers.
OVERVIEW OF WARRANTY COVERAGE BY MANUFACTURER

The following table provides a brief overview of warranty coverage on rubber tracks:
Manufacturer Warranty by Used On Warranty Period

SmartTrax™ T8.x Tractors AG: 48 months 2000 hours
prorated
Non-AG: 24 months 1000
Camso (formerly hours prorated
Camso
Camoplast) Combines 24 months 1000 hours
prorated
Compact Track Loaders 12 months 1000 hours
prorated
Camso ATI / Camso SmartTrax™ T9.x Tractors AG: 36 months 2000 hours
prorated
Goodyear ContiTech (formerly SmartTrax™ T8.x Tractors AG: 48 months prorated
Veyance) and Combines Non-AG: 24 months
prorated
HiQual CNH Industrial Compact Track Loaders 12 months / 1000 hours
prorated
CNH Industrial Compact Track Loaders, 12 months 1000 hours
Compact Excavators
Bridgestone
Bridgestone SmartTrax™ TK Crawler 12 months 1000 hours
Tractors
WARRANTY EXCLUSIONS FOR ALL RUBBER TRACKS

Rubber tracks are not warranted against wear. Individual track life expectancy will vary depending upon severity and
abrasiveness of work application.
• Agricultural track used in non-agricultural applications

• After market tracks (non-OEM rubber tracks)
• Remanufactured or repaired track
• Drive lug wear caused by misalignment or excessive side loads, field stubble, sharp turning under high draft loads,
or operating in low speed high draft conditions
• Damage from misuse, negligence, alteration, accident, mechanical means, misapplication, unapproved configura-
tion, use of non-OEM undercarriage components, or resulting from exceeding track design specifications
• Damage from poor mechanical condition or machine adjustment
• Minor cosmetic defects such as surface cracks, splits, cuts, and other superficial damage that may impact track
appearance but does not render the track unusable or measurably diminish overall life
• Damage from improper usage or installation

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7 - RUBBER TRACKS
Jan 2019 2 OF 6
• Machine transportation to location used to perform warranty work

• Maintenance and inspection of undercarriage system
• Freight charges (if applicable)
• Damage due to failure of the operator to reasonably follow operational, inspection, and adjustment guidelines
• Track damage caused by adding ballast to a track equipped machine.
• Replacement T9.xxx Camso tracks not purchased from CNH Industrial Parts
• Removal/installation labor of rubber tracks on T9.xxx tractors
Camso Rubber Tracks

Camso directly warrants rubber tracks installed on CNH Industrial equipment. Warranty questions and claim filing
instructions should be directed to your local dealer / distributor. Eligible claims will be credited through a Camso dis-
tributor, on a prorated basis. Coverage begins on either machine in-service date (retail sale date) for new equipment,
or customer invoice date for tracks sold over the counter.
Complete details on Camso track warranty procedures, including coverage, preapproval forms, service conditions
and warranty guidelines documents, as well as track operational guidelines and other product information, can be
reviewed and downloaded at: http://www.camso.cnhdealers.com/
Before considering a warranty request, review the Service Conditions and Warranty Guidelines on the Camso website
to determine warrantable and non-warrantable conditions. If a warrantable condition may exist, complete the track
preapproval form, along with proper documentation and photos, and forward to the appropriate email address as listed
in the Camso documents/website.
If the warranty request is approved, credit for purchase of a replacement Camso track will be provided to the CNH
Industrial dealer through the Camso regional aftermarket dealer who covers the CNH Industrial dealers’ area.
In addition to warranty exclusions listed in this policy, track removal / installation costs and track disposal costs (if
applicable) are also not covered by warranty.
ATI / Camso Rubber T Used On SmartTrax™ T9.x Tractors - ATI / Camso rubber tracks used on SmartTrax™ T9.x
tractors are warranted against defects in materials and workmanship. ATI / Camso is responsible for processing
warranty claims.
The limited rubber track warranty is provided on new SmartTrax™ systems and for Camso tracks purchased from
CNH Industrial service parts. Tracks that experience a warrantable failure will be repaired, replaced, or an allowance
given towards purchase of replacement track.
Parts credit will be prorated based on months and hours of service from warranty start date. No labor (diagnostics or
replacement time) is allowed for track failures.
For failures involving a Camso rubber tracks, where the track is identified as the prime cause of failure or a secondary
failed part (victim failure), follow the claim filing process in Section 6.2.21, SmartTrax™ Claim Filing Process 1-1 .
ATI / Camso Rubber T Used On SmartTrax™ T9.x Tractors

ATI / Camso rubber tracks used on SmartTrax™ T9.x tractors are warranted against defects in materials and work-
manship. ATI / Camso is responsible for processing warranty claims.
The limited rubber track warranty is provided on new SmartTrax™ systems and for Camso tracks purchased from
CNH Industrial service parts. Tracks that experience a warrantable failure will be repaired, replaced, or an allowance
given towards purchase of replacement track.

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7 - RUBBER TRACKS
Jan 2019 3 OF 6
Parts credit will be prorated based on months and hours of service from warranty start date. No labor (diagnostics or
replacement time) is allowed for track failures.
For failures involving a Camso rubber tracks, where the track is identified as the prime cause of failure or a secondary
failed part (victim failure), follow the claim filing process in Section 6.2.21, 1-1.
Goodyear Rubber Tracks

Goodyear tracks are directly warranted by ContiTech Warranty. Questions and claim filing instructions should be
directed to your local dealer / distributor. Coverage begins on either machine in-service date (retail sale date) for new
equipment, or customer invoice date for tracks sold over the counter.
For warranty coverage and claim instructions, contact the ContiTech, Track Warranty Administrator by emailing track-
warranty@contitech.us
In addition to warranty exclusions listed in this policy, track removal and installation costs and track disposal costs (if
applicable) for Goodyear tracks are also not covered by warranty.

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7 - RUBBER TRACKS
Jan 2019 4 OF 6
HiQual Rubber Tracks

CNH Industrial directly warrants rubber tracks installed on CNH Industrial equipment. CNH Industrial is responsible for
processing the warranty claims. Warranty reimbursement of tracks will be prorated at 25% for each 250 hour and/or
3 months of use. Any portion of a month is considered a full month of use (i.e.; January 1 to March 2 is considered
3 months).
Prorated Warranty Hours Months

100% 0-249 1 to 3
75% 250 - 499 4 to 6
50% 500 - 749 7 to 9
25% 750 - 1000 10 to 12
0% 1001 13 +
Additional Claim Requirements:

1. Attach photo(s) of the damaged area of the track prior to repair.
2. Attach photo of all failed part(s) that were involved in the track failure. Include any track manufacture
identification markings. Pictures should include the following:
○ Photo of track on machine in environment used, when available
○ Photo of track showing tread, roller base, and serial number
○ Photo of inside area of track.
○ Photo of outside surfaces of track
○ Photo of damage or area in question
3. Enter failed track date code and serial number in the extended failure description.
4. Enter installed track date code and serial number in the extended failure description.
5. Provide explanation detailing the track failure condition.
6. If applicable, reference the ASiST number in the extended failure description.
Claims received without pictures, track date codes, or serial numbers will be denied.

CHAPTER SECTION
7 - RUBBER TRACKS
Jan 2019 5 OF 6
Bridgestone Rubber Tracks

CNH Industrial directly warrants rubber tracks installed on CNH Industrial equipment. CNH Industrial is responsible
for processing the warranty claims.

○ Photo of inside area of track
Bridgestone Rubber Tracks – Used On SmartTrax™ TK Crawler Tractors

Bridgestone rubber tracks used on SmartTrax™ TK crawler tractors are warranted by Bridgestone against defects
in materials and workmanship. Bridgestone is responsible for processing warranty claims. Claims should not be
submitted through CNH Industrial.
Eligible claims will be credited through Bridgestone, on a prorated basis. To obtain warranty service, contact Bridge-
stone.

CHAPTER SECTION
7 - RUBBER TRACKS
Jan 2019 6 OF 6
RUBBER TRACKS WHICH SUSTAIN DAMAGE AS VICTIM PARTS

If there is a drive train failure that directly results in damage to the rubber track (regardless of the rubber track manu-
facturer), follow the below procedure to submit warranty claims:

○ Photo of inside area of track

CHAPTER SECTION
8 - TIRES AND TUBES
Jan 2016 1 OF 3
INTRODUCTION
Tires installed on CNH Industrial equipment are warranted and serviced by their manufacturer's service outlets. Ser-
vice is available by contacting the tire dealer / distributor. Some manufacturers have separate service outlets for
off-road agricultural and construction equipment.
CNH Industrial may consider tire and tube replacements when the failure is a result of damage during factory assembly
or victim damage caused by a warrantable failure. For any claim submitted to CNH Industrial, a disclaimer from the
tire manufacturer is required for each tire or tube detailing the manufacturer’s findings for the failure.
If a replacement tire is obtained from a tire manufacturer’s service outlet, a copy of the tire manufacturer invoice must
be attached to the claim, supporting the calculated expense for the tire(s). Charges for items and services such as
calcium chloride, transportation services, freight, etc. are not eligible for warranty reimbursement.
NOTE: If you are unable to obtain service or warranty support from the local tire manufacturer’s service outlet, or
cannot identify a local service outlet for a specific tire manufacturer, contact your Field Service Representative.
Warranty Service for Galaxy, Primex, Alliance, Dynamo, Triangle, or Constellation branded
tires:
In USA:
Alliance Tire Group (AGT)
Wakefield, Massachusetts
Ph: 1 .800.343.3276
Ph: 1. 781.321. 3910 (ext: 230)
In Canada:
Dynamic Tire Corporation
Customer Service
Brampton, Ontario
Toll Free: 1.800.668.8473
Fax: 647.722.2944
NOTE: Every agricultural and off-the-road sold by Alliance Tire Group (AGT) and bearing the Alliance, Galaxy, Primex,
Triangle, Constellation or Dynamo name is warranted against defects in workmanship and material for the original
usable tread depth (original tread depth less 2/32), limited to 60 months from date of manufacture on agricultural tires
(36 months on off-the-road and material handling tires).
If an examination by AGT shows that any such tire became un-serviceable as a result of a workmanship or material
related condition, it will, at the option of AGT, either be repaired at no charge or replaced charging the customer for
tread wear, prorated by multiplying the original purchase price of the tire by the percentage of usable tread depth that
has been worn from the tire. Costs of mounting, filling, and any other service charges or applicable taxes are payable
by the customer.

CHAPTER SECTION
8 - TIRES AND TUBES
Jan 2016 2 OF 3
Warranty Service for Carlisle branded Tires (Carlisle Transportation Products – CTP)
In USA:
Contact the local CTP dealer
Call CTP Customer Care Unit at 1 800 260 7959
In Canada:
Contact the local CTP dealer
Call CTP Customer Care Unit at 1 800 265 6155
All claims must be made within 30 days of the discovery of the defect.
NOTE: Warranty covers CTP brand Front Farm, Implement and Rear Tractor Tire for defects in workmanship and
materials for the usable tread depth (original tread depth less 3/32) , to the original purchaser for a period of 60 months
from the date of manufacture or from the date of purchase (proof of purchase required).
Skid Steer Tires are covered under CTP Specialty Tire Warranty.
If any tire becomes unserviceable due to defects in material or workmanship CTP will replace the defective product
with an equivalent new CPT tire on a pro rata basis. Pro rata calculations will be based on the date of tire manufacture
or the date of purchase. If using the date of purchase as basis for service time, the consumer must supply the original
proof of purchase. Costs of mounting, filling and any other service charge or applicable taxes are payable by the
customer.
For full details of coverage contact CTP directly.
Manure spreaders may be equipped with recapped tires. Warranty coverage is direct through the manufacturer.
• Manure spreaders built in New Holland, contact Henise Tire at 800-847-3700
• Manure spreaders built by H&S Manufacturing Company in Wisconsin, contact mloos@hsmfgco.com or
KHEEG@hsmfgco.com
Warranty Service for Becker/Bandag recap Tires

CIH tillage equipment may be equipped with recapped tires. Warranty coverage is provided direct through the man-
ufacturer. The Becker/Bandag website features a dealer locator.
www.bandag.com/en-us/resources/dealer-locator

CHAPTER SECTION
8 - TIRES AND TUBES
Jan 2016 3 OF 3
TIRE(S) CLAIM FILING INSTRUCTIONS

For claims involving tire and tube replacements where the failure is the result of damage during factory assembly,
or victim damage caused by a warrantable failure of equipment parts which are found to be defective in material or
workmanship, follow the instructions below to submit a warranty claim in eWarranty.
If the tire is sold by CNH Industrial:

Warranty Type: as appropriate
Casual Part: Failed part number
Part Number: Replacement part number
If the tire is not sold by CNH Industrial:

Warranty Type: as appropriate
Casual Part: TIRE
Item Category: Fictitious Material
Quantity: 1
Material: TIRE
Amount: Dealer net cost of the tire(s)
Description: Name of service outlet that tire was purchased from
Required attachments:
1. Attach a copy of the letter from the tire manufacturer’s service outlet, on their letterhead, which explains why the
failure was not warrantable by the tire manufacturer.
2. Attach a copy of the tire manufacturer’s service outlet invoice to the claim, supporting the calculated expense for
the tire(s).

CHAPTER SECTION
9 - ADDITIONAL CLAIM REQUIREMENTS
Jan 2019 1 OF 9
INTRODUCTION
Some components / assemblies on CNH Industrial equipment may be built and/or supplied by other suppliers. Com-
ponents / assemblies may include a stamped code or a serial tag providing a model, serial number, or build codes and
dates of manufacture necessary for the supplier. When repairing and/or replacing a component / assembly, dealer
personnel must record the stamped code or a serial tag providing a model, serial number, or build codes and dates
of manufacture information on the work order.
SERIAL NUMBERS REQUIREMENT

Serial number requirements must be included when filing a claim. If the component is replaced, the serial number
of the replacement component must also be recorded. Claims missing the required serial numbers may be denied.
This policy applies to both the primary part and/or victim part.
Component / Assembly serial numbers are required for all serialized assemblies. These include, but are not
limited to the following:
• Engines
• Transmissions
• Axles
Wheel Hub
All claims related to sprayer wheel hubs must include the serial
number of the wheel hub. The serial number is located on the
cover or main housing close to the main seal.
WM_CIH_4809_1 1
Telematics ECU
All claims filed for repair or replacement of the Telematics ECU must
include the component serial number. Enter the serial number into the
Failed Component Serial field of the claim. The serial number is the
CNH Industrial PIN located on the bar code sticker for each ECU.
WM_CIH_4809_2 2

CHAPTER SECTION
Jan 2019 2 OF 9
Sears Seats
All warranty claims filed for the repair or replacement of a Sears seat, or related seat component part numbers, must
include the seat serial number. Enter the serial number into the Failed Component Serial field of the claim. The serial
number sticker is located at the lower left back of the seat. Note: If the serial number sticker is missing, provide an
explanation in the claim failure description and a photo showing the location of the missing tag.
WM_CIH_4809_3 3

CHAPTER SECTION
Jan 2019 3 OF 9
Combine Hydraulic Powered Rear Axle Motors

All warranty claims for combine hydraulic powered rear axle motors must include the motor serial number. Describe
which motor (right-hand or left-hand) and include the serial number in the claim extended failure description.
Serial number plate is on top of the Right-Hand C-Frame or on the axle depending on the design.
Examples:
WM_CIH_4809_4 4 WM_CIH_4809_5 5
Serial number is metal stamped on the sides of each Motor C-Frame, each motor has a serial tag from the supplier.
WM_CIH_4809_6 6 WM_CIH_4809_7 7

CHAPTER SECTION
Jan 2019 4 OF 9
ALO Loaders / Hydraulic Components

All claims for the removal or replacement of ALO loaders must include the loader serial number as located in the
picture below. Enter the information into the extended failure summary of the claim. A photo of the serial plate is
highly recommended.
WM_CIH_4809_8 8 WM_CIH_4809_9 9
All claims involving the removal or replacement of ALO subframes must include the individual subframe serial number
and country of origin (Made in: xx), located in the picture below. Enter the information into the extended failure
summary of the claim. A photo of the serial plate is highly recommended.
WM_CIH_4809_10 10
All claims for removal or replacement of loader hydraulic valves, controllers, and Multi coupler (MC4) must include the
serial number as located in the picture below. Enter the information into the extended failure summary of the claim.

CHAPTER SECTION
Jan 2019 5 OF 9
WM_CIH_4809_11 11
All claims related to missing/wrong parts or incomplete subframe sets must include production date and kit/set no.
located on the box decal.
WM_CIH_4809_12 12
All claims for hydraulic cylinders must include the cylinder serial number as described below:
Production Up to 2016
1623: Year and week of production
12713810: Cylinder PN
Use year and week of production as cylinder serial number and cylinder PN listed in the failure summary.
From 2017, week 02 – week 42

OF: Order of fabrication number
Use OF number as cylinder serial number and cylinder PN listed in the failure summary.
From 2017, week 43 – current

OF: Order of fabrication number
Use OF number as cylinder serial number and cylinder PN listed in the failure summary.

CHAPTER SECTION
Jan 2019 6 OF 9
WM_CIH_4809_13 13
Combine Rear Axles

Combine powered rear axle part number must include the axle serial number. Include the serial number in the claim
extended failure description. The serial number is located on the bar code tag on the right-hand axle housing casting
or as a metal stamping on both sides of wheel motor mount casting flange.
Sprayer Wheel Motor – Removal And/Or Replacement

Sprayer wheel motors must include the model code, part number and serial number and date code. Enter the infor-
mation into the extended failure description of the claim.
A= Model Code
B= Part Number
C= Serial Number
D = Date Code
WM_CIH_6809_1 14

CHAPTER SECTION
Jan 2019 7 OF 9
PHOTO REQUIREMENTS AND QUALITY

Photographs should clearly illustrate physical evidence of the affected area and justify the scope of the defect and/or
damage. Two (2) photos should be provided that clearly illustrate the wide view and the close-up view.
• A wide photo showing the entire part
• A close-up photo of the damaged area. Circle or point to the area of the defect
WM_CIH_4809_14 15
WM_CIH_4809_15 16
The following failures require photos:
• Bogie Wheel Delamination • Sears Seat (missing serial number)

• Rubber/ Steel Tracks • Cast Iron Booms
• Plastic Tanks • Bailer/Endless Belts
• Telematics ECU • Decals
• Replacement Emissions Labels • Paint Defect
• Battery Tester (If no printout available) • Weld Failures (not required but may help explain
(Not required on claim but must be retained with complaint)
documentation.)
Plastic tanks
All plastic tanks, including DEF, fuel, and product applications require photos and must indicate the area of failure
prior to the repair.
Track Rollers - Steel Undercarriage Tracks (A.K.A. Bogie Wheels) Or Rubber Clad Rollers
Claims for leaks and/or rubber delamination failures require photos prior to repair:
1. For rubber clad rollers (AG), indicate the point of failure and the depth of delamination between rubber and steel
rim. Refer to Service Bulletin 2015-161 CIH N SB for details.
2. For steel undercarriage track rollers (CE), capture a photo of the failed wheel seals to match the number on the
claim submission.

CHAPTER SECTION
Jan 2019 8 OF 9
DATE STAMP
High Contact Conditioning Rolls

All warranty claims containing a high contact conditioning roll part number must include the date of manufacture.
Include the date of manufacture in the claim extended failure description. The date of manufacture is stamped on the
end of the roll core. Note: High contact conditioning rolls are not warranted against wear or damage from external
objects.

CHAPTER SECTION
Jan 2019 9 OF 9
UTILITY VEHICLE COMPONENTS

Warranty claims filed for the repair or replacement of certain components on utility vehicles must include the compo-
nent serial number. Include the serial number in the claim extended failure description.
List of requirements for the following assemblies and components:
Assembly or Component Serial Number Required Location

Engine – Briggs & Stratton Engine Serial number Top side of the flywheel shield
Engine – Kawasaki Engine Serial number Base of engine under the starter
Engine – Kubota Engine Serial number Top of the engine valve cover
Engine Starter Engine Serial number See specific engine above
Carburetor/carburetor Heater Engine Serial number See specific engine above
Engine stop/stop-stay solenoid Engine Serial number Top of the engine valve cover
Transmission (2wd & 4wd) Transmission Serial number Large case half
Transmission (4wd/parallel shaft) Transmission Serial number Input /output case half
Rear axle and all components Axle Serial number Top of the differential case
Front differential (4 X 4) Axle Serial number Main case housing
Front Differential (open) Axle Serial number Main case housing
Battery Date code Side of the battery

CHAPTER SECTION
10 - CUTTING EDGES
Jan 2011 1 OF 1
CUTTING EDGES
Cutting edges are directly warranted by Black Cat Blades. For warranty questions and claim instructions, contact
Black Cat Blades, Ltd. All invoicing for cutting edges is through CNH Industrial Parts & Service. For technical and
ordering assistance, contact Black Cat Blades Customer Service at 1-800-661-6666.

CHAPTER SECTION
11 - WHOLEGOODS ATTACHMENTS AND ALLIED EQUIPMENT
Jan 2019 1 OF 2
INTRODUCTION
Warranty coverage on most CNH Industrial attachments is 180 days from retail date. The exceptions listed below are
warranted for 12 months from retail date, reference Section 6.1.11-1 for further details.
• Combine headers • Planter row units and components

• Windrower headers • Combine header adapters
• Front end loaders • Combine field trackers
• Bale throwers • Case universal buckets
REGISTRATION REQUIREMENT
Serialized Combine or Windrower headers -

• Sold and invoiced with wholegood - do require eSettlement registration and have their own warranty period.
• Enter the claim using the registered Header serial number and hours of use. Include the wholegood model and
serial number in the claim extended failure description.
Serialized Front End Loaders Sold and Invoiced Separately

• Require eSettlement registration and have their own warranty period.
• Enter the claim using the registered Loader serial number and hours of use. Include the wholegood model and
serial number in the claim extended failure description.
Serialized Front End Loaders Sold and Invoiced with Wholegood

• Do not require eSettlement registration and assume the wholegood warranty period.
• Enter the claim using the registered wholegood serial number and hours of use. Include the loader model and serial
number in the claim extended failure description.
Non-Serialized attachments Sold and Invoiced with Wholegood

(i.e.; planter row components,buckets, etc.)
• Do not require eSettlement registration. Enter the claim using the wholegood serial number and hours of use.
• Sold and invoiced separately - do not require eSettlement registration and receive 180 days warranty period from
date of invoice. Enter the claim using the correct generic serial number PARTSNAG or PARTSNCE. Enter using
Warranty Type "N" and generic standard repair times for labor.

CHAPTER SECTION
11 - WHOLEGOODS ATTACHMENTS AND ALLIED EQUIPMENT
Jan 2019 2 OF 2
ALLIED EQUIPMENT WARRANTY

Allied Equipment includes attachments or complete machines not manufactured by CNH Industrial. Allied equipment
installed by the factory, dealer, or customer onto CNH Industrial equipment does not void CNH Industrial warranty.
Warranty coverage on Allied Equipment varies by category and manufacturer and most are warranted directly by the
manufacturer. Reference Section 6.1.1, 1-1 for details. Only Type A products (Products Marketed and sold by CNH
Industrial) are warranted by CNH Industrial.
All attachments sold through the Skid Steer Loader Loadstar program are warranted by the manufacturer. In addition
to warranty coverage, the manufacturer is responsible for parts and service support. For warranty questions and claim
instructions, contact the manufacturer.
All attachments sold through the Rustler™ Referral Attachments program are warranted by the manufacturer. In
addition to warranty coverage, the manufacturer is responsible for parts and service support. For warranty questions
and claim instructions, contact the manufacturer.

CHAPTER SECTION
12 - IRRIGATION POWER UNITS
Aug 2014 1 OF 2
INTRODUCTION
Irrigation Power Units are sold through service parts and carry a 2 year / 2000 hour warranty. CNH Industrial provides
a limited warranty on service parts sold in the United States or Canada. Service parts are warranted for a period of
180 days from the date of retail sale.
These units are a hybrid between a Wholegood and a Service Part and have the following unique requirements:
• Invoiced dealer must activate warranty registration via eWarranty
• When the dealer on record is the invoicing dealer, the servicing dealer will not be able to activate the warranty
registration. A WIT incident must be submitted in order to start warranty.
• Dealer to dealer transfers must be executed by Warranty Administration via WIT incident.
• IPU cannot be registered as a Demo or RTO (Rent to Own)
• IPU cannot be registered with a delayed warranty start date
IPU REGISTRATION
Invoiced Dealer Registration for Warranty start:

Use the following steps:
1. Enter eWarranty home page
2. Enter serial number in quick search, click binoculars to find
3. Action will take you to the vehicle detail screen
4. Click the Register IPU Warranty icon located on the action pad (top right)
5. Action will open the IPU registration window and prepopulate the serial number
6. Enter the warranty start date
7. Enter the current hours of use
8. Search for end customer
9. Action will open end customer window
10. Enter the existing end customer information (if no existing end customer is found create a new end customer)
Servicing Dealer Registration for Warranty start:

1. Submit a WIT Incident to request activation of warranty services
2. Use the WIT Category “Registration”
3. Provide IPU serial number and dealer name
4. Dealer name
5. Warranty start date
6. Current hours of use
7. End customer name

CHAPTER SECTION
12 - IRRIGATION POWER UNITS
Aug 2014 2 OF 2
Transfer of unit dealer to dealer:

1. Submit a WIT Incident to request a dealer to dealer transfer
2. Use the WIT Incident “Registration” category
3. Provide the following information: serial number, dealer workshop code, dealer name
NOTE: Product Improvement Programs are visible to the dealer on record. If the invoicing dealer is the dealer on
record, but the servicing dealer should be the responsible dealer on record, a dealer to dealer transfer will be neces-
sary. If the invoice dealer and the service dealer have the same dealership code, no action is needed.
IPU CLAIM FILING

Warranty claim types permitted for IPUs are as follows:
• Warranty type Z (predelivery)
• Warranty type A (base)
• Warranty type C (policy)
• Warranty type D (parts)
• Warranty type E (emissions)
Claim Filing Instructions

Enter the serial number and appropriate warranty type
Serial Number: Serial number of unit

Warranty Type: A – Base Warranty
SRT Operation Code: Standard Repair Time codes (use generic SRT codes if no codes exist)
NOTE: Natural gas Irrigation Power Units are not warranted through CNH Industrial warranty. Contact SRC Power
Systems directly for questions regarding parts, service, and warranty

CHAPTER SECTION
13 - TOYS AND TOOLS
Dec 2011 1 OF 2
TOYS
CNH Industrial does not warrant toys.
TOOLS
Hand Tools
The following procedures must be used for warranty service:
1. Dealer sends email to cnhtoolwarranty@snapon.com including part number and complete shipping address.
2. Snap-on sends a replacement tool at no charge.
3. Dealer destroys defective tool. No return is required.
Power Tools and Electronic Tools

The warranty period on power tools is as follows:
• Power tools: 1 year from the date of sale.
• Electronic tools: 2 years from the date of sale.
The following procedures must be used for warranty service:

1. Dealer sends item to one of the Snap-on service centers listed below.
2. Snap-on service center repairs or replaces the tool.
3. Snap-on service center returns the repaired tool to the dealer.
U.S. Northern Repair Center

Snap-on Tools
U.S. Northern Repair Center
3011 East State Route 176, Dock A
Crystal Lake, IL 60014 USA
Phone: 815-479-6850
U.S. Western Repair Center

Snap-on Tools
U.S. Western Repair Center
3602 Challenger Way
Carson City, NV 89706 USA
Phone: 775-883-8585
Canada Western Repair Center

Snap-on Tools
Canada, Western Repair Center
7403 - 48th Street SE
Calgary, Alberta T2C 4H6 Canada
Phone: 403-720-0525

CHAPTER SECTION
13 - TOYS AND TOOLS
Dec 2011 2 OF 2
After warranty period, the customer has the option to send the tool to one of the Snap-on service centers for non-
warranty service at the customer's expense. The customer may also purchase replacement parts and fix locally.
Tool Storage Units

Most tool storage unit service parts carry a lifetime warranty. Dealers/customers should contact the Snap-On cus-
tomer service representative at 262-656-6168 for parts.
Torque Wrenches
Torque wrenches are warranted for 1 year from the date of sale. The following procedures must be used for warranty
service:
Dealer sends item to CDI Torque Products listed below.
CDI Torque Products

Attn: Repair Dept.
19220 San Jose Avenue
City of Industry, CA 91748
CDI Torque Products repairs or replaces the tool and returns the repaired tool to the dealer.

CHAPTER SECTION
14 - ALLISON TRANSMISSION WARRANTY
Jul 2015 1 OF 1
INTRODUCTION
Allison Transmission directly warrants Allison transmissions installed in CNH Industrial equipment. Warranty ques-
tions and claim filing instructions should be directed to your local dealer / distributor.
Allison transmissions are warranted for a period of 36 months or 2,500 hours, whichever occurs first, from the whole-
good unit warranty start date.
The owner is responsible for the performance of regular maintenance services as specified in the driver's handbook
applicable to the transmission.
The following items are not covered by warranty:

• Malfunctions resulting from misuse, negligence, alternations, accident or lack of performance of normal mainte-
nance services.
• Any transmission that has been repaired by an unauthorized Allison Transmission service outlet.
• The replacement of maintenance items (such as filters, screens, transmission fluid) made in connection with normal
maintenance services.
• Loss of time, inconvenience, loss of the use of the machinery or other consequential damages.

CHAPTER SECTION
15 - PRECISION CONSTRUCTION COMPONENTS
Jan 2016 1 OF 4
INTRODUCTION
Precision Construction components are subject to specific warranty terms and coverage outlined in this section. Some
Precision Construction components must be repaired; not replaced.
WARRANTY MANDATORY REPAIR PROCESS

Certain Precision Construction components must be repaired.
NOTE: If a repairable product is replaced in instances other than listed below, warranty reimbursement will be de-
nied. A complete list of repairable components is located on the Dealer Portal >>Service >>Warranty >>Manuals and
Guides.
iCON GPS Receiver/Antenna MCP700 PowerBlade

iCON Robot Total Station MCR900
iCON 2D/3D Panels MD-40 Laser Receiver
Rugby 300/400 series MLB1300 Remote Display
Rugby 600 series MLS700/MLS720 Laser Receiver
Rugby 800 series MMB1300
Piper Lasers MPM700 Power Mast
CC55 Controller MPR122
CC65/CC66 Tablet MRS300/MRS1300/MRS1301
CCD Radio MUS1300 Tri-Sonic
CGA60 GNSS antenna RC800 Grade Laser
CI14 Joystick Interface Module SH2 Ultra-Sonic
GFU27 Radio SLR900 Radio
HPR2 Radio TCPS29S LRBT Radio
LMR-240/LMR-360 XC12 PowerDigger
MC200
Use of new replacement components may be allowed according to one of the following exceptions:
• Failure during the pre-delivery period (less than 40 hours of use)
• Failure within 60 days of retail sale (attach invoice to the claim for validation of warranty start date)

CHAPTER SECTION
Jan 2016 2 OF 4
INITIATE A PRODUCT REPAIR

Dealers must contact Leica Geosystems Service Administration for a Return Authorization Notification (RAN).
Be sure to have the following information:
• Component serial number
• Problem description and service required
• Warranty status
• Dealer contact information (for estimated repair costs)
Contact information for Leica Geosystems Service Administration is listed below:

US – East of Missippi River
Phone: 800 367 9453 ext. 2018
US – West of Missippi River
Phone: 800 367 9453 ext. 2212
Canada – Quebec
Phone: 866 611 9453 ext 2633 (Quebec only)
Phone: 514 422 9453 ext. 2633 (Canada)
Canada – Ontario:
Phone: 800 746 3607 ext. 2461
Canada – Atlantic
Phone: 800 746 3621 ext. 101
NOTE: For factory installed component failures, where Leica warranty has expired but the machine is covered under
an applicable CNH Industrial warranty, contact your PSM.
WARRANTY TERMS AND COVERAGE

Warranty coverage for Precision Construction systems and service parts varies by product as outlined below.
Product Name Warranty Period From Retail Sale Date

Piper 100/200 2 years*
Rugby 320/410/420 2 years*
Rugby 610/620/640/670/680 2 years*
Rugby 810/820/840/870/880 2 years*
Rod Eye 140/160/180 3 years*
Other part numbers with LG prefix 1 year*
Batteries and accessories 60 days*
A complete list of warranty coverage by component is located on the Dealer Portal >>Service >>Warranty >>Manuals
and Guides.
NOTE: * No labor or travel reimbursement is allowed for off-machine products.

CHAPTER SECTION
Jan 2016 3 OF 4
WARRANTY EXCLUSIONS
In addition to standard warranty terms, Precision Construction components are subject to the below additional
terms and conditions:
1. Warranty does not cover problems caused by poor operator training, installation, or improper operation.
2. Warranty does not cover delivery and/or installation of any product upgrades that are released during the warranty
period. This includes firmware and software version updates.
3. Warranty does not cover beta products or firmware.
4. Warranty does not cover a “No Fault Found” service call or evaluation labor.
COMPONENT SERIAL NUMBER REQUIREMENTS

Some Precision Construction components have individual component serial numbers, which are required whenever
the component is repaired or replaced under warranty. The component serial number of the failed and replacement
components must be included in the description of failure. Repairable components, non-repairable sensors, non-
repairable junction boxes, and non-repairable battery chargers, have individual component serial numbers.
CLAIM SUBMISSION GUIDELINES

Precision Construction Components claims should be filed by dealers according to the following two guidelines:
Factory Installed Components

If the Precision Construction component is factory-installed:
1. Enter the claim in eWarranty using the whole good serial number (i.e. dozer, excavator).
2. Enter using warranty type A – when unit base warranty is active
3. Enter using warranty type B – when unit base warranty is expired, where applicable
A. Enter the failed and replaced component serial numbers (see Component Serial Number Requirements)
B. Enter Service Work Order / Return Authorization Notification (RAN) as provided by Leica
5. Attach the Service Work Order / Warranty Sales Order to the claim.
This above process includes “Machine Control Ready” factory-installed option and components ordered as part of the
whole goods order which are dealer installed upon arrival.
NOTE: Do not use the generic " PARTSNCE" serial number when claiming for factory installed components.
Dealer Installed Components

If the Precision Construction component is dealer-installed:
1. Enter the claim in eWarranty using the whole goods serial number (i.e. dozer, excavator). See note below for
exceptions.
A. Enter the failed component serial numbers (see Component Serial Number Requirements)

CHAPTER SECTION
Jan 2016 4 OF 4

E. Enter Service Work Order / Return Authorization Notification (RAN)
4. Attach the Service Work Order / Warranty Sales Order must be attached to the claim.
NOTE: When Precision Construction products are installed on older CNH Industrial equipment not found in eWarranty
or competitive equipment use the generic " PARTSNCE". In addition, the model and serial number of the whole goods
equipment must be included in the extended failure description.
NOTE: Travel and mileage are not reimburseable on dealer installed components.
Off-Machine Components
If the Precision Construction component is off-machine (e.g. lasers, tripods, tablets, etc.):
1. Enter the claim in eWarranty using the serial number “ PARTSNCE”.
A. Enter the failed component serial numbers (see Component Serial Number Requirements)
E. Enter Service Work Order / Return Authorization Notification (RAN)
4. Attach the Service Work Order / Return Authorization Notification (RAN) must be attached to the claim.
NOTE: Labor, travel, and mileage are not reimburseable on off-machine components.

CHAPTER SECTION
6 - SERVICE / WARRANTY 9 - WARRANTY FORMS
1 - ORDERING PROCESS
Jan 2011 1 OF 1
INTRODUCTION
The Document Management Center (DMC) houses Agricultural and Construction Technical Information and
Marketing Literature. Order warranty publications and/or forms by contacting:
• Phone orders: 262-636-7540
• Fax orders: 262-636-7530
• Email: nadmcordercenter@cnh.com
• Electronically: Dealer Portal >> Service >> Links >> Document Management Center (DMC)
FORM NO. DESCRIPTION

220084 Warranty and Limitation of Liability Agreement - Consumer Products
220084SP Warranty and Limitation of Liability Agreement - Consumer Products (Spanish)
220531 Warranty and Limitation of Liability Agreement - Consumer Products (French)
220191 Warranty and Limitation of Liability Agreement - Agriculture Products
220191SP Warranty and Limitation of Liability Agreement - Agriculture Products (Spanish)
220532 Warranty and Limitation of Liability Agreement - Agriculture Products (French)
220528 Warranty and Limitation of Liability Agreement - Construction
220528SP Warranty and Limitation of Liability Agreement - Construction (Spanish)
220533 Warranty and Limitation of Liability Agreement - Construction (French)
A0451N Warranty Parts Return Tag
B21438R Core Identification Tag
A0389M Remanufactured Parts Core Return Form
NHAgDlrAudit NHAG Dealer Audit Procedure
NHCEDlrAudit NHCE Dealer Audit Procedure

Dealer Policy Manual: Section 6 Service / Warranty North American Dealer Warranty Policy

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Dealer Policy Manual: Section 6 Service / Warranty North American Dealer Warranty Policy

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Dealer Policy Manual

Section 6 Service / Warranty

SECTION 1. TERMS AND CONDITIONS

6.1.1 Base and Extended Warranty Terms

6.1.4 Custom Care

6.1.5 Service Quote

6.2.4 Dealer Storage Maintenance and Pre-delivery Service

6.2.5 Items Not Covered by Warranty

6.2.6 Replacement of Complete Assemblies

6.2.7 Mandatory Use of Remanufactured Parts

6.2.8 Parts and Labor Allowance

Document No. DPM_87056510 Supersedes all previous versions

• Clarify allowance for labor rate discount program requirements

6.2.9 Outside Labor and Repair (External Work)

6.2.12 Claim Submission Time Limits

6.2.14 Changes to Warranty Labor Rates

6.2.18 Warranty Types

6.2.19 Service Policy Claim Reimbursement

6.2.20 Service Bulletins and Warranty Bulletins

6.3.1 Service Parts Warranty Coverage

Document No. DPM_87056510 Supersedes all previous versions

6.3.3 Reman Parts Policy

6.3.4 Ship Direct Parts

6.3.5 Service Parts Claim Filing

6.4.2 Warranty Types

6.4.6 Replacement of PIN plate Request

6.4.7 SmartTrax T9.xxx Registration

Section 5. PRODUCT IMPROVEMENT PROGRAMS

6.5.2 Filing for PIP

6.5.3 Marking Units Complete

Section 6. PART RECALL

6.6.1 Warranty Parts Return Process Overview

Document No. DPM_87056510 Supersedes all previous versions

6.6.2 Warranty Parts Return Notification

6.6.3 Warranty Parts Packaging and Shipping Instructions

6.6.4 Warranty Parts Freight Reimbursement

6.6.5 Return Credit, Reversal, and Appeal Process

6.7.1 Audit Policy

6.7.3 Certified Electronic Dealer Business System (new section)

6.7.4 Requirements of Electronic Audit Trail (new section)

Section 8. SPECIFIC COMPONENT WARRANTY

Document No. DPM_87056510 Supersedes all previous versions

6.8.5 Fuel Systems

6.8.7 Rubber Tracks

6.8.9 Additional Claim Requirements

6.8.11 Wholegood Attachments

Section 9. WARRANTY FORMS

Document No. DPM_87056510 Supersedes all previous versions

Chapter Section SUBJECT Revision

Document No. DPM_87056510 Supersedes all previous versions

Chapter Section SUBJECT Revision

Document No. DPM_87056510 Supersedes all previous versions

NEW UNIT LIMITED WARRANTY

Document No. DPM_87056510 Supersedes all previous versions

THE REMEDY OF REPAIRING A DEFECT IN MATERIAL OR WORKMANSHIP AT A NEW HOL-

NO MODIFICATION OR EXTENSION OF WARRANTY

THIS WARRANTY IS VOID:

BASE AND EXTENDED WARRANTY COVERAGE

Document No. DPM_87056510 Supersedes all previous versions