1.

The process or activity of optimally utilizing human resources to achieve predetermined

goals and objectives in the most efficient and effective way possible is:
a. Leading
b. Staffing
c. Directing
d. Organizing

2. One leadership theory states that “leaders are born and not made,” which refers to which of
the following theories?
a. Great man
b. Charismatic
c. Trait
d. Situational

3. Which of the following will help motivate employees?

a. Compromise on poor performance
b. Use the same methods of reinforcement for everyone
c. Ask for performance and set standards
d. Use positive reinforcement and generalize it

4. Nurse JC’s former manager demonstrated passion for serving the staff rather than being
served. He takes time to listen, prefers to be a teacher first before being a leader, which is
characteristic of:
a. Charismatic leader
b. Transformational leader
c. Servant leader
d. Transactional leader

5. In McGregor’s X and Y Theory of leadership, the “Y” manager would:

a. Allow employees to become part of the decision making process
b. B. Leave little doubt who is boss and who the subordinate is
c. Issues direct, clears orders and expects them to be accepted & carried out.
d. Does not allow employees to become part of decision making process

6. A nurse-manager is said to be an autocrat in which situation?

a. Directing staff activities when there is a rush of patients coming in the ER from massive
car accident
b. Identifying the strengths and weaknesses of a client health teaching
c. Evaluating a new medication administration process
d. Planning vacation leave for staff

7. Managers are judged by:

a. What they do
b. How fast they work
 c. Their personality
d. What they get others to do

8. The Managerial grid plays an important part in managerial behavior in organizational

development. It shows managerial orientation in terms of two variables. Who introduced it?
a. RB/ Ford/Jane Burton
b. RB King/Jane Blake
c. Robert Black/James Mutton
d. Robert Blake/Jane Mouton

9. The theory X and theory Y was proposed by:

a. William Ouichi
b. Mary Follet
c. Douglas McGregor
d. Frederick Taylor

10. Nurse Yoongi reads about Path Goal theory. Which of the following behaviors is manifested
by the leader who uses this theory?
a. Recognizes staff for going beyond expectations by giving them citations
b. Challenges the staff to take individual accountability for their own practice
c. Admonishes staff for being laggards
d. Reminds staff about the sanctions for non performance.

11. Ms. Castro notices that the chief nurse executive has a charismatic leadership style. Which
of the following behaviors best describes this style?
a. Matches his leadership style to the situation at hand
b. Uses visioning as the core of his leadership
c. Possesses inspirational quality that makes followers get attracted of him and regards
him with reverence
d. Act as he does because he expects that his behavior will yield positive results

12. Which style of management would be most effective in an emergency situation?

a. Autocratic
b. Laissez faire
c. Democratic
d. Consultative

13. Which of the following concepts is NOT related to Frederick Taylor’s theory of modern
management?
a. Workers are to be developed and trained
b. Management is a true science
c. The selection of workers is a science
 d. The average human being prefers to be directed, wishes to avoid responsibility, has
relatively little ambition, wants security above all.

14. This is the common trait of a leader which is defined as his ability to possess honesty,
responsibility and maturity in the working area
a. Intelligence
b. Integrity
c. Flexibility
d. Personality

15. The father of Modern Management theory is:

a. F.W.Taylor
b. Henry Fayol
c. Robert J. HOuse
d. Henry Gannt

16. This type of planning deals with day to day maintenance of activities:
a. Strategic
b. Operational
c. Functional
d. Division

17. He discusses the goal of the department. Which of the following statements is a goal?
a. Eliminate the incidence of delayed administration of medications
b. Increase the patient satisfaction rise
c. Establish rapport with patients
d. Reduce response time to two minutes

18. The following are true about Program Evaluation and Review Technique (PERT) Except:
a. Developed by Boox-Allen-Hamilton
b. Recognizes that certain task must be completed before the total project can be
completed and subtask must be completed before others can be started
c. There are 5 projected time determined in PERT
d. Developed with the US Navy in connection with the Polaris missile program

19. Which of the following guidelines should be least considered in formulating objectives for
nursing care?
a. Written nursing care plan
b. Prescribed standards
c. Holistic approach
d. Staff preferences
20. Which of the following statement best defines budget planning?
a. Nor or little consultation with lower level managers in the preparation
b. Developed and imposed by controller, hospital administrator and director or nursing
c. It is based on valid objectives to provide a product or service
d. Complex, flexible and balanced

21. A nurse manager knows that there are different levels of goals. Strategic goal is one of them
and is best defined as:
a. The official goal. It loudly defined targets or future end results set by top management
b. Spells out what must be done by various departments to achieve the expected results
c. Targets or future end result usually set by middle management for specific department or
units --- Tactical Goal
d. Targets or future end results set by lower management that address specific measurable
outcomes required from the lower levels. --- operational goal

22. The element of planning that looks into the future including the environment in which the
plan will be executed is:
a. Forecasting
b. Preparing the budget
c. Developing and scheduling of programs
d. Setting vision

23. Which of the following can be considered as a strength or weakness in SWOT analysis?
a. Expertise of nursing and medical personnel staff
b. Low patient satisfaction -- weakness
c. Legal threats -- weakness
d. Competition-- weakness

24. Managers should know and use the three types of planning. These are:
a. Task, long range and emergency
b. Short range, long range and contingency
c. Goal, long range, and contingency
d. Emergency, task, and contingency

25. This is the type of budget which is developed and imposed by controller, hospital
administrator and director of nursing and there is no or little consultation with lower level
managers in the preparation
a. Fixed Budgeting
b. Decentralized Budgeting
c. Variable Budgeting
d. Centralized Budgeting
26. A technique to allocate one’s time through setting goals, assigning priorities, identifying and
eliminating wasted time and using managerial technique to reach goals efficiency.
a. Time management
b. Program
c. Objective
d. Philosophy

27. The following defines strategic planning, except?

a. None of the given choices
b. Done at the executive level of management
c. Determines long term objectives of the institution and the policies that will be used to
achieve these objectives --- big picture, long-term thinking (sa notes)
d. Future-oriented

28. Reaching toward an objective or striving to meet a mission statement would fall into what
part of management?
a. Planning
b. Directing
c. Staffing
d. controlling

29. Which of the following is the vision of DOH?

a. All of the given choices
b. The leader of health for all in the Philippines
c. The educational program is given substance in a competency based, community
health-centered curriculum complemented with co and extracurricular activities on
socio-cultural and spiritual aspects, in and off campus
d. Guarantee equitable, sustainable and quality health for all Filipinos, especially the poor,
and to lead the quest for excellence in health.

30. To be able to formulate a workable plan you must first:

a. State the objectives to be achieved
b. Understand the utilities methods and procedures
c. Have knowledge of utilities policies and rules
d. Know of available resources

31. The upper limit of employees or subordinates a supervisor can effectively manage is called:
a. Span of Functions
b. Span of Control
c. Span of Manpower
 d. Span of Organization
32. Disciplinary treatment in most organizations is progressive. Which of the following steps of
progressive discipline is the last?
a. Termination of employment - nasa notes
b. Written warning
c. Oral warning
d. Suspension

33. Which of the following describes the purpose of an organizational structure?

a. Provides a mechanism for work distribution
b. Reflects mission and goals of the unit
c. Shows lines of authority - review ni joperl
d. Provides a written-plan of the organization strategies

34. Ela is a new Staff Educator of a private tertiary hospital. She conducts orientation among
new staff nurses in her department. Marvin, one of the new staff nurses, wants to understand
the channel of communication, span of control and lines of communication. Which of the
following will provide this information?
a. Manual of procedures
b. Job description
c. Organizational structure
d. Policy

35. Priority setting has 5 traps. Which of the given choices is not a trap?
a. Path of least resistance
b. None of the given choices
c. Squeaky wheel
d. Whatever hits first

36. Romeo Bang has recently been designated as adviser on nursing matters to the secretary of
the Department of Health. Mr. bang relationship to the secretary is indicated in the
organizational chart by:
a. Rectangle
b. Straight line
c. Broken line - review ulit
d. Box

37. Asking the questions to determine if the person understands the health teaching provided by
the nurse would be included during which step of the nursing process?
a. Evaluation
b. Planning and goals
c. Assessment
d. Implementation
38. The right or privilege to direct or request a behavior or action, along with the right to
discipline is:
a. Authority
b. Leadership
c. Power
d. Control

39. Which managerial function clarifies the boundaries of authority and responsibility within a
development?
a. Evaluating
b. Controlling
c. Planning
d. organizing

40.Meynord emphasizes to the team that they need to put their efforts together towards the
attainment of the goals of the program. Which of the following principles refers to this?
A. Unity of command
B. Unity of direction---review
C. Command Responsibility
D. Span of control

41. Trece General Hospital is a secondary hospital with 80 bed capacity. How many patients
need Moderate Care?
a. 0
b. 24
c. 52
d. 4

42. South East Hospital is a secondary hospital with 80 bed capacity. How many actual Nursing
Care Hours needed by 90 patients categorized as 59 patients needing minimal care, 27
moderate care and 4 intensive care per year?
a. 187.5
b. 180
c. 188
d. 178

43. How many number of personnel relievers does Perlas District Hospital needs, if it has 50
computed personnel?
a. 4
b. 3
c. 6
d. 5
44. How many total numbers of personnel does Perlas Medical Facility needs, if it has 50
computed personnel?
a. 55
b. 75
c. 60
d. 65

45. How many professional staff is needed during the morning shift is Maring Primary Hospital
has 20 professional staff?
a. 8
b. 4
c. 3
d. 9

46. Which of the following does not motivate the nurses to perform well?
a. Consider their needs and wants
b. Providing opportunities for continuing professional development
c. Managers having a monopoly of decisions made
d. Provision or recognition or rewards

47. According to B.F Skinner, people could be conditioned to behave in a certain way based on
a consistent reward or punishment system. Which of the following refers to responses from the
environment that decrease the likelihood of a behaviour being repeated?
a. All of the above
b. Reinforcers
c. Punishers
d. Neutral operants

48. Nurse Chimchim was given the task to manage the staff and oversee patient care while
keeping the rest of the team adhere to the hospital’s policies and procedures. Nurse Chimchim
demonstrates ____________
a. Delegation
b. Decision making
c. Supervision----- correct answer sa FA
d. Motivation

49. A conflict resolution approach where one party tries to reduce emotions without addressing
the problem itself.
a. Compromising
b. Forcing
c. Suppressing or Smoothing---nasa notes
d. Competing
50. This refers to the mental process of actively and skillfully conceptualizing, applying,
analyzing, synthesizing, and evaluating information to reach an answer or conclusion
a. Clinical reasoning
b. Decision-making
c. Critical thinking
d. Problem-solving

51. Nurse Manager Atom carries out decisions that are only satisficing. These decision may not
be ideal but result in solutions that have adequate or satisfactory outcomes. This shows the
characteristics of Nurse Manager Atom as an__.
a. Administrative man
b. Neither
c. Economic man
d. both

52. It is the transfer to a competent individual the authority to perform a selected nursing task in
a selected situation.
a. Delegation
b. Communication
c. Motivation
d. Supervision

53. According to Lewin, which phase of change is it when the problem is identified, alternative
solutions are explored, goals and objectives are set and mobilized?
a. Moving/Changing
b. None of the given choices
c. Unfreezing
d. Refreezing

54. Nurse Mario uses PERt in running his own nursing school. WHich of the following describes
PERT?
a. This includes schematics or pictures of how programs are intended to operate
b. It predicts when events and activities must take place if a final event is to occur
c. It involves quantitative information
d. It helps in choosing between several courses of action

55. Nurse Anita is to give warm compress on Patient Y who has cellulites on the left arm. At the
same time, Dr. Moran made his rounds so she was not able to perform the warm compress
treatment and told the nursing attendant to do so. After an hour, Patient Y sustained blisters on
the site of the left arm with cellulitis. What factor may have contributed to this case?
a. Poor technology
b. Less communication
c. Increase delegation to non-capable personnel---- correct answer sa FA
d. Downsizing
56. Jimin is a young Unit Manager of the Pediatric Ward. Most of his staff nurses are senior to
him, very articulate, confident and sometimes aggressive. Jimin feels uncomfortable believing
that he is the scapegoat of everything that goes wrong in his department. Which of the following
is the best action that he must take?
a. Identify the source of the conflict and understand the points of friction----- correct answer
sa FA
b. Disregard what he feels and continue to work independently
c. Seek help from the Director of nursing
d. Quit his job and look for another employment

57. Elisa is a staff at San Luis Hospital. She noticed that her co-staff are attending to his patient
looking groggy and drunk, what should you do first?
a. Report your observation to the head nurse
b. Get all his patient and allow him to sleep
c. Call his attention-- verbal counselling is the initial step (nasa notes)
d. Ignore him being groggy and drunk

58. Which of the following is the best guarantee that the patient’s priority needs are met?
a. Coordinating with other members of the team
b. Checking with the relative of the patient
c. Preparing a nursing care plan in collaboration with the patient--- quizlet
d. Consulting with the physician

59. Which of the following would be required for you to further enhance your nursing skills?
a. Correctly carrying out your assignments
b. Giving direct care to clients
c. Regular membership to specific nursing groups
d. Attending performance appraisal meetings --- eto kasi further enchance

60. It is the estimation of the degree of excellence in patient health outcomes and in activity and
other resource outcome
a. Quality control
b. Quality assurance- way of preventing mistakes and defects
Defined as "Benchmark of achievement which is based on a desired level of excellence.
c. Discipline
d. Control of Resources

61. According to this principle, each group activities with the same objective must have one
head and one plan
a. Unity of reflection
b. None of these given choices
c. Unity of common
d. Unity of direction
62. Brian came across a theory which states that the leadership style is effectively dependent on
the situation. Which of the following styles best fits a situation when the followers are
self-directed experts and are matured individuals?
a. Authoritarian
b. Democratic
c. Laissez Faire
d. Bureaucratic

63. Nurse JK’s former manager demonstrated passion for saving the staff than being served. He
takes time to listen, prefers to be a teacher first before being a leader, which is characteristics
of:
a. Transactional leader
b. Charismatic leader
c. Servant leader
d. Transformational leader

64. Managers who direct the work of the rank employees are known as:
a. First line managers
b. Operating
c. Top
d. Middle

65. When Gabriel, the head nurse in your ward, and approves your work schedules and directs
works, he is demonstrating:
a. Delegation
b. Accountability
c. Power
d. Authority

66. Nurse manual plans of assigning competent people to fill the roles designed in hierarchy.
Which process refers to this?
a. Recruitment
b. Scheduling
c. Staffing
d. Induction

67. Which of the following is a function of management?

a. Maintaining
b. Sampling
c. Doing
d. Staffing
68. How many professional staff is needed during the afternoon shift if roxas county hospital has
20 professional staff?
a. 9
b. 7
c. 3
d. 4

69. Head Nurse Riko is task to make the January monthly schedule wherein she can schedule
staff from 4-hour, 8-hour, 12-hour, 10-hour, depending on their availability. He will be working it
on:
a. Mixed Scheduling
b. Flexible Scheduling---review
c. Cyclical Scheduling
d. Centralized Scheduling

70. In the surgery ward, head Nurse Maria Lou identified 20 patients who are on May Go Home
status. They are classified as:
a. Level II
b. Level IV
c. Level III
d. Level I----review

Nurse Vivian coordinates with Nurse Cindy, A nurse Supervisor like her, regarding the activities
for the Nursing week Celebration. In nursing organizations, communication that transpires
between or among people with similar status is:
a. Lateral
b. Upward
c. Diagonal
d. Downward

All of the following are purposes of supervision EXCEPT:

a. Orient, train and guide the individual staff member
b. Evaluate workers’ performances
c. Provide suitable working conditions for the staff
d. See actual activities conform to planned activities

Which statement is true

a. People prefer, most of the time, to communicate with the higher status level of positions
b. A manager’s status within the organization does not influence communication with
subordinates
c. In a well operated organization, communication always flows upward
d. The manager/subordinate status does not have any influence on communications
between the two parties
This is a way to resolve conflict where both parties try to find mutually satisfying solutions”
a. Compromising
b. Forcing
c. Collaborating
d. withdrawing

As a young manager, JK knows that conflict occur in any organization. Which of the following
statements regarding conflict is NOT true?
a. May create leaders
b. Can be destructive if the level is too high
c. Is not beneficial; hence it should be prevented at all times
d. May result in poor performance

She takes pride in saying that the hospital has a decentralized structure. Which of the following
is NOT compatible with this type of model?
a. Shared organization
b. Tall organization
c. Participatory organization
d. Flat organization

Which among the ff. Is the initial step in making the staff nurses responsible to their own
performance?
a. Written Warning-
b. Suspension
c. Counseling and Oral Warning
d. Dismissal

Nurse Supervisor Seb is assigned in a primary hospital. The ratio of professional and
non=professional personnel is to be expected to be:
a. 65:35
b. 60:40
c. 70:30
d. 55:45

Maring General Hospital which is a secondary hospital with 50 computed personnel. What is the
ratio of professional and non-professional staff?
a. 30 professional and 20 non-professional staff
b. 20 professional and 30 non-professional staff
c. 25 professional and 25 non-professional staff
 d. 35 professional and 15 non-professional staff

Paul Institute of Health is a secondary hospital with 80 bed capacity. How many patients need
minimal care?
a. 52
b. 4
c. 24
d. 0

This occurs when there is imbalance in the forces working toward maintaining the current
situation and the forces working towards disrupting it.
a. Homeostasis
b. Stability
c. Change
d. Status quo

Once Liza works with other members and staff, a doctor of a patient in the community
complained to her about another staff who failed to give a “stat” medication. Carina is expected
to:
a. Verify from another nurse about said incident
b. Ask the staff to explain the incident
c. Report the incident to the nursing supervisor
d. Reassure the patient that said incident will never happen again

The patient is sometimes the only judge of the interpersonal aspect of care. If there is an
increased patient satisfaction rate, this is under which Quality Assurance criteria?
a. Outcome
b. Process
c. Structure
d. Audit

The managerial grid plays an important part in managerial behavior in organizational

development. It shows managerial orientation in terms of two variables. Who introduced it?
a. RB Ford / Jane Burton
b. Robert Blake / Jane Mouton
c. RB King / Jane Blake
d. Robert Black / James Mouton