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CRM Salesforce Web Assignment

Salesforce is a cloud-based CRM platform that offers applications for sales, marketing, analytics, commerce, and customer engagement. It operates using a B2B business model where it provides cloud-based software services to other businesses via a subscription-based revenue model. The document discusses Salesforce's strengths such as customization capabilities, cloud accessibility, and pricing, as well as weaknesses like complex configuration and negative customer service feedback. It also lists competitors and recommendations like organizing reports/dashboards and upgrading the user interface.

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Ali Afree Chitra 2012960630
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© © All Rights Reserved
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156 views7 pages

CRM Salesforce Web Assignment

Salesforce is a cloud-based CRM platform that offers applications for sales, marketing, analytics, commerce, and customer engagement. It operates using a B2B business model where it provides cloud-based software services to other businesses via a subscription-based revenue model. The document discusses Salesforce's strengths such as customization capabilities, cloud accessibility, and pricing, as well as weaknesses like complex configuration and negative customer service feedback. It also lists competitors and recommendations like organizing reports/dashboards and upgrading the user interface.

Uploaded by

Ali Afree Chitra 2012960630
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CRM

Salesforce
Web Usability Asignement
2013463630
Tafseerul Islam (GL)

2012960630
Ali Afree Chitra

Teammates 2013726030
Atiya Tabassum Poonam

2013840630
Tasnim Jahan Oishi

2022613630
Zina Salwa
Company Overview

What is Salesforce? About Business E-Business Model Revenue Model

Salesforce is the The core business function They operate B2B Salesforce's
mainstream online is cloud computing and (business to revenue model is
platforms which support Software-as-a-Service business) business subscription-
CRM applications for (SaaS). model. Salesforce based.
sales, marketing, They offer customers cloud- is primarily a cloud- Salesforce CRM
analytics, commerce, and based applications services based software services require a
customer engagement, as such as digital commerce, provider for other subscription from
well as the creation, app development, digital businesses. the company that
connection, and marketing, sales force
takes CRM
integration of cloud apps. automation, and so on.
services.

Salesforce's Web Strength

Salesforce for market


automation

Customization
capabilities

Cloud product
accessibility

The pricing model

Extensive out-of-the-
box functionality
Sale
sforc
Web e's
Wea
knes
s
Negative feedback
on customer
service
Complex
configuration
system Navigation and
simple tasks
become overly
complicated due to The catastrophe of
the cluttered UI Cloud deployment
Salesforce Competitors

Ease of
Deployment

Features and Add-


ons

Salesforce's technical
support
Recommendations

Organizing the reports Upgrading the UI


and dashboards

Conferring with clients More guided tutorials

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