Soziar Reza

Script 1 – Admission to a Care Home

Soziar: Hello my name is Soziar. Welcome to our care home Kayleigh, is that what you like to be
called?

Kayleigh: Hi, yes. I like to be called Kayleigh.

Soziar : Nice to meet you Kayleigh

Kayleigh: Nice to meet you too Soziar.

Soziar: Can you follow me to take you to a quiet room so we can have a private chat and I can ask
you some questions?

Kayleigh: Great thank you.

Soziar: Take a seat please, would you like a drink?

Kayleigh: Yes, can I have a tea without sugar please?

Soziar makes Kayleigh a cup of tea.

Soziar: There you go Kayleigh

Kayleigh: Thank you.

Soziar : Can we start our questions now if that is ok with you?

Kayleigh: Yes, that is ok with me let us start.

Soziar: We have created a care plan for you. It is nothing for you to be worried about it is so we can
see how we can help you. We have contacted your doctor and your social worker and had a meeting
about your settling in the care home. We will store this information on a locked network so only the
relevant staff can access it. If you don’t have any problem with it. That is our duty of care to make
sure you feel comfortable, happy, and safe in our care home

Kayleigh: Yes, that sounds good to me and thank you.

Soziar: Perfect. We you will have a risk assessment with you later today to see how we can help you.
Kayleigh: Ok, not a problem

Soziar: Do you have any medical conditions that we should we be aware of?

Kayleigh: Yes, I do have diabetes and high blood pressure.

Soziar: Are you taking any medication for it?

Kayleigh: I have injections for my diabetes.

Soziar : When are you taking them and what time?

Kayleigh: I’m taking it each time after my meals.

Soziar: Ok, I will make sure that you will have it and I will tell the nurses about it.

Kayleigh: Thank you.

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Soziar: As a part of your care plan, you will have a room on your own, and you will have a locker.
This will be to respect your privacy and to make sure that your property is safe. No one can enter
your room without your permission.

Kayleigh: that sounds pretty good to me.

Soziar: Will you require support using the toilet?

Kayleigh: Yes, I need because I have an overactive bladder.

Soziar: We do have a female and male staff to help you would you feel comfortable with a male
support worker?

Kayleigh: That is okay for me.

Soziar : I will tell the staff now about this and they will make sure that you will be assisted with toilet.
Do you need any help with dressing and changing?

Kayleigh: No, I am okay with dressing and changing.

Soziar: Do you have a family member, relatives, or friend that we should be aware of?

Kayleigh: Yes, I have two daughters, some friends, and relatives.

Soziar : Does they coming to visit you?

Kayleigh: yes, they will come visit me.

Soziar : Just let me know when they coming to visit you. This because of we must be aware of when
they are coming to visit to arrange a suitable place within the care home, so you are comfortable.

Kayleigh: Okay, I will tell the staff when they coming to visit me.

Soziar: If you don’t mind can I ask you why you chose our care home?

Kayleigh: I came to here because I have two daughters one of them live in Spain and other studies at
London University. They could not look after me and they were far away from me. I like Manchester
which is a place where I grew up and felt myself. I didn’t like to go to London instead I chose to come
to this care home and be with other people not to feel lonely.

Soziar: Okay, not a problem, I'm here if you need me or if you need someone to talk to, I’m here to
help and you don’t have to be worried about feeling lonely.

Kayleigh: That is nice.

Soziar: We have cooking, hand crafting, drawing, and the music club. Do any of those clubs interest
you? It will help you to make new friends and you won't feel lonely.

Kayleigh: Yes, I am interested in music, and the cooking one.

Soziar: Okay, do you have any hobbies?

Kayleigh: Yes, I like to go to the cinema, listening to music, and going to the shop.

Kayleigh: I like to listen to music, read books, going for walks, watching movies and cooking.

Kayleigh: okay, thank you

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Soziar: Do you have any enquiries about the food or anything we must be aware of?

Kayleigh: I am Muslim. I am not allowed to have pork and alcohol. I must eat Halal food. This month
is Ramadan I must eat late night after the sunset.

Soziar: Okay, I will let the chef know about that. What do you like to eat? Are there any specific
foods you do like to eat?

Kayleigh: Yes please, I like Dolma, it is my favourite food.

Soziar: I will order the ingredients for the chef to make that.

Soziar: Do you need any support practicing your religion?

Kayleigh: Yes, I need someone to help me, and I need a clean and respectful place to pray here. I am
praying five times a day.

Soziar: Okay, we will provide a place like that for you. Or would you like to pray with other
residents? This is because some of our Muslim residents are praying together. If not, we will provide
you a separate room for you.

Kayleigh: Yes, I like to pray with other residents, and I would like to meet them.

Soziar : Okay, two of our Muslim residents are going to the mosque, would you like to go with them
now? I will arrange a taxi for you to take you to the mosque and bring you back.

Kayleigh: That is good for me, thank you. I would like to go with them.

Soziar: Let me take you to reception where the other Muslim residents are waiting.

Kayleigh: Okay

Soziar leads Kayleigh to reception, introduces the residents and waits with them for the taxi.

Script 2 - Planning a Trip for Young Adults with Physical Disabilities

Soziar: Hello Kayleigh, my name is Soziar. Do you like to be called Kayleigh?

Kayleigh: Hello Soziar, yes, I like to be called Kayleigh.

Soziar: Nice to meet you.

Kayleigh: Nice to meet you too.

Soziar: I am planning to organise a trip for you, I need to ask you some questions. You need to let me
know what I must be aware of. We do this to make sure you have a happy and safe trip.

Kayleigh: That is okay.

Soziar: Would you like a cup of coffee?

Kayleigh: Yes please.

Soziar makes a cup of coffee.

Soziar: There you go.

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Kayleigh: Thank you.

Soziar: What kind of trips do you like to go on?

Kayleigh: I like to go on a trip where it is not crowded.

Soziar: would you like to go to a museum?

Kayleigh: no. I would prefer to go a zoo.

Soziar: Okay, would you like to go to Chester Zoo, and I will tell the staff to make sure you are not
going to crowed places within the zoo (duty of care).

Kayleigh: Okay, thank you.

Soziar: Do you need any support whilst you are there?

Kayleigh: Yes, as you know I cannot walk, I need support from someone to help me with my manual
wheelchair.

Soziar: Do you need any support with going to the toilet?

Kayleigh: Yes please, I need support to go to the toilet to move me from my wheelchair to the toilet.

Soziar: We have a male and female support worker with you on the day; we will make sure that the
female support worker takes you to the toilet. (Dignity and respect)

Kayleigh: Okay, that is great.

Soziar: Do you have any health problems?

Kayleigh: Yes, I have coronary heart disease.

Soziar: Do you take any medication for it?

Kayleigh: Yes, I am taking tablets.

Soziar: How many tablets are you taking per day? What time?

Kayleigh: I am taking it every morning. At 8:30.

Soziar: What is that tablet for please?

Kayleigh: Nitro-glycerine tablet, which that is helping me to narrow my blood vessels.

Soziar : Okay, I will tell the staff to make sure that you had it before they pick you up. (Personal
centred care, safeguarding)

Kayleigh: Do not worry I will tell them.

Soziar: Do you have any enquiries about the food?

Kayleigh: Yes, because I do have a heart problem, I must eat low fat. I must eat fresh fruit, and
vegetables. I must eat whole greens and I am vegan, also I do not eat a sweet or dessert.

Soziar: Okay, I will let them know.

Soziar: Do you have any allergies with food or pets?

Kayleigh: No, I do not have any allergies.

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Soziar: I will make sure that the staff pack you a packed lunch, so you don’t have to be worried about
the food?

Kayliegh: Thank you.

Soziar: What would you like to eat for that day?

Kayleigh: I like to have a salad, for that day please.

Soziar: Okay, I will tell the staff, to provide that for you.

Kayleigh: We would you to feel comfortable. So, if you need something or help with anything just let
the staff know because they are there to help you.

Kayleigh: Thank you, I will ask if I need any help.

Soziar: Do you have any question about the travel?

Kayleigh: No thank you.

Soziar: Do you get travel sick?

Kayleigh: Yes, I might become travel sick. I will feel dizzy, sick, and I will have a headache.

Soziar: Are you taking any medication for it or how can we help you with that?

Kayliegh: I will have anti-nausea tablets; I will be fine after that.

Soziar: Do you need any special equipment for your trip?

Kayleigh: Yes, I must take my wheelchair and my We are walking frame.

Soziar: Are you religious? Will you need to pray on the trip?

Kayliegh: Yes, I will pray 5 times a day and I will do it while I am going on the trip.

Soziar: Okay, I am going to contact the Chester Zoo to see is there a suitable place for you to for your
pray there?

Kayleigh: Okay, thank you.

Soziar: We will complete a risk assessment for you. This is to safeguard you both physically and
emotionally, also to keep you feeling comfortable as much as we can. All our staff have a DBS check,
and you do not have to be worried to speak to them. This is our person-centred care.

Kayliegh: Okay.

Soziar: Do you need any communication help?

Kayleigh: No, I do not need.

Soziar: Do you have any question before I go?

Kayleigh: No, thank you.

Soziar: If you need me, I will be here.

Kayleigh: Okay, thank you.

Soziar: See you later.

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Kayleigh: Bye.

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Care Values

Introduction

Care values ensure that individuals receive appropriate care. They are important to maintain their
physical, instinctual, emotional, and social development. The care values include (Confidentiality,
dignity, and respect for the individual, safeguarding and duty of care, and a person centred to
approach to care delivery.)

Confidentiality

Confidentiality means keeping some information private and does not allow access to those who are
not entitled to know about the information. There are rules of confidentiality linked with the Data
Protection Act, which is about how information is stored and shared legally. This includes taking
signatures to identify that the person gives permission or not sharing confidential and private
information. Another way of ensuring that the Data Protection Act is followed is by destroying a
record when it is appropriate. It is important for the person in health and social care to keep the
private and confidential information in a care home safe, this is because the residents will speak
more comfortably and more confidently, as the person will not worry about public discovery. Health
and social care workers have to always ask can they share private information. It is wrong to pass
some information without a person's permission. Information should only pass on when authorised.
Disclosure happens when an individual tells the carer about a serious situation where they might
plan to hurt themselves or others. Or if they have been abused or hurt by somebody else. Disclosure
can be quite sensitive especially for residents and children. Sometimes we must breach
confidentiality, this is when the service user might be harmful to someone or themselves. They may
be putting another person’s life in danger. For example, if someone plans to commit suicide then the
service user would need to share this information with another person to safeguard and protect a
resident. So, this is to manage and safeguard a resident, but also to investigate if there is any abuse
or if they are lying. If a person who tries to self-harm, they might say don’t tell anyone about this and
ask the care giver to keep this confidential. However, you must breach the confidentiality and create
a safety plan for them. Action has to take place for safety and this might be with a care home or
group of professionals working together with the best interest to make sure the person is safe.

Confidentiality is important in health and social care because the resident will trust the carers to
share confidential information and speak more comfortably without any hesitation about
themselves. However, if the carer does share information inappropriately the resident will lose trust
and the resident might not open up and trust anyone else to speak with. It is important to the staff
in health and social care to keep the private and confidential information safe, this is because it will
affect the persons emotional development and they might feel upset, disappointed, or embarrassed
as they might not like to share. However, the service user has a right to know about their
information, and it must be kept secure.

It is important for all of the care workers or people in health and social care to protect individual
confidential information. This is because it might put the service user at risk. For example, if you are
a nursing home worker you might have a key in a key safe, and you know the door key code. If you
shared this information someone could get the key that wanted to harm the service user. Therefore,
it is important to not sharing confidential information with other people to not put someone’s life or
anything else at risk.

Sharing confidential information can cause embarrassment. For example, with doctor and patients,
there is the expectation that the doctor keeps confidentiality. However, this is not always the case.

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For example, when a person has HIV doctor must discuss that with a spouse. In this case
confidentiality must be breached and a person with HIV might feel upset and not trust anyone else
to discuss about her/his feelings as he lost the trust of the doctor. Individuals can be treated
differently when they have a condition like this.

The confidentiality is important in our role play 1 this is because building a trust between the carer
and professional in the care home, and they ae more likely to say and to discloses any confidential
information that must to be share and disclose. They feel security this because the information re
locked and that is leading to the resident feel personal information are secure and she want to be
embarrassed as everything is locked.

The confidentiality is important in our role play 1 this is because building a trust between the carer
and professional in the care home, and they ae more likely to say and to discloses any confidential
information that must to be share and disclose. They feel security this because the information re
locked and that is leading to the resident feel personal information are secure and she want to be
embarrassed as everything is locked.

However, without locking network in my role play person might doesn’t want to disclose and share
confidential information as the resident not trusting and worrying about information passed on to
wrong hand and might cause a risk and embarrassment, and less likely to share confidential
information. By not keeping the network lock might make the resident to feel unsafe to share
confidential information.

It might effect he resident intellectual development as she is having a different way to think about
privacy and more understanding about confidential role, also might emotional development as
might build relationship with carer and professional and might make a service user to feel trust, care,
and comfortable as they are seeing each other more often and they can opening up with each other
not just like a carer or professional like a friend when they are communicating with each other but
maintain the confidential. Might make people to feel confidence as the information kept locked and
other people do not know about that confidential information and help to socialise and
communicate with other residents and carer.

To do this the care home will protect and respect confidentiality of the other person by creating
passwords. For example, when a person has a complaint about a carer and the resident might not
know who to trust. In this case a safeguarding team will have to keep the resident safe and to
protect the resident’s confidentiality.

It is important to not discuss confidential information in public. An example of demonstrating a

confidentiality in Role Play 1 is when Soziar says, ‘can you follow me to take you to a quiet room so
we can have a private chat and I can ask you some questions?’ That is ensuring that you are not
overheard. Therefore, if we ask confidential questions, we need a quiet and a private place.

It is important to not share a password and keeping devices locked. In Role Play 1, Soziar says, ‘we
will store this information on a locked network so only the relevant staff can access it’. This avoids
any stealing of information that a service user or any other people write. Therefore, it is important

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staff keep everything locked and secured to make the residents feel comfortable to pass on
confidential information.

Keeping confidentiality safe helps service users to build relationships with carers and other
residents, this is because they are trusting each other. Carers trust that residents are telling the truth
and a carer does not share confidential information with other people. If a person shares it with
another person this be a breach of the Data Protection Act 1998.

When confidentiality is applied effectively, residents can successfully express their feeling and
speaking about their privacy and their confidential information. This will help them to speak
accurately and without hesitation.

Without confidentiality, residents will not trust a service user. For example, if a service user doesn’t
trust a carer they might not discuss or disclose their physical disabilities. This means that the carer
cannot look after the resident fully.

Which if the confidentiality does not take in place would cause loss of trust and less likely to share
and disclosing physical disabilities and problems. The resident might does not get help and the is
make to feel unsecure and not feelings safe.

With confidentiality applied the residents will have a trust and more likely to disclosing and sharing
how she is problems and disclosing physical disabilities, and this will help her to have a high self-
esteem as she gets help for physical disabilities and she is feeling values as she gets help, and she is
caring for.

For example, our role play 2 showed dignity and respect when ‘Do you need any support with going
to the toilet’? Kayleigh said Yes please, I need support to go to the toilet to move me from my
wheelchair to the toilet.

This can be very embarrassment if this information be passed on to other person this is because lack
awareness about disabilities and helping people using toilet can be quite confidential and private.

It is important confidential information is not shard with other people this is because if this because
might also cause discrimination and make a service user to feel disappoint this because a service
user has some problem and might cause a low self-image as she may compare him or herself to
other.

However, if the information doesn’t be shared the service user might feel comfortable to disclose
information. It would help resident to communicate without hesitation to shard any private
conversation. That is make the service user to feel bring treated with respect and dignity. Makt the
service user to feel secure and the information won't be share.

This can affect service user physical, intellectual, emotional, and social developments pin positive
way and in negative way. Intellectually Can affect service user to think and make him or her mature
as she or e have a difficult time and will be able to understand about other which they are in the
same situation. Can make him or her stressed as she or he doesn’t like anyone know about that
when they are assisting by somebody else to toilet, or they might feel disappoint about her himself,
as she or he can't go to toilet without support. With make a social isolated as she doesn’t lie the way
she gets help and she or he might worry about if someone see them which cause socialise
embarrassment.

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Dignity and respect

In health and social care, it is important that we maintain dignity and respect for our service user.
Dignity and respect treating person with care and compassion. Dignity means all people have a right
to be treated with respect and humanity sense. It is a right of person to be treated with honour and
the service user value them. We can keep and show someone's dignity and respect through our
actions. For example, when the residents eat and a carer taking a wheelchair away from a resident
that men a carer does not show respect a carer should ask to have you finished your meal? can I
take you back to your room? in that way carer would show a respect and dignity to the resident and
would make resident they are wanted and some people caring for them. Another example when a
carer asks a resident what you like to eat for dinner and the resident have a communicating barrier
problem such as braille the carer must be patient and try and make sure she or he understand
completely. If a carer does not care about and just ignore and choose the dinner that she does not
like to eat that would make her to feel exhausted and not wanted also might cause a less self-
wellbeing and making a resident of feel less confidence and embarrassed. This is because she was
not being able to ask what she wants. Respect means you are thinking of your treating impact of
others. Dignity and respect are important this is because are make a resident they are not burden
and they have a value in front of other people which that is making them to feel more positive about
themselves, and emotionally increasing their self-image, self-esteem, and self-concept, therefore we
and care, or any service pr must treat everyone with respect and dignity and this avoid
misunderstanding. it is also important as increase elf of sense and wellbeing. Carer is also
responsible for delivering any care giving must be applied respect and dignity. This mean treating
people quite polite, compassion and care. Staff must be behaving and communicate with respect a
resident privacy and avoiding abuse and discrimination. We must use appropriate term when we are
speaking to another person and that will be helping us to communicate with a resident more clearly
and effectively and avoid any offending language. As they might have a problem with their hearing,
speaking or vision as they are elderly or a resident might come from a different country or might
communicating through British body language therefore might cause a barrier communication or
misunderstanding, or might speaking British body language therefore carer must treat them with
respect and dignity to avoid them to feel embarrassment. Some residents might have a different
religion requirement and different culture e.g., Islam and Jewish have a certain and specific food
requirement. Islam eat halal food and they have a Ramadan which they must eat at a different time,
so that is important a carer respect the religion and try to help a resident with respect and dignity.
Not using term of offensive to a group or individual. Treating them respectfully and with dignity
would help to build trust and building friendship this because they might feel they are wanted by a
carer or service user. This make a resident to feel comfortable at the care home and avoid feeling
they are burden and felling they are useless because of their age. In our role play one I demonstrate
a respect and dignity ‘For example, when I asked Kayleigh Okay, not a problem, I'm here if you need
me or if you need someone to talk to, I’m here to help and you don’t have to be worried about
feeling lonely.’ This through my person-centred care I showed my respect and dignity through
communicating and that will make resident to feel comfortable and good self-concept this is
because the carers are caring for them and this might help her emotionally to share her feelings.
Another example, is in my role plays one we demonstrate a respect when ‘Soziar said Okay, two of
our Muslim residents are going to the mosque, would you like to go with them now? I will arrange a
taxi for you to take you to the mosque and bring you back.’ This through my action I showed a
respect and dignity. This makes a resident to feel pleased and confidence as the resident will have
some helps without asking and people caring for them, however if the carer doesn’t provide a taxi
for her this might make her to feel confused and make her in hard situation as she might find it hard

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to arrange a taxi. Another example I showed my respect and dignity is when I said to Kayleigh We do
have a female and male staff to help you would you feel comfortable with a male support worker?’ It
is important this is because make a service user to feel respected and they have a value in front of
people as I asked for her choice, and I gave her a decision to make, and she might feel her word is
important and this lead to good self-esteem. However, if I didn’t ask, she might feel she is burden
and she is not having any value as I didn’t give her Opportunity to ask a question. It can affect person
physical, intellectual, emotional, and social developments. Might the resident comes from different
country therefore the resident might have a different culture comes from therefore this might make
carer to learn about different religion and different culture. This make their bond stronger this
because they are socialising with each other and might make them to understand about the way
behave outside of work.

In my role play 2 I have demonstrated a respect and dignity when I asked Kayleigh, ‘Hello Kayleigh,
my name is Soziar. Do you like to be called Kayleigh? ‘Kayleigh: Hello Soziar, yes, I like to be called
Kayleigh.’ This is important as make the professional to through asking if she prefer that name or
wish it to be called another name. This might build friendship and building trust to share or ask more
questions. Through respecting and dignity action show a person has a value and you can provide the
care more effectively. However, if the service provider does not treat a servicer user with respect
and dignity might make the service user to feel low self-worth, and low self-concept. This is because
the way a service user communicates and behave is disrespectful and it is not like the professional
manner. Can lead to not opening up and not disclosing with the service provide this is because the
service user may feel that the service provider does not care so that is useless to communicate with
them about what they need, and this ask the care does not receive effectively by service provide.
Can affect emotional development change as they are working with each other and that is make
them to know each other more and understand each other more service user and service provider
might have a confidence to ask help when they are more understanding each their when they know
each other. However, if service provider doesn’t treat with respect and dignity this might cause
avoiding sharing her feelings and cause make a resident to feel embarrassment and low self-worth.
It Can also affect socialising because of the service user joining with different professional.

Safeguarding
Making sure that service user is safe both physically and emotionally Including avoiding neglect. In
health and social care, it is important that we maintain safeguarding to keep a service user safe and
healthy. We can safeguard someone by having a care plan for them especially with a vulnerable
people. For example, a doctor, nurse at a care home, care worker safeguard provider, and care
worker manager have a meeting about a resident safety and to help a resident to settling in a care
home or at anywhere to making sure the happy and helping them with their wellbeing and they will
come out with a care plan to make sure every actinote taken to keep a service user safe both
mentally and physically. This is to safeguard a resident or service user and to make them feeling
better emotionally. Safeguarding is important because this will help resident to be looked after and
avoiding abuse and self-harming or somebody else harming. Non-discriminator means avoiding
discrimination. If the health and social care staff do not follow safeguarding environment plan can
lead to unsafety of life or leading to risk both physically and emotionally. Care and safeguarding
must be non-judgemental this mean must no judgemental especially moral standard. We must use
appropriate term where we are communicating this at the care values of safeguarding this is

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because there are usually vulnerable people that service provider have to provide care for them and
safeguarding team are working with closely with other professional to make sure a service user are
safe physically and emotionally therefore, they might have a problem while they are communicating
which this could be anything like a barrier communication as a using British sign language, Braile,
English not as a first language, people who are using Monkton that is a duty of care of the service
provider to make sure they are understanding everything Cleary and providing the care effective
way. Safeguarding staff must need meet requirement about religious and cultures this is because
might discrimination happen and therefore safeguarding have a duty of care to make sure every
individual person is okay, as the service user might have been threatened or being abuse or racism
which all of these leading to the discrimination therefore protecting can be hard. As safeguarding
more vulnerable people that is important, we are treating them with respect and dignity and
avoiding people being rude or abusing them which that is leading them to a negative feeling such as
feeling burden or depression therefore it is important for all the staff to make sure they are safe and
happy both physically and mentally. Care worker service provider and health and social care must
demonstrate safeguarding actional this is because we can promote and expressing safeguarding
through our interaction and communication. Sometimes we must do stuff even if a person does not
want that this is because to make sure they are safe and keeping them healthy physically and
emotionally. It is duty of care safeguarding provider to avoiding discrimination happen against the
residents or service user. Good safeguarding is helping the service user, protecting their health and
emotional from he from a harming. For example, when a resident come to disclose that she or want
to harm herself or himself safeguarding provider must provide some help and having a safety plan to
make sure she or he is not harming herself or himself, at this point they might work closely with
other professional such as GP, mental health worker, social services and other professional and
organisation to make sure she or he is safe emotionally. Safeguarding is important at this situation
this is because they are working to protect of the harm of the somebody if the safeguarding provider
and safety plan not taking in place there is a risk of chance for the person to harm herself or himself
therefore safeguarding teamwork with compassion and caringly to protect people from harm and
neglect.

(Safeguarding is Work with others to protect and promote the health and wellbeing of those in your
care, their families and carers, and the wider community nursing and midwifery code) For example
when a resident really struggle with her or his mental helth that is a duty of care of the service user
to provide help and making sure service user is okay physically and emotionally. Safeguarding is
important this is because if the place does not have a safeguarding this mean the place might lead to
increasing abuse and neglect and not being protecting them from harm. In our role play 1 I showed
safeguarding and duty of care when I told Kayliegh Soziar: We have created a care plan for you. It is
nothing for you to be worried about it is so we can see how we can help you. We have contacted
your doctor and your social worker and had a meeting about your settling in the care home. We will
store this information on a locked network so only the relevant staff can access it. If you do not have
any problem with it. That is our duty of care to make sure you feel comfortable, happy, and safe in
our care home. This is important this is because protecting service user from harm and making sure
the care given is effective to the service user. Without safeguarding abuse, self-harming. It is
important and duty of every care home to keep the care home resident and every individual person
safe and this make the resident to feel safe and happy as the safeguard looking after their physical
and emotionally. However, without safeguarding might putting other people life in danger as they
Rare keeping an eye on individual person and cause raise f abuse and discrimination. Affect
intellectual development of service user and service provider as the way they think, and they will
have a safety plan and they might learn and develop their work and applying into their life.

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Emotionally they might meet up with different people and they are becoming close friendship. I have
demonstrated a safeguarding in y 2 role play Soziar: We will complete a risk assessment for you. This
is to safeguard you both physically and emotionally, also to keep you feeling comfortable as much as
we can. All our staff have a DBS check, and you do not have to be worried to speak to them. This is
our person-centred care. Safeguarding is important this is because make a service user to feel safe
and they will not be harm by somebody else therefore they all have a DBS to make sure they are not
people and they have been checked their criminal record that is important and will make service
user to feel comfortable and distress this is because they might feel awkward around new people.
However, if a safeguarding does not take this will make the care delivering not effective and would
make the service provider to not act like a professional manner this is because that is a duty of care
of the service provider to look after a health wellbeing, emotional and social of the service user
however if they do not look after the service they might make the service user to feel more tress and
more nervous about their emotional and physical wellbeing. It will affect their physical development
as they will be more looking after their physical health and making themselves to more looking after
their physical health and getting advice about their physical health and activity, might help to change
the way they think about the person and life and having a plan to think more differently especially
who are suffering from depression will going to see a counselling which this might change the way
they think about themselves and the way they behave with themselves. Emotionally they might feel
better this is because someone look after them and they will start to build friendship with other
professional and that is leading to feel good self-esteem and self-confidence. The service user and
services providers group of professionals come together to make sure that service user is safe and
comfortable the way service user and service provider get help, this makes them socialise with each
other.

Person centred approach to care delivery

In health and social care, it is important to maintain a person-centred care and delivering care with
respect and dignity. Peron centred care mean delivering a care for individual. One example, we keep
a person-centred care when a resident need help with dressing and a carer deliver individual help
and assisting. Another example, when a service user need help with bathing this mean service
provider must treat and delivering with care, compassion, and with respect.

Person centred care is important this is because giving a service user a strength and giving a service
user a hope, this is because a service user might be able to do some certain of activity and by
delivering that care might make him or her to feel better about themselves and community care.
Must not discrimination and non- judgemental happen. This mean when they can do certain daily
task, we don’t have to judging them and treating them unfairly as that is not fair and might make a
service user in an inconvenient situation. Person centred care helping and communicating with
individual not the way you speak and behave service provider must act the way the service user
understands clearly. Person centred care must avoid a offensive and discrimination to delivering a
care more effectively. A service provider must have a good relationship with a service user, this is
because it will help service provider to deliver a care for service user in more effective way. Service
providers must understand and might providing help and assisting for a service provider.

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Soziar Reza

In my role play I have showed a person-centred care When I asked Kayleigh ‘ Soziar: Okay, we will
provide a place like that for you. Or would you like to pray with other residents? This is because
some of our Muslim residents are praying together. If not, we will provide you a separate room for
you’. I had provided a person-centred care in this case when I helped Kayleigh and assisting her to do
her pray. It is important this is because make the service user to feel the service provider care and
respect them, which that is a professional manner and might helping them to build friendship as
Perdon centred care is providing help individual and this make them close. However, if the service
provider doesn’t provide a person-centred care this would make Kayliegh situation even harder this
is because she could not get a taxi and providing a room to pray, and a service user might think that
they are not have a value and therefore they don't treat with respect.

Another example that we kept a person-centred care is when a e has created a care plan for you. It is
nothing for you to be worried about it is so we can see how we can help you. We have contacted
your doctor and your social worker and had a meeting about your settling in the care home. We will
store this information on a locked network so only the relevant staff can access it. If you don’t have
any problem with it. That is our duty of care to make sure you feel comfortable, happy, and safe in
our care home. For example, if a resident come and ask for help with toileting and the carer just
ignore the resident this mean the service provider doesn’t provide a person-centred care and that
would make a service user to feel stressed and worried and doesn’t have a dignity and having a lack
of confidence to ask for help for something else another time.

That might affect their emotional development this is because they will have a low self-esteem and
low self-image as she or he might compare himself or herself to somebody else, also might affect
social development as well as she might being worry bout to communicate of lack of awareness in
society and feeling embarrassed this is because some of the daily tasks, she can't do it by her or
himself.

I had demonstrated a person-centred care in my role play 2 when ‘Soziar: Do you need any support
with going to the toilet?Kayleigh: Yes please, I need support to go to the toilet to move me from my
wheelchair to the toilet. When I said we have a male and female support worker with you on the
day; we will make sure that the female support worker takes you to the toilet. Kayleigh: Okay, that is
great.’ That would make the service use to feel comfortable and less stress and less worry about
going to toilet as she need assisting, however if we do not demonstrate a person-centred care might
make a serve user to feel awkward and might cause discomfortable as she doesn’t have individual
assistance while she was there.

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