Optiplex 7050 Micro: Owner'S Manual

OptiPlex 7050 Micro
Owner's Manual
Regulatory Model: D10U

Regulatory Type: D10U002
June 2020
Rev. A03
Contents
Chapter 1: Working on your computer........................................................................................... 6

Safety instructions.............................................................................................................................................................. 6
Before working inside your computer.............................................................................................................................6
Turning off your computer................................................................................................................................................ 7
Turning off your — Windows..................................................................................................................................... 7
Turning off your computer — Windows 7............................................................................................................... 7
After working inside your computer................................................................................................................................8
Chapter 2: Disassembly and reassembly........................................................................................ 9

Recommended tools........................................................................................................................................................... 9
Screw information............................................................................................................................................................... 9
Antenna................................................................................................................................................................................ 10
Removing antenna....................................................................................................................................................... 10
Installing antenna......................................................................................................................................................... 10
Cover..................................................................................................................................................................................... 11
Removing cover.............................................................................................................................................................11
Installing cover.............................................................................................................................................................. 12
Coin-cell battery.................................................................................................................................................................12
Removing coin cell battery.........................................................................................................................................12
Installing coin cell battery...........................................................................................................................................13
Storage................................................................................................................................................................................. 13
Removing 2.5–inch drive assembly......................................................................................................................... 13
Removing the 2.5–inch drive from the drive bracket......................................................................................... 14
Installing the drive into the drive bracket...............................................................................................................14
Installing 2.5–inch drive assembly........................................................................................................................... 15
WLAN card.......................................................................................................................................................................... 15
Removing the WLAN card......................................................................................................................................... 15
Installing the WLAN card............................................................................................................................................16
M.2 PCIe SSD .................................................................................................................................................................... 16
Removing the M.2 PCIe SSD ................................................................................................................................... 16
Installing the M.2 PCIe SSD ......................................................................................................................................17
System fan........................................................................................................................................................................... 17
Removing system fan.................................................................................................................................................. 17
Installing system fan.................................................................................................................................................... 19
Speaker.................................................................................................................................................................................19
Removing speaker........................................................................................................................................................19
Installing speaker......................................................................................................................................................... 20
Memory modules............................................................................................................................................................... 20
Removing memory module........................................................................................................................................ 20
Installing memory module........................................................................................................................................... 21
Heat sink ............................................................................................................................................................................. 21
Removing heat sink......................................................................................................................................................21
Installing heat sink....................................................................................................................................................... 22
Processor............................................................................................................................................................................ 22
2 Contents
Removing processor................................................................................................................................................... 22
Installing processor..................................................................................................................................................... 23
System board..................................................................................................................................................................... 24
Removing system board.............................................................................................................................................24
Installing system board...............................................................................................................................................26
System board layout................................................................................................................................................... 27
Chapter 3: M.2 Intel Optane Memory Module 16 GB.....................................................................28

Overview............................................................................................................................................................................. 28
Intel®Optane TM Memory Module Driver Requirements.......................................................................................... 28
M.2 Intel Optane Memory Module 16 GB.................................................................................................................... 28
Product specifications..................................................................................................................................................... 30
Environmental Conditions................................................................................................................................................ 31
Troubleshooting..................................................................................................................................................................31
Chapter 4: Technology and components...................................................................................... 33

USB features...................................................................................................................................................................... 33
HDMI 1.4.............................................................................................................................................................................. 35
Chapter 5: BIOS setup.................................................................................................................36

BIOS overview................................................................................................................................................................... 36
Entering BIOS setup program........................................................................................................................................ 36
Navigation keys..................................................................................................................................................................36
One time boot menu......................................................................................................................................................... 37
System Setup options...................................................................................................................................................... 37
Updating the BIOS............................................................................................................................................................ 44
Updating the BIOS in Windows................................................................................................................................44
Updating the BIOS in Linux and Ubuntu................................................................................................................ 45
Updating the BIOS using the USB drive in Windows..........................................................................................45
Updating the BIOS from the F12 One-Time boot menu.....................................................................................45
System and setup password...........................................................................................................................................46
Assigning a system setup password....................................................................................................................... 46
Deleting or changing an existing system setup password................................................................................. 47
Clearing CMOS settings.................................................................................................................................................. 47
Clearing BIOS (System Setup) and System passwords.......................................................................................... 48
Chapter 6: Software....................................................................................................................49
Supported operating systems........................................................................................................................................ 49
Downloading drivers......................................................................................................................................................... 49
Downloading the chipset driver..................................................................................................................................... 49
Intel chipset drivers.......................................................................................................................................................... 50
Intel HD Graphics drivers................................................................................................................................................ 50
Chapter 7: Troubleshooting your computer................................................................................. 52

Power-Supply Unit Built-in Self-Test ..........................................................................................................................52
Dell SupportAssist Pre-boot System Performance Check diagnostics................................................................52
Running the SupportAssist Pre-Boot System Performance Check................................................................52
Diagnostic and Power LED codes................................................................................................................................. 53
Power LED issue................................................................................................................................................................57
Contents 3
Diagnostic error messages..............................................................................................................................................58
Verifying system memory ...............................................................................................................................................60
Verifying system memory in setup...........................................................................................................................61
Testing memory using ePSA......................................................................................................................................61
System error messages.................................................................................................................................................... 61
Recovering the operating system................................................................................................................................. 62
Real-Time Clock (RTC Reset)........................................................................................................................................62
Backup media and recovery options.............................................................................................................................62
WiFi power cycle............................................................................................................................................................... 62
Chapter 8: Technical specifications.............................................................................................63

Processor specifications..................................................................................................................................................63
Memory specifications..................................................................................................................................................... 64
Video specifications.......................................................................................................................................................... 64
Audio specifications.......................................................................................................................................................... 64
Communication specifications........................................................................................................................................64
Storage specifications......................................................................................................................................................64
Ports and connectors specifications............................................................................................................................ 65
Power supply specifications........................................................................................................................................... 65
Physical dimension specifications................................................................................................................................. 65
Controls and lights specifications................................................................................................................................. 66
Environmental specifications..........................................................................................................................................66
Chapter 9: Getting help and contacting Dell................................................................................ 67
4 Contents
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.
1
Working on your computer
Topics:
• Safety instructions
• Before working inside your computer
• Turning off your computer
• After working inside your computer
Safety instructions
Prerequisites
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that the following conditions exist:
● You have read the safety information that shipped with your computer.
● A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
About this task

NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some
cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending
any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and
aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Before working inside your computer

About this task
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
6 Working on your computer

Steps
1. Ensure that you follow the Safety Instruction.
2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
3. Turn off your computer.
4. Disconnect all network cables from the computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.
5. Disconnect your computer and all attached devices from their electrical outlets.
6. Press and hold the power button while the computer is unplugged to ground the system board.
NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
Turning off your computer

Turning off your — Windows
About this task
CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your
computer .
Steps
1. Click or tap .
2. Click or tap and then click or tap Shut down.

NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not
automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them off.
Turning off your computer — Windows 7

About this task
CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your
computer.
Steps
1. Click Start.
2. Click Shut Down.
NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not
automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them off.
Working on your computer 7

After working inside your computer
About this task
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning
on your computer.
Steps
1. Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
2. Connect your computer and all attached devices to their electrical outlets.
3. Turn on your computer.
4. If required, verify that the computer works correctly by running ePSA diagnostics.
8 Working on your computer

2
Disassembly and reassembly
Topics:
• Recommended tools
• Screw information
• Antenna
• Cover
• Coin-cell battery
• Storage
• WLAN card
• M.2 PCIe SSD
• System fan
• Speaker
• Memory modules
• Heat sink
• Processor
• System board
Recommended tools
The procedures in this document require the following tools:
● Small flat blade screwdriver
● Phillips # 1 screwdriver
● Small plastic scribe
Screw information
This topic lists the screw information.
Table 1. Screw size list

Component Secured to Screw type Quantity
Top cover Chassis(Bottom cover) #6-32*9.3 1
System Board Chassis #6-32*5.4 3
HDD support bracket Chassis #6-32*5.4 1
SDD card and WiFi card Chassis M3X4 2

Stand-off
Thermal Module Chassis M3 4
Heatsink(35W)
Thermal Module Chassis M3 3
Heatsink(65W)
System Speaker Thermal Module Fan M2.5X4 2
AUX antenna Chassis M3X3 1
Disassembly and reassembly 9

Table 1. Screw size list (continued)
Component Secured to Screw type Quantity
VGA module bracket/DP Chassis M3X3 2
module bracket/PS2 COM
module bracket
WiFi card Stand off M2X3.5 1
Solid-state drive Stand off M2X3.5 1
Antenna
Removing antenna
Steps
1. Follow the procedure in Before working inside your computer.
2. Loosen the antenna screw to remove the antenna from the computer.
Installing antenna
Steps
1. Align the antenna and tighten the screw secure the antenna to the computer.
10 Disassembly and reassembly

2. Follow the procedure in After working inside your computer.
Cover
Removing cover
Steps
2. To remove the cover:
a. Loosen the thumbscrew that secures the cover to the computer [1].
b. Slide and lift the cover to remove from the computer.

NOTE: You may need a plastic scribe to release the cover from the edges.
Installing cover
Steps
1. Place the cover on the computer.
2. Slide the cover toward the back of the computer to install it.
3. Tighten the thumbscrew to secure the cover to the computer.
Coin-cell battery
Removing coin cell battery
Steps
2. Remove the cover.
3. To remove the coin cell battery:
a. Press the release latch until the coin cell battery pops out [1].
b. Remove the coin cell battery from the system board [2].

Installing coin cell battery
Steps
1. Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the
connector.
2. Press the battery into the connector until it locks into place.
3. Install the cover.
Storage
Removing 2.5–inch drive assembly
Steps
3. To remove the drive assembly:
a. Press the blue tabs on both sides of the drive assembly [1].
b. Push the drive assembly to release it from the computer [2].
c. Remove the drive assembly from the computer [3].

Removing the 2.5–inch drive from the drive bracket
Steps
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:
a. cover
b. 2.5–inch drive assembly
3. To remove the drive bracket:
a. Pull one side of the drive bracket to disengage the pins on the bracket from the slots on the drive [1] and lift the drive
[2].
Installing the drive into the drive bracket

Steps
1. Align and insert the pins on the drive bracket with the slots on one side of the drive.
2. Flex the other side of the drive bracket, and align and insert the pins on the bracket into the drive.
3. Install the:
a. 2.5–inch drive assembly
b. cover

Installing 2.5–inch drive assembly
Steps
1. Insert the drive assembly into the slot on the computer.
2. Slide the drive assembly toward the connector until it clicks into place.
WLAN card
Removing the WLAN card
Steps
2. Remove the:
a. cover
b. hard drive assembly
3. To remove the WLAN card:
a. Remove the screw that secures the plastic tab [1].
b. Remove the plastic tab to access the WLAN cables [2].
c. Disconnect the WLAN cables from the connectors on the WLAN card [3].
d. Lift the WLAN card from the connector on the system board [4].

Installing the WLAN card
Steps
1. Insert the WLAN card into the connector on the system board.
2. Connect the WLAN antenna cables to the connectors on the WLAN card.
3. Place the plastic tab to secure the WLAN cables.
4. Tighten the screw to secure the plastic tab to the WLAN card.
5. Install the:
a. hard drive assembly
b. cover
M.2 PCIe SSD

Removing the M.2 PCIe SSD
Steps
2. Remove the:
a. cover
3. To remove the M.2 PCIe SSD:
a. Remove the screw that secures the M.2 PCIe SSD [1].
b. Lift and pull out the PCIe SSD from its connector [2].

Installing the M.2 PCIe SSD
Steps
1. Insert the M.2 PCIe SSD to the connector.
2. Tighten the screw to secure the M.2 PCIe SSD to the system board.
3. Install the:
a. 2.5–inch drive assembly
b. cover
System fan
Removing system fan
Steps
3. To remove the system fan:
a. Press the blue tabs on both sides of the system fan [1].
b. Slide and lift the system fan to release it from the computer.
c. Turn the system fan over to remove it from the computer [2].

4. Disconnect the speaker cable and system fan cable from the connectors on the system board.

Installing system fan
Steps
1. Connect the speaker cable and system fan cable to the connectors on the system board.
2. Place the system fan on the computer and slide the system fan until it clicks into place.
Speaker
Removing speaker
Steps
2. Remove the:
a. cover
b. system fan
3. To remove the speaker:
a. Release the speaker cable from the retention hooks on the system fan [1].
b. Remove the M2.5X4 screws that secure the speaker to the system fan [2].
c. Remove the speaker from the system fan [3].

Installing speaker
Steps
1. Align the slots on the speaker with the slots on the system fan.
2. Tighten the M2.5X4 screws to secure the speaker to the system fan.
3. Route the speaker cable through the retention hooks on the system fan.
4. Install the:
a. system fan
b. cover
Memory modules
Removing memory module
Steps
2. Remove the:
a. cover
b. system fan
3. To remove the memory module:

a. Pull the securing clips from the memory module until the memory module pops up [1].
b. Remove the memory module from the socket on the system board [2].
Installing memory module

Steps
1. Align the notch on the memory module with the tab on the memory module connector.
2. Insert the memory module into the memory module socket and press it until it clicks into place.
3. Install the:
a. system fan
b. cover
Heat sink
Removing heat sink
Steps
2. Remove the:
a. cover

c. system fan
3. To remove the heat sink:
a. Loosen the M3 screws that secure the heat sink to the computer [1].
NOTE: The 35 W CPU has four screws and the 65 W CPU has three screws.
b. Lift the heat sink away from the computer [2].
Installing heat sink

Steps
1. Place the heat sink on the processor.
2. Tighten the M3 screws to secure the heat sink to the system board.
3. Install the:
a. system fan
c. cover
Processor
Removing processor
Steps
1. Follow the procedure in Before Working Inside Your Computer.
2. Remove the:

a. cover
c. system fan
d. heat sink
3. To remove the processor:
a. Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1].
b. Lift the lever upward and lift the processor shield [2].
CAUTION: The processor socket pins are fragile and can be permanently damaged. Be careful not to bend
the pins in the processor socket when removing the processor out of the socket.
c. Lift the processor out of the socket [3].

NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do
not touch the bottom of the processor to avoid damage to the processor contacts. Touch only the side edges of the
processor.
Installing processor
Steps
1. Align the processor with the socket keys.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages
easily into the socket.
2. Align the pin-1 indicator of the processor with the triangle on the socket.
3. Place the processor on the socket such that the slots on the processor align with the socket keys.

4. Close the processor shield by sliding it under the retention screw.
5. Lower the socket lever and push it under the tab to lock it.
6. Install the:
a. heat sink
b. system fan
c. 2.5–inch drive assembly
d. cover
System board
Removing system board
Steps
2. Remove the:
a. cover
c. system fan
d. heat sink
e. processor
3. To remove the plastic tab:
a. Remove the screw that secures the plastic tab to the system board [1].
b. Lift the plastic tab away from the system board [2].

4. To remove the system board:
a. Remove the #6-32*5.4 screws that secure the system board to the computer [1].
b. Slide the system board to disengage the connectors from the back of the computer [2].
c. Lift the system board away from the computer [3].

Installing system board
Steps
1. Hold the system board by its edges and angle it toward the back of the computer.
2. Lower the system board into the computer until the connectors at the back of the system board align with the slots on the
chassis, and the screw holes on the system board align with the standoffs on the computer.
3. Tighten the #6-32*5.4 screws to secure the system board to the computer.
4. Place the metal tab on the system board and tighten the screw to secure the metal tab to the system board.
5. Install the:
a. processor
b. heat sink
c. system fan
d. 2.5–inch drive assembly
e. cover

System board layout
1. CPU socket connector 2. CPU fan connector

3. Internal speaker connector 4. Memory module connectors
5. M.2 WLAN connector 6. Power switch connector
7. Hard drive connector 8. M.2 SSD connector
9. Coin cell battery 10. Service Mode Jumper
11. Clear password jumper 12. Clear CMOS jumper
13. DP/VGA connector (optional) 14. PS/2 serial connector (optional)

3
M.2 Intel Optane Memory Module 16 GB
Topics:
• Overview
• Intel®OptaneTM Memory Module Driver Requirements
• M.2 Intel Optane Memory Module 16 GB
• Product specifications
• Environmental Conditions
• Troubleshooting
Overview
This document describes the specifications and capabilities of the Intel® Optane TM memory module. The Intel® Optane TM
memory is a system acceleration solution developed for 7th Generation Intel® Core TM processor-based platforms. The
Intel® Optane TM memory module is architected with the high performance controller interface Non-Volatile Memory Express
(NVMe*)- delivering outstanding performance, low latency and quality of service. NVMe uses a standardized interface that
enables higher performance and lower latency than pervious interfaces. Intel® Optane TM memory module offers capacities of 16
GB and 32 GB in small M.2 form factors.
The Intel® Optane TM memory module offers a system acceleration solution using the latest Intel® Rapid Storage Technology
(Intel® RST) 15.5X.
The Intel® Optane TM memory module includes these key features:
● PCIe 3.0x2 with NVMe interface
● Uses Intel’s revolutionary new storage technology, 3D Xpoint TM memory media
● Ultra-low latency; exceptional responsiveness
● Performance saturation at queue depth of 4 and lower
● Very high endurance capabilities
Intel®OptaneTM Memory Module Driver Requirements

The following table describes the driver requirements for the Intel® Optane TM memory system acceleration us a component
of Intel® Rapid Storgae Technology 15.5 or later and requires 7th generation Intel® Core TM processor-based platforms to
function.
Table 2. Driver Support

Support Level Operating System Description
Intel®Optane TM Memory with System Acceleration Windows 10*64 bit
Configuration Using Rapid Storage Technology Driver 1
NOTES:
1. Intel® RST driver requires device to be attached to RST enabled PCIe lanes on 7th generation Intel® Core TM .
M.2 Intel Optane Memory Module 16 GB

Steps
28 M.2 Intel Optane Memory Module 16 GB

3. To remove M.2 Intel optane memory module:
a. Remove the thermal pad and white adhesive tape from the box.
b. Place the thermal pad on the SSD slot and remove the white adhesive tape.
c. Place the M.2 Intel optane memory module into the slot on the thermal pad.
d. If the system is shipped with screw tighten that secures the M.2 Intel optane memory module on the computer. If the
system is shipped with self locking spacer press to lock the M.2 Intel optane to secure on the computer.
M.2 Intel Optane Memory Module 16 GB 29

Product specifications
Table 3. Product specifications
Features Specification
Capacities 16 GB, 32 GB
Expansion cards PCIe 3.0 x 2
M.2 form factors (all densities) 2280–S3–B-M
Performace ● Seq R/W: Up to 1350/290 MS/s
● QD4 4HB Random Read: 240K + IOPs
● QD4 4HB Random Write: 240K + IOPs
Latency (average sequential) ● Read 8.25 µ
● Write: 30 µ
Components ● Intel 3D XPoint Memory Media
● Intel Controller and Firmware
● PCIe 3.0x2 with NVMe Interface
● Intel Rapid Storage Technology 15.2 or later
Operating System Support Windows 10 64 bit
Supported Platforms 7th generation or newer Intel Core processor based platforms
Power ● 3.3V Supply Rail
● Active: 3.5 W
● Drive Idel :900mW to 1.2W
Compliance ● NVMe Express 1.1
● PCI Express Base specifiation rev 3.0
● PCI M.2 HS Spec
Certification and Declarationsµ UL, CE, C-Tick, BSMI, KCC, Microsoft WHQL, Microsoft
WHCK, VCCI
Endurance Rating ● 100 GB Writes per day
● Upto 182.3 TBW (Terabytes written)
Temperature Specification ● Operating: 0 to 70º C
● Non-Opearting: 10 to 85º C
● Temperature monitoring
Shock 1500 G/0.5msec
Vibration ● Operating: 2.17 G RMs (5–800Hz)

Table 3. Product specifications (continued)
Features Specification
● Non-Operating: 3.13 G RMS (5–800Hz)
Altitude (Simulated) ● Operating: –1,000 ft to 10,000 ft
● Non-Operating: –1,000 ft to 40,000 ft
Product Ecological Compliance RoHS
Reliability ● Uncorrectable Bit Error Rate (UBER): 1 sector per 10 15 bits
read
● Mean Time Between Failure (MTBF): 1.6 million hours
Environmental Conditions
Table 4. Temperature, Shock, Vibration
Temperature M.2 2280 form factor
Operating 1 0–70º C
Non-operating 2 -10–85º C
Temperature Gradient 3
30º C/hr (Typical)
Operating
30º C/hr (Typical)
Non-operating
Humidity
5–95%
Operating
5–95%
Non-operating
Shock and Vibration Range

Shock 4
1500 G / 0.5 ms
Operating
230 G / 3 msec
Non-operating
Vibration 5
2.17 G RMS (5–800Hz) Max
Operating
3.13 G RMS (5–800Hz) Max
Non-operating
NOTES:
1. Operating temperature is targeted for 70º C.
2. Please contact your Intel representative for details on the non-operating temperature range.
3. Temperature gradient measured without condensation.
4. Shock specification assume the device is mounted securely with the input vibration applied to the drive-mounting screws.
Stimulus may be applied in the X,Y, or Z axis and shock specification is measured using Root Mean Squared (RMS) value.
5. Vibration specifications assume the device is mounted securely with the input vibration applied to the drive-mounting
screws. Stimulus may be applied in the X, Y, or Z axis. Vibration specificities is measured using RMS value.
Troubleshooting
Steps
1. The Intel Optane Memory model name "NVME INTEL MEMPEK1W01" in Device Manager does not match in the Intel Rapid
Storage Technology user interface; it only shows a part of the serial number information. This is a known issue and does not
impede the functionality of the Intel Optane Memory.
M.2 Intel Optane Memory Module 16 GB 31

Device Manager: NVME INTEL MEMPEK1W01
IRST UI: INTEL MEMPEK1W016GA
2. During the first-time boot up, the system will scan the pairing status as below screen shot after shutdown. It’s working as
designed and the message will not appear again in following boot ups.

4
Technology and components
Topics:
• USB features
• HDMI 1.4
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and
peripheral devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Table 5. USB evolution

Type Data Transfer Rate Category Introduction Year
USB 2.0 480 Mbps High Speed 2000
USB 3.0/USB 3.1 Gen 5 Gbps Super Speed 2010
1
USB 3.1 Gen 2 10 Gbps Super Speed 2013
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)

For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion
devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.
The USB 3.0/USB 3.1 Gen 1 finally has the answer to the consumers' demands with a theoretically 10 times faster than its
predecessor. In a nutshell, USB 3.1 Gen 1 features are as follows:
● Higher transfer rates (up to 5 Gbps)
● Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
● New power management features
● Full-duplex data transfers and support for new transfer types
● Backward USB 2.0 compatibility
● New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed
and Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and
Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps
respectively and are kept to maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
● An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
Technology and components 33

● USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more
for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and
cabling.
● USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a
10-fold increase in theoretical bandwidth.
With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices,
high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever
come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual
real-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world
maximum rate of 400MB/s with overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall
experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression
perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much
better. Single-link DVI requires almost 2Gbps throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its
promised 4.8Gbps speed, the standard will find its way into some products that previously weren't USB territory, like external
RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
● External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
● Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
● USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
● USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
● USB 3.0/USB 3.1 Gen 1 Solid-state Drives
● USB 3.0/USB 3.1 Gen 1 RAIDs
● Optical Media Drives
● Multimedia Devices
● Networking
● USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0.
First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the
higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0
contacts in the exact same location as before. Five new connections to carry receive and transmitted data independently are
present on USB 3.0/USB 3.1 Gen 1 cables and only come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows,
which continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
34 Technology and components

Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a
subsequent Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1
Gen 1 support in Windows 7, SuperSpeed support would trickle down to Vista. Microsoft has confirmed this by stating that most
of their partners share the opinion that Vista should also support USB 3.0/USB 3.1 Gen 1.
HDMI 1.4
This topic explains the HDMI 1.4 and its features along with the advantages.
HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI
provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a
compatible digital audio and/or video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD
players. The primary advantage is cable reduction and content protection provisions. HDMI supports standard, enhanced, or
high-definition video, plus multichannel digital audio on a single cable.
NOTE: The HDMI 1.4 will provide 5.1 channel audio support.
HDMI 1.4 Features

● HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their
IP-enabled devices without a separate Ethernet cable
● Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround
audio system, eliminating the need for a separate audio cable
● 3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater
applications
● Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture
settings based on content type
● Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
● 4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital
Cinema systems used in many commercial movie theaters
● HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up
to 1080p
● Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique
demands of the motoring environment while delivering true HD quality
Advantages of HDMI
● Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
● Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video
formats in a simple, cost-effective manner
● Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
● HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple
cables currently used in A/V systems
● HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
Technology and components 35

5
BIOS setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
● Change the system configuration information.
● Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Topics:
• BIOS overview
• Entering BIOS setup program
• Navigation keys
• One time boot menu
• System Setup options
• Updating the BIOS
• System and setup password
• Clearing CMOS settings
• Clearing BIOS (System Setup) and System passwords
BIOS overview
The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter,
keyboard, mouse, and printer.
Entering BIOS setup program

Steps
2. Press F2 immediately to enter the BIOS setup program.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then,
turn off your computer and try again.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
36 BIOS setup
Table 6. Navigation keys
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow
the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
One time boot menu

To enter one time boot menu, turn on your computer, and then press F12 immediately.
NOTE: It is recommended to shutdown the computer if it is on.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
● Removable Drive (if available)
● STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
● Optical Drive (if available)
● SATA Hard Drive (if available)
● Diagnostics
The boot sequence screen also displays the option to access the System Setup screen.
System Setup options

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
Table 7. General
Option Description
System Information Displays the following information:
● System Information: Displays BIOS Version, Service
Tag, Asset Tag, Ownership Tag, Ownership Date,
Manufacture Date, and the Express Service Code.
● Memory Information: Displays Memory Installed,
Memory Available, Memory Speed, Memory Channel
Mode, Memory Technology, DIMM 1 Size, and DIMM 2
Size, DIMM 3 Size, and DIMM 4 Size.
● PCI Information: Displays SLOT1, SLOT2, SLOT3, SLOT4,
and SLOT5_M.2
● Processor Information: Displays Processor Type, Core
Count, Processor ID, Current Clock Speed, Minimum
Clock Speed, Maximum Clock Speed, Processor L2
Cache, Processor L3 Cache, HT Capable, and 64-Bit
Technology.
BIOS setup 37
Table 7. General (continued)
Option Description
● Device Information: Displays SATA-0, SATA-1, SATA-2,
SATA-3, SATA-4, M.2 PCIe SSD-0, LOM MAC
Address, Video Controller, and Audio Controller. .
Boot Sequence Allows you to specify the order in which the computer
attempts to find an operating system from the devices
specified in this list.
● Legacy
● UEFI (selected by default)
Advanced Boot Options Allows you to select the Enable Legacy Option ROMs option,
when in UEFI boot mode. By default, this option is selected.
Date/Time Allows you to set the date and time settings. Changes to the
system date and time take effect immediately.
Table 8. System Configuration

Option Description
Integrated NIC Allows you to control the on-board LAN controller. The option
‘Enable UEFI Network Stack’ is not selected by default. The
options are:
● Disabled
● Enabled
● Enabled w/PXE (default)
NOTE: Depending on the computer and its installed
devices, the items listed in this section may or may not
appear.
SATA Operation Allows you to configure the operating mode of the integrated
hard drive controller.
● Disabled = The SATA controllers are hidden
● RAID ON = SATA is configured to support RAID mode
(selected by default)
● AHCI= SATA is configured for AHCI mode
Serial Port Allows you to determine how the built-in serial port to
operate. The options are:
● Disabled
● COM 1 – Default setting
● COM 2
● COM 3
● COM 4
Drives Allows you to enable or disable the various drives on-board:
● SATA-0
● SATA-1
● SATA-2
● SATA-3
● SATA-4
Smart Reporting This field controls whether hard drive errors for integrated
drives are reported during system startup. The Enable Smart
Reporting option is disabled by default.
USB Configuration Allows you to enable or disable the integrated USB controller
for:
● Enable Boot Support
● Enable Front USB Ports
38 BIOS setup
Table 8. System Configuration (continued)
Option Description
● Enable Rear USB Ports
All the options are enabled by default.
Front USB Configuration Allows you to enable or disable the front USB ports. All the
ports are enabled by default.
Rear USB Configuration Allows you to enable or disable the back USB ports. All the
ports are enabled by default.
USB PowerShare This option allows you to charge the external devices, such as
mobile phones, music player. This option is disabled by default.
Audio Allows you to enable or disable the integrated audio controller.
The option Enable Audio is selected by default.
● Enable Microphone
● Enable Internal Speaker
Both the options are selected by default.
Miscellaneous Allows you to enable or disable the various on-board devices.

● Enable PCI Slot (default option)
● Enable Media Card (default option)
● Disable Media Card
Table 9. Video
Option Description
Primary Display Allows you to select the primary display when multiple
controllers are available in the system.
● Auto (default)
● Intel HD Graphics
NOTE: If you do not select Auto, the on-board graphics
device will be present and enabled.
Table 10. Security

Option Description
Admin Password Allows you to set, change, and delete the admin password.
System Password Allows you to set, change, and delete the system password.
Internal HDD-0 Password Allows you to set, change, and delete the computer’s internal
HDD.
Internal HDD-3 Password Allows you to set, change, and delete the computer’s internal
HDD.
NOTE: HDD passwords are not available for PCI-e hard
drives.
Strong Password This option lets you enable or disable strong passwords for the
system.
Password Configuration Allows you to control the minimum and maximum number
of characters allowed for a administrative password and the
system password. The range of characters is between 4 and
32.
Password Bypass This option lets you bypass the System (Boot) Password and
the internal HDD password prompts during a system restart.
BIOS setup 39
Table 10. Security (continued)
Option Description
● Disabled — Always prompt for the system and internal
HDD password when they are set. This option is selected
by default.
● Reboot Bypass — Bypass the password prompts on
Restarts (warm boots).
NOTE: The system will always prompt for the system and
internal HDD passwords when powered on from the off
state (a cold boot). Also, the system will always prompt
for passwords on any module bay HDDs that may be
present.
Password Change This option lets you determine whether changes to the
System and Hard Disk passwords are permitted when an
administrator password is set.
Allow Non-Admin Password Changes - This option is
enabled by default.
UEFI Capsule Firmware Updates This option controls whether this system allows BIOS updates
via UEFI capsule update packages. This option is selected by
default. Disabling this option will block BIOS updates from
services such as Microsoft Windows Update and Linux Vendor
Firmware Service (LVFS)
TPM 2.0 Security Allows you to control whether the Trusted Platform Module
(TPM) is visible to the operating system.
● TPM On (default)
● Clear
● PPI Bypass for Enable Commands
● PPI Bypass for Disable Commands
● Attestation Enable (default)
● Key Storage Enable(default)
● SHA-256(default)
● Disabled
● Enabled (default)
Computrace This field lets you Activate or Disable the BIOS module
interface of the optional Computrace Service from Absolute
Software. Enables or disables the optional Computrace service
designed for asset management.
● Deactivate - This option is selected by default.
● Disable
● Activate
Chassis Intrusion Allows you to control the chassis intrusion feature. You can
set this option to:
● Enabled
● Disabled (default)
● On-Silent
CPU XD Support Allows you to enable or disable the Execute Disable mode of
the processor. This option is enabled by default.
OROM Keyboard Access This option determines whether users are able to enter
Option ROM Configuration screens via hotkeys during boot.
Specifically, these settings are capable of preventing access
to Intel RAID (CTRL+I) or Intel Management Engine BIOS
Extension (CTRL+P/F12).
● Enable (selected by default)— User may enter OROM
configuration screens via the hotkey.
40 BIOS setup
Table 10. Security (continued)
Option Description
● One-Time Enable — User may enter OROM configuration
screens via the hotkeys on next boot only. After next boot,
the setting will revert to disabled.
● Disable — User may not enter OROM configuration
screens via the hotkey.
Admin Setup Lockout Allows you to enable or disable the option to enter Setup
when an Administrative password is set. This option is not set
by default.
Table 11. Secure Boot

Option Description
Secure Boot Enable Allows you to enable or disable Secure Boot feature
● Disable (selected by default)
● Enable
Expert key Management Allows you to manipulate the security key databases only if
the system is in Custom Mode. The Enable Custom Mode
option is disabled by default. The options are:
● PK (default)
● KEK
● db
● dbx
If you enable the Custom Mode, the relevant options for PK,
KEK, db, and dbx appear. The options are:
● Save to File- Saves the key to a user-selected file
● Replace from File- Replaces the current key with a key
from a user-selected file
● Append from File- Adds a key to the current database
from a user-selected file
● Delete- Deletes the selected key
● Reset All Keys- Resets to default setting
● Delete All Keys- Deletes all the keys
NOTE: If you disable the Custom Mode, all the changes
made will be erased and the keys will restore to default
settings.
Table 12. Intel Software Guard Extensions

Option Description
Intel SGX Enable Allows you to enable or disable the Intel Software Guard
Extensions to provide a secured environment for running
code/storing sensitive information in the context of the main
operating system.
● Disabled (default)
● Enabled
Enclave Memory Size Allows you to set the Intel SGX Enclave Reserve Memory
Size.
● 32 MB
● 64 MB (Disabled by default)
● 128 MB (Disabled by default)
BIOS setup 41
Table 13. Performance
Option Description
Multi Core Support This field specifies whether the process will have one or all
cores enabled. This option is enabled by default.
options:
● All (selected by default)
● 1
● 2
● 3
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of
C States Control Allows you to enable or disable additional processor sleep
states. This option is enabled by default.
Limited CPUID Value Allows you to limit the maximum value of the processor
standard CPUID function. This option is disabled by default.
Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of
Table 14. Power Management

Option Description
AC Recovery Determines how the system responds when AC power is re-
applied after a power loss. You can set the AC Recovery to:
● Power Off
● Power On
● Last Power State
This option is Power Off by default.
Auto On Time Sets time to automatically turn on the computer. Time is kept
in standard 12-hour format (hour:minutes:seconds). Change
the startup time by typing the values in the time and AM/PM
fields.
NOTE: This feature does not work if you turn off your
computer using the switch on a power strip or surge
protector or if Auto Power is set to disabled.
Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled.
● Disabled
● Enabled in S5 only
● Enabled in S4 and S5
This option is Enabled in S4 and S5 by default.
Fan Control Override Allows you to determine the speed of the system fan. When
this option is enabled, the system fan runs at the maximum
speed. This option is disabled by default.
USB Wake Support Allows you to enable the USB devices to wake the computer
from standby (S1 / S3), Hibernate (S4), and Power Off (S5)
modes. The option "Enable USB Wake Support" is selected by
default
Wake on LAN/WWAN This option allows the computer to power up from the off
state when triggered by a special LAN signal. This feature only
works when the computer is connected to AC power supply.
● Disabled - Does not allows the system to power on by
special LAN signals when it receives a wake-up signal from
the LAN or wireless LAN.
42 BIOS setup
Table 14. Power Management (continued)
Option Description
● LAN or WLAN - Allows the system to be powered on by
special LAN or wireless LAN signals.
● LAN Only - Allows the system to be powered on by
special LAN signals.
● LAN with PXE Boot - A wakeup packet sent to the
system in either the S4 or S5 state, that will cause the
system to wake-up and immediately boot to PXE.
● WLAN Only - Allows the system to be powered on by
special WLAN signals.
This option is Disabled by default.
Block Sleep Allows you to block entering to sleep (S3 state) in OS
environment. This option is disabled by default.
Intel Ready Mode Allows you to enable the capability of Intel Ready Mode
Technology. This option is disabled by default.
Table 15. POST Behavior

Option Description
Numlock LED Allows you to enable or disable the Numlock feature when
your computer starts. This option is enabled by default.
Keyboard Errors Allows you to enable or disable the keyboard error reporting
when the computer starts. This option is disabled by default.
Fast Boot This option can speed up the boot process by bypassing some
compatibility steps:
● Minimal — The system boots quickly, unless the BIOS has
been updated, memory changed, or the previous POST did
not complete.
● Thorough — The system does not skip any steps in the
boot process.
● Auto — This allows the operating system to control
this setting (this works only when the operating system
supports Simple Boot Flag).
This option is set to Minimal by default.
Table 16. Manageability

Option Description
USB provision This option is not selected by default.
MEBx Hotkey This option is selected by default.
Table 17. Virtualization Support

Option Description
Virtualization This option specifies whether a Virtual Machine Monitor
(VMM) can utilize the additional hardware capabilities
provided by Intel® Virtualization Technology. Enable Intel
Virtualization Technology - This option is enabled by
default.
VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from
utilizing the additional hardware capabilities provided by Intel®
Virtualization technology for direct I/O. Enable VT for Direct
I/O - This option is enabled by default.
BIOS setup 43
Table 18. Maintenance
Option Description
Service Tag Displays the Service Tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not
already set. This option is set by default.
SERR Messages Controls the SERR message mechanism. This option is set by
default. Some graphics cards require that the SERR message
mechanism be disabled.
BIOS Downgrade Allows you to control flashing of the system firmware to the
previous versions. This option is enabled by default.
NOTE: If this option is not selected, the flashing of the
system firmware to the previous versions is blocked.
Data Wipe Allows you to securely erase the data from all the available
internal storages, such as HDD, SSD, mSATA, and eMMC. The
option Wipe on Next Boot is disabled by default.
BIOS recovery Allows you to recover the corrupted BIOS conditions from the
recovery files on the primary hard drive. The option BIOS
Recovery from Hard Drive is selected by default
Table 19. System Logs

Option Description
BIOS Events Displays the system event log and allows you to:
● Clear Log
● Mark all Entries
Table 20. Advanced configurations

Option Description
ASPM Allows you to activate the state power management.

● Auto (Default)
● Disabled
● L1 Only
Updating the BIOS

Updating the BIOS in Windows
About this task
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://
www.dell.com/support/article/sln153694
Steps
1. Go to www.dell.com/support.
2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search.
NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You
can also use the product ID or manually browse for your computer model.
44 BIOS setup
3. Click Drivers & Downloads. Expand Find drivers.
4. Select the operating system installed on your computer.
5. In the Category drop-down list, select BIOS.
6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.
7. After the download is complete, browse the folder where you saved the BIOS update file.
8. Double-click the BIOS update file icon and follow the on-screen instructions.
For more information, see knowledge base article 000124211 at www.dell.com/support.
Updating the BIOS in Linux and Ubuntu

To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 at
www.dell.com/support.
Updating the BIOS using the USB drive in Windows

About this task
Steps
1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file.
2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support.
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 .
6. Select the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter.
The BIOS Update Utility appears.
8. Follow the on-screen instructions to complete the BIOS update.
Updating the BIOS from the F12 One-Time boot menu

Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12
One-Time boot menu.
About this task

BIOS Update
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12
One-Time boot menu on the computer.
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12
One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the
BIOS supports this BIOS update option.
BIOS setup 45
NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Updating from the One-Time boot menu

To update your BIOS from the F12 One-Time boot menu, you need the following:
● USB drive formatted to the FAT32 file system (key does not have to be bootable)
● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
● AC power adapter that is connected to the computer
● Functional computer battery to flash the BIOS
Perform the following steps to perform the BIOS update flash process from the F12 menu:
CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn
off your computer.
Steps
1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.
2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys
then press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS update is completed.
System and setup password

Table 21. System and setup password
Password type Description
System password Password that you must enter to log in to your system.
Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password

Prerequisites
You can assign a new System or Admin Password only when the status is in Not Set.
About this task

To enter the system setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
46 BIOS setup
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
● A password can have up to 32 characters.
● At least one special character: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | }
● Numbers 0 through 9.
● Upper case letters from A to Z.
● Lower case letters from a to z.
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and save the changes as prompted by the pop-up message.
5. Press Y to save the changes.
The computer restarts.
Deleting or changing an existing system setup password

Prerequisites
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is
Locked.
About this task

To enter the System Setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, update, or delete the existing system password, and press Enter or Tab.
4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.
NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the
System and/or Setup password, confirm the deletion when prompted.
5. Press Esc and a message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup.
The computer restarts.
Clearing CMOS settings

About this task
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
1. Remove the side cover.
2. Disconnect the battery cable from the system board.
3. Remove the coin-cell battery.
4. Wait for one minute.
5. Replace the coin-cell battery.
6. Connect the battery cable to the system board.
7. Replace the side cover.
BIOS setup 47
Clearing BIOS (System Setup) and System passwords
About this task
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying
Windows or your application.
48 BIOS setup
6
Software
Topics:
• Supported operating systems
• Downloading drivers
• Downloading the chipset driver
• Intel chipset drivers
• Intel HD Graphics drivers
Supported operating systems

The following list shows supported operating systems:
Table 22. Supported operating system

Supported operating systems Operating System Description
Microsoft Windows ● Microsoft Windows 10 Home (64-bit)
● Microsoft Windows 10 (64-bit) Professional
● Microsoft Windows 7 (32/64 bit) Professional
NOTE: Microsoft Windows 7 is not supported with the
Intel 7th Generation processors.
Other ● Ubuntu 16.04 LTS

● Neokylin V6.0
OS Media Support ● Optional USB optical drive
Downloading drivers
Steps
1. Turn on the computer.
2. Go to Dell.com/support.
3. Click Product Support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model.
4. Click Drivers and Downloads.

5. Select the operating system installed on your computer.
6. Scroll down the page and select the driver to install.
7. Click Download File to download the driver for your computer.
8. Navigate to the folder where you saved the driver file, after the download is complete.
9. Double-click the driver file icon and follow the instructions on the screen.
Downloading the chipset driver

Steps
1. Turn on the computer.
Software 49
2. Go to Dell.com/support.
3. Click Product Support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
4. Click Drivers and Downloads.

5. Select the operating system installed in your computer.
6. Scroll down the page, expand Chipset, and select your chipset driver.
7. Click Download File to download the latest version of the chipset driver for your computer.
8. After the download is complete, navigate to the folder where you saved the driver file.
9. Double-click the chipset driver file icon and follow the instructions on the screen.
Intel chipset drivers

Verify if the Intel chipset drivers are already installed in the computer.
NOTE: Click Start > Control Panel > Device Manager
or
In Search the web and Windows, type Device Manager
Table 23. Intel chipset drivers

Before installation After installation
Intel HD Graphics drivers

Verify if the Intel HD Graphics drivers are already installed in the computer.
NOTE: Click Start > Control Panel > Device Manager.
or
Tap Search the web and Windows and type Device Manager
50 Software
Table 24. Intel HD Graphics drivers
Before installation After installation
Software 51
7
Troubleshooting your computer
You can troubleshoot your computer using indicators like diagnostic lights, beep codes, and error messages during the operation
of the computer.
Topics:
• Power-Supply Unit Built-in Self-Test
• Dell SupportAssist Pre-boot System Performance Check diagnostics
• Diagnostic and Power LED codes
• Power LED issue
• Diagnostic error messages
• Verifying system memory
• System error messages
• Recovering the operating system
• Real-Time Clock (RTC Reset)
• Backup media and recovery options
• WiFi power cycle
Power-Supply Unit Built-in Self-Test

Built-in Self-Test (BIST) helps determine if the power-supply unit is working. To run self-test diagnostics on the power-supply
unit of a desktop or all-in-one computer, see the knowledge base article 000125179 at www.dell.com/support.
Dell SupportAssist Pre-boot System Performance

Check diagnostics
About this task
SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell
SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:
● Run tests automatically or in an interactive mode
● Repeat tests
● Display or save test results
● Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
● View status messages that inform you if tests are completed successfully
● View error messages that inform you of problems encountered during testing
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
For more information, see https://www.dell.com/support/kbdoc/000180971.
Running the SupportAssist Pre-Boot System Performance Check

Steps
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
52 Troubleshooting your computer

4. Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Diagnostic and Power LED codes

Table 25. Power LED states
Power LED light status Possible cause Troubleshooting steps
Off The computer is either turned ● Re-seat the power cable
off or is not receiving power in the power connector on
or in Hibernation mode. the back of the computer
and the electrical outlet.
● If the computer is plugged
into a power strip,
ensure that the power
strip is plugged into an
electrical outlet and is
turned on. Also, bypass
power protection devices,
power strips, and power
extension cables to verify
that the computer turns
on properly.
● Ensure the electrical outlet
is working by testing it
with another device, such
as a lamp.
Solid amber / blinking amber The second state of the LED ● Remove and reinstall any
at power up, indicates that cards.
the POWER_GOOD signal is ● Remove and reinstall
active and it is probable that the graphics card, if
the power supply is fine. applicable.
● Ensure the power cable is
Initial State of LED at power
connected to the system
up. Refer to the table below
board and processor.
for Blinking Amber pattern
diagnostic suggestions and
possible failures.
Blinking white light System is in a low power ● Press the power button to
state, either S1 or S3. This bring the computer out of
does not indicate a fault the sleep mode.
condition. ● Ensure all power cables
are securely connected to
the system board.
● Ensure the main power
cable and front panel
cable are connected to the
system board.
Steady white The computer is fully If the computer is not
functional and in the On state. responding, do the following:
● Ensure the display is
connected and turned on.
Troubleshooting your computer 53

Table 25. Power LED states (continued)
Power LED light status Possible cause Troubleshooting steps
● If the display is connected
and turned on, listen for a
beep code.
NOTE: Amber LED blinking pattern : The pattern is 2 or 3 blinks followed by a short pause then X number of blinks up to
7. The repeated pattern has a long pause inserted in the middle. Example 2,3 = 2 amber blinks, short pause, 3 amber blinks
followed by long pause then repeats.
Table 26. Diagnostic power LED codes

State State Name Blinking Amber Problem Description Suggested
Pattern Resolution
- - 2 blinks > short pause > Bad Motherboard Replace the
motherboard
1 blink > long pause >
repeats
- - 2 blinks > short pause > Bad Motherboard, If customer can assist
Power Supply or Power to troubleshoot, narrow
2 blinks > long pause > Supply cabling
down the issue with
repeats
PSU BIST Test, reseat
cable.
If nothing works,
replace the
motherboard, power
supply or cabling
- - 2 blinks > short pause > Bad Motherboard, If customer can assist
Memory or Processor to troubleshoot, narrow
3 blinks > long pause >
down the issue by
repeats
reseating memory and
swapping an available
known good memory.
If nothing works,
replace the
motherboard, memory
or processor
- - 2 blinks > short pause > Bad coin cell battery If customer can assist
to troubleshoot, narrow
down the issue by
repeats
swapping a known good
coin cell battery if
available.
If nothing works,
replace the coin cell
battery
S1 RCM 2 blinks > short pause > BIOS Checksum Failure System is in Recovery
Mode.
repeats Flash latest BIOS
version. If problem
persists, replace the
motherboard
S2 CPU 2 blinks > short pause > Bad Processor CPU configuration
activity is in progress
or a CPU failure was

Table 26. Diagnostic power LED codes (continued)
Pattern Resolution
6 blinks > long pause > detected. Replace the

repeats processor
S3 MEM 2 blinks > short pause > Memory failures Memory subsystem
configuration activity is
in progress. Appropriate
repeats
memory modules were
detected but a memory
failure has occurred.
If customer can assist
down the issue with
reseating memory and
swapping a known good
memory if available.
If nothing works,
replace the memory.
S4 PCI 3 blinks > short pause > PCIe Device or Video PCIe device
subsystem failures configuration activity
is in progress or
repeats
PCIe device failure was
detected.
down the issue by
reseating PCIe card and
removing one by one to
determine which card
failed.
If identified the PCIe
card failed, replace the
PCIe Card.
If none of the PCIe
Cards failed, replace
the motherboard.
S5 VID 3 blinks > short pause > Video Subsystem failure Video subsystem
configuration activity
in progress or video
repeats
subsystem failure.
down the issue by
removing one by one to
determine which card
failed.
If identified the card
failed, replace the card.
If none of the card
failed, replace the
motherboard.
S6 STO 3 blinks > short pause > No Memory detected If customer can assist

Pattern Resolution
3 blinks > long pause > down the issue by

repeats removing one by one
memory to determine
which one failed
and swapping to a
known good memory if
available to confirm.
If identified the memory
failed, replace the
memory.
If none of the memory
failed, replace the
motherboard.
S7 USB 3 blinks > short pause > Storage Subsystem Possible storage
failure device configuration in
progress or storage
repeats
subsystem failure.
If customer can
assist to troubleshoot,
narrow down the
issue by removing
one by one storages
on motherboard to
determine which one
failed.
If identified the storage
failed, replace the
storage.
If identified the storage
failed, replace the
storage.
S8 MEM 3 blinks > short pause > Memory configuration Memory subsystem
or incompatible error configuration activity is
in progress. No memory
repeats
modules were detected.
down the issue by
removing one by
one the memory
on motherboard to
determine which one
failed. Also, combining
the configuration to
validate appropriate
combination.
If identified the
component failed,
replace the component.
If none of
the component
failed, replace the
motherboard.

Pattern Resolution
S9 MBF 3 blinks > short pause > System board failure Fatal system board
failure detected.
repeats If customer can assist
down the issue by
removing one by
one the component
on motherboard to
determine which one
failed.
If identified any of
the component failed,
replace the component.
If none of
the component
failed, replace the
motherboard.
S10 MEM 3 blinks > short pause > Possible memory failure Memory subsystem
configuration activity is
in progress. Memory
repeats
modules have been
detected but appear to
be incompatible or in an
invalid configuration.
down the issue by
removing one by
one the memory
on motherboard to
determine which one
failed.
If identified the memory
failed, replace the
memory.
If else, replace the
motherboard.
WARNING: The power LED only serve as an indicator of the progress through the POST process. These LEDs do
not indicate the problem that caused the POST routine to stop
Power LED issue

Power LED is not flashing amber on ChengMing 3977 and Optiplex D8 and OptiPlex D8 AIO platforms.
ChengMing 3977 and OptiPlex D8 and D8 AIO platforms without processor installed or when processor power cable is not
connected; it may not have the power LED flashing amber as the diagnostic indicator. The BIOS behavior specification defines
that:
1. If no processor is installed in the system, the power LED should flash amber in pattern of 2-3
2. If no processor cable is connected in the system, the power LED should flash amber in pattern of 2-2
Do not replace any hardware, it works as per the design. With the Boot guard (BtG) feature of Intel ME11.6, when processor
power or processor is missing, then the system will shut down.
Affected Platforms:

● ChengMing 3977
● OptiPlex 3050/5050/7050
● OptiPlex 3050 AIO/5250 AIO/7450 AIO
Diagnostic error messages

Table 27. Diagnostic error messages
Error messages Description
AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty. For an
external mouse, check the cable connection. Enable the
Pointing Device option in the System Setup program.
BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly, put
spaces in the proper place, and used the correct path name.
CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed.
Contact Dell
CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the
computer.
DATA ERROR The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly
seated. Reinstall the memory modules or, if necessary, replace
them.
DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in
Dell Diagnostics.
DRIVE NOT READY The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.
ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard. Reinsert the
card or try another card.
EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory
(NVRAM) does not match the memory module installed in the
computer. Restart the computer. If the error appears again,
Contact Dell
THE FILE BEING COPIED IS TOO LARGE FOR THE The file that you are trying to copy is too large to fit on the
DESTINATION DRIVE disk, or the disk is full. Try copying the file to a different disk
or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE Do not use these characters in filenames.
FOLLOWING CHARACTERS: \ / : * ? " < > | -
GATE A20 FAILURE A memory module may be loose. Reinstall the memory module
or, if necessary, replace it.
GENERAL FAILURE The operating system is unable to carry out the command.
The message is usually followed by specific information.
For example, Printer out of paper. Take the
appropriate action.
HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type. Shut down the
computer, remove the hard drive, and boot the computer from
an optical drive. Then, shut down the computer, reinstall the
hard drive, and restart the computer. Run the Hard Disk
Drive tests in Dell Diagnostics.
HARD-DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive,
and boot the computer from an optical drive. Then, shut
down the computer, reinstall the hard drive, and restart the

Table 27. Diagnostic error messages (continued)
computer. If the problem persists, try another drive. Run the
Hard Disk Drive tests in Dell Diagnostics.
HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive,
and boot the computer from an optical drive. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the
Hard Disk Drive tests in Dell Diagnostics.
HARD-DISK DRIVE READ FAILURE The hard drive may be defective. Shut down the computer,
remove the hard drive, and boot the computer from an
optical. Then, shut down the computer, reinstall the hard
drive, and restart the computer. If the problem persists,
try another drive. Run the Hard Disk Drive tests in Dell
Diagnostics.
INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media,
such as an optical drive. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN The system configuration information does not match the
SYSTEM SETUP PROGRAM hardware configuration. The message is most likely to occur
after a memory module is installed. Correct the appropriate
options in the system setup program.
KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.
KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart
the computer, and avoid touching the keyboard or the mouse
during the boot routine. Run the Keyboard Controller test in
Dell Diagnostics.
KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.
KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable
connection. Restart the computer, and avoid touching the
keyboard or keys during the boot routine. Run the Stuck Key
test in Dell Diagnostics.
LICENSED CONTENT IS NOT ACCESSIBLE IN Dell MediaDirect cannot verify the Digital Rights Management
MEDIADIRECT (DRM) restrictions on the file, so the file cannot be played.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ A memory module may be faulty or improperly seated.
VALUE EXPECTING VALUE Reinstall the memory module or, if necessary, replace it.
MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the
operating system, another program, or a utility. Shut down
the computer, wait for 30 seconds, and then restart it. Run
the program again. If the error message still appears, see the
software documentation.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, A memory module may be faulty or improperly seated.
READ VALUE EXPECTING VALUE Reinstall the memory module or, if necessary, replace it.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, A memory module may be faulty or improperly seated.
READ VALUE EXPECTING VALUE Reinstall the memory module or, if necessary, replace it.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ A memory module may be faulty or improperly seated.
VALUE EXPECTING VALUE Reinstall the memory module or, if necessary, replace it.
NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive. If the hard drive is
your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted, Contact Dell.

Table 27. Diagnostic error messages (continued)
NO TIMER TICK INTERRUPT A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME You have too many programs open. Close all windows and
PROGRAMS AND TRY AGAIN open the program that you want to use.
OPERATING SYSTEM NOT FOUND Reinstall the operating system. If the problem persists,
Contact Dell.
OPTIONAL ROM BAD CHECKSUM The optional ROM has failed. Contact Dell.
SECTOR NOT FOUND The operating system cannot locate a sector on the hard
drive. You may have a defective sector or corrupted File
Allocation Table (FAT) on the hard drive. Run the Windows
error-checking utility to check the file structure on the hard
drive. See Windows Help and Support for instructions (click
Start > Help and Support). If a large number of sectors are
defective, back up the data (if possible), and then format the
hard drive.
SEEK ERROR The operating system cannot find a specific track on the hard
drive.
SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run
the System Set tests in Dell Diagnostics. If the message
reappears, Contact Dell.
TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If
the problem persists, try to restore the data by entering the
System Setup program, then immediately exit the program. If
the message reappears, Contact Dell.
TIME-OF-DAY CLOCK STOPPED The reserve battery that supports the system configuration
settings may require recharging. Connect your computer to an
electrical outlet to charge the battery. If the problem persists,
Contact Dell.
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM The time or date stored in the system setup program does
SETUP PROGRAM not match the system clock. Correct the settings for the Date
and Time options.
TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.
UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning, or a memory
module may be loose. Run the System Memory tests and the
Keyboard Controller test in Dell Diagnostics or Contact
Dell.
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT Insert a disk into the drive and try again.
READY
Verifying system memory

Windows 10
1. Clickthe Windows button and select All Settings > System .
2. Under System, click About.

Verifying system memory in setup
Steps
1. Turn on or restart your computer.
2. Perform one of the following actions after the Dell logo is displayed:
● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
3. On the left pane, select Settings > General > System Information,
The memory information is displayed on the right pane.
Testing memory using ePSA

Steps
1. Turn on or restart your computer.
2. After the Dell logo is displayed:
a. Press F12.
b. Select ePSA diagnostics
The PreBoot System Assessment (ePSA) starts on your computer.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn off
the computer and try again.
System error messages

Table 28. System error messages
System message Description
Alert! Previous attempts at booting this The computer failed to complete the boot routine three
system have failed at checkpoint [nnnn]. For consecutive times for the same error.
help in resolving this problem, please note
this checkpoint and contact Dell Technical
Support
CMOS checksum error RTC is reset, BIOS Setup default has been loaded.
CPU fan failure CPU fan has failed.
System fan failure System fan has failed.
Hard-disk drive failure Possible hard disk drive failure during POST.
Keyboard failure Keyboard failure or loose cable. If reseating the cable does not
solve the problem, replace the keyboard.
No boot device available No bootable partition on hard disk drive, the hard disk drive
cable is loose, or no bootable device exists.
● If the hard drive is your boot device, ensure that the
cables are connected and that the drive is installed
properly and partitioned as a boot device.
● Enter system setup and ensure that the boot sequence
information is correct.
No timer tick interrupt A chip on the system board might be malfunctioning or
motherboard failure.
NOTICE - Hard Drive SELF MONITORING SYSTEM S.M.A.R.T error, possible hard disk drive failure.
has reported that a parameter has exceeded
its normal operating range. Dell recommends
that you back up your data regularly. A
parameter out of range may or may not
indicate a potential hard drive problem

Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
Real-Time Clock (RTC Reset)

The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell systems from No POST/No
Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.
Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button for 20 seconds.
The system RTC Reset occurs after you release the power button.
Backup media and recovery options

It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup
Media and Recovery Options.
WiFi power cycle

About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.

8
Technical specifications
NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in:
● Windows 10, click or tap Start > Settings > System > About.
Topics:
• Processor specifications
• Memory specifications
• Video specifications
• Audio specifications
• Communication specifications
• Storage specifications
• Ports and connectors specifications
• Power supply specifications
• Physical dimension specifications
• Controls and lights specifications
• Environmental specifications
Processor specifications
OptiPlex 7050 systems are shipped with Intel 6th generation and 7th generation core processor technology.
NOTE: The clock speed and performance varies depending on the workload and other variables. Total cache up to 8 MB
cache depending on processor type.
Feature Specification
Processor type ● Intel Core i3-6100 (DC/3MB/4T/3.7GHz/65W)
● Intel Core i3-6100T (DC/3MB/4T/3.2GHz/35W)
● Intel Core i5-6400T (QC/ 6MB/4T/2.2GHz/35W)
● Intel Core i5-6500 (QC/6MB/4T/3.2GHz/65W)
● Intel Core i5-6500T (QC/6MB/4T/2.5GHz/35W)
● Intel Core i3-7100 (DC/3MB/4T/3.9GHz/65W)
● Intel Core i5-7400T (QC/ 6MB/4T/2.4GHz/35W)
Total cache Up to 8 MB cache depending on processor type
Technical specifications 63
Memory specifications
Type 2133 MHz / 2400 MHz
NOTE: 2133 MHz is applicable only for 6th Generation processors.
Connectors Two DDR4 SODIMM slots

Memory capacity 4 GB, 8 GB, and 16 GB
per slot
Minimum 4 GB
Memory
Maximum 32 GB
Memory
Video specifications
Video Controller CPU-GPU combo
- Integrated
Video Memory independent card offering
Audio specifications
Controller Realtek ALC3234 High Definition Audio Codec (integrated, supports multiple streaming)
Internal speaker Integrated
amplifier
Communication specifications
Table 29. Communication specifications
Network adapter Integrated Intel® i219-V Gigabit1 Ethernet LAN 10/100/1000 (Remote Wake Up, PXE and
support)
Wireless (optional) ● Intel® Dual-Band Wireless-AC 8265 Wi-Fi + BT 4.2 Wireless Card (2x2),
MU-MIMO-optional
Storage specifications
Hard drive One 2.5-inch SATA and/or one M.2 PCIe SSD
Solid State Drive one M.2 Solid State Drive
Optical drive N/A
64 Technical specifications
RAID The system does not support RAID 0 or RAID 1 capability.
Ports and connectors specifications

Rear USB 2.0 N/A
port
Rear USB 3.1 Gen four
1 port
Front USB 3.1 one and one USB type-C port
Gen 1 port
Front USB one
PowerShare
Serial port one (optional)
VGA port one (optional)
DisplayPort 1.2 one + one (optional)
HDMI port one
Rear port PS/2 one (optional)
Rear port RJ45 one
Rear port PS/2 keyboard and mouse (optional)
Power supply specifications

Type 65 W / 130 W
Frequency 47 Hz - 63 Hz
Voltage 90 VAC - 264 VAC
Input current 1.7 A / 1.0 A 1.8 A / 0.9 A
Coin cell battery 3 V CR2032 lithium coin cell
Physical dimension specifications

Width 35.56 mm (1.40 inches)
Height 182.88 mm (7.20 inches)
Depth 177.80 mm (7.00 inches)
Weight 1.18 kg (2.60 lb)
Technical specifications 65
Controls and lights specifications
Power button White light — Solid white light indicates power-on state; blinking white light indicates sleep state of the
light computer.
Hard Drive White light — Blinking white light indicates that the computer is reading data from or writing data to the
activity light hard drive.
Back panel:
Link integrity Green — a good 10 Mbps or 100 Mbps connection exists between the network and the computer.
light on
Orange — a good 1000 Mbps connection exists between the network and the computer.
integrated
network Off (no light) — the computer is not detecting a physical connection to the network.
adapter :
Network activity Yellow light — A blinking yellow light indicates that network activity is present.
light on
integrated
network adapter
Power supply Green light — The power supply is turned on and is functional. The power cable must be connected to
diagnostic light the power connector (at the back of the computer) and the electrical outlet.
Environmental specifications
Temperature Specifications
Operating 0°C to 35°C (32°F to 95°F)
Storage –40°C to 65°C (–40°F to 149°F)
Relative Specifications
humidity
(maximum)
Operating 10 % to 90 % (non condensing)
Storage 5 % to 95 % (non condensing)
Maximum Specifications
vibration:
Operating 0.66 GRMS
Storage 1.30 GRMS
Maximum Specifications
shock:
Operating 110 G
Storage 160 G
Altitude Specifications
(maximum)
Operating –15.2 m to 30482000 m (–50 to 10,0006560 ft)
Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft)
Airborne G2 or lower as defined by ANSI/ISA-S71.04-1985

contaminant level
66 Technical specifications
9
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 30. Self-help resources

Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell
Tips
Contact Support In Windows search, type Contact Support, and press

Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user manuals, setup instructions, www.dell.com/support

product specifications, technical help blogs, drivers, software
updates, and so on.
Dell knowledge base articles for a variety of computer 1. Go to https://www.dell.com/support/home/?
concerns. app=knowledgebase.
2. Type the subject or keyword in the Search box.
3. Click Search to retrieve the related articles.
Learn and know the following information about your product: See Me and My Dell at www.dell.com/support/manuals.
● Product specifications To locate the Me and My Dell relevant to your product,
● Operating system identify your product through one of the following:
● Setting up and using your product
● Select Detect Product.
● Data backup
● Locate your product through the drop-down menu under
● Troubleshooting and diagnostics
View Products.
● Factory and system restore
● Enter the Service Tag number or Product ID in the
● BIOS information search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may not be available in your country.
NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
Getting help and contacting Dell 67

Optiplex 7050 Micro: Owner'S Manual

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Optiplex 7050 Micro: Owner'S Manual

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OptiPlex 7050 Micro

Regulatory Model: D10U

Chapter 1: Working on your computer........................................................................................... 6

Chapter 2: Disassembly and reassembly........................................................................................ 9

Chapter 3: M.2 Intel Optane Memory Module 16 GB.....................................................................28

Chapter 4: Technology and components...................................................................................... 33

Chapter 5: BIOS setup.................................................................................................................36

Chapter 7: Troubleshooting your computer................................................................................. 52

Chapter 8: Technical specifications.............................................................................................63

Chapter 9: Getting help and contacting Dell................................................................................ 67

About this task

Before working inside your computer

6 Working on your computer

Turning off your computer

2. Click or tap and then click or tap Shut down.

Turning off your computer — Windows 7

Working on your computer 7

8 Working on your computer

Table 1. Screw size list

System Board Chassis #6-32*5.4 3

HDD support bracket Chassis #6-32*5.4 1

SDD card and WiFi card Chassis M3X4 2

AUX antenna Chassis M3X3 1

Disassembly and reassembly 9

WiFi card Stand off M2X3.5 1

Solid-state drive Stand off M2X3.5 1

10 Disassembly and reassembly

b. Slide and lift the cover to remove from the computer.

Disassembly and reassembly 11

12 Disassembly and reassembly

Disassembly and reassembly 13

Installing the drive into the drive bracket

14 Disassembly and reassembly

Disassembly and reassembly 15

M.2 PCIe SSD

16 Disassembly and reassembly

Disassembly and reassembly 17

18 Disassembly and reassembly

Disassembly and reassembly 19

20 Disassembly and reassembly

Installing memory module

Disassembly and reassembly 21

b. Lift the heat sink away from the computer [2].

Installing heat sink

22 Disassembly and reassembly

c. Lift the processor out of the socket [3].

Disassembly and reassembly 23

24 Disassembly and reassembly

Disassembly and reassembly 25

26 Disassembly and reassembly

1. CPU socket connector 2. CPU fan connector

Disassembly and reassembly 27

Intel®OptaneTM Memory Module Driver Requirements

Table 2. Driver Support

M.2 Intel Optane Memory Module 16 GB

28 M.2 Intel Optane Memory Module 16 GB

M.2 Intel Optane Memory Module 16 GB 29

30 M.2 Intel Optane Memory Module 16 GB

Shock and Vibration Range