3268-om-pub-en-us

Dell Vostro 3267/3268
Owner's Manual
Regulatory Model: D13S

Regulatory Type: D13S002
April 2022
Rev. A02
Contents
Chapter 1: Working on your computer........................................................................................... 6

Safety instructions.............................................................................................................................................................. 6
Before working inside your computer.............................................................................................................................6
Turning off your computer................................................................................................................................................ 7
Turning off your computertablet tablet— Windows.............................................................................................7
After working inside your computer................................................................................................................................ 7
Chapter 2: Disassembly and reassembly........................................................................................ 8

Recommended tools........................................................................................................................................................... 8
Cover...................................................................................................................................................................................... 8
Removing the cover...................................................................................................................................................... 8
Installing the cover.......................................................................................................................................................10
Front Bezel........................................................................................................................................................................... 11
Removing the front bezel........................................................................................................................................... 11
Installing the front bezel.............................................................................................................................................14
Cooling shroud.................................................................................................................................................................... 15
Removing the cooling shroud....................................................................................................................................15
Installing the cooling shroud...................................................................................................................................... 17
Expansion card....................................................................................................................................................................18
Removing the PCIe X1 expansion card-optional................................................................................................... 18
Installing the PCIe X1 expansion card–optional................................................................................................... 20
Hard drive............................................................................................................................................................................22
Removing the 3.5-inch hard drive chassis assembly.......................................................................................... 22
Removing the 3.5-inch hard drive from the hard drive bracket...................................................................... 24
Installing the 3.5-inch hard drive into the hard drive bracket.......................................................................... 25
Installing the 3.5-inch hard drive chassis ............................................................................................................. 26
Optical drive........................................................................................................................................................................27
Removing the drive cage........................................................................................................................................... 27
Removing the optical drive ...................................................................................................................................... 29
Installing the optical drive ........................................................................................................................................ 30
Installing the drive cage..............................................................................................................................................31
WLAN card..........................................................................................................................................................................33
Removing the WLAN card.........................................................................................................................................33
Installing the WLAN card........................................................................................................................................... 35
Heat sink assemblyassembly...........................................................................................................................................36
Removing the heat sink assembly........................................................................................................................... 36
Installing the heat sink assembly............................................................................................................................. 38
Memory modules............................................................................................................................................................... 40
Removing the memory module.................................................................................................................................40
Installing the memory module....................................................................................................................................41
Power supply unit..............................................................................................................................................................42
Removing the power supply unit PSU....................................................................................................................42
Installing the power supply unit PSU...................................................................................................................... 45
System fan.......................................................................................................................................................................... 48
2 Contents
Removing the system fan..........................................................................................................................................48
Installing the system fan............................................................................................................................................50
Coin-cell battery................................................................................................................................................................50
Removing the coin cell battery................................................................................................................................ 50
Installing the coin cell battery.................................................................................................................................. 52
System board..................................................................................................................................................................... 53
Removing the system board..................................................................................................................................... 53
Installing the system board....................................................................................................................................... 55
System board layout................................................................................................................................................... 56
Chapter 3: Technology and components...................................................................................... 57

Processors.......................................................................................................................................................................... 57
Identifying processors in Windows 10.....................................................................................................................57
Verifying the processor usage in Task Manager.................................................................................................. 57
Verifying the processor usage in Resource Monitor...........................................................................................58
Chipsets...............................................................................................................................................................................59
Downloading the chipset driver............................................................................................................................... 59
Identifying the chipset in Device Manager on Windows 10.............................................................................. 59
Intel chipset drivers.................................................................................................................................................... 60
Intel HD Graphics ..............................................................................................................................................................61
Intel HD Graphics drivers........................................................................................................................................... 61
Display options....................................................................................................................................................................61
Identifying the display adapter..................................................................................................................................61
Downloading drivers.................................................................................................................................................... 61
Changing the screen resolution............................................................................................................................... 62
Adjusting brightness in Windows 10........................................................................................................................62
Connecting to external display devices Windows 7, 8.1 and 10....................................................................... 62
Hard drive options.............................................................................................................................................................62
Identifying the hard drive in Windows 10...............................................................................................................62
Entering BIOS setup................................................................................................................................................... 63
USB features...................................................................................................................................................................... 63
HDMI 1.4.............................................................................................................................................................................. 65
Memory features............................................................................................................................................................... 65
Verifying system memory .........................................................................................................................................66
Verifying system memory in setup.......................................................................................................................... 66
DDR4.............................................................................................................................................................................. 66
Testing memory using ePSA.....................................................................................................................................68
Realtek HD audio drivers................................................................................................................................................. 68
Chapter 4: Troubleshooting.........................................................................................................69
Diagnostic and Power LED codes................................................................................................................................. 69
Diagnostic error messages.............................................................................................................................................. 74
System error messages....................................................................................................................................................76
Enhanced Pre-Boot System Assessment — ePSA diagnostics.............................................................................77
Running the ePSA Diagnostics................................................................................................................................. 77
Chapter 5: System Setup overview..............................................................................................79

Accessing System Setup................................................................................................................................................. 79
System setup options.......................................................................................................................................................79
Contents 3
General screen options...............................................................................................................................................79
System Configuration screen options.................................................................................................................... 80
Video screen options................................................................................................................................................... 81
Security screen options.............................................................................................................................................. 81
Secure Boot screen options......................................................................................................................................83
Intel Software Guard Extensions screen options................................................................................................ 83
Performance screen options.....................................................................................................................................83
Power Management screen options....................................................................................................................... 84
POST Behavior screen options................................................................................................................................ 85
Virtualization support screen options.....................................................................................................................85
Maintenance screen options.....................................................................................................................................85
System Log screen options.......................................................................................................................................86
SupportAssist System Resolution........................................................................................................................... 86
Chapter 6: Specifications............................................................................................................ 87
Chapter 7: Contacting Dell...........................................................................................................91
4 Contents
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2017-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.
1
Working on your computer
Topics:
• Safety instructions
• Before working inside your computer
• Turning off your computer
• After working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that the following conditions exist:
● You have read the safety information that shipped with your computer.
● A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
WARNING: Before working inside your computer, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some
cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending
any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and
aligned.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used
and should be replaced and disposed properly.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
CAUTION: System will shut down if side covers are removed while the system is running. The system will not
power on if the side cover is removed.
Before working inside your computer

1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
6 Working on your computer

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board.
CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display.
7. Place the computer face down.
Turning off your computer

Turning off your computertablet tablet— Windows
CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your
computer or remove the side cover.
1. Click or tap .
2. Click or tap and then click or tap Shut down.

NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not
automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them off.
After working inside your computer

NOTE: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
Working on your computer 7

2
Disassembly and reassembly
Topics:
• Recommended tools
• Cover
• Front Bezel
• Cooling shroud
• Expansion card
• Hard drive
• Optical drive
• WLAN card
• Heat sink assemblyassembly
• Memory modules
• Power supply unit
• System fan
• Coin-cell battery
• System board
Recommended tools
The procedures in this document require the following tools:
● Small flat blade screwdriver
● Phillips # 1 screwdriver
● Small plastic scribe
Cover
Removing the cover
1. Follow the procedure in Before working inside your computer.
2. Follow the steps to remove the cover:
a. Remove the two 6-32xL6.35 screws that secure the cover to the computer [1].
b. Slide the computer cover towards the back of the computer [2].
8 Disassembly and reassembly

c. Lift and remove the cover from the computer [3].
Disassembly and reassembly 9

Installing the cover
1. Slide the cover from the back of the computer, until the latches snap-in [1].
2. Replace the two 6-32xL6.35 screws to secure the cover [2].

3. Follow the procedures in After Working Inside Your Computer
Front Bezel
Removing the front bezel
2. Remove cover.
3. Follow the steps to remove the front bezel:
a. Lift the tabs [1], and pull the front bezel [2].
b. Lift the front bezel to remove it from the computer [3].
c. Pull the tabs to remove the front bezel.

d. Rotate the front bezel away from the computer [1] and pull to release the tabs on the front bezel from the front-panel
slots [2].

Installing the front bezel
1. Hold the bezel and ensure that the hooks on the tabs snap into the notches on the computer [1].
2. Rotate the front bezel toward the front of the computer [2].
3. Press the front bezel until the tabs snap in.

4. Install the cover.
5. Follow the procedure in After Working Inside Your Computer.
Cooling shroud
Removing the cooling shroud
NOTE: Cooling shroud is not a mandatory removal but recommended for easier access to the cables.

2. Remove the cover
3. Follow the steps to remove the heat sink fan cover:
a. Pry the plastic notches that secure the fan cover in an outward direction [1].
b. Remove the fan cover from the heat sink assembly [2].

Installing the cooling shroud
1. Align the tabs on the cooling shroud with the securing slots on the computer.
2. Lower the cooling shroud into the chassis until it is firmly seated. the notches secure with a click sound and the cooling
shroud is firmly seated [1].

NOTE: Make sure the cooling shroud is placed such that the 'REAR' mark on the cooling shroud is towards the rear side
of the system.
3. Install the cover.

Expansion card
Removing the PCIe X1 expansion card-optional
2. Remove the cover.
3. Perform the following steps to remove the expansion card:
a. Pull the metal tab to release the expansion card [1].

b. Push the tab forward [2], and remove the expansion card from the slot on the computer [3].
c. Remove the expansion card from the slot on the computer

Installing the PCIe X1 expansion card–optional
1. Insert the expansion card on the slot.

2. Push the card- retention latch to secure the expansion card.
3. Push the metal tab until it snaps in place.

4. Install the cover
Hard drive
Removing the 3.5-inch hard drive chassis assembly
2. Remove the:
a. cover
b. front bezel
c. cooling shroud
3. Disconnect the power and the data cables from the hard drive [1].
NOTE: For easy access to the power and the data cables, it is recommended to remove the cooling shroud.
4. Remove the 6-32xL3.6two 6-32xL6.35 screws that secure the 3.5-inch hard drive chassis to the drive bay [2].

5. Press the blue tab, and slide the 3.5-inch hard drive chassis from the hard drive bay.
6. Slide the 3.5-inch hard drive chassis and lift it from the system.

Removing the 3.5-inch hard drive from the hard drive bracket
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. cover
b. front bezel
c. cooling shroud
d. 3.5-inch hard drive chassis
3. Follow the steps to remove hard drive bracket:
a. Remove the two 6-32xL3.6 screws that secures the hard drive to the bracket [1].
b. Slide and remove the hard drive from the bracket [2].

Installing the 3.5-inch hard drive into the hard drive bracket
1. Slide the hard drive into the hard drive bracket [1].
2. Replace the two 6-32xL3.6 screws to secure the hard drive to the bracket [2].
3. Install:
a. 3.5-inch hard drive chassis
b. cooling shroud
c. front bezel
d. cover

Installing the 3.5-inch hard drive chassis
1. Slide the 3.5-inch hard drive chassis into the drive bay.
2. Replace the two 6-32xL3.56 screws to secure the 3.5-inch hard drive chassis to the computer [1].
3. Connect the data and power cables to the hard drive [2].

4. Install:
a. cooling shroud
b. front bezel
c. cover
5. Follow the procedures in After Working Inside Your Computer.
Optical drive
Removing the drive cage
2. Remove the:
a. cover
b. front bezel
c. cooling shroud
3. Follow the steps to release the drive cage:
a. Remove the 6-32xL3.66-32xL6.35 screw that secures the drive cage to the drive bay [1].

b. Press the blue tab to release the drive cage [2].
c. Slide the drive cage from the computer [3].
4. Follow the steps to remove the drive cage:

a. Disconnect the power and the data cables from the optical drive [1].
NOTE: For easy access to the power and the data cables, it is recommended to remove the cooling shroud.
b. Slide the optical drive [2] and lift it up to remove it from the chassis [3].
c. Lift the optical drive cage from the system [2].

Removing the optical drive
2. Remove the:
a. cover
b. front bezel
c. cooling shroud

e. drive cage
3. Follow the steps to remove the bracket from the optical drive.
a. Remove the M2L2(04)three M2x2 screws that secure the bracket to the optical drive [1].
b. Slide the optical drive from the bracket [2].
NOTE: Remove the optical-drive bracket only if you are replacing with a new optical drive. Otherwise, if optical drive
removal is only a pre-requisite to remove other components, then ignore Step 5 and Step 6
Installing the optical drive

1. Slide the optical drive into the drive bay until it snaps [1].
2. Tighten the M2L2(04)three M2x2 screws to secure the optical drive to the bracket [2].

3. Install the:
a. drive cage
b. 3.5-inch hard drive chassis
c. cooling shroud
d. front bezel
e. cover
4. Follow the procedures in After working inside your computer.
Installing the drive cage

1. Place the drive cage in the chassis [1] and connect the data and power cables to the optical drive [2].

2. Insert the drive cage into the slot until it clicks into place [1].
3. Replace the 6-32xL3.66-32xL6.35 screw to secure the drive cage to the chassis [2].

4. Connect the data and power cables to the optical drive.
5. Install the:
a. 3.5-inch hard drive chassis
b. cooling shroud
c. front bezel
d. cover
WLAN card
Removing the WLAN card
2. Remove the:
a. cover
b. front bezel
c. cooling shroud
e. drive cage
f. optical drive
3. Perform the following steps to remove the WLAN card from the computer:
a. Remove the M2L3.5 screw to release the plastic tab that secures the WLAN card to the computer [1, 2].
b. Disconnect the WLAN cables from the connectors on the WLAN card [3].
c. Remove the WLAN card from its connector on the system board [4].

Installing the WLAN card
1. Insert the WLAN card to the connector on the system board [1].
2. Connect the WLAN cables to the connectors on the WLAN card[ 2] .
3. Place the plastic tab and tighten the M2x3.5 screw to secure the WLAN card to the system board [3].

4. Install:
a. optical drive
b. drive cage
c. 3.5-inch hard drive chassis
d. cooling shroud
e. front bezel
f. cover
Heat sink assemblyassembly

Removing the heat sink assembly
2. Remove the:
a. cover
b. bezel
c. cooling shroud

e. optical drive
3. Follow the steps to remove the heat sink assembly:
a. Disconnect the heat sink assembly cable from the system board [1].
b. Remove the screws to loosen the processor fan and the heat sink [2].
c. Remove the screws securing the heatsink assembly in a sequential order [1,2,3,4].
d. Lift the heat sink and remove it from the chassis [3].

Installing the heat sink assembly
1. Place the heat sink assembly in the slot by aligning with the screw holders.
2. Tighten the screws in a sequential order to secure the heat sink assembly to the system board [1,2,3,4].

3. Connect the heat sink assembly cable to the connector on the system board.

4. Install:
a. optical drive
c. cooling shroud
d. front bezel
e. cover
Memory modules
Removing the memory module
2. Remove the: cover.
a. cover
b. front bezel
d. drive cage
e. Cooling shroud
3. To remove the front memory module:
a. Pull the clips securing the memory module until the memory module pops up [1].
b. Remove the memory module from the system board [2].

Installing the memory module
1. Insert the memory module into the memory module socket until the clips secure the memory module.

2. Install the: cover.
a. cooling shroud
b. drive cage
d. front bezel
e. cover
3. Follow the procedure in After working inside your computer.
Power supply unit

Removing the power supply unit PSU
2. Remove the:
a. cover
b. front bezel
c. cooling shroud

e. drive cage
3. Perform the following steps to remove the power supply unit (PSU) from the computer:
a. Disconnect the PSU cables from the connectors on the system board [1, 23].
b. Unroute the PSU cables from the holdermetal clips [2,3,4].
4. Perform the following steps to remove the PSU:

a. Remove the three 6-32xL6.35 screws that secure the PSU [1].
b. Press the blue release tab to release the PSU [2].
c. Slide and lift the PSU from the computer [3].

Installing the power supply unit PSU
1. Slide the PSU towards the back of the computer until it snaps into place.

2. Replace the three 6-32xL6.35 screws to secure the power supply unit to the computer.

3. Route the PSU cables through the placeholder.
4. Connect the PSU cables to their connectors on the system board.

5. Install the:
a. drive cage
c. cooling shroud
d. front bezel
e. cover
System fan
Removing the system fan
2. Remove the:
a. cover
b. bezel
c. cooling shroud
d. hard drive assembly
e. optical drive
3. Perform the following steps to remove the system fan from the computer:
a. Disconnect the system fan cable from the connector on the system board [1].

b. Unroute the system fan cable [2].
4. Remove the M6xL10 screws that secure the system fan to the computer chassis and remove it from the computer. [1,2]

Installing the system fan
1. Place the system fan on the computer.
2. Tighten the M6xL10 screws to secure the system fan to the computer.
3. Route and connect the system fan cable to the connector on the system board.
4. Install the:
a. optical drive
b. hard drive assembly
c. cooling shroud
d. front bezel
e. cover
Coin-cell battery
Removing the coin cell battery
1. Follow the procedures in Before working inside your computer.
2. Remove the:
a. cover
b. front bezel
c. cooling shroud
e. drive cage
3. Perform the following steps to remove the coin cell battery:
a. Press the release latch away from the battery to allow the battery to pop up from the socket [1].
b. Press the coin cell battery on the open space of the socket using your finger so that the battery pops up from the socket
[1].
c. Lift the coin cell battery out of the computer [2].

Installing the coin cell battery
1. Place the coin cell battery in its slot on the system board [1] and press until it snaps in place [2].on the system board.

2. Press until the release latch springs back into place and secures it.
3. Install the:
a. drive cage
c. cooling shroud
d. front bezel
e. cover
System board
Removing the system board
2. Remove the
a. cover
b. bezel
c. expansion cards

d. memory module
e. cooling shroud
f. hard drive assembly
g. optical drive
h. WLAN card
i. heat sink assembly
j. power supply unit
k. system fan
l. coin cell battery
3. Disconnect the cables from the system board:
4. Follow the steps to release the I/O panel:

a. Remove the 6-32xL6.35 screw that secures the I/O panel to the chassis [1].
b. Press the tab to release the I/O panel from the chassis [2].
c. Pull the I/O panel to release the I/O panel.

5. Follow the steps to remove the system board:
a. Remove the 6-32xL6.35 screws that secure system board to the chassis [1].
b. Lift the system board from the chassis.
Installing the system board

1. Insert the system board and ensure that ports are aligned to the holes on the back panel.
2. Tighten the 6-32xL6.35 screws to secure the system board.
3. Push the I/O panel to its original position until it snaps in.
4. Tighten the 6-32xL6.35 screw to secure the I/O panel to the chassis.

5. Connect the cables to the system board.
6. Install the:
a. coin cell battery
b. system fan
c. power supply unit
d. heat sink assembly
e. WLAN card
f. optical drive
g. hard drive assembly
h. cooling shroud
i. memory module
j. expansion card
k. front bezel
l. cover
System board layout
1. Processor socket 2. CPU fan connector

3. PSU connector 4. Memory slot
5. WLAN card slot 6. Power button cable connector
7. Coin cell battery connector 8. System fan connector
9. SATA power connector 10. SATA0 connector
11. SATA2 connector 12. PSU connector
13. SATA1 connector 14. PCIex16 card slot
15. PCIex1 card slot

3
Technology and components
Topics:
• Processors
• Chipsets
• Intel HD Graphics
• Display options
• Hard drive options
• USB features
• HDMI 1.4
• Memory features
• Realtek HD audio drivers
Processors
Vostro 3267 systems are shipped with Intel 6th generation core processor technology. Vostro 3268 systems are shipped with
Intel 7th generation core processor technology.
Vostro 3267:
● Intel 6th Generation Celeron G3900 (2 MB Cache, 2.80 GHz)
● Intel 6th Generation Pentium G4400 (3 MB Cache, 3.30 GHz)
● Intel 6th Generation Core i3-6100 (3 MB Cache, 3.70 GHz)
● Intel 6th Generation Core i5-6400 (6 MB Cache, up to 3.30 GHz)
Vostro 3268:
● Intel 7th Generation Celeron G3930 (2 MB Cache, 2.90 GHz)
● Intel 7th Generation Pentium G4560 (3 MB Cache, 3.50 GHz)
● Intel 7th Generation Core i3-7100 (3 MB Cache, 3.90 GHz)
NOTE: The clock speed and performance varies depending on the workload and other variables. Total cache up to 8 MB
cache depending on processor type.
Identifying processors in Windows 10

1. Tap Search the Web and Windows.
2. Type Device Manager.
3. Tap Processor.
The basic information of the processor is displayed.
Verifying the processor usage in Task Manager

1. Right click on the desktop.
2. Select Start Task Manager.
Technology and components 57

The Windows Task Manager window is displayed.
3. Click the Performance tab in the Windows Task Manager window.
Verifying the processor usage in Resource Monitor

1. Right click the desktop.
2. Select Start Task Manager.
The Windows Task Manager window is displayed.
3. Click the Performance tab in the Windows Task Manager window.
The processor performance details are displayed.
4. Click Open Resource Monitor.
58 Technology and components

Chipsets
All Desktops communicate with the CPU through the chipset. This system is shipped with the Intel 100 Series chipset.
Downloading the chipset driver

1. Turn on the computer.
2. Go to Dell.com/support.
3. Click Product Support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
4. Click Drivers and Downloads.

5. Select the operating system installed in your computer.
6. Scroll down the page, expand Chipset, and select your chipset driver.
7. Click Download File to download the latest version of the chipset driver for your computer.
8. After the download is complete, navigate to the folder where you saved the driver file.
9. Double-click the chipset driver file icon and follow the instructions on the screen.
Identifying the chipset in Device Manager on Windows 10
1. Click All Settings on the Windows 10 Charms Bar.

2. From the Control Panel, select Device Manager.
3. Expand System Devices and search for the chipset.

Intel chipset drivers
Verify if the Intel chipset drivers are already installed in the computer.
NOTE: Click Start > Control Panel > Device Manager
or
In Search the web and Windows, type Device Manager
Table 1. Intel chipset drivers

Before installation After installation

Intel HD Graphics
This computer is shipped with the following list of Intel HD Graphics chipsets.
1. Intel Corei3-6606U Intel HD graphics 520
2. Intel Celeron 3865U Intel HD graphics 610
3. Intel Pentium 4415U Intel HD graphics 610
4. Intel Core i5-7200U Intel HD graphics 620
Intel HD Graphics drivers

Verify if the Intel HD Graphics drivers are already installed in the computer.
NOTE: Click Start > Control Panel > Device Manager.
or
Tap Search the web and Windows and type Device Manager
Table 2. Intel HD Graphics drivers

Display options
Identifying the display adapter
1. Start the Search Charm and select Settings.
2. Type Device Manager in the search box and tap Device Manager from the left pane.
3. Expand Display adapters.
The display adapters are displayed.
Downloading drivers
1. Turn on the computer.
3. Click Product Support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model.
4. Click Drivers and Downloads.

5. Select the operating system installed on your computer.
6. Scroll down the page and select the driver to install.
7. Click Download File to download the driver for your computer.
8. Navigate to the folder where you saved the driver file, after the download is complete.
9. Double-click the driver file icon and follow the instructions on the screen.

Changing the screen resolution
1. Right click on the desktop and select Display Settings.
2. Tap or click Advanced display settings.
3. Select the required resolution from the drop-down list and tap Apply.
Adjusting brightness in Windows 10

To enable or disable automatic screen brightness adjustment:
1. Click open Settings from Start menu on Windows 10.

2. Click System → Display.
3. Use the Adjust brightness level to adjust the brightness manually.
Connecting to external display devices Windows 7, 8.1 and 10

Follow these steps to connect your computer to an external display device:
1. Ensure that the projector is turned on and plug the projector cable into a video port on your computer.
2. Press the Windows logo+P key.
3. Select one of the following modes:
● PC screen only
● Duplicate
● Extend
● Second Screen only
Hard drive options

Identifying the hard drive in Windows 10
1. Click All Settings on the Windows 10 Charms Bar.
2. Click Control Panel, select Device Manager , and expand Disk drives.
The hard drive is listed under Disk drives.

Entering BIOS setup
1. Turn on or restart your laptop.
2. When the Dell logo appears, perform one of the following actions to enter the BIOS setup program:
● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
Hard drive is listed under the System Information under the General group.
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and
peripheral devices like mice, keyboards, external drivers, and printers.
Table 3. USB evolution

Type Data Transfer Rate Category Introduction Year
USB 2.0 480 Mbps High Speed 2000
USB 3.0/USB 3.1 Gen 5 Gbps SuperSpeed 2010
1 Port
USB 3.1 Gen 2 10 Gbps SuperSpeed 2013
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)

For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion
devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.
The USB 3.0/USB 3.1 Gen 1 finally has the answer to the consumers' demands with a theoretically 10 times faster than its
predecessor. In a nutshell, USB 3.1 Gen 1 features are as follows:
● Higher transfer rates (up to 5 Gbps)
● Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
● New power management features
● Full-duplex data transfers and support for new transfer types
● Backward USB 2.0 compatibility
● New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.

Speed
Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed
and Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8 Gbps. While the specification retains Hi-Speed, and
Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480 Mbps and 12
Mbps respectively and are kept to maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
● An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
● USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more
for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and
cabling.
● USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a
10-fold increase in theoretical bandwidth.
With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices,
high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever
come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320 Mbps (40 MB/s) — the
actual real-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a
real-world maximum rate of 400MB/s with overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB
2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall
experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression
perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much
better. Single-link DVI requires almost 2Gbps throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its
promised 4.8Gbps speed, the standard will find its way into some products that previously weren't USB territory, like external
RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
● External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
● Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
● USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
● USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
● USB 3.0/USB 3.1 Gen 1 Solid-state Drives
● USB 3.0/USB 3.1 Gen 1 RAIDs
● Optical Media Drives
● Multimedia Devices
● Networking
● USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs

Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0.
First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the
higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0
contacts in the exact same location as before. Five new connections to carry receive and transmitted data independently are
present on USB 3.0/USB 3.1 Gen 1 cables and only come into contact when connected to a proper SuperSpeed USB connection.
HDMI 1.4
This topic explains the HDMI 1.4 and its features along with the advantages.
HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI
provides an interface between any compatible digital audio/video source, such as a set-top box, DVD player, or A/V receiver
and a compatible digital audio and/or video monitor, such as a digital TV (DTV). The intended applications for HDMI are set-top
boxes, TVs, and DVD players. The primary advantage is cable reduction and content protection provisions. HDMI supports
standard, enhanced, or high-definition video, plus multichannel digital audio on a single cable.
NOTE: The HDMI 1.4 will provide 5.1 channel audio support.
HDMI 1.4 Features

● HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their
IP-enabled devices without a separate Ethernet cable
● Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround
audio system, eliminating the need for a separate audio cable
● 3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater
applications
● Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture
settings based on content type
● Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics.
● HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up
to 1080p
● Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique
demands of the motoring environment while delivering true HD quality
Advantages of HDMI
● Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
● Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video
formats in a simple, cost-effective manner
● Audio HDMI supports multiple audio formats, from standard stereo to multichannel surround sound
● HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple
cables currently used in A/V systems
● HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
Memory features
In this computer, the memory (RAM) is a part of the system board.
● This computer supports 2133 MHz DDR4 for Vostro-3267 system.
● This computer supports DDR4 2133 MHz / 2400 MHzf or Vostro-3268 system.
NOTE: If this product is purchased with Intel 6th Gen CPUs or 7th Gen Celeron dual core CPU, the maximum MHz this
product can achieve is 2133, though the memory material used is 2400 MHz.

Verifying system memory
Windows 10
1. Clickthe Windows button and select All Settings > System .

2. Under System, click About.
Verifying system memory in setup

1. Turn on or restart your computer..
2. Perform one of the following actions after the Dell logo is displayed:
● BIOS — Tap F2 until theEntering BIOS setup message appears.
● Boot Menu — Tap F12 to enter the boot section menu.
3. On the left pane, select Settings > General > System Information,
The memory information is displayed on the right pane.
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and
allows up to 512 GB in capacity, compared to the DDR3's maximum capacity of 128 GB per DIMM. DDR4 synchronous dynamic
random-access memory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of
memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4
also supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its
memory. Deep power-down mode is expected to reduce standby power consumption by 40 to 50 percent.
Key Specifications
The following table lists the specifications' comparison between DDR3 and DDR4:
Table 4. DDR3 vs DDR4

Feature/Option DDR3 DDR4 DDR 4 Advantages
Chip Densities 512 Mb-8 Gb 4 Gb-16 Gb Larger DIMM capacities

Data rates 800 Mb/s-2133 Mb/s 1600 Mb/s-3200 Mb/s Migration to higher speed I/O
Voltage 1.5 V 1.2 V Reduced memory power
demand
Low voltage standard Yes (DDR3L at 1.35V) Anticipated at 1.05V Memory Power Reductions
Internal banks 8 16 Higher data rates
Bank groups (BG) 0 4 Faster burst accesses
VREF inputs 2 —DQs and CMD/ADDR 1 — CMD/ADDR VREFDQ Now Internal

tCK — DLL Enabled 300 Mhz-800 Mhz 667Mhz-1.6Ghz Higher data rates
tCK — DLL Disabled 10MHz – 125MHz (optional) Undefined to 125MHz DLL-off now fully supported
Read Latency AL+CL AL+CL Expanded values
Write Latency AL+CWL AL+CWL Expanded values
DQ Driver (ALT) 40&Omega 48&Omega Optimal for PtP Applications

Table 4. DDR3 vs DDR4 (continued)
Feature/Option DDR3 DDR4 DDR 4 Advantages
DQ Bus SSTL15 POD12 Less I/O Noise and Power

RTT Values (in &Omega) 120,60,40,30,20 240,120,80,60,48,40,34 Support for higher data rates
RTT not allowed READ Bursts Disables during READ Bursts Ease of use
ODT Modes Nominal, Dynamic Nominal, Dynamic,Park Add’l Control Mode; OTF
Value Change
ODT Control ODT Signaling Required ODT Signaling Not Required Ease of ODT Control; Allows
Non-ODT Routing, PtP Apps
Multi-Purpose Register Four Registers – 1 Defined, 3 Four Registers – 3 Defined, 1 Provides Additional Specialty
RFU RFU Readout
DIMM Types RDIMM, LRDIMM, UDIMM, RDIMM, LRDIMM, UDIMM,
SODIMM SODIMM
DIMM Pins 240 (R, LR, U); 204 288 (R, LR, U); 260
(SODIMM) (SODIMM)
RAS ECC CRC, Parity, Addressability, More RAS features; improved
GDM data integrity
DDR4 Details
There are subtle differences between DDR3 and DDR4 memory modules, as listed below.
Key notch difference
The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module. Both notches are on the
insertion edge, but the notch location on the DDR4 is slightly different, to prevent the module from being installed into an
incompatible board or platform.
Figure 1. Notch difference
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
Figure 2. Thickness difference
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.

Figure 3. Curved edge
Testing memory using ePSA

1. Turn on or restart your computer.
2. Perform the following actions immediately after the Dell logo is displayed:
● With keyboard — Press F2.
The PreBoot System Assessment (PSA) starts on your computer.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn off
the computer and try again.
Realtek HD audio drivers

Verify if the Realtek audio drivers are already installed in the computer.
1. Click Start
2. Navigate to Control Panel
3. Under Device Manager, click Sound,video and game controllers
Table 5. Realtek HD audio drivers


4
Troubleshooting
Topics:
• Diagnostic and Power LED codes
• Diagnostic error messages
• System error messages
• Enhanced Pre-Boot System Assessment — ePSA diagnostics
Diagnostic and Power LED codes

Table 6. Power LED states
Power LED light status Possible cause Troubleshooting steps
Off The computer is either turned ● Re-seat the power cable
off or is not receiving power in the power connector on
or in Hibernation mode. the back of the computer
and the electrical outlet.
● If the computer is plugged
into a power strip,
ensure that the power
strip is plugged into an
electrical outlet and is
turned on. Also, bypass
power protection devices,
power strips, and power
extension cables to verify
that the computer turns
on properly.
● Ensure the electrical outlet
is working by testing it
with another device, such
as a lamp.
Solid amber / blinking amber The second state of the LED ● Remove and reinstall any
at power up, indicates that cards.
the POWER_GOOD signal is ● Remove and reinstall
active and it is probable that the graphics card, if
the power supply is fine. applicable.
● Ensure the power cable is
Initial State of LED at power
connected to the system
up. Refer to the table below
board and processor.
for Blinking Amber pattern
diagnostic suggestions and
possible failures.
Slow Blinking white light System is in a low power ● Press the power button to
state, either S1 or S3. This bring the computer out of
does not indicate a fault the sleep mode.
condition. ● Ensure all power cables
are securely connected to
the system board.
● Ensure the main power
cable and front panel
Troubleshooting 69
Table 6. Power LED states (continued)
Power LED light status Possible cause Troubleshooting steps
cable are connected to the
system board.
Steady white The computer is fully If the computer is not
functional and in the On state. responding, do the following:
● Ensure the display is
connected and turned on.
● If the display is connected
and turned on, listen for a
beep code.
NOTE: Amber LED blinking pattern : The pattern is 2 or 3 blinks followed by a short pause then X number of blinks up to
7. The repeated pattern has a long pause inserted in the middle. Example 2,3 = 2 amber blinks, short pause, 3 amber blinks
followed by long pause then repeats.
Table 7. Diagnostic power LED codes

State State Name Blinking Amber Problem Description Suggested
Pattern Resolution
- - 2 blinks > short pause > Bad Motherboard Replace the
motherboard
1 blink > long pause >
repeats
- - 2 blinks > short pause > Bad Motherboard, If customer can assist
Power Supply or Power to troubleshoot, narrow
2 blinks > long pause > Supply cabling
down the issue with
repeats
PSU BIST Test, reseat
cable.
If nothing works,
replace the
motherboard, power
supply or cabling
- - 2 blinks > short pause > Bad Motherboard, If customer can assist
Memory or Processor to troubleshoot, narrow
3 blinks > long pause >
down the issue by
repeats
reseating memory and
swapping an available
known good memory.
If nothing works,
replace the
motherboard, memory
or processor
- - 2 blinks > short pause > Bad coin cell battery If customer can assist
to troubleshoot, narrow
down the issue by
repeats
swapping a known good
coin cell battery if
available.
If nothing works,
replace the coin cell
battery
S1 RCM 2 blinks > short pause > BIOS Checksum Failure System is in Recovery
Mode.
repeats
70 Troubleshooting
Table 7. Diagnostic power LED codes (continued)
Pattern Resolution
Flash latest BIOS

version. If problem
persists, replace the
motherboard
S2 CPU 2 blinks > short pause > Bad Processor CPU configuration
activity is in progress
6 blinks > long pause > or a CPU failure was
repeats detected. Replace the
processor
S3 MEM 2 blinks > short pause > Memory failures Memory subsystem
configuration activity is
in progress. Appropriate
repeats
memory modules were
detected but a memory
failure has occurred.
If customer can assist
down the issue with
reseating memory and
swapping a known good
memory if available.
If nothing works,
replace the memory.
S4 PCI 3 blinks > short pause > PCIe Device or Video PCIe device
subsystem failures configuration activity
is in progress or
repeats
PCIe device failure was
detected.
down the issue by
reseating PCIe card and
removing one by one to
determine which card
failed.
If identified the PCIe
card failed, replace the
PCIe Card.
If none of the PCIe
Cards failed, replace
the motherboard.
S5 VID 3 blinks > short pause > Video Subsystem failure Video subsystem
configuration activity
in progress or video
repeats
subsystem failure.
down the issue by
removing one by one to
determine which card
failed.
Troubleshooting 71
Pattern Resolution
If identified the card

failed, replace the card.
If none of the card
failed, replace the
motherboard.
S6 STO 3 blinks > short pause > No Memory detected If customer can assist
down the issue by
repeats
removing one by one
memory to determine
which one failed
and swapping to a
known good memory if
available to confirm.
If identified the memory
failed, replace the
memory.
If none of the memory
failed, replace the
motherboard.
S7 USB 3 blinks > short pause > Storage Subsystem Possible storage
failure device configuration in
progress or storage
repeats
subsystem failure.
If customer can
assist to troubleshoot,
narrow down the
issue by removing
one by one storages
on motherboard to
determine which one
failed.
If identified the storage
failed, replace the
storage.
If identified the storage
failed, replace the
storage.
S8 MEM 3 blinks > short pause > Memory configuration Memory subsystem
or incompatible error configuration activity is
in progress. No memory
repeats
modules were detected.
down the issue by
removing one by
one the memory
on motherboard to
determine which one
failed. Also, combining
the configuration to
validate appropriate
combination.
72 Troubleshooting
Pattern Resolution
If identified the
component failed,
replace the component.
If none of
the component
failed, replace the
motherboard.
S9 MBF 3 blinks > short pause > System board failure Fatal system board
failure detected.
repeats If customer can assist
down the issue by
removing one by
one the component
on motherboard to
determine which one
failed.
If identified any of
the component failed,
replace the component.
If none of
the component
failed, replace the
motherboard.
S10 MEM 3 blinks > short pause > Possible memory failure Memory subsystem
configuration activity is
in progress. Memory
repeats
modules have been
detected but appear to
be incompatible or in an
invalid configuration.
down the issue by
removing one by
one the memory
on motherboard to
determine which one
failed.
If identified the memory
failed, replace the
memory.
If else, replace the
motherboard.
WARNING: The power LED only serve as an indicator of the progress through the POST process. These LEDs do
not indicate the problem that caused the POST routine to stop
Troubleshooting 73
Diagnostic error messages
Table 8. Diagnostic error messages
Error messages Description
AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty. For an
external mouse, check the cable connection. Enable the
Pointing Device option in the System Setup program.
BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly, put
spaces in the proper place, and used the correct path name.
CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed.
Contact Dell
CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the
computer.
DATA ERROR The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly
seated. Reinstall the memory modules or, if necessary, replace
them.
DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in
Dell Diagnostics.
DRIVE NOT READY The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.
ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard. Reinsert the
card or try another card.
EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory
(NVRAM) does not match the memory module installed in the
computer. Restart the computer. If the error appears again,
Contact Dell
THE FILE BEING COPIED IS TOO LARGE FOR THE The file that you are trying to copy is too large to fit on the
DESTINATION DRIVE disk, or the disk is full. Try copying the file to a different disk
or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE Do not use these characters in filenames.
FOLLOWING CHARACTERS: \ / : * ? " < > | -
GATE A20 FAILURE A memory module may be loose. Reinstall the memory module
or, if necessary, replace it.
GENERAL FAILURE The operating system is unable to carry out the command.
The message is usually followed by specific information.
For example, Printer out of paper. Take the
appropriate action.
HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type. Shut down the
computer, remove the hard drive, and boot the computer from
an optical drive. Then, shut down the computer, reinstall the
hard drive, and restart the computer. Run the Hard Disk
Drive tests in Dell Diagnostics.
HARD-DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive,
and boot the computer from an optical drive. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the
Hard Disk Drive tests in Dell Diagnostics.
HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive,
74 Troubleshooting
Table 8. Diagnostic error messages (continued)
and boot the computer from an optical drive. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the
Hard Disk Drive tests in Dell Diagnostics.
HARD-DISK DRIVE READ FAILURE The hard drive may be defective. Shut down the computer,
remove the hard drive, and boot the computer from an
optical. Then, shut down the computer, reinstall the hard
drive, and restart the computer. If the problem persists,
try another drive. Run the Hard Disk Drive tests in Dell
Diagnostics.
INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media,
such as an optical drive. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN The system configuration information does not match the
SYSTEM SETUP PROGRAM hardware configuration. The message is most likely to occur
after a memory module is installed. Correct the appropriate
options in the system setup program.
KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.
KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart
the computer, and avoid touching the keyboard or the mouse
during the boot routine. Run the Keyboard Controller test in
Dell Diagnostics.
KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.
KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable
connection. Restart the computer, and avoid touching the
keyboard or keys during the boot routine. Run the Stuck Key
test in Dell Diagnostics.
LICENSED CONTENT IS NOT ACCESSIBLE IN Dell MediaDirect cannot verify the Digital Rights Management
MEDIADIRECT (DRM) restrictions on the file, so the file cannot be played.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ A memory module may be faulty or improperly seated.
VALUE EXPECTING VALUE Reinstall the memory module or, if necessary, replace it.
MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the
operating system, another program, or a utility. Shut down
the computer, wait for 30 seconds, and then restart it. Run
the program again. If the error message still appears, see the
software documentation.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, A memory module may be faulty or improperly seated.
READ VALUE EXPECTING VALUE Reinstall the memory module or, if necessary, replace it.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, A memory module may be faulty or improperly seated.
READ VALUE EXPECTING VALUE Reinstall the memory module or, if necessary, replace it.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ A memory module may be faulty or improperly seated.
VALUE EXPECTING VALUE Reinstall the memory module or, if necessary, replace it.
NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive. If the hard drive is
your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted, Contact Dell.
NO TIMER TICK INTERRUPT A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.
Troubleshooting 75
Table 8. Diagnostic error messages (continued)
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME You have too many programs open. Close all windows and
PROGRAMS AND TRY AGAIN open the program that you want to use.
OPERATING SYSTEM NOT FOUND Reinstall the operating system. If the problem persists,
Contact Dell.
OPTIONAL ROM BAD CHECKSUM The optional ROM has failed. Contact Dell.
SECTOR NOT FOUND The operating system cannot locate a sector on the hard
drive. You may have a defective sector or corrupted File
Allocation Table (FAT) on the hard drive. Run the Windows
error-checking utility to check the file structure on the hard
drive. See Windows Help and Support for instructions (click
Start > Help and Support). If a large number of sectors are
defective, back up the data (if possible), and then format the
hard drive.
SEEK ERROR The operating system cannot find a specific track on the hard
drive.
SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run
the System Set tests in Dell Diagnostics. If the message
reappears, Contact Dell.
TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If
the problem persists, try to restore the data by entering the
System Setup program, then immediately exit the program. If
the message reappears, Contact Dell.
TIME-OF-DAY CLOCK STOPPED The reserve battery that supports the system configuration
settings may require recharging. Connect your computer to an
electrical outlet to charge the battery. If the problem persists,
Contact Dell.
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM The time or date stored in the system setup program does
SETUP PROGRAM not match the system clock. Correct the settings for the Date
and Time options.
TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.
UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning, or a memory
module may be loose. Run the System Memory tests and the
Keyboard Controller test in Dell Diagnostics or Contact
Dell.
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT Insert a disk into the drive and try again.
READY
System error messages

Table 9. System error messages
System message Description
Alert! Previous attempts at booting this The computer failed to complete the boot routine three
system have failed at checkpoint [nnnn]. For consecutive times for the same error.
help in resolving this problem, please note
this checkpoint and contact Dell Technical
Support
CMOS checksum error RTC is reset, BIOS Setup default has been loaded.
76 Troubleshooting
Table 9. System error messages (continued)
System message Description
CPU fan failure CPU fan has failed.
System fan failure System fan has failed.
Hard-disk drive failure Possible hard disk drive failure during POST.
Keyboard failure Keyboard failure or loose cable. If reseating the cable does not
solve the problem, replace the keyboard.
No boot device available No bootable partition on hard disk drive, the hard disk drive
cable is loose, or no bootable device exists.
● If the hard drive is your boot device, ensure that the
cables are connected and that the drive is installed
properly and partitioned as a boot device.
● Enter system setup and ensure that the boot sequence
information is correct.
No timer tick interrupt A chip on the system board might be malfunctioning or
motherboard failure.
NOTICE - Hard Drive SELF MONITORING SYSTEM S.M.A.R.T error, possible hard disk drive failure.
has reported that a parameter has exceeded
its normal operating range. Dell recommends
that you back up your data regularly. A
parameter out of range may or may not
indicate a potential hard drive problem
Enhanced Pre-Boot System Assessment — ePSA

diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded
with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular
devices or device groups allowing you to:
The ePSA diagnostics can be initiated by the FN+PWR buttons while powering on the computer.
● Run tests automatically or in an interactive mode
● Repeat tests
● Display or save test results
● Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
● View status messages that inform you if tests are completed successfully
● View error messages that inform you of problems encountered during testing
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
Running the ePSA Diagnostics

Invoke diagnostics boot by either of the methods that are suggested below:
1. Power on the computer.
2. As the computer boots, press the F12 key when the Dell logo is displayed.
3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.
NOTE: The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer.
The diagnostics starts running the tests on all the detected devices.
4. Press the arrow in the lower-right corner to go to the page listing.

The detected items are listed and tested.
Troubleshooting 77
5. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
6. Select the device from the left pane and click Run Tests.
7. If there are any issues, error codes are displayed.
Note the error code and contact Dell.
or
8. Shut down the computer.
9. Press and hold the Fn key, while pressing the power button, and then release both.
10. Repeat steps 3–7 above.
78 Troubleshooting
5
System Setup overview
System Setup allows you to:
● Change the system configuration information after you add, change, or remove any hardware in your computer.
● Set or change a user-selectable option such as the user password.
● Read the current amount of memory or set the type of hard drive installed.
Before you use System Setup, it is recommended that you write down the System Setup screen information for future
reference.
CAUTION: Unless you are an expert computer user, do not change the settings for this program. Certain
changes can cause your computer to work incorrectly.
Topics:
• Accessing System Setup
• System setup options
Accessing System Setup

1. Turn on (or restart) your computer.
2. After the white Dell logo appears, press F2 immediately.
The System Setup page is displayed.
NOTE: If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or
restart your computer and try again.
NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup.
System setup options

NOTE: Depending on the tabletcomputerlaptop and its installed devices, the items listed in this section may or may not
appear.
General screen options

This section lists the primary hardware features of your computer.
Option Description
System ● System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date,
Information Manufacture Date, and the Express Service Code.
● Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channels
Mode, Memory Technology, DIMM A1 Size, DIMM B 2Size.
● Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed,
Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable,
and 64-Bit technology.
● Device Information: Displays Primary Hard Drive, SATA-0SATA-0, SATA-1, SATA-2, SATA-3, LOM
MAC Address, Video Controller, Audio Controller.LOM MAC Address, Video Controller, Audio
Controller, WiFi Device, M.2PCIe SSD-0, Dock eSATA Device, Video BIOS Version, Video Memory,
Panel Type, Native Resolution, WiGig Device, Cellular Device, Bluetooth Device.
System Setup overview 79

Option Description
Boot Sequence
Boot Sequence Allows you to change the order in which the computer attempts to find an
operating system. The options are:
● Windows Boot Manager
● Onboard NIC(IPV4)
● Oboard NIC(IPV6)
● PEBOOT
By default, all the options are checked. You can also deselect any option or change
the boot order.
Boot List Options Allows you to change the boot list option:
● Legacy External Devices
● UEFI (default)
Advanced Boot This option allows you the legacy option ROMs to load.
Options ● By default, the Enable Legacy Option ROMs is disabledenabled
● This option allows you the legacy option ROMs to load. By default, the Enable Attemot Legacy Boot
is disabled.
.
UEFI Boot Path This options control whether or not the system will prompt the user to enter the Admin password (if set)
Security when booting a UEFI boot path from the F12 Boot Menu
● Always Except Internal HDD (default)
● Always
● Never
Date/Time Allows you to change the date and time.
System Configuration screen options

Option Description
Integrated NIC Allows you to configure the integrated network controller. The options are:
● Disabled
● Enabled
● Enabled w/PXE: This option is enabled by default.
SATA Operation Allows you to configure the internal SATA hard-drive controller. The options are:
● Disabled
● AHCI (default)AHCI
● RAID On(default)
Drives Allows you to configure the SATA drives on board. All drives are enabled by default. The options are:
● SATA-0
● SATA-1
● SATA-2
● SATA-3
● M.2 PCIe SSD-0
SMART This field controls whether hard drive errors for integrated drives are reported during system startup. This
Reporting technology is part of the SMART (Self-Monitoring Analysis and Reporting Technology) specification. This
option is disabled by default.
● Enable SMART Reporting
USB This field configures the integrated USB controller. If Boot Support is enabled, the system is allowed to
Configuration boot any type of USB Mass Storage Devices (HDD, memory key, floppy).
If USB port is enabled, device attached to this port is enabled and available for OS.
If USB port is disabled, the OS cannot see any device attached to this port.
80 System Setup overview

Option Description
● Enable USB Boot Support (default)
● Enable Front USB Ports(default)
● Enable Rear USB Ports (default)
NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.
Front USB This field enables or disables the front USB configuration
Configuration ● Rear Port 1(Bottom Left): This option is enabled by default.
● Rear Port 2 (Bottom Right): This option is enabled by default.
● Rear Port 1 (Top Left): This option is enabled by default.
● Rear Port 2 (Top Right): This option is enabled by default.
● Front Port 1 (Bottom Right)* (default)
● Front Port 2 (Bottom Left)* (default)
* denotes a USB 3.0-capable port
Rear USB This field enables or disables the front USB configuration
Configuration ● Front Port 1(Left): This option is enabled by default.
● Front Port 2 (Right): This option is enabled by default.
● Rear Port 1
● Rear Port 2
● Rear Port 3 (w/RJ-45)
● Rear Port 4 (w/RJ-45)
* denotes a USB 3.0-capable port
Audio This field enables or disables the integrated audio controller. By default, the Enable Audio option is
selected. The options are:
● Enable Microphone: This option is enabled by default.
Miscellaneous Allows you to enable or disable the following devices:
Devices ● Enable PCI Slot
● Enable Camera
● Enabled Secure Digital (SD) Card (default)
● Secure Digital (SD) Card Boot
● Secure Digital (SD) Card Read-Only Mode
NOTE: All devices are enabled by default.
Video screen options

Option Description
Primary Display This option option determines which video controller becomes the primary display when multiple
controllers are available in the system
● Auto: This option is enabled by default.
● Intel HD Graphics: This option is enabled by default.
Security screen options

Option Description
Admin Password Allows you to set, change, or delete the administrator (admin) password.
NOTE: You must set the admin password before you set the system or hard drive password. Deleting
the admin password automatically deletes the system password and the hard drive password.
NOTE: Successful password changes take effect immediately.

Option Description
Default setting: Not set
System Allows you to set, change, or delete the system password.

Password NOTE: Successful password changes take effect immediately.
Default setting: Not set
Internal HDD-0 Allows you to set, change, or delete the password on the system's internal hard-disk drive.
Password NOTE: Successful password changes take effect immediately.
Default Setting: Not set
Strong Password Allows you to enforce the option to always set strong passwords.
Default Setting: Enable Strong Password is not selected.
NOTE: If Strong Password is enabled, the Admin and System passwords must contain at least one
uppercase character, one lowercase character and be at least 8 characters long.
Password Allows you to determine the minimum and maximum length of the Administrator and System passwords.
Configuration
Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal HDD password,
when they are set. The options are:
● Disabled
● Reboot bypass
Default setting: Disabled
Password Allows you to enable the disable permission to the System and Hard Drive passwords when the admin
Change password is set.
Default setting: Allow Non-Admin Password Changes is selected.
UEFI Capsule This option controls whether the system allows the BIOS updates through UEFI capsule update packages.
Firmware Update This option is disabled by default.
Non-Admin Setup Allows you to determine whether changes to the setup options are allowed when an Administrator
Changes Password is set. If disabled the setup options are locked by the admin password.
TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. The options are:
● TPM On (enabled by default)
● Clear
● PPI Bypass for Enabled Commands
● PPI Bypass for Disabled Commands
● Attestation Enable (enabled by default)
● Key Storage Enable (enabled by default)
● SHA-256 (enabled by default)
● Disabled
● Enabled (enabled by default)
● Optional hardware TPM 2.0
NOTE: To upgrade or downgrade TPM1.2/2.0, download the TPM wrapper tool (software).
Computrace Allows you to activate or disable the optional Computrace software The options are:
● Deactivate
● Disable
● Activate
NOTE: The Activate and Disable options will permanently activate or disable the feature and no
further changes are allowed
Default setting: Deactivate
CPU XD Support Allows you to enable the Execute Disable mode of the processor.

Option Description
Enable CPU XD Support (default)
Admin Setup Allows you to prevent users from entering the setup when an Administrator password is set.
Lockout
Default Setting: Enable Admin Setup Lockout is not selected.
Secure Boot screen options

Option Description
Secure Boot This option enables or disables the Secure Boot feature.
Enable ● Disabled
● Enabled
Default setting: Enabled.
Expert Key Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable
Management Custom Mode option is disabled by default. The options are:
● PK
● KEK
● db
● dbx
If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are:
● Save to File—Saves the key to a user-selected file.
● Replace from File—Replaces the current key with a key from a user-selected file.
● Append from File—Adds a key to the current database from a user-selected file
● Delete—Deletes the selected key
● Reset All Keys—Resets to default setting
● Delete All Keys—Deletes all the keys
NOTE: If you disable the Custom Mode, all the changes made are erased and the keys restore to
default settings.
Intel Software Guard Extensions screen options

Option Description
Intel SGX Enable This field specifies you to provide a secured environment for running code/storing sensitive information in
the context of the main OS. The options are:
● Disabled
● Enabled
Enclave Memory This option sets SGX Enclave Reserve Memory Size. The options are:
Size ● 32 MB
● 64 MB
● 128 MB
Performance screen options

Option Description
Multi Core This field specifies whether the process has one or all cores enabled. The performance of some
Support applications improve with the additional cores. This option is enabled by default. Allows you to enable

Option Description
or disable multi-core support for the processor. The installed processor supports two cores. If you enable
Multi Core Support, two cores are enabled. If you disable Multi Core Support, one core is enabled.
● All (enabled by default)
● 1
● 2
● 3
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature.
● Enable Intel SpeedStep
Default setting: The option is enabled.
C-States Control Allows you to enable or disable the additional processor sleep states.
● C states
Default setting: The option is enabled.
Limited CPUID This field limits the maximum value the processor standard CPUID function supports.
Value ● Enable CPUID Limit
Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.
● Enable Intel TurboBoost
Default Setting: The option is enabled.
Power Management screen options

Option Description
AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is
connected.
● Power Off (default)
● Power On
● Last Power State
Auto On Time Allows you to set the time at which the computer must turn on automatically. The options are:
● Disabled
● Every Day
● Weekdays
● Select Days
Deep Sleep Allows you to aggressive the system is at conserving power while Shut down (S5) or in Hybernate (S4)
Control mode.
● Disabled (default)
● Enabled in S5 only
● Enabled in S4 and S5
USB Wake Allows you to enable USB devices to wake the system from Standby.
Support NOTE: This feature is only functional when the AC power adapter is connected. If the AC power
adapter is removed during Standby, the system setup removes power from all the USB ports to
conserve battery power.
● Enable USB Wake Support
Default setting: The option is disabled.
Wake on LAN/ Allows you to enable or disable the feature that powers on the computer from the Off state when
WLAN triggered by a LAN signal.
● Disabled: This option is enabled by default.
● LAN Only

Option Description
● WLAN Only
● LAN or WLAN
● LAN with PXE Boot
Block Sleep This option lets you block entering to sleep (S3 state) in operating system environment.
Block Sleep (S3 state)
Default setting: This option is disabled
Intel Ready Mode Allows you to replace sleep S3 to put your PC in an always aware state that allows the user to interact
with it even while the PC is asleep
● Eanble Intel Ready Mode: The option is disabled.
POST Behavior screen options

Option Description
Numlock LED This option option specifies whether the NumLock LED should be on when the system boots.
● Enable Numlock LED: The option is enabled.
Keyboard Errors This option option specifies whether the keyboard related errors are reported when it boots.
● Enables Keyboard Error Detection: The option is disabled.
Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps. The options are:
● Minimal(default)
● Thorough
● Auto
Virtualization support screen options

Option Description
Virtualization Allows you to enable or disable the Intel Virtualization Technology.
Enable Intel Virtualization Technology (default).
VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities
provided by Intel® Virtualization technology for direct I/O.
Enable VT for Direct I/O - enabled by default.
Maintenance screen options

Option Description
Service Tag Displays the Service Tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.
SERR Messages This field controls the SERR message mechanism. Some graphic card required the SERR message.
● Enable SERR Messages (default)
BIOS Downgrade This field controls flashing of the system firmware to pervious revisions.
Allows BIOS Downgrade (Enabled by default)
Data Wipe This field enables user to erase data from all internal storage device.
BIOS Recovery Allows you to recover from certain corrupted BIOS conditions from a recover file on the user primary hard
drive or an external USB key. Enabled by default.

Option Description
First Power On This option lets you set Ownership date. This option is disabled by default.
Date
System Log screen options

Option Description
BIOS Events Allows you to view and clear the System Setup (BIOS) POST events.
SupportAssist System Resolution

Option Description
Auto OS Allows you to control the automatic boot flow for SupportAssist System. Options are:
Recovery ● Off
Threshold ● 1
● 2 (Enabled by default)
● 3
SupportAssist Allows you to recover the SupportAssist OS Recovery (Disabled Enabledby default)
OS Recovery

6
Specifications
NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your
computer. For more information about the configuration of your computer, go to Help and Support in your Windows
operating system and select the option to view information about your computer.
Processor
Feature Specification
Type For Vostro 3267:
● Intel 6th Generation Celeron G3900
● Intel 6th Generation Pentium G4400
● Intel 6th Generation Core i3-6100
For Vostro 3268:
● Intel 7th Generation Celeron G3930
● Intel 7th Generation Pentium G4560
System information
Feature
Chipset Intel H110
Memory
Memory module Two DDR4 U-DIMM slots
connector
Memory module 2 GB, 4 GB, 8 GB, and 16 GB
capacity
Type 2133 MHz for Vostro 3267 system
2400 MHz for Vostro 3268 systems
NOTE: If this product is purchased with Intel 6th Gen CPUs or 7th Gen Celeron dual core CPU, the
maximum MHz this product can achieve is 2133, though the memory material used is 2400 MHz.
Minimum 2 GB
memory NOTE: Depending on the operating system installed, the requirement of the minimum memory might
vary.
Specifications 87
Maximum 32 GB
memory NOTE: Each UDIMM slot supports a maximum of 16 GB memory.
Video
Integrated Intel HD graphics
Controller
Integrated video Shared system memory
memory
Discrete video PCI express x16 graphics card
● NVIDIA GT 710 LP(Low Profile) with 2 GB memory DDR3
Audio
Type Integrated 5.1 high-definition audio
Communication
Type ● Dell Wireless Combo Card DW1707 and DW1810ac, and Intel 3165ac
● 10/100/1000 Gigabit Ethernet
● Bluetooth v4.0 +LE
Expansion bus
SATA 6 Gbps for hard drive; 1.5 Gbps for optical drive
USB 2.0 480 Mbps
USB 3.0 5 Gbps
Drives
Externally One
Accessible —
5.25–inch optical
drive bays
Internally One 3.5–inch or Two 2.5-inch drive bays
Accessible
88 Specifications
— 3.5–inch/2.5–
inch drive bays
Cards
PCIe ● one PCIe x16 half height card
● one PCIe x1 half height card
M2 Slot One M.2 card slot for Wi-Fi and Bluetooth combo card
External connectors
Audio — Back Three
panel
Audio — Front One headset connector
Panel
Network One RJ-45 connector
USB — Back Four USB 2.0 connectors
panel
USB — Front Two USB 3.0 connectors
Panel
Video ● one 15-hole VGA connector
● one 19-pin HDMI connector
Memory-card One
reader
Control Lights And Diagnostic Lights

Power button ● White light—solid white light indicates power-on state; blinking white light indicates sleep/stand-by
light state of the computer.
● Amber light—solid amber light indicates boot failure - System Power Error; blinking amber light
indicates boot failure - System Power OK.
Drive activity White light—blinking white light indicates that the computer is reading data from, or writing data to the
light hard drive.
Power
Wattage 180 W
Input voltage 90 VAC — 264 VAC
Input frequency 47 Hz–63 Hz
Specifications 89
Input current 3 A/ 1.5 A
Output current 2.5 A
Maximum heat NOTE: Heat dissipation is calculated by using the power supply wattage rating.
dissipation
Physical Dimensions of Chassis

Height 293.1 mm (11.54 inches)
Width 92.60 mm (3.65 inches)
Depth 314.5 mm (12.38 inches)
Weight— 4.40 kg (9.71 pounds)
Minimum
Environmental specifications
Temperature — 10 °C to 35 °C (50 °F to 95 °F)
Operating
Temperature — –40 °C to 65 °C (–40 °F to 149 °F)
Storage
Relative humidity 20 % to 80 % (non-condensing)
Altitude — –15.20 m to 5000 m (–50 ft to 10,000 ft)
Operating
Altitude — –15.20 m to 10668 m (–50 ft to 35,000 ft)
Storage
Airborne G1 as defined by ISA-S71.04–1985
contaminant level
90 Specifications
7
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.
Contacting Dell 91

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Dell Vostro 3267/3268

Regulatory Model: D13S

Chapter 1: Working on your computer........................................................................................... 6

Chapter 2: Disassembly and reassembly........................................................................................ 8

Chapter 3: Technology and components...................................................................................... 57

Chapter 5: System Setup overview..............................................................................................79

Chapter 7: Contacting Dell...........................................................................................................91

Before working inside your computer

6 Working on your computer

7. Place the computer face down.

Turning off your computer

2. Click or tap and then click or tap Shut down.

After working inside your computer

Working on your computer 7

8 Disassembly and reassembly

Disassembly and reassembly 9

10 Disassembly and reassembly

Disassembly and reassembly 11

12 Disassembly and reassembly

3. Press the front bezel until the tabs snap in.

14 Disassembly and reassembly

1. Follow the procedure in Before working inside your computer.

Disassembly and reassembly 15

Disassembly and reassembly 17

3. Install the cover.

18 Disassembly and reassembly

c. Remove the expansion card from the slot on the computer

Disassembly and reassembly 19

20 Disassembly and reassembly

Disassembly and reassembly 21

22 Disassembly and reassembly

Disassembly and reassembly 23

24 Disassembly and reassembly

Disassembly and reassembly 25

26 Disassembly and reassembly

Disassembly and reassembly 27

4. Follow the steps to remove the drive cage:

28 Disassembly and reassembly

Disassembly and reassembly 29

Installing the optical drive

30 Disassembly and reassembly

Installing the drive cage

Disassembly and reassembly 31

32 Disassembly and reassembly

Disassembly and reassembly 33

Disassembly and reassembly 35

Heat sink assemblyassembly

36 Disassembly and reassembly

Disassembly and reassembly 37

38 Disassembly and reassembly

Disassembly and reassembly 39

40 Disassembly and reassembly

Disassembly and reassembly 41

Power supply unit

42 Disassembly and reassembly

4. Perform the following steps to remove the PSU:

Disassembly and reassembly 43

c. Slide and lift the PSU from the computer [3].

44 Disassembly and reassembly