A Guide With Information, House Rules and Regulations: Nternational Otel

INTERNATIONAL HOTEL
4, Boulevard 1945
7511 AE Enschede
The Netherlands
Tel.: +31 (0)53 480 39 99
Fax: +31 (0)53 480 39 97
E-mail: hotel-itc@utwente.nl
Bank: ABN/AMRO 51.77.39.747
VAT: NL002946725B01
KvK: 06088220
A Guide with information, house rules and regulations
ITC International Hotel is a private limited company fully owned by the International Institute for Geo-Information Science and
Earth Observation (ITC), 99 Hengelosestraat, 7514 AE Enschede, The Netherlands
Version 2019
ITC International Hotel BV – ABC Guide version 22 July 2019
Accommodation ________________________________________________5
Alcohol, drugs and weapons _______________________________________5
Animals and pets _______________________________________________5
Automated external defibrillator (AED) ______________________________5
Balconies at IIH ________________________________________________5
Banks ________________________________________________________5
Bed __________________________________________________________5
Bottles _______________________________________________________6
Bicycle Shed ___________________________________________________6
Breakfast room _________________________________________________6
Bugs/vermin ___________________________________________________6
CCTV _________________________________________________________6
Check out _____________________________________________________7
Cleaning ______________________________________________________7
Cleaning material _______________________________________________7
Cleaning schedule _______________________________________________7
Copy machine/printer ____________________________________________8
Complaints ____________________________________________________8
Damages ______________________________________________________8
Electrical appliances _____________________________________________8
Elevators ______________________________________________________8
Emergencies ___________________________________________________8
Emergency exits ________________________________________________9
Extension box __________________________________________________9
External disturbances ____________________________________________9
Extra bed/guest ________________________________________________9
Family accommodation ___________________________________________9
Fire alarms ____________________________________________________9
Force Majeure _________________________________________________10
Garbage _____________________________________________________10
General Data Protection Regulation (GDPR)__________________________10
Hairdryer_____________________________________________________10
Housekeeping _________________________________________________10
Internet-connection ____________________________________________10
Inventory ____________________________________________________11
Invoice for accommodation ______________________________________11
Key _________________________________________________________11
Kitchen ______________________________________________________12
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Laundry ______________________________________________________13
Liability ______________________________________________________13
Magazine _____________________________________________________13
Mail _________________________________________________________13
Microwave ____________________________________________________14
Mosque ______________________________________________________14
Noise ________________________________________________________14
Parking ______________________________________________________14
Party room – “The Globe.” _______________________________________14
Payments ____________________________________________________14
Physician _____________________________________________________15
Post office in AKO Bookshop (opposite of AH Supermarket) opening hours _15
Purchasing Goods ______________________________________________15
Railway station ________________________________________________15
Rates ________________________________________________________15
Reception ____________________________________________________15
Recycle ______________________________________________________15
Refrigerators __________________________________________________15
Rent ________________________________________________________16
Responsibility _________________________________________________16
Room changes_________________________________________________16
Room reservations for guests _____________________________________16
Rooms _______________________________________________________16
Safety _______________________________________________________17
Safety Deposit Box _____________________________________________17
Safety regulations ______________________________________________17
Saving Energy _________________________________________________17
Smoking prohibition (also applicable to electronic cigarettes) ___________18
Social Facilities ________________________________________________18
Stamps for post________________________________________________18
Storage ______________________________________________________18
Storage box___________________________________________________18
Suggestions __________________________________________________18
Technical Department ___________________________________________18
Telephone numbers ____________________________________________19
Telephone ____________________________________________________19
Television ____________________________________________________19
Temporary absence ____________________________________________19
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Town Hall Registration __________________________________________19

Vacuum cleaner _______________________________________________19
Visitors ______________________________________________________19
Voltage ______________________________________________________19
Water _______________________________________________________19
Who is who ___________________________________________________20
General terms of the tenancy _____________________________________21
Fire- and calamity instructions ____________________________________24
Explanation of the thermo regulator _______________________________25
Environmental Information ______________________________________26
Rules, regulations and responsibilities Schermerhorn Lounge ____________27
Rules, regulations and responsibilities Table Tennis Room ______________29
Rules, regulations and responsibilities Party Room - The Globe ___________30
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Dear guest,
Accommodating the participants of ITC’s Geo-information Science and Earth Observation Graduate,
Degree, Diploma or Certificate programmes has been part of ITC’s mission since its foundation in 1950.
It was Professor Dr Willem Schermerhorn, the founding father of ITC, who felt that students should
concentrate on their studies and research, rather than being bothered by the logistics of
accommodation. As a tribute to his legacy, these principles have been pursued ever since.
In doing so, ITC has organised the accommodation tasks under a separate entity, the ITC International
Hotel, or “IIH” in short. ITC has charged IIH Management to provide economical accommodation and
related services. To this end, ITC offers financial support through a subsidy, to keep the
accommodation costs to the participants of ITC’s education and research programmes to a minimum.
Hotel, therefore, requests understanding of residents that although aiming at a 5* service level, we do
so at a 1* budget.
As a new guest of IIH, Hotel Management would like to welcome you to Enschede. This guide with our
house rules provides useful information on living in IIH.
The ITC International Hotel operates by the Uniform Conditions for the Hospitality Industry (UVH).
These are the conditions under which hospitality companies which are based in the Netherlands, such
as hotels, restaurants, cafés and related businesses, provide hospitality services and conclude
hospitality agreements. The UVH have been registered with the District Court and the Chamber of
Commerce and Industry in The Hague. You can download the conditions in English
https://www.khn.nl/uvh-en or www.khn.nl/uvh-cn
Due to some availability, the ITC International Hotel can accommodate some UT students as well. In
this guide, however, some information is only applicable to ITC students, this information is placed in a
grey box.
This guide is reviewed regularly and updated if necessary. If a substantial change in contents takes
place, IIH will send the adjustments to all guests. The ITC intranet hotel pages
(http://www.utwente.nl/itc/intranet/support/iih), provide the most recent version of this ABC guide and
other useful information.
Hotel Management hopes residents will have a good time with us, a pleasant stay in Enschede and
that residents will feel home away from home.
Sincerely yours
Erna Leurink Bianca Haverkate

Director ITC International Hotel BV Resident Manager ITC International Hotel BV
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Accommodation
ITC provides accommodation in well-furnished rooms at IIH as an integral component of study at ITC.
The hotel is located in the centre of Enschede close to the ITC, the railway and bus station, shopping
centre and market. IIH has 398 single rooms. There are 29 communal kitchens (two on each floor) that
can be used by all residents. Additional facilities include hotel Reception, a self-service laundry, a bar
operated by the student union, other recreation areas and pigeon holes on the ground floor. All rooms
have WIFI and a wired internet connection. The use is free of charge. WIFI is available in the entire
building. IIH mainly accommodates international students from continents all over the world.
Accommodation is reserved in IIH for all enrolled candidates. Housing rates are published on the ITC
website. Students are obliged to make use of this accommodation for a minimum period of one year
(12 months) starting on the first-course date, except in case of the following exception:
- PhD students who opt for own accommodation after successful completion of the Qualifier.
https://www.itc.nl/Pub/study/Money-matters/Admissions-and-enrollment-policy-2017-2018.
Students are allowed to check out during periods of temporary absence of study exceeding 60 days,
provided the consent/approval of ITC is reported to the Front Office Supervisor at least six weeks in
advance of the expected period of absence. No guarantee is given that upon return for study at ITC
accommodation will be provided in the same room. See also “Temporary Absence” in this ABC
guide.
Alcohol, drugs and weapons

Alcohol abuse, trade in and use of drugs and weapons are strictly prohibited in the ITC International
Hotel.
Animals and pets

Animals or pets are not allowed in IIH.
Automated external defibrillator (AED)

An automatic external defibrillator (AED) is available at the Hotel Reception. An AED is used to treat
cardiac arrest. An AED is applied outside the body. It automatically analyses the patient’s heart rhythm
and advises the rescuer whether or not a shock is needed to restore a normal heartbeat. If the patient’s
heart resumes beating regularly, the heart has been defibrillated.
Balconies at IIH
Balconies should be kept clean and clear. Only a small storage box is permitted for daily use. For safety
reasons, it is not allowed to store bottles, boxes, plants and flowers on the balconies. These could
injure pedestrians or can damage items if they fall. It is forbidden to park a shopping trolley or bike in
the room or on the balcony; resident risks a fine when he/she takes a cart from the shopping area. No
laundry may be hung to dry on the balconies, in the bathroom or on the radiator in the room. If this
should be the case, hotel staff removes all laundry as well as the clotheslines without notice. It is also
not allowed to install items in room balcony like satellite receivers or antennas. Kindly do not feed the
pigeons in the balcony. The excrements of pigeons are very unhealthy and unhygienic. Balconies will
be cleaned at least twice a year.
Banks
In general, the opening hours are Monday to Friday from 09:00 hrs to 17:00 hrs. On Thursday banks
remain open till 21:00 hrs. Besides the opening hours of the banks, one can change foreign currency
and traveller cheques at the (GWK) exchange office in the hall of the railway station. Information about
opening hours is available on https://www.gwktravelex.nl/NL/vestigingen/enschede
Bed
The length x width of beds at IIH is 200 x 90 cm. If one experiences a back problem, the Supervisor
Service Department can be contacted. IIH has some bed boards for those who prefer a harder bed
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base. All rooms have two pillows, one with 600 gr filling and one with 800 gr filling. The preference for
a hard or soft pillow is a matter of personal preference. The pillows are tested and selected in 2018 by
the ITC Student Association Board out of 8 different pillows. As a material for the mattress, cold foam
has been chosen. HR cold foam is a non-allergenic, odourless, non-toxic and highly elastic synthetic
foam. The material ventilates well and drains moisture optimally. Moreover, HR foam is fungicidal and
bactericidal. It is more comfortable than traditional polyether foam and slightly stiffer than latex. As
density, the ITC International Hotel choose the HR 40 mattress. Yearly three floors will receive new
mattresses. Meanwhile, almost all rooms received a cold foam mattress. In 2019, the replacement of
the last batch new mattresses is planned for the rooms on floors 11, 15 high numbers and 16.
Furthermore, in 2019 all duvets will be replaced. The new duvets have a filling of polyester fiber
Kwalisoft 3D and with 350 gr filling/m2 and are dust mite resistant.
Bottles
On service days, the resident can leave empty bottles and glass next to the dustbin in the common
kitchen. The cleaning staff will dispose of it.
Bicycle Shed
Bicycle parking is NOT allowed around the whole building. Unfortunately, not all hotel guests
understand the do not park bike signs that the hotel has placed. Please do not chain bicycles on the
fences of the complex, park in front of the shed, or on the parking places meant for cars. The bicycle
shed for IIH residents is located at the parking place of “De Stadsweide” complex opposite the Hotel.
Please do not leave the bicycle in the shed upon checking out. This causes a crowded shed, which is
inconvenient for other users. One is requested to contact Hotel Management for disposing of bikes.
Approximately twice a year, Hotel Management will arrange a clean-up of the shed. Damaged bikes, parts
of bikes or bikes with flat tires will be removed by hotel staff. Hotel Management will store removed bikes
for a period of a month before removing them. If one is going on fieldwork, please contact Hotel
Supervisor Service Department to collect a label for the bike. Hotel Management cannot be held
responsible for removing a bicycle and does not accept claims. Hotel Management is not responsible for
any damage to a bike nor when a bike gets stolen. Parking your bike at the Hospital bike shed MST is
prohibited. Renting bicycles is possible for example via https://www.swapfiets.nl/en/enschede/.
Breakfast room
On the ground floor is a breakfast area for hotel guests that booked accommodation including
breakfast. Here guests will also find a coffee machine. Breakfast includes coins for the coffee machine.
Additional coffee/tea is €0,50 per cup. Students are allowed to use this room excluding the hours of
08:00 till 11:00. Kindly leave the room clean and tidy after using it for studying. Meeting room Oasis on
the ground floor can also be used for studying. Opposite Oasis, you will find a combined silence/study
room.
Bugs/vermin
One should notify the Hotel Reception as soon as possible if one find bugs/vermin in the rooms or
kitchens. Bugs/vermin can travel in luggage and postal packages. The ITC International Hotel will
arrange a company to exterminate the bugs/vermin.
CCTV
For your safety and the safety of other residents CCTV footage in the residential areas are recorded
and filed. In the case of severe incidents on our property, hotel management will provide the CCTV
images to the proper authorities. Upon entering the building and through these house rules you have
been informed about the CCTV and therefore agree that recordings are made.
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Check out
Check out time is 12:00 hours. In case of check out after 12:00 hours, one needs to contact the Front
Office Supervisor for an extension. Day use costs for a room are €38,45. The resident is requested to
inform the Reception/Front Office Supervisor about their departure date at least five working days in
advance so IIH can prepare the final balance. If a refund/deposit is applicable, it is essential that the
Hotel Reception be informed in time about residents departure since arranging the refunds/deposits
will take a few working days. If a resident does not notify IIH in time, refunds and deposits cannot be
refunded upon departure. One is advised to check in time whether the safe in the room still can be
opened. Items that will be left behind can be put in the garbage bags provided by housekeeping.
Additional bags can be obtained through the Supervisor Service Department. Kindly store kitchen
utensils in the box and keep it in the room before departure after checkout IIH disposes of all items
left behind in the room as well as in the kitchen drawer.
ITC Students are obliged to make use of IIH accommodation for a minimum period of one year. See
also “Accommodation”. The resident is allowed to check out of the ITC International Hotel after a
stay of one year. In case of special circumstances within the period of one year, resident needs
permission from the ITC Housing Committee to check out. Resident can contact the committee at
housing-itc@utwente.nl. If a request is granted, the ITC Housing Committee will inform the ITC
International Hotel. If the resident checks out, the IIH facilities and services cannot be used anymore.
Once a resident has left the hotel, the resident will only be re-admitted subject to availability and at
the commercial non-subsidized rate. See also “Rent”.
Cleaning
All rooms are cleaned by the Housekeeping staff by a weekly schedule. Blankets, covers, carpets and
curtains are taken for dry cleaning. Requests for exceptions to this rule should be addressed to the
Supervisor Service Department. In case resident received damaged or stained linen, resident is
requested to report this to the reception immediately. The weekly cleaning is part of the hotel service
and compulsory; it is not possible for residents to decline this service. Every care is taken to ensure the
privacy of residents. However, for reasons of maintenance, repair, the presumption of breaching the house
rules, security reasons and hygiene matters, it may well be necessary for staff to enter private quarters.
Where possible, this will only be done after due warning has been given to the resident in question. All
room inspection and window cleaning staff have been issued special instructions regarding this point. In
the event of any disagreement, please feel free to make this known to the Management through the Hotel
Reception. Residents, who wish to be left undisturbed, should make use of the "Do not disturb" sign,
which can be hung on the outside of the room door. Housekeeping will knock on a door on cleaning day
in spite of the “do not disturb” sign. Supervisor Service Department will check the quality of cleaning after
the housekeeping is done on the service day. These checks are random and unannounced! Students can
leave paper and cardboard in the common kitchens next to garbage bin. The bathroom shelves
underneath the mirror will be cleaned if it is emptied on the cleaning day.
Cleaning material
Our cleaning company uses an environmentally friendly, biodegradable unperfumed detergent called
Asito Element. The basis of the detergent consists of vinegar (per-azijn in Dutch) which causes a
specific smell, and hydrogen peroxide, which destroys organic dirt. After using the detergent, it is not
necessary to rinse off the product. This could cause white foam if it gets in contact with lime (which is
present in water) which is however not harmful.
Cleaning schedule
Monday Tuesday Wednesday Thursday Friday
Floor 16, 15, 14 12, 11, 10 9, 8, 7 6, 5, 4 3, 2, 1
Kitchens All floors All floors All floors All floors All floors
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Copy machine/printer
Copies and prints can be made by using the UT S-card. A copy machine can be found in the copy room
near the reception. Only residents of IIH can use this machine. Residents can use their room card to open
the copy room. The Hotel Reception supplies the paper. Malfunctioning of the machine is automatically
reported to the UT-service department.
Complaints
Complaints can be reported to the Hotel Reception or by filling out a complaint report. Aggressive
behaviour, racism, discrimination and unwanted intimacies are prohibited and will result in a sanction.
On a monthly basis, the SAB (Student Association Board) and ITC Educational Affairs meet with the
Management of IIH. Topics that can be raised during these meetings are general points regarding
accommodation, services and facilities. The meetings are not for individual matters, technical repair
issues or educational issues.
Damages
Upon arrival, one should check the inventory list in the room. If there are defects or missing items, the
inventory form should be returned to the Hotel Reception a within 48 hours after check-in. Existing
damages will then be repaired without consequences for the resident. Painting of the room is not
permitted. In case of doubt of what is permitted, please ask the Supervisor Service Department. Any
damage, no matter what, should be reported immediately to the Hotel Reception regardless of cause.
Cost of damage due to regular wear and tear of equipment and furniture and fittings will be borne by
IIH and will not be charged to the resident. Any cost arising as a result of wilful damage and reckless
behaviour as well as damages arising from the use of forbidden electrical appliances will be claimed
directly from the resident in question. This claim will be proportionally higher in case these damages
result in loss of revenue to IIH. Costs for cleaning of smudged carpet will be charged to the resident's
account; the cleanup will be done after checkout. Hotel management cannot be held responsible for
any damage or loss of any property owned by the resident. The conditions of the UVH are applicable.
You can download these conditions on https://www.khn.nl/uvh-en. See also “Force Majeure, Liability
and Responsibility”. It is not permitted to take hotel property outside the building.
Electrical appliances
The only electrical appliances that resident is allowed to use in the room are radio, television, computers,
laptops, video and audio recorders, shavers and hair dryers (socket behind lid in the lamp above the
mirror). All other appliances, such as hot plates, irons, coffee and tea brewing machines, water boilers, rice-
cookers, kettles are prohibited. These restrictions are necessary to prevent overloading of the electrical
system and any resulting fire risk. If employees find any of the mentioned un-authorised electrical
appliances plugged in in private quarters, they will remove them. Returning of the removed electrical
appliances is upon the resident’s departure. In any case, where un-authorised use of these prohibited
electrical appliances have been the cause of any damage, the resident will be held responsible for any cost
of repair and replacement. If the electrical system is overloaded (short circuit) a fuse goes down. Residents
do not have access to the meter closet and have to report to the Hotel Reception. Please be informed that
resetting the electrical system after a short circuit/ overload in the IIH cannot always be done immediately,
this depending on staff occupancy.
Elevators
There are two elevators for guests. In case the elevator gets stuck, the Hotel Reception can be
contacted by using the emergency button in the elevator.
Emergencies
In case of an emergency, please contact the Hotel Reception immediately (tel. 8888 or 3999). See also
“Safety”.
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Emergency exits
Please be aware that emergency exits can only be used in emergency cases. It is not allowed to be used as
a normal exit. The emergency exit doors of the Globe and Table tennis room will send an alarm to the
Hotel Reception upon opening.
Extension box
All rooms have an extension box that can be used for electrical appliances. All other equipment, like
splitters, two-way adaptors or different types of power plugs are prohibited due to safety reasons.
External disturbances
The APV - Algemene Plaatselijke Verordening (General Local Regulation) of Enschede allows
construction work between the hours of 07:00 and 19:00. If work needs to be carried out before or
after these hours, the municipality might give special permission. These activities can cause disturbing
noise. IIH cannot be held responsible for any disturbance, and no discount on rent is applicable.
Resident can expect some major changes in the period 2019 – 2023. The plans of the Municipality are
called development “Kop Boulevard”. As a consequence of this plan, construction work will take place
in the area around the hotel for about five years.
Extra bed/guest
For a temporary extra bed in the room, a request form can be filled out at the Hotel Reception. Only one
extra bed per room is allowed. Per stay of a student in IIH, he/she can only apply once for an extra bed
for three months. Please arrange that there is sufficient space in the room to place the extra bed.
Information on the current rate is available at the Hotel Reception. Please note that a request is subject to
availability, our extra bed stock is not infinite, we only have a limited number of extra beds available (30).
When confirmed, resident’s guest has to register at the Hotel Reception and also inform Hotel Reception
upon departure. Reservations for an extra bed should be made at least one working day in advance
(working days are Monday to Friday). However, it is advised that resident books as soon as possible
since the stock is limited. If we do not receive a reservation in time, housekeeping will not be able to
place the extra bed. Resident can book a single room instead of at the rate of €36,60 per night. The
maximum duration of an extra bed cannot be longer than three months if a resident’s guest is not able to
arrive on the reserved date, the Hotel Front Office Supervisor needs to be informed at least one working
day in advance. If Hotel Reception is not informed in time or if the bed has been placed already, Hotel
Management will charge €31,90. A request for an extra bed for another registered ITC or UT student will
not be approved. Students risk a penalty (additional full month’s rate(s) when accommodating an
enrolled ITC student who checked out of IIH. The same penalty is applicable if student accommodates
other persons without permission of IIH. Tourist tax of €1,29 per night is applicable in Enschede for
visitors in case of extra room bookings.
Family accommodation
IIH is not able to accommodate families. Residents who would like to invite family should contact
student affairs ITC and IIH Front Office Supervisor for information about the current policy.
Fire alarms
IIH is connected to the local fire department. Any fire alarm is directly forwarded to the fire department that
acts by standard regulations by sending a fire-fighting team to the hotel. The investigation has revealed
that the false alarms are partially unintentional, caused by defects of the alarm equipment installed in the
hotel, and partly intentional as a result of carelessness on the part of residents. A fire department turnout
for false alarms is very costly and time-consuming for the local fire brigade. Therefore, the fire department
has restricted the number of alarms IIH is allowed to cause on an annual basis without being charged
separately. IIH seeks the cooperation of the residents to limit the number of intentional false alarms. The
use of candles and incense sticks are prohibited since they can offset the fire alarm. Misusing electrical
appliances, or devices that are not allowed as specified in this ABC guide can also trigger a false alarm.
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Hotel staff registers each alarm, and the name(s) and room number(s) of the person(s) that has (have)
caused the alarm. If improper action has caused false alarms, a penalty of €50 will be charged as of the
second intentional fire alarm caused. Hotel Management apologises for having to take this stern action, but
circumstances dictate no other solution.
Force Majeure
Force Majeure can be situations like staff illness, (threat of) war, civil unrest, labour strikes, water damage,
acts of war, fire, flood, acts undertaken by the government of general outages of gas, electricity, water or
internet. In case of Force Majeure, hotel management is entitled to suspend performance. In that case, we
cannot be held liable to pay for any harm or loss incurred as a result.
Garbage
Please do not put empty bottles in the dustbin or a garbage bag. Residents who need to dispose of their
garbage can put it in the big containers in the common kitchen. Resident can give empty printer
cartridges to Hotel Reception to dispose of it into a special container. A recycling company collects them
and donates the gains to several good causes. For more information, the Hotel Front Office Supervisor can
be contacted.
General Data Protection Regulation (GDPR)

As of May 25, 2018, all Dutch organisations must comply with the GDPR. The Dutch abbreviation for
GDPR is AVG (Algemene verordening gegevensbescherming). A short summarisation of this European
privacy legislation in a simple way:
• Organisations need to receive explicit permission for processing personal data.
• The type of data and purpose need to be clear.
• If data is shared with other organisations, this should be communicated.
• Protecting personal data against leaking and misuse it is the responsibility of organisations
• If data is shared with other organisations, a processor agreement is required.
• The organisation always remains responsible for the personal data stored and processed. The
organisation is obliged to check whether the external processor takes care of personal data
properly and protects data against unintentional access.
• Persons have the right to view/inspect stored data.
• In certain cases persons have the right to be forgotten (deleting of data, for example on a forum
or search engine)
More information can be found on our website or via the following link to our online privacy
statement
Hairdryer
A hairdryer (subject to availability) can be obtained at Hotel Reception.
Housekeeping
Any request or complaint can be forwarded to the Hotel Supervisor Service Department at the Hotel
Reception. See also “Cleaning” in this ABC guide.
Internet-connection
Internet connection is available in each room. WIFI is available in the entire building. Both are free of
charge. At the Hotel Reception, a UTP cable can be collected. Please note that it is not allowed to use a
different means of connection other than the UTP cable provided by IIH. Any case of abuse may lead
to disconnection. There is no support for hardware or software problems of the connected computer.
The ITC computer netiquette also applies to this internet connection. If the computer gets infected or
in case of flip-flopping, the computer will automatically be placed in a secured area. One will have to
contact helpdesk@snt.utwente.nl or abuse@snt.utwente.nl or check on www.snt.utwente.nl. More
information regarding internet policy can be found at
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https://www.utwente.nl/sb/beleidsterreinen/universitair-informatiemanagement/voor-eindgebruikers/.
SNT does not provide support on hardware or software problems.
To ensure optimal use of the wireless network, please note the following:
Preferably use the provided network eduroam rather than your own. When using your router:
• Connect it using the WAN port and not the LAN port; they are for your own devices.
• Change the default password for access to your router and access to your wireless network.
• Switch off its wireless if you don’t use it.
• For the country setting, select NL.
• If present and possible use only the 5Ghz (A/N standard).
• On the 2.4Ghz (G/N standard) only use channel 1, 6 or 11.
• Do not use “Channel Bonding”, i.e. only use 20Mhz wide channels, not 40Mhz or more.
• If possible, select the lowest possible transmit power.
When in doubt: Ask and learn! You can contact the SNT (Student Net Twente) helpdesk. They are
located at the O&O Square at the UT campus and available by phone 053-4893266 (10:00-17:00 hrs).
Enschede city also provides free Wifi called Enschede_stad_van_nu
Inventory
All rooms are equipped with a standard inventory. (Re)moving of furniture like a study desk, bookshelf
or bed is not allowed. If one wishes to change it, he/she has to contact the Supervisor Service
Department to discuss it. If agreed, a statement has to be signed that upon departure items well be
placed in the original position again. It is forbidden to apply nails or screws in walls, floors and ceilings.
In 2014 IIH started with the replacement of desk chairs. The floors 1 up to and including 12 and 15
lower side received an adjustable study chair. In 2020 the floors 14 and 15 higher side are scheduled
for replacement of the desk chairs. The desk chairs are part of the standard inventory in the room.
Therefore it has to remain in the same room as management places it. Taking the chair with to another
room or exchanging it with a fellow student is not permitted. The replacement of the desk chairs will
take several years. Setting information of the study chair can be found on:
https://www.girsberger.com/fileadmin/customer/girsbergerch/Bedienungsanleitung_ani/KYRA_201108
18_01.swf
All rooms are provided with an inventory list. Missing items should be reported within 48 hours upon
checking in. Placing additional furniture is not allowed. All rooms are equipped with a notice-board
and a rail for paintings/decorations. It is not allowed to stick items on the wallpaper, doors or
elsewhere since this could damage the wallpaper or paint. Please note that if items are placed on the
wallpaper/doors, they will be removed by hotel staff without prior notice.
Invoice for accommodation

Seven (7) days before the end of a month one will receive an invoice via email. All accounts have to be
settled within seven days (1st of a month). The invoice is a review of all costs and payments till the date
of issuing including the upcoming month. The room rent should always be paid in advance. For any
questions regarding payment/invoices, the Hotel Reception can be contacted.
Key
Upon arrival, residents receive a key card Hotel Management expects residents to keep their room
door locked in their absence. Residents are responsible for the safekeeping of the key(card) and
should always carry a key(card) on leaving the room. The hotel will issue new key-card on forgetting it
free of charge for three times per month after the third time resident will be charged €5 for new key-
card. If a key-card is lost, €5 is charged for issuing a new one.
All keycards unlock the entrances, elevator, bike sheds, corridor doors of all floors and shared rooms like
the Schermerhorn Lounge, laundry room and “The Globe”.
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COLOR INDICATION OF YOUR LOCK

Green light The lock opens normally
Red light The slot doesn’t accept the card. The card is
invalid due to the door in question.
Green light and Alarm signal Please report it to the Hotel Reception
Flashing red light The door is locked from the inside. Please report
it to the Hotel Reception
Flashing green light Please report it to the Hotel Reception
Kitchen
Common kitchens are cleaned daily (Monday till Friday). Hotel staff will, if hygienically necessary,
remove any tainted food items and dispose of it. Residents of IIH are advised to use cooking pots with
a flat bottom, which best fit on induction hot plates. Any other type of pan is removed after due
notice. Deep fat fryers and oil burners are prohibited since they can offset the fire alarm. If
management finds unattended food on the cooking plates, it will be removed without prior notice. The
extractor in the kitchens turns on automatically while cooking. All kitchens are equipped with a
telephone, use only for emergencies. The kitchens are not equipped with kitchen utensils. The kitchen
lockers in the kitchens have numbers that correspond with the numbers of the rooms. Please note the
locker and freezer compartments correspond with the room numbers. The kitchen locker is equipped
with a serving tray that can be used for transporting hot pans. Never place a hot pan on the carpet. To
prevent crowdedness the kitchen in the wing of one's room should be used. The kitchen locker under
the worktop can be locked. The key can be obtained at the Hotel Reception after paying a refundable
deposit of €30. No blame can be put on the management for any loss or damage to articles kept in the
kitchen. Do not flush grease or food through the drain; this can cause blockages. In such cases, the
hotel needs to contact a specialised company to repair the obstruction, and the cost involved will be
charged from the resident or will be divided amongst all residents on that floor/apartment. For safety
reasons do not to put glass or broken knives in the dustbin. To prevent oxidation brillo sponges
should not be left in the kitchen sink or on the worktop. Hotel Management expects all residents to
keep the kitchen and all equipment in a clean and tidy state after use. Hotel Management advises
resident to check the manual to avoid problems; a kitchen manual is available in all kitchens. Table and
chairs need to remain in the kitchen. They are not allowed to be taken into residents’ room.
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Laundry
Laundry facilities are available on the ground floor. Washing- and drying coins including detergent can
be bought at the Hotel Reception. Ironing facilities, big washing basins and a spin dryer (free of charge)
are available on the ground floor. Kindly remove laundry from the machine as soon as possible after the
program has finished. A next user might remove residents’ laundry. IIH is not responsible in case
laundry has been removed. Hanging laundry on the balcony, radiator or shower curtain rail is not
permitted. Hotel Management is not responsible for any damage to the clothing. A drying rack (available
on request, subject to availability) for drying clothes, needs to be stored on the cleaning day. Behind the
laundry machines, a drying area is available including drying racks and lines. Hotel management cannot be
held responsible for missing laundry.
Liability
Hotel management has the right to terminate its services towards resident in case of violating the
terms, conditions and house rules in this ABC Guide. In such case, residents payment obligation
towards the hotel for the agreed rental period will continue unabridged for the remaining period. Also,
the resident will be financially liable towards the hotel for any other costs or loss of revenue resulting
from the violation. Residents are entirely responsible for the conduct and behaviour of the people they
bring into the hotel and will be liable for any damages or costs of the person(s) accompanying
resident. Hotel management accepts no liability to the resident if the failure to perform results from a
circumstance that cannot be attributed to hotel management, including but not limited to labour
strikes, fires, business disruption or government actions. Hotel management also accepts no liability
for any harm or loss caused by persons or property that a resident has brought into the hotel or
caused to be brought into the hotel. The hotel shall never accept any liability for any goods places in
our custody or left with us in any way – regardless of how that arrangement was arrived at or who
placed the goods in our care or left the goods with us – unless we have charged a fee for the
arrangement. We will not accept liability of lost luggage, personal items, mail or delivered packages
unless the resident can prove that these items were lost or stolen due to the negligence of the hotel.
See also “Force Majeure, Damages and Responsibility”.
Magazine
IIH subscribed for “Time Magazine” (weekly) and “National Geographic International Edition Magazine”
(monthly). Residents can read these magazines in the lobby of the hotel. It is not allowed to take them
to the room.
Mail
Residents are advised to use the ITC Institute or UT address with his/her mailbox number for receiving
letters/posts. Please check the pigeon mailbox in the hotel (located in the corridor towards the laundry
room) from time to time for messages/mail. The hotel does not accept responsibility for mail or packages
that are damaged or that got lost. Please note that the hotel does not have a lot of the space to receive
large sending. Whenever resident expects a larger amount of boxes/packages, resident should make
necessary arrangements to receive it; hotel will accept the delivery only when a person is living in IIH. If
a resident has checked out or has a reservation (has not checked in yet), the package will be returned
to sender. The resident is responsible for informing authorities, companies and others about his/her
new address or de-registering in time. Resident can also arrange a forwarding service (door-stuur-
service) or a storage service (bewaar service) at post.nl. Please note that these services are only
applicable to postal items sent through post.nl, and not for other postal services like SANDD and MSG.
All postal items addressed to residents will be returned to sender after residents’ departure.
- Forwarding service: https://www.postnl.nl/ontvangen/doorsturen-en-bewaren/doorzendservice/
- Storage service: https://www.postnl.nl/ontvangen/doorsturen-en-bewaren/bewaarservice/
ITC students can use the Institutes address: Hengelosestraat 99 – 7514 AE Enschede – mentioning their
ITC PO Box number, only for letters, not for packages. Upon departure ITC students can indicate via the
clearance form whether the ITC International Hotel is permitted to forward mail to ITC.
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Microwave
All common kitchens are equipped with microwave, oven and toaster. Please be informed metal or
metal plated items should not use in the microwave since this causes damages to the microwave. Never
turn on an empty microwave, this may also cause damage. Hotel Management will not replace such
damaged microwaves immediately. Hotel Service Department will check the necessary replacement on
a yearly basis. Special cleaner for both microwave and oven are available at the reception.
Mosque
A Mosque is located on the first floor and is only for residents of the ITC International Hotel.
Noise
All residents are here to study; it is imperative that everybody gets the opportunity to study and sleep in
quiet and peaceful surroundings. Hotel Management, therefore, asks the resident not to turn the radio
and television too loud in order not to disturb the neighbours, especially between 22:00 and 08:00 hours.
For celebrations or other get to gatherings the Hotel Reception can be contacted for information on the
use of the “The Globe”. If there is a matter of nuisance, the Hotel Reception will warn the resident once
by telephone. If Hotel Management is forced to call in the Security Company, the nuisance offender
will be charged for the costs involved.
Parking
The Management will take no responsibility for any loss of or damage to bicycles parked on the premises
or in the bicycle sheds. Hotel Management also reserves the right to remove and dispose of any items
remaining after the departure of the owner. For car-parking resident can use the parking behind the ‘De
Stadsweide’ building. Please note that parking cars without license plates are illegal. For the parking,
resident needs a gate card that can be obtained at the Front Office Supervisor upon submission of
registration document and driving licence.
Party room – “The Globe.”

For private parties, the “The Globe”, next to the Table Tennis room, can be reserved. At the Hotel
Reception or on the intranet pages a reservation form can be collected. Reservations should be made five
days in advance. The Hotel Reception can provide information on the availability of the room. There are
timetables in “the Globe” and next to the elevators. A deposit of €50 is required. The booker is obliged to
report to the reception before and immediately after the party. The deposit will be refunded upon
clean and tidy delivery of the Globe. If the booker does not report to the reception after the party for a
final inspection, the booker is no longer entitled to the €50 deposit. The number of tables/chairs is
restricted in “the Globe”. It is not allowed to place additional furniture from other areas of the hotel!
Payments
Upon arrival, resident has to pay a guarantee of €470 and the rent of the current month in advance.
The guarantee will be settled with the last month rent of residents stay.
Students that already paid the full course including housing in advance do not have to pay the
guarantee since their payments have been secured until the end of their course.
The rent is due on the first day of each month and has to be paid in advance. If the resident fails to pay
in advance, Hotel Management will charge €15 administration cost. Hotel Management advises
resident to pay rent by standing bank order, cash credit or debit card. See also “Invoice for
accommodation” in this ABC guide. For more information, one can contact the Front Office
Supervisor. For safety reasons hotel does not accept bills of €200 and €500. The guarantee is for
settlement of last months’ rent of residents stay. The hotel will not deduct damages from the
guarantee.
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Physician
Upon arrival, the name and telephone number of a physician will be provided by ITC. In case of an
emergency in the evening, at night, during the weekend or public holidays, one can call 088-5551188,
the number of HDT-Oost, a central physician’s office, located in the hospital at the Beltstraat 70, 7512
AA Enschede.
Post office in AKO Bookshop (opposite of AH Supermarket) opening hours

Monday 11:00 – 18:00 hours
Tuesday, Wednesday, Friday and Saturday 09:00 – 18:00 hours.
Thursday 09:00 – 21:00 hrs.
Purchasing Goods
Hotel Management would like to warn resident for purchasing products on the streets (e.g. bicycles,
TV’s). Buying on the streets is not common in the Netherlands, and it might be buying stolen goods,
risking a penalty from the police if they notice this.
Railway station
For information about connections and the schedule, the Hotel Reception can be contacted, or the
internet page www.ns.nl and www.nsinternationaal.nl can be checked.
Rates
Room rates are given on IIH’s internet pages www.itc.nl/iih. Prices are subject to change annually by
January 1st based on the CBS Consumer Price Index (CPI) July – category 112000 accommodation with a
maximum of 5%. During residents’ course, the subsidised rate is applicable. After graduation the full
commercial, (none subsidised) rate applies to be paid in advance subject to hotel availability.
Reception
The Hotel Reception can be contacted 22 hours a day. Between 02:00 hrs. and 04:00 hrs., the reception
is closed. For urgent matters during these hours, a mobile number displayed in front of the reception
can be dialed. For payments, buying stamps and others, the Hotel Reception can be contacted
between 07:30 hrs and 23:30 hrs. The Hotel Reception is the central service-centre of the hotel. The
receptionist can supply all information on in- and outdoor activities.
Recycle
Glass: (see also “Bottles” in this ABC guide). Resident can leave empty bottles and glass next to the
dustbin in the common kitchen. Cleaning staff will dispose of it.
Cardboards and paper: (see also “Cleaning” in this ABC guide). Resident can place a cardboard box or
paper in the kitchen next to the dustbin to have it removed. IIH has containers for paper/cardboard.
Light bulbs and batteries: the Technical department has containers for light bulbs and batteries. Resident
can bring them to the reception.
Cartridges: (see also “Garbage” in this ABC guide). A cartridge container is available at the reception.
Textile dump and plastic containers: In Enschede, there are several container locations to dispose of textile
and plastic. The nearest site is Haaksbergerstraat in front of the ALDI supermarket. (About ten walking
minutes from IIH). Disposing of bottles and plastic is also possible there.
Refrigerators
All rooms are equipped with a fridge. Hotel Management expects residents to keep the refrigerator clean.
In case hotel staff find residents refrigerator in an unhygienic state (tainted food), it will be cleaned, and
the cleaning costs will be charged to residents account.
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Rent
The rent includes the use of communal kitchens as well as the cleaning services by the schedule of the
Housekeeping Department, and the provision of linen (clean bed sheets and fresh towels). All residents
that temporarily leave the facilities for any reason (be it fieldwork, excursions, holidays) are obliged to
maintain the reservation and to pay full rent during the period of absence. See “Temporary absence” for
exceptions. Please note that the room rate is subject to change after prior notice by IIH Management.
Annually on January 1st, the rates may be adjusted by allowance provisions used under the Netherlands
Fellowship Programme. Students are obliged to make use of IIH accommodation for a minimum period
of one year. See also “Accommodation”. After check out, the IIH facilities and services cannot be used
anymore. Once a resident has left the hotel, re-admitted is subject to availability and at the commercial
non-subsidised rate.
Responsibility
Hotel management is not responsible for damage or theft of personal property. This includes any property
in the kitchens, stored luggage and delivered packages. Hotel management does not accept any form of
vandalism in its property. Anybody found to vandalise the property will be charged an initial fine of €100
and replacement costs. If the demolition results in loss or turnover, the perpetrator will also be charged for
this loss or turnover. Depending on the severity of the vandalism, it may be left to the discretion of hotel
management how to proceed. Any accidental damage cause may be handled without any charge if one is
upfront and honest about what happened. See also “Force Majeure, Liability and Damages”.
Room changes
Depending on availability, room changes can be arranged. In such cases, ITC students can fill out a digital
request form at https://www.itc.nl/intranet/support/iih/reservation/. UT students can be sent an e-mail
to hotel-itc@utwente.nl.
• A request for a transfer to another room is subjected to availability.
• For a change within one month after residents your arrival date we will charge €25
• For a change later than one month after your arrival date, we will charge €45
• These costs for cleaning have to be paid in advance before changing to the new room.
• Room changes to a room of a fellow student who is leaving, without cleaning that room will
not be permitted.
• A change should be completed within one day. (Kitchen) key(s) or card of the former room
have to be returned to the reception on the same day before 22:00 hrs.
• The former room should be empty, including kitchen locker and storage box. IIH
cannot be held responsible for disposing of luggage, food or any other items left behind.
Room reservations for guests

Depending on availability, it is possible for a resident to rent an extra room for their guests or to apply for
having an extra bed placed in their unit. See “Extra bed” in this ABC guide. The application the form can
be obtained from the Hotel Reception and is also available on the intranet pages of IIH. Reservation
should be made at least one working day in advance. Resident’s guest has to make his/her registration
at Hotel Reception upon arrival and departure.
Rooms
IIH offers furnished units of one bed/living room, with toilet and bathroom, internal telephone, TV,
internet and refrigerator. The 15 floors of the hotel consist of single room accommodation for
individual students and hotel guests. The rooms xx22 - xx29 and xx03 - xx06 are provided with sun
blinds. The rooms xx07 - xx14 and xx16 - xx21 are furnished with lace curtains. It is advised to close
blinds or curtains in the summertime, to prevent the sun from heating the room. All rooms are
equipped with a ventilator. The 16th floor is for hotel guests. If not accommodated on this floor, the
resident is not permitted to access this floor to use the kitchen, balcony or the roof section. A single
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unit is to be occupied by one person only; an extra bed can only be provided on a temporary basis at an
extra cost (visit of spouse).
Safety
Room door should be locked upon leaving the room. Not forgetting to take the room card. Do not
bring strangers into the building. If strangers enter the building, keep an eye on them and make sure
they leave the building again or report to Hotel Reception. Please check the map on the door in the
room or the plan near the elevator for the location of emergency exits. In case of a fire, please warn
the Hotel Reception immediately by dialling 8888, or break the glass of the fire alarm in the corridor,
which is directly connected to the local fire department. All rooms have an instruction card (‘How to
survive in case of fire’) and location map stating fire and safety regulations. All residents should observe
these regulations and make themselves acquainted with the emergency exits of the hotel upon their
arrival. All employees at IIH followed a BHV course (emergency response training) and yearly refresher
courses including evacuation training.
Safety Deposit Box

All rooms have a safe/locker. Resident can insert the personal code following instructions are given on
the safe. Management must stress that residents use the safe for valuables. No large sums of money
should be left in the room. Make sure to check-in time whether the safe still can be opened before
departure. Neither management nor their staff is responsible for any accident, loss or damage to residents
or their property is it fire, explosion, theft, water damage end natural disaster. The only exception is in case
of gross negligence or wilful damage on the part of their staff. The use of the safety deposit box is at your
own risk.
See also “Force Majeure, Damages, Liability and Responsibility”.
Safety regulations
IIH has a fire-alarm system, directly connected to the local fire department. Every room has a map,
showing the nearest emergency exit. Also in the corridors in, resident will see signs showing "Exit /
Nooduitgang". All individual rooms have an alarm at the entrance hall. In case the alarm goes off,
residents are requested to leave the building immediately. Never use the elevator in such a case. The
central gathering place is the lawn opposite the entrance of the “De Stadsweide”. Know your room and
corridor, check emergency exits in case of a fire it could be too dark to read the instructions. Alarm the
Hotel Reception by dialling 8888 or break the glass of the nearest fire alarm in case a fire or smoke. In case
of a fire in the room, leave the room immediately, close the door, activate the nearest alarm and warn
neighbours. If one cannot leave the room:
a. If there is smoke in the room, open the windows.
b. If the phone is working, call for help.
c. Put a blanket out of the window, so the fire brigade knows that you are there. Don't try to lower
yourself with a sheet.
d. Put wet towels and blankets to cover openings where smoke could come in like in front of doors.
e. Oxygen is essential, if necessary, make a "tent" by putting a blanket around you and stand close
to an open window.
f. If you cannot open a window break the window.
IIH can give no guarantee and is not responsible for the advice mentioned above and instructions (see
also the folder in the room “rules to survive in case of fire”). In case of improper use of extinguishers, the
replacement costs will be charged to residents account.
Saving Energy
The building is heated by a central heating system, which adjusts to the outside temperature
automatically. To save energy, please turn down radiators, close balcony doors, switch off the light,
television or stereo set, PC and laptop when leaving the room.
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Smoking prohibition (also applicable to electronic cigarettes)

Per April 1st 2008, the smoking prohibition applies to the entire hotel; this is also applicable for e-
cigarettes. Smoking is only allowed outside the building. The fine of the state institution for the first
offence will be €300 and can mount up to €2.400 per offence. Furthermore, IIH will fine offenders and
charge the costs for repainting the room (€350 - €2.000), washing of curtains (€50) and carpet cleaning
(€100) to residents account. A resident may smoke on the balcony, closing the door to prevent smoke
in the room. Please use the ashtray to extinguish cigarettes. Please do not throw the cigarette butts off
the balcony.
Social Facilities
Taking the intensive nature of the studies at ITC into account, IIH provides a selection of social facilities
such as the Schermerhorn Lounge, “The Globe” and a table tennis room. These are recreation areas. In the
Schermerhorn Lounge resident find a television and DVD and music system. Furthermore resident can rent
a beamer and karaoke set for €2,50 per hour and a refundable deposit of €50. The rent fee benefits the
SAB and therefore the student population. Reservation forms are available at the Hotel Reception and on
https://www.utwente.nl/itc/intranet/support/iih/accommodation/#request-information-forms. The
Schermerhorn Lounge cannot be reserved for private parties. The Globe can be reserved for private
parties and other meetings (only for IIH residents). The SAB membership also includes the Schermerhorn
Lounge membership and free use of pool and table tennis equipment. UT students can also apply for
membership. Activities like end of module party, disco’s and film evenings, are organised by SAB. Check
the SAB site for information about opening hours of the bar and other activities. All IIH facilities are for
residents only. It is not permitted to make use of the IIH facilities after check out.
https://www.itc.nl/pub/study/student-life/student-association-board
https://www.facebook.com/ITC.SAB/
Stamps for post

Resident can contact Hotel Reception for information about the postal charges. It is not possible to leave
mail at the Hotel Reception to post it. However resident can buy stamps from the Hotel Reception.
Storage
Storage of larger goods like refrigerators, freezers, sofas is not allowed. Arrange with the shop to store
purchased goods there. It is not permitted to store goods in the room or elsewhere in the building. The
reason is to keep escape routes free and to assist housekeeping to be able to clean the room. If resident
stores goods in the room, in corridors or other areas, the Management reserves the right to remove them
without prior notice. Trade in goods is prohibited in the ITC International Hotel.
Storage box
The room comes with a numbered storage box corresponding with the room number. This box can be
used to store kitchen utensils under the kitchen dresser. The cleaning staff will remove kitchen utensils
that are not stored in a box.
Suggestions
Resident can mail suggestions or leave a note at our front office.
Technical Department
In case something in the room needs to be repaired a message for the Technical Department can be left
at the Hotel Reception. Please note that for some repair work external companies will be called in. It is not
necessary to be present during the repair.
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Telephone numbers
Hotel Reception: 3999 Emergency: 8888 Schermerhorn Lounge: 3004
The Globe: 3005 Table tennis room: 3006
Telephone
Resident can use the telephone provided in the room and common kitchen for internal calls by dialling
the room number. Dial 2 as a prefix, and then the three digit of room number (e.g. 2-415). If the room
number has four digits, only dial the four digits. (e.g. 1512). If using prepaid cards, make sure to call the
toll-free number mentioned.
In some cases, there are more numbers on the cards, but not all of them are free. If resident buys toll-free
cards, please note that IIH cannot be held responsible for any problems with these cards. The hotel
telephone system can trace harassment calls. Please contact Hotel Reception for further information.
Television
All accommodation has a colour television with remote control. A summary for TV channels and radio
frequencies can be found on https://www.ziggo.nl/televisie/zenderoverzicht/
Temporary absence
Students are allowed to check out during periods of temporary absence of study exceeding 60 days,
provided the consent/approval of ITC is reported to IIH Front Office Supervisor at least six (6) weeks
in advance of the expected period of absence. No guarantee is given that upon return for study at
ITC, accommodation will be provided in the same block. IIH cannot store luggage.
Town Hall Registration

For the registration at the Town Hall, City Office (Stadskantoor, Vestiging vanuit Buitenland at
Hengelosestraat 51), resident has to fill out Boulevard 1945 nr. 4, 7511 AE for living address.
Vacuum cleaner
If resident wants to clean the room between two housekeeping turns, a vacuum cleaner is available at
the reception.
Visitors
All visitors are required to report to the Hotel Reception and register, giving the name and room number
of their host. Visitors who intend to stay between the hours of 22:00 hrs and 08:00 hrs are required to
register at the Hotel Reception, fill in the appropriate registration form and settle the costs involved. This
being a legal requirement. A resident who accommodates an unregistered guest risk a fine. Any visitor,
who is under age (a minor), is only permitted to enter IIH if accompanied by the resident in person. Under-
age visitor(s) should be received at the Hotel Reception by their host resident. Visitors who do not
conform to the general accepted Dutch rules for respectability and decency, lead themselves to instant
removal from the premises of IIH. They will be refused further entry subject to approval by the
Management. Residents are responsible for the behaviour of their visitors and guests as well as for any
additional charges incurred. See also “Extra bed/guest”.
Voltage
The voltage is 220 volt.
Water
Tap water in the Netherlands is safe to drink.
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Who is who
Erna Leurink Bianca Annie van der Eric de Hollander Saskia

DIRECTOR Haverkate Meer FRONT OFFICE Groenendijk
RESIDENT MANAGER SUPERVISOR SERVICE SUPERVISOR RECEPTIONIST
DEPARTMENT
Ruben Versteeg Patrick Hartlief Edwin Cildavil Victoria Druyff Marion Konink
RECEPTIONIST RECEPTIONIST RECEPTIONIST RECEPTIONIST RECEPTIONIST
Bennie Vinke Michael Gieskes Patrick Nijboer Delcia Evers Danny Weijn
TECHNICAL TECHNICAL TECHNICAL RECEPTIONIST/ RECEPTIONIST/
DEPARTMENT DEPARTMENT DEPARTMENT SECURITY SECURITY
Dorien Deborah
Kelly Breukelman Gijsbertha
Ouwerkerk RECEPTIONIST/ RECEPTIONIST/
RECEPTIONIST/ SECURITY SECURITY
SECURITY
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General terms of the tenancy
 Terms used are:

Tenant : he/she who has entered into a Tenancy Agreement with the Lessor
Lessor : ITC International Hotel BV
 Premises : room/unit, including the common areas.
Sub-letting : making a room temporarily available to a third party.
 The Lessor shall deliver the Premises in a state of good repair on the agreed date.
 During the tenancy, the Lessor shall allow the Tenant to enjoy occupancy of the rented
Premises peacefully. The Lessor is not responsible for actual disturbances caused by third
parties.
 The Lessor shall keep the Premises in a state of good order and carry out all necessary repairs
and maintenance.
 The Lessor is not responsible for damage/injury the Tenant may suffer as a result of a defect,
or of stagnation in the installations belonging to the Premises unless the blame is to be
attributed to default or negligence of the Lessor.
 The Premises shall be used as the Tenant’s only or principal home for the duration of the
tenancy
 Tenant shall not sub-let the Premises.
 The Tenant shall allow the Lessor access to the Premises to check any technical or other
defects.
 The Tenant shall permit all necessary maintenance and repair work to the Premises that cannot
be put off until after the end of the Tenancy.
 On identification, the Tenant shall allow persons authorised by the Lessor access to inspect the
Premises or to carry out work on the Premises.
 Expecting/barring unforeseen circumstances, these visits and/or work should normally take
place between 07:00 hrs and 18:00 hrs on workdays, and as far as possible with prior warning.
 The Tenant has no right to a reduction of the rent for the period during which the works is
being carried out.
 The Lessor does not allow the Tenant to use equipment to heat the Premises other than those
provided.
 The Tenant is obliged to show consideration for other tenants and their rights when using the
common areas provided.
 The Tenant may not use the common areas for purposes other than those for which these
areas are intended.
 The Tenant shall refrain from behaviour that could be destructive to the property of the Lessor
and/or cause nuisance or annoyance exceeding acceptable standards to the Lessor’s
-21-
representatives, fellow tenants in the complex and/or third parties in the neighbourhood of
the Premises.
The Tenant is hereby held entirely responsible for the behaviour of visitors allowed by the
Tenant to enter his/her Premises or the general free access areas and/or remaining areas. The
behaviour of these persons shall be looked upon as that of the Tenant. With regard to the
persons referred to in the previous sentence, the Tenant is not answerable for the behaviour of
the Lessor’s representatives or of other persons who transact business orders from the Lessor.
 The Tenant is forbidden to throw objects out of or from the complex.
 Pets are not allowed on the Premises.
 The Tenant is forbidden to keep or use light inflammable compounds in the Premises and
common areas, except those for normal household use.
 In case of fire, the Tenant is obliged to follow the authorised instructions provided.
 The Tenant is obliged to ensure that the escape routes are kept clear. The Tenant is forbidden
to place or store goods of any kind in areas intended for traffic and/or for use as an escape
route. Goods placed in these areas will be regarded as having been abandoned by the Tenant.
The Lessor has the right to remove and dispose of those goods obstructing the passage
referred to above, as is seen fit, without prior warning or liability.
 The smoke-resistant doors and shutters shall be closed and not be obstructed by obstacles
 The Tenant may store fuel-consuming vehicles only in the place provided for them.
 The parking or leaving of wrecked vehicles on the parking spaces and/or in the bicycle/motor
shelters by the complexes is forbidden. The owner of the wreck is obliged to remove it after
the first warning from the Lessor. If the warning has no effect, the Lessor has the right to
remove it without any further notice, at the costs of the owner. If a wreck has no traceable
owner the Lessor without delay will remove it.
 All damage, except damage due to fire, is assumed to be caused through a failure, imputable
to the Tenant.
 The Tenant is liable for damage to the common areas/facilities unless the Tenant can prove
that the damage is not caused through his or her fault. In that case, the Lessor shall first try to
have the damage recovered from the person(s) responsible.
 The Tenant(s) must report any damage promptly to the Hotel Reception.
 The Tenant at the very start agrees to co-operate with necessary work imposed upon the
Lessor by official regulations to adjust or improve the rented Premises or the complex in which
the tenant resides. The Lessor shall notify the Tenant in good time about the alterations,
adjustments or improvements of the Premises.
 The Tenant shall return all keycards given to him/her on the day of vacating the Premises to
the Lessor.
-22-
 The Lessor has the right to dispose of all goods left on the Premises, which have been vacated
as he/she sees fit at the expense of the Tenant.
 The Tenant is required to allow the Lessor to check the rented room or housing unit before the
end of the tenancy.
 If the rent is paid late by the Tenant, then the Lessor is entitled to charge administration costs.
See also “Payments” in this ABC guide.
 The Lessor is responsible for the cleaning of the units and common areas.
 The Lessor has the choice to have the work done by either its employees or by a cleaning
company.
-23-
Fire- and calamity instructions
 In case of a fire, the fire brigade, the fire engines and other appliances or equipment to
extinguish the fire, must have free access to the complex, the parking lot, the places of loading
and unloading, the places where goods and refuse are put, in order to be able to extinguish
the fire. Moreover, fireplugs and further water points for fire-extinguishing water must be
freely accessible.
 In case of fire, NEVER USE THE ELEVATORS.
 Never use water in case of fire caused by electricity or caused by volatile/combustible liquids.
 In case of fire, immediately phone 8888 or break the glass of the fire alarm system and warn
other residents.
 If possible, try to extinguish a starting fire with the fire extinguishers present.
 Close windows and doors.
 Check the corridor to see whether there are still residents left.
 In case of (heavy) smoke, keep your head close to the floor and leave the building as quick as
possible.
 Follow the indicated escape routes.
 After having left the complex, inform the fire-chief or the police on the situation in the
complex as soon as possible.
 Assembling of the residents to enable the fire brigade to check the number of persons
present.
 In case of fat or oil on fire in a pan:

- never use water to extinguish the fire in the pan.
- protect face and eyes with an arm against flames and spattering oil or fat
- cover the pan in such way that the flames blow out
- turn off the heat source, such as a cooking plat
- do not move the pan
- leave the lid or another means of covering on the pan till it cools down
 How to use a fire blanket:

- a fire blanket is present in every kitchen.
- remove the fire blanket by pulling down sharply on the tabs hanging
from the bottom of the package
- protect your hands
- place the blanket over the fire
- turn off the heat source, such as a cooking plate
- leave the blanket in place for at least 15 minutes till it cools down
-24-
Explanation of the thermo regulator
On the regulate knob resident find the numbers 1 till 5

By turning the knob, resident can regulate the temperature in the room.
*= OFF
= 20° degrees Celsius (daytime heating)
= 14° degrees Celsius (night time heating)
1= 12° degrees Celsius/54° degrees Fahrenheit
-25-
Environmental Information
IIH feels that they should be active as to take measures for the protection of the environment. Using
the correct cleaning material and saving energy can tribute. Many inhabitants know little of the already
existing environmental actions or about their own possibility to help protecting the environment.
What has been don until now?

Most accommodations have double glazing, central heating system and thermostatically controlled
temperature regulators and radiators. Where possible, we use special energy saving light bulbs. Using
timers in common rooms so light switches off automatically after a certain time. In the bathroom we
have placed special toilets with flush interrupter buttons.
Saving energy
In the field of energy saving a lot still needs to be done. Our central heating system automatically
adjusts to the outside temperature. Some residents have their central heating on with open windows.
Please turn the central heating down when you leave your room. The consumption of electricity can
also decrease if everyone, when leaving the room for a long time will switch of the light, turn off the
stereo-set, television and the computer.
Saving water
Toilets are equipped with a flush interrupter. In using these toilets water can be saved by pushing back
again the flush button shortly after this button has been pushed in the usual way. In this way, the
water reservoir does not completely empty and so it takes less water to fill up again.
To conclude
We expect that together with you all, it will be possible to make an essential, positive contribution to
the environment. Please don’t think “Why should I do these things, while others don’t try at all! Your
actions are most important, what you do, will make or break the environmental protection.
Every contribution will help. Also look further than your own accommodation. Also in the common
rooms you can help making a difference. If you watch television in the common rooms, turn off the TV
when you leave and no one else is watching anymore. Turn of the lights if you are the last one to leave
a room. Turn of ovens, toasters, cooking hoods and cooking plates in kitchens not only for saving
energy but also for safety reasons. Close balcony doors when heating system is on.
Some additional tips:

- Turn of the heating system before you go to sleep.
- Use a dark screen/black screen saver on your PC.
- Do not place a bed, chair or other item in front of the heather. This will block the warmth.
- A dropping water tap can spoil more than 10.000 litres a year, please report to the Reception when
your water tap is dropping.
- If your toilet keeps on flushing, a lot of water is spoiled, please report to the Reception for repair.
- If you wash the dishes use a dish wash tub or fill the sink with water, you will use less water than if
you do the dishes with constant running water.
- If you brush your teeth, us a cup of water instead of keeping water running, also if you shave, do not
keep the water running.
- If you prepare food, use a lid on your cooking pots. The food will reach the boiling temperature
sooner, using less energy.
-26-
Rules, regulations and responsibilities Schermerhorn Lounge
Purpose
The Schermerhorn Lounge serves as a social meeting place for residents of the ITC International Hotel
(IIH), in particular students of the Faculty for Geo-Information Science and Earth Observation (ITC).
Use of the facilities

The Schermerhorn Lounge is accessible to all residents of IIH on a 24 hours basis and not available for
private parties limited to exclusive groups of residents. The Schermerhorn Lounge cannot be used by
non-IIH residents.
Regular activities
- Disco’s and parties organised by the SAB open to SAB members only.
- Events organised by the SAB like bingo’s, movie presentations etc.
- SAB Happy Hour on Fridays as from 20:30 hours. Bar can be open till 02:00 hrs. maximum.
Maintenance, repair and replacement

responsible for responsible for
Description item repair Description item repair
- All furniture tables and
chairs IIH - Billiard & Billiard sticks * SAB
- Beamer and accessories IIH - Football game * SAB
- Music Installation &
speakers IIH - Table tennis [not in lounge] * SAB
- Microphones IIH - Indian Game * SAB
- Fridges of the bar IIH - Darts * SAB
- Satellite receiver IIH - Piano * SAB
- TV/video and DVD IIH
- Showcase for sport cups IIH *can only be used for free by SAB members. Non-
- Safety lockers IIH members not free of charges.
Regulations
- SAB will place a schedule in the Lounge (and provide a copy for the Reception) indicating the
name(s) of responsible commissioners per activity.
- SAB is responsible for the state of the Lounge upon finishing an activity/party. Cleaning of the bar
and fridges is the responsibility of SAB.
- All bottles, cans, glasses, cups, snacks etc. should be removed upon finishing an activity/party.
- Chairs and tables should be replaced to the original right position.
- The floor should be cleaned with a broom and liquid substances should be removed
- The Schermerhorn Lounge will be cleaned daily by the Housekeeping Department.
- If Hotel staff finds the lounge in a bad condition, the responsible commissioner will be contacted
to arrange immediate cleaning of the Lounge.
- If there is no response from the commissioner, no name of a commissioner to be contacted, or if
the Schermerhorn Lounge is not cleared up properly, IIH will make the necessary arrangements
and charge the costs to the SAB.
- Cleaning material such as garbage bags, dishcloths, bucket, broom etc. are provided by IIH. These
can be obtained through the Reception.
- Activities causing noise, such as through music should be terminated ultimately at 02:00 hrs. The
volume of the music will be lowered as of 24:00 hrs.
- The responsible commissioner is obliged to respond to a request from Hotel staff or Hotel Security
for lowering the volume of the music.
- (Re)placement of recreational items can only be carried out after consulting IIH Management.
-27-
- The presence of a skilled emergency person during events is the responsibility of SAB. SAB will
inform the reception about name and telephone number of this person.
Other
- It is not permitted to use the Schermerhorn Lounge for group gatherings or group diners. IIH Staff
will end these gatherings immediately.
- The Schermerhorn Lounge is not available for non-residents/third parties.
- It is not permitted to organise sales in the Schermerhorn Lounge.
- Cooking is not allowed in Schermerhorn Lounge.
-28-
Rules, regulations and responsibilities Table Tennis Room
Purpose
The Table Tennis equipment can only be used by SAB members.
More information on the membership you can find on the Facebook page of the SAB.

The Table Tennis Room is accessible on a 24 hours basis. In principle the Table Tennis Room is not
available for private parties. Exceptions to this principle are granted for special, exclusive, events which
require explicit prior approval of IIH Management.

ITC Educational Affairs and the SAB are responsible for maintenance, repair and replacement of the
table tennis tables and accessories.
- All users are expected to leave the room and tables in a clean and tidy condition after use.
- Smoking is not allowed in the table tennis room
-29-
Rules, regulations and responsibilities Party Room - The Globe
Purpose
The Party Room serves as a social meeting place for the residents of the ITC International Hotel (IIH), in
particular the students of the International Institute for Geo-Information Science and Earth
Observation (ITC). It can also be reserved for private (non-commercial) parties limited to exclusive
groups of residents.

The Party Room is accessible to all residents of IIH on a 24 hours basis unless it has been booked for a
private party.

IIH is responsible for maintenance/repair/replacement of all furniture, tables, chairs, fridges and
microwave. Defects can be reported to the reception.
Cleaning
The room will be cleaned daily by the Housekeeping Department.
Regulations
1) Reservations should be made 5 days in advance.
2) The booker is obliged to attend his/her own party.
3) A deposit of €50 has to be paid to the Reception upon reservation.
4) The booker is obliged to report to the reception immediately after the party. The deposit will be
refunded upon clean and tidy delivery of the Globe. If the booker does not report to the reception
after the party for a final inspection, the booker is no longer entitled to the €50 deposit.
5) The booker will be held responsible for any damage to the room and / or its furniture and
therefore will be charged for the full costs of repair and / or replacement.
6) To prevent undue noise doors should be closed during the party.
7) A party is obliged to respond to a request from Hotel staff or Hotel Security for lowering the
volume of the music / noise and keep the emergency doors closed.
8) Activities can last until 24.00 hrs.
9) All bottles, cans, glasses, cups, snacks etc. should be removed upon finishing the activity.
10) Cleaning material such as garbage bags, dishcloths, bucket, broom etc. are provided by IIH. You
can find some of these items in de kitchen of the Party room. Extra cleaning equipment can be
obtained from the Reception.
11) Chairs and tables should be placed in the original position. The number of tables / chairs is
restricted. It is not allowed to place additional furniture from other areas of the hotel.
12) The floor should be cleaned with a broom and liquid substances should be removed. If Hotel staff
finds the room in a bad condition, the deposit will not be refunded.
13) If you have any doubts regarding the activities you are planning in the globe, please contact hotel
management.
14) Parties / activities organised by non-residents are not permitted. If booker invites non-residents,
booker is responsible for their behaviour.
15) Booker is responsible for informing non-residents about rules and regulations. Bikes/cars need to
be parked at Stadsweide. It is not allowed to park cars on the ramp, behind the hotel.
16) It is not permitted to organise sales, commercial events or activities for external organizations /
groups. Nor is it allowed to book the “Globe” for religious gatherings of any kind.
17) It is only allowed to use the (provided by IIH) microwave for preparing food. Other electrical
appliances are forbidden. Cooking is not allowed.
18) The Globe facility is only available for ITC and UT students who are accommodated in IIH. Non-IIH
residents cannot use these facilities.
-30-

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INTERNATIONAL HOTEL

A Guide with information, house rules and regulations

Town Hall Registration __________________________________________19

Erna Leurink Bianca Haverkate

Alcohol, drugs and weapons

Animals and pets

Automated external defibrillator (AED)

General Data Protection Regulation (GDPR)

Invoice for accommodation

COLOR INDICATION OF YOUR LOCK

Party room – “The Globe.”

Post office in AKO Bookshop (opposite of AH Supermarket) opening hours

Room reservations for guests

Safety Deposit Box

Smoking prohibition (also applicable to electronic cigarettes)

Stamps for post

Town Hall Registration

Erna Leurink Bianca Annie van der Eric de Hollander Saskia

General terms of the tenancy

 Terms used are:

 Tenant shall not sub-let the Premises.

 The Tenant is forbidden to throw objects out of or from the complex.

 Pets are not allowed on the Premises.

Fire- and calamity instructions

 In case of fire, NEVER USE THE ELEVATORS.

 Close windows and doors.

 Follow the indicated escape routes.

 In case of fat or oil on fire in a pan:

 How to use a fire blanket:

Explanation of the thermo regulator

On the regulate knob resident find the numbers 1 till 5

What has been don until now?

Some additional tips:

Rules, regulations and responsibilities Schermerhorn Lounge

Use of the facilities

Maintenance, repair and replacement

Rules, regulations and responsibilities Table Tennis Room

Use of the facilities

Maintenance, repair and replacement

Rules, regulations and responsibilities Party Room - The Globe

Use of the facilities

Maintenance, repair and replacement

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