MANAJEMEN OPERASI MB-43-13 [RFH] / Selasa (13:30 - 17:30)

Dashboard / My courses / EBI2J4-MB-43-13 / Pertemuan 2. Quality Management / Quiz Pertemuan 2

Started on Tuesday, 23 February 2021, 7:10 PM

State Finished

Completed on Tuesday, 23 February 2021, 7:29 PM

Time taken 19 mins 24 secs

Marks 19.00/20.00

Grade 9.50 out of 10.00 (95%)

Question 1
What is required by customers both internal and external?. How can the requirements be
Complete measured?. What is the speci c standard for each measure?. These are questions that
Mark 1.00 out of 1.00 belongs to quality in the level of...

Select one:

a. Job Level

b. All True

c. Performer

d. Task Design

Question 2
The de nition of "Factual approach to decision making" in TQM Principles is...
Complete

Mark 0.00 out of 1.00 Select one:

a. A permanent objective of the organization is that it should continuously improve

performance by addressing the needs of all interested parties.

b. Effective decisions are based on the logical or intuitive analysis of data and
information.

c. Understanding the current and future needs of the customer, meet Customer
requirements and strive to exceed customer expectations while satisfying them.

d. A desired result is achieved more ef ciently when related resources and activities
are managed as a process.

Question 3
Activities in DMAIC are
Complete

Mark 1.00 out of 1.00 Select one:

a. De ne, Monitor, Analyse, Improve, Control

b. De ne, Measure, Analyse, Improve, Control

c. De ne, Monitor, Analyse, Intuition, Control

d. Describe, Measure, Analyse, Improve, Control

Question 4
The de nition of "process approach" in TQM Principles is...
Complete

Mark 1.00 out of 1.00 Select one:

a. Understanding the current and future needs of the customer, meet Customer
requirements and strive to exceed customer expectations while satisfying them.

b. A permanent objective of the organization is that it should continuously improve

performance by addressing the needs of all interested parties.

c. A desired result is achieved more ef ciently when related resources and activities
are managed as a process.

d. Effective decisions are based on the logical or intuitive analysis of data and
information.
Question 5
Here are some reason why implementing TQM can be hard...
Complete

Mark 1.00 out of 1.00 Select one:

a. Works equally well in both service and manufacturing sectors.

b. Allows organizations to take advantage of developments that enable managing

operations as cross-functional processes

c. Poor planning

d. Provides high returns on investment through improving ef ciency.

Question 6
Part of Taguchi Concept...
Complete

Mark 1.00 out of 1.00 Select one:

a. Quality Function Development

b. Quality Robustness

c. TQM

d. Kaizen

Question 7
Here are some reason why implementing TQM can be hard...
Complete

Mark 1.00 out of 1.00 Select one:

a. All true

b. Poor planning

c. Lack of effective measurement of quality improvement

d. Lack of customer focus

Question 8
These are key elements of TQM....
Complete

Mark 1.00 out of 1.00 Select one:

a. Communication, Integrity, employee

b. Training, employee, Leadership

c. Integrity, Communication, certi cation

d. Teamwork, Leadership, Integrity and Ethics

Question 9
A system of maintaining and improving the integrity of production and quality systems
Complete through the machines, equipment, processes, and employees that add business value to an
Mark 1.00 out of 1.00 organization called....

Select one:

a. Business Process Management (BPM)

b. Quality Control Circles (QCC)

c. Total Productive Maintenance

d. The Seven Quality Control Tools

Question 10
Here are part of Japanese 5-s Practise ....
Complete

Mark 1.00 out of 1.00 Select one:

a. Systemize

b. All False

c. Savage

d. Suri

Question 11
Quality Guru who created quality trilogy is...
Complete

Mark 1.00 out of 1.00 Select one:

a. Juror

b. Duran

c. Juran

d. Puran
Question 12
Activities in DMADV are
Complete

Mark 1.00 out of 1.00 Select one:

a. De ne, Measure, Analyse, Design, Verify

b. De ne, Monitor, Analyse, Data, Verify

c. Describe, Measure, Analyse, Data, Validity

d. De ne, Monitor, Analyse, Design, Validity

Question 13
SERQUAL dimensions of service quality...
Complete

Mark 1.00 out of 1.00 Select one:

a. Reliability, assurance, emphathy, responsiveness

b. Perceived quality, aesthetics, reliability, conformance

c. Aesthetics, serviceability, reability, conformance

d. Performance, feature, reliability, emphaty

Question 14
Which is the following statement is right...
Complete

Mark 1.00 out of 1.00 Select one:

a. This approach is called “total” because it encompasses not everything the company
does

b. TQM is de ned as a management approach that tries to achieve and sustain short-
term organizational

c. TQM is a management philosophy that seeks to integrate all organizational

functions such as marketing, human resource and planning

d. TQM is a management philosophy that seeks to integrate all organizational

functions

Question 15
The process of comparing one’s business processes and performance metrics to industry
Complete bests and best practices from other companies called...
Mark 1.00 out of 1.00
Select one:

a. Quality

b. Kaizen

c. Benchmark

d. TQM

Question 16
A system of continuous improvement in quality, technology, processes, company culture,
Complete productivity, safety and leadership, called..
Mark 1.00 out of 1.00
Select one:

a. Benchmark

b. Kaizen

c. TQM

d. Quality

Question 17
These are key elements of TQM, except...
Complete

Mark 1.00 out of 1.00 Select one:

a. Integrity, Communication, ethics

b. Communication, Integrity, employee

c. Teamwork, Leadership, Integrity and Ethics

d. Training, teamwork, Leadership

Question 18
A participatory management technique that enlists the help of employees in solving
Complete problems related to their own jobs.
Mark 1.00 out of 1.00
Select one:

a. The Seven Quality Control Tools

b. Quality Control Circles (QCC)

c. Total Productive Maintenance

d. Business Process Management (BPM)

Question 19
Quality Guru who created SPC is...
Complete

Mark 1.00 out of 1.00 Select one:

a. Kaoru Ishikawa

b. Ken Ishikawa

c. Minami Kaoru

d. Kotaro Minami

Question 20
Quality robustness, Quality loss function & Target-oriented quality are part of...
Complete

Mark 1.00 out of 1.00 Select one:

a. Kaizen concepts

b. Japanese 5-s Practise

c. Taguchi concepts

d. Quality concepts

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