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ASSISTANT

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Priscila Manjarre
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16 views3 pages

ASSISTANT

Uploaded by

Priscila Manjarre
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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ASSISTANT: Good morning! Customer service, my name is PRISCILA, how can I help you?

Customer MELISSA: Good morning Miss, I have used the online platform last month, I bought a
Sony Smart TV from your company, but I am not satisfied with what I ordered, they have sent
me my order wrong.

ASSISTANT: Sorry for the inconvenience, miss, could you please tell me what the problem is
and I will help you in any way I can.

Customer MELISSA: Well, the problem is that I ordered a Sony Smart TV but I have not
received it; they have sent me a plasma screen TV.

ASSISTANT: We are very sorry, would you mind telling me your order number?

Customer MELISSA: Yes, of course, my order number is PHLM00265.

ASSISTANT: And your name is?

Customer MELISSA: Yes, my name is MELISSA CARRIEL.

ASSISTANT: Okay, thank you. Please, Miss CARRIEL, give me a moment and I will check what
the problem is.

CUSTOMER MELISSA: Okay.

ASSISTANT: Well, let's see. You had ordered a Sony TLR TV over the Internet on January 23rd
with fast delivery.

Customer MELISSA: Yes, I did. Oh, I'm sorry to say, but we have had problems with our
computer system, I see what happened, the system made a mistake with the shipment to
another customer and your Smart TV was sent to the wrong place.
Customer MELISSA: What are you going to do to fix the problem? You should know that this is
the second time I have had a problem with your company.

ASSISTANT: I understand what you mean, but now we can't do anything, but in a few days your
problem will be solved.

Customer MELISSA: Excuse me, may I make a comment?

ASSISTANT: Of course, Miss.

Customer MELISSA: What happens is that I need it immediately, when will the TV be
delivered?

ASSISTANT: Well, I have changed delivery company and you will have your Smart TV on
Monday, is that okay with you?

CUSTOMER MELISSA: Have you done it?

ASSISTANT: Yes, Miss MELISSA, The TV will be at your house as soon as we can.

Customer MELISSA: Great. Thank you for your help.

ASSISTANT: No, thank you for choosing Sony.

Customer MELISSA: Mmnn... I'm sorry, I don't know what it's called, but does your company
have any kind of compensation for this problem?

ASSISTANT: Yes, of course! For all the trouble you can keep the other TV you received as a
form of compensation for our mistake.

Customer MELISSA: Oh yeah? That's great. Thank you very much.

ASSISTANT: You're welcome. That was a good deal for you, wasn't it?
Customer MELISSA: Oh, yes, that's great for me! Your company knows how to treat

customers.

ASSISTANT: Of course, we are here to help you. Do you need anything else?

Customer MELISSA: No, that's all for now, that's fine. See you soon.

ASSISTANT: Goodbye, thank you for choosing Sony.

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