MASTER PLAN

In response to the global “green” movement, the name KL Eco City was adopted for this
development of a sustainable urban environment located in Kampung Haji Abdullah Hukum.
The site is by the Klang River, with a shopping hub on one side and a key railway and road
corridor that links the Klang Valley on the other. Centralised within the Klang Valley, the
development acts as a transport hub with pedestrian links to Jalan Bangsar, the Abdullah
Hukum LRT Station and the KTM train route. The hub is further intensified by the creation of
new pedestrian links between the LRT station, the KTM train line and other key sites within the
development and the existing urban fabric.

Due to its central location, the masterplan creates an opportunity for both social synergy and
integration, coupled with the convenience and efficiency of shared transportation and
amenities. It is a mixed-use development of residences, retail and office blocks and cultural and
recreational facilities. The development combines diversity of uses with leading sustainable
design principles to create a lively, complex and rich city district that is an easily accessible
unique urban destination. The development optimises views and open spaces overlooking the
Klang River and the Gardens-Mid Valley shopping mall.

1
Communication Management (PA – LP02)

Trainee Name: WAN MOHAMAD NOOR BIN HJ ISMAIL

I/C No.: 840330-05-5517

Date: 16/1/2022

PERFORMANCE ASSESSMENT
COMMUNICATION MANAGEMENT

Skill Task No. Task Coverage

Z-004-LP02 06.03 Administer progress reporting system

02.06 Establish information and communication system

ATTENTION:

This Performance Assessment is to assess your performance on tasks 06.03 and 02.06 and that
these tasks comply with competencies requirement as stated inside NCS for Construction Project
Management. You are required to perform task given as evidence of competency.

TERMINAL PERFORMANCE OBJECTIVE (TPO):

Establish communication management system USING work breakdown structure, organization

breakdown structure, needs/requirement survey, system analysis, ICT solutions, training manuals,
user feedback, user interfaces, project management information system, progress reports, master
schedule, project brief, contract documents, project charter, flowcharts and respective progress report
SO THAT project information and communication technology system and project progress reporting
system are identified, set-up, maintained, reviewed and improved.

DIRECTION TO THE TRAINEE:

Before beginning the performance assessment, carefully review the TPO. You must complete all
steps satisfactorily.

8
Communication Management (PA – LP02)

TASK: Case Study:

You are working as a Project Manager for DYZ Construction Sdn. Bhd. which is tendering for a
condominium project. The developer (client/owner) of the project has specified in its tender document
that all tenderers (bidders) have to submit their Communication Management System as part of the
tender requirements. You have been instructed by your General Manager to prepare the company’s
Communication Management System to fulfill the company’s obligation in the tender bid. Outline the
steps that you need to take to prepare the Communication Management System.

ASSESSMENT CRITERIA:

Your performance will be assessed accordingly to the assessment criteria below:

1. Identify all communication requirements.

2. Identify stakeholders’ communication needs.
3. Propose project needs/requirements.

4. Ascertain reporting structure, frequency and contact.

5. Determine reporting format.

6. Select ICT solutions.

7. Set up system.

8. Conduct training.

9. Communicate ICT issues to users, project team and stakeholders.

10. Measure performance.

11. Maintain communication management system.

12. Prepare performance report.

TOOLS AND EQUIPMENT:

8
Communication Management (PA – LP02)

Master schedule, project brief, contract document, project charter and ICT solutions, work breakdown
structure, organizational breakdown structure, workflows, templates, need survey, etc.
PERFORMANCE ASSESSMENT SCHEME SHEET

COMMUNICATION MANAGEMENT

Please complete the assignment below. Competency will be marked, repetition can be made with
the permission of Assessing Body.

First Second
No. Items
C NYC C NYC

1 All communication requirements identified

2 Stakeholders’ communication needs identified in
2.1 Communication Planning
2.2 Information distribution
2.3 Project stakeholders defined
3 Client /User needs /requirements identified
Reporting structure, frequency and contacts
4
ascertained
4.1 Types of meetings & frequency
determined
4.2 Functions & participants of meetings
ascertained
5 Reporting format determined
6 Usage of WBS to determine Master schedule
7 ICT solutions selection process determined
7.1 ICT solutions analyzed / evaluated
7.2 ICT solutions selected
Prepare / review contents of Contract
8
Documents
9 Training conducted
9.1 Prepare /compile training manual / list of
training documents
8
Communication Management (PA – LP02)

9.2 Technical / maintenance staff identified for

training
10 Performance Reporting
10.1 Prepare / compile project performance
reports
10.2 Progress Report prepared
Communication management system
11
maintained

Legend:
NYC= Not Yet Competent
C=Competent

Verification Result: Non Competent First Second

Competent First Second

ASSESSOR’S REMARKS
Date:
Stamp and Signature of Assessor: CIDB Stamp:

Name of Assessor:

8
Communication Management (PA – LP02)

a) Name of project: KL Eco City, a 25-acre integrated mixed-use development, is

situated along Jalan Bangsar, next to Mid Valley City and
surrounded by established commercial precincts. This integrated
mixed-use and transit-oriented development is also anchored by
commercial offices, luxury residential towers, lifestyle retail
outlets and a chic business class hotel

b) Value of project: US$996 million (over RM 3 billion)

c) Starting date: 01 January 2013
d) Completion date: 01 January 2017
e) Client: SP Setia Berhad

f) Architects BEP Akitek Sdn Bhd

GRA Architects Sdn
Bhd
g) Civil/Structural T.Y. Lin (International) Sdn Bhd
HSS Integrated Sdn Bhd
h) Landscape IEN Consultants Sdn Bhd
Architect
i) Market survey: Johan Marketers Sdn Bhd

j) Quantity Survey JUBM Sdn Bhd

k) Soil Investigation Aqil Soil Man Sdn Bhd

l) Mechanical/ KTA Tenaga Sdn Bhd

Electrical: J Roger Preston (M) Sdn Bhd
m) Planners Walrus Design Sdn Bhd

n) Surveyor Azam Survey

Under Aiman Survey
o) Contractors: GDB Builder Sdn Bhd (Parcel A)
Putra Perdana Sdn Bhd (Parcel B)
Ireka Construction Sdn Bhd (Parcel C)
Ikhmas Jaya (Parcel D)
Sub-structure works: Taskelite Pile Sdn. Bhd
p) Project Manager: KL ECO City Sdn. Bhd

8
Communication Management (PA – LP02)

PROJECT INFORMATION
Attach the following documents:

(a) Location plan

P. A
P. B
P. C
P. D

(b) Layout of project

7
 1. Company’s organisational project strategy and organisational Tools
functions understood.
2. Relationship between functions identified.
3. Functions to formulate project organisational structure clustered.

1) Client’s Company’s Vision: Company Annual

Report
To be the best in all we do

2) Client’s Company’s Mission:

a) To provide superior customer service and satisfy customer needs through

a culture of excellence
b) To enhance shareholder's value
c) To be a caring and responsible employer
d) To be mindful of our social responsibilities

3) Client’s Company’s Objective

S-P-Setia-
To provide superior customer service and satisfy customer needs through a
Sustainability-
culture of excellence. To enhance shareholder's value. To be a caring and Statement-2020
responsible employer. To be mindful of our social responsibilities.

8
 Market
4) Client’s Company’s Strategy:
Research.com

a) KL Eco City is a game-changer for the astute businessmen and investors.

This 25-acre mixed-use and transit-oriented development is conceived as a
city-within-a-city, anchored by commercial offices, luxury residential
towers, lifestyle retail outlets and a four-star hotel which will be flagged
under the Thai-originated Amari chain.
b) With its distinctive business address on Jalan Bangsar, unrivalled
connectivity, and adaptable work spaces in various configurations, a move
to Aspire Tower could very well be a step in the right direction for
PrestigeOnline
businesses. Malaysia
c) As more and more businessmen growing interest in KL Fringe area over KL
City Centre, Bangsar has also been growing more popular and trendier as a
business location. It has become a stamp of social and entrepreneurial
approval for an upstart to thrive in Bangsar, or for companies expanding to
do so while embracing fresh, new ideas.

d) Location, strong visibility of the company, clustering of related businesses,

accessibility by roads or public transport and having sufficient carpark are
among the key decision factors involved in purchasing an office.

e) Connected to Mid Valley City via a pedestrian link bridge, KL Eco City has
also attracted high-profile tenants from professional services, consumer
electronics and new tech including Samsung Malaysia Electronics, Zurich
Malaysia, F-Secure, Gibraltar BSN Life Berhad , Phillip Wain Malaysia,
WeWork, Shopee, Klook, J&T Express, and Veolia Water.

9
 5) Killing strategy

a) A well-developed transit-oriented development (TOD) is likely to see price

appreciation as the development matures and more companies and
individuals move to the TOD. Ownership enables the company to save
substantial cost in the long term. In terms of business, a company owning
the office in a TOD in the longer term will attract customers from those
utilising the remaining mixed development due to the ease of transport
b) With over 670,000 sq ft of best-in-class commercial space, Aspire Tower
features layouts for three different office types, catering to a wide spectrum
S-P-S etia-
of industries and corporate needs. A flexible spatial planning system Sustainability-
Statement-2020
provides a fertile environment to nurture networking amongst industry
players, from young start-ups to international corporations. The 42-storey
Aspire Tower offers various office configuration ranging from 1,152 sq ft to
18,690 sq ft. Whether you are a start-up, multi-national corporation or
looking to right-size your office during this pandemic, Aspire Tower is the
perfect location for your company with its prestigious Bangsar address
c) This Grade-A stratified corporate office tower will be served by 16 elevators
transporting its occupants to either the low zone or high zone via two
independent lift lobbies. With every component considered, the lobbies
have been constructed to incorporate a proficient management of vertical
traffic with state-of-the-art security. From the latest card-access system and
professionally monitored Closed Circuit Television (CCTV), to a diligent
Visitor Management System (VMS) and catalogued turnstile access, these
lobbies ensure a secure work environment.

1
 Projects:

The development is divided into 4 parcels:

a) Parcel A consists of 5 residential towers of heights varying from 44 to 56

stories. These towers sit on a 7-story elevated parking garage and a single-level
basement carpark. The tallest tower in this parcel is 242.7 meters high.

b) Parcel B comprises 3 tower blocks: a 46-story luxury serviced apartment, and 1

block each of a 32-story and a 42-story office tower. These towers sit on a 6-
story elevated parking garage and a 3-floor basement carpark. The height of the
42-story office tower is 252 meters from the ground level.

c) Parcel C consists of a 40-story office tower, 3 blocks of boutique offices (15-

story, 16-story and 17-story), and a 31-story Strata Office. These towers sit on 4
levels of retail podium and 3 levels of basement carpark.

d) Parcel D consists of a 2-story mosque and the preservation centre of the

Abdullah Hukum Heritage House, which sits on a 5-story elevated parking
garage and 2 floors for basement level parking.

e) There are four major ingress/egress ramps proposed to serve the development.
Together with a two-tiered road system provided within the development, the
efficient traffic circulation is ensured for end users.

Project strategy supporting corporate strategy

Architectural: Parcel C

a) KL Eco City (KLEC) Office Tower is a Grade A building, Low heat transfer
through building envelope & roof through the use of laminated tempered
double-glazed unit (DGU) and roof insulation.
More than 50% of facade windows are shaded with horizontal sun-shading
louvres.

1
b) Lighting design and a lighting control system depending on daylight and
occupancy. More than 50% of roof space is covered with solar PV panels,
approximately 85 kWp.
c) Use of Forest Stewardship Council (FSC) & Malaysian Timber Certification
Council (MTCC) certified wood-products.
Use of non-chemical water treatment system.
d) Use of electronic static filter in all air-handling units (AHUs).
Use of pressure independent balancing control valve (PIBCV) to control &
balance the flow of chilled water from AHU.
e) Use of energy efficient lift with regenerative drive.
Design of rainwater harvesting system & wastewater recycling system.
f) Tier Internal Road System & Pedestrian Link. KL Eco City's unique internal road
system comprising an upper and lower tier facilitates a smoother incoming
and outgoing traffic flow. A pedestrian link bridge provides easy access to The
Gardens / Mid Valley City extending the retail and lifestyle options.

1
g) KL Eco City provides a superior mode of public transportation with an integrated
rail hub that comprises the existing Abdullah Hukum LRT station and the new
KTM Komuter station. The integrated rail hub is 2 LRT stations / 1 KTM station
to KL Sentral and 7 LRT stations to KLCC.

h) The seamless connectivity is taken further with 6 dedicated new bridges &
ramps with direct connection to Federal Highway, New Pantai Expressway
(NPE), Jalan Maarof and Jalan Bangsar

1
Project plan:

1
No Plan Responsibility of:

Preparatory works functions:

1 Check status of land conversion and pay development Org. Admin. Dept. (1)
charges
2 Renew registration with Ministry of Housing Org. Admin. Dept. (1)

3 Undertake Boundary survey and planting boundary marks Azam Surveyor (2)
4 Undertake Subsurface survey for underground utility and Under Aiman Survey (3)
water table
5 Do public facilities and services auditing BEP Akitek Sdn Bhd
GRA Architects Sdn Bhd (4)
6 Prepare report on status of surrounding area and close BEP Akitek Sdn Bhd
vicinity including public services available and water, GRA Architects Sdn Bhd(4)
electricity and gas tapping points
7 Identify discharge point for drainage, sewerage and
surface flow and their level T.Y. Lin (International) Sdn Bhd (5)

Technical works functions:

1 Prepare site topography map Azam Surveyor (2)

2 Undertake soil investigation Under Aiman Survey (6)
3 (a) Appoint KL ECO City Sdn. Bhd (14) as Project SP Setia Berhad (7)
Manager for whole project

(b) Appoint Walrus Design Sdn Bhd (15) to prepare and SP Setia Berhad (7)
submit
plan for approval of the whole project
(c) Appoint architect for Phase 1 SP Setia Berhad (7)
(d) Appoint C&S consultant for Phase 1 SP Setia Berhad (7)
(f) Appoint KTA Tenaga Sdn Bhd (16) for M&E works SP Setia Berhad (7)
(g) Appoint QS for Phase 1 SP Setia Berhad (7)
(f) Appoint IEN Consultants Sdn Bhd (17) landscape SP Setia Berhad (7)
architect Parcel A, Parcel B, Parcel C and Parcel D,

(g) Appoint land surveyor for Parcel A, Parcel B, Parcel C T.Y. Lin (International) Sdn Bhd (5)
and
Parcel D,
(h) Select contractor for Parcel A, Parcel B, Parcel C and SP Setia Berhad (7) 1
Parcel D,
4 Submission of plans to Dewan Bandaraya Kuala Lumpur BEP Akitek Sdn Bhd
GRA Architects Sdn Bhd(4)
5 Prepare tender documents and finalise drawings JUBM Sdn Bhd (8)
6 Tender project using traditional design and construct JUBM Sdn Bhd (8)
contract
7 Tender analysis and award JUBM Sdn Bhd (8)
8 (a)Project mobilization Parcel A GDB Builder Sdn Bhd (Parcel A) (9)
(b)Project mobilization Parcel B Putra Perdana Sdn Bhd (Parcel B) (9)

(c)Project mobilization Parcel C Putra Perdana Sdn Bhd (Parcel B) (9)

(d)Project mobilization Parcel D Ikhmas Jaya (Parcel D) (9)

9 Erection of hoarding and guard house GDB Builder Sdn Bhd (Parcel A)
Putra Perdana Sdn Bhd (Parcel B)
Ireka Construction Sdn Bhd (Parcel C)
Ikhmas Jaya (Parcel D)(9)

10 (a). Project in progress: Substructure works Taskelite Pile Sdn. Bhd (10)

(b) Project in progress: Superstructure works GDB Builder Sdn Bhd (Parcel A)
Putra Perdana Sdn Bhd (Parcel B)
Ireka Construction Sdn Bhd (Parcel C)
Ikhmas Jaya (Parcel D)(9)

(c) Project in progress: Road works, drainage, landscape GDB Builder Sdn Bhd (Parcel A)
etc. Putra Perdana Sdn Bhd (Parcel B)
Ireka Construction Sdn Bhd (Parcel C)
Ikhmas Jaya (Parcel D)(9)

11 Project completion and handing over GDB Builder Sdn Bhd (Parcel A)
Putra Perdana Sdn Bhd (Parcel B)
Ireka Construction Sdn Bhd (Parcel C)
Ikhmas Jaya (Parcel D)(9)

12 Project close out GDB Builder Sdn Bhd (Parcel A)

Putra Perdana Sdn Bhd (Parcel B)
Ireka Construction Sdn Bhd (Parcel C)
Ikhmas Jaya (Parcel D)(9)
1
13 Defect Liability Period. GDB Builder Sdn Bhd (Parcel A)
 Putra Perdana Sdn Bhd (Parcel B)
Ireka Construction Sdn Bhd (Parcel C)
Ikhmas Jaya (Parcel D)(9)

14 Handing of keys to purchasers GDB Builder Sdn Bhd (Parcel A)

Putra Perdana Sdn Bhd (Parcel B)
Ireka Construction Sdn Bhd (Parcel C)
Ikhmas Jaya (Parcel D)(9)
SP Setia Berhad (7)
Commercial Plan

Preparatory works:

1 Commission market survey to report on potential Johan Marketers Sdn Bhd (11)
competition from other developers, prices of primary
properties and secondary properties within the vicinity
of the project, catchment area and population for
anchor tenant and other predetermined business
functions at the commercial centre and their nearest
competitors in the surrounding commercial area.

2 Inquire on availability of insurance policy for elderly Org. Admin. Dept. (1)

3 Prepare a working paper to get the support of Org. Admin. Dept. (1)
Employees Provident Fund (EPF) to support this project
concept that addresses the needs of grey-haired
population and thus encourage members to purchase,

4 Working paper to financial institutions such as banks for Accounting unit in

bridging and end financing introducing the unique Admin. Dept. (12)
project concept,
5 Prepare promotion plan that must be launched early Marketing Dept. (13)

6 Appoint negotiation expert team Marketing Dept. (13)

ALTOGETHER 18 ENTITIES INVOLVED IN CLIENT’S PROJECT

1
4 Company’s strengths and weaknesses and appropriateness
to
project needs analysed and organizational strategy and
structure determined
S-P-Setia-Sustainability-
The organizational strategies have been elaborated Statement-2019
above. These studies below were undertaken prior to https://embapro.com/frontpage/
the formulation of the strategies and plans. swotcoanalysis/
20309-sp-setia
https://embapro.com/frontpage/
pestelcoanalysis/20309-sp-setia

1
A sustainability framework was developed to govern sustainability management within the
Company. The sustainability framework encompasses three (3) pillars i.e. Sustainability
Agenda, Our Stakeholders and Key Business Processes. Relevant sustainability matters are
identified and categorised under the broad categories of economic, environment and social.
The sustainability agenda for each of the broad categories are determined as follows:
Economy: We emphasise on economic performance in every value created and distributed by
the organisation while ensuring consistent contributions as corporate citizen. Environment:
We identify and adopt appropriate measures for conservation and protection of ecological
and biological affecting plants and animals in our developments. Social:

We encourage continuous community engagement and social interaction while portraying

strong work ethics and integrity. We strive to achieve each of the sustainability agenda with
the involvement of all our stakeholders to understand their specific needs and requirements.
We focused at anticipating and responding to the changes in business environment to remain
relevant and ensure business sustainability, maintaining continuous embedment of risk
management culture, recognising opportunities which would enhance value creation to
stakeholders and strengthening of our sustainability practices through continuous learning
and improvement. This is further elaborated in the following “Stakeholder Engagement”
section.

Sustainability practices are integrated in all aspects of business in S P Setia Berhad such as
governance, strategic planning, regulatory compliance, reporting & monitoring and risk
management. This is to uphold good corporate governance practices, contribute to the
building of the nation and protection of the Company’s brand as Malaysia’s No. 1 Property
Developer and remain relevant in the property industry.

1
Strengths of SP Setia
Strengths are the firm's capabilities and resources that it can use to design, develop, and
sustain competitive advantage in the marketplace

- Success of new product mix - SP Setia provides exhaustive product mix options to its
customers. It helps the company in catering to various customers segments in the
Construction Services industry.

- Market Leadership Position - SP Setia has a strong market leadership position in the
Construction Services industry. It has helped the company to rapidly scale new products
successes.

- Diverse Revenue models - Over the years SP Setia has ventured into various businesses
outside the Capital Goods sector. This has enabled the company do develop a diversified
revenue stream beyond Capital Goods sector and Construction Services segment.

- Brands catering to different customers segments within Construction Services segment -

SP Setia extensive product offerings have helped the company to penetrate different
customer segments in Construction Services segment. It has also helped the organization to
diversify revenue streams.

- Talent management at SP Setia and skill development of the employees - Human

resources are integral to the success of SP Setia in Construction Services industry.

- Strong brand recognition - SP Setia products have strong brand recognition in the 2
Construction Services industry. This has enabled the company to charge a premium
compare to its competitors in Construction Services industry

Weaknesses of SP Setia

What are "Weaknesses" in SWOT Analysis?

Weaknesses of SP Setia can either be absence of strengths or resources of capabilities that
are required but at present the organization doesn't have. Leaders have to be certain if the
weakness is present because of lack of strategic planning or as a result of strategic choice.

- Low investments into SP Setia's customer-oriented services - This can lead to competitors
gaining advantage in near future. SP Setia needs to increase investment into research and
development especially in customer services-oriented applications.

- Loyalty among suppliers is low - Given the history of SP Setia coming up with new
innovations to drive down prices in the supply chain.

- Extra cost of building new supply chain and logistics network - Internet and Artificial
Intelligence has significantly altered the business model in the Capital Goods industry and
given the decreasing significance of the dealer network SP Setia has to build a new robust
supply chain network. That can be extremely expensive.

- High cost of replacing existing experts within the SP Setia. Few employees are responsible
for the SP Setia's knowledge base and replacing them will be extremely difficult in the
present conditions.

Opportunities for SP Setia

What are "Opportunities" in SWOT Analysis?

Opportunities are potential areas where the firm Chan identify potential for - growth,
profits, and market share.

- Customer preferences are fast changing - Driven by rising disposable incomes, easy access
to information, and fast adoption of technological products, customers today are more
willing to experiment / try new products in the market. SP Setia has to carefully monitor not
only wider trends within the Construction Services industry but also in the wider Capital
Goods sector.

- Opportunities in Online Space - Increasing adoption of online services by customers will

also enable SP Setia to provide new offerings to the customers in Construction Services
industry.

- Increasing customer base in lower segments - As customers have to migrate from un-
organized operators in the Capital Goods industry to licensed players. It will provide SP Setia 2
an opportunity to penetrate entry level market with a no-frill offering.
- Accelerated technological innovations and advances are improving industrial productivity,
allowing suppliers to manufacture vast array of products and services. This can help SP Setia
to significantly venture into adjacent products.

- Lower inflation rate - The low inflation rate brings more stability in the market, enable
credit at lower interest rate to the customers of SP Setia. This will increase the consumption
of SP Setia products.

- Rapid Expansion of Economy As the US economy is improving faster than any other
developed economy, it will provide SP Setia an opportunity to expand into the US market.
SP Setia already have know-how to operate into the competitive US market.

Threats to SP Setia

What are "Threats" in SWOT Analysis?

Threats are factors that can be potential dangers to the firm's business models because of
changes in macro-economic factors and changing consumer perceptions. Threats can be
managed but not controlled.

- Changing demographics - As the baby boomers are retiring and new generation finding
hard to replace their purchasing power. This can lead to higher profits in the short run for SP
Setia but reducing margins over the long run as young people are less brand loyal and more
open to experimentation.

- Distrust of institutions and increasing threat of legal actions for SP Setia - As the WTO
regulations and laws are difficult to enforce in various markets. Legal procedures have
become expensive and long drawn process. It can lead to less investment into emerging
markets by SP Setia thus resulting in slower growth.

- Shortage of skilled human resources - Given the high turnover of employees and
increasing dependence on innovative solution, company name can face skilled human
resources challenges in the near future.

- Changing political environment with US and China trade war, Brexit impacting European
Union, and overall instability in the middle east can impact SP Setia business both in local
market and in international market.

- Saturation in urban market and stagnation in the rural markets - For SP Setia this trend is
an ongoing challenge in the Construction Services segment. One of the reasons is that the
adoption of products is slow in rural market. Secondly it is more costly for SP Setia to serve
the rural customers than urban customers given the vast distances and lack of
infrastructure.

- Commoditization of the product segment - The biggest challenge for SP Setia and other
players in the industry is the increasing commoditization of the products in Capital Goods
industry. 2
 SP Setia PEST Analysis

What are Political Factors in PEST Analysis?

Political factors are often related to the level of intervention and nature of intervention of
the local and national government in the business and economic environment. Government
policies and governance system plays a huge role in nature and objectives of the policies.

Political Factors that Impact SP Setia

- Political stability in the existing markets – SP Setia operates in numerous countries so it has
to make policies each country based on the Construction Services industry specific
requirements. Given the recent rise in populism across the world I believe that Malaysia can
see similar trends and may lead to greater instability in the Malaysia market.

- Regulatory Practices – SP Setia has to manage diverse regulations in the various markets it
is present in. Over the last few years Malaysia and other emerging economies have changed
regulations regarding not only market entry but also how companies in Construction
Services can operate in the local market.

- Importance of local governments in Malaysia – Unlike in most other countries, local

governments play critical role in policy making and regulations in Malaysia. SP Setia has to
closely follow the states and territories it has presence in rather than devising nation-wide
policies in Malaysia.

- Governance System – The present governance system in Malaysia has served its purpose
for the long time and I don’t think much will change in the process even though it may
throw up leaders that can lead divergent policy making from the historical norm. SP Setia
has to keep a close eye on the industry wide government priorities to predict trends.

- Changing policies with new government – Studying the current trends it seems that there
can be a transition of government in Malaysia in next election. SP Setia has to prepare for
this eventuality as it will lead to change in governance priorities of Capital Goods sector.

- Government of Malaysia has come under increasing global pressures to adhere to World
Trade Organization’s regulations on Construction Services industry.

2
What are Economic Factors?

Economic factors include – economic performance of country name, exchange rate, labour
market conditions, inflation rate, the stage of economy of country name, consumer
disposable income, interest rate, taxation rate etc.

Economic Factors that Impact SP Setia

- Economic Cycles – The performance of SP Setia in Malaysia is closely correlated to the
economic performance of the Malaysia's economy. The growth in last two decades is built
upon increasing globalization and utilizing local resources to cater to global markets.

- Downward pressure on consumer spending – Even though the consumer disposable

income has remained stable, the growing inequality in the society will negatively impact
consumer sentiment and thus impact consumer spending behaviour.

- Efficiency of financial markets in Malaysia – SP Setia can access vibrant financial markets
and easy availability of liquidity in the equity market of Malaysia to expand further globally.

- Government intervention in the Capital Goods sector and in particular Construction

Services industry can impact the fortunes of the SP Setia in the Malaysia.

- Availability of core infrastructure in Malaysia – Over the years Malaysia government has
increased the investment in developing core infrastructure to facilitate and improve
business environment. SP Setia can access the present infrastructure to drive growth in
Capital Goods sector in Malaysia.

- Skill level of workforce in Malaysia market – The skill level of human resources in Malaysia
is moderate to high in the Capital Goods sector. SP Setia can leverage it to not only improve
services in Malaysia but also can leverage the skilled workforce to create global
opportunities.

What are Social Factors?

Each society and culture have its own way of doing business. These social factors can not
only help companies like company name to better understand the way of doing business but
also in understanding the customer preferences in Capital Goods sector of country name.
Social factors include – health & safety attitudes, gender roles, demographics, acceptance of
entrepreneurial spirit, traditions, attitude towards certain products and services, societal
roles and norms, culture, and leisure interests.

Social Factors that Impact SP Setia

- Access to essential services – By and large over the last decade and half the wider
population in getting access to essential services in Malaysia. This has been a result of
increasing investment in public services.
2
- Power structure – There is an increasing trend of income inequality in Malaysia. This has
altered the power structure that has been persistent in the society for over last 6-7 decades.
- Media outlets play a critical role in influencing the public opinion Malaysia. Both traditional
media and social media are rapidly growing in Malaysia. SP Setia can leverage this trend to
better market and position its products.

- Gender roles – The gender roles are evolving in Malaysia. SP Setia can test various
concepts to cater to and support these evolving gender roles in Malaysia society.

- Leisure interests – the customers in the Malaysia are giving higher preferences to
experiential products rather than traditional value proposition in Capital Goods sector. SP
Setia can leverage this trend to build products that provide enhanced customerexperience.

- Societal norms and hierarchy – the society of Malaysia is different from the home market
of SP Setia. It should strive to build a local team that understands the societal norms and
attitudes better to serve the customers in Malaysia.

What are Technological Factors in PEST Analysis?

Technology is fast disrupting various industries and Capital Goods is no different. There are
numerous ways technological factors are impacting the SP Setia & Construction Services in
Malaysia. Some of the technological factors are – population access to technology, supply
chain disruption because of technology, access to greater information, rate of technology
driven change, innovation in product offerings, innovation in customer services, access to
mobile phones driving empowerment etc.
Technological Factors that Impact SP Setia
- Intellectual property rights and patents protection – If Malaysia have higher safeguards for
IPR and other intellectual property rights then more and more players are likely to invest
into research and development.

- Latest technology-based innovations implemented by competitors of SP Setia – This can

provide a good insight into what the competitors are thinking and where Construction
Services business model future is.

- Developments and dissemination of mobile technology has transformed customer

expectations in the Capital Goods sector. SP Setia has to not only meet and manage these
expectations but also have to innovate to stay ahead of the competition.

- Research and development investment at both macro level and micro level in Malaysia. If
there is an environment of creative disruption and both government and private players are
spending resources on developing new solutions.

- Lowering cost of production – The latest technology is fast lowering production and
servicing cost in the Capital Goods sector. SP Setia has to restructure its supply chain to
bring in more flexibility to meet both customer needs and cost structures.

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6. Company’s project organisation structure for the identified project Tools
prepared.

Organizational structure of Client (SP Setia Berhad) with respect to project: Organisation Annual
Report

The delegation of authority is in accordance with the organizational hierarchy

2
 7. Company’s authorisation policy, authorisation limits of key
executives and its line of delegation determined.

Designation Responsibility Answerable Authority Authority

to: Limit
1.Managing Overall Performance of Board of Hire and fire, award RM 1 million
Director org. Set direction, plan and Director contract, employ Above this Company
monitor consultants must get policy from
BOD
approval Admin. Dept.
2.Director Delegated with power to MD Can raise financial from RM100,000
Corporate & seek financing from MD, financial institutions and
Legal conduct propose use of Board organization’s
Meetings prepare org retained earnings.
plan and strategy Draft contract
3.Director Develop strategy MD Determine what market RM100,000
Marketing to market Org studies and promotional
output and promotional programs are required
campaign and select suitable
marketing firms

4. Director, Manage manpower needs MD Staff discipline, and RM50,000

Administration of org and other staff recommend staff
functions remuneration delegated
by MD

5. HOD In charge of the MD Represent the MD in RM20,000

Technical Dept technical needs of the Org. Org Project Mgt Group
and to liase with and act as representative
consultants and other of sponsor. Authority
technical service delegated by M D
providers for the
development of Project

6. HOD Prepare project MD Authority to seek RM20,000

Quantity estimates, and laise with best financial
Surveying financial institutions arrangement for each
Dept project

2
8. Project organisation structure based on the type of contract determined
9. Contractual and functional relationship in relation to their respective roles
established

Project Charter
Project Brief
Contract Documents
Term of Reference
for Consultants
5. Manpower and human resource requirements for the project
determined (see project management structure above)

Job Title Number Responsibility Answerable to:

1. Project Manager 1 In charge of overall MD SP Setia Berhad

Project
2. Architect 1 Design of project Project Manager

3.Residential architect 1 Supervision of project Architect

4.Clerk of Work 1 Day to day monitoring Residential

(Arc) architect

5. Civil/Struct Engineer 1 Civil & Struct design Project Manager

6.Resident Engineer 1 Supervision of C&S Civil/Struct

Engineer works
7.Clerk of Work (Eng) 1 Daily monitoring Resident Engineer

8. Quantity Surveyor 1 Prepare tender, contract Project Manager

documents and recommend
progress payment
9.M&E Engineers 1 Design M&E of project Project Manager

10.Clerk of Work (M&E) 1 Supervision of works on site M&E Engineer

11.Landscape architect 1 Design landscape Project Manager

12.Clerk of Works 1 Supervise site works Architect

(landscape)

13.Planner 1 Prepare plan for planning Project Manager

submission
14.Land surveyor 1 Conduct survey and Project Manager
prepare topography plan C&S Engineer
6. Budget to recruit / appoint / assign the needed manpower to the
project team planned and allocated.

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This budget is for the design and construction for 4 Parcel and
estimated to cost RM US$996 million (over RM 3 billion)

Job Designation Monthly income Percentage Total for year

or total fees for progress by year 2021
project end
1.Project Manager RM25,000 p.m. 12 months 300,000.00

2. Architect RM8.55 million 35 % 3,000,000.00

3. Residential RM10000 p.m. 12 months 120,000.00

Architect
4.Clerk of work RM5000.00 p.m. 12 months 60,000.00
(Arc)

5. Civil/Struct RM5.25 million 45% 2,362,500.00

Engineer

6. Resident RM10000 p.m. 12 months 120,000.00

Engineer

7. Clerk of RM5000 p.m. 12 months 60,000.00

Work (Eng)

8. Quantity RM730,000.00 40% 292,000.00

Surveyor

9. M&E RM3.5 million 15% 525,000.00

Engineers

10. Clerk of work RM5000 p.m. 3 months 15,000.00

M&E
11. Landscape RM550,000.00 0% 0
architect
12. Planner RM 850,000 100% 850,000.00
13. Land surveyor RM150,000 100% 150,000.00
14. Aqil Soil Man RM80,000 100% 80,000.00
Sdn Bhd
15. Under Aiman RM550,000 100% 550,000.00
Suerveesytimated budg et for the following year is about RM 8,484,500.00
Th
Total budget RM8,484,500.00
The payment for contractor has not been include as they do form part of the
project management team.

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 Driving Activity to The Delay

Last Report This Report

No. Milestones Description
(Ending 25-November- (Ending 2-December-2021)
Completion of Retail Lower Ground
Mezzanine (L3) external slab, Retail Plant
1 Perimeter Steel Structural Works Perimeter Steel Structural Works
Slab (L12, inclusive of supporting
plinth/stump), L13 & L14 residential slab

Completion of Car Park Ventilation

Shafts, Completion of all required works
2 Structural Works – RGL Structural Works – RGL
to provide access to BP03 NSC to
complete their works

Completion of all external works

3 Water Feature Works Water Feature Works
inclusive of all hard and soft landscaping
Test, Commission & Completion of works
at Escape Stairs and Firemen Lift @
Basement 5 to Level 3 (Retail LGM) &
Level 4 (Retail Ground Floor),
4 Basement Ceiling Finishes Architectural Wet Works
respectively:
- Architectural works;
- Fire Protection System and
- Other Related M&E works
Completion of All Works
Completion of all works Including all
authorities work permit application &
5 Perimeter Steel Structural Works Architectural Wet Works
approval, construction, testing and
commissioning, CCC inspection &
approval

5
2.0.1 Progress Summary

6
Progress Overall S-Curve

7
Overall Progress Summary
Revised BL Revised BL (R02) Actual Revised BL Delay/Ahead
Description (R01) Planned Planned Progress Progress (R01) Variance
Progress (%) (%) (%) Variance (%) Revised BL(R01)
This Week (Week 151), Period
Ending: 88.80% 29.23% 25.67% -63.13% -371 days
2 December, 2021
Last Week (Week 150), Period
Ending: 87.82% 28.29% 25.43% -62.39% -370 days
25 November, 2021

*Revised Master Baseline (R.02) is based on Overall Completion at 19-Sep-2023, which is in line
with the EOT Consolidated Report No.2 submitted, and is pending Client’s acceptance.

*Actual Progress is based on the earn value (cost loaded)

*Variances reported in Working Days

Construction Progress Summary

Revised BL Revised BL Actual Delay/Ahead
Revised BL (R01)
Description (R01) Planned (R02) Planned Progress Variance
Variance(%)
Progress (%) Progress (%) (%) Revised BL(R01)
This Week (Week 151), Period
Ending: 91.07% 23.60% 18.59% -72.48% -363 days
2 December, 2021
Last Week (Week 150), Period
Ending: 90.03% 22.99% 18.39% -71.64% -362 days
25 November, 2021

*Revised Master Baseline (R.02) is based on Overall Completion at 19-Sep-2023, which is in line
with the EOT Consolidated Report No.2 submitted, and is pending Client’s acceptance.

*Actual Progress is based on the earn value (cost loaded)

*Variances reported in Working Days

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9
 a. Shop Drawings

REQUIRED
WORKFLOW SUBMITTED RESPONDED
DRAWING NUMBER DESCRIPTION REV. DATE (19 STATUS
NUMBER DATE DATE
DAYS)
Shop Drawing
All Façade Works

WCTTSR-R-WTRAN- 22-Mar-
1 100-Cladding System 01 WF-007466 3-Mar-2021 12-Apr-2021 C
007451 2021

a) 100- Cladding System (East Pending

2 -
Façade) Submission
WCTTSR-R-WTRAN- b) 100 - Cladding System (West 11-Dec- Under
3 00 WF-012284 22-Nov-2021 Review
012214 Façade) 2021
c) 100- Cladding System (South Pending
4 -
& North Façade) Submission
d) North, South, East & West Full
Elevation With Partial Elevation Pending
5 -
For Façade Cladding, Façade Submission
Louvers System
WCTTSR-R-WTRAN- 11-Oct- Under
6 e) 100 - Cladding (T2J) 00 WF-011056 22-Sep-2021
011041 2021 Review
WCTTSR-R-WTRAN- f) Light Through and Roof Gutter 22-Nov- Under
7 00 WF-011858 3-Nov-21
011818 for Cladding System 2021 Review
WCTTSR-R-WTRAN- g) 100 Cladding - Soffit Ceiling 11-Oct- Under
8 00 WF-011055 22-Sep-2021
011040 (T2C) 2021 Review
WCTTSR-R-WTRAN-
9 200-External Glass Balustrade 00 WF-009992 17-Jul-21 5-Aug- 23-Aug-21 C
009977
WCTTSR-R-WTRAN-
10 300-Shopfront (T1) 02 WF- 011516 20-Oct-21 8-Nov- 25-Nov-21 C
009392

REQUIRED
WORKFLOW SUBMITTED RESPONDED
ITEM DRAWING NUMBER DESCRIPTION REV. DATE (19 STATUS
NUMBER DATE DATE
DAYS)
Shop Drawing
All Façade Works
WCTTSR-R-WTRAN- 12-Oct- Under
11 300-Shopfront (T1A) 03 WF-011081 23-Sep-2021
011066 2021 Review
WCTTSR-R-WTRAN- 30-Nov- Under
12 400-Dome Skylight (DMS) 2 WF-011998 11-Nov-2021
011950 2021 Review
WCTTSR-R-WTRAN- 600-Semi Unitised Glazed Wall 15-Dec- Under
13 00 WF-012406 26-Nov-2021
012319 (T4A) 2021 Review

WCTTSR-R-WTRAN- 15-Dec- Under

14 600-Semi Unitise System (T4B) 01 WF-012409 26-Nov-2021
WCTTSR-R-WTRAN- Under
15 700 - South East Canopy System 00 WF-010950 15-Sep-2021 4-Oct-2021
010935 Review
WCTTSR-R-WTRAN- 700 South East Canopy - L12 26-Oct- 19-Nov-2021
16 00 WF-011272 7-Oct-2021 C
WCTTSR-R-WTRAN- Under
17 800 - MRT System 00 WF-011533 21-Oct-21 9-Nov-2021
011518 Review

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11
12
 Endorsement

I hereby certify that all the documents and data as provided by

this candidate, (Name: Wan Mohamad Noor Bin Hj Ismail) are to
my knowledge true and valid, and has been collected in the course
of the candidate’s undertaking his work and responsibility as an
officer of thisproject

Name: Awang Ahmad Bin Kari

Designation*Project Director, KL Eco City.
Date:16 Jan 2022

*Only officers of the following designation are allowed to endorse

this form:

Managing Director or General Manager of organization,

Professional Architect, Professional Engineer, Registered Quantity
Surveyor, CertifiedProject Manager,

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