Product Manual 26598

(Revision NEW)
Original Instructions

UG-10 Governor
4–20 mA Speed Setting System

UG Governors P7

Installation and Operation Manual

 Read this entire manual and all other publications pertaining to the work to be
performed before installing, operating, or servicing this equipment.
Practice all plant and safety instructions and precautions.
General
Precautions Failure to follow instructions can cause personal injury and/or property damage.

This publication may have been revised or updated since this copy was produced.
To verify that you have the latest revision, check manual 26311 , Revision Status &
Distribution Restrictions of Woodward Technical Publications, on the publications
Revisions page of the Woodward website:
www.woodward.com/publications

The latest version of most publications is available on the publications page. If

your publication is not there, please contact your customer service representative
to get the latest copy.

Any unauthorized modifications to or use of this equipment outside its specified

mechanical, electrical, or other operating limits may cause personal injury and/or
property damage, including damage to the equipment. Any such unauthorized
Proper Use modifications: (i) constitute "misuse" and/or "negligence" within the meaning of
the product warranty thereby excluding warranty coverage for any resulting
damage, and (ii) invalidate product certifications or listings.

If the cover of this publication states "Translation of the Original Instructions"

please note:
The original source of this publication may have been updated since this
Translated translation was made. Be sure to check manual 26311 , Revision Status &
Publications Distribution Restrictions of Woodward Technical Publications, to verify whether
this translation is up to date. Out-of-date translations are marked with . Always
compare with the original for technical specifications and for proper and safe
installation and operation procedures.

Revisions—Changes in this publication since the last revision are indicated by a black line
alongside the text.

Woodward reserves the right to update any portion of this publication at any time. Information provided by Woodward is
believed to be correct and reliable. However, no responsibility is assumed by Woodward unless otherwise expressly
undertaken.
Copyright © Woodward 2011
All Rights Reserved
Manual 26598 UG-10 4–20 mA Speed Setting System

Contents

WARNINGS AND NOTICES ............................................................................ II 

ELECTROSTATIC DISCHARGE AWARENESS ..................................................III 
CHAPTER 1. GENERAL INFORMATION ........................................................... 1 
Introduction .............................................................................................................1 
Description ..............................................................................................................1 
Applications ............................................................................................................1 
Reference Publications...........................................................................................1 
CHAPTER 2. INSTALLATION.......................................................................... 5 
Introduction .............................................................................................................5 
Unpacking ...............................................................................................................5 
Power Requirements ..............................................................................................5 
Location Considerations .........................................................................................5 
Electrical Connections ............................................................................................6 
Power Supply .........................................................................................................6 
Milliamp Input Signal ..............................................................................................6 
Stepper Motor .........................................................................................................7 
Feedback Potentiometer ........................................................................................7 
Minor Alarm Contact ...............................................................................................7 
CHAPTER 3. OPERATION AND ADJUSTMENT ................................................. 8 
Normal Operation ...................................................................................................8 
Initial Start-up .........................................................................................................8 
Initial Setup .............................................................................................................8 
Control Adjustments ...............................................................................................9 
Starting Procedure................................................................................................10 
CHAPTER 4. DESCRIPTION OF OPERATION ................................................. 12 
CHAPTER 5. TROUBLESHOOTING ............................................................... 13 
Indicated Faults ....................................................................................................13 
Fault Chart ............................................................................................................13 
CHAPTER 6. PRODUCT SUPPORT AND SERVICE OPTIONS ........................... 14 
Product Support Options ......................................................................................14 
Product Service Options .......................................................................................14 
Returning Equipment for Repair ...........................................................................15 
Replacement Parts ...............................................................................................15 
Engineering Services............................................................................................16 
Contacting Woodward’s Support Organization ....................................................16 
Technical Assistance ............................................................................................17 

Illustrations and Tables

Figure 1-1. Typical Outline Drawing of UG-10D MAS Governor ............................2 

Figure 1-2. Outline Drawing of UG MAS Driver Box ..............................................3 
Figure 1-3. Plant Wiring Diagram ...........................................................................4 
Figure 4-1. Cover Assembly .................................................................................12 

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 UG-10 4–20 mA Speed Setting System Manual 26598

Warnings and Notices

Important Definitions
This is the safety alert symbol. It is used to alert you to potential
personal injury hazards. Obey all safety messages that follow this
symbol to avoid possible injury or death.
 DANGER—Indicates a hazardous situation which, if not avoided, will result
in death or serious injury.
 WARNING—Indicates a hazardous situation which, if not avoided, could
result in death or serious injury.
 CAUTION—Indicates a hazardous situation which, if not avoided, could
result in minor or moderate injury.
 NOTICE—Indicates a hazard that could result in property damage only
(including damage to the control).
 IMPORTANT—Designates an operating tip or maintenance suggestion.

The engine, turbine, or other type of prime mover should be

equipped with an overspeed shutdown device to protect against
runaway or damage to the prime mover with possible personal injury,
Overspeed / loss of life, or property damage.
Overtemperature / The overspeed shutdown device must be totally independent of the
Overpressure prime mover control system. An overtemperature or overpressure
shutdown device may also be needed for safety, as appropriate.

The products described in this publication may present risks that

could lead to personal injury, loss of life, or property damage. Always
wear the appropriate personal protective equipment (PPE) for the job
Personal Protective at hand. Equipment that should be considered includes but is not
limited to:
Equipment
 Eye Protection
 Hearing Protection
 Hard Hat
 Gloves
 Safety Boots
 Respirator
Always read the proper Material Safety Data Sheet (MSDS) for any
working fluid(s) and comply with recommended safety equipment.

Be prepared to make an emergency shutdown when starting the

engine, turbine, or other type of prime mover, to protect against
runaway or overspeed with possible personal injury, loss of life, or
Start-up property damage.

On- and off-highway Mobile Applications: Unless Woodward's control

functions as the supervisory control, customer should install a
system totally independent of the prime mover control system that
Automotive monitors for supervisory control of engine (and takes appropriate
action if supervisory control is lost) to protect against loss of engine
Applications
control with possible personal injury, loss of life, or property damage.

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Manual 26598 UG-10 4–20 mA Speed Setting System

To prevent damage to a control system that uses an alternator or

battery-charging device, make sure the charging device is turned off
before disconnecting the battery from the system.
Battery Charging
Device

Electrostatic Discharge Awareness

Electronic controls contain static-sensitive parts. Observe the
following precautions to prevent damage to these parts:
 Discharge body static before handling the control (with power to
the control turned off, contact a grounded surface and maintain
Electrostatic contact while handling the control).
Precautions  Avoid all plastic, vinyl, and Styrofoam (except antistatic versions)
around printed circuit boards.
 Do not touch the components or conductors on a printed circuit
board with your hands or with conductive devices.
To prevent damage to electronic components caused by improper
handling, read and observe the precautions in Woodward manual
82715, Guide for Handling and Protection of Electronic Controls,
Printed Circuit Boards, and Modules.

Follow these precautions when working with or near the control.

1. Avoid the build-up of static electricity on your body by not wearing clothing
made of synthetic materials. Wear cotton or cotton-blend materials as much
as possible because these do not store static electric charges as much as
synthetics.
2. Do not remove the printed circuit board (PCB) from the control cabinet
unless absolutely necessary. If you must remove the PCB from the control
cabinet, follow these precautions:
 Do not touch any part of the PCB except the edges.
 Do not touch the electrical conductors, the connectors, or the
components with conductive devices or with your hands.
 When replacing a PCB, keep the new PCB in the plastic antistatic
protective bag it comes in until you are ready to install it. Immediately
after removing the old PCB from the control cabinet, place it in the
antistatic protective bag.

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Manual 26598 UG-10 4–20 mA Speed Setting System

Chapter 1.
General Information

Introduction
This manual contains information on installation, operation, adjustment, and
troubleshooting for the 4–20 mA speed-setting system for UG-10 governors
(UG-10 MAS). The manual does not describe the operation of the UG-10D (dial)
governors. For complete operation of the UG dial governors, see manual 03040.

Description
The speed-setting system consists of an electronic control amplifier which
accepts the 4–20 mA signal and drives a stepper motor, which is mounted on the
cover of the UGD (UG Dial) governor. This unit in turn rotates the speeder rod
which sets the speed of the UGD governor. Chapter 4 contains a detailed
description of operation. The control amplifier is housed in a small cast aluminum
case (see Figure 1-2). The stepper motor and the feedback potentiometer are
mounted in the aluminum cover which is part of the UGD governor (see Figures
1-1 and 1-2).

Applications
The speed setting system is designed around a UGD type of governor to enable
its speed to be set from a remote location using a 4–20 mA current loop.

Its principal aim is to meet the need for remote control of engine speed in marine
applications using milliamp signals instead of the more traditional pneumatic
pressure signal. It can, however, be used in other situations where a UGD
governor is applicable.

Some of the UG auxiliary functions (such as solenoid shutdown) can be

incorporated. Please consult Woodward about new applications.

Reference Publications
The following publications contain additional product and installation information
relating to this system.

Manual Title
03040 UG Dial Governor
03013 Shutdown Solenoid for UG Governors
25071 Oils for Hydraulic Controls
36052 Magnetic Speed Pickup for PG and UG Governors
36684 Booster Servomotor
56103 UG Dial Repair

Product
Spec. Title
03029 UG-5.7/8/10 Dial and Lever Governor
03048 UG MAS Governor with Milliamp Speed Setting

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UG-10 4–20 mA Speed Setting System Manual 26598

Figure 1-1. Typical Outline Drawing of UG-10D MAS Governor

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Manual 26598 UG-10 4–20 mA Speed Setting System

Figure 1-2. Outline Drawing of UG MAS Driver Box

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Figure 1-3. Plant Wiring Diagram

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Manual 26598 UG-10 4–20 mA Speed Setting System

Chapter 2.
Installation

Introduction
The milliamp speed setting consists of two items: the electronic control and the
cover assembly. The electronic control is contained in a separate box from the
UG governor. The cover assembly mounts on top of the UG governor. This
chapter covers mounting, connecting, and power requirements for these items.

Unpacking
Before handling the electronic control, read the electrostatic discharge
awareness information on page ii. Check all items for damage or for loose or
broken parts. If any damage is found, notify the shipper immediately.

Power Requirements
The electronic control requires a voltage source of 18 to 40 Vdc for operating
power. If a battery is used for operating power, an alternator or other battery-
charging device is necessary to maintain a stable supply voltage.

To prevent damage to the control, make sure that the alternator or

other battery-charging device is turned off or disconnected before
disconnecting the battery from the control.

Location Considerations
Consider these requirements when selecting the mounting location for the
electronic control unit:
 Adequate ventilation for cooling
 Space for servicing and repair
 Protection from direct exposure to water or to a condensation-prone
environment
 Protection from high voltage or high current devices, or devices which
produce electromagnetic interference
 Avoidance of vibration
 Selection of a location that will provide an operating temperature range of
–40 to +85 °C (–40 to +185 °F).

The control must NOT be mounted on the engine, but as close to the UG
governor as possible. Try to avoid connections in excess of 10 m (33 ft).

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Electrical Connections
External wiring connections and shielding requirements for a typical control
installation are shown in the plant wiring diagram (Figure 1-3). These wiring
connections and shielding requirements are explained in the balance of this
section.

Shielded Wiring
All shielded cable must be twisted conductor pairs. Do not attempt to tin (solder)
the braided shield. All signal lines should be shielded to prevent picking up stray
signals from adjacent equipment. Connect the shields to the control terminals as
shown in Figure 1-3. Wire exposed beyond the shield should be as short as
possible, not exceeding 50 mm (2 inches). The other end of the shields must be
left open and insulated from any other conductor. Do not run shielded signal
wires with other wires carrying large currents.

Where shielded cable is required, cut the cable to the desired length and prepare
the cable as instructed below:

1. Strip outer insulation from BOTH ENDS, exposing the braided or spiral
wrapped shield. DO NOT CUT THE SHIELD.

2. Using a sharp, pointed tool, carefully spread the strands of the shield.

3. Pull inner conductor(s) out of the shield. If shield is the braided type, twist to
prevent fraying.

4. Remove 6 mm (¼ inch) of insulation from the inner conductor(s).

5. Connect wiring and shield to the terminals.

In installations with severe electromagnetic interference (EMI), additional

precautions may be required, such as shielded wire run in conduit, double
shielded wire, or other precautions. Contact Woodward for more information.

Power Supply
Connect the 24 V power supply leads to terminals 1 and 2 of the control
amplifier, positive to terminal 1, as shown in Figure 1-3.

Milliamp Input Signal

The milliamp speed setting signal from the remote location should be connected
to terminals 9 and 10, positive to 9. This should be a twin screened cable, and
the screen should be connected to a secure ground. If the control is mounted on
a grounded metal chassis or fixture, the mounting screws of the control may be
used for this purpose. The screen should be grounded at one end only,
preferably at the control end.

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Manual 26598 UG-10 4–20 mA Speed Setting System

Stepper Motor
A total of five wires are required between the control and the stepper motor. Each
wire should be 0.8 mm² (18 AWG) or larger. The cable can be a five-core
screened cable or separate one- or two-core screened cable. Shielding is
optional, but if used, all screens must be terminated at the control amplifier end
only. The connections between the amplifier and the governor pins are:
Pin Terminal
A to 7
B to 6
C to 4
D to 5
E to 3

The connections are shown in Figure 1-3.

Feedback Potentiometer
The feedback potentiometer must be wired to the amplifier using screened one-,
two-, or three-core cable. Each wire should be 0.3 mm² (22 AWG) or larger. All
screens must be terminated at the control amplifier end only. The connections
between the amplifier and the governor pins are:
Pin Terminal
F to 13
G to 12
H to 11

Minor Alarm Contact

If the minor alarm function is used, amplifier contact 8 must be wired to the alarm
device so that in case of a minor alarm (such as low oil pressure or high water
temperature), 24 volts is supplied to terminal 8. The supply 24 Vdc should be
used to feed terminal 8 (see Figure 1-3).

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Chapter 3.
Operation and Adjustment

Normal Operation
Once the milliamp speed setting system has been properly connected, the
engine may be started, stopped, and controlled according to the engine
operators instructions. The milliamp system is self starting on engine cranking,
provided the nominal 24 V supply is switched on to the control amplifier.

In the event of a fault in the control amplifier or loss of its 24 V supply, the
governor will continue to run at the last speed level. The speed can then be
changed by turning the manual speed setting knob on the front panel of the
governor.

When installing or first starting a milliamp speed setting system, follow the
procedures in this chapter.

Initial Start-up
The speed-setting system (consisting of a UG governor and a driver amplifier)
should be adjusted on the engine to the required speed range and ramp speeds.

If the system is already adjusted and only needs to be checked for proper
operation, skip the Initial Setup and Control Adjustments sections and follow the
Starting Procedure section.

When the system is not yet adjusted or a replacement control amplifier has been
installed, skip the Initial Setup section and follow the Control Adjustments and
Starting Procedure sections.

Where replacement items have been fitted in the UG governor assembly (such
as new cover assembly, potentiometer, or stepper motor), begin with the Initial
Setup section and continue through the end of the chapter.

Initial Setup
Where replacement items have been fitted in the UG governor assembly (such
as new cover assembly, potentiometer, or stepper motor), follow this procedure
and the remaining sections of the chapter.

1. Disconnect the 24 Vdc supply power from the driver.

2. Take the complete cover off the governor.

3. Measure the resistance of the feedback potentiometer between points 12

and 13 on the driver or between pins G an F on the connector. Rotate the
shaft of the stepper motor until the measured value is 3.2 k.

4. Run the engine at the middle of the required speed range by rotating the
manual speeds setting knob.

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Manual 26598 UG-10 4–20 mA Speed Setting System
5. Mount the cover on the governor while keeping the shaft of the stepper
motor and the speed setting knob on the governor at the positions just
determined in steps 3 and 4.

6. Connect the driver to the governor as shown in the plant wiring diagram
(Figure 1-3).

7. Continue with the next section.

Control Adjustments
In order to achieve the best results, follow the order of adjustments as given in
this section.

If the required speed ranges cannot be achieved with the potentiometer ranges
of the control amplifier, try resistance values other than 3.2 k.

Set the mechanical endstops out of the way by turning them about five turns
counterclockwise (see Figure 1-1 for the location of the mechanical endstops).

Idle Speed Adjustment

This pot modifies the speed setting for a given milliamp input signal. It is normally
adjusted at the low speed end of the range.

Set the input signal to 4 mA and adjust the IDLE SPEED pot for the desired
minimum controlled speed.

Rated Speed Adjustment

This pot determines the speed change over the 4–20 mA input signal range. It
should be adjusted at the upper end of the speed range.

Set the input signal to 20 mA and adjust the RATED SPEED pot for the desired
maximum controlled speed.

Repeat the Idle Speed and Rated Speed Adjustments until no further adjustment
is necessary.

Mechanical Endstops
The mechanical endstops limit the speed range in case of failure of the milliamp
speed setting system in order to protect the engine from running at speeds either
too low or too high.

1. Run the engine at 25 rpm below the normal idle speed. Rotate the left
mechanical endstop clockwise until it hits the speed indicator gear. Lock the
screw with the lock nut.

2. Run the engine at 25 rpm above the normal rated speed. Rotate the right
mechanical endstop clockwise until it hits the speed indicator gear. Lock the
screw with the lock nut.

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If the motor and the coupling are connected incorrectly, the motor
will not stop, but the speed setting will not be changed.

Be sure that the stepper motor does not hit against the endstop
under normal operation within the 4 to 20 mA range.

Minor Alarm Adjustment

This pot permits the operator to limit the maximum speed of the governor in case
of problems such as low lube oil pressure or high cooling water temperature.

1. Run the engine at rated speed using the milliamp speed setting system.

2. Apply 24 Vdc to terminal 8.

3. Rotate the MINOR ALARM pot until the speed of the engine is at the
required level.

4. Remove the 24 Vdc from terminal 8.

The engine should now ramp up to the rated speed.

Ramp Rates
The UP RATE and DOWN RATE pots set the minimum time period in which the
engine can go from idle to rated and from rated to idle. Rotating the pot
counterclockwise will make the engine react more quickly, and rotating the pot
clockwise will make the engine react more slowly.

Starting Procedure
Before starting the engine, apply power to the control amplifier (terminals 1 and
2).

The following adjustments can only be made with the engine running under the
control of the UG governor as described below.

1. Study the instructions and safety precautions in the engine manufacturer's

manual and the Woodward UG Governor manual (number 03040).

2. Remove the 24 Vdc from the control amplifier.

Be prepared to make an emergency shutdown when starting the

engine, turbine, or other type of prime mover, to protect against
runaway or overspeed with possible personal injury, loss of life, or
property damage.

3. Start the engine. BE PREPARED TO SHUT DOWN IN CASE OF

OVERSPEED.

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Manual 26598 UG-10 4–20 mA Speed Setting System
4. Verify that the engine speed is under control of the UG governor by raising
and lowering the mechanical speed setting knob on the UG governor. Set
the engine speed to the idle speed level.

5. Set the remote milliamp signal to 4 mA.

6. Restore the 24 Vdc supply to the control amplifier. The engine should now
run at the adjusted low speed level.

7. Set the remote signal to 20 mA. The engine should now run at the adjusted
high speed level.

If the above steps have been completed successfully, the engine is ready for
normal operation with the milliamp speed setting system.

If the milliamp levels do not correspond with the demanded speed levels, repeat
the procedures under the Control Adjustments section.

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UG-10 4–20 mA Speed Setting System Manual 26598

Chapter 4.
Description of Operation

The system consists of a UG governor fitted with a special cover and a separate
driver (Figures 1-1 and 1-2).

The cover includes a stepper motor that is connected directly to the speeder
screw in the governor. The other side is connected with sensor.

In operation, the driver compares the milliamp input signal with the voltage signal
derived from the potentiometer and runs the stepper motor to the position in
which the milliamp signal corresponds with the feedback signal. This results in a
speed setting proportional to the milliamp signal.

Figure 4-1. Cover Assembly

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 Manual 26598 UG-10 4–20 mA Speed Setting System

Chapter 5.
Troubleshooting

Indicated Faults
The following fault conditions will result in a system malfunction:
 dc power supply below 18 Vdc
 break in connection to the potentiometer
 failure of the potentiometer or loss of supply to the pot
 open circuit of the stepper motor or break in connection to the motor

If a problem or failure of the milliamp speed setting system is detected, stop the
engine and do the following tests:

1. Measure and record the supply voltage on terminals 1 and 2. If voltage is

absent or less than 18 Vdc, the supply is insufficient and should be
investigated.

2. If the supply voltage is good, remove the connection from terminals 11 and
13, and measure the voltage between these terminals. The voltage should
be 5.0 Vdc. If the voltage is wrong, replace the driver. Check the resistance
of the feedback pot (10 kΩ) connected to pins F, G, and H of the governor.

3. If no fault is found in steps 1 and 2, check the milliamp signal which is

supplied to the control on terminal 9 and 10. The signal must be between 4
and 20 mA.

4. If no fault has been found, measure the resistance over the following pins:
A–E, B–E, C–E, and D–E of the governor. These should all be between 1.3
and 1.7 Ω. If not, the stepper motor or the stepper motor wires are broken.

5. If no fault can be determined by the previous steps, return the control unit to
Woodward for further investigation/repair.

Fault Chart
This table lists some of the possible fault symptoms and their causes and
remedies.
Symptom Possible Cause Remedy
Engine starts, but will not run Loss of milliamp input signal Check for voltage across terminals 9 and
above idle speed. Stepper 10 (0.6 Vdc for 4 mA). See the Control
motor makes sound. Adjustments section of Chapter 3.
Broken pot or pot wire Repair wires or change pot.
IDLE SPEED and RATED SPEED Follow the Control Adjustments procedure
pots are adjusted wrong in Chapter 3 to adjust the system.
Engine starts, but only runs at No voltage supplied to the driver Check the voltage on terminals 1 and 2.
idle speed. Stepper motor
makes no sound.
Engine runs well only until a Voltage supplied to MINOR ALARM Remove voltage signal on terminal 8.
certain speed lower than the terminal 8
rated speed.
Stepper motor does not stop, Motor roll pin is disconnected from Contact Woodward.
and the speed setting cannot the coupling, or the roll pin is
be changed by the motor. damaged

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UG-10 4–20 mA Speed Setting System Manual 26598

Chapter 6.
Product Support and Service Options

Product Support Options

If you are experiencing problems with the installation, or unsatisfactory
performance of a Woodward product, the following options are available:
1. Consult the troubleshooting guide in the manual.
2. Contact the OE Manufacturer or Packager of your system.
3. Contact the Woodward Business Partner serving your area.
4. Contact Woodward technical assistance via email
(EngineHelpDesk@Woodward.com) with detailed information on the
product, application, and symptoms. Your email will be forwarded to an
appropriate expert on the product and application to respond by telephone
or return email.
5. If the issue cannot be resolved, you can select a further course of action to
pursue based on the available services listed in this chapter.

OEM or Packager Support: Many Woodward controls and control devices are
installed into the equipment system and programmed by an Original Equipment
Manufacturer (OEM) or Equipment Packager at their factory. In some cases, the
programming is password-protected by the OEM or packager, and they are the best
source for product service and support. Warranty service for Woodward products
shipped with an equipment system should also be handled through the OEM or
Packager. Please review your equipment system documentation for details.

Woodward Business Partner Support: Woodward works with and supports a

global network of independent business partners whose mission is to serve the
users of Woodward controls, as described here:
 A Full-Service Distributor has the primary responsibility for sales, service,
system integration solutions, technical desk support, and aftermarket
marketing of standard Woodward products within a specific geographic area
and market segment.
 An Authorized Independent Service Facility (AISF) provides authorized
service that includes repairs, repair parts, and warranty service on
Woodward's behalf. Service (not new unit sales) is an AISF's primary
mission.
 A Recognized Engine Retrofitter (RER) is an independent company that
does retrofits and upgrades on reciprocating gas engines and dual-fuel
conversions, and can provide the full line of Woodward systems and
components for the retrofits and overhauls, emission compliance upgrades,
long term service contracts, emergency repairs, etc.

A current list of Woodward Business Partners is available at

www.woodward.com/directory.

Product Service Options

Depending on the type of product, the following options for servicing Woodward
products may be available through your local Full-Service Distributor or the OEM
or Packager of the equipment system.
 Replacement/Exchange (24-hour service)
 Flat Rate Repair
 Flat Rate Remanufacture

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Manual 26598 UG-10 4–20 mA Speed Setting System
Replacement/Exchange: Replacement/Exchange is a premium program
designed for the user who is in need of immediate service. It allows you to
request and receive a like-new replacement unit in minimum time (usually within
24 hours of the request), providing a suitable unit is available at the time of the
request, thereby minimizing costly downtime.

This option allows you to call your Full-Service Distributor in the event of an
unexpected outage, or in advance of a scheduled outage, to request a
replacement control unit. If the unit is available at the time of the call, it can
usually be shipped out within 24 hours. You replace your field control unit with
the like-new replacement and return the field unit to the Full-Service Distributor.

Flat Rate Repair: Flat Rate Repair is available for many of the standard
mechanical products and some of the electronic products in the field. This
program offers you repair service for your products with the advantage of
knowing in advance what the cost will be.

Flat Rate Remanufacture: Flat Rate Remanufacture is very similar to the Flat
Rate Repair option, with the exception that the unit will be returned to you in “like-
new” condition. This option is applicable to mechanical products only.

Returning Equipment for Repair

If a control (or any part of an electronic control) is to be returned for repair,
please contact your Full-Service Distributor in advance to obtain Return
Authorization and shipping instructions.

When shipping the item(s), attach a tag with the following information:
 return number;
 name and location where the control is installed;
 name and phone number of contact person;
 complete Woodward part number(s) and serial number(s);
 description of the problem;
 instructions describing the desired type of repair.

Packing a Control
Use the following materials when returning a complete control:
 protective caps on any connectors;
 antistatic protective bags on all electronic modules;
 packing materials that will not damage the surface of the unit;
 at least 100 mm (4 inches) of tightly packed, industry-approved packing
material;
 a packing carton with double walls;
 a strong tape around the outside of the carton for increased strength.

To prevent damage to electronic components caused by improper

handling, read and observe the precautions in Woodward manual
82715, Guide for Handling and Protection of Electronic Controls,
Printed Circuit Boards, and Modules.

Replacement Parts
When ordering replacement parts for controls, include the following information:
 the part number(s) (XXXX-XXXX) that is on the enclosure nameplate;
 the unit serial number, which is also on the nameplate.

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Engineering Services
Woodward’s Full-Service Distributors offer various Engineering Services for our
products. For these services, you can contact the Distributor by telephone or by
email.
 Technical Support
 Product Training
 Field Service

Technical Support is available from your equipment system supplier, your local
Full-Service Distributor, or from many of Woodward’s worldwide locations,
depending upon the product and application. This service can assist you with
technical questions or problem solving during the normal business hours of the
Woodward location you contact.

Product Training is available as standard classes at many Distributor locations.

Customized classes are also available, which can be tailored to your needs and
held at one of our Distributor locations or at your site. This training, conducted by
experienced personnel, will assure that you will be able to maintain system
reliability and availability.

Field Service engineering on-site support is available, depending on the product

and location, from one of our Full-Service Distributors. The field engineers are
experienced both on Woodward products as well as on much of the non-
Woodward equipment with which our products interface.

For information on these services, please contact one of the Full-Service

Distributors listed at www.woodward.com/directory.

Contacting Woodward’s Support Organization

For the name of your nearest Woodward Full-Service Distributor or service
facility, please consult our worldwide directory published at
www.woodward.com/directory.

You can also contact the Woodward Customer Service Department at one of the
following Woodward facilities to obtain the address and phone number of the
nearest facility at which you can obtain information and service.

Products Used In Products Used In Products Used In

Electrical Power Systems Engine Systems Industrial Turbomachinery
Systems
Facility---------------- Phone Number Facility---------------- Phone Number Facility---------------- Phone Number
Brazil ------------- +55 (19) 3708 4800 Brazil ------------- +55 (19) 3708 4800 Brazil ------------- +55 (19) 3708 4800
China ----------- +86 (512) 6762 6727 China ----------- +86 (512) 6762 6727 China ----------- +86 (512) 6762 6727
Germany: Germany------- +49 (711) 78954-510 India --------------- +91 (129) 4097100
Kempen ---- +49 (0) 21 52 14 51 India --------------- +91 (129) 4097100 Japan -------------- +81 (43) 213-2191
Stuttgart-- +49 (711) 78954-510 Japan -------------- +81 (43) 213-2191 Korea -------------- +82 (51) 636-7080
India --------------- +91 (129) 4097100 Korea -------------- +82 (51) 636-7080 The Netherlands - +31 (23) 5661111
Japan -------------- +81 (43) 213-2191 The Netherlands - +31 (23) 5661111 Poland--------------- +48 12 295 13 00
Korea -------------- +82 (51) 636-7080 United States ---- +1 (970) 482-5811 United States ---- +1 (970) 482-5811
Poland--------------- +48 12 295 13 00
United States ---- +1 (970) 482-5811

For the most current product support and contact information, please visit our
website directory at www.woodward.com/directory.

16 Woodward
 Manual 26598 UG-10 4–20 mA Speed Setting System

Technical Assistance
If you need to contact technical assistance, you will need to provide the following information.
Please write it down here before contacting the Engine OEM, the Packager, a Woodward
Business Partner, or the Woodward factory:

General
Your Name

Site Location

Phone Number

Fax Number

Prime Mover Information

Manufacturer

Engine Model Number

Number of Cylinders
Type of Fuel (gas, gaseous, diesel,
dual-fuel, etc.)
Power Output Rating
Application (power generation, marine,
etc.)
Control/Governor Information
Control/Governor #1

Woodward Part Number & Rev. Letter

Control Description or Governor Type

Serial Number

Control/Governor #2

Woodward Part Number & Rev. Letter

Control Description or Governor Type

Serial Number

Control/Governor #3

Woodward Part Number & Rev. Letter

Control Description or Governor Type

Serial Number

Symptoms
Description

If you have an electronic or programmable control, please have the adjustment setting positions or
the menu settings written down and with you at the time of the call.

Woodward 17
 We appreciate your comments about the content of our publications.
Send comments to: icinfo@woodward.com

Please reference publication 26598.

PO Box 1519, Fort Collins CO 80522-1519, USA

1000 East Drake Road, Fort Collins CO 80525, USA
Phone +1 (970) 482-5811  Fax +1 (970) 498-3058

Email and Website—www.woodward.com

Woodward has company-owned plants, subsidiaries, and branches,

as well as authorized distributors and other authorized service and sales facilities throughout the world.
Complete address / phone / fax / email information for all locations is available on our website.

2012/10/Colorado