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    Ass 4 - Front Office Operations - Gines Kyla Kate G - Bshm2c

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    Catherine Grospe Gines
    The bellboy escorts a new guest, Ms. Thompson, to her deluxe room, number 205. He explains the room amenities such as the jacuzzi, 24-hour room service, telephone services, television, air conditioning, and laundry services. The bellboy also promotes additional hotel facilities like the restaurant, pool, gym, and spa. After showing Ms. Thompson how to operate items in the room and bathroom, the bellboy ensures she has everything she needs and wishes her a pleasant stay.

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    Ass 4 - Front Office Operations - Gines Kyla Kate G - Bshm2c

    Uploaded by

    Catherine Grospe Gines
    259 views4 pages
    The bellboy escorts a new guest, Ms. Thompson, to her deluxe room, number 205. He explains the room amenities such as the jacuzzi, 24-hour room service, telephone services, television, air conditioning, and laundry services. The bellboy also promotes additional hotel facilities like the restaurant, pool, gym, and spa. After showing Ms. Thompson how to operate items in the room and bathroom, the bellboy ensures she has everything she needs and wishes her a pleasant stay.

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    Ass 4_ Front Office Operations_gines Kyla Kate g _ Bshm2c

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    The bellboy escorts a new guest, Ms. Thompson, to her deluxe room, number 205. He explains the room amenities such as the jacuzzi, 24-hour room service, telephone services, television, air conditioning, and laundry services. The bellboy also promotes additional hotel facilities like the restaurant, pool, gym, and spa. After showing Ms. Thompson how to operate items in the room and bathroom, the bellboy ensures she has everything she needs and wishes her a pleasant stay.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    259 views4 pages

    Ass 4 - Front Office Operations - Gines Kyla Kate G - Bshm2c

    Uploaded by

    Catherine Grospe Gines
    The bellboy escorts a new guest, Ms. Thompson, to her deluxe room, number 205. He explains the room amenities such as the jacuzzi, 24-hour room service, telephone services, television, air conditioning, and laundry services. The bellboy also promotes additional hotel facilities like the restaurant, pool, gym, and spa. After showing Ms. Thompson how to operate items in the room and bathroom, the bellboy ensures she has everything she needs and wishes her a pleasant stay.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    Name: Kyla Kate G.

    Gines

    Year/Section: BSHM2C

    Subject: Front Office Operations

    Assignment 4

    Module 4 (20 points)

    Dialogue Writing: Write a dialogue on the given situation:

    a. Check-in procedure for bellboys after receiving rooming instructions from the desk clerk

    Please ensure that all the details indicated below are indicated in your dialogue (written scrip) between
    you, as the bellboy, and the guest:

    Guest checks in for the first time in the hotel, assigned to room 205, a deluxe room equipped with
    jacuzzi, TV and aircon with remote control, hot and cold shower, telephone with NDD/IDD service, room
    service 24 hours, laundry service. The hotel has a coffee shop, an entertainment bar with ballroom
    dancing at night, swimming pool. Show how you will escort the guest and sell hotel services.

    Bellboy: Good morning ma’am! Welcome to Golden Hotel (opening the boot of the car) May I transfer
    your luggage to the lobby ma’am ?

    Guest: Yes, Please. Thank you

    Bellboy will move forward briskly, open the main entrance door, and stand in a courteous posture,
    gesturing to the guest, to step in to the lobby.

    (pointing towards the front desk with an open palm gesture)

    Bellboy: The reception is over there ma’am.

    Transfer the guest baggage to the Bell Desk; put them through the standard security mechanism like
    scanning machines, metal detectors and sniffer dogs, where available. Then put the luggage tag on each
    piece of baggage, and wait for the check-in process to get over.

    (Receptionist:) (summoning the bellboy through phone or the Bell) please escort Ms. Thompson to room
    number 205

    Bellboy: Good morning Ms. Thompson. Are you ready to go to your room?

    Guest: Yes, I am

    Bellboy: Before that, could you verify the number of your baggage please? This way ma’am (Go to Bell
    Desk) Is this all your baggage ma'am? How’s many pieces of baggage do you have, ma’am?
    Guest: 2 pieces

    Count the number of bags, suitcase, hand bags, packages, and overcoats etc. Put room number on each
    tag, and hand over the counterfoil to the guest.

    Bellboy: Ms. Thompson, These are your claim tags, 2 in total. We shall bring up to your room in about 10
    minutes time. Is there anything valuable, or breakable in your bag? For valuable items, I suggest you use
    the Safety Lockers, available at the Front Desk.

    Guest: No, nothing valuable or breakable is in the baggage.

    Bellboy: I shall escort you to your room. The elevator is over there. May I borrow your room key, Ms.
    Thompson?

    Guest: Oh. Sure.

    Walk forward, and open the elevator door. Keep the button pressed to prevent untimely closing of the
    door. Gesture (open palm always) the guest to sleep to step in.

    Bellboy: Please step in ma’am

    While escorting the guest, the bellboy explain about general information about hotel and facilities. In
    this moment, the bellboy try to promote the hotel’s product.

    Bellboy: Excuse me Ms. Thompson. Allow me to explain the hotel facilities.

    Guest: Yes sure.

    Bellboy: Alright ma’am, for your information, our restaurant is located on the first floor next to the Pool
    Bar. It is open start from 07:00am – 12.00am. We serve a buffet breakfast from 07:00 am – 11:00 am,
    lunch and dinner. We have a coffee shop located on the ground floor. It is open from 7:00 am – 12 am
    beside the entertainment bar with ballroom at night and also we have a gym which is located on the
    ground floor the same floor behind the lobby.

    About the swimming pool ma’am. It is located on the first floor as well as on the last floor of the hotel.

    Upon reaching the designated floor, step out, and wait for the guest to come out.

    Bellboy: This way please. This is your room ma’am. Room number 205.

    Insert your card key here to open the door. (show how to open the door)

    Insert your card key in this slot, to switch on the power supply. When you take it out, it automatically
    shuts-off the power supply.

    Guest: Ok, Thank you

    Bellboy: (After switching on the lights) how do you like your room ma’am?

    Guest: great! I like it.


    Bellboy: Do you mind if I put these bags here on the luggage rack?

    Guest: Yes, sure.

    Bellboy: Excuse me Ms. Thompson, May I explain you about the room facilities now?

    Guest: Yes, sure

    Bellboy: Alright, Your room is a deluxe room equipped with jacuzzi. Your room service is 24 hours
    ma’am.

    Let’s start from the corner first, this is your telephone with NDD/IDD service. If you want to do a local
    and international call please dial your destination number with area or country number first, and
    following by your destination number. If you want a operator service please dial 0, dial 1 for calling
    room service, dial 2 for calling front desk, dial 3 for restaurant, dial 4 for housekeeping and laundry
    service, as well as dial 5 if you need other something.

    Guest: Alright

    Bellboy: Well, this is your 14 inches television Ms. Thompson. It has 99 channel. If you want to know
    about your bill please choose channel 1, if you want to know about Hotel facilities you could choose
    channel 2. For a local and international channel please find it on the channel list.

    Guest: Great.

    Bellboy: This is your refrigerator. If you want to keep your snack, you could use your refrigerator.

    Guest: Ok

    Bellboy: This is the remote control for your air conditioning. And this is your wardrobe. Please use the
    hanger to hang your fabric. This is your laundry bag. If you have dirty clothes and want to wash them in
    our hotel, please place them in the laundry bag in front of your room. Before 10 a.m., our Vale will
    collect your laundry. Please sign the laundry price list before leaving.

    There is also a safety deposit box. Keep your valuables in the safety deposit box with the three-digit
    secret number or character.

    Guest: Alright

    Bellboy: This is your dressing table. If you have a beauty case or hand bag, please put on the dressing
    table. There is a drawer as well include the hotel stationary. This is free of charges for you, Ms.
    Thompson.

    Guest: That’s nice

    Bellboy: Now, let's move to your bath room Ms. Thompson. This is your shower, you have cold and hot
    water. If you want hot water please press the red button and for cold water please press the blue one.
    This is your toilet bowl. For flashing, you just press the flashing button on the toilet bowl.

    Ms. Thompson, this is your bath tub. The water could be either hot or cold. The procedure is the same
    as with your shower. The hot water button is red, and the cold water button is blue. You can also
    arrange for a private massage, ma’am. Please inquire about aromatherapy in our medicine store
    adjacent to the lobby.

    Guest: That’s good

    Bellboy: This is your washbasin. Please wash your hand or face with the guest amenities. Our room
    attendant will change or refill your amenities every day.

    Guest: Good

    Bellboy: That’s all about the bath room. Please follow me Ms. Thompson.

    Guest: Sure, no problem.

    Bellboy: This your Kitchen ma’am . If you want to prepare your breakfast or meal, you are able to use
    your kitchen.

    Guest: Ok

    Bellboy: That’s all about the room facilities that I could explain to you. This is your room key and guest
    card. Is there anything else I can do for you?

    Guest: No thanks, You’ve been really helpful. Thank you very much.

    Bellboy: Your welcome ma’am! If you need any assistance, and if you have any questions. Please don’t
    hesitate to call up the Guest Services Control Desk, or the Front Desk.

    Guest: Sure, Thank you

    Bellboy: My pleasure, we'll have a good day and enjoy your stay here in Golden Hotel.

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