BIJI VARUGHESE

EXECUTIVE MANAGEMENT | TECHNOLOGY LEADER

Versatile Business Leader, aspiring for challenging assignments in setting up and running
Shared Service Centers (GCC|GIC|SSC|GSS) or leadership positions in Information
Technology (CIO | CTO |Head | VP). Proven experience in creating value by
consolidating services, growing business through technology innovations and DIGITAL
transformations.

WORK EXPERIENCE DOMAIN EXPERIENCE

Aug 2019 – Now Head – Shared Service Centre  IT Services
 Shared Services
ESSILOR LUXOTTICA aa fullyfullyintegrated
integratedplayer,
player,isisaaglobal
globalleader
leaderininthe
the
design, manufacture and distribution of ophthalmic lenses, frames and  HealthCare – Manufacturing, B2B, B2C
sunglasses. Spread over 100+ countries with 14.4 Billion Euro Revenue  Retail – Food Retail
and over 1,40,000 employees worldwide. Home to brands like Ray Ban,
Oakley, Crizal, Varilux, Transitions etc. Shared Service Centre, India, with  E-Commerce
strength ofof230+,
230+,provides
provides IT enabled
IT enabled services
services including
including Design,Design,
Devel-
 Jewellery Manufacturing
Development, Deployment
opment, Deployment and Support
and Support of IT applications
of IT applications including
including ERP.
ERP.  Consumer Durables Manufacturing

Key Responsibilities:  Project Execution (Air Conditioning)

 Executive Leadership: Responsible for Strategy, Growth, Delivery &
P&L.
COMPETENCIES
 People Practices &: Attraction, Retention & Growth.
 Back office Operations – Administration, HR, Sourcing, billing &
collection.

Service Lines:
 Software Development– Order to Cash Cycle, Manufacturing, Niche Enterprise Dynamic Operational Cultural
Areas. Leadership Efficiency Transformation
– Agile Practices.
– Micro services based, Multiple technologies including Java, .Net
– Azure & AWS Platforms.
 Testing Factory –ERP& Software products.
– Regression, Manual, Automations & Performance Testing IT Strategy & IT Transformation Business Process
 Support –L1, L2 & L3 Support for ERP & Custom developed software. Roadmap & Digitalization Excellence
– ITIL Standards. Incident & Problem Management.
 DevSecOps – Integrating Software development through DevOps
 Service Lines – Integration Tools, RPA, Data & Analytics, and Middle-
ware Support.
 ERP – Implementation, Enhancement & Support for Oracle & D365.
 SalesForce – AI based automation tools Cloud & AI Solutions Business Continuity
Adoption & Disaster Recovery
Key Accomplishments:
 Process Improvements
– Appraised at Level 3 by CMMI Institute.
 Business Development: LEADERSHIP PRACTICE
– Transitioned Captive IT Team to a Shared Service Centre.
– Increased SSC adoption by 25% in the last two years.
– Expanded services to America besides APAC & Europe,
– Provided services with constant rate card for last three years. LEADERSHIP APTITUDE
 People Practices
– Maintained Attrition levels at 50% of Industry average. •
– Employee Engagement Scores - Consistent above company
average.
– Facilitating employees (25+) to secure Industry level
certifications.
•
– Upskilling/Reskilling for internal growth.
– Promoting Diversity & Inclusion.
– Gamification & Micro learning.
 Delivery Excellence CERTIFICATIONS
– Transformed applications and migrated to cloud within planned
time frame.
– Extended use of systems to 38 entities across 27 countries.  ITIL Foundation 4.0
– 24 x 7 Application support with 99% SLA achievement.
– Quarter on Quarter improvement in CSAT scores.
 Innovations
EDUCATION
– Pricing & promotion engine.
– Printing & Document Management Solutions
Strategic Management of IT
Jan 2015 – Jul 2019 Head - ESSILOR India (Group) IIM, Ahmedabad
ESSILOR India
Indiahas
has 300+
300+ points
points of presence
of presence acrossacross
over 20over
Group 20compa-
Group
companies
nies and hasand has operations
operations in India,inSri
India, Sri&Lanka
Lanka Nepal.&Essilor
Nepal.isEssilor is into
into manu-
manufacturing of Ophthalmic
facturing of Ophthalmic lenseslenses and supplies
and supplies to approx.
to approx. 20K+
20K+ doors
doors. MBA
Key Responsibilities:
 Preparing roadmap for IT for Greater India. IGNOU
 Selecting the right Technology solutions for the group.
 Getting C-Level acceptance for technology solutions.
 Deploying a Governance model for all the companies. B.E. Mechanical
 Conducting periodic security review and remediation.
 Leading transformation project replacing legacy applications. NIT, Surat
 Designing and deploying secure and reliable networks.
 Pushing cloud adoption across the various companies.
 Strengthening the sales force with Mobile applications.
 Developing Artificial Intelligence (AI) based solutions.
TRAININGS ATTENDED

May 2004 – Jan 2015 Head IT  Situational Leadership

McDonalds India-West
India-West&&South
South– HardCastle
– HardCastle Restaurants  Presentation Skills
Restaurants ownown
and and
operate McDonalds Restaurants in West
West and
andSouth
Southof
ofIndia.
India.Was
Waspart
partof
of
 Competency based Interviewing skills
the growth journey from 28 restaurants to 200.

Key Responsibilities:
 Customer facing Initiatives: PREVIOUS EXPERIENCE
– Deployed Mobile & E-Commerce solutions for home delivery.
– Facilitated Digital marketing initiatives to triple online ordering.
– Developed Queue bursting solutions and Self Ordering Kiosk. IT Manager
– Introduced PCA-DSS certified Cashless Payment solutions.
Elegant Collection (Jewellery Manufacturing)
– Evaluated and conducted trials for Digital Menu Boards.
 Restaurant Technology Implementations: May 2001 – Apr 2004
– Central Back Office System.
– Scheduling software for manpower planning.
– Feedback Management system, Time Attendance and CCTV.
Asst. Manager
– Remote support (RIM) for all the 190+ restaurants.
 Enterprise Solutions Deployments: Voltas Limited (Air Conditioning)
– Data Warehouse & Business Intelligence tools from SAP.
– Led cross-functional team to automate release of monthly MIS. Jan 1998 – Apr 2001
 Infrastructure Management:
– Handled IT infra for 8000+ employee strength.
– Established MPLS VPN network across all restaurants.
Sr. Purchase Executive
– Built Tier 2 level data centre for 24 x 7 operations.
– Cisco Unified Communications & VOIP across the organization. Voltas Limited
 Process Improvements: Aug 1995 – Dec 1997
– Standardization of RFP and Legal Technology contracts.
– Conducting regular security audits by third party.
– Cost saving through localization of POS machines.
– Led cross-functional team to automate release of monthly MIS.