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    SCAW Installation and Upgrade Procedure SCAW-9003B

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    James Hungkul

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    © All Rights Reserved
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    SCAW Installation and Upgrade Procedure SCAW-9003B

    Uploaded by

    James Hungkul
    110 views6 pages

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    110 views6 pages

    SCAW Installation and Upgrade Procedure SCAW-9003B

    Uploaded by

    James Hungkul

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 6

    SCA-W software and ASK firmware

    Update Procedure

    SCA-W software update


    Imprint

    Copyright 2019 Utimaco Inc.


    900 E Hamilton Ave., Suite 400
    Campbell, CA 95008
    USA

    Phone +1 844 UTIMACO

    Support 800 500 7858 (US), 1 916 414 0216 (International)

    Internet https://support.hsm.utimaco.com

    E-mail hsm@utimaco.com

    Document Version 1.0

    Date January 26, 2022

    Document Status Final

    Part Number Part Number: SCAW-9003B

    All Rights reserved No part of this documentation may be reproduced in any form (printing, photocopy or
    according to any other process) without the written approval of Utimaco IS GmbH or be
    processed, reproduced or distributed using electronic systems.

    Utimaco IS GmbH reserves the right to modify or amend the documentation at any time
    without prior notice. Utimaco IS GmbH assumes no liability for typographical errors and
    damages incurred due to them.

    All trademarks and registered trademarks are the property of their respective owners.
    Update SCA-W software
    Perform these steps to update your existing Secure Configuration Assistant for Windows® (SCA-W)
    to the latest version.

    This procedure updates the software on the USB drive that came
    with your purchase of the SCA-W. If you have more than one SCA-W,
    perform this procedure on each SCA-W USB drive

    1. Insert the USB drive that contains the SCA-W application into a PC.

    IMPORTANT: If you already have the SCA-W USB drive inserted into the PC before you begin this
    procedure, then you must remove the USB drive and re-insert it.

    2. Go to Utimaco Portal support portal https://support.hsm.utimaco.com/support and sign in.

    3. In the top navigation bar, select Supportˇ and from the dropdown list click Downloads. The Firmware
    and Software Repositories download page displays.

    4. Scroll through the page to SCA. Click Show Downloads. The SCA download page displays.

    5. Either click the button or the filename of the latest SCA-W update package.zip file.

    6. Open the zip file and extract the files. The package contains the following three folders:
    ASRM, SCA-W updater, and Serial USB host drives.

    7. Open the SCA-W updater folder, it contains the following files: SCAUpdater.exe and SPWLib.dll

    8. Right-click on the SCAUpdater.exe file and from the dropdown list select Run as administrator.

    9. During the update, the Utimaco logo displays and the PC emits sounds associated with the mounting
    and unmounting of the SCA-W drive. When the update completes, the Update Complete message
    displays.

    The SCA-W is now mounted and visible in your File Explorer window.

    10. Click the SCA-W.exe file to launch the application. When the application is loaded, you have access to
    the SCA-W User Guide.

    Click About to view the software version of the application. This version number reflects the version
    number indicated in the updater package.

    Part Number: SCAW-9003B Page 3 of 6


    Update ASK firmware
    Perform these steps to update the firmware in your existing Atalla Secure Keypad (ASK). If you have more
    than one device, you must repeat this procedure for each ASK device.

    1. Navigate to the directory on the Windows PC where you stored the SCA-W software download file, and
    then double-click on the ASK Update Firmware.exe file. The Atalla Secure Keypad Firmware Updater
    window displays.

    2. Attach the ASK to a Windows PC by inserting the USB 2.0 to Micro-B interface cable into a USB port on
    the PC, and then insert the Micro-B connector into the ASK.

    3. The ASK powers on and displays the Welcome screen. Immediately press the function key (FN) on the
    ASK. On an older ASK model, the function key looks like this:

    4. The factory mode menu displays. Press the number 1 to LOAD FIRMWARE, the ASK displays the
    message WAITING FOR FIRMWARE UPDATE.

    5. At the PC, click the Connect button, which is located near the bottom of the Atalla Secure Keypad
    Software Updater window. A popup message displays indicating that the program has successfully
    connected the PC and the ASK devices. Click OK to close the popup message.

    6. Click the Update ASK Firmware button, which is located at the bottom of the Atalla Secure Keypad
    Software Updater window. The ASK displays the message LOADING FIRMWARE.

    7. Wait one minute for the firmware to install. When it completes, the ASK displays the message
    PLEASE RESTART.

    8. Disconnect the Micro-B connector from the ASK, wait a few seconds, and then insert the Micro-B
    connector into the ASK. The ASK displays the message INSTALLING FIRMWARE.

    9. When the firmware is installed the ASK displays the following message:
    FIRMWARE INSTALLED
    VERSION = xxxx (where xxxx is the ASK firmware version)
    PRESS OK TO EXIT

    Page 4 of 6 Part Number: SCAW-9003B


    10. Press OK. The ASK displays the following message:
    SELF TEST OK DEVICE READY

    11. The upgrade procedure is complete. You can now attach the ASK to the PC on which the SCA-W is
    installed.

    Part Number: SCAW-9003B Page 5 of 6


    Utimaco Technical Support
    For technical questions, contact Utimaco technical support:

     E-mail: support@utimaco.com

     Toll Free Phone:

     AMERICAS
    +1 844-UTIMACO (+1 844-884-6226)

     EMEA
    +49 800-627-3081

     APAC
    +81 800-919-1301

     Create a ticket via the support portal: https://support.hsm.utimaco.com

    Before contacting Utimaco, collect the following information:

     Product model names and numbers

     Utimaco Support Contract Number

     Product serial numbers

     Error messages

     Software version number

     Detailed questions

    24-hour support
    24-hour emergency support is available to those customers who have valid service contracts. Use this
    service for product and system emergencies that occur after normal working hours or on weekends and
    U.S. holidays. Questions about product installation and setup are supported during normal working hours.

    For 24-hour emergency support call one of the toll-free phone numbers listed above. Select Option 4 for
    Atalla Support to open a critical support ticket.

    Download portal
    You can obtain software/documentation from: https://support.hsm.utimaco.com.

    Page 6 of 6 Part Number: SCAW-9003B

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