DELTA TechOps

INTRODUCTION AND OVERVIEW

DELTA TechOps
• The third largest MRO in the world. Largest MRO in North America.
• A $4 billion production center for Delta Air Lines, employing 10,000+ people.
• A fully-integrated global maintenance organization with an Atlanta-based
main operation.
• Supported by the largest and most experienced technical operations workforce in the
world.
• Continually improving operational efficiency, utilizing 200+ engineers.
• 94 years of experience.

Delta TechOps – OVERVIEW AND INTRODUCTION 2

DELTA AIR LINES FLEET

Delta operates: Multiple aircraft types

A fleet of 850+ mainline aircraft and

400+ regional jets

Average aircraft age: 17 years

6,000+ daily flights to 300+ destinations

in 64 countries

Delta TechOps maintains a large breadth and

depth of technical knowledge and know-how.

Delta TechOps – OVERVIEW AND INTRODUCTION 3

DELTA TechOps LEADERSHIP

Don Mitacek
Sr. Vice President, Technical Operations

Key TechOps Leaders

Mike Moore Gary Hammes

Senior Vice President Senior Vice President
Maintenance Operations Engineering, Quality, Planning

Jerry Allen Jack Arehart

Vice President Vice President
Line Maintenance MRO Services

Richard Uber Dale Brubaker

Managing Director Managing Director
Base Maintenance & Airframe Supplier Ops Inventory & Logistics

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WHY WORK WITH US?

EXPERIENCE INDEPENDENCE

Who better to have your back than Our independence is your

an airline-aligned MRO? We know competitive edge. We’re a leader in
what you experience. OEM-alternative solutions.
• No one understands your • 94 years of knowledge developing
operation like Delta. cost-saving processes and procedures.
• Full engineering and operational • We leverage our experience to offer
management capability. 2,000+ OEM-alternate repairs/parts.
• Competition is everything. If we’re not • Investing in the future. We will continue
competitive, why do it? to invest in services for ourselves and
our customers
• Flexibility and agility. Unlike other
large MROs, we will cater to your • Purchasing power. You benefit from our
specific needs. $1 billion+ supply chain initiatives.

WE UNDERSTAND THE IMPORTANCE OF UPTIME.

AND THE COST OF DOWNTIME.

Delta TechOps – OVERVIEW AND INTRODUCTION 5

 THE BOTTOM LINE

VALUE SPEED DEPENDABILITY

INDEPENDENCE

• Alignment with a major • Extensive back shop • We understand you,

airline operation, capabilities for and we maintain your
constantly striving on-site repairs priorities
for the highest Inventory levels for
• • Our reliability is
reliability and lowest immediate consumption world class
cost structure or exchange
• Flexibility to choose • Experience for efficiency
between the OEM, and effectiveness
Delta or your own
specific programs • Dramatically reduced
turn-time

Delta TechOps – OVERVIEW AND INTRODUCTION 6

 FACILITY
Our main base of operation is located in Atlanta, Georgia, U.S.A.
We perform airframe maintenance, engine maintenance and component maintenance under one roof
using 6S, Six Sigma, and Lean principles. All areas are connected with an efficient, reliable material
transportation system capable of delivering material quickly anywhere within the MRO. This
configuration streamlines the repair process and eliminates the risks associated with using outsider
vendors.

$4 BILLION
PRODUCTION CENTER IN ATLANTA, GA

2.7 MILLION
SQUARE FEET UNDER ROOF

10,000+
TECHNICIANS, ENGINEERS, & SUPPORT STAFF

Delta TechOps – OVERVIEW AND INTRODUCTION 7

A FULL-SERVICE MRO AND AIRLINE

Engine & APUs Line Maintenance Landing Gear

Components Engineering Services Training

Composites Thrust Reversers Base Maintenance

Military/Public Use

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A FULL-SERVICE MRO AND AIRLINE
Engine and Component Overhaul
• 700+ engine & APU shop visits per year.
• 150 customer engines produced per year.
• 200,000+ component repairs.
• 18,000 customer components produced per year.
• 150+ landing gear repairs and overhauls.
• Thrust reverser and composite capabilities.

Line Maintenance and Operational Support

• 58 maintenance stations (36 U.S. Domestic, 22 International).
• 200,000+ overnight checks per year.

Aircraft Maintenance
• 200+ major visits (PSV).
• 260+ hangar overnight visits and letter checks.
• 200+ modification and paint visits.
• Customer checks performed in: ATL, MSP, QRO.

Logistics and Inventory

• $1.1 billion in active inventory.
• 12,000 part numbers supported.
• 44 line stockrooms in 4 continents.
• 150,000 transactions monthly from our warehouse.

Engineering and Maintenance Control

• Active escalation of Delta’s maintenance programs.
• Leader in innovation – WiFi, PED, RFID.
• 200+ engineers focused on cost and reliability.
• Engineering solution database for multiple aircraft fleets.
• Hawaiian A330 Fleet fully deployed with CFS Program.

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ENGINE MAINTENANCE

700+ engine & APU shop visits per year.

Delta TechOps Capabilities
More than 30% of overhauls are for MRO customers.

Engines Serviced APU

CF34-3 FUTURE GTCP 131-9A
CF34-8 Trent 1000 GTCP 131-9B
CF6-80A Trent 7000 GTCP 331-200
CF6-80C2* Trent XWB
CFM56-5B PW1100G ATL Shop MSP Shop
CFM56-7B PW1500G 70+ Engine Bays 12 Engine
PW2000 Bays
3 Engine
PW4000-94 Hospital Bays 2 Engine
BR 715 Test Cells
5 Engine, 2 APU
Test Cells
150 pieces
*FADEC & PMC of Machining

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 ROLLS-ROYCE SHOP

In October 2015, Delta TechOps announced it would become an authorized

maintenance center (AMC) for Rolls-Royce engines.

Engine capabilities include:

• BR715 (current)
• Trent XWB (future)
• Trent 1000 (future)
• Trent 7000 (future)

RR development projects
• Source-Controlled Engine piece-part repairs for BR715
• OGV case repair awarded and in development
• Additional repairs under evaluation
• Establishing on wing services for Trent engines
• Project moving in phases, will start with on-wing
services for T1000
• New state-of-the-art engine shop and engine test cell
• A new 61,000 sq ft test cell, testing engines up to
150,000 lbs of thrust
• Estimated completion: end of 2018

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COMPONENT MAINTENANCE

Delta TechOps Capabilities 200,000+ Component Repairs per year

Support repair of 20,000+ different part numbers
Avionics (Level 3 Repair):
• Radios
• Instruments Fleet Type Covered
• ATE
• Electronics Boeing 717 (all series)
Boeing 737 (all series)
• Electro Mechanical
Boeing 747 (all series)
Boeing 757 (all series)
Mechanical Products: Boeing 767 (all series)
• Fuel and Oil Components Boeing 777 (all series)
• Hydraulics A319/320/321
• Pneumatics A330
• Wheels and Brakes MD-11 (all series)
MD-80 (all series)
MD-90 (all series)

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 AIRFRAME MAINTENANCE

Delta TechOps Capabilities 200+ Major Visits (PSV) per year

• Major Aircraft Visits (PSV) 260+ Hangar Overnight Visits & Letter Checks per year
• Aircraft Letter & 200+ Modification & Paint Visits per year
Overnight Checks
• Airframe Modification Visits
Airframes Served FAR/EASA 145 TechOps Center
• Aircraft Painting
• Disabled Aircraft Boeing 717 • Capacity for wide body and narrow body
Recovery Services Boeing 737 aircraft
• Winglet Installation Boeing 747
• About 2.7 million sqf (250k)
• Corrosion prevention • Back shops, material management,
Boeing 757 administrative support
and control
Boeing 767
Boeing 777
FAR/EASA 145 Minneapolis-St. Paul
Airbus 320 Family TechOps Center
Airbus 330
MD-88 • Capacity for 3 wide body and 7 narrow
MD-90 body aircraft
• About 350k sqf (32k sqm)
MD-11
• Back shop and administrative support

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LANDING GEAR MAINTENANCE

With 150+ gears output per year and typical overhaul

Delta TechOps Capabilities
turnaround times between 35-45 days, our experienced
• Full overhaul of landing shop offers efficiency and competitive costs to meet
gear assemblies and your landing gear service needs.
sub-assemblies
• Removal and reapplication Landing Gear
of plating, coatings and Serviced
surface treatments
Boeing 737NG
• A comprehensive
Machine Shop Boeing 757

• Machining and Boeing 767

grinding of gear MD-88
assemblies MD-90
• Bushing fabrication
• Epoxy and Polyurethane
painting and stripping

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 THRUST REVERSER MAINTENANCE

Delta TechOps Capabilities Delta TechOps’ on site composite repair facility is

• OEM approved work staffed with highly trained and experienced technicians
capable of supporting all thrust reverser composite
• Money savings alternatives repair requirements.
using a wide range of
PMA parts as well as
Delta’s own processes Thrust Reverser
and procedures Serviced

• OEM capability for all Boeing 737NG

thrust reverser components Boeing 747 PW4000
including Bench Test,
Boeing 757 PW2000
Repair and Overhaul
Boeing 767 PW4000
• All current Airworthiness
Boeing 767 CF6-80C2
Directives and Service
Bulletins A319-100 CFM56-5A
A320-100 CFM56-5A
• Dedicated paint booth
• Capability for all
delamination repairs

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 LINE MAINTENANCE
Delta TechOps Capabilities
200,000+ Overnight Checks per year
• A Checks
24/7/365 Maintenance Control Center
• Layover Checks
58 maintenance stations; 36 US-based, 22 international
• ETOPS Pre-Departure Checks
• Overnight Checks
Engines Served Aircraft Served
• Defect Rectification
CF6 CRJ/ERJ
• Tech Assistance
CFM56 Airbus 319
• Borescope GE90 Airbus 320
• Avionics Troubleshooting JT 8D/9D Airbus 321
and Repair PW2000 Airbus 330
• On-Wing Composite Repair PW4000 Airbus 340
Trent 800 Boeing 717
• Engine Change Support
V2500 Boeing 737
• Flight Control Change Boeing 747
and Rigging Boeing 757
• Component Replace and Boeing 767
Rigging Boeing 777
• AOG support worldwide, 24/365 MD-88
MD-90
MD-11

Hubs: ATL Atlanta, GA DTW Detroit, MI MSP Minneapolis, MN

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 ENGINEERING SERVICES

Total Engineering Support

Fleet Engineering
Operations Support Engineering
Operational Reliability Teams

Organizational responsibilities and support include:

Provide Engineering Authorization for Provide Reliability Engineering,
Develop and approve major repairs
alterations, repairs and inspections author Engineering Authorizations
and alterations through internal
(EA) to accomplish Service
Provide engineering support to all engine, Designated Engineering
Bulletins, FAA Airworthiness
component and hangar shops Representatives (FAA-DER) or
Directives and reliability
Organization Designation
Provide 24-hour engineering support for improvements to aircraft and
Authorization (FAA-ODA) resources
all maintenance needs aircraft components
Provide Parts Manufacturer Approval
PMA Engineering – FAA-PMA Approval Design Aircraft Maintenance
Support Delta TechOps’
and Service Evaluations Programs, authoring tasks
emergency response and
required to ensure the continuing
Authoring and administration of all long-term mechanical
airworthiness of aircraft, including
technical manuals publications performance monitoring
any one or combination of
and procedures program via representation
overhaul, inspection, replacement,
of the department on the
Provide engineering support to other defect rectification, and the
Technical Operations
departments within Delta TechOps embodiment of an alteration
Executive Committee (TOEC)
regarding modification projects or repair

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 TECHNICAL TRAINING
All Delta TechOps Training meets or exceeds Air Transport Association
(ATA) 104, Level 3 guidelines. Training Programs by
Delta TechOps is European Aviation Safety Agency (EASA) Part-147 Aircraft type (Engine types)
certified.
Delta TechOps offers B737-200 (JT8D)
B737-300/400/500 (CFM56-3)
B737-600/700/800/900
System-based Organizational Technical Skills (CFM56-7)
Programs Programs Enhancement B747-400 (PW4056)
B757-200/300 (PW2000)
• Systems/Avionics/ • Environmental • Avionics B757-200/300 (RR RB211)
Powerplant for Line Training • Advanced Sheet B767-200/300/300ER (PW4060)
and Base • Human Factors Metal Repair B767-200/300ER/400ER
Maintenance Training • Composite & Metal (GE CF6)
• Aircraft Refresher • Indoctrination Bond Training B777-200/300 (RR Trent 800)
• Ramp and Transit Training • Ground Support B777-200/300 (GE 90)
• Auto Pilot • Maintenance Equipment Training MD88 (PW JT8-219)
• Engine Run Procedure • Safety/Environmental MD90 (V2500)
• Aircraft and Engine Training Training DC9 (PW JT8D)
Differences • Safety Training • Solder Work, Repair, A319/320 (CFM56-5A)
• Troubleshooting • SCEPTRE Inspections (IPC)
A330-200/300 (PW4168)
Training • Welding
A330-200/300 (RR Trent 700)

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 MILITARY/PUBLIC USE AIRCRAFT

Delta TechOps Capabilities Aircraft Serviced

• Engine/APU Overhaul & On-Wing Services
• Test Cell Services Boeing 737NG [C40, P-8A]
• Non Destructive Testing
Boeing 757 [C32]
• Engine Condition Monitoring
• Component Maintenance Boeing 767 [KC46, KC767]
• Inventory Management

• Major Aircraft Visits (PSV) and Letter Checks

• Airframe Modification Visits
and Painting
• Disabled Aircraft Recovery
Services
• Landing Gear Maintenance

• Fleet and Operational Support Engineering

• Technical Training
• Compliance and Quality Assurance

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COMPLETE FLEET SOLUTIONS

Custom Tailored Long-Term Comprehensive

Programs Partnership Coverage

We tailor individual With a unique solution

We create a long-term
services into a for every fleet and
view on controlling
comprehensive capabilities on most
costs and improving
program that precisely major aircraft types,
performance.
fits your needs. we customize a
solution to meet your
MRO needs.

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 CERTIFICATIONS

Delta TechOps is certified around the world for aircraft maintenance.

USA FAA - 145 Certified Repair Station (ATL) No. DALR026A

FAA - 145 Certified Repair Station (MSP) No. DAL2026A
EU EASA - 145 Certified Repair Station (ATL) No. EASA.145.4380
EASA – 145 Certified Repair Station (MSP) No. EASA.145.6599
Argentina DNA – 145 Approved Maintenance Organization No. 1-B-318
Bahrain 145 Approved Maintenance Organization ALD/AIR/8/5.135
Bermuda BDCA – Approved Maintenance Organization No. BDA/AMO/187
Brazil ANAC - 145 Approved Maintenance Organization 0604-04/ANAC
Canada TCCA/FAA - 145 Approved Maintenance Organization No. DALR026A
Chile DGAC – 145 Approved Maintenance Organization No. E-110
Mexico DGAC – 145 Approved Maintenance Organization No. CO-138/16
China (PR) CAAC – 145 Approved Maintenance Organization No. F00100401
Japan JCAB - 145 Approved Maintenance Organization No. 192
Korea (Rep. of) KCASA - 145 Approved Maintenance Organization No. 2005AMOF06
Trinidad & Tobago TTCAA – 145 Approved Maintenance Organization No. TTAR/011
Turkmenistan 145 Approved Maintenance Organization No. 041/MRO
ISO 9001: Component, Engine and Landing Gear Maintenance, No. CERT-0094521

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 JOINT VENTURES

Since Delta’s current joint venture with Air France-KLM in 2009 and Alitalia in 2010,
Delta has accelerated its partnership strategy.

• 2012: Virgin Australia became a JV partner.

• 2013: Delta purchased a 49 percent stake and established a JV with Virgin Atlantic.
• 2015: Delta acquired a 3.5 percent stake in China Eastern and launched a partnership with
AeroMexico, including a 49 percent equity stake.
• 2017: Delta and Korean Air announced a JV.
• 2017: Delta acquired 10 percent stake in Air France-KLM and seat on the board. Delta, Air
France-KLM, Virgin Atlantic and Alitalia will launch a combined, trans-Atlantic joint venture
partnership.
• 2017: Delta and WestJet announced a JV.
• Also, Delta owns 9.5 percent of the outstanding shares in its Brazilian partner GOL.

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DELTA MATERIAL SERVICES
DMS is a wholly owned subsidiary of Delta Air Lines
formed to maximize the value derived from surplus aircraft, engines and parts.

Services include: Accreditations

• Buy/Sell Surplus Parts
• ASA-100 accreditation (July 2016)
• AFRA accredited
• Sell Consigned Surplus Parts,
• AS9120 certification audit completed (Jan 2017)
Engines & Airframes
• Expect AS9120 accreditation (2017)
• Buy/Sell Green Time Engines
• Buy/Sell Run Out Engines
• Buy Aircraft for Part-Out
• Part-Out Aircraft Management
• Parts Repair Management & ASSETS – BUYING & SELLING MATERIAL SALES
Pooling PW4000 B747-400 737NG
PW2000 B757-200 757-200
JT8D-219 MD-80/90 767-300
CF6-80C2 B767 747-400
CFM56-7B B737-700/800 A320 family
V2500-D5 B717 A330
CF34-3/8 CRJ-200/7-900 MD-80
Trent-800 777-200 E190

DMS 400,000 sq ft warehouse

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DELTA FLIGHT PRODUCTS
Manufacturing Capabilities
Delta Flight Products, LLC was established as a Delta • Machine shop
subsidiary in 2016 to design, integrate, manufacture and • Structural fabrication (S/M)
certify aircraft components and modifications
• Composite panel fabrication
• Assembly
Engineering Capabilities • Paint shop
• Mechanical & electrical design • Electrical fabrication
• Substantiation (struc, mech, elec, • Part marking shop
interiors) • QA lab
• Certification • Flammability lab
• Technical Publications

Warehouse Capabilities
• Inventory management (project)
• Kit assembly
• Shipping & receiving

In-Flight Entertainment Capabilities

• Tablet processing and ATP
• Rack room and media center (future)

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OUR CUSTOMERS

Delta TechOps is proud to be the MRO for the following companies:

Delta TechOps – OVERVIEW AND INTRODUCTION 25

 THANK YOU.

Please contact:
Randy Porter
Sales Executive
Tel: 404-714-3964
Email: randy.porter@delta.com