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Wellness Massage NC II
Quarter 3 – Module 3/Week 3:
Apply Wellness Massage Techniques
TLE/TVL 10 – Wellness Massage
Quarter 3 – Module 3/Week 3: Apply Wellness Massage Techniques
First Edition, 2020

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over them.

Published by the Department of Education – Region XI

Regional Director: Evelyn R. Fetalvero
Assistant Regional Director: Maria Ines C. Asuncion

Development Team of the Module

Writers: Jally S. Manolong
Editors: Cosette C Navales
Reviewers: Cosette C. Navales
Illustrator:
Layout Artist:
Template Developer: Neil Edward D. Diaz
Management Team: Reynaldo M. Guillena
Jinky B. Firman
Marilyn V. Deduyo
Alma C. Cifra
Aris B. Juanillo
Marcelo O. Roco

Printed in the Philippines by ________________________

Department of Education – Department of Education Region XI

Office Address: Deped Davao City Division, E. Quirino Ave.,

Davao City, Davao del Sur, Philippines
Telefax: (082) 334 0100
E-mail Address: info@deped-davaocity.ph
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Wellness Massage NC II
Quarter 3 – Module 3/Week 3:
Apply Wellness Massage Techniques
Introductory Message
For the facilitator:

As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them to
manage their own learning at home. Furthermore, you are expected to encourage
and assist the learners as they do the tasks included in the module.

For the learner:

As a learner, you must learn to become responsible of your own learning. Take
time to read, understand, and perform the different activities in the module.

As you go through the different activities of this module be reminded of the

following:
1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer Let Us Try before moving on to the other activities.
3. Read the instructions carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are done.

If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are not
alone. We hope that through this material, you will experience meaningful learning
and gain a deep understanding of the relevant competencies. You can do it!

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 Let Us Learn

Welcome to Quarter 3 in Wellness Massage NCII! This module covers the knowledge,
skills, and attitudes required in applying wellness massage techniques. Policies,
safety protocols, and standards in the workplace are being discussed in this module.
A skilled and confident wellness massage specialist shall be expected to see you at
the end of this quarter!

This module was anchored on the Curriculum Guide in TLE/TVL - Wellness Massage
NCII under the Home Economics component.

Lesson 3 - APPLY WELLNESS MASSAGE TECHNIQUES (WT)

LO1. Apply Wellness Massage Techniques - TLE_HEWM9-12WT-IIIa-j -3

1.1 Observe health and safety procedures in wellness massage

1.2 Prepare hygiene practices pre-wellness

1.3 Prepare clients for wellness massage techniques, methods, massage

pressure areas, duration, directions, and strokes

1.4 Perform wellness massage techniques

1.5 Perform self-assessment for a wellness massage session

1.6 Perform the pre-massage operation through hands and fingers

1.7 Observe the policies and standards of the workplace

1.8 Assist the client’s satisfactory response

After going through this module, you are expected to:

1. Explain the Standard Operating Procedure in a Wellness Spa
2. Discuss the policies and standards of the workplace

Begin your journey now and enjoy the rest of the activities ahead! Happy learning!

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 Let Us Try

Multiple Choice: Read and analyze each question carefully. Select the letter that
corresponds to the best answer. Do this on your answer sheet.
1. Marco cleanses the massage work area to meet the needs of his client. What was
the health concern he was interested in?
a. cleanliness and hygiene c. facilities for resting
b. adequate lighting d. changing rooms
2. A massage therapist must be wearing an appropriate dress while in a workplace.
What will be the best working outfit?
a. apron and hairnet c. scrub suit
b. shirt and jeans d. bathrobe
3. In implementing a housekeeping rule in the spa, the floors must be swept, on
what particular days?
a. every after 2 days c. everyday
b. every after 3 days d. every after 4 days
4. All spas should have a clear policy that describes the acceptable dress code and
physical looks for their employees.
a. client consultation c. staff appearance
b. professional boundaries d. telephone procedure
5. What is the best practice while giving consultation before the massage?
a. satisfy and gratify the client’s needs
b. read first the data filled in by the client
c. give a token to the client before massage
d. follow the client’s request for massage therapy
6. This room is used where outer garments can be removed and uniforms put on.
a. resting room c. dining room
b. changing room d. manager’s room
7. As a therapist, the welfare of the client is the utmost concern. Which of the
following statement best describes it?
a. keeps on talking to the client
b. offers directly the services of massage spa
c. check first the medical history of the client
d. asks some personal information to the client
8. What is the appropriate illumination level of lighting for the routine massage?
a. suitable brightness c. well lighted
b. low soft lighting d. use of daylight
9. It is a set of step-by-step instructions compiled by an organization to help workers
carry out routine operations.
a. standard operating procedure
b. procedure of massage operation
c. organization policies and procedure
d. procedure of safety and health protocols
10. It refers to a location in which an employed person performs his/her job.
a. spa salon c. massage clinic
b. workplace d. condominium

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 Lesson
STANDARD OPERATING
1 PROCEDURE

Things sometimes are left undone when employees are confused about who is
responsible for carrying out certain activities. Who has not heard the excuses such
as “It’s not my job? I thought so-and-so was supposed to do that. That’s our
responsibility”. And the worst is when no one bothers to respond.

Let Us Study

A Standard Operating Procedure (SOP) is a set of step-by-step instructions

compiled by an organization to help workers carry out routine operations. SOPs aim
to achieve efficiency, quality output and uniformity of performance while reducing
miscommunication and failure to comply with industry regulations.
(Source: https://en.wikipedia.org/wiki/Standard_operating_procedure#)

Well explained job descriptions can make people work with ease and confidence
especially when dealing with clients. This reduces the chances of errors, keeps
employees focused, takes pride, and does work professionally.

1. Staff Appearance - All spas should have a clear policy that describes the
acceptable dress code and physical appearance for staff members. Many spas
prohibit certain items of clothing, such as tank tops, jeans, cut-off shorts, flip
flops, or mini-skirts. Management may also request that staff members wear
clothing that follows current fashion trends. Some spas may issue staff
uniforms to eliminate issues or institute a dress code that calls for all
employees to wear the same color clothing. Female staff members may be
required to wear makeup and have their hair pulled back.

Professional Boundaries

• The breast and genital area will not be massaged under any circumstances.
Also, the low back, hip & gluteal areas will be massaged only with the
permission and can be worked through the draping if requested.
• Anyone under the age of 18 is prohibited unless the parent or guardian is in
the room and signs their form.

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2. Telephone Procedure - All spa staff members must answer telephones in a
courteous, friendly manner. Most spas require that phone calls be answered in a
certain number of rings, so customers are not kept waiting. They may also have
an office greeting that staff members are required to say when answering the
phone. Staff is usually instructed not to place calls on hold without asking for the
caller/ ‘s permission or keep customers on hold for longer than a minute. Before
hanging up a call, staff members must repeat pertinent information, such as the
scheduled appointment date, time, and service.

3. Client Consultation - During consultations, spa employees should learn exactly

what clients hope to get out of a spa treatment. They must read the client/‘s
record before the consultation to see what previous services have been performed.
Spa staff should then discuss details that are pertinent to the specific service,
such as the client/‘s skin or hair type, if they are prone to allergic reactions or if
they have physical conditions that might be aggravated by certain types of
massage. Spa employees should then explain the client/‘s options and help her
make an informed decision about what treatment she should have performed.
Once a service has been chosen, the procedure should be explained to the client
in detail so she knows what to expect.

Respect for client needs and Boundaries

• The therapist is happy to adjust pressure, temperature, musical volume, work

longer on an area or move on if the client requests it.
• The client may choose to leave on as much clothing as needed for comfort,
refuse any massage methods, stop massage at any time, and is free to leave;
the therapy door is never locked.
• The client will always be modestly draped. Only the area being massaged will
be undraped. The clients will be kept informed of the area to be massaged.

Confidentiality and Conversation

• The discussion between the massage therapist and the client is confidential.
The client may or may not choose to talk during the massage.

Existing and New Medical Condition’s

• It is the responsibility of the client to keep the massage therapist informed of
any medical treatment currently being taken and to provide written
permission from the physician, chiropractor, physical therapist, etc., that the
massage may be continued.
• The client also keeps the massage therapist informed of any changed in health
conditions.
• For clients undergoing chemo and radiation therapies- require a doctor’s note
that states the Doctor is aware of and agrees to the desired treatment.

4. Service Procedures - Each service provided by the spa should have an

established procedure when administered to clients. Guidelines vary based on

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 the specific treatment. Manicure and pedicure workers must be sure to sterilize
all equipment. Aestheticians must monitor clients to ensure that they are not
having an allergic reaction. Massage therapists must make sure that clients are
comfortable with how they are draped by towels or sheets.

5. Housekeeping Procedures - One of the most critical aspects of a spa/‘s standard

operating procedures is its housekeeping policy. Clients will be turned off by dirty,
unsanitary conditions, and the spa may face health code violations as well.
Laundry must be done daily so there is a plentiful stock of clean towels and sheets
in service areas and changing rooms. Floors should be swept throughout the day
and mopped at the close of business each night. Carpeting should be vacuumed
as well. Trash must be thrown out throughout the day, and any hazardous
materials must be disposed of immediately. Also, spa equipment and supplies
must be sanitized after use on each client.

Let Us Practice

How is the lesson going so far? Show that you have learned something by doing an
independent practice. This will help you understand the lesson better. Read each
question carefully and write your answer on your answer sheet.

Write the word FACT if the statement is true and FALLACY if it is false.

1. The conversation between the client and therapist should be confidential.

2. Therapist must read first the medical history of his/her client before a massage.

3. Massage therapist can wear any clothes he/she wants during working time.

4. Laundry can be done 2-3 days after it was used.

5. Client can tell/informed his/her therapist about her medical condition.

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 Let Us Practice More

Great job learner! Now, let’s measure your understanding by completing the part of
the sentence. Choose your answer from the words below and do this on your answer
sheet.

housekeeping draped dress code

phone calls consultation procedure

1. All spas should have a clear policy that describes the acceptable ____________
and physical appearance for staff members.
2. Most spas require that ____________ be answered in a certain number of rings,
so customers are not kept waiting.
3. Once a service has been chosen, the ___________ should be explained to the client
in detail so she knows what to expect.
4. Massage therapists must make sure that clients are comfortable with how they
are ____________ by towels or sheets.
5. One of the most critical aspects of a spa/‘s standard operating procedures is its
____________ policy.

Lesson OBSERVE POLICIES &

2 STANDARD OF THE
WORKPLACE
Health, Safety and Welfare Regulations Applicable to the
Massage/Beauty Therapist.

The Workplace (Health, Safety, and Welfare) Regulations 1992 cover a wide range of
basic health, safety and welfare issues and apply to most workplaces.

The Workplace (Health, Safety, and Welfare) Regulations 1992

This regulation covers health, safety, and welfare in the workplace. Workplace
means any place where people are employed or are self-employed; it includes outdoor
areas such as paths.

Health issues under this Act include:

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A) ADEQUATE VENTILATION
Premises must be well ventilated, removing stale air and drawing in fresh clean air
without draughts.

B) COMFORTABLE WORKING TEMPERATURE

It is difficult to select the temperature to suit everybody: around 16°C is
recommended. The temperature should be comfortable for working but the client will
usually be inactive and may feel cold; make sure that she/he is also warm enough.

C) ADEQUATE LIGHTING
Lighting must be adequate to enable people to work and move around safely. It
should be suitable for the treatment in progress; low soft lighting is desirable for
some massage routines.

D) CLEANLINESS AND HYGIENE

Premises must be cleaned regularly to the highest standard. Floors, walls, and
ceilings together with furniture and fittings should be washed and disinfected when
possible. All towels and sheets used should be boil washed after each client.

E) WASTE
Waste must be stored in suitable, covered bins and disposed of by following
regulations. Disposable needles must be placed in a sharps box ‘for collection.

F) ADEQUATE SPACE FOR WORKING

Cubicles containing a couch, trolley, chair, stools, and waste bin should be large
enough for the therapist and client to move around easily. There should be adequate
space for all staff to move around easily in the salon without having to negotiate
obstacles.

G) MAINTENANCE OF EQUIPMENT
Everything in the workplace, equipment, and systems should be maintained in
efficient working order. If a fault occurs in any machine or other equipment, it must
be taken out of use immediately. It must be clearly labeled “FAULTY”, “OUT OF USE”
and store away from the working area. The fault must be reported and the
appropriate action is taken to repair it.

H) FLOORS AND TRAFFIC ROUTES

a. Floors should be sound and even, with a non-slippery surface, and must be
kept free of obstacles. Any spillages such as water, oil, powder, etc, should be
wiped up immediately because they will make the floor slippery, which may
result in someone slipping and falling.
b. Doors should be wide enough for easy access and exit; stairs should
be sound and well lit. A handrail should be provided on at least one side of
the stairs.
I) FALLS AND FALLING OBJECTS
a. Every effort must be made to prevent anyone from falling on the premises.

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 b. Sound, even, non-slip floors will help. Leads should not trail across the floor
but should lie along the wall; stools and bins should be stored under couches;
other equipment must not be left around but must be stored correctly.
c. Every effort must be made to prevent objects from falling and injuring people.
Storage shelves must be checked regularly and examined for any damage that
may weaken them.
d. Objects should be stored and stacked safely in such a way that they are not
likely to fall. Shelves should not be overloaded and should have maximum
load notices.

J) WINDOWS
These should be clean and open easily. Ensure that people cannot walk into them if
they are open.

K) SANITARY CONVENIENCES
Toilets and washing facilities should be available to all persons. These rooms should
be clean (cleaned and disinfected regularly), well lit, and ventilated. There should be
hot and cold running water, soap (preferably in a dispenser), and drying facilities
such as paper towels or dry air machines (to prevent the spread of micro-organisms).

L) DRINKING WATER
An adequate supply of fresh drinking water must be provided, either direct mains
water, a chilled water dispenser, or bottled water.

M) CHANGING ROOMS
These rooms must be clean, suitable, and secure, where outer garments can be
removed and uniforms put on. Changing rooms are also for clients although the
cubicles too may be used if privacy for the user can be ensured.

N) FACILITIES FOR RESTING AND EATING

Food and drink should not be consumed in the treatment cubicles or the salon. A
cleanroom should be allocated for eating. Adequate comfortable chairs should be
provided as well as a table or tables on which to place food and drink.

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 Let Us Practice
Nice going! Let us have an independent practice to show that you have learned
something. Identify what is being described in each statement. Choose your answer
from the box and write it on your answer sheet.
sanitary convenience maintenance of equipment

falls and falling objects adequate ventilation

cleanliness and hygiene changing rooms

1. Check all the faulty wirings inside/outside the workplace.

2. There should be enough clean air without draughts.
3. These rooms must be clean, suitable and secure, where outer garments can be
removed and uniforms put on.
4. Objects should be stored and stacked safely in such a way that they are not likely
to fall.
5. Toilet bowls should always be cleaned, before and after use.

Let Us Practice More

Good job learner! It’s time to transfer your knowledge and skills acquired
from this lesson by doing the activity. Complete the word/s by supplying the correct
letters. Do this on your answer sheet.

A Q U E L I H G

1. It must be adequate to enable people to work and move around safely.

T R F C R U S
2. Stairs should be sound and well-lighted, and doors should be wide enough for
quick entry and escape.

W R L C

3. Any place where people are employed or are self-employed.

F I I E S F R E G
4. A sufficient number of comfortable chairs, as well as tables on which to place
food and drink, should be given.

C L L I S A Y E N
5. Premises must be cleaned regularly to the highest standard.

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 Let Us Remember

Working in a massage spa is not an easy task. You need to follow the guidelines of
the said spa. Let us bear in mind the following things to consider, upon working in
a massage spa.

Some of the job description as a worker in a massage spa;

• Staff appearance - acceptable dress code and physical appearance for staff
members.
• Telephone procedure - spa staff members must answer telephones in a
courteous, friendly manner.
• Client consultation - spa employees should learn exactly what clients hope to
get out of a spa treatment.
• Service procedures - the spa employees should have an established procedure
when administered to clients.
• Housekeeping procedures - spa employees should always clean the working
area
• The Workplace Regulations 1992 - covers health, safety, and welfare in the
workplace.
• Health issues under this Act include:
➢ Adequate Ventilation
➢ Comfortable Working Temperature
➢ Adequate Lighting
➢ Cleanliness And Hygiene
➢ Waste
➢ Adequate Space For Working
➢ Maintenance Of Equipment
➢ Floors And Traffic Routes
➢ Falls And Falling Objects
➢ Windows
➢ Sanitary Conveniences
➢ Drinking-Water
➢ Changing Rooms
➢ Facilities for Resting And Eating

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 Let Us Assess
Multiple Choice: Read and analyze each question carefully. Select the letter
that corresponds to the best answer. Do this on your answer sheet.
1. Marco cleanses the massage work area to meet the needs of his client. What was
the health concern he was interested in?
a. cleanliness and hygiene c. facilities for resting
b. adequate lighting d. changing rooms
2. A massage therapist must be wearing an appropriate dress while in a workplace.
What will be the best working outfit?
a. apron and hairnet c. scrub suit
b. shirt and jeans d. bathrobe
3. In implementing a housekeeping rule in the spa, the floors must be swept, on
what particular days?
a. every after 2 days c. everyday
b. every after 3 days d. every after 4 days
4. All spas should have a clear policy that describes the acceptable dress code and
physical looks for their employees.
a. client consultation c. staff appearance
b. professional boundaries d. telephone procedure
5. What is the best practice while giving consultation before the massage?
a. satisfy and gratify the client’s needs
b. read first the data filled in by the client
c. give a token to the client before massage
d. follow the client’s request for massage therapy
6. This room is used where outer garments can be removed and uniforms put on.
a. resting room c. dining room
b. changing room d. manager’s room
7. As a therapist, the welfare of the client is the utmost concern. Which of the
following statement best describes it?
a. keeps on talking to the client
b. offers directly the services of massage spa
c. check first the medical history of the client
d. asks some personal information to the client
8. What is the appropriate illumination level of lighting for the routine massage?
a. suitable brightness c. well lighted
b. low soft lighting d. use of daylight
9. It is a set of step-by-step instructions compiled by an organization to help workers
carry out routine operations.
a. standard operating procedure
b. procedure of massage operation
c. organization policies and procedure
d. procedure of safety and health protocols
10. It refers to a location in which an employed person performs his/her job.
a. spa salon c. massage clinic
b. workplace d. condominium

11
 Let Us Enhance

In your answer sheet, write at least 5 reasons why a massage spa needs
Standard Operating Procedures (SOPs)? (2 points each answer)

1. ____________________________________________________________________________.

2. ____________________________________________________________________________.

3. ____________________________________________________________________________.

4. ____________________________________________________________________________.

5. ____________________________________________________________________________.

Let Us Reflect

As you have come to the end of this module, you will have to reflect on relevant
information and concepts gained by applying your knowledge and skills to a real-life
situation. Finish the statement below on your answer sheet.

After going through the activities, I learned that standard operating procedures in
massage is important because
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

And I realized that we need to observe some guidelines in the working area because
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

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Let Us Enhance Lesson 2
Let us Assess Let us Practice
2 points for each correct 1. A 1. maintenance of
answer. 2. C equipment
3. C 2. adequate ventilation
In any order 4. C 3. changing rooms
1. achieve efficiency, 5. B 4. falls and falling
2. quality output 6. B objects
3. uniformity of 7. C 5. sanitary convenience
performance 8. B
4. reduce 9. A Lesson 2
miscommunication 10. B Let us Practice More
5. minimize failure to 1. Adequate Lighting
comply with industry 2. Traffic Routes
regulations. 3. Workplace
4. Facilities for Eating
5. Cleanliness and
Hygiene
Lesson 1 - Let Us Let Us Try
Lesson 1
Practice More Let us Practice 1. A
1. FACT 2. C
1. dress code 2. FACT 3. C
2. phone calls 3. FALLACY 4. C
3. procedure 4.FALLACY 5. B
4. draped 5. FACT 6. B
5. housekeeping 7. C
8. B
9. A
10. B
Answer Key
 References

K to 12 Basic Education Program. LM Wellness Massage G10.pdf. Accessed

from https://drive.google.com/file/d/0B_Pxt_6aSg4NZVZwcEh2WXFsQUU
/view

Keldara Salon and Spa 650 Washington st., Dedham Plaza, Dedham, MA 0202.
Accessed from https://www.keldara.com/spa/massage-policy-and-procedures/

The National Archives, First published 1992 Second edition 2013, Kew, London TW9
4DU Accessed from https://www.hse.gov.uk/pubns/priced/l24.pdf

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For inquiries or feedback, please write or call:

Department of Education – Region XI

F. Torres St., Davao City

Telefax:

Email Address: lrms.regionxi@deped.gov.ph