Persuasion

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Persuasion: So Easily Fooled

By Robert V. Levine, California State University, Fresno

This module introduces several major principles in the process of persuasion. It offers
an overview of the different paths to persuasion. It then describes how mindless processing
makes us vulnerable to undesirable persuasion and some of the “tricks” that may be used
against us.

Introduction
Have you ever tried to swap seats with a stranger on an airline? Ever negotiated the price of a
car? Ever tried to convince someone to recycle, quit smoking, or make a similar change in health
behaviors? If so, you are well versed with how persuasion can show up in everyday life.

Persuasion has been defined as “the process by which a message induces change in beliefs,
attitudes, or behaviors” (Myers, 2011). Persuasion can take many forms. It may, for example, differ
in whether it targets public compliance or private acceptance, is short-term or long-term, whether it
involves slowly escalating commitments or sudden interventions and, most of all, in the
benevolence of its intentions. When persuasion is well-meaning, we might call it education. When it
is manipulative, it might be called mind control (Levine, 2003).

Whatever the content, however, there is a similarity to the form of the persuasion process itself.
As the advertising commentator Sid Bernstein once observed, “Of course, you sell candidates for
political office the same way you sell soap or sealing wax or whatever; because, when you get right
down to it, that’s the only way anything is sold” (Levine, 2003).

Persuasion is one of the most studied of all social psychology phenomena. This module provides
an introduction to several of its most important components.

Two Paths to Persuasion


Persuasion theorists distinguish between the central and peripheral routes to persuasion (Petty
& Cacioppo, 1986). The central route employs direct, relevant, logical messages. This method rests
on the assumption that the audience is motivated, will think carefully about what is presented, and
will react on the basis of your arguments. The central route is intended to produce enduring
agreement. For example, you might decide to vote for a particular political candidate after hearing
her speak and finding her logic and proposed policies to be convincing.
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The peripheral route, on the other hand, relies on superficial cues that have little to do with
logic. The peripheral approach is the salesman’s way of thinking. It requires a target who isn’t
thinking carefully about what you are saying. It requires low effort from the target and often
exploits rule-of-thumb heuristics that trigger mindless reactions (see below). It may be intended to
persuade you to do something you do not want to do and might later be sorry you did.
Advertisements, for example, may show celebrities, cute animals, beautiful scenery, or provocative
sexual images that have nothing to do with the product. The peripheral approach is also common in
the darkest of persuasion programs, such as those of dictators and cult leaders. Returning to the
example of voting, you can experience the peripheral route in action when you see a provocative,
emotionally charged political advertisement that tugs at you to vote a particular way.

Triggers and Fixed Action Patterns


The central route emphasizes objective communication of information. The peripheral route
relies on psychological techniques. These techniques may take advantage of a target’s not thinking
carefully about the message. The process mirrors a phenomenon in animal behavior known as fixed
action patterns (FAPs). These are sequences of behavior that occur in exactly the same fashion, in
exactly the same order, every time they’re elicited. Cialdini (2008) compares it to a prerecorded tape
that is turned on and, once it is, always plays to its finish. He describes it is as if the animal were
turning on a tape recorder (Cialdini, 2008). There is the feeding tape, the territorial tape, the
migration tape, the nesting tape, the aggressive tape—each sequence ready to be played when a
situation calls for it.

In humans fixed action patterns include many of the activities we engage in while mentally on
"auto-pilot." These behaviors are so automatic that it is very difficult to control them. If you ever
feed a baby, for instance, nearly everyone mimics each bite the baby takes by opening and closing
their own mouth! If two people near you look up and point you will automatically look up yourself.
We also operate in a reflexive, non-thinking way when we make many decisions. We are more likely,
for example, to be less critical about medical advice dispensed from a doctor than from a friend who
read an interesting article on the topic in a popular magazine.

A notable characteristic of fixed action patterns is how they are activated. At first glance, it
appears the animal is responding to the overall situation. For example, the maternal tape appears to
be set off when a mother sees her hungry baby, or the aggressive tape seems to be activated when
an enemy invades the animal’s territory. It turns out, however, that the on/off switch may actually
be controlled by a specific, minute detail of the situation—maybe a sound or shape or patch of color.
These are the hot buttons of the biological world—what Cialdini refers to as “trigger features” and
biologists call “releasers.”

Humans are not so different. Take the example of a study conducted on various ways to promote
a campus bake sale for charity (Levine, 2003). Simply displaying the cookies and other treats to
passersby did not generate many sales (only 2 out of 30 potential customers made a purchase). In

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an alternate condition, however, when potential customers were asked to "buy a cookie for a good
cause" the number rose to 12 out of 30. It seems that the phrase "a good cause" triggered a
willingness to act. In fact, when the phrase "a good cause" was paired with a locally-recognized
charity (known for its food-for-the-homeless program) the numbers held steady at 14 out of 30.
When a fictional good cause was used instead (the make believe "Levine House") still 11 out of 30
potential customers made purchases and not one asked about the purpose or nature of the cause.
The phrase "for a good cause" was an influential enough hot button that the exact cause didn't seem
to matter.

The effectiveness of peripheral persuasion relies on our frequent reliance on these sorts of fixed
action patterns and trigger features. These mindless, rules-of-thumb are generally effective
shortcuts for coping with the overload of information we all must confront. They serve as
heuristics—mental shortcuts-- that enable us to make decisions and solve problems quickly and
efficiently. They also, however, make us vulnerable to uninvited exploitation through the peripheral
route of persuasion.

The Source of Persuasion: The Triad of Trustworthiness


Effective persuasion requires trusting the source of the communication. Studies have identified
three characteristics that lead to trust: perceived authority, honesty, and likability.

When the source appears to have any or all of these characteristics, people not only are more
willing to agree to their request but are willing to do so without carefully considering the facts. We
assume we are on safe ground and are happy to shortcut the tedious process of informed decision
making. As a result, we are more susceptible to messages and requests, no matter their particular
content or how peripheral they may be.

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Authority
From earliest childhood, we learn to rely on authority figures for sound decision making
because their authority signifies status and power, as well as expertise. These two facets often work
together. Authorities such as parents and teachers are not only our primary sources of wisdom
while we grow up, but they control us and our access to the things we want. In addition, we have
been taught to believe that respect for authority is a moral virtue. As adults, it is natural to transfer
this respect to society’s designated authorities, such as judges, doctors, bosses, and religious
leaders. We assume their positions give them special access to information and power. Usually we
are correct, so that our willingness to defer to authorities becomes a convenient shortcut to sound
decision making. Uncritical trust in authority may, however, lead to bad decisions. Perhaps the most
famous study ever conducted in social psychology demonstrated that, when conditions were set up
just so, two-thirds of a sample of psychologically normal men were willing to administer potentially
lethal shocks to a stranger when an apparent authority in a laboratory coat ordered them to do so
(Milgram, 1974; Burger, 2009).

Uncritical trust in authority can be problematic for several reasons. First, even if the source of
the message is a legitimate, well-intentioned authority, they may not always be correct. Second,
when respect for authority becomes mindless, expertise in one domain may be confused with
expertise in general. To assume there is credibility when a successful actor promotes a cold remedy,
or when a psychology professor offers his views about politics, can lead to problems. Third, the
authority may not be legitimate. It is not difficult to fake a college degree or professional credential
or to buy an official-looking badge or uniform.

Honesty
Honesty is the moral dimension of trustworthiness. Persuasion professionals have long
understood how critical it is to their efforts. Marketers, for example, dedicate exorbitant resources
to developing and maintaining an image of honesty. A trusted brand or company name becomes a
mental shortcut for consumers. It is estimated that some 50,000 new products come out each year.
Forrester Research, a marketing research company, calculates that children have seen almost six
million ads by the age of 16. An established brand name helps us cut through this volume of
information. It signals we are in safe territory. “The real suggestion to convey,” advertising leader
Theodore MacManus observed in 1910, “is that the man manufacturing the product is an honest
man, and the product is an honest product, to be preferred above all others” (Fox, 1997).

Likability
If we know that celebrities aren’t really experts, and that they are being paid to say what they’re
saying, why do their endorsements sell so many products? Ultimately, it is because we like them.
More than any single quality, we trust people we like. Roger Ailes, a public relations adviser to
Presidents Reagan and George H.W. Bush, observed: “If you could master one element of personal
communication that is more powerful than anything . . . it is the quality of being likable. I call it the
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magic bullet, because if your audience likes you, they’ll forgive just about everything else you do
wrong. If they don’t like you, you can hit every rule right on target and it doesn’t matter.”

The mix of qualities that make a person likable are complex and often do not generalize from
one situation to another. One clear finding, however, is that physically attractive people tend to be
liked more. In fact, we prefer them to a disturbing extent: Various studies have shown we perceive
attractive people as smarter, kinder, stronger, more successful, more socially skilled, better poised,
better adjusted, more exciting, more nurturing, and, most important, of higher moral character. All
of this is based on no other information than their physical appearance (e.g., Dion, Berscheid, &
Walster, 1972).

Manipulating the Perception of Trustworthiness


The perception of trustworthiness is highly susceptible to manipulation. Levine (2003) lists
some of the most common psychological strategies that are used to achieve this effect:

Testimonials and Endorsement


This technique employs someone who people already trust to testify about the product or
message being sold. The technique goes back to the earliest days of advertising when satisfied
customers might be shown describing how a patent medicine cured their life-long battle with
“nerves” or how Dr. Scott’s Electric Hair Brush healed their baldness (“My hair (was) falling out, and
I was rapidly becoming bald, but since using the brush a thick growth of hair has made its
appearance, quite equal to that I had before previous to its falling out,” reported a satisfied customer
in an 1884 ad for the product). Similarly, Kodak had Prince Henri D’Orleans and others endorse the
superior quality of their camera (“The results are marvellous[sic]. The enlargements which you sent
me are superb,“ stated Prince Henri D’Orleans in a 1888 ad).

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Celebrity endorsements are a frequent feature in commercials aimed at children. The practice
has aroused considerable ethical concern, and research shows the concern is warranted. In a study
funded by the Federal Trade Commission, more than 400 children ages 8 to 14 were shown one of
various commercials for a model racing set. Some of the commercials featured an endorsement
from a famous race car driver, some included real racing footage, and others included neither.
Children who watched the celebrity endorser not only preferred the toy cars more but were
convinced the endorser was an expert about the toys. This held true for children of all ages. In
addition, they believed the toy race cars were bigger, faster, and more complex than real race cars
they saw on film. They were also less likely to believe the commercial was staged (Ross et al., 1984).

Presenting the Message as Education


The message may be framed as objective information. Salespeople, for example, may try to
convey the impression they are less interested in selling a product than helping you make the best
decision. The implicit message is that being informed is in everyone’s best interest, because they are
confident that when you understand what their product has to offer that you will conclude it is the
best choice. Levine (2003) describes how, during training for a job as a used car salesman, he was
instructed: “If the customer tells you they do not want to be bothered by a salesperson, your
response is ‘I’m not a salesperson, I’m a product consultant. I don’t give prices or negotiate with
you. I’m simply here to show you our inventory and help you find a vehicle that will fit your needs.’”

Word of Mouth
Imagine you read an ad that claims a new restaurant has the best food in your city. Now, imagine
a friend tells you this new restaurant has the best food in the city. Who are you more likely to
believe? Surveys show we turn to people around us for many decisions. A 1995 poll found that 70%
of Americans rely on personal advice when selecting a new doctor. The same poll found that 53% of
moviegoers are influenced by the recommendation of a person they know. In another survey, 91%
said they’re likely to use another person’s recommendation when making a major purchase.

Persuasion professionals may exploit these tendencies. Often, in fact, they pay for the surveys.
Using this data, they may try to disguise their message as word of mouth from your peers. For
example, Cornerstone Promotion, a leading marketing firm that advertises itself as under-the-radar
marketing specialists, sometimes hires children to log into chat rooms and pretend to be fans of one
of their clients or pays students to throw parties where they subtly circulate marketing material
among their classmates.

The Maven
More persuasive yet, however, is to involve peers face-to-face. Rather than over-investing in
formal advertising, businesses and organizations may plant seeds at the grassroots level hoping that
consumers themselves will then spread the word to each other. The seeding process begins by

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identifying so-called information hubs—individuals the marketers believe can and will reach the
most other people.

The seeds may be planted with established opinion leaders. Software companies, for example,
give advance copies of new computer programs to professors they hope will recommend it to
students and colleagues. Pharmaceutical companies regularly provide travel expenses and speaking
fees to researchers willing to lecture to health professionals about the virtues of their drugs. Hotels
give travel agents free weekends at their resorts in the hope they’ll later recommend them to clients
seeking advice.

There is a Yiddish word, maven, which refers to a person who’s an expert or a connoisseur, as in
a friend who knows where to get the best price on a sofa or the co-worker you can turn to for advice
about where to buy a computer. They (a) know a lot of people, (b) communicate a great deal with
people, (c) are more likely than others to be asked for their opinions, and (d) enjoy spreading the
word about what they know and think. Most important of all, they are trusted. As a result, mavens
are often targeted by persuasion professionals to help spread their message.

Other Tricks of Persuasion


There are many other mindless, mental shortcuts—heuristics and fixed action patterns—that
leave us susceptible to persuasion. A few examples:

● "Free Gifts" & Reciprocity


● Social Proof
● Getting a Foot-in-the-Door
● A Door-in-the-Face
● "And That's Not All"
● The Sunk Cost Trap
● Scarcity & Psychological Reactance

Reciprocity
“There is no duty more indispensable than that of returning a kindness,” wrote Cicero. Humans
are motivated by a sense of equity and fairness. When someone does something for us or gives us
something, we feel obligated to return the favor in kind. It triggers one of the most powerful of
social norms, the reciprocity rule, whereby we feel compelled to repay, in equitable value, what
another person has given to us.

Gouldner (1960), in his seminal study of the reciprocity rule, found it appears in every culture. A
salesperson may offer free gifts, concessions, or their valuable time in order to get us to do
something for them in return. For example, if a colleague helps you when you’re busy with a project,

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you might feel obliged to support her ideas for improving team processes. You might decide to buy
more from a supplier if they have offered you an aggressive discount. Or, you might give money to a
charity fundraiser who has given you a flower in the street (Cialdini, 2008; Levine, 2003).

Social Proof
If everyone is doing it, it must be right. People are more likely to work late if others on their
team are doing the same, to put a tip in a jar that already contains money, or eat in a restaurant that
is busy. This principle derives from two extremely powerful social forces—social comparison and
conformity. We compare our behavior to what others are doing and, if there is a discrepancy
between the other person and ourselves, we feel pressure to change (Cialdini, 2008).

The principle of social proof is so common that it easily passes unnoticed. Advertisements, for
example, often consist of little more than attractive social models appealing to our desire to be one
of the group. For example, the candy company Haribo suggests that when you purchase their
products you are joining a larger society of satisfied customers: “Kids and grown-ups love it so-- the
happy world of Haribo”. Sometimes social cues are presented with such specificity that it is as if the
target is being manipulated by a puppeteer—for example, the laugh tracks on situation comedies
that instruct one not only when to laugh but how to laugh. Studies find these techniques work.
Fuller and Skeehy-Skeffington (1974), for example, found that audiences laughed longer and more
when a laugh track accompanied the show than when it did not, even though respondents knew the
laughs they heard were connived by a technician from old tapes that had nothing to do with the
show they were watching. People are particularly susceptible to social proof (a) when they are
feeling uncertain, and (b) if the people in the comparison group seem to be similar to ourselves. As
P.T. Barnum once said, “Nothing draws a crowd like a crowd.”

Commitment and Consistency


Westerners have a desire to both feel and be perceived to act consistently. Once we have made
an initial commitment, it is more likely that we will agree to subsequent commitments that follow
from the first. Knowing this, a clever persuasion artist might induce someone to agree to a
difficult-to-refuse small request and follow this with progressively larger requests that were his
target from the beginning. The process is known as getting a foot in the door and then slowly
escalating the commitments.

Paradoxically, we are less likely to say “No” to a large request than we are to a small request
when it follows this pattern. This can have costly consequences. Levine (2003), for example, found
ex-cult members tend to agree with the statement: “Nobody ever joins a cult. They just postpone the
decision to leave.”

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A Door in the Face
Some techniques bring a paradoxical approach to the escalation sequence by pushing a request
to or beyond its acceptable limit and then backing off. In the door-in-the-face (sometimes called the
reject-then-compromise) procedure, the persuader begins with a large request they expect will be
rejected. They want the door to be slammed in their face. Looking forlorn, they now follow this with
a smaller request, which, unknown to the customer, was their target all along.

In one study, for example, Mowen and Cialdini (1980), posing as representatives of the fictitious
“California Mutual Insurance Co.,” asked university students walking on campus if they’d be willing
to fill out a survey about safety in the home or dorm. The survey, students were told, would take
about 15 minutes. Not surprisingly, most of the students declined—only one out of four complied
with the request. In another condition, however, the researchers door-in-the-faced them by
beginning with a much larger request. “The survey takes about two hours,” students were told.
Then, after the subject declined to participate, the experimenters retreated to the target request: “. . .
look, one part of the survey is particularly important and is fairly short. It will take only 15 minutes
to administer.” Almost twice as many now complied.

And That’s Not All!


The that’s-not-all technique also begins with the salesperson asking a high price. This is
followed by several seconds’ pause during which the customer is kept from responding. The
salesperson then offers a better deal by either lowering the price or adding a bonus product.
That’s-not-all is a variation on door-in-the-face. Whereas the latter begins with a request that will
be rejected, however, that’s-not-all gains its influence by putting the customer on the fence, allowing
them to waver and then offering them a comfortable way off.

Burger (1986) demonstrated the technique in a series of field experiments. In one study, for
example, an experimenter-salesman told customers at a student bake sale that cupcakes cost 75
cents. As this price was announced, another salesman held up his hand and said, “Wait a second,”
briefly consulted with the first salesman, and then announced (“that’s-not-all”) that the price today
included two cookies. In a control condition, customers were offered the cupcake and two cookies
as a package for 75 cents right at the onset. The bonus worked magic: Almost twice as many people
bought cupcakes in the that’s-not-all condition (73%) than in the control group (40%).

The Sunk Cost Trap


Sunk cost is a term used in economics referring to nonrecoverable investments of time or
money. The trap occurs when a person’s aversion to loss impels them to throw good money after
bad, because they don’t want to waste their earlier investment. This is vulnerable to manipulation.
The more time and energy a cult recruit can be persuaded to spend with the group, the more
“invested” they will feel, and, consequently, the more of a loss it will feel to leave that group.

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Consider the advice of billionaire investor Warren Buffet: “When you find yourself in a hole, the best
thing you can do is stop digging” (Levine, 2003).

Scarcity and Psychological Reactance


People tend to perceive things as more attractive when their availability is limited, or when they
stand to lose the opportunity to acquire them on favorable terms (Cialdini, 2008). Anyone who has
encountered a willful child is familiar with this principle. In a classic study, Brehm & Weinraub
(1977), for example, placed 2-year-old boys in a room with a pair of equally attractive toys. One of
the toys was placed next to a plexiglass wall; the other was set behind the plexiglass. For some boys,
the wall was 1 foot high, which allowed the boys to easily reach over and touch the distant toy. Given
this easy access, they showed no particular preference for one toy or the other. For other boys,
however, the wall was a formidable 2 feet high, which required them to walk around the barrier to
touch the toy. When confronted with this wall of inaccessibility, the boys headed directly for the
forbidden fruit, touching it three times as quickly as the accessible toy.

Research shows that much of that 2-year-old remains in adults, too. People resent being
controlled. When a person seems too pushy, we get suspicious, annoyed, often angry, and yearn to
retain our freedom of choice more than before. Brehm (1966) labeled this the principle of
psychological reactance.

The most effective way to circumvent psychological reactance is to first get a foot in the door
and then escalate the demands so gradually that there is seemingly nothing to react against. Hassan
(1988), who spent many years as a higher-up in the “Moonies” cult, describes how they would
shape behaviors subtly at first, then more forcefully. The material that would make up the new
identity of a recruit was doled out gradually, piece by piece, only as fast as the person was deemed
ready to assimilate it. The rule of thumb was to “tell him only what he can accept.” He continues:
“Don’t sell them [the converts] more than they can handle . . . . If a recruit started getting angry
because he was learning too much about us, the person working on him would back off and let
another member move in .....”

Defending Against Unwelcome Persuasion

The most commonly used approach to help people defend against unwanted persuasion is
known as the “inoculation” method. Research has shown that people who are subjected to weak
versions of a persuasive message are less vulnerable to stronger versions later on, in much the same
way that being exposed to small doses of a virus immunizes you against full-blown attacks. In a
classic study by McGuire (1964), subjects were asked to state their opinion on an issue. They were
then mildly attacked for their position and then given an opportunity to refute the attack. When
later confronted by a powerful argument against their initial opinion, these subjects were more
resistant than were a control group. In effect, they developed defenses that rendered them immune.
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Sagarin and his colleagues have developed a more aggressive version of this technique that they
refer to as “stinging” (Sagarin, Cialdini, Rice, & Serna, 2002). Their studies focused on the popular
advertising tactic whereby well-known authority figures are employed to sell products they know
nothing about, for example, ads showing a famous astronaut pontificating on Rolex watches. In a
first experiment, they found that simply forewarning people about the deviousness of these ads had
little effect on peoples’ inclination to buy the product later. Next, they stung the subjects. This time,
they were immediately confronted with their gullibility. “Take a look at your answer to the first
question. Did you find the ad to be even somewhat convincing? If so, then you got fooled. ... Take a
look at your answer to the second question. Did you notice that this ‘stockbroker’ was a fake?” They
were then asked to evaluate a new set of ads. The sting worked. These subjects were not only more
likely to recognize the manipulativeness of deceptive ads; they were also less likely to be persuaded
by them.

Anti-vulnerability trainings such as these can be helpful. Ultimately, however, the most effective
defense against unwanted persuasion is to accept just how vulnerable we are. One must, first,
accept that it is normal to be vulnerable and, second, to learn to recognize the danger signs when we
are falling prey. To be forewarned is to be forearmed.

Conclusion
This module has provided a brief introduction to the psychological processes and subsequent
“tricks” involved in persuasion. It has emphasized the peripheral route of persuasion because this is
when we are most vulnerable to psychological manipulation. These vulnerabilities are side effects of
“normal” and usually adaptive psychological processes. Mindless heuristics offer shortcuts for
coping with a hopelessly complicated world. They are necessities for human survival. All, however,
underscore the dangers that accompany any mindless thinking.

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How to Cite This:

Levine, R. V. (2021). Persuasion: so easily fooled. In R. Biswas-Diener & E. Diener


(Eds), Noba textbook series: Psychology. Champaign, IL: DEF publishers. Retrieved
from http://noba.to/y73u6ta8

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