Resume Update 2022

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STEFFANIE STOTTS

SUMMARY OF QUALIFICATIONS
Certified Pharmacy Technician with experience in building and implementing
programs/procedures that generate growth and revenue for the company.
Outstanding telephone and personal communication skills; proficient in data entry
Well-deserved reputation for resolving problems accurately and efficiently, which, together
with my ability to coordinate multiple projects in fast-paced environments, has resulted in
my growth in my present position and in my employers placing a significant degree of trust
in me.
Excellent business skills, penchant for detail, and general aptitude have all served to help
make me an above-average Pharmacy Technician.

EDUCATION
Bachelor of Science in Health and Wellness September 2022
Purdue University Global

General Education December 2010


New Mexico State University

WORK EXPERIENCE
Walmart
Certified Pharmacy Technician February 2017 - Present
 Process and fill patient prescriptions in a timely and safe manner
 Provide personal attention to the health needs of individual patients during the
check-out encounter
 Maintain accurate and necessary inventory to ensure no delays in patient care
 Training new technicians in software use, app use, and pharmacy operating
procedures
 Performed point of care testing for respiratory viruses and infections
 Immunized children and adults against life-threatening illnesses

Melloy Dodge - Albuquerque, NM


Service Business Development Center Manager April 2014 - October 2016
 Taught team members "talk tracks" and appropriate ways of overcoming objections
to increase daily appointment traffic flow
 Supervised productivity and reported on monthly objectives
 Strive to create a positive and efficient experience for daily face-to-face/phone
interaction with customers when helping with any maintenance and service needs
 Assisted with check out of customer repair orders and parts invoices
 Daily deposit and cash accounting
 Data entry for time punches and labor hours worked

Larry H. Miller Chrysler Jeep Dodge Ram - Albuquerque, NM


Service BDC February 2013 - April 2014
 Developed procedures to handle inbound calls, appointment setting, outbound
follow-up calls, and processes to hold team members accountable for their
performance
 Performed duties of Service Advisor: Oversaw customer vehicle from check in to
check out. Kept customer informed of status on vehicle and aware of any
recommended maintenance

COMPUTER SKILLS
DMS Software: ADP, Reynolds & Reynolds
Office Applications: Word, Excel, PowerPoint, Outlook
Additional programs: DealerConnect, One Command, Connexus, TMM, OrderInsite

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