1

IMPACT OF FACEBOOK MESSENGER APPLICATION

TO THE CONSOLATRICIANS

A Research Project Presented to the Faculty of Senior High School

Department of Consolatrix College of Toledo City, Inc.

Toledo City Cebu

In Partial Fulfillment of the Requirements in Research Project

of Grade 12 - HUMSS

By:

Calungsod, Hanzehl Fritz

Estella, Honey Lynn

Paras, Karen Mae

Rico, Reynnoel

Yungot, Niña Kristy

March, 2020
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APPROVAL SHEET

This study entitled IMPACTS OF FACEBOOK

MESSENGER APPLICATION TO THE CONSOLATRICIANS prepared
and submitted by Hanzehl Fritz B. Calungsod, Honey Lynn M.
Estella, Karen Mae O. Paras, Reynnoel R. Rico, and Niña Kristy
R. Yungotin partial fulfillment of the requirements for the Research
Project of Senior High School Grade Twelve, is hereby examined and
recommended for ORAL EXAMINATION.

THESIS COMMITTEE

MRS. ELEANOR B. BACALSO

Research Adviser

MRS. MARY LEIZL C. DELA CRUZ ENGR. EDWIN JO M. JARDIN

Member Chairperson

________________________________________________________

PANEL OF EXAMINERS

Approved by the Committee on Oral Examination with the grade of

Passed.

ENGR. EDWIN JO M. JARDIN

Chairperson

MR. LEO NEIL V. PINTOR MS. ANN MAY S. CANONIGO

Member Member

Accepted and Approved in partial fulfillment of the requirements for

the Senior High School Research Project.

Date of ORAL EXAMINATION: February 21, 2020

SR. JOSEPHINE D. ATIVO, A.R.,Ph.D.

School Directress/Principal
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ACKNOWLEDGEMENT

There are a number of people who contributed to the

success of this study, and whom the researchers are greatly indebted.

First, the Almighty God, the researchers’ source of

wisdom, knowledge, patience, strength, courage and will to continue

this study in spite of all the trials that they have undergone in doing

this study. He guides and protects them in their every step in doing

this study.

To the School Directress and Dean of College, also the

Basic Education Principal, Sr. Josephine D. Ativo, A.R., Ph.D, for

allowing them to conduct their study in Consolatrix College of Toledo

City, Inc.

To Mrs. Eleanor B. Bacalso, the Research Project Adviser

for sharing with them her expertise in the field of Educational

Research, for her time, effort, patience and understanding as well as

guiding them from the start until the culmination of this study.

To Ms. Mucoa Despabeladero for giving them the time to

conduct their study in her class.

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To the librarian, Mrs. Ledovina Batobalonos for allowing

them to borrow references such as books, thesis, and other materials

that they used in this study.

To parents of the researchers for their unwavering

financial and moral support to make this study a successful one.

Lastly, to their classmates and friends for their

encouragement and moral support that motivate them to finish this

study.

The Researchers
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Consolatrix College of Toledo City, Inc.

Toledo City, Cebu

RESEARCH ABSTRACT

Title : IMPACT OF FACEBOOK MESSENGER

APPLICATION TO THE CONSOLATRICIANS

Authors : Hanzehl Fritz B. Calungsod, Honey Lynn M.

Estella, Karen Mae O.Paras, Reynnoel R.
Rico, Niña Kristy Yungot

Grade Level : Grade 12- Humanities and Social Sciences

Research Adviser : Mrs. Eleanor B. Bacalso

Date Completed : March, 2020

Background / Rationale: Facebook Messenger is a free application

used for instant messaging, sharing photos, videos, audio recordings
and for group chats. The app, which is free to download can be used
for communicating with someone on Facebook and phone contacts.
The use of Facebook Messenger Application steadily increases amongst
the student population. There is much talk about the impacts that
Facebook Messenger Application causes on the communication skills of
a student.
The researchers are prompted to conduct this study in
the hope that they can help students, educators and parents to
gradually know the impact of using Facebook Messenger Application
since it is a common tool that many of the students are actually using.
The situation is also observed in Consolatrix College of
Toledo City where many of the students have access to Facebook
Messenger Application.

Purpose of the Study/Setting: This study determined and analyzed

the impact of Facebook Messenger Application to the respondents as
regards to their age as well as gender and their perception towards the
impact of Facebook Messenger Application.

Study Design/Methods: This research used the descriptive

evaluate style to determine the Impact of Facebook Messenger
Application to the Consolatricians. The qualitative approach was used
to analyze the respondents’ age as well as their gender and how they
perceived the impact.
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Data Analysis: Communicating through Facebook Messenger

Application enhanced their vocabulary and reading comprehension as
they practice reading and editing their messages. Although they
are not always confident with their verbal skills when communicating
through Facebook Messenger Application, they were at comfort and
were able to communicate at ease and although they don’t always
engaged themselves in person to person conversation, they still use
nonverbal cues and express themselves more. Furthermore, despite
using Facebook Messenger Application, it does not displace their face-
to-face communication.
Most of the Consolatricians’ perceptions towards the
impact of Facebook Messenger Application is very good, which means
that they find the impact positive and approving to them.

Conclusion: Communicating online via Facebook Messenger

Application has an impact on the way the Consolatricians give and
receive information and interact towards other people.
As majority of the students perceived Facebook Messenger
Application a positive impact thus this results to help build and
maintain good communication skills.

Recommendations: Whatever the age or gender of the person who

use Facebook Messenger Application, he or she must use it wisely and
accurately.The perception of the respondents towards the impact of
using Facebook Messenger Application which is very good can be
helpful to the other user to continue use this application when
communicating online.Future researchers may provide more factors to
determine.
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TABLE OF CONTENTS

PAGE

TITLE PAGE i

APPROVAL SHEET ii

ACKNOWLEDGEMENT iii

ABSTRACT V

TABLE OF CONTENTS viii

CHAPTER I

THE PROBLEM AND ITS SCOPE 1

Rationale of the Study 1

Literature Review 3

THE PROBLEM 8

Statement of the Problem 8

Significance of the Study 9

RESEARCH METHODOLOGY 10

Research Design 10

Research Environment 10

Research Respondents 10

Research Instrument 11
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Research Procedure 12

Gathering of Data 12

Statistical Treatment of Data 12

DEFINITION OF TERMS 14

CHAPTER II

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

List of Tables

Table 1.1 Age Profile of the Consolatricians 15

Table 1.2 Gender Profile of the Consolatricians 16

Table 2 – Writing Skills 17

Table 2.1 – Question No. 1 17

Table 2.2 – Question No. 2 18

Table 2.3 – Question No. 3 19

Table 2.4 – Question No. 4 20

Table 2.5 – Question No. 5 21

Table 3 –Verbal Skills 22

Table 3.1 – Question No. 1 22

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Table 3.2 –Question No. 2 23

Table 3.3 – Question No. 3 24

Table 3.4 – Question No. 4 25

Table 3.5 – Question No. 5 26

Table 4 – Social Skills 27

Table 4.1– Question No. 1 27

Table 4.2– Question No. 2 28

Table 4.3 – Question No. 3 29

Table 4.4– Question No. 4 30

Table 4.5 – Question No. 5 31

Table 5 - Perception of the Consolatricians towards the 32

Impact of Facebook Messenger Application

CHAPTER III

SUMMARY OF FINDINGS, CONCLUSIONS AND

RECOMMENDATIONS

Summary of Findings 33

Conclusion 36
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Recommendations 38

REFERENCES 39

APPENDICES 41

Appendix A – 1 Transmittal Letter to the School 42

Directress/Principal

Appendix A – 2 Transmittal Letter to the Adviser 43

Appendix A – 3 Transmittal Letter to the Respondents 44

Appendix B – Survey Questionnaire 45

Appendix C – Documentation 49

CURRICULUM VITAE 51
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CHAPTER I

THE PROBLEM AND ITS SCOPE

Rationale

Facebook Messenger is a free mobile messaging app used

for instant messaging, sharing photos, videos, audio recordings and for

group chats. The app, which is free to download, can be used to

communicate with your friends on Facebook and with your phone

contacts.

According to Wigmore (2016), Facebook Messenger is a

mobile application that enables chat, voice and video communication

between the social media site’s web-based messaging and

smartphones. (Specific capabilities vary according to the user’s device

and geographic location).

Facebook Messenger application is one of the social

messaging application that took over as the most popular way to

connect with friends, family and businesses. It became as an easy and

cost-effective way for people to communicate.

Facebook Messenger make daily communication between

family members, friends, and fellow student. This application connects

directly to Facebook Messenger chatting system, so people can send

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and receive messages more quickly than if they were going through a

mobile browser. This is because messaging system appears

immediately on the screen of a user’s preferred device. Although,

Facebook Messenger uses data, users can send texts and pictures

without accessing those costs.

The researchers chose this as their study because it is

helpful to those who use Facebook Messenger Application. The purpose

of this study is to determine the impact of Facebook Messenger

Application to the respondents as regards to their age as well as

gender and their perception of the impact of Facebook Messenger

Application to them.
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LITERATURE REVIEW

Raina, Alam, Siddiqui (2010) according to them, the word

communication stems from the Latin word Comunicare, meaning to

share, to have in common. A closely related Latin word, communion

(communication in English), means fellowship or holding in common.

Thus, from earliest times, communications have meant to share, to

partake, to exchange, to hold in common.

Communication is an intentional effort to transfer the required

information, ideas, and emotions in an accepted form and structure

towards a recipient who on receipt of it, uses his/her background

culture, experience, perception, and knowledge to make sense out of

it, and in turn, follows the same procedure to respond.

Communication is unavoidable activities that facilitates our day to day

activities by the virtue of verbal and non-verbal mechanisms, which as

matter of fact, are used both consciously and unconsciously during our

routine transactions.

Iksan et al. (2012), communication skills are defined as a person’s

ability to provide information that is easily understood by

others,Communication skills are divided into three types, namely

writing, verbal and social skills.

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Ramey (2013) stated that technology has changed the way we

interact and communicate with others. With the increase use of social

based networks, people can create new relationships and also discover

old friends. With technology, parents can communicate and keep track

of their children. So communication has become easier and cheaper.

Technology has transformed the way we communicate; it has created

a big impact in how friends interact with each other.

Sarokin (2019) noted that the internet made it possible for one

person to reach hundreds or thousands of others with very little cost

or effect.

The number of people that an individual can communicate with on a

daily basis is quite large due to the presence of the Internet.

Przybylski and Weinstein (2013) stated that recent advancements

in communication technology have enabled billions of people to

connect more easily with people great distances away, yet little has

been known about how the frequent presence of these devices in

social settings impact face-to-face interactions.

Scarpati and Rouse(2017), according to them instant messaging,

often shortened to IM or IM'ing, is the exchange of near real-time

messages through a stand-alone application or embedded software.

Unlike chat rooms with many users engaging in multiple and

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overlapping conversations, IM sessions usually take place between two

users in a private, back-and-forth style of communication.

Instant messaging differs from email in the immediacy of the message

exchange. IM also tends to be session-based, having a start and an

end. Because IM is intended to mimic in-person conversations,

individual messages are often brief. Email, on the other hand, usually

reflects a longer-form, letter-writing style.

Larson (2016) stated that instant messaging (IM), form of text-

based communication in which two persons participate in a single

conversation over their computers or mobile devices within an

Internet-based chat room. IM differs from “Chat,” in which the user

participates in a more public real-time conversation within a chat room

where everyone on the channel sees everything being said by all other

users.

Wigmore (2016) stated that Facebook Messenger is a mobile app

that enables chat, voice and video communications between the social

media site's web-based messaging and smartphones.

Messenger Team (2017) stated that billions of people now use

messaging as their preferred way to connect with the people and

businesses they care about, from sending a note to tell someone they

miss them and in sharing an inside joke; from wishing someone a

 16

happy birthday to saying they're thinking of them during a tough

time.

Messaging is a core part of everyday life: 80 percent of adults (age 19-

64) and 91 percent of teens (age 13-18) across the globe message

every day. There has been an increase in the amount of

communication over the past two years: People have increased their

usage of various channels, but the top five include messaging (67

percent), social media (48 percent), email (47 percent), video chat (47

percent) and face-to-face (38 percent) communication.

According to Munoz (2013) communication technologies provide

young individuals and adults the opportunity to choose from diverse

social communication channels to communicate and maintain their

existing relationships. With advances in electronics, children and

adolescents have the opportunity to engage in communication

technologies to socialize with others, and as time goes by,

communication technologies (i.e., instant messenger, text messaging,

and social networking sites) will possibly become integrated in their

daily activities and social life.

Marquez (2003) concluded that some students use IM for 23 hours a

week while others use it for 1 hour. Although some people paint the

use of IM as having adverse consequences, there is such a variety in

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the use of IM that it is too easy to simplify instant messaging as only

being good or bad for the students’ social lives. Social or anti-social

behaviors are not directly caused by instant messaging: IM simply

enhances the students’ social habits. More accurate portrayal of

instant messaging is that it actually is a unique tool of communication

that affects everyone differently depending on their personality and

social nature.

Dr. Subramanian (2017) noted that digitalization has reduced the

face to face interaction of human beings whether it is for marketing or

promoting a product or a personal communication. The mobile phone

has created a social situation whereby people are getting used to

avoidance of person to person communication by switching over to

mobile.

Drago (2015) stated that in field observations, a survey of 100 Elon

students, and an analysis of previously conducted studies provided

evidence that the rapid expansion of technology is negatively affecting

face-to-face communication. People are becoming more reliant on

communicating with friends and family through technology and are

neglecting to engage personally, uninhibited by phones and devices,

even when actually in the presence of others. A majority of individuals

felt the quality of their conversations degraded in the presence of

technology, and many individuals were bothered when friends or

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family used technology while spending time together. Additionally,

nearly half of the survey respondents (46%) communicate more

frequently with friends and family via technology than in person,

indicating strongly that face-to-face interactions have decreased both

in quality and quantity.

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THE PROBLEM

Statement of the Problem

The objective of this research study is to determine if the

Facebook Messenger Application impact the communication skills of

the Consolatricians.

Specifically, this attempts to answer the following questions:

1. What is the profile of the respondents?

1.1 Age

1.2 Gender

2. What are the impacts of Facebook Messenger Application to the

Consolatricians in the following :

2.1 Writing Skills

2.2 Verbal Skills

2.3 Social Skills?

3. What is the Consolatricians’ perception towards the impact of

Facebook Messenger Application?

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Significance of the Study

The study aimed to benefit the following:

Students. They will be able to know the impact of using the

Facebook Messenger Application on their communication skills. It gives

an opportunity to assess themselves and how they are communicating

online and in person.

Teachers. They will be aware of what are the impacts of the

Facebook Messenger Application. It gives tan hem idea to at least

understand the communication skills of their students. It can also

serve as guide to develop ideas that can help the students'

communication skills.

School Administration. This study will help them to be aware

of what is the impact of Facebook Messenger Application to the

students’ communication skills.

Parents. This study will let the parents know why their child has

a different way of communication with them.

Future Researchers. This study can contribute to the future

researchers’ study. This may serve as a reference or guide to further

improve their study that is related to impact of Facebook Messenger

Application and Communication Skills.

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METHODOLOGY

Research Design

The design used in this study is descriptive evaluate type of

study, through collecting of data using formulated survey

questionnaire. The purpose of this study is to determine the impact of

Facebook Messenger Application to the Communication Skills of the

respondents.

Research Environment

This study was conducted at Consolatrix College of Toledo City,

Inc., located at Magsaysay Hills, Toledo City. It is a Marian Catholic

Institution owned and managed by the Congregation of the

Augustinian Recollect Sisters. The school offers basic, secondary, and

tertiary education. The school is focused on transforming learners into

Christ-Centered Augustinian Recollect Stewards.

Research Respondents

The respondents consisted of 30 Grade 12 TVL-ICT, randomly

selected fifteen (15) female and fifteen (15) male students of

Consolatrix College of Toledo City, Inc. in the academic year 2019-

2020.
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Table 1. Research Respondents

Respondents Frequency

Female 15

Male 15

Total 30

Research Instrument

According to Iksan et al. (2012) Communication has three types

namely writing, verbal, and social skills. The researchers formulated a

survey questionnaire divided into three parts.The first part is the

Writing Skills, the second part is the Verbal Skills, and the last is the

Social Skills. The questionnaire is in a form of checklist and the

respondents can check 'always', 'sometimes', 'seldom', and 'never'. It

also consists of another question which can be answered by ‘very

good’, ‘good’, ‘bad’, and ‘very bad’. The survey questionnaire has a

total of sixteen (16) questions.

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Research Procedure

Gathering of Data

The researchers sent a transmittal letter to the school directress

and principal to conduct the study in Consolatrix College of Toledo

City, Inc., Magsaysay Hills, Toledo City.

After the directress and principal approved the letter, the

researchers proceeded to survey the Grade 12 TVL-ICT students. The

researchers also presented a letter of permission to the respondents

and the adviser before formally starting the survey.

Statistical Treatment

The gathered data were tallied, tabulated, collated and analyzed

using the following statistical treatment. To interpret the data

gathered, the Weighted Mean and Percentage formula were used.

Formula for percentage:

𝑓
𝜌= X 100
𝑛

Where: p – percentage; and

f – Frequency
 24

Formula for the weighted mean:

∑𝑓𝑤
X=
𝑛

Where: X – weighted mean;

fw – sum of all the products of frequency and weight;

f – Frequency of the sum; and

N – Total number of respondents

To interpret the gathered data from the respondents, the

following table was formulated.

SCALE INTERPRETATION

3.26 – 4.0 Always

2.51 – 3.25 Sometimes

1.76 – 2.50 Seldom

1.00 – 1.75 Never

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DEFINITION OF TERMS

Impact – refers to the positive or negative change that affects

the Consolatricians’ communication skills through using

Facebook Messenger Application.

Facebook Messenger Application – refers to an application

used for communicating online that has an impact to the

Consolatricians.

Consolatricians – refers to the respondents consisting of 30

Grade 12 TVL-ICT students of Consolatrix College of Toledo

City, Inc. school year 2019-2020.

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CHAPTER II

PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA

This chapter presents, analyzes, and interprets the data

collected in this study. The data includes the tool to determine the

Impact of Facebook Messenger Application to the Consolatricians.

Table 1.1 Age Profile of the Consolatricians

Age Frequency Percentage

16-17 10 33.33%

18-19 19 63.34%

20-21 1 3.33%

Total 30 100%

Table 1.1 presents the age category of the Consolatricians who

are using Facebook Messenger Application. The majority of the

Consolatricians are between the ages of 18-19 with a percentage of

63.33% since they are in their senior year and they use Facebook

Messenger Application as a way to communicate.

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Table 1.2 Gender Profile of the Consolatricians

Gender Frequency Percentage

Male 15 50%

Female 15 50%

Total 30 100%

Table 1.2 illustrates the gender category wherein 30 respondents

were taken into consideration of the study. The table shows the

percentage of male and female who uses Facebook Messenger

Application.
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Table 2 - Writing Skills

Table 2.1

Question Rate Frequency Percent Weighted Interpreta-

Mean tion
-age

1. Do you Always 13 43.34%

use correct
Some- 14 46.66%
or exact
words times

when
Seldom 3 10% 3.33 Always
communi-
cating via
Never 0 0%
Facebook
Messenger
Application
?

Table 2.1 shows that 14 or 46.66% of the respondents answered

that they sometimes use correct or exact words when communicating

via Facebook Messenger Application, with a weighted mean of 3.33

which is interpreted as ‘always’. It shows that they do not follow the

trendy short words or slang terms when messaging.

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Table 2.2

Question Rate Frequency Percent Weighted Interpreta-

-age Mean
tion

2. Do you Always 15 50%

use correct
Some- 13 43.34%
punctuation
marks and times
grammar
when Seldom 2 6.66%
Always
communi- 3.43

cating via Never 0 0%

Facebook
Messenger
Application
?

Table 2.2 illustrates that 15 or 50% of the respondents

answered that they always use correct punctuation marks and

grammar when communicating via Facebook Messenger Application,

with a weighted mean of 3.43 which is interpreted as ‘always’. It

shows that they still give importance to sentence structure when

writing a message on Facebook Messenger Application.

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Table 2.3

Question Rate Frequency Percent- Weighted Interpreta-

age Mean tion

3. Do you Always 12 40%

learn new
Some- 13 43.33%
words
when times

communi-
Seldom 5 16.67% 3.23 Sometimes
cating via
Facebook
Never 0 0%
Messenger
Application
?

Table 2.3 shows that 13 or 43.33% of the respondents answered

that they sometimes learn new words when communicating via

Facebook Messenger Application, with a weighted mean of 3.23 which

is interpreted as ‘sometimes’. It shows that it enhances their

vocabulary and makes them learn words they haven’t encountered

before.
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Table 2.4

Question Rate Frequency Percent- Weighted Interpreta-

age Mean tion

4. Do you Always 21 70%

read and
Some- 7 23.34%
edit your
messages times

before
Seldom 2 6.66% 3.63 Always
sending it
via
Never 0 0%
Facebook
Messenger
Application
?

Table 2.4 shows that majority or 70% of the respondents

answered that they always read and edit their messages before

sending it via Facebook Messenger Application, with a weighted mean

of 3.63 which is interpreted as ‘always’. It shows that they make sure

their messages are correct and understandable.

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Table 2.5

Question Rate Frequency Percent- Weighted Interpreta-

age Mean tion

5. Do you Always 3 10%

use
Some- 25 83.34%
acronyms
or times
abbreviatio
3.03 Sometimes
ns when Seldom 2 6.66%
chatting in
Facebook Never 0

Messenger
Application
?

Table 2.5 illustrates that 83.34% of the respondents answered

that they sometimes use acronyms or abbreviations when chatting in

Facebook Messenger Application with a weighted mean of 3.03 which

is interpreted as ‘sometimes’. It indicates that they spell out the words

correctly to deliver its full meaning.

 33

Table 3 - Verbal Skills

Table 3.1

Question Rate Frequency Percent- Weighted Interpreta-

age Mean tion

1. Do you Always 2 6.67%

speak
Some- 22 73.33%
fluently
when times

communi-
Seldom 4 13.33% 2.8 Some-
cating by
voice and times
Never 2 6.67%
video chat
in
Facebook
Messenger
Application
?

Table 3.1 presents that majority or 73.33% of the respondents

answered that they sometimes speak fluently when communicating

through voice and video chat in Facebook Messenger Application, with

a weighted mean of 2.8 which is interpreted as ‘sometimes’. It means

that they do not always speak coherently in voice and video chats.
 34

Table 3.2

Question Rate Frequency Percent Weighted Interpreta-

-age Mean tion

2. Do you Always 9 30%

give impor-
Some- 19 63.33%
tance to
times
your tone

of voice Seldom 2 6.67% 3.23 Sometimes

when
Never 0 0%
communi-

cating

through

Facebook

Messenger

Application

Table 3.2 illustrates that majority or 63.33% of the respondents

answered that they sometimes give importance to their tone of voice

when communicating through Facebook Messenger Application with a

weighted mean of 3.23 which is interpreted as ‘sometimes’. It shows

 35

that they are not always aware of their tone of voice when

communicating.

Table 3.3

Question Rate Frequency Percent- Weighted Interpreta-

age Mean tion

3. Do you Always 18 60%

make sure
Some- 10 33.33%
your
times
message
is clear Seldom 2 6.67%
when
Never 0 0%
talking 3.53 Always

through
voice and
video chat
in
Facebook
Messenger
Application
?
 36

Table 3.3 shows that majority of the respondents answered that

they always make sure their messages are clear when talking through

voice and video chat in Facebook Messenger Application in order to

deliver the correct information or data to the recipient. It has a

weighted mean of 3.53 which is interpreted as ‘always’.

Table 3.4

Question Rate Frequency Percent- Weighted Interpreta-

age Mean tion

4. Do you Always 4 13.33%

feel
Some- 17 56.67%
confident
with your times
verbal
skills when Seldom 6 20%
communi- 2.73 Sometimes

cating in Never 3 10%

voice and
video chat
in
Facebook
Messenger
Application
?
 37

Table 3.4 presents that majority or 56.67% of the respondents

answered that sometimes they are confident with their verbal skills

when they communicate through voice and video chat in Facebook

Messenger Application. With a weighted mean of 2.73 which is

interpreted as ‘sometimes’ it indicates that that they do not fully trust

their verbal skills all the time.

Table 3.5

Question Rate Frequency Percent- Weighted Interpreta-

age Mean tion

5. Do you Always 10 33.33%

feel
Some- 18 36.67%
confident in
communi- times
cating
3.26 Always
through Seldom 2 6.67%
voice and
video chat Never 0 0%

in Facebook
Messenger
Application?
 38

Table 3.5 illustrates that majority or 36.67% of the respondents

answered that they sometimes feel confident in communicating

through voice and video chat in Facebook Messenger Application. It

has a weighted mean of 3.26 it indicates that they find it easy to share

dialogues with other people through voice and video chat in Facebook

Messenger Application.

Table 4- Social Skills

Table 4.1

Question Rate Frequency Percent- Weighted Interpreta-

age Mean tion

1. Do you Always 25 83.34%

communi-
Some- 5 16.66%
cate with
your family, times
friends,
Seldo 0 0% 3.83 Always
acquaintan-
m
ces, etc. in
person than Never 0 0%

in Facebook
Messenger
Application?
 39

Table 4.1 shows that majority or 83.34 % of the respondents

answered that they always communicate with their family, friends,

acquaintances, etc. in person than in Facebook Messenger Application.

It has a weighted mean of 3.83 which is interpreted as ‘always’.

Despite using Facebook Messenger Application, they still rather

communicate with their peers and family in person.

Table 4.2

Question Rate Frequency Percent Weighted Interpreta-

Mean tion
-age

2. Do you Always 6 20%

engage
Some- 22 73.33%
yourself in
interpersonal times
conversation
Seldom 2 6.67% 3.13 Sometimes
or
discussions Never 0 0%

even though
you use
Facebook
Messenger
Application?

Table 4.2 indicates that majority or 73.33% of the respondents

answered that they sometimes engage themselves in interpersonal

 40

conversations or discussions even though they use Facebook

Messenger Application, with a weighted mean of 3.13 which is

interpreted as ‘sometimes’. They don’t always involve themselves in

face to face communication.

Table 4.3

Question Rate Frequency Percent Weighted Interpreta-

-age Mean tion

3. Do you Always 15 50%

make eye
Some- 13 43.34%
contact and
gestures times
when
Seldom 1 3.33% 3.4 Always
communi-
cating in Never 1 3.33%

person
despite using
Facebook
Messenger
Application?

Table 4.3 shows that majority or 50% of the respondents

answered that they always make eye contact and gestures when

communicating in person despite using Facebook Messenger

Application, with a weighted mean of 3.4 which is interpreted as

 41

‘always’. It means that they do not forget the significance of nonverbal

cues in communicating in person.

Table 4.4

Question Rate Frequency Percent- Weighted Interpreta-

age Mean tion

4. Do you Always 19 63.33%

express
Some- 9 30%
yourself
more in Times
person than
Seldom 2 6.67% 3.56 Always
in Facebook
Messenger Never 0 0%

Application?

Table 4.4 illustrates that majority or 63.33% of the respondents

answered that they always express themselves more in person than in

Facebook Messenger Application, with a weighted mean of 3.56 which

is interpreted as ‘always’. They can express and say what they feel

better in person than using Facebook Messenger Application.

 42

Table 4.5

Question Rate Frequency Percent Weighted Interpreta-

-age Mean tion

5. Do you Always 13 43.33%

feel
Some- 11 36.67%
comfortable
times
communicati 3.23 Always
ng in person Seldom 6 20%
than in
Never 0 0%
Facebook
Messenger
Application?

Table 4.5 indicates that majority or 43.33% of the respondents

answered that they alwayss feel comfortable communicating in person

than in Facebook Messenger Application. With a weighted mean of 3.4

which is interpreted as ‘always’. Despite using Facebook Messenger

Application, the respondents are still comfortable and exposed to

communicating in person.
 43

Table 5. Perception of the Consolatricians towards the Impact of

Facebook Messenger Application

Question Rate Frequency Percent- Weighted Interpreta-

age Mean tion

What is Very 17 56.66%

your Good
perception
Good 13 43.34%
towards the 3.56 Very Good
impact of Bad 0 0%
Facebook
Very 0 0%
Messenger
Bad
Application?

Table 5 shows that majority or 56.66% of the respondents

answered that their perception towards the impact of Facebook

Messenger Application is very good, with a weighted mean of 3.56

interpreted as ‘very good’. The respondents viewed the impacts of

Facebook Messenger Application as very good, which means that they

find it positive and useful.

 44

CHAPTER III

SUMMARY OF FINDINGS, CONCLUSIONS, RECOMMENDATIONS

This chapter presents the summary of findings, conclusions, and

recommendations.

Summary

The purpose of this study is to know the profile of the

respondents, the impact of Facebook Messenger Application, and their

perception towards the impact.

Findings

After undergoing a careful and critical analysis of the gathered

data, the researchers came up with the following;

A. Profile of the Respondents. Majority of the Consolatricians were

18 to 19 years old. In terms of sex, there were fifteen (15)

males and fifteen (15) females.

B. Impact of Facebook Messenger Application.

1.1 Writing Skills. The study showed that majority of the

respondents are always using correct words, punctuation marks

and grammar when communicating via Facebook Messenger

Application. Most of the respondents answered that they always

learn new words and they read and edit their message before
 45

sending it via Facebook Messenger Application. Majority of the

respondents that they sometimes use acronyms or abbreviations

when chatting in Facebook Messenger Application.

This indicates that Facebook Messenger Application encourages

the Consolatricians to follow or use the correct words, spelling,

punctuation marks, and grammar when writing messages. In

addition, communicating through Facebook Messenger

Application enhances their vocabulary and reading

comprehension as they practice reading and editing their

messages.

1.2 Verbal Skills. The study showed that majority of the

respondents answered that sometimes they speak fluently, give

importance to their tone of voice, and feel confident with their

verbal skills when communicating online via Facebook Messenger

Application. A greater number of respondents answered that

they always make sure their messages are clear when talking

and they always find comfort in communicating through voice

and video chat in Facebook Messenger Application.

This indicates that Facebook Messenger Application enables the

Consolatricians to give importance to their speaking ability,

voice tone and conveyance of message. Although they are not

 46

always confident with their verbal skills when communicating

through Facebook Messenger Application, they are comfortable

and are able to communicate at ease.

1.3 Social Skills. The study showed that majority of the

respondents answered that they always communicate with their

family, friends, acquaintances, etc. in person than in Facebook

Messenger Application. Also, they always make eye contact and

gestures when communicating in person despite using Facebook

Messenger Application.

Furthermore, they always express themselves and they feel

more comfortable in person than communicating in Facebook

Messenger Application. A greater number of respondents

answered that they sometimes engage themselves in

conversations even though they use Facebook Messenger

Application.

This indicates that Facebook Messenger Application does not

hinder the interpersonal communication of the Consolatracians.

Although they don’t always engage themselves in person to

person conversation, they still use nonverbal cues and express

themselves more. Furthermore, despite using Facebook

Messenger Application, they still prefer communicating in person.

 47

C. Perception of the Consolatricians towards the Impact of

Facebook Messenger Application. Majority or 56.66% of the

respondents answered that their perception towards the impact

of Facebook Messenger Application is very good, with a weighted

mean of 3.56 which is interpreted as ‘very good’.

Conclusions

In conclusion, based on the results and findings of the survey;

majority of the respondents are 18-19 years old and there are 15 male

and 15 female respondents.

It is also concluded that the impact of Facebook Messenger Application

to the Consolatricians are;

1.1 Writing Skills; it encouraged the Consolatricians to follow or use

the correct words, spelling, punctuation marks, and grammar when

writing messages. In addition, communicating through Facebook

Messenger Application enhanced their vocabulary and reading

comprehension as they practice reading and editing their messages.

1.2 Verbal Skills; it enabled the Consolatricians to give importance to

their speaking ability, voice tone, and conveyance of message.

Although they are not always confident with their verbal skills when

communicating through Facebook Messenger Application, they were at

comfort and were able to communicate at ease.

 48

1.3 Social Skills; it does not hinder the interpersonal communication of

the Consolatracians. Although they don’t always engaged themselves

in person to person conversation, they still use nonverbal cues and

express themselves more. Furthermore, despite using Facebook

Messenger Application, it does not displace their face-to-face

communication.

Most of the Consolatricians’ perception towards the impact of

Facebook Messenger Application is very good, which means that they

find the impact positive and useful.

 49

RECOMMENDATIONS

Based on the findings and conclusions, it is recommended that:

1. Whatever the age or gender of the person who use Facebook

Messenger Application, he or she must use it wisely and accurately.

2. The impact of using Facebook Messenger Application like writing

skills, the user will continue to always follow or use the correct words,

spelling, punctuation marks, and grammar when writing messages.

In verbal skills, we recommended that the users must always speak

fluently, give importance to his/her tone of voice, and always be

confident with their verbal skills when they communicate through voice

and video chat.

In social skills, it is recommended that the users should always engage

themselves in interpersonal conversations or discussions even though

they use Facebook Messenger Application.

3. The perception of the respondents towards the impact of using

Facebook Messenger which is very good can be helpful to the other

users to continue using this application in communicating online.

 50

References

Published Books:

Caplan, Scott E.(2003). Preference for Online Social Interaction: A

Use Theory of Problematic Internet and Psychological
Well-Being. Washington DC: American Psychological
Association Publication.

Iksana, Zanatsu Haji and TambySubahanMohdMeeraha, et.al.

(2011).Communication Skills among University
Students.Malaysia: Elsevier Ltd.

Przybylski, Andrew K. and Netta Weinstein. (2012). Journal of

Social and Personal Relationships. USA: Sage
Publications.

Raina, RoshanLal and IftikharAlam, et.al. (2010). Communication

for Management. Khushnuma Complex Basement 7,
Meerabai Marg India: Word Press.

Unpublished Books:

Drago, Emily. (2015). The Effect of Technology on Face-to-Face

Communication.

Marquez, Juan. (2003). The Effect of Instant Messaging on the

Social Lives of Students within a College Dorm.
 51

Munoz, Martha.(2013). Preference for Online Communication and

its Effect on Perceived Social Skills and Academic
Performance.

Subramanian, Dr. K.R. (2017). Influence of Social Media in

Interpersonal Communication.

Online Sources

https://careertrend.com/communicationTechnology/DavidSaroki
n(September10,2019)
Date Retrieved: October 13,2019
http://www.useoftechnology.com/KarehkaRamey(December10,
2013)
Date Retrieved: December 10,2019
http://whatIs.com/TheTechDictionaryandIT/MargaretRouse(Sep
tember12,2016)
Date Retrieved: October 13,2019
https://books.google.com.ph
Date Retrieved: February 26, 2020
https://www.brittanica.com/topic/instant-messaging
Date Retrieved: February 5, 2020
https://journals.sagepub.com/CaplanScott(2003)
Date Retrieved: February 5, 2020
 52

APPENDICES
 53

Appendix A – 1
Transmittal Letter to the School Directress/Principal

January 14, 2020

Sr. Josephine D. Ativo A.R.

School Principal/Directress
Consolatrix College of Toledo City, Inc.
Magsaysay Hills, Toledo City

Dear Sister Josephine D. Ativo A.R.

Greetings of peace and love of the Lord!

We the Grade 12 Humanities and Social Sciences students are

currently working with our Research Project entitled "Impact of
Facebook Messenger Application to the Consolatricians".

In relation to this, we would like to ask for permission from your

good office to allow us to conduct our research to our concerned
respondents (Grade 12 TVL-ICT). The results of this survey would
certainly help our research to come up with a better decision and
reliable data or records.

We would be very happy and grateful for your approval

regarding this request.

Very respectfully yours,

Hanzehl Fritz Calungsod

Honey Lynn Estella

Karen Mae Paras

Reynnoel Rico

Niña Kristy Yungot

 54

Appendix A – 2
Transmittal Letter to the Adviser

January 14, 2020

Dear Ms. Mucoa Despabeladero

Grade 12 TVL-ICT Adviser
Consolatrix College of Toledo City, Inc.
Magsaysay Hills, Toledo City

Dear Ms. Mucoa Despabeladero,

Greetings of peace and love of the Lord!

We, the Grade 12 Humanities and Social Sciences students are

currently working on our research project entitled "Impact of
Facebook Messenger Application to the Consolatricians”.

In relation to this, we would like to ask your permission to allow

us to use your time in conducting our survey to be answered by your
advisory class.

We would be very happy and grateful for your approval

regarding this request.

Very respectfully yours,

Hanzehl Fritz Calungsod

Honey Lynn Estella

Karen Mae Paras

Reynnoel Rico

Niña Kristy Yungot

 55

Appendix A – 3
Transmittal Letter to the Respondents

January 14, 2020

Dear Respondents,

Greetings of peace and love of the Lord!

We, the Grade 12 Humanities and Social Sciences students are

currently working on our research project entitled "Impact of
Facebook Messenger Application to the Consolatricians”.

In relation to this, we would like to request your cooperation by

filling out the survey form/instrument with all honesty.

Rest assured that your responses will be treated with the utmost
respect and confidentiality.

Very respectfully yours,

Hanzehl Fritz Calungsod

Honey Lynn Estella

Karen Mae Paras

Reynnoel Rico

Niña Kristy Yungot

 56

Appendix B

SURVEY QUESTIONNAIRE

Impact of Facebook Messenger Application

to the Consolatricians

Academic Year 2019-2020

Name: _________________________________ (optional)

Age: ______ Gender: Male or Female

Please read through all the alternative responses to each question

before placing a check (✓) across the choices (only one) which best

describes your answer.

4 Point Scale: 1- Never 3- Sometimes

2- Seldom 4- Always

Writing Skills 1 2 3 4

Do you use correct or exact words when

communicating via Facebook Messenger

Application? For example, ‘you’ instead

of ‘u’ or ‘because’ instead of ‘coz’?

Do you use correct punctuation marks

 57

and grammar when communicating via

Facebook Messenger Application?

Do you learn new words when

communicating via Facebook Messenger

Application?

Do you read and edit your message

before sending it via Facebook

Messenger Application?

Do you use acronyms or abbreviations

when chatting in Facebook Messenger

Application?

Verbal skills 1 2 3 4

Do you speak fluently when

communicating through voice and video

chat in Facebook Messenger Application?

Do you give importance to your tone of

voice when communicating through voice

and video chat in Facebook Messenger

Application?
 58

Do you make sure your message is clear

when talking through voice and video

chat in Facebook Messenger Application?

Do you feel confident with your verbal

skills when communicating through voice

and video chat in Facebook Messenger

Application?

Do you feel confident in communicating

through voice and video chat in

Facebook Messenger Application?

SOCIAL SKILLS 1 2 3 4

Do you communicate with your family,

friends, acquaintances, etc. in person

than in Facebook Messenger Application?

Do you engage yourself in interpersonal

conversations or discussions even

though you use Facebook Messenger

Application?

Do you still make eye contact and

gestures when communicating in person

 59

despite using Facebook Messenger

Application?

Do you express yourself more in person

than in Facebook Messenger Application?

Do you feel comfortable when

communicating in person than in

Facebook Messsenger Application?

1 – Very Bad 3 - Good

2 – Bad 4 – Very Good

Perception of the Consolatricians 1 2 3 4

towards the Impact of Facebook

Messenger Application

What is your perception towards the

impact of Facebook Messenger

Application?
 60

Appendix C

Documentation

The researchers are conducting a survey at Grade 12 TVL – ICT

classroom.
 61

The researchers are interpreting the data gathered from the

respondents.
 62

CURRICULUM
VITAE
 63

Curriculum Vitae

Personal Data

Name: Hanzehl Fritz B. Calungsod

Date of Birth: November 28, 2001

Place of Birth: Magdugo, Toledo City

Address: Panog, Magdugo, Toledo City

Civil Status: Single

Religion: Roman Catholic

Age: 18

Father’s Name: Jesusano Calungsod

Mother’s Name: Juvelyn Bagacina

Educational Background:

Senior High School: Consolatrix College of Toledo City, Inc.

Magsaysay Hills, Toledo City

(2018 – 2020)

Junior High School: Toledo National Vocational School

Ilihan, Toledo City

(2014 – 2018)

Elementary: Magdugo Elementary School

Magdugo, Toledo City

(2007 – 2014)
 64

Curriculum Vitae

Personal Data

Name: Honey Lynn M. Estella

Date of Birth: October 03, 2001

Place of Birth: Cebu City

Address: Purok Mangga, Sangi, Toledo City

Civil Status: Single

Religion: Roman Catholic

Age: 18

Father’s Name: Roel Estella

Mother’s Name: Jecelyn Manayon

Educational Background:

Senior High School: Consolatrix College of Toledo City, Inc.

Magsaysay Hills, Toledo City

(2018 – 2020)

Junior High School: West Bay Learning Center

Sipaway Sangi, Toledo City

(2014 – 2018)

Elementary: West Bay Learning Center

Sipaway Sangi, Toledo City

(2007 – 2014)
 65

Curriculum Vitae

Personal Data

Name: Karen Mae O. Paras

Date of Birth: August 15, 2001

Place of Birth: Cebu City

Address: Riverside, Sangi, Toledo City

Civil Status: Single

Religion: Roman Catholic

Age: 18

Father’s Name: Ranulfo Paras

Mother’s Name: Cecilia Guardados

Educational Background:

Senior High School: Consolatrix College of Toledo City, Inc.

Magsaysay Hills, Toledo City

(2018 – 2020)

Junior High School: Toledo National Vocational School

Ilihan, Toledo City

(2014 – 2018)

Elementary: North City Central School

Luray II, Toledo City

(2007 – 2014)
 66

Curriculum Vitae

Personal Data

Name: Reynnoel R. Rico

Date of Birth: September 05, 2001

Place of Birth: Baud, Magdugo, Toledo City

Address: Baud, Magdugo, Toledo City

Civil Status: Single

Religion: Roman Catholic

Age: 18

Father’s Name: Reynante Rico

Mother’s Name: Novaliza Repaso

Educational Background:

Senior High School: Consolatrix College of Toledo City, Inc.

Magsaysay Hills, Toledo City

(2018 – 2020)

Junior High School: Toledo National Vocational School

Ilihan, Toledo City

(2014 – 2018)

Elementary: Magdugo Elementary School

Magdugo, Toledo City

(2007 – 2014)
 67

Curriculum Vitae

Personal Data

Name: Niña Kristy R. Yungot

Date of Birth: March 27, 2002

Place of Birth: Cebu City

Address: Cypress, Dumlog, Toledo City

Civil Status: Single

Religion: Roman Catholic

Age: 18

Father’s Name: Mario Yungot

Mother’s Name: Jocily Riveral

Educational Background:

Senior High School: Consolatrix College of Toledo City, Inc.

Magsaysay Hills, Toledo City

(2018 – 2020)

Junior High School: University of the Visayas

Magsaysay Hills, Toledo City

(2014 – 2018)

Elementary: Dumlog Elementary School

Dumlog, Toledo City

(2007 – 2014)