Oral Communication in Modules
Oral Communication in Modules
This module was designed and written with you in mind. It is here to help you master the nature,
process and function of communication. The scope of this module permits it to be used in many
different learning situations. The language used recognizes the diverse vocabulary level of
students. The lessons are arranged to follow the standard sequence of the course. This module
consists of one lesson, namely:
The Functions, Nature and Process of Communication After going through this module, you are
expected to:
1. explain the nature and process of communication;
2. understand the relationship of the functions of communication to everyday life; and
3. illustrate the process of communication.
Communication comes in various forms. From the simple nodding of your head, stretching of
hands, raising your eyebrows up to your daily conversations with your friends over the phone,
constant exchange of text messages, and regular browsing in social networking sites, these are
but some examples of how humans communicate their thoughts, feelings, ideas, and insights.
These only signify that humans really engage in communication.
Believe it or not, your coming to your family is a great joy! Your first cry immediately after birth
announced your arrival into this world. Afterwards, your mother understood that when you cry,
you were hungry and gave you milk in response. Your face also expressed your feelings. As
years passed by, you started pronouncing short words and responded by waving your hands or
nodding your head and most of the times, laughing out loud. Today, you can act out, speak, and
write to tell everyone what you think and feel. These are the ways you communicate.
When you exchange ideas with someone or you send information to others, you do it in two
ways. You either use words to say what you want to say or you express yourself through gestures
and facial expressions. Since then, people have the inherent need to communicate. Humans are
social beings. They live to interact regularly with others. In fact, their endurance is due to their
ability to express themselves and connect to one another and the world they live in. When you
look back in the history of humankind, you will find that early man could not speak as you do
today. Records show that people have used various communication techniques such as the use of
symbols, gestures, sounds, drawings, and sign languages (Littlejohn, 2002 as cited in
Amudavalli, n.d.). Words and languages developed much later in human history. Over the years,
communication has progressed tremendously. Language developed side by side with technology.
Now in the 21st century, we realize the power of communication in building relationships and
the community at large. Hence, we see the importance of communication.
NATURE OF COMMUNICATION
Communication is a two-way process of connecting to both living and nonliving things. It is also
a means of sharing and exchanging messages, information, ideas, and feelings for mutual
understanding (Gregoriom, J.C., 2015). Communication connects people and the world they live
in. It is through communication that people are able to express their thoughts and ideas or convey
information and messages through word of mouth, gestures and signals, signs, and others. People
have always communicated with one another in various forms. Let us further define
communication using the two key terms stated above, “message” and “understand”.
1. Communication is a message understood. Unless a message is understood, we cannot say that
communication has taken place. Let us send a message to someone and say, “where came first”.
The person who gets this message would wonder what it means, for the arrangement of the
words does not make any sense. The message is sent but the receiver does not understand it.
Therefore, for communication to take place, we have to consider two conditions. First, there
should be a clear message. Second, the message must be understood by the receiver for whom it
is meant.
2. Communication is social interaction through messages. Think of someone telling, “It is very
warm today.” In this case, we are communicating what ‘we experience’. The weather being
warm is what we feel or experience physically. In this scenario, we are sharing our feeling or
experience with someone else. Thus, we may say that “communication is a sharing of
experience.” In our society, we all interact with messages. Without interactions, a society cannot
survive. Social interaction is always through messages.
We discuss problems and arrive at solutions. We exchange ideas and interact with others. We
transact, and then we negotiate. In doing all these, we use communication. Imagine a situation
where we are not able to speak and interact with others or think of a family living in the same
house without speaking to each other or relating any form of message to one another. Such
situation can be very lonely and problematic. Without communication, all forms of human
relationships will vanish and die. Communication is therefore crucial in building and maintaining
relationships.
PROCESS OF COMMUNICATION
There are also times when we fail to communicate effectively which results to misunderstanding
or miscommunication. Why do you think this thing happens? What are the ways to avoid them?
We are sometimes misunderstood due to the level of speech we use during conversation - by the
volume of our voice or the rate of our speech when we talk with our friends or acquaintances.
Sometimes, we are misunderstood due to the nonverbal actions that we project or incorporate in
our speech during face-to-face communication. Also, when we send text or chat messages, we
are misinterpreted because those messages are often brief and devoid of emotion.
Let us now try to consider the process of communication. How does communication take place?
Who are involved? What processes are considered? By understanding the communication
process, we can also duly avoid misunderstandings and / or miscommunication.
WHAT IS COMMUNICATION?
Webster defines communication as a
process by which information is
exchanged between individuals
through
a common system of symbols, signs or
behavior.
Communication is a process of sharing
and conveying messages or
information from one person to
another
using different means, medium,
context, media, and cultures.
There are different ways and terms in
which communication can be
manifested. It can be through face-to-
face,
a phone conversation, a group
discussion, a meeting or interview, a
letter correspondence, a class
recitation, and
many others. In other words, the basic
functions of communication are to
achieve understanding or shared
meaning
and to persuade, inform, entertain and
manage relationships
• WHAT IS COMMUNICATION?
Webster defines communication as a process by which information is exchanged between
individuals throughcommon system of symbols, signs or behavior.
Communication is a process of sharing and conveying messages or information from one
person to another using different means, medium, context, media, and cultures.
There are different ways and terms in which communication can be manifested. It can be
through face-to-face,a phone conversation, a group discussion, a meeting or interview, a
letter correspondence, a class recitation, andmany others. In other words, the basic
functions of communication are to achieve understanding or shared meaningand to
persuade, inform, entertain and manage relationships.
ELEMENTS OF COMMUNICATION
Communication is divided into elements which help us better understand its mechanics or
process. These elements are the following:
1 Speaker – the source of information or message
2. Message – the information, ideas, or thoughts conveyed by the speaker in words or in
actions
3.. Encoding – the process of converting the message into words, actions, or other forms
that the speaker understands
4. Channel – the medium or the means, such as personal or non-personal, verbal or
nonverbal, in which the encoded message is conveyed
5. Decoding – the process of interpreting the encoded message of the speaker by the
receiver
6. Receiver – the recipient of the message, or someone who decodes the message
7. Feedback – the reactions, responses, or information provided by the receiver
8. Context – the environment where communication takes place
9. Barrier – the factors that affect the flow of communication
FUNCTIONS OF COMMUNICATION
Basically, there are five functions of communication. These are control, social
interaction, motivation, emotional expression, and information dissemination.
1. Control – Communication functions to control behavior.
2. Social Interaction – Communication allows individuals to interact with others.
3. Motivation – Communication motivates or encourages people to live better.
4. Emotional expression – Communication facilitates people’s expression of their
feelings and emotions.
5. Information dissemination – Communication functions to convey information.
NATURE OF COMMUNICATION
1. Communication is a process. Communication as a process means it is a step by step
activity and it is essentially a two-way process that involves the active participation of
both the sender and receiver. It is the act or process of using words, sounds, signs, or
behaviors to express or exchange information or to express your ideas, thoughts, feelings,
etc., to someone else.
2. Communication is much more of an ART than a science. There is no right or wrong
way to communicate – no set of absolute rules to be followed but there are underlying
principles to guide us into an effective communication.
3. Communication has a sender and receiver. Communication occurs between two or
more people acting as the speaker or the receiver of the message.
4. Communication is verbal or non-verbal. Communication can be expressed through
written or spoken words(verbal) or actions (non-verbal) of both spoken words and
nonverbal actions at the same time. It does involve ideas and emotions that are expressed
through signs, symbols and gestures.
5. Communication is inevitable. Inevitability means communication is taking place even
when someone does not want or intend to communicate. This “does not want to
communicate” feeling of someone actually does communicate
something. You cannot avoid communicating even when you do not want to
communicate, you are communicating. You are sending a message by the way you smile,
or frown, sit or move or by the way you walk or dress up yourself and by your actions.
And even when you are sleeping in class, you are communicating that you are either
bored or sick or whatever your reasons be it.
6. Communication is irreversible. This means that what you have said can never be
unsaid. Irreversibility happens the very minute you click the “OK” button for a comment
or post on your social media and that it would be too late to take it back when a lot of
people have already reacted, and commented to it. The same thing when you perhaps
throw a hurting or offensive word to your enemy because of your anger so we must be
careful and choose the appropriate words to say before saying them.
7. Communication is Unrepeatable. Unrepeatability means that an act of communication
can never be duplicated . We may say the same thing over and over again but the effect
of what you said the second or third or fourth time will not be the same as the first time
you said it.
• The Natural Flow of Communication Process
• The Speaker generates an idea
• The speaker encodes and idea or converts the idea into words or actions
• The speaker transmits or sends out a message.
• The receiver decodes or interprets the message based on the context
• The receiver gets the message
• The receiver sends or provides feedback
Oral Communication
in Context
Quarter 1 – Module 2:
Communication Models
The representations below will help you understand the basic elements of
communication. See how the elements operate and interact as communication
progresses.
Have you talked to somebody but did not get any reaction from him/her
at all? Have you experienced sending a message without receiving any feedback?
This is linear communication.
Shannon-Weaver Model
An example of linear type of communication is the Shannon-Weaver model (1949). It is
also considered as the mother of all communication models. It has a one-way process
starting from a source (producer of message); passing through a channel (signals adapted
for transmission) which may at times be interrupted by noise (barrier) to a receiver
(decoder of message from the signal). The process stops after the message has arrived at
its destination.
B. Interactive
When was the last time someone surprised you? How did you react?
Who was the last person whom you praised for a job well-done? What response
did you get? What is the significance of getting a response or reaction from the
person to whom you addressed your statement?
B. Interactive
When was the last time someone surprised you? How did you react?
Who was the last person whom you praised for a job well-done? What response did you
get? What is the significance of getting a response or reaction from the person to whom
you addressed your statement?
Interactive approach is a two-way communication process where a response is given after
a message is sent. The recipient of the action intentionally or unintentionally gives a
feedback associated with the information received.
Interactive approach is a two-way communication process where a response is given after
a message is sent. The recipient of the action intentionally or unintentionally gives a
feedback associated with the information received.
Let us extract Criselda and her mother’s dialogue from the story.
Criselda: Nanay, I can smell the aroma of your best delicacy, adobo.
Aling Terie: Yeah, I know. It is the favorite of the family so adobo is what I prepared
today.
Criselda: I can’t wait to taste it!
Aling Terie’s response to Criselda’s statement proves that she decodes the intended
meaning of the idea passed on to her. That is what we call feedback.
See, feedback makes a difference. If the mother did not respond to the statement of her
daughter, the latter would not know whether her mother understands what she said. The
exchange of ideas or information verifies that both parties understand the message.
In Module 2, you have learned about the models of communication. You have realized
how the different elements of communication work together to achieve a successful
communication transaction. Communication is a process of exchanging thoughts, ideas,
and opinions in order to connect with other people. It’s goal is to achieve a clear and
effective understanding resulting to good relationships in the community. However, there
are times when this goal is not reached due to certain factors. When this happens, there is
communication breakdown.
The elements involved in communication are important in the success or failure of this
process. These very same elements (sender, message, receiver, feedback, etc) can pose a
threat to the efficiency or effectiveness of the process. Communication breakdown may
occur when problems in any of the elements involved arise. They become barriers to
communication. Simply put, communication breakdown results when the intended
message of the sender is not understood exactly by the receiver. Barriers to
communication are present. Recognizing the barriers or obstacles to effective
communication is important in order to avoid communication breakdown. Here are some
of the barriers that may cause communication failure.
Barriers to Communication
Physical Barriers are the natural or environmental condition that act as a barrier in
communication in sending the message from sender to receiver.
Examples:
1. People talking too loud.
2. Noise from a construction site
3. Loud sound of a karaoke
4. Blaring of jeepney horns
Psychological Barriers are called as mental barriers. These refer to social and personal
issues of a speaker towards communicating with others
. Examples:
1. trauma
2. shyness, lack of confidence
3. depression
4. fear, stage fright
Cultural Barriers pertain to communication problems encountered by people regarding
their intrinsic values, beliefs, and traditions in conflict with others. People’s culture affect
the way they communicate and relate to others
Examples:
1. different beliefs
2. traditions, and customs
3. manners of dressing
4. speaking
Linguistic Barriers pertain conflicts with regard to language and word meanings. Because
words carry denotative and connotative meanings, they can sometimes cause confusion
and misunderstanding. Meaning of words and symbols also vary depending on culture.
Examples:
1. difference in language
2. accent and dialect
3. use of jargon and slang
4. speech defects or language impairments
Verderber (1991) gives a similar idea of barrier when he classifies noise into three kinds:
External, Internal and Semantic noise
External Noises are the “sight, sound and other stimuli that draw people’s attention away
from intended meaning.”
Examples:
1. noise from vehicles
2. singing at the neighborhood
3. visual aids in front of the classroom
4. the dog barking 5. the sound of airplane
Internal noises are the “thoughts and feelings that interfere with meaning.”
Examples:
1. confrontation with a friend
2. fear of speaking in front of the class.
3. racial prejudice
Semantic noises are the “alternate meanings aroused by a speaker’s symbols.” This idea
means that a word may have another meaning in the minds of the students. This is
affected by the language in which they grew and the culture in which they are exposed.
Examples:
1. incorrect grammar
2. using excessive technical jargon
3. using idiomatic expressions
Oral Communication in Context
Quarter 1 – Module 4:
Types of Speech Context
Every day in our lives, we talk to ourselves and the people around us. Knowing the
context in every speech is important for effective communication and it is one way to
understand each other better, thus creating a more harmonious relationship with them.
The situations you have encountered in the previous activity are called types of speech
context.
Type of Speech Context
1. Intrapersonal – This type of communication refers to the communicator’s internal use
of language or thought. It is the communication with oneself where the communicator is
both the sender and the receiver of the message. The channel is your brain, which
processes what you are thinking and feeling. Talking to yourself is the feedback in this
situation (Hybels & Weaver, 2012, p 16).
Examples:
A student thought of strategies on how he should do his report in class and spent time
thinking what his teacher would say after the report.
Jungkook was practicing in front of a mirror what to say to Lisa for his marriage
proposal. He was asking what Lisa would probably say after such proposal.
2. Interpersonal – This type of communication occurs between two or more people
who exchange information, feelings, and meanings using of verbal and non-verbal
messages. Solomon and Theiss (2013) states that the word ”inter” emphasizes how
people connect while the word “personal” refers to the unique qualities as a person
has during such communication.
Small Group – This type of communication has at least three, but not more than
twelve people involve in a face-to-face conversation. The participants in this
communication are open to ideas and discussions to achieve their goals.
Example:
You are participating in a group meeting on how the assigned task be done
successfully.
You are having a meeting with your fan club on how to give gifts to your
idols.
3. Public – This type of communication happens when the person is engaged in a
dialogue before or in front of the audience. The speaker’s voice is louder and the
gestures are more expansive because the audience is bigger. Additional visual
channels like slides or a Power Point presentation may also be used for the
audience to better understand the speech.” (Hybels & Weaver, 2012, p 19)
Example:
You are participating in a group meeting on how the assigned task be done successfully.
You are having a meeting with your fan club on how to give gifts to your idols.
Oral Communication
Quarter 1 – Module 5
Oral Communication Activities
Great communication skills are your ticket to success in the academic, business world
and even in personal life. But have you ever been overcome by fear or anxiety prior to
speaking in front of an audience? Knowing when to choose oral communication and
polishing your speaking skills can help you at every stage of your wellbeing. Get to know
about the story of Frederick Douglas and be inspired!
Frederick Douglas
Communication in Context
Quarter 1 – Module 6:
Types of Speeches
Normally, communication involves a speaker and an audience. A speaker delivers a message to either a
single audience or more. Each context has different strategies that a speaker can apply. The larger the
audience; the higher the level of formality. In the same way, the smaller the number of an audience; the
closer the intimacy and familiarity will occur
In the first set of pictures, it shows that there are three purposes of the speaker to his /her audience,
such as to inform, to persuade and to entertain. They are called the types of speeches, according to
purpose. In the second set of pictures, it shows different social relationships. As you have noticed, the
manner of speaking and in the use of language forms as seen in the conversation varies depending on
the kind of persons involved in the scenario. In other words, the purpose of a speaker depends on the
situation that he/she is in.
Before communication takes place, you, as a speaker has an aim in mind; a purpose.
The moment you talk, whether in an ordinary conversation or in a formal occasion, you always have a
reason. This happens when you intend to open a topic to someone or some group of people as your
audience. There are three types of speech according to purpose. These are the following:
1. Informative speech . This is also known as expository speech. When you speak to inform, your
aim is to provide the audience with information about a topic, or to expand their knowledge
about a topic with which they are already familiar. In this type of speech, you can explain,
demonstrate or instruct the audience or listeners about your topic. In some formal gatherings,
for instance, presenting an accomplishment report or informing the audience on procedure on
how to do something, usually, there is a visual presentation to support the speaker’s
statements.
2. Persuasive Speech. When you speak to persuade, you aim to influence the audience to accept
the speaker’s position or stand on an issue, and to urge the audience to take a particular action.
As a speaker, you need to know the reason why you persuade your audience. This speech style
is used in debates, political campaigns, or appeals for donations.
3. Entertainment Speech . When speaking to entertain, you aim to amuse the audience and put
them in a pleasant or interesting diversion. This is done by using a light, funny, or witty
anecdote. Usually, it is delivered at social gatherings, like, dinner parties and events. While you
set the audience to relax, still, you should have to focus
Communication in Context
Quarter 1 – Module 7:
Types of Speech Act
This module was designed and written with you in mind. It is here to help you master the
Types of Speech Act focusing on how to respond appropriately and effectively to a
speech act. The scope of this module permits it to be used in many different learning
situations. The language used recognizes the diverse vocabulary level of students. The
lessons are arranged to follow the standard sequence of the course. But the order in which
you read them can be changed to correspond with the textbook you are now using.
Making a statement may be the primary use of language, but there are other things we
can do with words. We can make requests, ask questions, give orders, make promises,
give thanks or offer apologies. Moreover, almost any speech act is really the performance
of several acts at once, distinguished by different aspects of the speaker's intention: there
is the act of saying something, what one does in saying it, such as requesting or
promising, and how one is trying to affect one's audience. Words are the smallest forms
of utterances. When combined with others, we can make statements, express commands
and requests, ask questions, make promises and so on. Indeed, words are powerful
instruments to attain each of our desired purposes. We all know that speech context and
speech styles are just two parts of a communicative strategy. The third prerequisite is the
Speech Act. We know that we perform all sorts of 'speech acts' besides making
statements. These serve as vehicle for all sorts of social activity. By this time, we will be
focusing on the types of speech act.
Oral Communication
Quarter 1 – Module 8
Types of Speech Style
• Types of Speech Style
The context dictates and affects the way people communicate, which results in various
speech styles. According to Joos (1968), there are five speech styles. These are (1)
intimate, (2) casual, (3) consultative (4) formal and (5) frozen.
1. Intimate- This style is private, which occurs between or among close family members
or individuals. The language used in this style may not be shared in public.
2. Casual- This style is common among peers and friends. Jargon, slang or the vernacular
are used.
3. Consultative- This style is the standard one. Professional or mutually acceptable
language is a must in this style.
Examples of situations are communication between teachers and students,
employers and employees, doctors and patients, judge and lawyer, or President
and his constituents.
4. Formal- This style is used in formal settings. Unlike the consultative style, this is one-
way. Examples are sermons by priests and ministers, SONA of the President, formal
speeches and pronouncement by the judges.
5. Frozen- This style is “frozen” in time and remains unchanged. It mostly
occurs in ceremonies.
Common examples are the Preamble to the Constitution,
Lord’s Prayer and Allegiance to country or flag.