HP Laserjet Pro m404

HP LaserJet Pro M304-M305, M404-M405
User Guide
www.hp.com/videos/LaserJet
www.hp.com/support/ljM304
www.hp.com/support/ljM404
HP LaserJet Pro M304-M305, M404-M405
User Guide
Copyright and License Trademark Credits
© Copyright 2019 HP Development Company, Adobe®, Adobe Photoshop®, Acrobat®, and

L.P. PostScript® are trademarks of Adobe Systems
Incorporated.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as Apple and the Apple logo are trademarks of
allowed under the copyright laws. Apple Inc., registered in the U.S. and other
countries.
The information contained herein is subject to
change without notice. macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
The only warranties for HP products and
services are set forth in the express warranty AirPrint is a trademark of Apple Inc., registered in
statements accompanying such products and the U.S. and other countries.
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not Google™ is a trademark of Google Inc.
be liable for technical or editorial errors or
omissions contained herein. Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
Edition 2, 8/2019 of Microsoft Corporation.
UNIX® is a registered trademark of The Open

Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1

Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 2
Open source license ................................................................................................................................................................. 3
Printer views .............................................................................................................................................................................. 4
Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 4
Control panel view ............................................................................................................................................... 5
Printer specifications ................................................................................................................................................................ 7
Technical specifications ....................................................................................................................................... 7
Supported operating systems ........................................................................................................................... 7
Mobile printing solutions .................................................................................................................................... 8
Printer dimensions .............................................................................................................................................. 9
Power consumption, electrical specifications, and acoustic emissions .................................................... 11
Operating environment range ......................................................................................................................... 11
Printer hardware setup and software installation ............................................................................................................ 11
2 Paper trays .............................................................................................................................................................................................. 13

Introduction ............................................................................................................................................................................. 13
Load paper to Tray 1 ............................................................................................................................................................. 14
Introduction ........................................................................................................................................................ 14
Load Paper Tray 1 ............................................................................................................................................. 14
Tray 1 paper orientation ................................................................................................................................... 16
Introduction ........................................................................................................................................................ 18
Load Paper Tray 2 ............................................................................................................................................. 18
Introduction ........................................................................................................................................................ 22
Load Paper Tray 3 (optional) ........................................................................................................................... 22
Load and print envelopes ..................................................................................................................................................... 26
ENWW iii
Introduction ........................................................................................................................................................ 26
Print envelopes .................................................................................................................................................. 26
Envelope orientation ......................................................................................................................................... 26
3 Supplies, accessories, and parts .......................................................................................................................................................... 29

Order supplies, accessories, and parts ............................................................................................................................... 30
Ordering .............................................................................................................................................................. 30
Supplies and accessories ................................................................................................................................. 30
Customer self-repair parts ............................................................................................................................... 31
Dynamic security .................................................................................................................................................................... 32
Configure the HP toner-cartridge-protection supply settings ........................................................................................ 33
Introduction ........................................................................................................................................................ 33
Enable or disable the Cartridge Policy feature ............................................................................................. 34
Use the printer control panel to enable the Cartridge Policy feature ................................... 34
Use the printer control panel to disable the Cartridge Policy feature .................................. 34
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............. 34
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 35
Enable or disable the Cartridge Protection feature ...................................................................................... 37
Use the printer control panel to enable the Cartridge Protection feature ........................... 37
Use the printer control panel to disable the Cartridge Protection feature .......................... 37
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ..... 38
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 38
Replace the toner cartridge .................................................................................................................................................. 40
Toner cartridge information ............................................................................................................................. 40
Remove and replace the cartridge .................................................................................................................. 42
4 Print .......................................................................................................................................................................................................... 45
Print tasks (Windows) ............................................................................................................................................................ 46
How to print (Windows) .................................................................................................................................... 46
Automatically print on both sides (Windows) ............................................................................................... 46
Manually print on both sides (Windows) ........................................................................................................ 47
Print multiple pages per sheet (Windows) .................................................................................................... 47
Select the paper type (Windows) .................................................................................................................... 48
Additional print tasks ........................................................................................................................................ 48
Print tasks (macOS) ............................................................................................................................................................... 49
How to print (macOS) ........................................................................................................................................ 49
Automatically print on both sides (macOS) ................................................................................................... 49
Manually print on both sides (macOS) ........................................................................................................... 49
Print multiple pages per sheet (macOS) ........................................................................................................ 50
Select the paper type (macOS) ........................................................................................................................ 50
Additional print tasks ........................................................................................................................................ 51
iv ENWW
Store print jobs on the printer to print later or print privately ........................................................................................ 52
Introduction ........................................................................................................................................................ 52
Before beginning ............................................................................................................................................... 52
Set up job storage ............................................................................................................................................. 52
Disable or enable the job storage feature ..................................................................................................... 53
Create a stored job (Windows) ......................................................................................................................... 54
Create a stored job (macOS) ............................................................................................................................ 55
Print a stored job ............................................................................................................................................... 56
Delete a stored job ............................................................................................................................................ 57
Delete a job that is stored on the printer .................................................................................. 57
Information sent to printer for Job Accounting purposes ........................................................................... 57
Mobile printing ........................................................................................................................................................................ 58
Introduction ........................................................................................................................................................ 58
Wi-Fi Direct printing (wireless models only) .................................................................................................. 59
To turn on Wi-Fi Direct .................................................................................................................. 59
Change the printer Wi-Fi Direct name ....................................................................................... 60
Step one: Open the HP Embedded Web Server ................................................... 60
Step two: Change the Wi-Fi Direct name .............................................................. 60
HP ePrint via Email ............................................................................................................................................ 60
AirPrint ................................................................................................................................................................. 61
Android embedded printing ............................................................................................................................. 62
5 Manage the printer ................................................................................................................................................................................. 63

Change the printer connection type (Windows) ................................................................................................................ 63
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS) .......................................... 65
Method one: Open the HP Embedded Web Server (EWS) from the software ......................................... 65
Method two: Open the HP Embedded Web Server (EWS) from a web browser ...................................... 65
Configure IP network settings .............................................................................................................................................. 68
Introduction ........................................................................................................................................................ 68
Printer sharing disclaimer ................................................................................................................................ 68
View or change network settings ................................................................................................................... 68
Rename the printer on a network ................................................................................................................... 69
Manually configure IPv4 TCP/IP parameters from the control panel ........................................................ 69
Link speed and duplex settings ....................................................................................................................... 70
Printer security features ....................................................................................................................................................... 71
Introduction ........................................................................................................................................................ 71
Assign or change the system password using the Embedded Web Server ............................................. 71
Energy-conservation settings .............................................................................................................................................. 72
Introduction ........................................................................................................................................................ 72
Print with EconoMode ....................................................................................................................................... 72
Set the Sleep Delay (Min.) setting ................................................................................................................... 72
ENWW v
Set the Shutdown after Sleep (Hr.) setting ................................................................................................... 72
Set the Disable Shutdown setting .................................................................................................................. 73
HP Web Jetadmin ................................................................................................................................................................... 73
Update the firmware .............................................................................................................................................................. 74
Method one: Update the firmware using the control panel ........................................................................ 74
Method two: Update the firmware using the HP Printer Update utility .................................................... 74
6 Solve problems ....................................................................................................................................................................................... 77

Customer support .................................................................................................................................................................. 77
Restore the factory-set defaults ......................................................................................................................................... 78
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 79
Change the “Very Low” settings ...................................................................................................................... 80
Change the "Very Low" settings from the control panel ........................................................ 80
Order supplies .................................................................................................................................................... 80
Printer does not pick up paper or misfeeds ....................................................................................................................... 81
Introduction ........................................................................................................................................................ 81
The printer does not pick up paper ................................................................................................................. 81
The printer picks up multiple sheets of paper .............................................................................................. 84
Clear paper jams ..................................................................................................................................................................... 86
Introduction ........................................................................................................................................................ 86
Experiencing frequent or recurring paper jams? .......................................................................................... 86
Paper jam locations ........................................................................................................................................... 87
Clear paper jams in Tray 1 ................................................................................................................................ 88
Clear paper jams in the toner cartridge or fuser area ................................................................................. 96
Clear paper jams in the output bin ............................................................................................................... 100
Clear paper jams in the duplexer .................................................................................................................. 102
Resolving print quality problems ...................................................................................................................................... 105
Introduction ...................................................................................................................................................... 105
Troubleshoot print quality ............................................................................................................................. 106
Update the printer firmware ..................................................................................................... 106
Print from a different software program ................................................................................ 106
Check the paper-type setting for the print job ...................................................................... 107
Check the paper type setting on the printer ..................................................... 107
Check the paper type setting (Windows) ........................................................... 107
Check the paper type setting (macOS) ............................................................... 107
Check toner-cartridge status .................................................................................................... 108
Step one: Print a supplies status page ............................................................... 108
Step two: Check supplies status .......................................................................... 108
Print a cleaning page .................................................................................................................. 108
vi ENWW
Visually inspect the toner cartridge or cartridges ................................................................. 109
Check paper and the printing environment ............................................................................ 110
Step one: Use paper that meets HP specifications .......................................... 110
Step two: Check the environment ....................................................................... 110
Step three: Set the individual tray alignment .................................................... 110
Try a different print driver ......................................................................................................... 111
Check the EconoMode settings ................................................................................................ 111
Adjust print density .................................................................................................................... 112
Troubleshoot image defects ......................................................................................................................... 113
Solve wired network problems .......................................................................................................................................... 121
Introduction ...................................................................................................................................................... 121
Poor physical connection ............................................................................................................................... 121
The computer is unable to communicate with the printer ....................................................................... 121
The printer is using incorrect link and duplex settings for the network ................................................. 122
New software programs might be causing compatibility problems ....................................................... 122
The computer or workstation might be set up incorrectly ....................................................................... 122
The printer is disabled, or other network settings are incorrect ............................................................. 122
Solve wireless network problems ..................................................................................................................................... 123
Introduction ...................................................................................................................................................... 123
Wireless connectivity checklist ...................................................................................................................... 123
The printer does not print after the wireless configuration completes .................................................. 124
The printer does not print, and the computer has a third-party firewall installed ............................... 124
The wireless connection does not work after moving the wireless router or printer .......................... 124
Cannot connect more computers to the wireless printer ......................................................................... 125
The wireless printer loses communication when connected to a VPN ................................................... 125
The network does not appear in the wireless networks list .................................................................... 125
The wireless network is not functioning ..................................................................................................... 125
Perform a wireless network diagnostic test ............................................................................................... 126
Reduce interference on a wireless network ................................................................................................ 126
Index ........................................................................................................................................................................................................... 127
ENWW vii
viii ENWW
1 Printer overview
Review the location of features on the printer, the physical and technical specifications of the printer, and where
to locate setup information.
● Warning icons
● Potential shock hazard
● Open source license
● Printer views
● Printer specifications
● Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM304 or www.hp.com/support/ljM404.
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions.
● Caution: Electric shock
ENWW 1
● Caution: Hot surface
● Caution: Keep body parts away from moving parts
● Caution: Sharp edge in close proximity
● Warning
Potential shock hazard

Review this important safety information.
2 Chapter 1 Printer overview ENWW

● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric
shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualified electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
Open source license

For information on open source software used in this printer, visit www.hp.com/software/opensource.
ENWW Open source license 3

Printer views
Identify parts on the printer and buttons on the control panel.
● Printer front view
● Printer back view
● Control panel view
Printer front view

Identify the parts on the front of the printer.
Figure 1-1 Printer front view

8
1
7
6
2
1
5
2
4 3
3
Number Description
1 2-line backlit control panel
2 Front door release button (access to the toner cartridge)
3 Power on/off button
4 Tray 3 (optional)
5 Tray 2
6 Tray 1
7 Output bin extension
8 Output bin
Printer back view

Identify the parts on the back of the printer.

Figure 1-2 Printer rear view
1
7
6 2
3
5
4
Number Description
1 USB port (for job storage and private printing)
NOTE: This port might be covered.
2 USB interface port
3 Ethernet port (network models only)
4 Power connection
5 Tray 3 (optional)
NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.
6 Dust cover for Tray 2
NOTE: Dust cover flips up when legal-size or A4-size paper is loaded.
7 Serial number and product number label
8 Rear door (access for clearing jams)
Control panel view

Identify the buttons and lights on the printer control panel.
ENWW Printer views 5

Figure 1-3 Printer control panel
1
2
3
4 7
8
5
9
6
Number Item Description
1 Control panel display This screen displays menus and printer information.
2 Attention light (amber) This light blinks when the printer requires user attention.
3 Ready light (green) This light is on when the printer is ready to print. It blinks when the printer is receiving
print data.
4 Left arrow button Use this button to navigate through the menus or to decrease a value that appears on
the display.
5 Back arrow button Use this button for the following actions:
● Exit the control panel menus.
● Scroll back to a previous menu in a sub-menu list.
● Scroll back to a previous menu item in a sub-menu list (without saving changes
to the menu item).
6 Wireless button (wireless Use this button to access the wireless menu.
models only)
7 Right arrow button Use this button to navigate through the menus or to increase a value that appears on
the display.
8 OK button Press the OK button for the following actions:
● Open the control panel menus.
● Open a sub-menu displayed on the control panel display.
● Select a menu item.
● Clear some errors.
● Begin a print job in response to a control-panel prompt (for example, when the
message Press [OK] to continue appears on the control panel display).
9 Cancel button Press this button to cancel a print job or to exit the control panel menus.

Printer specifications
Review hardware, software, and printer environment specifications.
● Technical specifications
● Supported operating systems
● Mobile printing solutions
● Printer dimensions
● Power consumption, electrical specifications, and acoustic emissions
● Operating environment range
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM304 or www.hp.com/support/ljM404.
Technical specifications
Review the technical specifications for the printer.
See www.hp.com/support/ljM304 or www.hp.com/support/ljM404 for current information.
Supported operating systems

The following information applies to the printer-specific Windows and HP print drivers for macOS and to the
software installer.
Windows: The HP Software Installer installs either a V3 or V4 PCL 6 driver depending on the Windows operating
system along with optional software when using the full software installer. See the software installation notes
for more information.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start
is not included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.
Table 1-1 Supported operating systems and print drivers
Operating system Print driver installed (from the software on the web)
Windows 7, 32-bit and 64-bit The HP PCL 6 (V3) printer-specific print driver is installed for this
operating system as part of the software installation.
Windows 8, 32-bit and 64-bit The HP PCL 6 (V3) printer-specific print driver is installed for this
operating system as part of the software installation.1
Windows 8.1, 32-bit and 64-bit The HP PCL-6 (V4) printer-specific print driver is installed for this
operating system as part of the software installation.2
ENWW Printer specifications 7

Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on the web)
Windows 10, 32-bit and 64-bit The HP PCL-6 (V4) printer-specific print driver is installed for this
operating system as part of the software installation.
Windows Server 2008 R2, 64-bit The HP PCL 6 (V3) printer-specific print driver is available for
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.3
Windows Server 2008 R2, SP1, 64-bit The HP PCL 6 (V3) printer-specific print driver is available for
and then use the Microsoft Add Printer tool to install it.
Windows Server 2012 The HP PCL 6 (V3) printer-specific print driver is available for
Windows Server 2012 R2 The HP PCL 6 (V3) printer-specific print driver is available for
Windows Server 2016, 64-bit The HP PCL 6 (V3) printer-specific print driver is available for
macOS Sierra v10.12, macOS High Sierra v10.13, macOS Mojave To install the print driver, download HP Easy Start from 123.hp.com/
v10.14 LaserJet. Follow the steps provided to install the printer software
and print driver.
1 Windows 8 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.
2 Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.
3 Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best effort support for the
discontinued Server 2008 operating system.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM304 or www.hp.com/

support/ljM404 for HP's all-inclusive help for the printer.
Table 1-2 Minimum system requirements
Windows 7, 8, 8.1, 10 macOS Sierra v10.12, macOS

High Sierra v10.13, macOS
Mojave v10.14 Mobile devices, iOS, Android
● 32-bit or 64-bit ● 2 GB of available hard disk Router connection not required

space
● 2 GB of available hard disk www.hp.com/go/mobileprinting
space ● Internet connection
● Microsoft Internet Explorer
● Internet connection
● USB port
Mobile printing solutions

HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.

● Bluetooth Low Energy
● HP Smart app for iOS and Android devices
● Google Cloud Print
● AirPrint
● Android Printing
● HP Roam
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
3 3
1 1
2
2
2
Table 1-3 Dimensions for the M304, M305, M404, and M405 models
Measurement Printer fully closed Printer fully opened
1. Height 216 mm (8.5 in) 241 mm (9.5 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight (with cartridges) 8.9 kg (19.6 lb) 8.9 kg (19.6 lb)
ENWW Printer specifications 9

3 3
1 1
3 2 2
Table 1-4 Dimensions for the optional 550-sheet tray
Measurement Tray fully closed Tray fully open
1. Height 131 mm (5.1 in) 131 mm (5.1 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight 3.7 kg (8.2 lb) 3.7 kg (8.2 lb)
3 3
HEWL
1
ETT-P
1
ACKA
RD
2 2
3
2
2 2
3
Table 1-5 Dimensions for the printer with the optional 550-sheet tray
1. Height 345 mm (13.6 in) 372 mm (14.6 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)

Table 1-5 Dimensions for the printer with the optional 550-sheet tray (continued)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight (with cartridges) 12.6 kg (27.8 lb) 12.6 kg (27.8 lb)
Power consumption, electrical specifications, and acoustic emissions

In order to operate properly, the printer must be in an environment that meets certain power specifications.
For current information, see the support home page for your printer:www.hp.com/support/ljM304 or
www.hp.com/support/ljM404.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environment range

Review the recommended operating-environment specifications for your printer.
Table 1-6 Operating environment specifications
Environment Recommended Allowed
Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Printer hardware setup and software installation

For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the web.
Go to www.hp.com/support/ljM304 or www.hp.com/support/ljM404 for HP's all-inclusive help for the printer,

which includes the following information:
● Learn and use
● Solve problems
● Find instructions about how to use the Microsoft Add Printer tool
ENWW Printer hardware setup and software installation 11

2 Paper trays
Discover how to load and use the paper trays, including how to load special items such as envelopes.
● Introduction
● Load paper to Tray 1
● Load and print envelopes
● Learn and use
● Solve problems
Introduction
Review the following information about the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
ENWW 13
Load paper to Tray 1
Review the following information about loading paper to Tray 1.
● Introduction
● Load Paper Tray 1
● Tray 1 paper orientation
Introduction
The following information describes how to load paper into Tray 1.
Load Paper Tray 1

This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down.
2. Slide out the tray extension.
3. For long paper, flip out the tray extension to support the paper.
14 Chapter 2 Paper trays ENWW

4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size.
5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximumheight
indicators.
For information about how to orient the paper, see Tray 1 paper orientation on page 16.
ENWW Load paper to Tray 1 15

6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they lightly touch
the paper stack but do not bend the paper.
7. At the computer, begin the printing process from the software application. Make sure that the driver is set
to the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation

When using paper that requires a specific orientation, load it according to the information in the following table.

Table 2-1 Tray 1 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the printer
123
Letterhead or preprinted 2-sided printing Face-down
Top edge leading into the printer
321

● Introduction
● Load Paper Tray 2
Introduction
Load Paper Tray 2

CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper
only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.

2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to
the size of the paper being used.
8.5
A4 / A5 B5
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the
paper being used.
A4
11
B5

4. Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation
on page 20.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure
that the top of the stack is below the tray full indicators, as shown in the enlargement in the illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper
might jam.
5. Slide the tray completely into the printer.


Top edge toward the front of the tray
123
Top edge toward the front of the tray
123

● Introduction
● Load Paper Tray 3 (optional)
Introduction
Load Paper Tray 3 (optional)

Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from
Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.

2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to
the size of the paper being used.
8.5
A4 / A5 B5
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the
paper being used.
A4
11
B5

4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation
on page 24.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure
that the top of the stack is below the tray full indicator, as shown in the enlargement in the illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper
might jam.
5. Slide the tray completely into the printer.


Top edge at the front of the tray
3
2
1
3
Top edge at the front of the tray
123

Load and print envelopes
Review the following information about loading and printing envelopes.
● Introduction
● Print envelopes
● Envelope orientation
Introduction
The following information describes how to load and print envelopes.
Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
To print envelopes, follow these steps.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Envelope orientation
When loading envelopes, load them according to the information in the following table.

Table 2-4 Envelope orientation
Tray How to load
Tray 1 Face-up
Short, postage-end leading into the printer
ENWW Load and print envelopes 27

3 Supplies, accessories, and parts
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
● Order supplies, accessories, and parts
● Dynamic security
● Configure the HP toner-cartridge-protection supply settings
● Replace the toner cartridge
● Learn and use
● Solve problems
ENWW 29
Order supplies, accessories, and parts
Review details about ordering supplies, accessories and parts for your printer.
● Ordering
● Supplies and accessories
● Customer self-repair parts
Ordering
Find information and links for ordering supplies, parts, and accessories for your printer.
Ordering option Ordering information

Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your
computer, enter the printer IP address or host name in
the address/URL field. The EWS contains a link to the
HP SureSupply Web site, which provides options for
purchasing Original HP supplies.
Supplies and accessories

Find information about the supplies and accessories that are available for your printer.
CAUTION: Cartridges are for distribution and use within their designated region only; they will not work outside
of their designated region.
Table 3-1 Supplies
Item Description Cartridge number Part number
For use in North America and Latin America only
HP 58A Black Original LaserJet Standard-capacity replacement 58A CF258A

Toner Cartridge black toner cartridge
M304 and M404 models only.
HP 58X High Yield Black Original High-capacity replacement black 58X CF258X
LaserJet Toner Cartridge toner cartridge
For use in Europe, Middle East, Russia, CIS, and Africa only

30 Chapter 3 Supplies, accessories, and parts ENWW

Table 3-1 Supplies (continued)
For use in Asia Pacific (except China and India) only

For use in China and India only

Table 3-2 Accessories
Item Description Part number
Accessories
HP LaserJet 550-sheet Paper Tray Optional (Tray 3) 550-sheet paper feeder D9P29A
Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
NOTE: More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized

service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
ENWW Order supplies, accessories, and parts 31

Table 3-3 Customer self-repair (CSR) parts
Item Description Self-replacement options Part number
250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN
HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Mandatory RM2-5413-000CN
Dynamic security
Learn about dynamic-security-enabled printers.
Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges using a non-HP chip
or modified or non-HP circuitry* might not work. And, those that work today might not work in the future.
As is standard in the printing business, HP has a process for authenticating cartridges. HP continues to use
security measures to protect the quality of our customer experience, maintain the integrity of our printing
systems, and protect our intellectual property. These measures include authentication methods that change
periodically and might prevent some third-party supplies from working now or in the future. HP printers and
original HP cartridges deliver the best quality, security and reliability. When cartridges are cloned or
counterfeited, the customer is exposed to quality and potential security risks, compromising the printing
experience.
*Non-HP Chips and modified or non-HP electronic circuitry are not produced or validated by HP. HP cannot
guarantee that these chips or circuitry will work in your printer now or in the future. If you are using a non-
original HP cartridge, please check with your supplier to ensure your cartridge has an original HP security chip or
unmodified HP electronic circuitry.

Configure the HP toner-cartridge-protection supply settings
A network administrator can configure the toner-cartridge-protection settings using the printer control panel or
the HP Embedded Web Server (EWS).
● Introduction
● Enable or disable the Cartridge Policy feature
● Enable or disable the Cartridge Protection feature
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print
quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specific printer, or fleet of
printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Both features are off by default. Follow these procedures to enable or disable them.
ENWW Configure the HP toner-cartridge-protection supply settings 33

Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server
(EWS).
● Use the printer control panel to enable the Cartridge Policy feature
● Use the printer control panel to disable the Cartridge Policy feature
● Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
● Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS passwords cannot
be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This allows only
genuine HP cartridges to be used with the printer.
1. On the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
1. Setup
2. Supply Settings
3. Cartridge Policy
3. Use the arrow buttons to navigate to Authorized HP and then press the OK button to enable the feature.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This removes
the restriction that only genuine HP cartridges can be used.
1. Setup
2. Supply Settings
3. Cartridge Policy
3. Use the arrow buttons to select Off, and then press OK to disable the feature.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine HP
cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):

a. On the printer control panel, press the OK button to display the Home screen.
b. Use the arrow buttons and the OK button to navigate to and open the following menus:
1. Setup
2. Network Setup
3. General Settings
c. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's
IP address or host name.
d. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Policy area, click the drop-down menu and select Authorized HP.
5. Click Apply to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the restriction that
only genuine HP cartridges can be used.
1. Setup
2. Network Setup
3. General Settings

4. In the Cartridge Policy area, click the drop-down menu and select Off.

Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
● Use the printer control panel to enable the Cartridge Protection feature
● Use the printer control panel to disable the Cartridge Protection feature
● Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
● Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS passwords cannot
be recovered.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
1. Setup
2. Supply Settings
3. Cartridge Protection
3. Select Protect Cartridges.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature. This
removes protection for any new cartridges installed in the printer.
1. Setup
2. Supply Settings
3. Cartridge Protection
3. Use the arrow buttons to select Off, and then press the OK button to disable the feature.

Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges
that are associated with the printer from being stolen and used in other printers.
1. Setup
2. Network Setup
3. General Settings
4. In the Cartridge Protection area, click the drop-down menu and select On.
CAUTION: After enabling Cartridge Protection for the printer, all subsequent toner cartridges installed in
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for
any new cartridges installed in the printer.
1. Setup
2. Network Setup
3. General Settings

4. In the Cartridge Protection area, click the drop-down menu and select Off.

Replace the toner cartridge
Replace the toner cartridge if you receive a message on the printer, or if you are have print quality problems.
● Toner cartridge information
● Remove and replace the cartridge
Toner cartridge information

Review details about ordering replacement toner cartridges.
The printer indicates when the toner-cartridge level is low and very low. The actual toner cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see the cartridge replacement instructions. Reinsert the
toner cartridge into the printer and close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
CAUTION: Cartridges are for distribution and use within their designated region only; they will not work outside
of their designated region.
Table 3-4 Supplies
For use in North America and Latin America only

For use in Europe, Middle East, Russia, CIS, and Africa only

For use in Asia Pacific (except China and India) only


Table 3-4 Supplies (continued)
For use in China and India only

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner cartridge components.
Figure 3-1 Toner cartridge components

2
1
Number Description
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
2 Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
ENWW Replace the toner cartridge 41

Remove and replace the cartridge
Follow these steps to replace the toner cartridge.
Continue printing with the current cartridge until redistributing the toner by shaking the cartridge no longer
yields acceptable print quality.
1. Press the front door release button.
2. Open the front door.
3. Remove the used toner cartridge from the printer.

4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for
recycling.
6. Hold both ends of the toner cartridge and rock it 5-6 times.
ENWW Replace the toner cartridge 43

7. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly
seated.
8. Close the front door.

4 Print
Print using the software, or print from a mobile device or USB flash drive.
● Print tasks (Windows)
● Print tasks (macOS)
● Store print jobs on the printer to print later or print privately
● Mobile printing
● Learn and use
● Solve problems
ENWW 45
Print tasks (Windows)
Learn about common printing tasks for Windows users.
● How to print (Windows)
● Automatically print on both sides (Windows)
● Manually print on both sides (Windows)
● Print multiple pages per sheet (Windows)
● Select the paper type (Windows)
● Additional print tasks
How to print (Windows)

Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
NOTE:
● The name of the button varies for different software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
● For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to configure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
46 Chapter 4 Print ENWW

NOTE:
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
print driver.
NOTE:
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the first side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)

When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
print driver.
NOTE:
ENWW Print tasks (Windows) 47

4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
Select the paper type (Windows)

When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a different paper type for a print
job, select that specific paper type.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
NOTE:
3. Click the Paper/Quality tab.
4. Select the option for the type of paper you are using, and then click OK.
5. Click OK to close the Document Properties dialog.
Additional print tasks

Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljM304 or www.hp.com/support/ljM404.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document

Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per
sheet.
● How to print (macOS)
● Automatically print on both sides (macOS)
● Manually print on both sides (macOS)
● Print multiple pages per sheet (macOS)
● Select the paper type (macOS)
● Additional print tasks
How to print (macOS)

Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (macOS)

If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
4. Select a binding option from the Two-Sided drop-down list.
Manually print on both sides (macOS)

If your printer does not have an automatic duplexer installed, or you are using a paper size or type not supported
by the duplexer, you can print on both sides of the paper using a manual process. You will need to reload the
pages for the second side.
ENWW Print tasks (macOS) 49

This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
4. Click the Manual Duplex check box, and select a binding option.
5. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)

When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Border menu, select the type of border to print around each page on the sheet.
Select the paper type (macOS)

When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a different paper type for a print
job, select that specific paper type.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● EconoMode: Select this option to conserve toner when printing drafts of documents.
Additional print tasks

Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljM304 or www.hp.com/support/ljM404.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
ENWW Print tasks (macOS) 51

Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
● Introduction
● Before beginning
● Set up job storage
● Disable or enable the job storage feature
● Create a stored job (Windows)
● Create a stored job (macOS)
● Print a stored job
● Delete a stored job
● Information sent to printer for Job Accounting purposes
Introduction
The following information provides procedures for creating and printing documents that are stored on a USB
flash drive. These jobs can be printed at a later time or printed privately.
NOTE: Job storage is not supported on the M404d or M405d models.
Before beginning
Review the requirements for using the job storage feature.
The job storage feature has the following requirements:
● A dedicated USB 2.0 storage device with at least 16 GB free space must be installed in the rear host USB.
This USB storage device holds the job storage jobs sent to the printer. Removing this USB storage device
from the printer disables the job storage feature.
● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.
Set up job storage

Set up job storage in the print driver, insert the storage media (USB flash drive) in the printer, and verify the
feature is ready to use.
Before you begin, install the printer software if it is not already installed. Go to www.hp.com/support, click
Software and Drivers, and then follow the onscreen instructions to download the latest HP software.
When the print driver is installed, the Job Storage option is set to Automatic by default. The option is located as
follows:
● Windows: Devices and Printers►Printer Properties►Device Settings
● macOS: Printers & Scanners►Options & Supplies
To complete Job Storage setup:

1. Locate the rear USB port.
On some models, the rear USB port is covered. Remove the rear USB port cover before proceeding.
2. Insert the USB flash drive into the rear USB port.
Figure 4-1 Insert USB flash drive
A message displays on the control panel warning that the USB drive will be formatted. Select OK to
complete the procedure.
3. Open the print driver to verify the Job Storage tab is visible. If it is visible, the feature is ready to use.
From a software program, select the Print option, select your printer from the list of printers, and do the
following:
● Windows: Select Properties or Preferences. Click the Job Storage tab.
If the Job Storage tab is not showing, activate it as follows:
From the Start menu, open Settings, click Devices, and then click Devices and Printers. Right-click on
the printer name and click Printer Properties. Click the Device Settings tab, click on Job Storage, and
then select Automatic. Click Apply and OK.
● macOS: The print driver displays the Copies & Pages menu. Open the drop-down list, and then click
the Job Storage menu.
If the Job Storage menu is not showing, close the Print window and then reopen it to activate the
menu.
Disable or enable the job storage feature

Disable the job storage feature to make it unavailable, even if a USB drive is inserted into the printer. Enable the
feature to make it available again.
1. Open the Printer Properties:
● Windows: From the Start menu, open Settings, click Devices, and then click Devices and Printers.
Right-click on the printer and click Printer properties.
● macOS: From the Apple menu, open System Preferences, and then click Printers & Scanners. Select
the printer and click Options & Supplies.
2. Disable the Job Storage option as follows:
ENWW Store print jobs on the printer to print later or print privately 53
● Windows: Click the Device settings tab, click on Job Storage, and then select Disable.
● macOS: On the Options tab, clear the Job Storage check box.
To enable the feature, set the Job Storage option back to Automatic (Windows), or select the Job Storage check
box (macOS).
Create a stored job (Windows)

Store jobs on the USB flash drive for private or delayed printing.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE:
3. Click the Job Storage tab.
NOTE: If the Job Storage tab is not showing, follow the instructions in the "Disable or enable job storage
feature" section to activate the tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel.
For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print
when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later. The job is deleted manually or by the job retention schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identification number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:

● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (macOS)

Store jobs on the USB flash drive for private or delayed printing.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage
feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel.
For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print
when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identification number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later. The job is deleted manually or by the job retention schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identification number (PIN), the person who prints the job must provide the required PIN at
the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the
options below the Mode drop-down list to set up the saved job.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job
with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job,
the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Print a job that is stored on a USB flash drive.
2. Use the arrow buttons to navigate to Job Storage, and then press the OK button again.
3. From the Job Folders list, use the arrow buttons to navigate to the name of the folder where the job is
stored, and then press OK.
4. Use the arrow buttons to navigate to the name of the job that you want to print, and then press OK.
If the job is private or encrypted, enter the PIN or password.
5. To adjust the number of copies, use the arrow buttons to navigate to the Copy option, and then press OK.
On the Copy screen, use the arrow buttons to select the number of copies and then press OK to save the
setting.
6. Press OK again to print the job.

Delete a stored job
When a new job is stored on a USB flash drive, any previous jobs with the same user and job name are
overwritten. If the memory on the USB flash drive is full, the following message displays on the printer control
panel: The USB flash storage device is out of memory. Delete unused jobs, and then try again. Existing stored
jobs must be deleted before additional print jobs can be stored.
● Delete a job that is stored on the printer
Delete a job that is stored on the printer

Delete a job that is stored on a USB flash drive.
2. Use the arrow buttons to navigate to Job Storage, and then press the OK button again.
3. From the Job Folders list, navigate to and select the name of the folder where the job is stored, and then
press OK.
4. Navigate to and select the name of the job that you want to delete, and press OK.
If the job is private or encrypted, enter the PIN or password.
5. Use the arrow buttons to navigate to the Delete option and then press the OK button. Press OK again to
delete the job.
Information sent to printer for Job Accounting purposes

Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other
mobile device.
● Introduction
● Wi-Fi Direct printing (wireless models only)
● HP ePrint via Email
● AirPrint
● Android embedded printing
Introduction
Review the following information about mobile printing.
To see the full list of mobile and ePrint solutions and determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.

Wi-Fi Direct printing (wireless models only)
Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the
Internet.
● To turn on Wi-Fi Direct
● Change the printer Wi-Fi Direct name
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.
Use Wi-Fi Direct to print wirelessly from the following devices:
● Android mobile devices compatible with the Android embedded print solution
● iPhone, iPad, or iPod touch using Apple AirPrint or the HP Smart app
● Android mobile devices using the HP Smart app or the Android embedded print solution
● PC and Mac devices using the HP ePrint Software
● HP Roam
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct can be enabled or disabled from the printer control panel.
To turn on Wi-Fi Direct

To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
Follow these steps to turn on Wi-Fi Direct from the printer control panel.
1. On the printer control panel, press the OK button to display the Home screen. Use the arrow buttons and
the OK button to navigate to and open the following menus:
1. Setup
2. Wi-Fi Direct
3. Wi-Fi Direct Status
2. If Wi-Fi Direct is set to Off, press the right arrow button to turn it on, and then press OK to save the setting.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identification when using Wi-Fi Direct printing.
To view the Wi-Fi Direct name on the printer control panel, press the OK button to display the Home screen, and
then navigate to and open the following menus:
1. Setup
2. Wi-Fi Direct
3. Wi-Fi Direct Name
ENWW Mobile printing 59

Change the printer Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
● Step one: Open the HP Embedded Web Server
● Step two: Change the Wi-Fi Direct name
Step one: Open the HP Embedded Web Server
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
1. Setup
2. Network Setup
3. General Settings
3. On the General Settings menu, select Show the IP Address, and then select Yes to display the printer's IP
address or host name.
4. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
Use the following procedure to change the Wi-Fi Direct name.
1. On the EWS Home page, click the Network tab.
2. In the left navigation pane, click Wi-Fi Direct.
3. Under the Status field, click Edit Settings.
4. In the Wi-Fi Direct Name field, enter the new name, and then click Apply.
HP ePrint via Email

Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email-enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow these steps to enable HP Web Services and register with HP Connected:

1. Setup
2. Network Setup
3. General Settings
5. On the EWS Home page, click the Web Services tab.
6. In the Web Services Settings section, click Setup, click Continue, and then follow the onscreen instructions
to accept the terms of use.
The printer enables Web Services and then prints an information page. The information page contains the
printer code that is necessary to register the printer at HP Connected.
7. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
AirPrint
With Apple AirPrint, you can print directly to the printer from your iOS device or Mac computer, without having a
print driver installed.
AirPrint is supported for iOS and from Mac computers running macOS (10.7 Lion and newer).
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or
later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
ENWW Mobile printing 61

Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the supported operating systems, so installing drivers or downloading software is
not necessary.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.

5 Manage the printer
Utilize management tools, security and energy-conservation settings, and firmware updates for the printer.
● Change the printer connection type (Windows)
● Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)
● Configure IP network settings
● Printer security features
● Energy-conservation settings
● HP Web Jetadmin
● Update the firmware
● Learn and use
● Solve problems
Change the printer connection type (Windows)

If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software
to change the connection. For example, connect the new printer to the computer using a USB or network
connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
ENWW 63
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.
64 Chapter 5 Manage the printer ENWW

Advanced configuration with HP Embedded Web Server and Printer
Home Page (EWS)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer
control panel.
● Method one: Open the HP Embedded Web Server (EWS) from the software
● Method two: Open the HP Embedded Web Server (EWS) from a web browser
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray configurations (paper types and sizes)
● View and print internal pages
● View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. You do not have to have Internet access to open
and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: Printer Home Page (EWS) is software used to connect to the HP Embedded Web Server when the printer
is connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Method one: Open the HP Embedded Web Server (EWS) from the software
Use this method to open the EWS from the HP Printer Assistant software.
1. Open the HP Printer Assistant.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS).
Method two: Open the HP Embedded Web Server (EWS) from a web browser
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
ENWW Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS) 65
1. Setup
2. Network Setup
3. General Settings
Table 5-1 HP Embedded Web Server tabs
Tab or section Description
Home tab ● Sleep Mode: Configure the Sleep Mode settings.
Provides printer, status, and ● Web Services: Set up and manage Web Services such as HP ePrint and Print Apps.
configuration information.
● Printer Update: Check for new printer updates.
● Estimated Cartridge Levels: View the status of the cartridges and the estimated cartridge
levels.
● Network Summary: View a summary of the printer's network settings.
● Print Quality Toolbox: Use maintenance tools to improve the print quality of your printouts.
● Wireless Setup Wizard: Connect the printer to a wireless network.
● Wi-Fi Direct: View and edit Wi-Fi Direct settings.
● AirPrint: View and edit AirPrint settings.
● Printer Information: View general information about the printer.
● Administrator: Set up and manage advanced security and usage controls for the printer.
● Shutdown Mode: Configure Shutdown Mode settings.
● Usage Report: View detailed information about printer usage.
● Firewall: Set up and manage the printer's firewall.
● Printer Reports: View the reports available for the printer.
● Backup: Back up the printer settings into a password-encrypted file.
● Personalize: Add or remove features that display on the Home tab.
Copy/Print tab ● Change default print settings from your computer, such as the number of copies and print
quality.
Web Services tab ● Web Services Settings

Table 5-1 HP Embedded Web Server tabs (continued)
Tab or section Description
Network tab ● General
(Network-connected printers only) ● Wired (802.3)
Provides the ability to change network ● Wireless (802.11)

settings from your computer.
● Wi-Fi Direct
● Bluetooth Smart
● AirPrint
● Google Cloud Print
● Internet Printing Protocol
● Security
● Advanced Settings
Tools tab ● Product Information
● Reports
● Utilities
● Backup and Restore
● Printer Restart
● Printer Updates
Settings tab ● Power Management
● Preferences
● Supplies
● Security
● Email Alerts
● Restore Defaults
● Firewall
ENWW Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS) 67
Configure IP network settings
Review the following information about configuring IP network settings.
● Introduction
● Printer sharing disclaimer
● View or change network settings
● Rename the printer on a network
● Manually configure IPv4 TCP/IP parameters from the control panel
● Link speed and duplex settings
Introduction
Use the information in the following sections to configure the printer network settings.
Printer sharing disclaimer

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers.
Go to Microsoft at www.microsoft.com.
View or change network settings

Use the HP Embedded Web Server to view or change IP configuration settings.
1. Setup
2. Network Setup
3. General Settings
2. On the EWS Home page, click the Network tab to view network information. Change settings as needed.

Rename the printer on a network
Use the HP Embedded Web Server (EWS) to rename the printer on a network so it can be uniquely identified.
1. Setup
2. Network Setup
3. General Settings
2. On the EWS Home page, click the Network tab.
3. In the left navigation pane, click General to expand the options, and then click Network Identification.
4. In the Host Name text field, enter a name to uniquely identify this printer, and then click Apply to save the
changes.
Manually configure IPv4 TCP/IP parameters from the control panel

Use the control-panel menus to manually set the IPv4 address, subnet mask, and default gateway.
1. Setup
2. Network Setup
3. Ethernet Settings
4. IP Settings
5. Manual
3. Use the arrow buttons to enter the IP Address and then press OK.
4. Use the arrow buttons to enter the Subnet Mask and then press OK.
5. Use the arrow buttons to enter the Gateway and then press OK.
ENWW Configure IP network settings 69

Link speed and duplex settings
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. If you need to make changes, use the printer control
panel.
NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless networks.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when
the printer is idle.
1. Setup
2. Network Setup
3. Ethernet Settings
4. Link Speed
3. On the Link Speed menu, use the arrow buttons to navigate to and select one of the following options:
Setting Description
Automatic The print server automatically configures itself for
the highest link speed and communication mode
allowed on the network.
10T Full 10 Mbps, full-duplex operation
10T Half 10 Mbps, half-duplex operation
100TX Full 100 Mbps, full-duplex operation
100TX Half 100 Mbps, half-duplex operation
1000T Full 1000 Mbps, full-duplex operation
4. Press the OK button to save the setting. The printer turns off and then on.

Printer security features
Review the following information about the printer security features.
● Introduction
● Assign or change the system password using the Embedded Web Server
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data,
and to prevent access to valuable hardware components.
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Setup
2. Network Setup
3. General Settings
c. On the General Settings menu, select Show IP Address, and then select Yes to display the printer's IP
3. In the left navigation pane, click Security to expand the options, and then click General Security.
4. Enter a password.
5. Re-enter the password in the Confirm Password field, and then click Apply.
NOTE: Make note of the password and store it in a safe place.
ENWW Printer security features 71

Energy-conservation settings
Learn about the energy-conservation settings that are available on your printer.
● Introduction
● Print with EconoMode
● Set the Sleep Delay (Min.) setting
● Set the Shutdown after Sleep (Hr.) setting
● Set the Disable Shutdown setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
2. Select the printer, and then click the Properties or Preferences button.
4. Click the EconoMode check box.
Set the Sleep Delay (Min.) setting

Use the control panel menus to specify the amount of time the printer must be inactive before it goes into sleep
mode.
1. Setup
2. Power Management
3. Sleep Delay (Min.)
3. Use the arrow buttons to select the number of minutes the printer must be inactive before it goes into
sleep mode, and then press the OK button to save the setting.
Set the Shutdown after Sleep (Hr.) setting

Use the control panel menus to specify the amount of time the printer must be inactive before it shuts down.

NOTE: After the printer shuts down, the power consumption is 1 watt or less.
1. Power Management
2. Shutdown after Sleep (Hr.)
3. Use the arrow buttons to select the number of hours the printer must be inactive before it shuts down, and
then press the OK button to save the setting.
Set the Disable Shutdown setting

Use the control panel menus to disable the printer from shutting down after a period of inactivity.
1. Power Management
2. Disable Shutdown
3. Use the arrow buttons to select one of the following options:
● When ports are active: The printer will not shut down unless all ports are inactive. An active network
link or fax connection will prevent the printer from shutting down.
● Never: The printer will shut down after a period of inactivity as determined by the Shutdown after
Sleep (Hr.) setting.
NOTE: The default setting is When ports are active.
4. Press the OK button to save the setting.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific printer features. Go to
www.hp.com/go/webjetadmin for more information.
ENWW HP Web Jetadmin 73

Update the firmware
HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web
Service apps will update automatically.
● Method one: Update the firmware using the control panel
● Method two: Update the firmware using the HP Printer Update utility
There are two supported methods to perform a firmware update on this printer. Use only one of the following
methods to update the printer firmware.
Method one: Update the firmware using the control panel

Follow these steps to update the firmware using the printer control panel (for network-connected printers only).
For USB-connected printers, skip to Method two.
1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The printer must be connected to the internet to update the firmware via a network connection.
1. Setup
2. Printer Maintenance
3. Update Firmware
NOTE: If the Update Firmware option is not listed, use Method two.
4. If a firmware update is available, press the OK button to start the update process.
Method two: Update the firmware using the HP Printer Update utility
Follow these steps to manually download and install the HP Printer Update utility.
NOTE: This method is the only firmware update option available for printers connected to the computer via a
USB cable. This method also works for printers that are connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1. Go to www.hp.com/go/support, click Software and Drivers, and then click Printer.
2. In the text field, type the printer name, click Submit, and then click your printer model from the list of
search results.
3. In the Firmware section, locate the Firmware Update file.
4. Click Download, and then click Run.

5. When the HP Printer Update utility launches, select the printer that you wish to update, and then click
Update.
6. Follow the on-screen instructions to complete the installation, and then click the OK button to close the
utility.
ENWW Update the firmware 75

6 Solve problems
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
● Customer support
● Restore the factory-set defaults
● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
● Printer does not pick up paper or misfeeds
● Clear paper jams
● Resolving print quality problems
● Solve wired network problems
● Solve wireless network problems
● Learn and use
● Solve problems
Customer support
Find support contact options for your HP printer.
Table 6-1 HP support options
Support option Contact information
Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box
with the printer or at www.hp.com/support.
Have the printer name, serial number, date of purchase, and
problem description ready
ENWW 77
Table 6-1 HP support options (continued)
Support option Contact information
Get 24-hour Internet support, and download software utilities and www.hp.com/support/ljM304 or www.hp.com/support/ljM404
drivers
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
Restore the factory-set defaults

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, or tray size.
To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1. Setup
3. Restore
4. Restore Factory Defaults
The printer automatically restarts.
78 Chapter 6 Solve problems ENWW

A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Understand the cartridge-related messages on the control panel and what actions to take.
● Change the “Very Low” settings
● Order supplies
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection Warranty
on this supply has ended appears on the Supplies Status Page or the EWS.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 79
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new toner cartridge.
● Change the "Very Low" settings from the control panel
Change the "Very Low" settings from the control panel

Determine how the printer will notify you about very low cartridge levels.
1. Setup
2. Supply Settings
3. Black Cartridge
4. Very Low Setting
3. Select one of the following options:
● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing.
● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to
continue printing.
NOTE: The Low Threshold option allows you to define the level of ink that is considered very low.
Order supplies
Order supplies and paper for your HP printer.
Table 6-2 Options for ordering supplies
Ordering options Contact information
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL field. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.

Printer does not pick up paper or misfeeds
Review the following information about the printer not picking up paper or misfeeding paper.
● Introduction
● The printer does not pick up paper
● The printer picks up multiple sheets of paper
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside of the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
ENWW Printer does not pick up paper or misfeeds 81

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
The following image shows examples of the paper-size indentations in the trays. Most HP printers have
markings similar to these.
Figure 6-1 Examples of size markings

5. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-2 Technique for flexing the paper stack
1 2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 6-3 Roller locations for Tray 1 or the multipurpose tray

The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-4 Technique for flexing the paper stack
1 2
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 6-5 Stack height markings
Figure 6-6 Tab for the paper stack
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
7. Make sure the printing environment is within recommended specifications.

Clear paper jams
Review the following information about clearing paper jams.
● Introduction
● Experiencing frequent or recurring paper jams?
● Paper jam locations
● Clear paper jams in Tray 1
● Clear paper jams in the toner cartridge or fuser area
● Clear paper jams in the output bin
● Clear paper jams in the duplexer
Introduction
The following information includes instructions for clearing paper jams from the printer.
Experiencing frequent or recurring paper jams?

Follow the steps to solve problems with frequent paper jams. If the first step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer.
2. Check that the tray is configured for the correct paper size and type on the printer control panel. Adjust
paper settings if necessary.
a. Press the OK button to display the Home screen. Use the arrow buttons to navigate to Setup, and
then press the OK button again.
b. Use the arrow buttons and the OK button to navigate to and open the Paper setup menu.
c. Select the tray from the list.
d. Select Paper Type and then select the type of paper that is in the tray.
e. Select Paper Size and then select the size of paper that is in the tray.
3. Turn the printer off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
a. On the printer control panel, press the OK button to display the Home screen. Use the arrow buttons
to navigate to Setup, and then press the OK button again.

2. Print Quality Tools
3. Cleaning Page
Press OK.
c. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5. Print a configuration page to test the printer.
a. On the printer control panel, press the OK button to display the Home screen. Use the arrow buttons
to navigate to Setup, and then press the OK button again.
1. Reports
2. Printer Configuration Report
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Paper jam locations

Jams can occur in these locations.
Figure 6-7 Paper jam locations

1 2
6
4
1
3 3
Number Description
1 Output bin
2 Fuser area
3 Tray 3 (optional)
4 Tray 2
Duplexing area (remove Tray 2 for access)
5 Tray 1
6 Toner cartridge area (open the front door for access)
ENWW Clear paper jams 87

Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets have
been printed.
Clear paper jams in Tray 1

Use the following procedure to clear paper jams in Tray 1.
▲ Slowly pull the jammed paper out of the printer.

Use the following procedure to check for paper in all possible jam locations related to Tray 2.
1. Remove the tray from the printer.

2. Remove the paper from the tray, and discard any damaged paper.
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch
the release and move the rear paper guide to the correct position. It should click into place.
A4
11
B5
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack
is below the maximum-height indicators.

5. Reinsert and close the tray.

8. Remove the toner cartridge.
9. Lift the jam-access cover.
10. Remove any jammed paper.

11. Install the toner cartridge.

Use the following procedure to check for paper in all possible jam locations related to Tray 3.
1. Remove the tray from the printer.

2. Remove the paper from the tray, and discard any damaged paper.
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch
the release and move the rear paper guide to the correct position. It should click into place.
A4
11
B5
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack
is below the maximum-height indicators.

5. Reinsert and close the tray.


Clear paper jams in the toner cartridge or fuser area

Use the following procedure to check for paper in all possible jam locations in the toner cartridge or fuser area.

1

5. If jammed paper is visible, remove any jammed paper.

8. If no paper was jammed inside the print cartridge door, press the front door release button and open the
front door, and then open the rear door.
9. If jammed paper is visible, remove any jammed paper from the rear door area.
10. Close the rear door and the front door.

Clear paper jams in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin.
1. If paper is visible in the output bin, grasp the leading edge and remove it.

4. Open the rear door.
5. Remove any jammed paper from the rear door area.
6. Close the rear door and the front door.

Clear paper jams in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
1. Completely remove Tray 2 from the printer.
2. Push the green button to release the duplex pan.

4. Close the duplex pan.
5. Reinsert Tray 2.

6. Open the front door, and then close the front door.

Resolving print quality problems
Review the following information about resolving print quality problems.
● Introduction
● Troubleshoot print quality
● Troubleshoot image defects
Introduction
Use the information below to troubleshoot print-quality problems, including issues with image quality.
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
ENWW Resolving print quality problems 105

Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
● Update the printer firmware
● Print from a different software program
● Check the paper-type setting for the print job
● Check toner-cartridge status
● Print a cleaning page
● Visually inspect the toner cartridge or cartridges
● Check paper and the printing environment
● Try a different print driver
● Check the EconoMode settings
● Adjust print density
To troubleshoot specific image defects, see Troubleshoot Image Defects.
Update the printer firmware

Try upgrading the printer firmware.
See www.hp.com/support for more information.
Print from a different software program

Try printing from a different software program.
If the page prints correctly, the problem is with the software program from which you were printing.

Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
● Check the paper type setting on the printer
● Check the paper type setting (Windows)
● Check the paper type setting (macOS)
Check the paper type setting on the printer
Check the paper type setting on the printer control panel, and change the setting as needed.
1. Open the tray.
2. Verify that the tray is loaded with the correct type of paper.
3. Close the tray.
4. Follow the control panel instructions to confirm or modify the paper type settings for the tray.
Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as needed.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages.
4. Open the menus drop-down list, and then click the Paper/Quality menu.
5. Select a type from the Media Type drop-down list.

Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges, and if applicable, the status of
other replaceable maintenance parts.
● Step one: Print a supplies status page
● Step two: Check supplies status
Step one: Print a supplies status page
Use the control panel menus to print a supplies status page.
1. Press the OK button to display the Home screen.
1. Setup
2. Reports
3. Supplies Status Page
3. Press the OK button to print the report.
Step two: Check supplies status
The supplies status page contains information about the cartridges and other replaceable maintenance parts.
1. Look at the supplies status page to check the percent of life remaining for the toner cartridges, and if
applicable, the status of other replaceable maintenance parts.
● Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low.
● HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection
Warranty on this supply has ended appears on the supplies status page or in the EWS.
● The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement cartridge available to install when print quality is no longer acceptable.
● If you determine that you need to replace a toner cartridge, or another replaceable maintenance part,
the genuine HP part numbers are listed on the supplies status page.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has "HP" on it, or it has the HP logo. For more information on identifying HP
cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page

During the printing process, paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.

1. Setup
3. Print Quality Tools
4. Cleaning Page
3. When prompted, load plain Letter or A4 size paper into the paper tray, and then press OK.
A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the
page that prints.
Visually inspect the toner cartridge or cartridges

Follow these steps to inspect each toner cartridge:
1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.

Check paper and the printing environment
Use the following information to check the paper selection and the printing environment.
● Step one: Use paper that meets HP specifications
● Step two: Check the environment
● Step three: Set the individual tray alignment
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly affect print quality and is a common cause of print-quality or paper-feeding issues.
Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
● Do not place the printer in a confined space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specific trays.
1. Setup
2. Tray Management

3. Image Adjust, and select the tray to adjust
4. Print Test Page
3. Follow the instructions on the printed pages.
4. Scroll to Print Test Page again to verify the results, and then make further adjustments if necessary.
Try a different print driver

Try a different print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM304 or www.hp.com/
support/ljM404.
Table 6-3 Print drivers
Driver Description
HP PCL.6 driver If available, this printer-specific print driver supports older operating systems like Windows
XP and Windows Vista. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL 6 driver This printer-specific print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL-6 driver This product-specific print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP UPD PS driver ● Recommended for printing with Adobe software programs or with other highly
graphics-intensive software programs
● Provides support for printing from Postscript emulation needs, or for Postscript flash
font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
Check the EconoMode settings

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.

3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Adjust print density

Adjust the print density when your printing results are too dense or too light in color.
Complete the following steps to adjust the print density.
1. Open the HP Embedded Web Server (EWS) using one of the following methods:
Direct-connected printers:
a. Open the HP Printer Assistant:
● Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select
the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder
for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS).
Network-connected printers:
1. Setup
2. Network Setup
3. General Settings

3. In the left navigation pane, click Preferences to expand the options, and then click General Printer Settings.
4. Under Print Density, use the drop-down list to select the desired setting.
Troubleshoot image defects

Review examples of image defects and steps to resolve these defects.
Table 6-4 Image defects table quick reference
Sample Description Possible solutions
Table 6-11 Light print on page 118 Table 6-9 Gray background or dark print Table 6-7 Blank page — No print on page 116
on page 117

Table 6-4 Image defects table quick reference (continued)
Table 6-6 Black page on page 115 Table 6-5 Banding defects on page 115 Table 6-13 Streak defects on page 120
Table 6-8 Fixing/fuser defects on page 116 Table 6-10 Image placement defects Table 6-12 Output defects on page 119
on page 117
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a different ream of media or a different tray. Try using a different print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com for a list
of the supported paper sizes and types for the printer.

NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper.
The following examples depict letter-size paper that has passed through the printer short edge first.
Table 6-5 Banding defects
Dark or light lines which repeat down the

length of the page, and are wide-pitch 1. Reprint the document.
and/or impulse bands. They might be sharp
or soft in nature. The defect displays only in 2. Try printing from another tray.
areas of fill, not in text or sections with no
printed content. 3. Replace the cartridge.
4. Use a different paper type.
5. Enterprise models only: From the

Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the issue persists, go to

support.hp.com.
Table 6-6 Black page
The entire printed page is black.

1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is

installed correctly.
3. Replace the cartridge.

support.hp.com.

Table 6-7 Blank page — No print
The page is completely blank and contains

no printed content. 1. Make sure that the cartridges are
genuine HP cartridges.

3. Print with a different cartridge.
4. Check the paper type in the paper tray

and adjust the printer settings to
match. If necessary, select a lighter
paper type.

support.hp.com.
Table 6-8 Fixing/fuser defects
Slight shadows or offsets of the image are

repeated down the page. The repeated 1. Reprint the document.
image might fade with each recurrence.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.

support.hp.com.
Toner rubs off along either edge of the

page. This defect is more common at the 1. Reprint the document.
edges of high-coverage jobs, and on light
media types, but can occur anywhere on the 2. Check the paper type in the paper tray
page. and adjust the printer settings to
match. If necessary, select a heavier
paper type.

printer control panel, go to the Edge-
to-Edge menu and then select Normal.
Reprint the document.

printer control panel, select Auto
Include Margins and then reprint the
document.

support.hp.com.

Table 6-9 Gray background or dark print
The image or text is darker than expected

and/or the background is gray. 1. Make sure that the paper in the trays
has not already been run through the
printer.
3. Reprint the document.
4. Mono models only: From the Home

screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5. Make sure that the printer is within the

supported operating temperature and
humidity range.

support.hp.com.
Table 6-10 Image placement defects
The image is not centered, or is skewed on

the page. The defect occurs when the paper 1. Reprint the document.
is not positioned properly as it is pulled from
the tray and moves through the paper path. 2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper

stack is below the tray-full indicator.
Do not overfill the tray.
4. Make sure that the paper guides are

adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.

support.hp.com.

Table 6-11 Light print
The printed content is light or faded on the

entire page. 1. Reprint the document.
2. Remove the cartridge, and then shake

it to redistribute the toner.
3. Mono models only: Make sure that the

EconoMode setting is disabled, both at
the printer control panel and in the
print driver.

5. Print a Supplies Status Page and check

the life and usage of the cartridge.

support.hp.com.

Table 6-12 Output defects
Printed pages have curled edges. The curled

edge can be along the short or long side of 1. Reprint the document.
the paper. Two types of curl are possible:
2. Positive curl: From the printer control
● Positive curl: The paper curls toward panel, select a heavier paper type. The
the printed side. The defect occurs in heavier paper type creates a higher
dry environments or when printing temperature for printing.
high-coverage pages.
Negative curl: From the printer control
● Negative curl: The paper curls away panel, select a lighter paper type. The
from the printed side. The defect lighter paper type creates a lower
occurs in high-humidity environments temperature for printing. Try storing
or when printing low-coverage pages. the paper in a dry environment prior to
use, or use freshly opened paper.
3. Print in duplex mode.

support.hp.com.
The paper does not stack well in the output

tray. The stack might be uneven, skewed, or 1. Reprint the document.
the pages might be pushed out of the tray
and onto the floor. Any of the following 2. Extend the output bin extension.
conditions can cause this defect:
3. If the defect is caused by extreme
● Extreme paper curl paper curl, refer to the
troubleshooting steps for "Output
● The paper in the tray is wrinkled or curl."
deformed
● The paper is a non-standard paper
type, such as envelopes 5. Use freshly opened paper.
● The output tray is too full 6. Remove the paper from the output
tray before the tray gets too full.

support.hp.com.

Table 6-13 Streak defects
Light vertical streaks that usually span the

length of the page. The defect displays only 1. Reprint the document.
in areas of fill, not in text or sections with no
printed content. 2. Remove the cartridge, and then shake

support.hp.com.
NOTE: Both light and dark vertical streaks

can occur when the printing environment is
outside the specified range for temperature
or humidity. Refer to your printer's
environmental specifications for allowable
temperature and humidity levels.
Dark vertical lines which occur down the

length of the page. The defect might occur 1. Reprint the document.
anywhere on the page, in areas of fill or in
sections with no printed content. 2. Remove the cartridge, and then shake
3. Print a cleaning page.
4. Check the toner level in the cartridge.

support.hp.com.

Solve wired network problems
Check the following information to resolve wired network issues.
● Introduction
● Poor physical connection
● The computer is unable to communicate with the printer
● The printer is using incorrect link and duplex settings for the network
● New software programs might be causing compatibility problems
● The computer or workstation might be set up incorrectly
● The printer is disabled, or other network settings are incorrect
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
Poor physical connection

Check the cable connections.
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate with the printer

Verify that the printer is communicating with the network and your computer.
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all configured for the same network (also known as subnet).
3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer configuration page.
ENWW Solve wired network problems 121

4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
6. If the IP address is correct, delete the printer and then add it again.
7. Reinstall the printer software and driver.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly

An incorrectly configured computer can cause issues with printing.
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect

Check the network settings.
1. Review the printer’s configuration/networking pages to check the status of the network settings and
protocols.
2. Reconfigure the network settings if necessary.

Solve wireless network problems
To resolve network issues, try these steps in the order presented.
● Introduction
● Wireless connectivity checklist
● The printer does not print after the wireless configuration completes
● The printer does not print, and the computer has a third-party firewall installed
● The wireless connection does not work after moving the wireless router or printer
● Cannot connect more computers to the wireless printer
● The wireless printer loses communication when connected to a VPN
● The network does not appear in the wireless networks list
● The wireless network is not functioning
● Perform a wireless network diagnostic test
● Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether Wi-Fi Direct printing is enabled on your printer, print a configuration page from
the printer control panel
Wireless connectivity checklist

Review the following information to check wireless connectivity.
● Verify that the network cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
ENWW Solve wireless network problems 123

● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For macOS, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration completes
If the printer does not print after the wireless configuration completes, try these solutions.
1. Make sure that the printer is turned on and in the ready state.
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
If the printer does not print, and the computer has a third-party firewall installed, try these solutions.
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
If the wireless connection does not work after moving the wireless router or printer, try these solutions.
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a configuration page.
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.

Cannot connect more computers to the wireless printer
If additional computers cannot connect to the wireless printer, try these solutions.
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn off any third-party firewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN

Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list

If the network does not appear in the wireless networks list, try these solutions.
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning

If the wireless network is not functioning, try these solutions.
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a configuration page.
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the printer.
ENWW Solve wireless network problems 125

Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
1. From the printer control panel, press the OK button to display the Home screen.
2. Use the arrow buttons and the OK to navigate to and open the following menus:
1. Setup
2. Network Setup
3. Wireless Setting
4. Print Wireless Test Report
The printer prints a test page that shows test results.
Reduce interference on a wireless network

The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.

Index
Symbols/Numerics control panel buttons Ethernet (RJ-45)

550-sheet paper trays locating 5 locating 4
part numbers 30 covers, locating 4
550-sheet tray customer support F
jams 92 online 77 firmware
updating 74
A D formatter
accessories deleting locating 4
ordering 30 stored jobs 52, 57 fuser
part numbers 30 dimensions, printer 7, 9 jams 96
acoustic specifications 7, 11 double-sided printing
AirPrint 58, 61 Mac 49 G
Android devices Windows 46 genuine HP cartridges 33, 34
printing from 58, 62 drivers, supported 7
duplex printing H
B Mac 49 Help button
bin, output duplex printing (double-sided) locating 4
locating 4 settings (Windows) 46 Hi-Speed USB 2.0 printing port
browser requirements Windows 46 locating 4
HP Embedded Web Server 65 duplexer Home button
clear jams 102 locating 4
C duplexing HP Customer Care 77
Cancel button automatically (Windows) 46 HP Embedded Web Server (EWS)
locating 5 manually (Mac) 49 features 65
cartridge manually (Windows) 46 HP ePrint 60
dynamic security 32 dynamic security HP EWS, using 65
replacing 42 toner cartridge 32 HP Printer Home Page, using 65
cartridge policy 33, 34 HP Web Jetadmin 73
cartridge protection 33, 37 E
cartridges EconoMode setting 72, 106 I
order numbers 40 economy settings 72 image quality
checklist electrical specifications 7, 11 check toner-cartridge status 106,
wireless connectivity 123 Embedded Web Server (EWS) 108
cleaning assigning passwords 71 image quality issues
paper path 106 features 65 examples and solutions 105
control panel envelopes interface ports
locating 4 orientation 14, 16 locating 4
locating features 4, 5 envelopes, loading 26 IP network settings
configure 68
ENWW Index 127

J N paper pickup problems
jams network port solving 81, 84
550-sheet tray 92 locating 4 paper trays
causes of 86 network settings 68 part numbers 30
duplexer 102 networks paper type
fuser 96 HP Web Jetadmin 73 selecting (Windows) 46
locations 87 supported 7 paper types
output bin 100 selecting (Mac) 49
Tray 1 88 O paper, ordering 30
Tray 2 88 OK button part numbers
Tray 3 92 locating 5 accessories 30
Jetadmin, HP Web 73 on/off button replacement parts 31
jobs, stored locating 4 supplies 30, 31
creating (Windows) 52 online support 77 toner cartridges 30, 31
deleting 52, 57 Open source license 3 ports
Mac settings 52 operating systems (OS) locating 4
printing 52 supported 7 potential shock hazard 2
operating systems, supported 7 power
K ordering consumption 7, 11
keypad supplies and accessories 30 power connection
locating 4 OS (operating system) locating 4
supported 7 power switch
L output bin locating 4
LAN port clear jams 100 print drivers, supported 7
locating 4 locating 4 print media
loading loading in Tray 1 14
paper in Tray 1 14 P print on both sides
paper in Tray 2 18 pages per minute 7 Mac 49
paper in Tray 3 22 pages per sheet manually, Windows 46
local area network (LAN) selecting (Mac) 49 Windows 46
locating 4 selecting (Windows) 46 printing
paper stored jobs 52
M jams 87 printing on both sides
Mac driver settings loading Tray 1 14 settings (Windows) 46
Job Storage 52 loading Tray 2 18 private printing 52
manual duplex loading Tray 3 22 product number
Mac 49 selecting 106, 110 locating 4
Windows 46 Tray 1 orientation 14, 16 protect cartridges 33, 37
memory Tray 2 orientation 18, 20
included 7 Tray 3 22 R
memory chip (toner) Tray 3 orientation 24 replacement parts
locating 40 paper jams part numbers 31
minimum system requirements 7 550-sheet tray 92 replacing
mobile printing duplexer 102 toner cartridges 42
Android devices 58, 62 fuser 96 RJ-45 port
mobile printing solutions 8 locations 87 locating 4
mobile printing, software supported output bin 100
7, 8 Tray 1 88 S
multiple pages per sheet Tray 2 88 security features 71
printing (Mac) 49 Tray 3 92
printing (Windows) 46
128 Index ENWW

serial number loading envelopes 26
locating 4 paper orientation 14, 16
shut down after delay Tray 2
setting 72 jams 88
Sign In button loading 18
locating 4 paper orientation 18, 20
Sign Out button Tray 3
locating 4 jams 92
sleep delay loading 22
setting 72 paper orientation 22, 24
specifications trays
electrical and acoustic 7, 11 capacity 7
storage, job included 7
Mac settings 52 locating 4
store print jobs 52 troubleshooting
stored jobs check toner-cartridge status 106,
creating (Mac) 52 108
creating (Windows) 52 jams 86
deleting 52, 57 network problems 121
printing 52 paper feed problems 81
storing jobs print quality 106
with Windows 52 wired network 121
supplies wireless network 123
low threshold settings 79 two-sided printing
ordering 30 settings (Windows) 46
part numbers 30, 31
replacing toner cartridges 42 U
using when low 79 USB port
support locating 4
online 77
supported operating systems 7 W
system requirements web browser requirements
HP Embedded Web Server 65 HP Embedded Web Server 65
minimum 7 Web sites
customer support 77
T HP Web Jetadmin, downloading
technical support 73
online 77 weight, printer 7, 9
toner cartridge Wi-Fi Direct Print 7
dynamic security 32 Wi-Fi Direct Printing 58, 59
low threshold settings 79 wireless network
using when low 79 troubleshooting 123
toner cartridges wireless network interference 123,
components 40 126
order numbers 40
part numbers 30, 31
replacing 42
Tray 1
jams 88
ENWW Index 129

130 Index ENWW

HP Laserjet Pro m404

Uploaded by

Copyright:

Available Formats

HP Laserjet Pro m404

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

HP Laserjet Pro m404

Uploaded by

Copyright:

Available Formats

HP LaserJet Pro M304-M305, M404-M405

© Copyright 2019 HP Development Company, Adobe®, Adobe Photoshop®, Acrobat®, and

UNIX® is a registered trademark of The Open

1 Printer overview ........................................................................................................................................................................................ 1

2 Paper trays .............................................................................................................................................................................................. 13

3 Supplies, accessories, and parts .......................................................................................................................................................... 29

5 Manage the printer ................................................................................................................................................................................. 63

6 Solve problems ....................................................................................................................................................................................... 77

Index ........................................................................................................................................................................................................... 127

● Potential shock hazard

● Open source license

● Printer hardware setup and software installation

For more information:

● Install and configure

● Learn and use

● Download software and firmware updates

● Join support forums

● Find warranty and regulatory information

● Caution: Electric shock

● Caution: Keep body parts away from moving parts

● Caution: Sharp edge in close proximity

Potential shock hazard

2 Chapter 1 Printer overview ENWW

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Unplug this product from wall outlets before cleaning.

● Install the product securely on a stable surface.

Open source license

ENWW Open source license 3

● Printer front view

● Printer back view

● Control panel view

Printer front view

Figure 1-1 Printer front view

1 2-line backlit control panel

2 Front door release button (access to the toner cartridge)

3 Power on/off button

7 Output bin extension

Printer back view

4 Chapter 1 Printer overview ENWW

1 USB port (for job storage and private printing)

NOTE: This port might be covered.

2 USB interface port

3 Ethernet port (network models only)

NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.

6 Dust cover for Tray 2

NOTE: Dust cover flips up when legal-size or A4-size paper is loaded.

7 Serial number and product number label

8 Rear door (access for clearing jams)

Control panel view

ENWW Printer views 5

Number Item Description

● Exit the control panel menus.

● Scroll back to a previous menu in a sub-menu list.

8 OK button Press the OK button for the following actions:

● Open the control panel menus.

● Open a sub-menu displayed on the control panel display.

● Select a menu item.

● Clear some errors.