Appendix A: Early Termination Charges

Data Bundle - 1GB - 12months 1GB - 24months 4GB - 12months 4GB - 24months 10GB - 12months 10GB - 24months

Early Term Charge AED 75 AED 50 AED 125 AED 100 AED 200 AED 150
Total Early Termination Charges /Foreclosure Fees = Early Term. charges * no. of months remaining pending in the contract.

Specific Terms and Conditions for Installment Option

Version: April 2009.
These additional terms apply to each specific Service the Customer orders. In the event of any inconsistency between the General Terms and Conditions for Business Services, the Mobile Services specific terms and
conditions and these specific terms, these terms shall prevail.
1. Installment Option
Where the Customer chooses to take the device and/or handsets on Installment rather than purchase them from du then the following terms shall apply:
1.1. all devices and/or handsets are available on lease;
1.2. a minimum lease period shall apply. The Customer has the option to choose from a variety of different commitment periods (the “Installment Term”). Further information is available with a
designated du account manager. If the Customer terminates the lease before the end of the Installment Period then the Customer shall remain liable for any outstanding charges for the device and/or handset
and the recurring charges until expiry of the Installment Term;
1.3. all devices and/or handsets provided by du to the Customer remains the property of du until full payment for such devices and/or handsets have been made by the Customer;
1.4. the charges payable by the Customer for: (a) the price of the Device; and (b) the recurring charges per Device may depend on which Installment Term the Customer has chosen. Please refer to
the Customer's Proposal for the prices and details;
1.5. du shall be entitled to terminate the lease if the device and/or handset is not in use for more than one (1) month. The Customer shall remain liable for any outstanding charges for the device
and/or handset and the recurring charges until expiry of the Installment Term; and
1.6. du is not liable if the device and/or handset does not work. Standard warranties apply with respect to the device and/or the handset and the Customer should contact its warranty supplier.
Specific Terms and Conditions for Business ServicesVersion: March 2009
1.1. These additional terms apply to each specific Service the Customer orders. In the event of any inconsistency between the General Terms and these specific terms, these specific terms and
conditions shall prevail.
2. Business Super Plan

1.7. The Fixed Term for the Business Super Plan is one month from the date the services start.
1.8. Business Super Plans are post paid plans, with free bundled units (minutes and/or SMS). The Customer can choose from different plans depending on its usage needs. At the end of the month
any unused free bundled units cannot be carried forward.
1.9. Free unused units will be pro-rated if the Customer changes its plan at any time. If the number of the pro-rated minutes available is less than those already used by the Customer then the
Customer must pay the difference.
1.10. A Customer on a Business Super Plan can downgrade to Business Monthly plan for free. If downgrading to a PAYG plan then there will be a migration fee payable - please refer to the User Guide
and Tariff Plan for the amount.
1.11. The Customer cannot choose a metallic number whilst on a Business Super Plan.
3. Mobile Services
3.1. The Fixed Term for Mobile Services is one month from the date the services start.
3.2. Any SIM card du supplies as part of the Mobile Services belongs to du, and the Customer agrees that it and its End-users will take good care of it. du will replace free-of-charge any SIM card
which is defective through faulty design or workmanship, but otherwise may charge for replacement SIM cards.
3.3. The Customer may change its Tariff Plan at any time, but any change will only take effect from the beginning of the following billing month. If Mobile TV is provided as part of the Mobile Service
then du reserves the right to change any or all TV channels at any time without notice.
3.4. The Customer's ability to use certain Services and features will depend on the features and functionality of the handsets used by the End-users. If the Mobile Service plan provides access to pre-
paid wallets then the pre-paid wallets can be used by the End-users by using the prefix *. The cost of outgoing calls, SMS or MMS will not be charged to the Customer's postpaid accounts nor be shown
in the postpaid billing statement. The Customer or the End-user can top up the pre-paid wallet in the same way as the PAYG Plan. Please refer to the most recent Tariff Plan for prices. If credit limits
have been applied the pre-paid wallet will not be available for use if the Customer, or one of its End-users, line is barred or suspended.
3.5. If the Customer's Mobile Service Plan gives the option to choose numbers from a list provided by du then the Customer will be charged a monthly commitment fee for the chosen number.
Please refer to the User Guide and Tariff Plan for the monthly commitment fees and charges for usage.
3.6. The Customer agrees that within 30 days of activation of a SIM, or transfer of a SIM to a new End-user, the Customer will provide du with a list of the names, ID (type and number) and
nationality of all its End-users. Following a request from du in respect of a specific SIM MSISDN, the Customer further agrees to provide du, within 24 hours, a clear copy of the End-user's ID. For the
purposes of this paragraph, “ID” means any one of the following: UAE National ID; passport (showing ID and residence visa if relevant); UAE driving licence; GCC national ID. This information is required
to comply with legal and regulatory requirements and a failure to provide the information within the time limit will result in the SIM being deactivated.
4. Mobile Roaming Services
4.1. Mobile roaming relies on the telecommunication systems of foreign networks over which du has no control and for this reason du cannot guarantee quality or availability of Mobile Services
when the Customer's End-users are roaming.
4.2. The Customer may have to provide a roaming deposit in order to utilize the Roaming Services. du may retain any roaming deposit for up to 60 days after the Roaming Service has been cancelled.
du may also use the Customer's deposit against any amounts due on the Mobile Account for Roaming Services.
4.3. When the Mobile Services are used outside the UAE the Customer and its End-user is responsible for complying with all local laws and regulations governing such use.
4.4. Some discounts available on the Customer's Tariff Plan, or certain Mobile Services, will not be available to the End-user whilst roaming. Please refer to the User Guide or visit www.du.ae for
details.
5. Other Services
5.1. Voice Services are not available under the Data Line Services.
5.2. The Customer may, when using du's WiFi Services, choose to add the Customer's WiFi charges to the Customer's Mobile Account.
5.3. I agree that the use of iPhone means I accept Apples iPhone software license agreement and other terms found in the iPhone Box
Specific Terms and Conditions for Business Services - Data ServicesVersion: May 2010
These additional terms apply to each specific Service the Customer orders. In the event of any inconsistency between the General Terms and these specific terms, these specific terms and conditions shall prevail.
6. Data Services
6.1. The Fixed Term for Data Services shall be as specified on the Order Form or Application Form. If the Customer terminates the Data Services prior to the expiry of the Fixed Term then the
Customer may be liable to pay an early termination fee.
6.2. Any SIM card du supplies as part of the Data Services belongs to du, and the Customer agrees that it and its End-users will take good care of it. du will replace free-of-charge any SIM card which
is defective through faulty design or workmanship, but otherwise may charge for replacement SIM cards.
6.3. The Customer may change its Tariff Plan at any time, but any change will only take effect from the beginning of the following billing month.
6.4. The Customer's ability to use certain Services and features will depend on the features and functionality of the handsets used by the End-users.
6.5. If the Customer's Data Service Plan gives the option to choose numbers from a list provided by du then the Customer will be charged a monthly commitment fee for the chosen number. Please
refer to the User Guide and Tariff Plan for the monthly commitment fees and charges for usage.
6.6. The Customer agrees that within 30 days of activation of a SIM, or transfer of a SIM to a new End-user, the Customer will provide du with a list of the names, ID (type and number) and
nationality of all its End-users. Following a request from du in respect of a specific SIM MSISDN, the Customer further agrees to provide du, within 24 hours, a clear copy of the End-user's ID. For the
purposes of this paragraph, “ID” means any one of the following: UAE National ID; passport (showing ID and residence visa if relevant); UAE driving licence; GCC national ID. This information is required
to comply with legal and regulatory requirements and a failure to provide the information within the time limit will result in the SIM being deactivated.
7. Data Roaming Services
7.1. Data roaming relies on the telecommunication systems of foreign networks over which du has no control and for this reason du cannot guarantee quality or availability of Data Services when the
Customer's End-users are roaming.
7.2. The Customer may have to provide a roaming deposit in order to utilize the Roaming Services. du may retain any roaming deposit for up to 60 days after the Roaming Service has been
cancelled. du may also use the Customer's deposit against any amounts due on the Data Account for Roaming Services.
7.3. When the Data Services are used outside the UAE the Customer and its End-user is responsible for complying with all local laws and regulations governing such use.
7.4. Some discounts available on the Customer's Tariff Plan, or certain Data Services, will not be available to the End-user whilst roaming. Please refer to the User Guide or visit www.du.ae for details.
8. Other Services
8.1. The Customer may, when using du's WiFi Services, choose to add the Customer's WiFi charges to the Customer's Data Account.