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INFORMATION TECHNOLOGY
SUPPORT SERVICE
Level I
LEARNING GUIDE # 34

Unit of Competence : Demonstrate work values

Module Title : Demonstrating work values
LG Code : ICT ITS1 M10 L04 LG 34
TTLM Code : ICT ITS1 TTLM10 1019v1

LO 4: Maintain integrity of conduct in the

workplace
 INTRODUCTION Learning Guide # 34

This learning guide is developed to provide you the necessary information regarding the following content
coverage and topics –

• How to Maintain Your Integrity in the Workplace

This guide will also assist you to attain the learning outcome stated in the cover page. Specifically,
upon completion of this Learning Guide, you will be able to –

• Demonstrate personal work practices and values consistently with acceptable ethical conduct and
company’s core values.
• Provide instructions to co-workers based on ethical, lawful and reasonable directives.
• Share company values/practices with co-workers using appropriate behavior and language.

Learning Activities
1. Read the specific objectives of this Learning Guide.
2. Read the information written in the “Information Sheets 1” in page 3-6.
3. Accomplish the “Self-check” in page 8.

Your teacher will evaluate your output either satisfactory or unsatisfactory. If unsatisfactory, your
teacher shall advice you on additional work. But if satisfactory you can proceed to the next topic.
 Maintain Integrity of conduct in the Work
Information Sheet 1
place

1.1. Conduct in the work Place

Our behavior within the workplace can contribute positively to creating a productive and
harmonious environment in which company staff can be inspired and achieve their full potential.
However, when behavior is inappropriate or dysfunctional it can have serious consequences on
productivity, job satisfaction and on the physical and psychological well being of staff. The
company Code of Conduct sets out the behavior or conduct expected of all staff of the company
whether they are on company grounds or representing company elsewhere. All members of the
company community have a duty of care to each other and must comply at all times with the
Code. The company aims to prevent and minimize behavior which may adversely affect the
harmony of the workplace and/or cause harm or injury to others.
1.2. Principles of Workplace Conduct

The Code of Conduct describes how staff of the company should treat other members
of the company community. In summary, the Code requires that staff model
professional behavior and standards of conduct and therefore behave

1.3. Maintain Your Integrity in the Workplace

• Code of Ethics
As an IT professional, I am committed to the highest
standards of ethical and professional conduct, and agree
to be guided by this code of ethics.

• Professionalism

I will maintain professional conduct in the workplace, and will not allow personal feelings or
beliefs to cause me to treat people unfairly or unprofessionally.

Personal Integrity

I will be honest in my professional dealings, and forthcoming about my competence and the
impact of my mistakes. I will seek assistance from others when required.

I will avoid conflicts of interest and biases whenever possible. When my advice is sought, if I
have a conflict of interest or bias, I will declare it if appropriate, and recuse myself if necessary.

Privacy
I will access private information on computer systems only when it is necessary in the course
of my technical duties. I will maintain and protect the confidentiality of any information to which I
may have access regardless of the method by which I came into knowledge of it. Laws and Policies
I will educate myself and others on relevant laws, regulations and policies regarding the
performance of my duties.

Communication

I will communicate with management, users and colleagues about computer matters of mutual
interest. I will strive to listen to and understand the needs of all parties.

System Integrity

I will strive to ensure the necessary integrity, reliability, and availability of the systems for
which I am responsible.

I will design and maintain each system in a manner to support the purpose of the system to the
organization.

Education

I will continue to update and enhance my technical knowledge and other work-related skills. I
will share my knowledge and experience with others.
 Responsibility to Computing Community

I will cooperate with the larger computing community to maintain the integrity of network and
computing resources.

• Social Responsibility

As an informed professional, I will encourage the writing and adoption of relevant policies and
laws consistent with these ethical principles.

• Ethical Responsibility

I will strive to build and maintain a safe, healthy, and productive workplace.
I will do my best to make decisions consistent with the safety, privacy, and well-being of my
community and the public, and to disclose promptly factors that might pose unexamined risks or
dangers.

I will accept and offer honest criticism of technical work as appropriate and will credit properly
the contributions of others.

I will lead by example, maintaining a high ethical standard and degree of professionalism in the
performance of all my duties. I will support colleagues and co-workers in following this code of ethics.
How to Maintain Your Integrity in the Workplace
Honesty, Confidentiality and Hard Work Will Earn Employee's the Respect They Deserve
Very few people can honestly say that they have landed their dream job. Many of us work for
companies we do not particularly like and with people we cannot wait to get away from at the end of
the day. People stay in their jobs mainly for the financial security, so that they can provide for
themselves and their families. But in order to be more successful, how can employees develop and
maintain their integrity in the workplace?
#1 Do not steal your employer's time

If your work hours are between 9:00am-5:00pm do not show up at 9:10am and then clock off
early at 4:30pm, unless you have prior permission to do so due to a doctor's appointment or some
other valid reason. Over one month, regularly missing 40 minutes a day amounts to over 13 hours
that you have stolen from your employer. Employees who receive an hourly wage will need to fill in a
time sheet that details the days and hours that they have worked. So if you have not worked the full 8
hours for that day, do not lie. Fill in the hours you have been present. Who knows, a generous boss
may even allow you the extra money if you are honest enough to admit you did not work the hours
you should have done but you agree to make it up later on.

#2 Never bad mouth your employer

 Even after work hours, you should be careful of what you say about your employer. If you visit
a public place, such as a restaurant, and then start talking badly about your employer, chances are,
someone who knows your employer may hear you and repeat what you have said. Disloyal
employees are not wanted and are often given their marking papers before long. So even if you do
not personally like your employer, keep your thoughts to yourself. Unburden yourself to a close family
member such as your spouse, but do not talk about problems you are having at work in a public
place.

#3 Maintain confidentiality

It is not just the medical profession that insists upon client confidentiality. Many other fields,
such as nursing homes and banks also expect their employees to keep work related issues
confidential. Once you have signed a contract, you have agreed to abide by the company's policies
and procedures that are related to confidentiality. Breaching these rules, except with prior permission
and under very special circumstances, will result in dismissal.

#4 Be industrious

Have you ever noticed how lazy employees seem to have more to complain about than those
who are industrious? The fact is, that even very boring professions can be easier to handle if
employees are industrious and get their work completed. It will also make the day go by more quickly
for them, rather than drag along.

#5 Do not take too many breaks

This point is linked to #1. If the company policy only allows one 15 minute break at 10:30am
and then a 30 minute lunch break from 12:00pm-12:30pm, be careful to follow these rules. Do not
 exceed these times or take more breaks than it is necessary to take, or you risk incurring the
displeasure of your colleagues as well as your employer.

Employees who maintain their integrity and who give their employer an honest day's work are
more likely to gain their employer's respect and be assigned more responsibility in the company.
They will be the ones who will be remembered when promotions come around and added bonuses
will come with that. But most important of all, they will have a better conscience and feel more secure
in their job if they are careful to maintain their integrity within the workplace.

Self-Check -1 Written Test

Directions: Answer all the questions listed below.

1. What is Ethical responsibility?

Note: Satisfactory rating - 3 and 5 points Unsatisfactory - below 3 and 5 points

Answer Sheet
Score = ___________
Rating: ____________