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This document contains 4 multiple choice practice questions from the ServiceNow CSA exam. The questions cover topics like the components that can be included in a Service Catalog, how records are handled during an import when fields are coalesced, the definition of a metric in ServiceNow reporting, and how display sequence is controlled in a Service Catalog item. For each question, answer options are provided along with the community's most voted answer and the stated correct answer.

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Madhu Sai
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105 views

Csa 1

This document contains 4 multiple choice practice questions from the ServiceNow CSA exam. The questions cover topics like the components that can be included in a Service Catalog, how records are handled during an import when fields are coalesced, the definition of a metric in ServiceNow reporting, and how display sequence is controlled in a Service Catalog item. For each question, answer options are provided along with the community's most voted answer and the stated correct answer.

Uploaded by

Madhu Sai
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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8/16/22, 12:16 AM CSA Exam – Free Actual Q&As, Page 1 | ExamTopics

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Topic 1 - Single Topic

Question #1 Topic 1

A Service Catalog may include which of the following components?

A.
Order Guides, Exchange Rates, Calendars

B.
Order Guides, Catalog Items, and Interceptors

C.
Catalog Items, Asset Contracts, Task Surveys

D.
Record Producers, Order Guides, and Catalog Items

Correct Answer:
D

Community vote distribution


D (100%)

Question #2 Topic 1

Which one of the following statements applies to a set of fields when they are coalesced during an import?

A.
If a match is found using the coalesce fields, the existing record is updated with the information being imported
Most Voted

B.
If a match is not found using the coalesce fields, the system does not create a Transform Map

C.
If a match is found using the coalesce fields, the system creates a new record

D.
If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Correct Answer:
A

Community vote distribution


A (100%)

https://www.examtopics.com/exams/servicenow/csa/view/ 1/2
8/16/22, 12:16 AM CSA Exam – Free Actual Q&As, Page 1 | ExamTopics

Question #3 Topic 1

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A.
A metric is a report gauge used on homepages to display real-time data

B.
A metric is a time measurement used to report the effectiveness of workflows and SLAs

C.
A metric is used to measure and evaluate the effectiveness of IT service management processes

D.
A metric is a comparative measurement used to report the effectiveness of flows and SLAs.

Correct Answer:
C

Question #4 Topic 1

The display sequence is controlled in a Service Catalog Item using which of the following?

A.
The Default Value field in the Catalog Item form

B.
The Sequence field in the Catalog Item form

C.
The Order field in the Variable form

D.
The Choice field in the Variable form

Correct Answer:
C

Next Questions 

https://www.examtopics.com/exams/servicenow/csa/view/ 2/2

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