CHAPTER I PERSONALITY DIFFERENCES 

Your image is a reproduction or a We are all different because of three

mental picture of you as seen by others. factors: 
Thus, other people’s reactions to you can
tell you whether your image is working for 1. Heredity - we are born with a set of
you or against you. The way you are treated genes and chromosomes which we inherit
in this world depends largely on the way you from our forefathers and our parents. 
present yourself; the way you look, the way 2. Environment – this consists of your
you speak and the way you behave.  family, school, church, social groups, and
other groups with whom we interact from
PERSONALITY – the sum total of the the very beginning. 
qualities and characteristics of a person as 3. Experiences – these consists of
shown in her manner of walking, talking, everything we do or get in touch with,
dressing, and her attitudes, interests, and everywhere we got in short, everything that
ways of reacting to other people.  we are exposed to in our lifetime, whether
physical, emotional, or social experiences. 
COMPONENTS OF PERSONALITY
1. Physical  TECHNIQUES IN IMPROVING
2. Intellectual PERSONALITY 
3. Social 
4. Emotional  1. Realize that improvement is needed. 
5. Value System  2. Have a strong motive or desire to
improve. 
HOW PERSONALITY IS REVEALED 3. Take an inventory or make a checklist of
the strong and weak points or what is to be
Sometimes, crisis situation reveals improved, and 
the real personality. We have heard such 4. Have a step by step plan for
remarks as “I never thought that she was so improvement. 
selfish and so self-centered” or “It was only
after we got married that I realized how kind FACING YOUR WORLD 
and thoughtful he is” or “After years of
courtship did I realize what a wonderful With mirror in hand, examine your
person he is”.  reflection thoughtfully, as if you were looking
at another person for the first time. Consider
WHY IS THE STUDY OF PERSONALITY
the face first its general structure and
IMPORTANT?
features and then it expression and try to
The study of the human personality imagine how you would react should you,
could very well be one of the most astonishingly, meet up with your double. 
significant studies for you not only now but
in the future as well. For it is through CREATING YOUR VISUAL STATEMENT 
understanding of your own personality and
the personalities of your fellowmen that  Through an extensive study of line,
shape, and color, you create your very own
Visual Statement. Every moment of our
will spell the difference between success lives, we communicate with other people.
and failure in your dealings with them. An Even before a word is spoken, most
understanding of your personality and perceptions and judgments are made. Are
others’ can make the difference between you warm and friendly or cold and aloof, a
satisfactory and unsatisfactory adjustment.  success or a failure? These are only some
of the traits which can be and often are
transmitted visually.  Outer Beauty – is highlighted not only by
personal attractiveness but by outer
PURPOSE OF VISUAL STATEMENT  behavior, poise, and education. Your
speech, diction, grammar, and sensitivity in
communication reflect your true nature. It is
 To visually create a message which your total image 
communicates what you want others that determines just how beautiful or
to know about you through your handsome you really are. 
appearance. 
 To convey outwardly your level of Inner Beauty - refers to the personality of a
inner confidence.  person, including their mind and characters.

TAKING CENTER STAGE  Liking Yourself – an essential to beauty is

to like yourself, even to love yourself.
Your body is a wondrous creation, Respect and love for your unique self and
but it can be weakened by neglect or abuse. an understanding of your nature go hand in
On the other hand, the flow of good health, hand with respect, love, and understanding
good grooming and flattering use of of others. Only when you begin to like
cosmetics and clothing can insure that you yourself will you become a vital, interested
fulfill your potential and make a positive and interesting person.   
impression on everyone you meet. 
The object is to develop a friendly
relationship with yourself. If you would not
DEFINING BEAUTY IN MEN AND want yourself as a friend, ask why. Your
WOMEN  answer will reveal the small or large
changes you need to make to become a
Beauty – it is an innate quality, a way of person you can sincerely admire. 
being, a manner of acting and a way of
looking. 
 CHAPTER II
THE BASIC WARDROBE
FASHION FINESSE 
 Clothing is for protection, comfort, modesty and enhancement of beauty. 
 Appropriateness above all is the best rule. Dress within the bounds of classic good taste. 
 Appropriateness is determined by a number of factors and can change dramatically from
situation to situation. 
 Fashion is serious. What you wear reveals a significant message about you and your world. 
TAKING STOCK 
 Economic Level 
 Educational Level 
 Social Position 
 Level of Sophistication 
 Family Background 
 Successfulness 
 Moral Character 

ASSEMBLING A BASIC WARDROBE 

 Clean up Your Closet 
 Hang together everything that goes together 
 Coordinate in one group 
 Keep evening wear separate 
 Know your Figure 
 Shop wisely and well. 

DRESSING FOR THE OCCASION 

 Dress properly to befit the occasion 
 Interpret the season’s fashion based upon the timeless qualities of past traditions. 
 Incorporate flair and style
 Keep a keen sense of appropriateness not only to the occasion but also to your figure, lifestyle
and age. 

SHOPPING RULES 
 Go shopping alone or a friend whose taste you trust. 
 Consider versatility 
 Do not overlook underclothing. 
SHOPPING STRATEGIES 
 Pre-shopping or window shopping is recommended before the actual buying. 
 Determine what you need and make sure you try on clothes before buying them. 
 Avoid high-fashion fads, concentrate on conservative stylish clothes. 
 Avoid shopping out of loneliness 
 Don’t shop for bargains. Don’t judge merchandise by its price tags. 

LINE IN CLOTHES

 Vertical Line – It’s creates an illusion of height and makes the person look taller. 
 Horizontal Line – it cuts the height and add width. Contrasting two colors in two-piece
outfits create horizontal line and minimizes height. 
COLOR: THE LINK IN THE TOTAL LOOK 
The first principle in decorating yourself is understanding not only what colors are right for you,
but which shades and clarities of those colors you should wear. 
Some attributes of colors are lightness, brightness, shades and clarity. Light colors transmit
more light. Brightness is that attribute by which an area to judge to emit more or less light.
Brightness varies from invisible to dazzling. 
YOU COLOR SPECTRUM 
The primary colors are red, blue and yellow. Secondary and tertiary colors are combinations of
these. Red and blue make violet, red and yellow make orange and blue and yellow make green. 
Combinations of colors are: 
1. Monochromatic – this color combination results in the use of the same color, but different
shades. An example of this is brown, light brown and beige. 
2. Complementary – this results in the use of two colors, opposite each other in the color
wheel. Examples are red and green, blue and yellow. 
3. Analogous – this combination uses two colors beside each other in the color wheel.
Examples are blue and green, yellow and orange, red and purple. 
4. Triadic – this combination is made up of three colors that form an equi-distant triangle on
the color wheel. These are purple, green and yellow; red, blue and green. 

THE MEANING OF COLOR 

Red – is the color of fire and blood, so it is associated with energy, war, danger, strength,
power, determination as well as passion, desire and love. Red is very emotionally intense color. 
Pink – signifies romance, love and friendship. It denotes feminine qualities and passiveness. 
Brown – suggests stability and denotes masculine qualities. 
Orange – combines the energy of red and the happiness of yellow. It is associated with joy,
sunshine, and the tropics. Orange represents enthusiasm, fascination, happiness, creativity,
determination, attraction, success,  and encouragement. 
Green – is the color of nature. It symbolizes growth, harmony, freshness, and fertility. Green
has strong emotional correspondence with safety. 
Blue – is the color of the sky and sea. It is associated with depth and stability. It symbolized
trust, loyalty, wisdom, confidence, intelligence, faith, truth and heaven. 
Purple – combines the stability of blue and the energy of red. Purple is associated with royalty. 
 CHAPTER III
MEN’S FASHION
This chapter will help you transform yourself from a college student to a professional. It will
show you the right mix for various occasions. Although style is something personal and no one should
tell you how to dress, there are certain rules of conventions that must be followed in order to mix in
society. 
 SUIT 
1. Fabric – the first impression is the suit’s quality. High quality fabrics feel smooth, look right, well-
defined ad natural. 
2. Lining made of rayon is necessary on the chest, back ad sleeves. 
3. Pockets should be smooth. 
4. Pants should have buttons to allow wearing of suspenders
5. Buttons should be made from leather, mother of pearl, brass or ceramic. 
When you go shopping for a suit you, you should wear the shirt, undershirt, underwear, cufflinks, tie,
shoes, belt, and wallet. 
Check the following: 
1. Coat length - the button of the coat should be long enough to cover the seat your pants. The top
button should sit just below your waist. 
2. Sleeves – the shirt’s sleeve cuffs ending at your wrist bone but extend from your jacket sleeve by
about ½ inch. This is important if you are wearing cuff links. 
3. Collar – the back of the coat collar should rest about ½ inch below the back of the shirt collar.
4. Lapels – should not extend no more than halfway to the shoulder.
5. Shoulders – padding on the shoulders go in and out of style so just stay where it is comfortable for
your size and shape.
6. Armholes – be sure they are cut high enough. 

THE NECKTIE 
The necktie is like the first violin in an orchestra; it occupies center stage and when a
mistake is made, it is noticed. So select your tie with care. 

PATTERNS OF TIES 

1. Club – a tie repeating patterns of clubs is served to identify membership in certain clubs 
2. Paisley – a tie with curved teardrops. In 1930, paisley pattern was first used to decorate ties.
Large paisley patterns are used for casual wear. 
3. Plaid – of at least 3 colors, plaids is composed of lines or bars crossing at right angles. This
is also for casual wear. 
4. Dots – small dots known as pin dots are considered among the more casual patterns. 
5. The tie for formal wear has no patterns. It is plain of a color that match your outfit. 
 How to tie a knot 

BELTS OR SUSPENDERS 
A Belt is appropriate as suspenders for wearing with a suit or sport jacket, although suspenders
remain the only choice for black tie or white tie. Aside from the advice that you should not wear belts
and suspenders together, there are only two additional aesthetic points to keep in mind;
First, don’t wear belt if you wear a vest: a belt creates a bulge, and a buckle ruins the look of simplicity
of a vest and trousers. Second, you should wear a tie if you wear suspenders because a four in hand
provides aesthetic balance by adding to the vertical suspender lines and helps creates the dressier look
that suspenders have come to convey. 

SHOE BASICS 
1. There are two basic shoe styles that are appropriate for work;
2. The Laces – these are for more formal wear. 
3. The more common ones for work are the loafers (moccasins) of the ones that look like driving
shoes but are of leather or leatherette. 
4. Sandals or flip-flops are not worn at work. 
5. Slippers are definitely out.  
 CHAPTER IV
FACE AND HAIR - HANDS AND FEET-
This chapter will help you identify different face shapes, especially yours and be able to
apply the correct make up on your face that will match with your hairstyle together with proper
hand and hair care to avoid face problems.

FACE SHAPES 
1. Oval - Stylist generally agree that you can wear any hairstyle than any other face shapes.
2. Round - if your face looks circular and you have full cheeks.
3. Square - if it is broadest at the forehead and jawline. 
4. Oblong - an oblong face is about one and a half times longer than it is wide.
5. Diamond - is fullest at the center.
6. Heart - widest at the forehead and cheeks and narrow at the chin.

FACIAL FEATURE AND HAIR STYLES

1. High forehead - bangs are ideal.
2. Low forehead - soft bangs will make your forehead look longer. You can wear your hair any
length, but avoid parting in the middle.
3. Large ears - you can wear your hair short provided the tips of your ears are concealed.
4. Short neck - a layered style will make your neck look longer. 
5. Long neck- width and fullness at the sides will make your neck look shorter. 
6. Receding chin - short full bangs add height at the crown and will draw attention from your
chin.
7. Prominent jaw - a below-chin-length cut angled. Avoid full bangs.

CARE OF THE SKIN 

Looking beautiful is directly related to having and maintaining a clear, healthy skin. The
first step to lessen unattractive facial expressions to some degree, avoid pouting, frowning, and
making faces.
Four basic types of skin:

1. Normal skin- which has neither too much oil or too little. It is firm and fairly elastic.
2. Dry skin - tends to appear flat and flaky. It feels stretched and somewhat dry to the touch.
3. Oily skin - is easy recognizable. Tiny beads of moisture cling to the surface giving the skin a
greasy look. 
4. Combination skin - a little bit harder to identify. This is the skin that is oily across the
forehead and down the nose to the chin.

There are nine commandments for a healthy skin:

1. Cleanse day and night with proper cleanser.
2. Tine the skin with proper toner.
3. Protect the skin with a moisture cream.
4. Give the face a facial once or twice a week.
5. Keep hands away from the face.
6. Avoid excessive and habitual facial movements. 
7. Maintain a balanced diet.
8. Sleep at least seven hours at night.
9. Never sunbathe or remain in the sun without first using a sun block. 

BLEMISH PROBLEMS - ACNE OR PIMPLES 

To avoid acne,
1. Wash the skin three or four times a day.
2. Shampoo the hair every day. If possible, wear the hair away from the face.
3. Eat a well-balance diet.
4. Get out into the sun but don't burn.
5. Do not wear greasy, heavy make-up to conceal the condition. 
6. Do not lean your face on your hands.

MAKE UP TIPS

1. The cleansing- A thorough cleansing with a facial cleansing bar, lotion, and or cream.
2. The rinsing - Moisturizer or day cream, as needed and only where needed, applied to warm,
moist skin.
3. The preparation - A touch of under-eye Concealer one shade paler than foundation or same
shade of foundation. 
4. The powder - A thorough dusting with loose translucent powder in a color to complement
foundation and skin tone and to refine the skin and set the foundation.
5. The brow shape
6. The eye accent- Only matte eye colors are suitable for day. Frosted colors must be saved for
evenings.
7. The cheek accent-Placement of the magic powders for blush, contour, and highlights can
visually alter the shape of the face.
8. The lip accent- The more naturally liplike the color and pencil accent line, the more
believable the mouth. The more vivid the color, the more made-up lips appear.
9. The finished face- finally frame the finish face with the perfect hairstyle.

MAKE YOUR OWN COMPLETE STEP-BY-STEP MAKE-OVER

1. Hide circles under the eyes- the concealer is applied after the foundation. 
2. Apply the foundation -it provides the backdrop for all your colorful artistry. The sole purpose
is to give the face one even color tone.
There are several types of foundations: liquid, matte, whipped, cream cake, cream-stick,
cake and medicated. The selection of the right type depends on the skin type and the coverage
necessary.
3. Apply powder correctly- the application of the powder sets the foundation. 
There are three types of powder: the translucent, pressed translucent, and irridescent.
4. Perfect your brow- brows are important features of your face. They convey moods and
expressions but most important, they frame the eyes.
5. Do a successful eye make-up- the eyes are the local point of the face. They are the
"windows of the soul."
 Professional eye make-up- made up of three or four color.
 The lid color-is applied from corner to corner.
 The contour color-applied in natural looking, shadow imitating and soft line.
 The highlighting color-applied to the area directly beneath the brow down to the contour
color.
 The super-highlight-apply only when added emphasis is needed.
Shape of eyes
 Small eyes
 Closely set eyes
 Widely set eyes

EYESHADOWS- There is several types – the powders, creams, cream ticks, gels, pencils, and
liquids. It is impossible to say that one is better than the other.
THE EYELINER- The purpose of the eyeliner is to define the eye and give it greater clarity and
structure. 
THE LASHES- by making the lashes look darker, longer, and thicker mascara defines the eye.

6. Effectively shape up your face- The face contours are usually a brownish red powder or
cream; a shade of foundation one tone darker than that applied to the face. The face
highlighters should be broken down into two categories, cheek highlighters- to emphasize the
cheekbones. And skin highlighters- to accentuate and better define the face.

THE NOSE- the most popular corrective make-up tips is those which alter the nose.
THE LIPS- the lip color should be selected to heighten one's attractiveness. The second
consideration is the dress. The basic guide is that a fair-skinned person looks best in light tones.
A TASTEFUL PORTRAIT 
  Take final peek as you ponder your finished portrait, remembering that make up is not a
facade behind which to hide. It is not worn as a mask, nor is it to be used to make a
social statement. Makeup is solely to protect your facial skin and enhance your features. 
 To be good taste, makeup must be just as appropriate to the time, place and event as
clothing must be.
 Let your makeup play up your well-care-for skin, accentuate the positive, and minimize
the negative among your features.
 Always remember that makeup is at its most beautiful when worn with a sincere smile
and a sparkle in your eyes.

CROWNING GLORY
 Much as a frame for a handsome portrait gives the work background and form, lovely
hair provides shape and identity to your features, skin and facial expressions. It is also
contributes to self-confidence 
 Serious care is for every day, and there are some "don'ts" to remember. The
appearance of your hair is dependent on its natural characteristics, affected by:

 Cleanliness 
 Cut
 Style
 Condition
 The elements

HAIR 
 Every healthy effort you make on behalf of your face and figure will also benefit your
hair.
 As is the case with skin, the sun is one of your hair's worst enemies. 
 Salt water and chlorinated water are extremely drying and breakdown the outer layer,
leaving the hair damaged and brittle.
 Manageability should be a major consideration. 
 The perfect hairstyle should suit and flatter your face and it should be created by you
and a hair stylist you trust. 
 Altering the natural color of your hair is a mistake.
 Once your hair is comfortable styled and in good condition, you should forget about it.

HEALTH AND CLEANLINESS

 Cleanliness is often taken for granted. Take a bath every day. Twice during hot days
especially those "critical days, once a month" take a warm bath to prevent body odor. Be
sure to clean the neck, ears and other hard-to-reach areas.
 Choose the soap that suits the skin.
 Everyone should use a deodorant to prevent underarm perspiration and body odor.

CARE OF THE TEETH 

Brush the teeth if possible, after every meal. Brush using up and down motion. Use
mouthwashes freely.

CARE OF THE HANDS AND FEET YOUR HANDS - Hands are among the most expressive
parts of the body.
  Manicure and nail polish- should be callus-free
 Keep the hands smooth and the
nails well-manicured. When the
hands feel fry after washing the
dishes for doing household chores,
use a hand lotion.

YOUR FEET - are the least cared-for part of

the body 
 Always keep the feet dry
 Never wear the same pair of shoes
two days in succession
 Doctors state that they find 50% of
their patients suffering from fatigue
which produces a variety of
symptoms.
 Each person is different and no two
feet are the same.

THE BEAUTY BATH 

The stage for many facets of your
personal care is the bath, and throughout
the ages "the bath" has meant more than
simply washing up. It can be a glamorous
ritual and the properties of water are not
only cleansing but relaxing and restorative
to the body and mind as well.

DIFFERENT TYPES OF MAKE UP

1. Classic - color tinted moisturizer in tan

(also used for the natural look)
2. Natural
3. Contemporary 
 CHAPTER V is recognition. A polite listener will focus on
SOCIAL GRACE the chin, mouth, or one side of the other
SOCIAL GRACES  person's face.
More popularly known as good manners
and etiquette. "Manners" says Webster, SUGGESTED WORDS TO USE OFTEN
"social conduct or rules of conduct" 1. Good morning, good afternoon, good
Consideration for others is the basis of good evening. Add person's name.
manners. Knowledge of good manners give 2. Please -- yes, please... This sounds
people increased self-confidence. Etiquette better than "wait for a minute"
consists of an "act of rules of living in our 3. Thank you... This is better than "thanks".
society." 4. it’s my pleasure "You are very welcome"
5."I am sorry" To be effective, it must be
STARTING TO BE "FINISHED" sincere, personal and timely.
You must prepare yourself to take 6."I'll be happy to" This could be an
advantage of the wonderful opportunities effective response to a customer's request.
available, opportunities far beyond the life of 7. Remember person's names -- A person's
domesticity and limited social activity You name is to him/her, the sweetest and most
can acquire an education, a knowledge of important sound in any language.
the arts and can travel and experience   Some rules are:
social interchange, so that you are an   a. pay attention
interesting conversationalist and an eager   b. repeat the name immediately
listener. One step in acquiring that essential    c. make a mental association
rapport is a genuine concern for others. 8. "Please, be my guest" you can say this
Etiquette is no longer reserved for the when someone is borrowing something that
privileged, but it is standard for society as a is yours.
whole.
Words to Avoid               
ETIQUETTE 1. I don't know               
Etiquette - is merely a name for a pattern of 2. I can't do that         
behavior that is based on consideration for 3. You will have to          
others, appropriateness, and good taste, 4. No Problem         
and which, once learned, helps you to do
the right thing in almost any circumstance. Use Instead
Technically, the word etiquette comes from 1.Let me check
Old French and means "ticket" or "label” 2. Let’s see what i can do    
Consider your knowledge of etiquette as 3. We can help you
your "ticket" of admission into the 4. Yes, or maybe, no
conventions of a polite and caring society.

HOW OFTEN DO YOU SMILE

    For a hospitality professional, smiling is
as natural as a fish swimming in the water.
Smiling is an instant energizer. It makes you
look approachable, friendly, relaxed, open
and comfortable.

EYECONTACT
If you want to look and sound sincere,
maintain eye contact with the person you
are speaking to.
The most valuable message of eye contact
SOCIAL GRACES IN THE FAMILY have with others. Many of these
problems can be avoided if we:
 Many times the home is the place  Don't tease         
we "let go" so to speak. We are  Don't be sarcastic    
careless with the way we act or with  Don't tattle                
what we say, mainly because we are  Showed love
confident that we will be forgiven  Helped one another
anyway.
 It is of paramount importance that
we should respect the privacy of SOCIAL GRACES IN PUBLIC
each member of the family. From
this will emanate an atmosphere of  This includes behaviour in the
mutual respect, trust and love. streets, on the bus, in restaurants, in
church, in theaters, and movie
Family Manners houses and in school.
 In the streets - Have you ever felt
 Where there is life, there should be frustrated when in a hurry and you
love. Especially family love. Love could not walk past a group of
makes a house a home. people walking across the sidewalk?
 A family and its manners are shaped When crossing the streets the
by the quality of the spirit they share. gentleman stands on the side of
 Second in importance to love in a oncoming vehicles.
family is communication.    On the bus - Time was when men
 Honesty is always the best policy had to give up their seats for the
and the best manners especially at ladies. Today, times have changed.
home. This is no longer the rule. . 
 Actually, there is no such thing as "a  In the restaurants - Dining out is
little white lie". Little white lies grow one of the "musts" in today's society.
into big black habits. If you are able to dine out graciously,
people will find it a joy to eat with
Honor your Parents you.
        Fathers and mothers deserve respect.  When entering the restaurants, the
They don't need to qualify for it. They man precedes the woman and leads
learned it when they gave us life. How do her to a convenient place.
we honor our parents? We...  When there is group of four, the
 Ask for their advice women are seated on wall seats and
 Look at the things from their the men on the aisle seats: the men
perspective opposite the women. 
 Try to please them Calling the Waiter
 Show respect 
 Thanks them  The usual way is to catch his eye
 Compliment them then raise your hand as if to say
 Obey them "Come here." If he does not look
your way, you may call "waiter" or
"waitress" quietly. 
Sisters and Brothers
  We often spend more time with our Paying the Check
sisters and brothers than we do with
anyone else. We also may have  When everyone has finished, the
more problems with them than we host catches the eye of the waiter
and says "Check, please." The
 check is presented face down on a know (however slightly) joins a group in
small plate.    which you are a participant and obviously
uncomfortable. Even if you do not
Tipping remember his or her name, turn to the
newcomer and say, “How nice to see you
 It is difficult to give definite rules for again. I’m Maria Cruz. We met at Suzy’s
tipping. In the Greater Manila area, a party.” The newcomer, grateful to be
service charge of 10% is already recognized, will then give his or her  name,
added to the bill. and the rest easy, Never ask, “You don’t
 It is indicated as "SC". If this is done, remember me, do you?” Should you bring a
then just a small amount is left for friend to a gathering or meeting, it is your
the waiter of you was satisfied with responsibility to introduce him or her at the
his service.  door to the host or hostess and to see that
your guest is comfortably introduced
throughout the event.
 In the Church - The church is a
place of worship. it is a formal, quiet RULES FOR INTRODUCTION
place. It is not the place for
socializing, meeting one's friends, 1. Mentioning name of person you are
boisterous behaviour and honoring first
unnecessary chatting.  2. Business reversal of ordinary
 At the Theater - With a revival of introduction
cultural presentation in the Greater 3. Acknowledging an introduction
Manila area, it is imperative that a 4. Shaking hands
person who is studying to have 5. Rising for an introduction
improved social graces, learn how to 6. Introduction oneself 
behave and what to wear to these 7. When you incorrectly introduced
functions. 
 On arriving at the theater, the host or
hostess holds the tickets in his hand,     MANNERS AT THE TABLE
so that the usher may see them but
he allows his guests to pass in Table manners, just like manners in
ahead of him.    other social situations. Have changed
significantly over the last 15-20 years. The
uncompromising social code has gone
 At the Movies - Unless you are forever and times demand that a fresh
attending a movie premier, "casual" approach to etiquette and good manners
attire is in order. The kind of casual be adopted.
to wear is determined by the location .
of the movie houses.
COCKTAIL PARTIES
 Talking, coughing, rattling
cellophane and candy wrappers, Cocktail parties have become the
crackling of nuts, etc - are annoying most common form of entertaining. And
and disturbing to everyone in the they are the most popular form of business
audience.  entertaining. They require less preparation
and are less expensive than a dinner party. 
INTRODUCTIONS 
Are an important part of good TABLE ETIQUETTE
manners and you must accept the
responsibility and perfect skill of performing 1. Hold knife and fork correctly.
them with a natural ease. Act someone you
 2. The fork is slipped under the food, Cultural Courtesy - show appreciation and
and morsel lifted up and conveyed to respect for the differences between our
the mouth. country and someone else’s.
3. Get conservatively-sized bites. Do
not stuff your out with food by taking Five Key Words - remember five words
bite after bite without chewing. that are too often neglected in business.
4. Sit erect at the table. Please, Thank You, and Well Done.
5. Things eaten with a fork.
6. Things eaten with a fingers. THE ART OF CONVERSATION
7. Never used your bread to mop your  Auditory impressions are as
plate, nor do you “dunk” your food important as visual ones. The tones
your bread in coffee or cocoa. of a lilting voice are as appealing as
8. Take soup with a spoon, spooning dramatic coloring.
away from you.  Your conversation should be
9. If you drop your silver ware, leave I exciting, indicative of interesting
there. Apologize briefly; do not make thoughts and opinions.
a scene.  The best conversation has sincerity
and kindness.
BUSINESS ETIQUETTE  Bea good listener –it is the first
requisite for becoming a good
A good point to remember in
conversationalist.
business etiquette is everyone should be
 The three things you can talk about
treated with equal courtesy and respect.
are: people, things, and ideas.
Times have changed and some of  Your main aim is to make others feel
the old standards no longer apply. Business at ease.
etiquette should be a give and take, to help  Selflessness is conversation’s
each other when help is needed and have cardinal rule.
consideration for others. Good manners and  Offer compliments and always
business etiquette have always been based accept one graciously.
on common sense and thoughtfulness. TIPS FOR DINING AND BUSINESS
ETIQUETTE
Punctuality - Be on time – no one wants to
be kept waiting. Etiquette is defined as “the forms,
manners, and ceremonies established by
Greeting - when meeting someone, rise if
convention as acceptable or required in
you are seated, smile, extend your hand
social relations, in a profession, or in official
and repeat the others person’s name in your
life.”
greeting. A good handshake is important.
Times change and his affects the
Telephone Manners - have a definite
guidelines of etiquette. Common sense will
purpose for calling someone because
typically be your best guide, but it is helpful
telephone calls are an intrusion into their
to have some general ideas regarding
busy day. Voicemail is most efficient if you
dining and business etiquette.
leave a concise but detailed message.
DINING ETIQUETTE
Smoking - be aware of smoking policies.
It is important to know how to
Office Parties - are good opportunities to
conduct oneself properly at the table. The
improve morale and build good will.
rules of dining etiquette are fairly
straightforward and mostly require common
sense.
Table Setting – It can be very confusing to  Do not order alcoholic beverages.
be presented with a variety of eating  Do not smoke while dining out.
utensils. Remember the guideline “to start at  Sit up straight at the table. It makes
the outside and work your way in.”  a good impression.
 When you are not eating, keep your
Napkin – When dining with others, place
hands on your lap or resting on the
your napkin on your lap after everyone at
table.
your table has been seated. Do not open
 Do not season your food before you
your napkin in a mid-air. As you remove
have tasted it.
your napkin from the table begin to open
below the table level and place on your lap.  Never chew with your mouth open or
make loud noises when you eat.
Served – Wait for everyone at your table to  Do not slurp soap from a soup from
be served before beginning to eat.  a spoon.
 If foods get caught between your
Dessert – Dessert utensils may be found teeth and you can’t remove it with
placed across the top of the place setting. your tongue, leave the table and go
Slide the utensils down for use after the to a mirror where you can remove
main course is removed. the food from your teeth private.
 Engage in table conversation that is
Passing – Pass “community food” such as
pleasant
the breadbasket, salt and pepper, and salad
 You should not leave the table
dressing to the right. When passing item
during the meal except in an
such as creamer, syrup pitcher or gravy
emergency.
boat, pass it with the handle pointing toward
 If you need something that you
the recipient.
cannot reach easily, politely ask the
Bread – Bread/rolls should never be eaten person closest to the item you need
whole. Break into smaller, more to pass it to you.
manageable pieces. Buttering only a few
bites at a time. Table manner plays an important
part in making a favorable impression. They
Glasses – A variety of types and sizes of are visible signals of the state of our
glasses can be used throughout the meal.  manners and therefore are essential to
professional success.
Finished – When finished with a course
leave your plates in the same position that Napkin use – The meal begin when the
they were presented to you.  host unfolds his or her napkin.  This is your
signal to do the same. Place your napkin on
Guest – If you are someone’s guest at a your lap, completely unfolded if it’s a small
meal, ask the person what he/she luncheon napkin, or in half, lengthwise, if it
recommends. By doing this, you will learn is a large dinner napkin.
price range guidelines and have an idea of
what to order. Ordering – If, after looking over the menu,
there are items you are uncertain about, ask
you server any questions is part of the
server’s job.
BASIC TABLE MANNERS 
“Reading” the Table Setting – Should you
 It is inappropriate to ask for the be attending a formal dinner or banquet with
doggy bag when you are the guest. a pre-set place setting, it is possible to gain
 It is best to order foods that can be clues about what may be served by
eaten with a knife and fork. “reading” the place setting.
Use of Silverware – Choosing the correct
silverware from the variety in front of you is
not as difficult as it may first appear.
Starting with the knife, fork, or spoon that is
farthest from your plate, work your way in,
using one utensil for each course.

When You Have Finished – Do not push

your plate away from your when you have
finished eating. Leave your plate where it is
in the place setting. The common way to
show that you have finished your meal is to
lay your fork and knife diagonally across
your plate.