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Technology and
Livelihood Education
Wellness Massage
Quarter 2 – Module 1:
Communication Skills
T.L.E. – Wellness Massage – Grade 10
Self-Learning Module (SLM)
Quarter 2 – Module 1: Communication Skills
First Edition, 2020

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Such agency or office may, among other things, impose as a condition the payment of
royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names,
trademarks, etc.) included in this module are owned by their respective copyright holders.
Every effort has been exerted to locate and seek permission to use these materials from
their respective copyright owners. The publisher and authors do not represent nor claim
ownership over them.

Development Team of the Module

Writers: Khaleda T. Wamar
Editors: Christine Charity A. Geonzon, Jason Oliva
Reviewers: Reynaldo M. Pascua, CESE
Illustrator: Khaleda T. Wamar
Layout Artist: Reynante A. Naral, Aries V. Panes
Cover Art Designer: Reggie D. Galindez
Management Team: Allan G. Farnazo, CESO IV – Regional Director
Fiel Y. Almendra, CESO V – Assistant Regional Director
Omar A. Obas, CESO V - Schools Division Superintendent
Jasmin P. Isla - Assistant Schools Division Superintendent
Gilbert B. Barrera – Chief, CLMD
Arturo D. Tingson Jr. – REPS, LRMS
Peter Van C. Ang-ug – REPS, ADM
Gilda O. Orendain – Subject Area Supervisor
Dr. Meilrose B. Peralta - CID Chief
Hazel G. Aparece-- Division EPS In Charge of LRMS
Antonio R. Pasigado Jr. --Division ADM Coordinator
Reynaldo M. Pascua, CESE - Subject Area Supervisor

Printed in the Philippines by Department of Education – SOCCSKSARGEN Region

Office Address: Regional Center, Brgy. Carpenter Hill, City of Koronadal

Telefax: (083) 2288825/ (083) 2281893
E-mail Address: region12@deped.gov.ph
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Technology and
Livelihood
Education

Wellness Massage
Quarter 2 – Module 1:
Communication Skills
Introductory Message
To the facilitator:
Welcome to the T.L.E. – Wellness Massage Grade 10 Self-Learning Module
(SLM) on Communication Skills!

This module was collaboratively designed, developed and reviewed by

educators both from public and private institutions to assist you, the teacher or
facilitator in helping the learners meet the standards set by the K to 12 Curriculum
while overcoming their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore, this also
aims to help learners acquire the needed 21st century skills while taking into
consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies
that will help you in guiding the learners.

As a facilitator you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing them
to manage their own learning. Furthermore, you are expected to encourage and
assist the learners as they do the tasks included in the module.

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To the learner:
Welcome to the T.L.E. – Wellness Massage Grade 10 Self-Learning Module
(SLM) on the Communication Skills!

The hand is one of the most symbolized parts of the human body. It is often
used to depict skill, action and purpose. Through our hands we may learn, create
and accomplish. Hence, the hand in this learning resource signifies that you as a
learner is capable and empowered to successfully achieve the relevant
competencies and skills at your own pace and time. Your academic success lies in
your own hands!

This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and time. You
will be enabled to process the contents of the learning resource while being an
active learner.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in
the module.

What I Know This part includes an activity that aims to

check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you link

the current lesson with the previous one.

What’s New In this portion, the new lesson will be

introduced to you in various ways such as a
story, a song, a poem, a problem opener, an
activity or a situation.

What is It This section provides a brief discussion of

the lesson. This aims to help you discover
and understand new concepts and skills.

What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

sentences/paragraphs to be filled in to
process what you learned from the lesson.

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 What I Can Do This section provides an activity which will
help you transfer your new knowledge or
skill into real life situations or concerns.

Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of
the lesson learned. This also tends retention
of learned concepts.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of
the module. Use a separate sheet of paper in answering the exercises.
2. Don‟t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instructions carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.

We hope that through this material, you will experience meaningful learning
and gain deep understanding of the relevant competencies. You can do it!

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 What I Need to Know

This module was designed and written with you in mind. It is here to help
you master the communication skills. The scope of this module permits it to be
used in many different learning situations. The language used recognizes the
diverse vocabulary level of students. The lessons are arranged to follow the
standard sequence of the course. But the order in which you read them can be
changed to correspond with the textbook you are now using.

After going through this module, you are expected to:

1. Discuss the concept of communication process and the 7C‟s of
communication;
2. Identify communication barriers;
3. Value the importance of interpersonal communication; and
4. Create a script showing proper communication between the characters.

What I Know

Pre-test
Activity 1: Multiple Choices

As part of your initial activity, try to assess your prior knowledge and
experience related to communication skills.
Directions: Read and understand each item. Select your answer from the four
choices given. Write the letter of your choice on the space provided before each
number.

_____ 1. It is defined as simply the exchange of messages by human being.

A. Communication Process
B. Communication Standards
C. Communication Problem
D. Miscommunication

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_____ 2. How will you show a pleasant tone of voice during a telephone
conversation?

A. By shouting
B. By speaking clearly
C. By speaking in a very low tone
D. By speaking very soft

_____ 3. Complete the sentence below by filling in the blank with the correct word.

Before picking up the receiver, ______ any other conversation.

A. continue
B. halt
C. discontinue
D. disregard

_____ 4. As the communication process continues, it becomes a communication

__________.

A. cycle
B. stroke
C. routine
D. requirement

_____ 5. The following are communication barriers, EXCEPT __________.

A. Information overload
B. Distraction/noise
C. Perceptual and language similarity
D. Time pressure

Activity 2: True or False

Directions: Read and understand each item. Put a check „/‟ mark if it is correct,
and „X‟ if it is false. Write your answer on the blank provided before the number.

_____ 1. The exchange of feelings and attitude in the communication process is

known as interpersonal communication.

_____ 2. Communication is not complete if there is no feedback or response from

the receiver back to the sender.
_____ 3. When surrounded with a pool of information, it is essential to control this
information flow or else the information is likely to be misinterpreted or
forgotten or overlooked. As a result, communication is less effective.
_____ 4. Listening is one of the most important aspects of communication.

_____ 5. A good communication needs to be clear, concise, and courteous.

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_____ 6. Having good communication skills in the workplace is not about being able
to convey information to people clearly and simply.
_____ 7. A good communication is about transmitting and receiving messages
clearly.

_____ 8. Listening is a vital factor in good conversation.

_____ 9. Your body language, eye contact, hand gestures, and tone of voice all color
the message you are trying to convey.

_____ 10. Good verbal communication means saying too much or too little.

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Lesson

1 Communication Skills

What’s In

Activity 3: ‘Which is Which?’

Directions: To start with the lesson, let us first understand communication. Which
of the given words below do you think describe a good and effective
communication? List them on the space provided below.

clear
inaccurate

impolite

correct courteous

coherent
concise
incomprehensible

complete concrete

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

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 What’s New

Activity 4: ‘Guess What?’

Directions: Guess the words described below. Use the boxes as your clue. Write
your answer on a separate sheet of paper.

1. It is defined as simply the exchange of messages by human beings.

c m u n c t n r c e s

2. The exchange of feelings and attitude in the communication process.

n t r e r o a c m u n c t

3. It is often one of the most important of the 7 Cs of communication. When

creating a message, it‟s important to give the recipient all of the information
they need to follow your line of reasoning and to reach the same conclusions
you have.

o p l t

4. When shaping your communication, you must ensure that you are specific
and that the logic and messages that you‟re using fit together, build on each
other and support each other.

c n r t

5. You can increase the effectiveness of your communications by being polite

and showing your audience that you respect them.

c u t e u

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 What is It

Activity 5: ‘Reading Time’

Communication Process

It is defined as simply the exchange of messages by human beings. It is the

transmission of ideas from the sender to the receiver through channels.
Communication is not complete if there is no feedback or response from the
receiver back to the sender.

Segments in the Communication Process

The exchange of feelings and attitude in the communication process is

known as interpersonal communication. As the communication process
continues, it becomes a communication cycle.

The 7C’s of Communication

The seven C‟s of communication is a list of principles for written and spoken
communications to ensure that they are effective. The seven C‟s are: clear, correct,
complete, concrete, concise, considered and courteous.

The seven C‟s of communication is a list of principles that you should ensure
all of your communications adhere to. Their purpose is to help ensure that the
person you‟re communicating with hears what you‟re trying to say. The seven C‟s
are: clear, correct, complete, concrete, concise, considered and courteous.

1. Clear

There are several stages to clarity. Firstly, it‟s important to be clear about
the purpose of the message you‟re delivering. The recipient should be made aware
of why they are receiving the message and what you‟re trying to achieve by
delivering it. If there are multiple goals, each should be laid out separately.

Secondly, it‟s essential that the content of the communication is itself clear.
You should avoid jargon, use simple language, use simple structures and focus on
the core points of your message.

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2. Correct

It‟s essential that both the factual information and the language and
grammar you use are correct. If your audience spots errors in either, they will be
distracted and your credibility will be greatly reduced. This will reduce the
effectiveness of your communication.

3. Complete

Completeness is often one of the most important of the 7 Cs of

communication.

When creating a message, it‟s important to give the recipient all of the
information they need to follow your line of reasoning and to reach the same
conclusions you have. This level of detail will be different in different situations,
and you should adjust your communications accordingly.

In addition, you should make things as easy as possible for the recipient.
For example, if you are issuing a “call to action”, provide explicit guidance on that
action. Increasingly it‟s common to include things like hyperlinks in written
communications or to attach FAQs, both of which help audiences access a
complete set of information while also ensuring that core communications focus on
core messages.

4. Concrete

When shaping your communication, you must ensure that you are specific
and that the logic and messages that you‟re using fit together, build on each other
and support each other. Your arguments should be based on solid facts and
opinions from credible sources and you should share irrefutable data to support
your argument.

It may be important to help bring the solid nature of what you‟ve created to
life for your audience through examples that show the relevance of your messages
for them as individuals.

5. Concise

When communicating messages of this nature it‟s important to stick to the

point and keep your messages short and simple. Don‟t use 10 words if you can use
five. Don‟t repeat your messages.

The more you say, the more risk there is of confusion. Avoid that risk by
focusing solely on the key points you need to deliver.

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6. Courteous

People are not always courteous.

You can increase the effectiveness of your communications by being polite

and showing your audience that you respect them. Your messages should be
friendly, professional, considerate, respectful, open and honest.

To help ensure you are courteous, you should always use some empathy
and consider your messages from the point of view of the audience.

7. Coherent

The last of the 7 Cs of communication is coherence. If your communications

are not coherent they will not be effective. To help make sure your communications
are coherent you should have a logical flow and your style, tone and language
should be consistent throughout.

In addition to making sure that each communication you issue is coherent

within itself, you should also ensure consistency of message when delivering
multiple communications.
Source: https://worldofwork.io/2019/07/the-7-cs-of-communication/

Communication Barriers

1. Perceptual and language differences. Any message which is against their

values is not accepted. A same event may be taken differently by different
individuals. Perception is generally how each individual interprets the world
around him. All generally want to receive messages which are significant to them.

2.Information Overload. Managers are surrounded with a pool of information. It is

essential to control this information flow else the information is likely to be
misinterpreted or forgotten or overlooked. As a result, communication is less
effective.

3. Intention. At times we just not listen, but only hear. For example, a traveler
may not pay attention to one ―NO PARKING‖ sign, but if such sign is put all over
the city, he no longer listens to it.

4. Time Pressures. Often in organization the targets have to be achieved within a

specified period of time, the failure of which has adverse consequences. In a haste
to meet deadlines, the formal channels of communication are shortened or
messages are partially given, i.e. not completely transferred. Thus, sufficient time
should be given for effective communication.

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5. Distraction/Noise. Communication is also affected a lot by noise to
distractions. Physical distractions are also there such as, poor lighting,
uncomfortable sitting, unhygienic room also affects communication in a meeting

6. Emotions. While he takes differently if the communicator is happy and jovial, in

that case the message is interpreted to be good and interesting. Emotional state at
a time also affects communication. If the receiver feels that communicator is angry,
he interprets that the information being sent is very bad.

What’s More

Activity 6: Identification
Directions: Read and understand each situation and identify what communication
barrier is being shown. Write your answers on a separate sheet of paper.

1. In Holistic Touch Massage Clinic, Ms. Santos, the assigned receptionist

cannot get all the information clearly from Mr. Gomez, who was setting an
appointment because of the clamorous sound on the side of the client.
___________________________________________________________________________

2. The newly-hired massage therapists of ABC Spa were given an opportunity

to attend a webinar on the health protocols in giving massage. However,
some topics were not explained very well and their concerns were not
addressed due to a limited time.
___________________________________________________________________________

3. Ms. Reyes is on leave for a month due to personal reasons (her father was
diagnosed with cancer). The manager of Tranquility Spa, Mr. Sy is in
confusion whether to retain that employee or not, he is thinking of
replacement because their productivity is being hampered.
___________________________________________________________________________

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 What I Have Learned

Activity 7: ‘Sum it Up!’

Directions: Answer the following questions. Be guided with the rubric given. Write
your answers on a separate sheet of paper.

1. What are the characteristics of a good and effective communication?

2. How can we get rid of the communication barriers?

3. How are the 7C‟s important to massage therapists?

4. Why is interpersonal communication important to us?

Assessment Rubric for Written Discussion

EXCELLENT GOOD POOR

5 points 3 points 1 point
Shows a full Shows a good Does not seem
CONTENT
understanding of the understanding of to understand
KNOWLEDGE
topic. parts of the topic. the topic well.

Does not
Presents some of
ORGANIZATION OF Presents all ideas in present ideas in
the ideas in an
IDEAS an organized way. an organized
organized way.
way.

Most sentences are

Sentences are well- Sentences have
well-constructed,
constructed, with significant
with standard
standard spelling grammar or
GRAMMAR & spelling and
and grammar (not spelling errors
SPELLING grammar (not the
the kinds of and/or non-
kinds of
abbreviations used standard
abbreviations used
while texting) English.
while texting)

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 What I Can Do

Activity 8: ‘Show me the 7C’s’

Directions: Create conversations out of the following situations showing the 7C‟s of
communication. Try to imagine conversing about the topics to different people you
know. Write your answer on a separate sheet of paper.
Example:
Situation: You are not feeling well and are trying to seek for a help from your
mother.
Relationship with the person: son/daughter
Your words: Mom, it seems that I’m not feeling well today. My throat is really
aching. Could you please help me out, Mom?

1. Situation: A student won first place in the Cooking Contest during the
Technolympics 2020.
Relationship with the person: Classmate
Your Words: ______________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

2. Situation: You are concerned about a close friend who might be struggling
with depression.
Relationship with the person: Guidance Counselor
Your Words: ______________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

3. Situation: You want to consult a doctor about the non-stop fever of your
younger brother.
Relationship with the person: Community Doctor
Your Words: ______________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

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 Assessment

Multiple Choices
Directions: Read and understand each item. Select your answer from the four
choices given. Write your answers on a separate sheet of paper.

_____ 1. It is defined as simply the exchange of messages by human beings. It is the

transmission of ideas from the sender to the receiver through channels. It
is called ________________.

A. Communication cycle C. communication process

B. Communication barrier D. communication standards

_____ 2. What do we call the exchange of feelings and attitude in the

communication process?

A. 7C‟s of communication C. communication process

B. Communication barrier D. interpersonal communication

_____ 3. Which of the following refers to the list of principles for written and spoken
communications to ensure that they are effective?

A. 7C‟s of communication C. communication process

B. Communication barrier D. interpersonal communication

_____ 4. The following are communication barriers, EXCEPT __________.

A. Information overload C. Perceptual and language similarity
B. Distraction/noise D. Time pressure

_____ 5. Completeness is often one of the most important of the 7 Cs of

communication. Which statement best describes this?

A. When creating a message, it‟s important to give the recipient all of the
information they need to follow your line of reasoning and to reach the
same conclusions you have.
B. When communicating messages of this nature it‟s important to stick to
the point and keep your messages short and simple.
C. It‟s essential that both the factual information and the language and
grammar you use are correct.
D. None of these

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_____ 6. It is essential to control the information flow, or else the information is
likely to be misinterpreted or forgotten or overlooked. As a result,
communication is less effective. Which of the following communication
barriers is being referred to in this statement?
A. Emotions C. Information overload
B. Intentions D. Perceptual and language differences

_____ 7. Fill in the blank with the correct word. There are several stages to clarity.
Firstly, it‟s important to be _______________ about the purpose of the
message you‟re delivering. The recipient should be made aware of why they
are receiving the message and what you‟re trying to achieve by delivering
it. If there are multiple goals, each should be laid out separately.

A. clear B. concise C. correct D. courteous

_____ 8. Poor lighting, uncomfortable sitting, and unhygienic room are examples of
which communication barrier?

A. distraction B. emotions C. Intentions D. time pressures

_____ 9. The more you say, the more risk there is of confusion. Avoid that risk by
focusing solely on the key points you need to deliver. This reminds us that
in communicating, we need to be _______________.

A. complete B. concise C. concrete D. courteous

_____ 10. If the receiver feels that communicator is angry, he interprets that the
information being sent is very bad. Which of the following communication
barriers is being shown?

A. distraction C. Intentions

B. emotions D. time pressures

_____ 11. You can increase the effectiveness of your communications by being polite
and showing your audience that you respect them. Your messages should
be friendly, professional, considerate, respectful, open and honest. Which
of the 7C‟s does it imply?

A. coherent B. concise C. concrete D. courteous

_____ 12. When can we say that a communication has concreteness?

A. When arguments are based on solid facts and opinions from credible
sources and when there is shared irrefutable data to support the argument.
B. When there is some empathy and messages from the point of view of the
audience are considered.
C. When the recipient was given all the information that they need.
D. None of these

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_____ 13. Fill in the blank with the correct word. It‟s essential that both the factual
information and the language and grammar you use are ________________. If
your audience spots errors in either, they will be distracted and your
credibility will be greatly reduced. This will reduce the effectiveness of your
communication.

A. complete B. concise C. correct D. courteous

_____ 14. Fill in the blank with the correct word. To help make sure your
communications are __________________ you should have a logical flow and
your style, tone and language should be consistent throughout.

A. coherent B. concise C. concrete D. courteous

_____ 15. Often in organization, the targets have to be achieved within a specified
period of time, the failure of which has adverse consequences. In a haste to
meet deadlines, the formal channels of communication are shortened or
messages are partially given. Thus, sufficient time should be given for
effective communication. Which communication barrier is being addressed
in these statements?

A. distraction B. emotions C. Intentions D. time pressures

Additional Activities

Activity 9: Script-Making

Directions: Create a short script showing the 7C‟s of communication between the
two characters – the massage therapist/receptionist and the client. The scenario is:
It‟s the first time of the client to get a massage at Tranquility Spa and he wants to
be informed of all the services offered by the said massage clinic before deciding to
set an appointment. Assuming you are the massage therapist/receptionist, how
will you accommodate the client using the 7C‟s of communication? Be guided with
the rubric in script-writing.

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 Rubric in Script-writing

Criterion Description Points

The script shows the 7C‟s of

Content and
communication used appropriately. 25
Organization
The story is very well organized.

The writer used correct grammar

Grammar and Spelling and spelling all throughout the 15
script.

The script contains creative details

Creativity and/or descriptions that contribute 10
to the reader/viewer's enjoyment.

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Answer Key

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References

https://www.academia.edu/34705203/Lmwellnessmassageg10_151012103134_lv
a1_app

https://worldofwork.io/2019/07/the-7-cs-of-communication/

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 EDITOR’S NOTE

This Self-learning Module (SLM) was developed by DepEd

SOCCSKSARGEN with the primary objective of preparing for
and addressing the new normal. Contents of this module were
based on DepEd‟s Most Essential Learning Competencies
(MELC). This is a supplementary material to be used by all
learners of Region XII in all public schools beginning SY
2020-2021. The process of LR development was observed in
the production of this module. This is version 1.0. We highly
encourage feedback, comments, and recommendations.

For inquiries or feedback, please write or call:

Department of Education – SOCCSKSARGEN

Learning Resource Management System (LRMS)

Regional Center, Brgy. Carpenter Hill, City of Koronadal

Telefax No.: (083) 2288825/ (083) 2281893

Email Address: region12@deped.gov.ph

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