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    Store Dept Head

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    Felipe Concepcion
    The job description is for a Store Department Head who will oversee daily operations of an assigned department including leading employees, managing inventory, ensuring visual standards, and addressing customer needs/complaints. Key responsibilities are stocking merchandise, implementing guidelines, overseeing inventory accuracy, and conducting crew performance reviews. The position requires skills in teamwork, customer orientation, detail-orientation, analysis, communication, and interpersonal engagement. Performance is measured based on sales achievement, inventory shrinkage, customer satisfaction, and operational efficiency.

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    Store Dept Head

    Uploaded by

    Felipe Concepcion
    11 views3 pages
    The job description is for a Store Department Head who will oversee daily operations of an assigned department including leading employees, managing inventory, ensuring visual standards, and addressing customer needs/complaints. Key responsibilities are stocking merchandise, implementing guidelines, overseeing inventory accuracy, and conducting crew performance reviews. The position requires skills in teamwork, customer orientation, detail-orientation, analysis, communication, and interpersonal engagement. Performance is measured based on sales achievement, inventory shrinkage, customer satisfaction, and operational efficiency.

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    STORE DEPT HEAD

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    The job description is for a Store Department Head who will oversee daily operations of an assigned department including leading employees, managing inventory, ensuring visual standards, and addressing customer needs/complaints. Key responsibilities are stocking merchandise, implementing guidelines, overseeing inventory accuracy, and conducting crew performance reviews. The position requires skills in teamwork, customer orientation, detail-orientation, analysis, communication, and interpersonal engagement. Performance is measured based on sales achievement, inventory shrinkage, customer satisfaction, and operational efficiency.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    11 views3 pages

    Store Dept Head

    Uploaded by

    Felipe Concepcion
    The job description is for a Store Department Head who will oversee daily operations of an assigned department including leading employees, managing inventory, ensuring visual standards, and addressing customer needs/complaints. Key responsibilities are stocking merchandise, implementing guidelines, overseeing inventory accuracy, and conducting crew performance reviews. The position requires skills in teamwork, customer orientation, detail-orientation, analysis, communication, and interpersonal engagement. Performance is measured based on sales achievement, inventory shrinkage, customer satisfaction, and operational efficiency.

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    JOB DESCRIPTION – STORE DEPARTMENT HEAD

    JOB INFORMATION

    TITLE STORE DEPARTMENT HEAD JOB CODE


    DEPARTMENT OPERATIONS – Centro CLASSIFICATION Level 3
    REPORTS TO Selling Supervisor PAY GRADE
    SUPERVISES Sales Crew PAY TYPE Monthly

    JOB PURPOSE

    The Store Department Head assists and supports the Selling Supervisor in achieving sales targets by
    directing the day-to-day activities of his assigned department which includes leading and motivating the
    selling team, developing and managing the service environment and presenting a clean and organized
    shopping environment for the customers.

    ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

     Consistently ensures that the selling area is fully stocked with complete merchandise.
     Ensures the strict implementation of all visual merchandising standards and guidelines.
     Inspects merchandise to ensure that it is correctly priced and properly tagged.
     Strictly implement housekeeping guidelines and maintenance for the department.
     Works closely with the Department Supervisor to meet shrinkage goals within the department.
     Oversees merchandise inventory for the department and ensures the highest level of accuracy
    when doing so.
     Ensures the strict implementation of customer service standards and regulations.
     Attends to customer complaints and issues and elevates the same to the Department
    Supervisor.
     Keeps up to date on product information and latest trends.
     Provides competitive survey reports covering merchandise assortment, brand presence,
    customer flow, pricing, marketing and promotions.
     Provides Merchandise Managers with accurate and timely reports relative to merchandise
    inventory.
     Provides Concession Managers with sales and inventory analysis of concession outlets.
     Conducts performance review of selling crew and provides recommendations to the
    Department Supervisor.
    CORE COMPETENCIES

     TEAMWORK. Knows when and how to attract, develop, reward and utilize teams to optimize
    results. Acts to build trust, inspire enthusiasm, encourage others, and help resolve conflicts and
    develop consensus in creating high performance teams.

     CUSTOMER ORIENTATION. Listens to customers, builds customer confidence, increases


    customer satisfaction, ensures commitments are met, sets appropriate customer expectations
    and responds to customer needs.

     ATTENTION TO DETAIL. The ability to see and pay attention to details; to recognized the
    component parts of a procedure or object and to verify the correctness or error in an individual
    part or procedure.

     ANALYTICAL SKILL. Applies analytical and logical thinking to gathering and analyzing
    information and formulating plans.

     COMMUNICATION SKILL. Effectively conveys (verbally and in writing) and shares information
    and ideas with others; listens carefully and understands various viewpoints; presents ideas
    clearly and concisely and understands relevant detail in presented information.

     INTERPERSONAL SKILL. Effectively and productively engages with others and establishes trust,
    credibility and confidence with others; establishes partnership at all levels and across
    departments and functional lines to achieve optimum results.

    PERFORMANCE METRICS

    Key Performance Indicators Sales Achievement 50%


    Inventory Shrinkage 20%
    Customer Satisfaction 15%
    Operational Efficiency 15%

    MINIMUM REQUIREMENTS

     Male or female, not more than 30 years old


     Graduate of management, business, entrepreneurship or equivalent
     At least one year experience in retail store supervision, merchandising management or
    equivalent

    WORKING CONDITIONS
     Work is normally performed in a typical interior/work office environment.
     No or very limited physical effort required.
     No or very limited exposure to physical risk.

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