INTERNSHIP REPORT

DEPARTMENT OF ADMINISTRATIVE SCIENCES –

UNIVERSITY OF THE PUNJAB, JHELUM.

Name Esha Naeem

Roll No: BSM-F18-M-01

Degree Program: BS (Hons) Management Sciences

Session: 2018-2022

Internship Organization Name: District Administration

Branch and Address: Civil Lines Jhelum.

Internship Supervisor: ADCG

Internship Supervisor Contact Number: 0544-9270102

Internship Supervisor Email ID: adcg.jhelum@gmail.com

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Contents
Chapter 01: Introduction………………………………………………………………………………… 3
Brief History…………………………………………………………………………………………. 3
Organogram ………………………………………………………………………………………………………. 5
Goals and Objectives…………………………………………………………………………………….. 6
Chapter 02 Public Management Practices: 7
Chapter 3: Tasks and Duties at Internship ................................................................................................. 18
Chapter 4: SWOT Analysis……………………………………………………………………. 20

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Chapter 01: Introduction

Pakistan is a federal republic state with three tiers of government: federal, provincial, and
local government. Each province has its local government by Articles 32 and 140-A of the
constitution of 1973. Local government consists of Districts that are further divided into
Tehsils and Union Councils.

The district is a third-order administrative unit of Pakistan, below provinces and divisions.
But, It is the first tier of local government where policies are implemented, government
authority can be focused, people can make their complaints and address petitions for
remedy of problems, pay their taxes, and seek assistance at the time of emergency. In total,
there are 160 districts in Pakistan.

District Administration is the management of the task of government in an area legally

recognized as a district. The purpose of the District Administration is to maintain law and
order in a territory. It is responsible for the collection and assessment of taxes including
land revenue, irrigation rates, agricultural income tax, and others. It administers land
properly and maintains land records for the protection of rights. It exercises various
regulatory and control functions such as rationing of food, prices, and movement of
commodities. It is also responsible for immediate action in emergencies such as floods,
earthquakes, and disasters. Lastly, It is responsible for development activities.

District Administration ensures the completion of its assigned tasks. Hence, It strengthens
the relationship between government and citizens. It promotes public understanding of the
administrative measures and enlists public cooperation for it. Public Management functions
and responsibilities performed by District Administration offices will be discussed in the
next Chapter.

1.1 Brief History

The district administration has derived its character from Muslim’s Revenue Administration
of India established by Sher Shah Suri (1529-45). The Mughal empire was divided into
provinces (Subhas) and district (Sarkars). The provinces were headed by the governor
(Subedars), who were responsible for the law and order and collection of revenue. At the
head of district (Sarkar) was the Faujdar. His main duty was to maintain law and order and
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to execute the royal decrees and regulations. He was also responsible for the collection of
revenue within his jurisdiction. The Mughal had developed an elaborate land revenue
system based on land surveys and soil classification.

The British largely adopted the pattern of administration from the Mughal’s system, in
North India. The chain from Qazi-ul-Qazat who was the head of judicial system extended
to the District Judge, and on revenue side, from Governor to the District Collector. Then,
the District Judge emerged as tribunal in civil and criminal cases and collector as District-
Magistrate. Later on, they were invested with dual authority as collector and judge, and
were known as Judge-Magistrate.

In 1829, the government of Lord William Bentick appointed commissioners to revenue.

These commissioners, under the direction of the Board of Revenue, supervised the work of
Judge-Magistrates and worked as court of appeals. In 1831, the session work was delegated
to District Judge, while their magisterial work was transferred to the collectors. This was
the birth of the Collector-cum-District Magistrate. From then to onwards the institution of
D.M. Or D.C. as it later come to be known become pivotal in running the colonial
administration at the district level.

After independence, the District administration was found to be quite effective and useful
in responding to the requirements of the public and organizing rehabilitation of refugees,
settlement of evacuate properties and ensuring smooth running of administration despite
extremely meagre resources at their disposal, in addition to the duties of maintaining law
and order and collection of revenue.
Apart from the old regulatory functions, the Deputy Commissioner has to perform new
functions which would take into account the country’s requirements for industrialization,
expansion of wealth, education and other civic facilities, elimination of poverty and
generally bringing about a qualitative change in the quality of life for the common man.

In 2001, During the presidency of Pervez Musharraf, the office of Deputy commissioner
was replaced with District Coordination Officer i.e. DCO. Also, the office of the Divisional
Commissioner was abolished. After his presidency, the provincial governments of Pakistan
again established this office through constitutional amendments. Divisional Commissioners
report directly to the Chief Secretary of the province.

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 1.2 Nature of the organization

District Administration is a line agency more concerned with the provision of service for
people. It is responsible for carrying out the functional goals which includes, tax collection,
maintain law and order, fight fire, provide education and health services and deal with other
purposes for which the government exists.

Being closer to the people with an understanding of local issues, and engaging with local
communities and citizens, this type of administration at the district level helps in finding
sustainable solutions for social, economic, and material needs.It minimizes delays in public
service delivery that otherwise happens when powers and resources are concentrated at the
federal or provincial levels.

It also ensures equitable distribution of resources, gives a sense of ownership to local

people, mobilizes far more resources for development, ensures greater responsiveness and
accountability, and helps in strengthening federalism and national integration through a
satisfied citizenry. All these features of District Administration help in the democratization
of state and society and are hence instrumental in nation-building.

1.3 Organogram

DC

ADC G ADC F&P

ADC R

AC

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 1.4 Vision:

To maintain Law and Order (Directly and indirectly) in Sub-division and to conduct
free and fair elections and to make a good management system in district Jhelum.

1.5 Goals And Objectives:

Objectives:
From district administration to the highest levels of policy making in the federal
government, the officers of the Pakistan Administrative Service play the most
pivotal part in running the entire country.
Goals
Finance& Planning
Executive District Officer Finance & Planning is the head of Finance & Planning
department. Two district officers, District Finance Officer (DFO) and District
Planning Officer (DPO) are assisting head of the department

Functions of Finance & Planning Department

 Planning & Development

 Finance
 Accounts
 Budget preparation

Marketing Goals

It has no marketing goals such like a private organization but they are responsible
for providing good services on district level to local community.

HR Goals

In Government sector, government recruits the people through different type of

examination system like PPSC etc on different scales.

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Chapter 2 Public Management Practices:
I have worked in different offices of CDG. The names of offices are as follow:

 Additional Deputy Commissioner Revenue Office

 Assistant Commissioner Office
 Incharge Rescue 1122 Office
 District Accounts Office
 Livestock Office.
 Chief Executive Officer DEA office

 Additional Deputy Commissioner Revenue:

This department is responsible for:

 Revenue collection &management of expenditure and handle cases in court at

District level.
 Maintenance & updating of Periodical Revenue/ Land Record.
 Recovery of Government dues i.e. Land Revenue, water rate, Capital Value Tax and
Agricultural Income Tax
 To achieve targets fixed by the provincial Government pertaining to recovery of
stamp duty and Registration fees etc.
 Maintenance & updating of Periodical Revenue/ Land Record.

ADCR

Muhafiz DRA NTO GAR

khana

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 Responsibilties of Add. Deputy Commissioner (Revenue)

 Settlement Branch
 Land Reforms Branch
 NTO Branch
 Litigation Branch
 Copying Branch
 Law & Order and Security Matters
 Overseas Pakistanis’ Commission / complaints
 Establishment of Ramzan Bazaars / Itwar Bazaars / Christmas Bazaars and
submission / uploading reports.
 Service matters of all ministerial/revenue field staff of DC office (i.e. posting/
transfer, appointment, retirement, leave, disciplinary cases, service book
 Matters pertaining to state/nazul land.
 Removal of encroachment from illegal occupant on government land.
 Remission/suspension of govt. dues.
 Issues related to Bar Associations.

Stakeholders:

Stakeholders of ADCR office are all the concerned parties of related to land. But if we
classify broadly, all the citizens of city are stakeholders to some extent.

Organizational Culture:

The organizational culture is pure Hierarchal, there is a complete and well defined
hierarchy as we can expect in any government office.

Community/Citizen Engagement:

Citizens who have a common interest of usually land, taxes and stamp paper license
holders are usually engaged to this department. These individuals usually come in group
form for their common cause. ADCR is responsible for listening to their cases and take
dictions in prescribed time period.

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  Assistant Commissioner:

According to the Punjab Civil Administration Act 2017 (Act III of 2017), The Government
shall appoint a Commissioner for each Division, a Deputy Commissioner for each District
and an Assistant Commissioner for each Tehsil in the Punjab from amongst the officers
of the Service.

In Pakistan, Assistant Commissioner is responsible for maintenance of peace, harmony,

rule of law, situation of Law & Order under check, price controlling, wheat procurement,
disaster management, overall monitoring of Educational Institutes, Hospitals & Health
Units, development work in concerned Tehsil, liaison with the law enforcing agencies,
Land transfer approval/ deeds and other departments. It is a broader understanding that all
the powers vested in Commissioner at Division level are entrusted upon Assistant
Commissioner at Tehsil Level. Assistant Commissioner reports to Deputy Commissioner
and Commissioner on official business.

In addition to these duties an Assistant Commissioner is also responsible for:

• Sub-divisional land revenue collection.

• Sub-divisional land acquisition collector.
• Issuance of Domicil.
• Co-coordinating role for all other departments.
• Sub-divisional Census Offices.
• Implementation of Government Policies at Sub-divisional level

Financial Resources and Budgeting:

All the funds are issued by Provincial Government of Punjab which has headquarters in
Lahore. The revenue collected by AC Jhelum in form of fines and plenty also goes to
Lahore first and then distributed to various departments for further functions.

Stakeholders:
All the citizens of Jhelum are somehow stakeholders of AC office by following means:

 Pakistan Citizen’s Portal:

Pakistan Citizen Portal is an integrated citizens grievance redressed system
connecting all government organizations both at federal and provincial levels. The
system serves as carrier of complaints to their respective offices across all over
Pakistan. AC office Jhelum takes a very quick action against each complaint as per
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 law/ policy.

 Punjab Charity Commission:

To register and regulate charities and collection of charitable funds, AC office
Jhelum has started to collect necessary data from NGOs and enter information in
their portal. It is necessary to make effective provisions for the registration,
administration and regulation of charities, fund-raising appeals and collection of
charitable funds for charities and other institutions; and, for other purposes.

 District Management Price Control:

The provincial government is employing digital monitoring mechanism and toll free
helpline devised by the PITB for recording complaints against profiteering and
hoarding in trade of essential commodities. If a shopkeeper charges more price than
mentioned on Qeemat Punjab App, he will be imposed fine or even FIR. Citizen
register their complaint on Pakistan Citizen portal, and then AC office Jhelum is
responsible to take actions according to law.

 Overseas Pakistani’s Complaint Portals:

PITB, in collaboration with the Overseas Pakistanis Commission (OPC), developed
an online complaint portal for effective communication and to redress the complaints
in time. The main reason behind setting up the online portal is to decrease workload
and make the complaints tracking process easier.

 Enforcement of the Punjab Marriage Function Act 2016:

In Jhelum, AC office is responsible to enforce Marriage Function act in the city. If a
marriage hall owner, violates this rule he has to pay a fine of 50,000 to 20,00,000 and an
FIR can be registered against him.

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The hierarchy of Assistant Commissioner in Jhelum is as follow:

AC

Tehsildar

Naib Tehsildar

Ghardawar

Patwari

 DEA Jhelum (District Education Authority) Jhelum

District Education Authorities (DEAs) were established under PLGA, 2013 (Punjab Local
Government Act).

Functions of DEAs under Section 93:

 Establish, manage and supervise: (Primary, Elementary, Secondary and Higher

Secondary Schools, Adult literacy and Non-formal basic education, Special
Education institutions of the Government in the District)
 Implement policies and directions of the Government for education.
 Ensure: (Teaching, infrastructure, student safety and hygiene standards, Minimum
education standards for quality education as may be prescribed.)
 Undertake: (Students’ assessment and examinations, Ranking of schools on
terminal examination results and targets, Promotion of co-curricular activities,
sports, scouting, Girl Guide, Red Crescent.)
 Constitute school management councils to monitor academic activities.
 Approval/re-appropriation of the budget and execution of development schemes.

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 The stats for schools operating in the district of Jhelum :
Category of School Male Female
Higher Secondary Schools 04 07
High Schools 73 74
Elementary Schools 57 84
Primary Schools 174 318
Grand Total 308 483

The CEO Jhelum aims to achieve the following milestones:

 Legislation, Policy Formulation and Planning

 Maintaining Standards of Education
 Monitoring and Evaluation System
 Promotion of Quality Education
 Staff Development
 Regulatory policy concerning private sector schools
 Children libraries and libraries affiliated with Children Library Complex
 Promotion of sports in schools
 Provision of compulsory and free education to all of age 5-16 years
 The matters relating to the Punjab Daanish Schools and Centers of Excellence
 To promote quality education through public-private partnership through Punjab
Education Foundation
 The matters relating the Punjab Teachers' Foundation
 Budget, accounts and audit matters
 Purchase of stores and capital goods for the department
 Service matters except those entrusted to Services and General Administration
Department



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 School Functionailty:
 School visits.
 Co-curricular activities.
 Functioning of ECE
 School hygiene
 Maintenance work
 Funds utilization
 Service record

Community Mobilization:
 Implementation of School Council policy
 Implementation of all orders/instructions/ policies of School Education Department
 School Council meetings.
 Ensure presence of all teachers in all trainings.
 Parents/ Teachers engagement meetings.

Infrastructure Indicators:
 Safe Buildings
 Litnum materials
 Sufficiency of toilets.

Financial Resources and Budgeting:

Resources are allocated by headquarters which is located at Lahore. All the

revenues collected in form of fines are submitted to headquarter first and then they
are distributed to all over the department.

Stakeholders:
All the teachers and students are stakeholders of DEA Jhelum. Also we can say that
parents of students are stakeholders of DEA Office Jhelum to some extent.

Teachers are main stakeholders as they get all the promotions, pensions, placement
orders, transfer orders by this office.

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 Donors/Donors Driven Projects:
There are some donor driven projects which include many schools built with the
help and aids of donors.

Many other donor driven projects are:

 School Buildings.
 Uniform Distribution to needy students.
 Distribution of Books to needy Students.
 Water Filtration Plants in schools for Students.
 Installations of fans in government schools.
 Building Maintenance etc.

Community/Citizen Engagement:
All students and teachers are engaged by this department by citizen portal, teachers
are directly engaged too. They get all the orders of placement, transfer, permanent
allocation, etc orders from this office.

Students are directly engaged to this office through activities like training sessions
of girl guide, boys scouts, boys cadets etc.

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  Rescue 1122 Office Jhelum.
Sixteen years of service to humanity known with the name Rescue-1122 provided
sense of safety to the citizens of Pakistan from October 2004 to up to date. This
service was necessitated after failure of repeated attempts to revitalize and
modernize the old organizations mandated for emergency management.

The Punjab Emergency Service Act 2006 was also unanimously passed from Punjab
Assembly to provide legal cover to the emergency services. Now the Rescue service
has become the leading emergency service of South Asia after getting international
certification from United Nations in the field of search and rescue. The service
started from city of Lahore has been expanded in all 36 districts of Punjab and is
being replicated down to tehsil level and other provinces of Pakistan except Sindh
province.

Today the Rescue service has completed 16 years of serving to humanity. During
this span of time, despite of all challenges over many victims of emergencies were
rescued, first modern fire rescue service was established and responded over 150,000
fire incidents in the start of the Rescue, saved worth over Rs.450 billion losses with
timely emergency response and professional firefighting, motorbike ambulance
service set new standard of emergency response dealt over 600,00 emergencies in 9
divisional headquarters with average response time of 4 minutes, patient transfer
service was provided to over 800,000 patients from lower health facility to higher
health facility.

Organization and Management:

Every organization works on a complete management system. The management

system that helps to run the daily activities of the organization, the organization
management system based on the reporting system in rescue 1122 and the activity
control based on the information and quick response and decision making of the
commander. The main purpose of the organization management is to use the better
resources of the organization for the better outputs the outputs that serves the nation.

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 Organizational structure of Rescue 1122:

Planning of the Punjab emergency service:

 Development of Emergency management force

 Provide pre-hospital emergency ambulance
 Provide fire safety to the all the levels of district Punjab

 Development and establishment of vehicles and tracking monitoring system
 Maintain its response time of less than 7 minutes
 Saving lives and guide people
 Making rescue a model for other provinces and also for all SAARC countries
 Effective performance and monitoring system
 Working on the community safety programs.

These are the planning’s of the rescue 1122 that the working staff worked hard to
get the maximum outputs the only devotion which works with the staff of the rescue
is to save the lives in any emergency situation.

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 



 Stakeholders:
The UNDP in collaboration with the Ministry of Interior, Government of Pakistan
to identify the gaps and formulate a strategy for effective management of
emergencies and mitigation of disasters. Effort has also been made to identify
possible sources of volunteers who can be of use during disasters. The government
of Punjab is responsible for the funding of the service as well as the Punjab
government of Pakistan is directly linked with the operation financially in all the
ways. Rescue 1122 also linked with the ENGOS to create the better community in
the districts of Punjab and Jhelum.

The increasing number of emergencies and disasters taking place due to the change
in the environment, habitat, global warming, Ozone depletion and pollution etc. have
necessitated all communities to join hands to rescue the mother earth so that we can
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 prevent these disasters. The police coordinate with the rescue 1122 in the crime cases
of the district and also share the funds on the better performance of the rescue and
in the moment of the protocol the police linked with the rescue station Jhelum for
the ambulance cover and worked with mutual coordination.

Organization culture:
The organization culture of Rescue1122 is hierarchical type that includes a proper
chain of command, division of work and task briefing to the officers from higher
command to the lower command. These rules regulation and clear chain of command
shows that rescue is hierarchical type of organization and everyone must follow the
rules and work according to the service orders.
donation can be in the way of things that used in the ambulance like: medicine,
cutters, stretchers, stationary etc. The recent donors of rescue 1122 are dar-ul-sukun,
care foundation Pakistan, Ansar foundation Trust.

Community/Citizen Engagement:

It includes the community safety wing that develops the trust on the rescue and sense
of protectiveness among the people of the district. Community Emergency Response
Teams (CERT) to help citizens making their localities safe communities. CERT
basically concern with community welfare program to enhance living standards of
individuals. Rescue scouts are its members and rescue warden performing the role of
leader of their group. Rescue 1122 is not just providing the emergency victims with
the basic right to timely emergency care but believes in “saving lives and changing
minds”. This is vividly reflected in the mission statement of the Service which is
“development of safer communities through establishment of an effective system for
emergency preparedness, response and prevention
 
Chapter 3: Tasks and Duties at Internship
Function(s)/Department(s) of Internship:
I worked in following departments of City District Government:

 Additional Deputy Commissioner (Revenue).

 Assistant Commissioner Office.
 DEA (District Education Authority).
 Rescue 1122 Office Jhelum.
 District Accounts Office Jhelum.
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  District Livestock Office Jhelum.

Week 1:
In first week, at ADCR office I was assigned the duty of Dairy Dispatch of letters
and notifications to concerned departments.

Week 2:
At AC office Jhelum, I was assigned the task of getting reports from all the
concerned magistrates on daily basis.

I also did dairy dispatch of letters there. And we got lectures on management issues
of district from AC daily.

Week 3:
At DEA, I got different tasks like giving instructions to AOEs from getting higher
authorities to them.

I also did dairy dispatch of letters there, Filing, Typing of letters etc.

Week 4:
At Rescue office, I was given the training of first aid, Emergency room visits,
Understanding the wings, culture of the Rescue station, the understanding &
development with the organogram and the designation of the officers under the RSO
of the Rescue station Jhelum.

Week 5:
At District Accounts Office, the main duty I was assigned was punching of data in
different accounts. Here, I learned how SAP is used for accounts.

Dairy Dispatch of letters was also my duty for 1 week.

Week 6:
At District Livestock Office, I just did dairy dispatch mainly because there was no
as such office work there.

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Chapter 4: SWOT Analysis

Strengths

 Well Structured Organization

 Loyal Staff
 Employees Engagement to work
 Citizen Engagement

Weaknesses:

 Acute Shortage of HR
 Shortage of Funds to some departments
 Lack of skilled workforce
 Old workers do not have any computer training
 Rigid Structured
 Change resistant
 Not innovative
 Old Gadgets.

Opportunities:

 Power of Government offices

 Job Security
 Digital System has eased many tasks.
 No one can kick you out of the job without any reason.
 Good Allowances like for health, education of children etc

Threats:

 To some extent, answerable to Public.

 Must respond the Public before deadline.
 No Work Life Balance
 No Chance of mistakes especially in accounts department.

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