My3bill-August-2022 220910 211326

Your bill period Your account number Your bill date
Up to 31 Jul 22 9846804012 01 Aug 22

Your bill number Your Three phone number Customer services
AHQ1336848314 07838 188460 333 or 0333 338 1001
Or visit My3 on your handset
Dascalu Mihai Alexandru paying by Direct Debit.
Flat 1 Musgrave House
Dock Road
3
Connah's Quay
Deeside, Clwyd
CH5 4DS
Your 3 bill for Your Plan
*198468040925*
198468040122
Total monthly charges £20.90
All charges are inclusive of VAT
Total usage summary £0.60 where relevant.
Total other charges and credits £30.00
For a full explanation of your bill
Total charges £51.49 visit our website
Previous balance 34.78 www.three.co.uk
Thanks Payments received 34.78
for Total payment due by 22 August 2022 £51.49 credit
Payment will be taken from
your account on or soon after 22 August 2022.
Ways to pay.
There are lots of ways to pay your bill. We recommend setting up a monthly Direct Debit if you haven't
already. You only have to set it up once and with our Direct Debit discount you could save £5 per
month.
Direct Debit. By Card.

Setting up a Direct Debit is the quickest and easiest way to You can go to My3 and make a payment or set up a
pay, and saves you money. Just visit My3 on your phone or recurring payment from your Visa, MasterCard or Amex
internet enabled device to set it up. card. Alternatively you can call 333 to make a one-off
bill payment.
Personal Banking. Cheque/Giro.

You can send a payment from your bank account using Complete the Giro slip at the bottom of this bill and take
online or telephone banking. Our details are: it to your bank to pay. Some banks may charge for this
6 Sort Code 40-02-50 service.
6 Account Number 81238817 Alternatively post a cheque and the Giro to: Three
Please use your account number as a reference. Payment Centre, PO Box 1525, Northampton NN1 9HJ.
You’ll find this is on the front of your bill. Please do not send cash or letters to this address
If you do not pay by Direct Debit or card it can take up to 5 days for your payment to be received.
Answering your questions.

Why is my bill higher than the monthly charge I I don’t understand my bill?
3
signed up for?
If this is your first bill it is made up of 2 charges:
We have an interactive guide to help you in our Help
& Support pages at three.co.uk/understandingyourbill
Need more help?
6 The first charge covers your costs for the first 4-9 days of Check online
When does my monthly allowance restart? Why not check our billing support information online?.
joining so you can start using Three straightaway.
Your monthly allowance starts again every bill date,
6 The second is the first full monthly charge plus any Add-ons or which you’ll see on your bill. You can check your
subscriptions. allowance, what’s left and when it runs out at your My3 Go to Three.co.uk/bills
account.
For all other bills:
This could be because you’ve subscribed to a new service I’d like to make a complaint? Don't forget you can check your plan details in your My3
or if you’ve gone over your monthly allowance. For more At Three we try our best to provide you with a great account - go toThree.co.uk/My3
details go to service and we are keen to hear from you if you think
Three.co.uk/priceguide we’ve not done a good job. Our complaints process gives Or you can chat to us by going to
you the opportunity to tell us what’s gone wrong. Our
specialist team will do everything they can to put it right. Three.co.uk/contactus Call us.
The best way to contact our complaints team is to visit
If you’ve got a mobile query, you can call us on 333*
Three.co.uk/complaints
from your Three phone or from another phone on 0333
If your complaint isn’t resolved after 8 weeks, or you’re
338 1001†
not happy with our final decision, you can contact the
If you’ve got a mobile broadband query, you can call us
independent organisation dedicated to sorting out disputes
between customers and providers, which is free of charge on 500 (free) from a Three phone or from another from
for you to use. on 0333 338 1003†
Write to:
Ombudsman Services: Communications, PO * Free, unless you’re on one of our Essential Plans, in
Box 730, Warrington WA4 6WU. which case it will come out of any available minutes
Online: https://www.ombudsman-services.org/ allowance or charged at your out of allowance rate of
Phone: 0330 440 1614 35p per minute. † Standard call rates apply.
To protect your privacy, we’ll ask a few questions when

you call to make sure we’re speaking to the right person.
Your My3 account.
Your My3 account helps you keep track of My3 on your phone. your
spending and lots more. If you have a Three phone:
6 Check how much monthly allowance you have left.
6 See your current balance. Select 'Planet 3' and choose the 'My3 account' tab.
6 Look at your bills. If you have an iPhone: My3 on your computer.

6 Register a debit or credit card to make payments. To get to My3, go to Three.co.uk/my3 For security, the
6 Set up a direct debit. Select the 'App Store' icon on your home screen. first time you access My3 we’ll ask you to register. To do
6 Switch to eBills. Enter 'Three' in the search bar and download the this you’ll need the last 6 digits on the back of your SIM
6 Change your marketing preferences. 'Three App'. card. Then just follow the on-screen instructions.
6 Update your address details. If you don't have a Three phone:
Go to http://mobile.three.co.uk and select the 'My3

account' tab.
Hutchison 3G UK Ltd. Registered office: 450 Longwater Avenue, Green Park, Reading, Berkshire, RG2 6GF. No. 03885486.
Authorised & Regulated, for consumer credit purposes, by the Financial Conduct Authority (No. 738979)
Three is a member of the Telecommunications Ombudsman scheme. Further details are available from Three Customer Services or at Three.co.uk If you would
like to write to us, send your letter to Three Customer Services, PO Box 333, Glasgow G2 9AG.
Bill Summary
Hello, below you'll see details of your plan, plus any add-ons you might have bought (like buying more data
or minutes). Your package is made up of units entitling you to the following allowances:
Unlimited Data
Unlimited Minutes
Unlimited Text
Details of your plan: Charge(£)
Advanced SIM unlimited data unlimited minutes 24M 01 Aug to 31 Aug 20.90
Total (monthly charge) £20.90
Up to 31 Jul 22 9846804012 01 Aug 22
Your bill number
AHQ1336848314
Your Three phone number
07838 188460 333 or 0333 338 1001

Customer services 3
Usage summary
Calls Total minutes Minutes used
used outside of allowance Charge(£)
Your allowance includes units entitling you to minutes.
Calls to service numbers e.g. 084, 087, 09, 118 are excluded from your plan allowance
Voice 1:48 0.000
Voice when abroad 28:52 0.000
Total (minutes) 30:40 £0.000
Total messages Charge(£)
Messages used
Your allowance includes units entitling you to texts.
Premium shortcodes are excluded from your allowance
Text when abroad 2 0.000
Total (messages) 2 £0.000
Internet & messaging MB used Charge(£)

Total MB outside of allowance
Your allowance includes units entitling you to internet data.
1048576 bytes = 1MB
Internet data 6,464.9834 0.000
Internet & data usage when abroad 8,329.3071 0.000
Total (MB) 14,794.2905 £0.000
Third Party Charges including Three Pay Charge(£)
All purchases made from third parties are shown here including those purchased using Three Pay (or Pay By
Mobile). Three Pay is a safe and easy way to buy digital goods and services online and charge to your mobile
phone bill. If you have any questions about the purchase please call the helpline number shown next to the
Products and Services purchased 0.600

Total £0.600
charge. Charges shown include VAT where appropriate.
cont'd
Page 3 of 93 Customer Services, Hutchison 3G UK Ltd, PO Box 333, Glasgow G2 9AG. 0333 338 1001.
Up to 31 Jul 22 9846804012 01 Aug 22
Your bill number Your Three phone number
AHQ1336848314 07838 188460 333 or 0333 338 1001

Customer services 3
Bill Summary cont'd.
Total (other charges & credits) £30.000
Total charges £51.49

Payments Amount(£)
Direct Debit on 20 Jul 22 34.78

Total (payments) £34.78
Other charges & credits Charge(£)
Daily Roaming Charge for Go Roam in Europe - 11 Jul 2022 2.000

CR
C
R
Total charges are rounded up or down to the nearest penny. Final bill total is on the front page.
Itemised usage
Voice calls
Your allowance includes units entitling you to minutes.
Up to 31 Jul 22 9846804012 01 Aug 22
AHQ1336848314 07838 188460 333 or 0333 338 1001

Customer services 3
Calls to service numbers e.g. 084, 087, 09, 118 are excluded from your plan allowance.
Duration Add-on /
Date Time Phone number Destination hh:min:sec allowance Charge (£)
Sat 02 Jul 15:21 07432354860 Mobile 00:00:05 Included 0.000
15:21 07432354860 Mobile 00:00:05 Included 0.000
15:21 07432354882 Mobile 00:00:03 Included 0.000
Mon 11 Jul 14:01 01244286937 Chester 00:00:45 Included 0.000
14:02 01244286937 Chester 00:00:50 Included 0.000
Total (national 00:01:48 £0.000
calls)
Voice calls when abroad
Time Zones on your bill:
You may notice different time zones on your bill depending on whether a 3G or 4G network is used.
3G – All originating calls made whilst roaming on 3G will show the call start time in the foreign country's time zone.
All other 3G call types will show in UK time zone.
Duration Add-on / Charge(£)

Date Time Phone number Destination hh:min:sec allowance
Tue 12 Jul 10:01 01244286934 Chester 00:00:41 Excluded 0.000
10:02 01244286934 Chester 00:00:38 Excluded 0.000
Wed 13 Jul 10:22 01244286934 Chester 00:00:36 Excluded 0.000
10:23 01244286936 Chester 00:00:44 Excluded 0.000
13:55 0040764431936 Romania 00:01:55 Excluded 0.000
Thu 14 Jul 11:25 07748125748 Mobile 00:00:31 Excluded 0.000
Sun 17 Jul 13:35 07950114369 Mobile 00:00:04 Excluded 0.000
14:46 07709830096 Mobile 00:00:03 Excluded 0.000
14:47 07709830090 Mobile 00:00:02 Excluded 0.000
15:54 07950114360 Mobile 00:00:05 Excluded 0.000
15:55 07950114360 Mobile 00:00:04 Excluded 0.000
Mon 18 Jul 18:04 0040742139050 Romania 00:00:10 Excluded 0.000
Tue 19 Jul 08:14 0040742139050 Romania 00:00:15 Excluded 0.000
Thu 21 Jul 14:23 07378261930 3 Mobile 00:00:01 Excluded 0.000
20:19 07378261930 3 Mobile 00:00:44 Excluded 0.000
Fri 22 Jul 13:43 07378261930 3 Mobile 00:02:17 Excluded 0.000
Sat 23 Jul 21:14 0040721377756 Romania 00:03:57 Excluded 0.000
Mon 25 Jul 08:45 03456086023 National Landline 00:00:30 Excluded 0.000
18:47 03456086023 National Landline 00:00:12 Excluded 0.000
Wed 27 Jul 14:44 0040768919457 Romania 00:00:16 Excluded 0.000
Thu 28 Jul 19:15 0040768919457 Romania 00:00:49 Excluded 0.000
Fri 29 Jul 09:27 0040768919457 Romania 00:00:29 Excluded 0.000
Total (voice calls when abroad 00:17:22 £0.000
)
Up to 31 Jul 22 9846804012 01 Aug 22
AHQ1336848314 07838 188460 333 or 0333 338 1001

Customer services 3
Voice calls when abroad

4G – Calls made whilst roaming on 4G will reflect a call start time in UK time zone.
Duration Add-on /
Date Time Phone number Destination hh:min:sec allowance Charge(£)
Fri 15 Jul 10:43 Incoming 00:01:47 Excluded 0.000
Mon 18 Jul 16:33 Incoming 00:00:07 Excluded 0.000
Wed 20 Jul 08:15 Incoming 00:01:06 Excluded 0.000
Sat 23 Jul 18:17 Incoming 00:08:30 Excluded 0.000
Total (voice calls when abroad) 00:11:30 £0.000
Total (voice calls) 00:30:40 £0.000
Itemised usage cont'd.

Messages
Your allowance includes units entitling you to texts.
Text when abroad
3G and 4G SMS – SMS text roaming events will reflect the SMS start time in UK time zone.
Add-on / Charge(£)
Date Time Phone number Destination allowance
Sun 17 Jul 11:35 07950114360 Mobile Excluded 0.000
11:36 07950114360 Mobile Excluded 0.000
Total (text when abroad) 2 £0.000
Total (messages) 2 £0.000

Internet data
Your allowance includes units entitling you to internet data.
Add-on / Charge(£)
Date Description Total MB allowance
Fri 01 Jul Mobile Internet 568.6242 Included 0.000
Mobile Internet 554.8919 Included 0.000
Sat 02 Jul Mobile Internet 2.6429 Included 0.000
Sun 03 Jul Mobile Internet 504.1754 Included 0.000
Mon 04 Jul Mobile Internet 391.4342 Included 0.000
Tue 05 Jul Mobile Internet 508.0581 Included 0.000
Wed 06 Jul Mobile Internet 397.1088 Included 0.000
Thu 07 Jul Mobile Internet 385.6124 Included 0.000
Up to 31 Jul 22 9846804012 01 Aug 22
AHQ1336848314 07838 188460 333 or 0333 338 1001

Customer services 3
Total (data) 6,464.9834 £0.000
Internet & data usage when abroad
Add-on / Charge(£)
Tue 12 Jul Mobile Internet 1,642.3398 Included 0.000
cont'd
Itemised usage cont'd.
Internet & data usage when abroad cont'd
Add-on / Charge(£)
Up to 31 Jul 22 9846804012 01 Aug 22
AHQ1336848314 07838 188460 333 or 0333 338 1001

Customer services 3
Total (data) 8,329.3071 £0.000
Third Party Charges including Three Pay
All purchases made from third parties are shown here including those purchased using Three Pay (or Pay By
Mobile). Three Pay is a safe and easy way to buy digital goods and services online and charge to your mobile
phone bill. If you have any questions about the purchase please call the helpline number shown next to the
charge. Charges shown include VAT where appropriate.
Date Time Services Purchased and Customer Helpline Charge(£)
Fri 22 Jul 18:26 GBP0.60,NM,GooglePlay-41 coi,helpline:08000465485 0.600
Total 1 £0.600

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Your bill period Your account number Your bill date

Up to 31 Jul 22 9846804012 01 Aug 22

Your 3 bill for Your Plan

Direct Debit. By Card.

Personal Banking. Cheque/Giro.

Answering your questions.

To protect your privacy, we’ll ask a few questions when

6 Look at your bills. If you have an iPhone: My3 on your computer.

Go to http://mobile.three.co.uk and select the 'My3

Your bill number

07838 188460 333 or 0333 338 1001

Internet & messaging MB used Charge(£)

Third Party Charges including Three Pay Charge(£)

Products and Services purchased 0.600

Your bill number Your Three phone number

AHQ1336848314 07838 188460 333 or 0333 338 1001

Total (other charges & credits) £30.000

Total charges £51.49

Direct Debit on 20 Jul 22 34.78

Other charges & credits Charge(£)

Daily Roaming Charge for Go Roam in Europe - 11 Jul 2022 2.000

Your bill number Your Three phone number

AHQ1336848314 07838 188460 333 or 0333 338 1001

Duration Add-on / Charge(£)

Your bill number Your Three phone number

AHQ1336848314 07838 188460 333 or 0333 338 1001

Voice calls when abroad

Total (voice calls) 00:30:40 £0.000

Itemised usage cont'd.

Total (messages) 2 £0.000

Your bill number Your Three phone number

AHQ1336848314 07838 188460 333 or 0333 338 1001

Your bill number Your Three phone number

AHQ1336848314 07838 188460 333 or 0333 338 1001

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