c3 Fundamentals in Lodging Operation

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CHAPTER 3

TYPES OF LODGING ACCOMMODATIONS


Learning Objectives:

At the end of the discussion, you are expected to:


• Discuss the different types of lodging accommodations
• Discuss the hotel classification and standard requirements.
• Discuss the different styles and location of the hotel.
• Discuss the different classification of the hotel.
• Discuss the various types of variations of a restaurant.
• Discuss the hotel ownership and affiliation.

Apartel – Any building or office containing several independent and furnished or semi furnished
apartments, regularly leased to tourist and travelers for dwelling on a more or less long-term
basis and offering basic services to its tenants, similar to hotels.

Backpackers – An establishment, commonly, a house that offers lodging for backpackers,


travelers or youth hikers for a cheap price.it is like dormitory where there is a room with many
beds where opposite gender may stay even knowing each other and only one bedroom is
shared.

Bed & Breakfast (B&B) – A private home in which accommodated at night in private bedrooms
(which may or may not have private bathrooms). The owner or manager lives in the house or on
the property. The public areas of the house, such as kitchen and lounge have either limited
access for guests, or are shared with the host family to some degree. Breakfast is included in
the price (generally either continental or full- English). Other meals may be available by
arrangement.

Boutique Hotel – An establishment providing all features and facilities of a normal hotel in a
unique and exclusive style. These properties are generally small, feature top class service and
are marketed to the affluent.

Budget Hotel – This is ideal for business travelers and those who don’t require frills and want to
save money. There is a variety to choose from across the country and all offer affordable rooms.

Camping Park – A park for camping only.

Campus Accommodation – The accommodation provided by colleges and universities for their
students is often made available – with meals – to individuals or groups at certain time of year,
typically the summer, Easter and Christmas holiday periods.

Guest House – generally a private home which has been converted for the dedicated and
exclusive use of guest accommodation. The public areas of the establishment are for the
exclusive use of the guests. The owner or manager lives off-site, or in an entirely separate area
within the property. Guesthouse offers a wider range of services than a B&B, and usually cater
for all meals.

Holiday Park – A park that offers holiday homes and most likely, touring camping pitches.

Hotel – Generally the largest of all accommodation types. There is typically a common
reception area, and rooms generally open directly onto a hallway. The on-site restaurant offer
facilities are more accessible to the public than the other accommodation types. A wide range of
guest services in available, such as room service. Hotel are often mentors or larger hotel
groups, and a similar accommodation experience maybe available in different establishments
within the group. This is a building or establishment which provides living accommodations for
transfer visitors and sometimes long-term residents, and which often offers other facilities such
meeting rooms, restaurant, entertainment, and skips, available to its guests and to the general
public.

Hospice – A place of refuge for travelers, often operated by a religious order.

Hostel – A lodging supervised by adults, planned for the use of young hikers or bicyclist, also
youth hostel. A student residence or dormitory.

Inn – This is a traditional type of accommodation within the pub. The bar and restaurant is open
to non- residents, and provides food at lunchtime and in the evening. The lodging establishment
caters to transients which does not meet the minimum requirements of an economy hotel.

International Resort Hotel - A hotel with a 5- star quality award that has a range of leisure and
sporting facilities. These includes an 18- hole golf course, swimming pool and leisure center,
and country pursuits.

Lodge – An accommodation facility which is located and designed to optimize the feeling of
being closely in touch with nature. The building style should feature natural materials and
coloring such as wood, stone, and thatch. An outdoor experience should be offered at the lodge.
Motel – You might be confused or sometimes you might mix the meaning of hotel and motel.
Motel is also a place where you can lodge, they will serve you food and other services but motel
is different from hotel. A motel or midnight hotel is a hotel for short stay especially for tourism on
long travel. Some motels especially in the Philippines, they offer a per hour stay. Some offers a
3- hour’s package more or less.

Pension Home – a private or family operated tourist boarding house, tourist guest house or
tourist lodging house employing non- professional domestic helpers regularly catering to tourists
and travelers, containing several independent let table rooms, providing common facilities such
as toilets, bath rooms/ shower, living and dining rooms and/ or kitchen and where a combination
of board and lodging may be provided.

Private Home - This type of accommodation is not dedicated for full time occupation of guests,
but is a private house or apartment which is temporarily available for rental, often during peak
tourism reasons.
Transient House – A house for rent where people having a vacation can rent for a short term.
This is where they can use all the houses facilities.

Resort – Any place or places with pleasant environment and atmosphere conducive to comfort,
healthful relaxation and rest, offering food, sleeping accommodation and recreational facilities to
the public for a fee or remuneration.
Restaurant with Rooms – The restaurant is the most significant part of the business, and is
usually open to non- residents as well as those staying there. Breakfast is usually provided.

Self – catering – A house, cottage, apartment, chalet or similar accommodation, with self-
catering facilities, which Id let normally on a weekly basis to individuals, although shorter breaks
may be available.

Service Apartment – Essentially self- catering apartments where services such as cleaning are
available. Meals and drinks may be also available, either to each department or in a restaurant
and/ or bar on site.

Touring Park – A park that offers touring pitches, and may offer camping pitches as well.

Hotel Classification and Standard Requirements


The following are the minimum requirements for the operation of a hotel in the
Philippines for the purpose of accreditation and as hereby classified by the tourism in the
following categories, namely:
A. De Luxe Class
B. First Class
C. Standard Class
D. Economy Class

Hotel Classification Room Size, Facilities Hotel Facilities Hotel Services


and Other Services
• Rooms are at • Function / • Pouter
least twenty- five Conference • Foreign
(25) sq. meters Facilities Exchange
• Private bathroom • Swimming Pool • Mailing
with bathtub and • Tennis, Golf, • Long Distance/
shower and 24- Squash or Gym Overseas Call
hour running hot Facilities • Left Ingrate and
and cold water • Live Safety Deposit
• Telephone Entertainment Boxes
• Radio and • Barber Shop, • Telex and
television Beauty Parlor and facsimile
• In – room Sundry Shop • Laundry and Dry
De Luxe Class refrigerator and • DOT- accredited Cleaning
well stocked mini Travel Agency/ • Parking / Valet
bar Tour Counter Services
• 24-hour room • Medical Services
service • Business Center
• Limousine
Service, Airport
Transfers
available 24-
hours

Hotel Classification Room Size, Facilities Hotel Facilities Hotel Services


and Other Services
• Rooms are at • Function/ • Pouter
least twenty- five Conference • Foreign
(25) sq. meters Facilities Exchange
• Private bathroom • Swimming Pool • Mailing
with bathtub • Tennis, Golf, • Long Distance/
and/or shower Squash or Gym Overseas Call
and 24- hour Facilities or a tie- • Left Ingrate and
running hot and up with in the Safety Deposit
cold water vicinity of the Boxes
• Telephone hotel • Telex and
• Radio, television • Live facsimile
or piped- in music Entertainment • Laundry and Dry
• Cold drinking • Barber Shop, Cleaning
First Class water Beauty Parlor and • Parking / Valet
• 24-hour room Sundry Shop Services
service • DOT- accredited • Medical Services
Travel Agency/ • Limousine
Tour Counter Service, Airport
Transfers
available 24-
hours

Hotel Classification Room Size, Facilities Hotel Facilities Hotel Services


and Other Services
• Rooms are at • Sundry Shop • Pouter
least eighteen • Foreign
(18) sq. meters Exchange
• Private bathroom • Mailing
with shower and • Long Distance/
24- hour cold Overseas Call
Standard Class running water • Telex
and hot water at • Laundry and Dry
selected hours Cleaning by
• Telephone arrangement
• Cold drinking • Parking
water • 24-hour Medical
• Room service Services
• Airport Transfers
• Rooms are at • Pouter
least eighteen • Mailing
(18) sq. meters • Long Distance/
• Private bathroom Overseas Call
with shower and • Telex
24- hour cold • Laundry and Dry
running water Cleaning by
Economy Class and hot water at arrangement
selected hours • Medical Services
• Cold drinking upon request
water
• Room service

Classification and Star Ratings of Hotels in Foreign Countries


With so many different types of hotels available, it is difficult to compare price and
standard between them. Star ratings symbolize the level of service, range facilities and quality
of guest care that you can expect.
The star rating system in foreign country is the subject of much debate. There is a great
deal of confusion, particularly for those based overseas, since a number of different
organizations rate hotels, and the criteria are not always the same. The English Tourism Board
in foreign countries are presented the classification by harmonizing star rating system. Hotels
are required to meet progressively higher standard as they move up the scale from one five
stars.
Star Rating Requirements
• Practical accommodation with limited range of facilities and
services, but high standard of cleanliness throughout.
One Star • Friendly and courteous staff to give you help and information
you need to enjoy your stay.
• Restaurant / eating area open to you and your guest’s
breakfast and dinner.
• Alcoholic drinks will be served in a bar or lounge.
• 75% of bedrooms well en –suite or private facilities.
( In addition to what provided at One Star)
Two Star • Good overnight accommodation with more comfortable
bedrooms, better equipped all with en-suite or private
facilities and color TV.
• A relatively straightforward range of services, including food
and drink and a personal style of service.
• A restaurant/ dining room for breakfast and dinner.
• A lift is normally available.

(In addition to what provided at Two Star)


• Possibly larger establishment, but all offering significantly
greater quality and range of facilities and services, and
Three Star usually more spacious public areas and bedrooms.
• A more formal style of service with a receptionist on duty and
staff responding well to your needs and requests.
• Room service and continental breakfast.
• Laundry service available.
• A wide selection of drinks, light lunch and snack served in a
bar or lounge.

(In addition to what provided at One, Two and Three Star)


• Accommodation is offering superior comfort and quality, all
bedrooms with en-suite bath, fitted overhead shower and
water closet.
Four Star • The hotel will have spacious and well-appointed public areas
and will put strong emphasis on food and drink.
• Staff will have very good technical and social skills,
anticipating and respondent to your needs and request.
• Room service of all meals and 24 hour drinks, refreshments
and snacks.
• Dry cleaning service available.

(In addition to what provided at One, Two, Three and Four Star)
• A spacious, luxurious establishment offering you the highest
international quality of accommodation, facilities, services
and cuisine.
Five Star • It will have striking accommodation throughout, with a range
of extra facilities.
• You will feel very well cared for by professional, attentive
staff providing flawless guest services.
• A hotels that fits the highest international standards for the
industry, with an air of luxury, exceptional comfort and
sophisticated ambience.

Style and Location of Hotels


Hotels are generally classified by their style and location. Each classification is geared to
specific clientele. Several companies classify hotels according to amenities and services by
using a star system. The more stars, the more luxurious the hotel. For the most part,
classification can way within each type of hotel style. However, it is rare for budget to attain
extremely high ratings, because they do not have the amenities necessary for higher
classifications.

Resort Hotels
Resort hotels are frequented by the customer on vacation. They may feature amenities
that will permit their clientele to relax and have fun. Popular amenities may include: spas, pools,
beach or mountain location on-site, kids’ activities, restaurants, pool bars and babysitting
services. Concierges are often available to help patrons find restaurant of book sightseeing
tours. Patrons often stay a week or more. Resort hotels, because of their many amenities, often
attain high star ratings.

Airport Hotels
Airport hotels are designed to have clean rooms and are booked because of their close
proximity to the airport. Often, they offer shuttles to and from the airport. Many Airport hotels
offer business amenities and restaurants for guests? Airport hotels may have a high turnover of
guests staying for short duration of time, and are often located in cities.

Casino Hotels
Casino hotels are unique because they provide preferential service to gambles. Guest
who spends enough time and money at the casinos can receive complementary rooms and
dining. Casino hotels are often luxurious and offer full-service restaurants, indoor shopping,
pools and finest facilities. These hotels offer plenty of night life including shows, dance clubs
and comedian. Sometimes they are located in recent areas. Star ratings are based on
amenities, location and room quality.

Economy Hotel
Economy hotel provide limited amenities at reasonable rates. Sometimes, economy
hotels provide guests with a complimentary continental breakfast. Economy hotels in resort
areas may be of the beaten path, or in a slightly less desirable location. Economy hotels offer
basic room accommodation’s, and many do not have full service on-site restaurants/ more
recently, some economy hotels have adjacent chain restaurants within walking distance, often
sharing the same packing kit.

Conference Centers and Commercial Hotels


Conference centers and commercial hotels are designed for business clientele.
Conference center feature multi- purpose rooms that can accommodate seminars and business
programs. They have banquet facilities that can serve and accommodate large parties, and also
offer equipment and acoustics suitable for speakers and visual presentations. Some conference
centers and commercial hotels are located in recent areas, but they still focus on the business
needs of clients and companies.

Suite Hotels
Suite hotels appeal to business people that prepare work space of families that want
one room, yet also want some room separation for children. They often feature multiple rooms,
and may have a pull- out bed in addition to the main sleeping area. Suite hotels have a broad
range of amenities, and can be classified as high as a luxury hotel, but they still focus on the
business needs of clients and companies.

Classification of Resorts
Resorts are classified and certified by the Department of Tourism. Resorts falling
hereunder have complied with its minimum standard in the operation of the establishment
concerned to ensure the safety, comfort, and convenience of tourists.

CLASS AAA
• In a suitable location free noise, atmospheric, and marine pollution
• Free parking for guests (if applicable)
• First Class Guest Zimmer
• Public Wash Zimmer
• At least four (4) sports and recreational facilities
• Conference and convention facilities
• Employee facilities
CLASS AA
• In a suitable location free of noise, atmospheric, and marine pollution
• Free parking for guest (if applicable)
• Standard Class Guest Zimmer
• Public Wash Zimmer
• At least three (3) sports and recreational facilities
• Conference and convention facilities
• Employee facilities
CLASS A
• In a suitable location free of noise, atmospheric, and marine pollution
• Free parking for guest (if applicable)
• Public Wash Zimmer
• At least two (2) sports and recreational facilities
• Employee facilities
• At least one (1) food & beverage outlet

Types of Restaurants
Various types of restaurants fall into a several industry classifications based upon menu
style, preparation methods and pricing. Additionally, how the food is served to the customer
helps to determine the classification.

Historically, restaurant referred only to places that provide tables value one sat down to
eat the meal, typically served by a waiter. Following the rise of fast food and table-cuts
restaurants, an acronym for the older “standard” restaurant was created, sit-down restaurant.
Most commonly, “sit-down restaurant” refers to a casual dining restaurant with table service,
rather than a flat food restaurant or a “diner”: where one orders food at a counter. Sit- down
restaurants are often further categorized, in North America, as “family- style” or “formal”.

In British English, the term restaurant is almost always means an eating establishment
with table service, so the “sit-down” qualification is not usually necessary. Fast food and
takeaway (take-out) outlets with counter service are not normally referred to as restaurant.
Outside of North-America, the term fast casual dining restaurants, family style, and casual
dining are note used and distinctions among different kinds of restaurants is often not that
same? In France, for example, some restaurants are called “bistros” to indicate a level of
casualness or trendiness, they attract. Others are called” brasseries” a team which indicated
hours of service. “Brasseries: may serve food round clock, whereas “restaurants” usually only
serve at set intervals during the day. In Sweden, restaurants of many kinds are called”
restauranter” but restaurants attached to bards or cafes are sometimes called “kick” literally
“kitchen”, and sometimes a bar-restaurant combination is called a “king” in English a “tavern”.

In Dishing It Out. In Search of the Restaurant Experience, Robert Applebaum argues


that all restaurants can be categorized according a set of social parameters defined as polar
opposites: high or low, cheap or dear, familiar or erotic in the cuisine it offers to different kinds of
customers, and so on. Context is as important as the style and form a tequera is a more than
familiar site in Guadalajara, Mexico, but it would be exotic in Albaña. A Rufus Chris restaurant in
North Americans is familiar with it as a large restaurant chain, albeit one that features high
prices and a formal atmosphere.
Fast Food
Fast food restaurant emphasizes speed of service. Operation ranges from small-scale
street vendors with carts to mega-corporation EX. McDonalds, Jollibee, KFC, etc. fast-food
restaurants are also known as QSR or Quick-service restaurants.
Fast Casual
Fast casual restaurants usually do not offer full table survive, but may offer non-
disposable plates and cutlery. The quality of food and prices tend to be higher than those of a
conventional fast-food restaurant but may be lower than casual dining.
Casual Dining
A casual dining restaurant is a restaurant that serves moderately-priced food in a casual
atmosphere. Except for buffet-style restaurants typically provide table service. Casual dining
comprises a market segment between fast food establishment and fine dining restaurants.
Casual dining restaurants often have a fill bar with separate bar staff, a larger beer menu and a
limited wine menu. They are frequently, but no necessarily, part of a wider chain, particularly in
this United States. In Italy, such casual restaurants are often called” trattoria” and are usually
independently owned and operated.
Family Style
Family style restaurant are a type of a casual dining restaurants where food is often
served on plates and the dinners serve themselves. Typically, alcoholic beverages are not sold
at family- style casual dining restaurants.
Fine Dinning
Fine dining restaurants are full-service restaurants with specific dedicated meal
courses. Decor of such restaurant features higher- quality material’s, which an eye towards the
“atmosphere” desired by the restaurateur, that restaurant featuring lower- quality materials. The
wait staff is us sally highly trained and are generally either single-location operations or have
just a few locations. Food portions are visually appealing. Fine dining restaurants have certain
rules of dining which visitors are generally expected to follow often including a dress code.
Variations of Restaurants
Most of these establishments can be considered subtypes of the fast casual dining
restaurants or casual dining restaurants.
Brasserie and Bistro
A brasserie in the US has evolved from the original French idea to a type of restaurant
serving moderately-priced heavy meals – French-inspired” comfort foods” – in an unpretentious
setting. Bistros in the US usually have more refined décor, fewer tables, finer foods and higher
prices. When used in English, the term bishop usually indicates a continental menu.

Buffet and Smorgasbord


Buffet and smorgasbord offer patrons a selection of foods at a fixed priced. Food is
served on trays around bars, from which customers which plates serve themselves. The
selection can be modest or very extensive, with the more elaborate minus divided into
categories such as salad, soup, appetizers, hot entrees, cold entrees, and dessert and fruit.
Often, the range of cuisine can be eclectic, while other restaurants focus on a specific type,
such as home coding. Chinese, Indian, or Swedish. The role of the waiter or waitress in this
case is relegated to removal of finish plates, and sometimes the ordering and refill of drinks. In,
Italy, a king of semi-buffet is featured in either in tavola calda, serving hot foods, and a trauda or
in dedicated sites, sometimes with seating and service at a counter.
In the United States, Buffets, Inc. is a Large Buffet chain Corporation which owns Old
Country Buffet, Country Buffet and Hometown Buffet. Hometown Buffet popularized the” Scatter
Buffet” which refers to the loyal of separate food pavilions. Other American restaurants chains
well-known for their buffet include Golden Covel, which features food products presented in pan,
scuplantation/Sweet Tomatoes (known in particular for its soups and salad), Gatt’s Pizza, GO’s
Pizza, French Choice (a smaller competitor of Souplantation). Panchos Mexican Buffet, Ryans
and Pondensa Stealdure. Sizzler is another prominent restaurant offering a buffet.
Café
Cafes are internal restaurants offering a range of hot meals and made-to-order
sandwiches. Coffee shops, while similar to cafes are not restaurants due to the fact that they
primarily serve and derive the majority of their revenue from hot drinks. Many cafes are open for
breakfast and serve full-hot breakfasts. In some areas, cafes offer outdoor seating.
Cafeteria
A cafeteria is a restaurant serve a ready to cook food arranged behind a food-serving
counter. There is a little or no table service. Typically, a patron takes a tray and pushes it along
a track in front of the counter. Depending on the establishment, serving may be ordered from
attendants, selected as ready-made portions already on plates, or self-service their own
patrons. Cafeterias are common on hospitals, corporations and educational institutions.
In the UK, a cafeteria may also offer a large selection of hot food similar to the American
fast casual restaurant, and the use of the term cafeteria is deprecated in favor of self- service
restaurant.
Coffeehouse
Coffeehouse is casual restaurants without table service that emphasize coffee and other
beverages, typically a limited selection of cold foods such as pastries and perhaps sandwiches
are offered as well. Their distinguishing feature is that they allow patrons to relax and socialize
on their premises for long periods of time without pressure to leave promptly after eating and
are thus frequently chosen as sites for meetings.
Destinations Restaurants
A destination restaurant is one that has strong enough appeal to draw customers from
beyond its community. The idea of the destination restaurants originated in France with the
Midrelin Guide, which rated restaurants as to whether they were worth a special trip or a detour
while one traveler by car in France.
Tabletop Cooking
Customers are seated as in a casual dining seating. Food items are prepared by the
establishments for coding embedded has stoves, inductions cookers, or charcoal grills; the
customer has control over the heating power of the appliances.
Mongolian Barbecue
Despite the name, the Mongolian Barbecue form of the restaurant in not Mongolian,
actually derived from Taiwan and inspired by Japanese teppanyaki. Customers create a bowl
from an assortment of ingredients displayed in a buffet fashion. The bowl is then handed to the
cook, who stir-fries the food on a large griddle and returns it on a plate or in a bowl to the
customer.
Pub
Mainly in UK and other countries influenced by British culture, a pub (short for public
house) is a hut that sometimes serves simple food fare. Traditionally, pubs were primarily
drinking establishments with food in a secondary position, whereas many modern pubs rely on
food as well, to the point where great pubs are often essentially fare- dining establishments,
known for their high- quality pub food and constantly high prices. A typical pub has a large beers
and ales on tap.
Teppanyaki-style
Many restaurants specializing Japanese cuisine offer the teppanyaki grill, which is more
accurately based on type of charcoal stove that is called schichirin in Japan Diners, often in
multiple, unrelated parties, sit around the grill while a chef prepares their food orders in front of
them. Often the chef is trained in entertaining the guests with special techniques, including
cracking a spinning egg in the air, forming a volcano out of differently sized onion slices, and
flipping grilled shrimp pieces into patrons mouths, in addition to various props. Also referred as
Hiachi.
Hotel Ownership and Affiliation
Many guest have an affinity with a particular group or chain of hotels and always seek
out an establishment in which they feel the surroundings are familiar. A chain of hotels generally
refers to a number of operations that belong to the same organization.
International Corporate Hotel
This are large chain which almost household words in the hotel and entering
industry (e.g. Hilton, Holiday Inns, International Continental and Marriot). Some of the groups
are combination of company- owned, franchised and management contracts operations. While
others were entirely owned by an individual or a company. Their main features includes
standardization of service, facilities and price, and many chain endeavor to operate a hotel in
most capitals in the world.
Major National Hotel Companies
The other foreign has its share of international hotels and many of the major
national hotel companies are equally well known all over the world. This sector of the trade is
increasingly dominated by the breweries, which have expanded into the hotel business over the
last few years.
Small Hotel Groups
Not all of hotels are large or widely dispersed. Some companies own a group
that may consist of no more than four or five hotels, and they may be confirmed to a particular
region or country.
Independent Hotels
These are units which are privately owned or independent of any company. Many
guests enjoy staying at an establishment of this nature because of which suits them and other
for their needs, boutique hotels are often independent hotels. These hotels offer the guest a
unique experience.
Hotel Consortium
This system overcomes the disadvantage referred to above since it provides a
way for independently owned hotels to affiliate themselves to one another without surrendering
their individually. The advantages to the hotel include shared advertising cost, bulk purchasing
and a referral of bookings, and to the guests a standardizing of quality. Examples of hotel
consortiums are small luxury hotels of the world and prepared hotels and resorts.

VIDEO GUIDE:
Please check the video guide below of ‘Hotel Types and Classification’
https://www.youtube.com/watch?v=BnfZWOnTMbs

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