DCOS®

AUDIT & CERTIFICATION

SERVICES
Introduction
It is a well-known fact that downtime in a data center can cause huge business losses and depending
on the severity, could even result in business closure. Research has proven that a large portion of data
center downtime is due to human errors created during the execution of maintenance and operations
processes. To protect themselves, organizations should have their data center operations audited for
risk factors and identify areas for improvement.

Operational excellence will reduce the risk of downtime and at the same time improves the
operational efficiency and effectiveness. This is achieved by aligning the organization’s valuable
human capital with its service delivery obligation in a way that creates a consistent quality of service
while meeting compliance requirements.

EPI offers data center operations audit services based on its world-renowned DCOS® (Data Centre
Operations Standard). The audit will benchmark the organization’s governance, maintenance and
operations, and allows it to create a progressive improvement plan.

The 11 Disciplines of DCOS®

Service Level Organization Safety Security Project Facilities

Management Management Management Management Management

Data Center Environmental Monitoring/ Organizational Governance, Risk

Operations Sustainability Reporting/ Resilence & Compliance
Control
DCOS® Certification
The DCOS® audit benchmarks the data center governance, maintenance
and operations based on the 11 disciplines of the DCOS®. The data center
can choose to be audited for all the 11 disciplines or a subset of 1 or multiple
disciplines which they consider to be the most critical to its business.

Most data centers start with 4 key disciplines being Service Level Management; Facilities
Management; Data Center Operations; Monitoring/Reporting/Control. Other popular disciplines are
Security Management; Governance, Risk & Compliance; Safety Management; and Environmental
Sustainability.

The DCOS® certification can be applied to any type and size of data center. It does not require the data
center facility to be certified or designed based on any particular standard. DCOS® is a standalone
certification.

DCOS® maturity levels

Each discipline chosen will be assessed for its maturity based on the widely adopted 5-level process
maturity;
DCOS-5
DCOS-4 Optimized
DCOS-3 Managed
DCOS-2 Defined
DCOS-1 Repeatable - Integrated
Initial - Standardised
- Processes are processes
- Undocumented measured and
and documented controlled
No/Little processes, high procedures - Continuous
- Documentation reliance on
- Monitoring improvement
personnel programs
- Training
- Process

DCOS-5 is the highest level of maturity, demonstrating fully managed and integrated processes for all
11 disciplines with optimized continuous improvement plans. This represents a highly efficient
operations team with the lowest level of risk.

Most data centers set the maturity target for the initial audit at DCOS level 3 on selected disciplines.

Audit report and outcome

The audit report provides the organization with a clear view of its current operational maturity. It will
allow the data center to set the right expectations on its capabilities to the people within the
organization and to its external customers.

The organization will be able to deploy human capital where they can make the biggest impact. By
focusing on the improvement of the problematic processes, it will result in immediate improvement
on the data center’s service capabilities and service levels for its customers.

Certification and recognition

Upon achieving the DCOS® certification, the data center will receive the EPI DCOS® certificate, and the
rights to use the DCOS® stamp for marketing. The data center and its certificate will also get listed on
EPI’s website (www.epi-certification.com/sites/map).
Sample report Company ABC
organization level
Service Level Desired
(all disciplines) Management
Current
Governance, Risk and 5
Organization
Compliance 4
3
Organizational Safety Management
Resilence 2
1

Monitoring/Reporting/ Security Management

Control

Environmental Project Management

Sustainability
Data Center
Facilities Management
Operations

Sample report Service Level Management

discipline level Desired
Needs analysis Current
5
Service Improvement
Plan (SIP) 4 Capabilities assessment
3
Customer satisfaction 2 Service portfolio /
management 1 catalogue

Complaint procedure Service Level

Agreements (SLA)

Service reporting Vendor management

Service delivery

Certificate of Conformance certi cati certi cati certi cati

pi- pi- pi-
on

on

on
.e

.e

.e

This is to certify that the data centre of

www

www

www
.com

.com

.com

XYZ Company
located at
XXXXXXXXXX
XXXXXXXXXX

has been independently assessed and found to conform to the requirements of:

DCOS® DCOS-1 DCOS-2 DCOS-3

since DD-MMM-YY
for the following disciplines:
Initial Repeatable
DCOS ®

Operations & Operations & Operations &

DCOS-3 DCOS-3 DCOS-3 DCOS-3 DCOS-3 DCOS-3
Maintenance Maintenance Maintenance

Example of DCOS®
certi cati certi cati
Certificate and pi- pi-
DCOS-3 DCOS-3 DCOS-3 DCOS-3 DCOS-3
on

on
.e

.e

The overall rating* of this data centre is

www

www

DCOS-3
.com

.com

Stamps CERTIFICATE NUMBER: XXXXX Audited by:

This certificate is valid from DD-MMM-YY until DD-MMM-YY
and remains valid subject to satisfactory surveillance audits
on XX-XXXX and XX-XXXX.
Re-certification audit is due on DD-MMM-YY

................................................................ Validated by:

DCOS-4 DCOS-5
<name>
Certification Manager Managed Optimized
Issued by:
EPI Certification Operations & Operations &
* Overall rating is only awarded to a data centre which has been audited for all 11 disciplines of the EPI-DCOS®. Maintenance Maintenance
This certificate can be verified at www.epi-certification.com
Lack of fulfilment of certification terms and conditions may render this certificate invalid.
This certificate remains the property of www.epi-certification.com, to whom it must be returned upon request.
Benefits of EPI DCOS® Certification

An EPI DCOS® Certification is a high-quality,

independent validation of the data center operations.

EPI is a trusted name in the industry, with an established reputation for over
34 years as experts in the data center field. EPI is known for continuously
delivering high-quality services and operating with integrity.

Certification based on DCOS® provides a conformity audit on the data center

operations which leads to minimization of risk.

An EPI DCOS® Certification offers the following benefits:

Reduces risk, improves safety and environmental sustainability

DCOS® certification benchmarks the operational disciplines and therefore enables
the organization to improve operational processes that affect risk, safety and
environmental sustainability.

Provides confidence to customers, board members and investors

DCOS® certification is an independent and globally recognised validation of the data
center’s operational maturity level.

Delivers on its promise and happy customers

It allows the data center to set the right expectations on its capabilities to customers,
internal and external.

Demonstrates good corporate governance

It is proof that the data center has taken appropriate levels of due diligence for risk
reduction, risk management and operational efficiency.

Increases global visibility and competitiveness

The data center will be listed on EPI’s website (www.epi-certification.com/sites/map)
for complete transparency to customers.

Cost savings and higher productivity

Efficient operations management has extensive impact on the overall aspects of the
organization, such as less wasted time and effort, higher performance, happier
employees, lower turnover, improved sustainability, and more.
Why EPI?

EPI has over 34 years of experience in the data

center industry and a globally recognized
reputation for delivery of consistently high-quality
services. We have both the official credentials and
experience to deliver DCOS® audit and certification
services that will safeguard your company’s
reputation and assets.

EPI is an Accredited Certification Body (CB)

1 This ensures we follow due process and are legally allowed to issue certificates
based on our ISO-17021 Certification Body accreditation.

EPI Auditors are Certified subject matter expert and auditor

They hold at least three certifications. The first two are DCOS® aligned
2 certifications - CDFOS (Certified Data Center Facilities Operations Specialist) and
CDFOM (Certified Data Center Facilities Operations Manager). The third is the
ISO Lead Auditor.

EPI follows the ISO Audit Process

3 The EPI certification audit is based on the accredited ISO 19011 methodology.

EPI has true global presence

EPI has fully manned offices in 11 locations covering each continent with direct
4 sales and technical support. This will ensure that you always have the
commercial and technical assistance whenever needed and often in the local
language making communication easier.

EPI proprietary audit tool

EPI uses its own custom audit tool to reduce duplication of work, increase data
5 accuracy, eliminate ambiguity in audit reports, verify compliance throughout
the audit process, and generate a verifiable DCOS® audit report for unmatched
customer confidence.
 THE COMPANY
EPI is a data center specialist company of European origin operating world-wide in over 70 countries through direct operations
and a large partner network. EPI offers an extensive range of data center services on auditing, certification and training. EPI’s
focus is on mission-critical, high-availability environments. Established in 1987, EPI has developed an international reputation
for delivering high quality technical expertise, with flexible and innovative services, techniques and methodologies.
All our services are aimed at helping our customers to:
Increase Availability of their mission-critical infrastructure
Improve Efficiency, Effectiveness and Manageability
Minimize risk of business interruption

Our Clients share a common need to protect their valuable data, run their mission-critical infrastructure efficiently and to be
protected on a 24 x 7 basis. By protecting the interests of our customers, EPI is committed to an intensive program of comprehensive
services development backed by engineering and support excellence.

Quality Systems and Procedures have always been at the heart of every stage of our service delivery to ensure consistent and
high quality services. We are known for our thoroughness, flexibility and responsiveness. We focus on providing services that
fit each organization and each project with a drive to deliver quality on time, every time.

Let us put our expertise to work for you!

DATA CENTER SERVICES

Audit & Certification Professional Training & Certifications Frameworks
• Data Center Standards - Data Center - IT&DCF© - IT & Data Center Framework
- ANSI/TIA-942 DCFC®, CDCP®, CDCS®, CDCE®, CNCDP® - DCCF® - Data Center Competence Framework
- EN50600 CDFOS®, CDFOM®, CDRP®, CDMS®, - DCTF© - Data Center Training Framework
- DCOS® CTDC®, CTIA®, CTLA® - ITTF - IT Training Framework
• International Standards
- IT Standard
- ISO 9001 - ISO 22301
CITO®, CITM®, CITD® - DCOS® - Data Center Operations Standard
- ISO 14001 - ISO 27001
- ISO 14644 - ISO 37001 Non-Certification Training
- ISO/IE 20000-1 - ISO 45001 - Digital Transformation
- ISO 22237 - ISO 50001
Career Planning Tools
• Singapore Standards - DCPT - Data Center Career Planning Tool
- SS 506 - ITCPT - IT Career Planning Tool
- SS 507
- SS 564
• European Standards
- EN 50600
- ISO/IEC TS 22237

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