WHATSAPP PAYMENT SYSTEM

PREPARED BY: KUMAR SHAKET

PREPARED FOR: SIMPLILEARN PROJECT FOR CBAP
DATE:
TABLE OF
CONTENTS

1. OVERVIEW ...................................................................... 1

2. BUSINESS ANALYSIS CORE CONCEPT MODEL(BACCM) ................... 2

3. TASK 1: IDENTIFY STAKEHOLDERS ....................................................... 3

4. TASK 2 : RISKS WITH WHATSAPP PAY ................................................. 5

5. TASK 3 : SWOT ANALYSIS........................................................................ 6

6. TASK 4 : TRANSITION STATE OF WHATSAPP ...................................... 7

7. TASK 5 : CURRENT AND FUTURE STATE .............................................. 8

8. TASK 6 : SCOPE OF WHATSAPP USING UML DIAGRAM ................... 10

9. TASK 7 : MAIN FEATURES ...................................................................... 10

10. TASK 8 : IN SCOPE AND OUT OF SCOPE ............................................ 11

11. TASK 9 : BUSINESS REQUIREMENTS .................................................. 11

12. TASK 10: WIREFRAMES .......................................................................... 14

 1. OVERVIEW

WhatsApp is a messaging and Voice over IP (VoIP) service owned by Facebook. It allows
users to send text and voice messages, make voice and video calls, and share images,
documents, and other media. WhatsApp runs on mobile devices but is also accessible
from desktop computers. WhatsApp has over 2 billion users worldwide as of today. It has
become the primary means of electronic communication in multiple countries across
multiple continents, including Latin America, the Indian subcontinent, and large parts of
Europe and Africa.

Today across the globe people are moving to digital payment services such as Google
Pay, PayPal, and others. Mobile wallets are in massive demand. The transaction value of
the global mobile payments market was USD 3714.5 billion in 2019 and is expected to
reach USD 12,407.5 billion by 2025, registering a CAGR of 23.8%. WhatsApp being one
of the leading mobile messaging apps wants to get a slice of this growing digital payment
market.

WhatsApp has decided to take the plunge into this digital payment market. They have
launched a new feature namely, WhatsApp Payments to be known as WhatsApp Pay in
Brazil in June 2020. WhatsApp promises to disrupt the global digital payments ecosystem
with WhatsApp Pay.

Some of Key asks includes

• WhatsApp Pay should be able to link with debit and credit cards, allowing users to
send money to their friends with a single click without having to download a
separate app.
• To get the feature on their phone, users would need to update WhatsApp.
• Users should not have to switch between screens to make a payment in the digital
world.
• Have at least 1 million users use WhatsApp pay feature within the first 3 months of
launch.
• Over 1 year of its launch have 30% of user base using WhatsApp pay.
 2. BUSINESS ANALYSIS CORE CONCEPT MODEL(BACCM)

Need Due to WhatsApp's massive popularity, 2 billion users will be able

to send money to their friends while chatting without having to
download a separate app..
Change WhatsApp will release a new feature called WhatsApp Payment as
an application update, allowing users to integrate a debit or credit
card into their app and send money to their friends.
Solution Due to the platform's tremendous popularity, users will be able to
send money to their friends and family while messaging with a
single click if they have bank accounts integrated, without having to
download a separate app.
It will be a user-friendly WhatsApp digital interface that eliminates
the need to travel through many screens to transfer data.
Context • Platform is popular.
• There are 2 billion users on the planet.
• Smartphones and internet access are available.
• Having a bank account is required.
• Payments to Friends in a Single Click
Value • Because of its enormous popularity, What’s App payment
will benefit a large number of users.

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 • They do not need to travel through multiple screens to make
a payment or download a different application once their
credit or debit card has been connected.
• They can send a secure payment to their friends and family
with just one click.
Stakeholders • Business Analyst
• Development Team
• Quality Assurance Team
• Domain SME
• End Users
• Banks (Debit/Credit Card Providers)
• Sponsors
• Regulator

3. TASK 1: IDENTIFY STAKEHOLDERS

Actors Actions
External Stakeholders
Sponsor Facebook • The new payment option in WhatsApp
will be funded by a sponsor.
End Users WhatsApp Users • In its current version, WhatsApp is used
by almost 2 billion people as a
messaging network.
• On the future, end users will register
their bank debit and credit cards in
WhatsApp for one-click payment.
Suppliers Bank • Banks will collaborate with WhatsApp to
enable the use of WhatsApp as a
payment gateway for peer-to-peer
money transfers.
• If users account number and mobile
number are registered for internet
banking, WhatsApp will check with your
bank.
Bank Credit Card • Before peer to peer transfers, Credit
Provider Card Providers will engage with
WhatsApp to allow confirming Credit

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 Card Numbers and CVV and generating
OTP utilising payment gateway.
Bank Debit Card • Before peer-to-peer transfers, Debit
Provider Card Providers will engage with
WhatsApp to allow confirming Credit
Card Numbers and CVV and generating
OTP utilising payment gateway.
Regulators Government Banking • WhatsApp's compliance with country
& Financial Regulating banking and financial regulations will be
Body monitored by the Government
Regulating Body.
• In the event that WhatsApp violates any
regulations or engages in any
misconduct, regulators have the
authority to impose fines.
Internal Stakeholders
Business Analyst • All requirements connected to the
proposed system, including one relating
to regulations, will be captured by the
business analyst.
• Business analysts will serve as a liaison
between the business and technical
teams, ensuring that technical
requirements do not conflict with
business requirements.
• The Business Analyst will keep all
business stakeholders informed about
the project's development and release
schedule.
Domain SME • Domain SME will provide an overview of
the payment domain and will support the
business and technical teams with any
questions they may have.
Project Manager • The project manager will be in charge of
overseeing the whole project and
ensuring that all work is completed
within the project timescales.
• The project manager will guarantee that
all parties are cooperating and there are
no conflicts.

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Development Team • By coding requirements, the
development team will translate
business requirements into features.
Testing Team • Before releasing to end users, the
testing team will confirm that the feature
generated by the development team
meets all of the requirement's
acceptance criteria.

Banking Regulator

Sponsors, Domain SME,

Banks/Debit/Credit Card
Provider

End Users

Business Analyst, Project

Manager, Development Team,
QA Team

4. TASK 2: RISKS WITH WHATSAPP PAY

• How secure is your WhatsApp Pay to Bank Accounts Payment Gateway?

• What would be the impact of a secure or insecure network on the security
of payment through WhatsApp pay?
• Can users still utilize their cell network to send money because wifi isn't
always available?
• Is it possible for users to make international payments?
• What will WhatsApp do if a payment is stalled in the middle of a
transaction?
• Will WhatsApp establish Customer Support in each country to assist with
payment-related issues?
• Has WhatsApp considered the potential for reputational damage if users
don't find this feature useful and convenient?
• Will the platform be able to support payment from millions or billions of
users?
• Will the payment have any effect on the current feature?

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 5. TASK 3: SWOT ANALYSIS

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 6. TASK 4: TRANSITION STATE OF WHATSAPP

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 7. TASK 5: CURRENT AND FUTURE STATE

Current Process Map

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 Future Process Map

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 8. TASK 6: SCOPE OF WHATSAPP USING UML DIAGRAM

9. TASK 7: MAIN FEATURES

1. From the Profile section, the user will be able to register their
Debit/Credit Card Number.

2. Users will be able to send money to other users via chat window with
only one click and a security pin.

3. On the main window, users will be able to scan the QR code next to
their name.

4. To register a bank account or transfer money to peers, a user-friendly

interface with minimal keystrokes is used.

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 10. TASK 8: IN SCOPE & OUT OF SCOPE

In Scope:
1. Adding the ability for users to register their debit/credit cards in
WhatsApp for one-click payment through their profile.

2. Scanning the QR code next to the user's name on the main WhatsApp
page to make a direct payment

3. In the chat window, show the transaction notification.

4. Implementing the banking and financial legislation of the country in

question

5. Collaborating with international and regional banks to make money

transfers go as smoothly as possible

Out Of Scope:
1. If a user does not have a bank account, WhatsApp will not allow them
to send money.

2. There is currently no WhatsApp wallet available.

3. WhatsApp would not be able to accept local payment options such as

UPI in India.

4. Users who do not have a WhatsApp account are unable to utilise

WhatsApp Pay.

11. TASK 9: BUSINESS REQUIREMENTS:

1. Functional

a. Users with a WhatsApp account are eligible.

b. Add a new option to the profile page: Payment using WhatsApp
c. By selecting WhatsApp Payment, the user will be taken to the
WhatsApp Payment screen to register.
d. By selecting WhatsApp Payment, the user will be taken to the
WhatsApp Payment screen to register.
e. Choose a linked bank from the drop-down menu.
f. Give the number of your debit or credit card.
g. Provide your full name as it appears on your card, as well as the
card's expiration date.

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 h. After pressing the Submit button, users will be prompted to
enter an OTP number generated on their WhatsApp-registered
phone number.
i. Validate the OTP to see if the information provided is correct,
and if not, display the following message: The card information
supplied is invalid.

j. Once your account has been authenticated, it will appear in the

WhatsApp Payments section.

k. WhatsApp Pay can be used in one of the two ways listed below.

i. Method 1:

1. To use the WhatsApp Pay feature the user needs

to have a bank account with its debit card or a
credit card

2. Users shall select the person they want to send

money to from their WhatsApp contact list

3. Users shall click on payments option in their chat

settings

4. Users shall enter the amount they wish to

transfer

5. Users will then enter a security Pin

6. Users will click on the transfer button

7. Money is transferred

8. The sender and the receiver will both receive a

payment notification on their chat window once
the fund transfer has been made.

9. In cases where the user is requesting money, tap

on request and wait for the person to accept your
request.

10. The feature should be available in multiple

languages

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 ii. Method 2:

1. User goes on the main page of WhatsApp and

opens the payments option.

2. User then taps on the QR code showing next to

their name to show their QR code using which
people can send them money.

3. User taps on the new payment option located on

the bottom right of the display.

4. User selects a contact or the scan QR code

option.

5. The rest of the process remains the same as

above.

2. Non-Functional

a. WhatsApp will have to develop a regulatory structure to ensure

that it complies with all financial and banking standards set forth
by the local government.
b. When WhatsApp is rolled out in large markets like India, where
there are 400 million users, it would need to scale up to enable
payment services.
c. Even after launching a new feature, WhatsApp should be able
to retain the performance of its existing features and
infrastructure.
d. WhatsApp will work on the new security layer to ensure that
peer-to-peer transactions are safe and secure.

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 12. TASK 10: WIREFRAMES

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NEW OPTION
TO PAY PEER

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