H.jawan CV

Husam Sadi Jawan
+962-780136005
husam.jawan@icloud.com
Shafa Badran, Amman, Jordan
PROFESSIONAL SUMMARY
IT cybersecurity consultant in ISO 2700 and 27001 and 9001 with GDPR Course, Identify risk and perform
risk assessment, provided in-depth technical and applications support to clients at a Tier 2 level, solving
98.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to
enterprise organizations as the L3 tech support engineer at MFW and Global Business Group,
Knowledgeable IT support in all bathes and fields, and a software developer with over 8 years of all
experience assisting customers with various hardware and software-related issues.
WORK EXPERIENCE
Cybersecurity Consultant and System Admin Jan 2022 – Mar 2023

Global Business • Dubai, UAE, United Arab Emirates
 Knowledge of the application mechanisms of the processes as per ISO standards.

 Advise clients on technology best practices, ensuring the effective use of their IT resources.
 Analyze clients' IT systems and infrastructure to identify areas of improvement and best
practices.
 Operational procedures and techniques of organizations must be of the best possible quality.
 Maintaining a systematized framework within the client organization.
 Conduct training and awareness sessions of ISO 27001 and 9001.
 Perform risk assessment based on ISO standards and Review statistical information to analyze
the current standing of function for improvement.
 Identify the legal, statutory, regulatory, and contractual requirements w.r.t. core business values.
 Assist clients in establishing and improving organizational data governance, ensuring
compliance with relevant regulations and data privacy standards (GDPR).
 Assuring linkage between projects, business, and customer priorities.
 Analyze training needs, organize training program, and conduct training awareness sessions as
per requirement and Active directory creation users and manage Group.
 Perform IT security analysis to identify vulnerabilities and recommend appropriate measures.
 In addition to 2 years of intermittent experience as a freelancer consultant in Jordan.
Technical and application Support Jun 2018 - Dec 2021

Microfund for Women (MFW) • Amman, Jordan
 Troubleshoot computers as operating systems XP, Windows 7, 8, 10, 11, and iOS.
 Microsoft Office 2007, 2010, 2013, 2016, 2019, and any other desktop applications.
 Install, configure, upgrade, support, and troubleshoot printers, Computer Hardware/Software.
 Troubleshooting system and network problems, diagnosing and solving any faults.
 Responsible for troubleshooting, and restoring to service any terminal client, (PC), or laptops with
access to the network, and Network Shares | Permissions.
 Ensure desktop computers interconnect with diverse systems and administrative procedures.
 Diagnose and quickly resolve a wide range of Windows applications and networking problems to
help minimize downtime, and Troubleshoot network connectivity in a LAN/WAN environment.
 Exchange server Active Directory, Setting up new users, and email and disabling expired
accounts following HR requirements. And any ticketing System.
 Responsible for managing backups, and Setting up and configuring new laptops and desktops.
 Diagnosing and resolving technical issues.
Software Developer, Jul 2016 - Jun 2018
Galactic Trading Company • Amman, Jordan
 Analyze user requirements, and wr i t e test code, refining and rewriting it as necessary.
 Communicate with any programmers involved in the project.
 Design and write new software programs (Business Apps/computer games / mobile Apps).
 Evaluate the software and systems that make computers and hardware work.
 Develop existing programs by analyzing and identifying areas for modification.
 Create technical specifications, and Write systems to control the scheduling of jobs or to control
the access allowed to users or remote systems.
 Work closely with other staff (project managers, graphic / UX designers, and other
developers).
 Consult clients and colleagues concerning the maintenance and performance of software
systems, to write or modify current operating systems.
 Continually update technical knowledge and skills by attending Self-study courses.
Technical Support & Application Support May 2015 - Mar 2016

Aldar Al-bayda’a for Contracting • Jada, Saudi Arabia
 LAN & Wireless administrator, Track and manage work records.

 AD\ DC administrator assistant and File server, Evaluate and prioritize customer support cases.
 Following the Network component (router, switches, etc.) SharePoint & Help desk support.
 Act as the primary liaison between the company and customers.
 Communicate and solve customers’ problems by phone, email, remotely, and face-to-face
meetings.
 Acting as a consultant and offering solutions for customers’ problems.
 Work with all internal groups, including support, sales, engineering, product management, and
consulting. Prepare accurate and timely reports.
 Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
 Research and identify solutions to software and hardware issues.
 Diagnose and troubleshoot technical issues, including account setup and network configuration.
 Ask customers targeted questions to quickly understand the root of the problem.
 Talk clients through a series of actions, via either phone, email, or chat, until they have solved
the issue.
 Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
 Provide prompt and accurate feedback to customers. Refer to internal databases or external
resources to provide accurate tech solutions.
 Follow up with clients to ensure their IT systems are fully functional.
 Prepare accurate and timely reports, Document technical knowledge in the form of notes and
manuals. And Maintain jovial relationships with clients
EDUCATION
Software Engineer | WISE university • Amman, Jordan | Sep 2014

SKILLS
Hardware Skills:
 Computer Skills: Microsoft Office (advanced level) in all versions.

 Good knowledge of Networking (servers, Domains, and Exchange Servers).
 Working knowledge of AD, Exchange 2007/2010/2013, and remote-control tools.
 Routers, switches, DVRs, Fingerprint Devices, and firewall experience.
 Web Development, QA, Cybersecurity Consultant, SIEM, SOC, PMO, OT, Autosys.
 Detail-oriented.
 Highly organized, disciplined, and diligent.
 Effective communication and presentation skills.
 Anything else, is mentioned above in the experiences section.
Software Developer:
 In (JavaADF, PHP, JavaScript, React Native, Flutter, OOP, GUI, JSP, and NodeJs) with a strong
base in object-oriented design and Functional development.
 Self-Experience with HTML and (React, NodeJs, and Angular, Flutter) Self Study with no
certificate from YouTube and other websites.
 Full lifecycle development using (JavaScript, CSS, and HTML).
 Development of a multithreaded and multifunction’s application that interfaced with a payment
gateway.
 Verbal and written communication and collecting requirements with customers to resolve new
and outstanding issues.
 Good Experience with MySQL and SQL Server syntax Language.
 Customer-facing technical support experience
 I am good at using Wix for web design
 UI/UX Designer knowing.
AWARDS AND Certifications
 Digital Transformation - Award | 08/2019

 Excel Advanced Certification | 03/2019
 A+ Certification | 04/2016
 ICDL Certification | 09/2018
 GDPR Certification | 05/2022
 SharePoint Certification | 07/2020
 Java ADF Certification | 06/2017
 Digital Marketing Certification | 03/2023
LANGUAGES
 Arabic | ( native ) | ● ● ● ● ●
 English | ( fluent ) | ● ● ● ● ○
 Urdu | ( basic ) | ● ○ ○ ○ ○

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Husam Sadi Jawan

Cybersecurity Consultant and System Admin Jan 2022 – Mar 2023

 Knowledge of the application mechanisms of the processes as per ISO standards.

Technical and application Support Jun 2018 - Dec 2021

Technical Support & Application Support May 2015 - Mar 2016

 LAN & Wireless administrator, Track and manage work records.

Software Engineer | WISE university • Amman, Jordan | Sep 2014

 Computer Skills: Microsoft Office (advanced level) in all versions.

AWARDS AND Certifications

 Digital Transformation - Award | 08/2019

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