Information System

INFORMATION SYSTEM
- System
o Is a set of interrelated components
o With a clearly defined boundary
o Working together to achieve a common set of objectives
- Information system (IS)
o Organized combination of
 People
 Hardware
 Software
 Communications networks
 Data resources
 Policies and procedures
o stores, retrieves (truy xuất), transforms, and disseminates (spread) information
The major areas of information systems knowledge needed by business professionals
- Business Professional know about IS

o Foundation concepts: basic information system concepts, competitive strategy concepts
for competitives advantage
o Information technology (IT): hardware, software, networks, data management, and
many Internet-based technologies
o Business applications: used for operations, management, competitives advantage
o Development processes: how pp plan, develop, and implement (triển khai) IS for
business opportunities
o Management challenges
- Fundamental roles of IS in business
o Support of business processes and operations
o Support of decision making by employees and managers
o Support of strategies for competitive advantage
- Trends in IS
- E-business
o The use of Internet technologies
 work and empower business processes, e-commerce, collab
 with company, customers, stakeholders,…
o An online exchange of value
 All online exchange of information, money, resources, services,… of e-business
umbrella (phạm vi)
 Networks between intranet (nội bộ) and extranet
Businesses depend on the Internet, intranets, and extranets

to implement and manage innovative e-business apps
o E-business roles
Companies rely on e-business apps to
 reengineer internal business processes (tái cấu trúc quy trình kd nội bộ)
 implement (triển khai) e-commerce systems with customers and suppliers
 promote enterprise collaboration among business teams and workgroups.
o E-business use
 Enterprise collaboration systems ( hệ thống hợp tác doanh nghiệp)
support commu, coor, collab by software. Ex: virtual team
 E-commerce (electronic commerce)
buying, selling, marketing, advertising, customer support on payment by compu
networks, WWW
- Types of IS
o Operations support systems
 Transaction processing systems
 Record and process data from transactions
Ex: sales processing, inventory systems, accounting systems
 Process control systems
 Monitor and control physical processes
Ex: use sensors (cảm biến) to monitor/track processes
 Enterprise collaboration systems
 Enhance team and work group communications
Ex: e-mail, videoconferencing
2 ways to handle transactions
 Batch processing: periodic recording
 Online Processing (real-time processing): perpectual recording
o Management Support Systems
 Management Information Systems (MIS)
 Provide reports and displays to managers
Ex: daily sales analysis reports
 Decision Support Systems (DSS)
 Provide interactive ad hoc support for decision making
Ex: A what-if-analysis to determine where to spend advertising dollars
 Executive Information Systems (EIS)
 Provide critical information for executives and managers
Ex: easy access to actions of competitors
o Operational (vận hành) or Management Systems
 Expert Systems
 Provide expert advice
Ex: credit application advisor
 Knowledge Management Systems
 Support creation, organization and dissemination (phổ biến) of business
knowledge throughout company
Ex: Intranet access to best business practices
- Classification of IS by scope (phạm vi)
o Functional business systems
 Operational and managerial applications of basic business functions
Ex: support accounting, finance or marketing
o Strategic information systems
 Get a strategic advantage by IT
Ex: shipment tracking, e-commerce web systems
o Cross-functional information systems
 Combinations of several types of IS
 Support many functions
- Success of IS
o Efficiency: Minimize cost, time and use of information resources
o Effectiveness: support B strategies, B processes ,increase customer and B value
- IS solutions: IS is a solution to B problems
o Investigate (Plan) – recognize the problem exists
o Analyze – investigate the current system
o Design – designing the new system
o Implement – put the new system into effect
o Maintain (Use) – use, monitor, and maintain the new system
COMPONENTS OF IS
- 3 system basic functions
o Input
o Processing
o Output
- Cybernetic system (hệ thống điều khiển):
o self-monitoring, self-regulating (tự điều chỉnh)
o add feedback and control
- IS model: consists 5 main resources
o People
 End users: use IS
 IS specialists: develop and operate IS
o Hardware
 Devices, machines, data media, peripherals,…
o Software
 Program, procedures, software,…
o Data
 Transactions, database, processed information,…
o Networks
 Communications media, hardware and software
 The Internet, intranets and extranets
- Data VS Information
o Data: raw fact
o Information: data converted to useful context
- IS activities:
o Input of data resources
o Processing of data into information
o Output of information products
o Storage of data resources
o Control of system performance

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INFORMATION SYSTEM

The major areas of information systems knowledge needed by business professionals

- Business Professional know about IS

Businesses depend on the Internet, intranets, and extranets

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