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    LCH2019 Week 02 Lecture - Suggested Answers

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    This document discusses communication climates and provides examples of defensive and supportive communication styles through a scenario between Romeo and Juliet. It also provides suggested responses to improve the communication by being more assertive and avoiding aggressive, defensive, or passive styles. The scenarios aim to demonstrate different communication levels and how to constructively problem solve while being considerate of multiple perspectives.

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    LCH2019 Week 02 Lecture - Suggested Answers

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    26 views7 pages
    This document discusses communication climates and provides examples of defensive and supportive communication styles through a scenario between Romeo and Juliet. It also provides suggested responses to improve the communication by being more assertive and avoiding aggressive, defensive, or passive styles. The scenarios aim to demonstrate different communication levels and how to constructively problem solve while being considerate of multiple perspectives.

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    LCH2019 Week 02 Lecture_suggested answers

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    This document discusses communication climates and provides examples of defensive and supportive communication styles through a scenario between Romeo and Juliet. It also provides suggested responses to improve the communication by being more assertive and avoiding aggressive, defensive, or passive styles. The scenarios aim to demonstrate different communication levels and how to constructively problem solve while being considerate of multiple perspectives.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    26 views7 pages

    LCH2019 Week 02 Lecture - Suggested Answers

    Uploaded by

    開屌
    This document discusses communication climates and provides examples of defensive and supportive communication styles through a scenario between Romeo and Juliet. It also provides suggested responses to improve the communication by being more assertive and avoiding aggressive, defensive, or passive styles. The scenarios aim to demonstrate different communication levels and how to constructively problem solve while being considerate of multiple perspectives.

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    You are on page 1of 7

    LCH2019

    Introduction to
    Communication Studies
    CREATING COMMUNICATION CLIMATES
    CHAPTER 7 (PP. 131-137; 143-147)
    SUGGESTED ANSWERS
    Defensive and Supportive Climates:
    Activity 1 (Suggested Answers)
    Background:
    Romeo and Juliet have been together for 2 years. Juliet
    complains that Romeo always goes out and meets his
    friends at night. Therefore, Romeo always looks tired
    when they are together in weekend. Romeo has
    changed his job recently, and he feels great pressure.
    Therefore, he sometimes watches soccer and drinks in
    pub with friends to release the pressure. They quarrel on
    the same issue again...
    • What defensive style(s) are demonstrated in Romeo
    and Juliet?
    • Any suggestions for improvement?
    1. Romeo: Oh, darling… I feel very sleepy
    and tired!
    2. Juliet: Why? You must go to bed very L2 Certainty
    late again!
    3. Romeo: Not really, just went out to see
    the football match yesterday night.
    4. Juliet: Football again? I wonder why all L4 stereotype →
    males are crazy about the stuff related Evaluation;
    to football. “all”→ Certainty
    5. Romeo: Wow… the match yesterday
    was marvellous! Ronaldo proved once L5 Neutrality
    again why he is the world's top striker (not too
    with a tremendous strike, and Messi's interested to hear
    silky skills on the ball were just more than Juliet’s complaint)
    great!
    6. Juliet: Hey! Are you listening to what I am
    talking about? You spend most of your L6 Certainty (a bit)
    time with your friends. How about me? If
    you reduce the number of the night
    gatherings, you won’t feel so tired.
    7. Romeo: Whatever. L7 Neutrality
    8. Juliet: You just don’t care about L8 Evaluation
    anything…
    9. Romeo: Instead of blaming me, why don’t
    you care about my situation? I just want to L9 Evaluation
    be relaxed and have fun with my friends
    after a long working day. You know, my
    new job is very stressful… Can’t you be
    more considerate?
    10. Juliet: Hey, do you still love me?... If you L10 Control
    love me, you should spend more time with (Not strategy
    me…That’s all… because explicit)
    2. Avoid self-disconfirmation:
    Activity 2 (Suggested Answers)
    Communicating Assertively (p.151)
    • The following statements are deferential or aggressive.
    Revise each one so that it is assertive.
    1. I’m going to the party regardless of what you want.
    2. I’ll lend you the money, even though I may have to
    work an extra shift to get it.
    3. We’re getting the car that I like, and that’s it!
    4. They don’t have vegetarian entrees at the
    restaurant you want to go to, but I can just eat a
    salad/ the decoration.
    2. Avoid self-disconfirmation:
    Activity 2 (Suggested Answers)
    Communicating Assertively (p.151)
    • The following statements are deferential or aggressive.
    Revise each one so that it is assertive.
    1. I’m going to the party regardless of what you want.
    I must go. Johnny is leaving for good tomorrow. I
    could go earlier and come home early enough to
    watch a DVD with you. Or I stay with you like till 8 pm
    but then I won’t be home early. What do you think?
    2. I’ll lend you the money, even though I may have to
    work an extra shift to get it.
    Bro that’s all I can give. I’ve got my own bills to pay
    you know.
    2. Avoid self-disconfirmation:
    Activity 2 (Suggested Answers)
    Communicating Assertively (p.151)
    • The following statements are deferential or aggressive.
    Revise each one so that it is assertive.
    3. We’re getting the car that I like, and that’s it!
    What priority would you give to the choice of car? I
    like this one because…
    4. They don’t have vegetarian entrees at the
    restaurant you want to go to, but I can just eat a
    salad/ the decoration.
    Maybe we could go to a restaurant with vegetarian
    options?

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