DeveLo PING OF LIsfenING SKILLS

Jenin -entg he abilho aceunatdy uceve

Curd nkepet
wmesas
wesanes in me C.ovomunicaion proces

* enfng ts ke a t l all letve Comwm nicatio n

sentng
istening skus
For aly e Cemmunicakon, busines people must ane

4ein stor skils to ensure hu y vndeuA uohode

Woeraqe
you Ca eeve
teaang - te Sohenal yow Cait

Cudble tpot o wmake to hton , d a place wie

easy
Mb trevuphions bacanound nofse Stop wesk,look athe

colleogue ond o cus on what he sis

Hentfon -
h pnytical hadiong rsmiztd toncehatu o
on

oof exancous deas. Wait OnHl

m peakex,
eaker tteing
Co Workea isheda oust allouin? fn
hos pawes3

etrn Sentences vong

Cven Y i ut she says ,ieupki
4hnnga Can dshact nen wmake henu Aoo uncomfosdable
Kuh out e 4ouf uth.
OndelmdtgOnte yeu ake fn He wesone tollos pho
ewwuru ConpAehenion

Ask
qslionsto lhy pout yu el uoe alat
prealy upeodiy poin H fs o

o elalovade eve
ssue
issoe and aking cua coleaque.,
uphhase unhl o in cla
Renembeivg Th ost fmpovtod ay t make a Aptabo|
he s een ward s to Atmun ber
el Confidot 4at
he Conveision.

Dwing e Convevsaton , write down poins phorovs to 1

toua wenory Xader

noles Can inude o vebal tues Cke secwmed ve

Thee
Das enkutiose" 4o el Atcall e nlensy
ogitaded"
one he Mex age

ACTIVe LiSTeNNG

Vsher 4e phace d prepariny le tslen,

AcAtve steni
wht vesba andon ves ba
ua
meesnges
obsenuing
obsenuing
bein Soot ond hem providig fPopinhe d back.
enes hni 4 b doubh by aki
>Aive
4neuh
ueshons which speake q cun wnpAunion
gsardhuand
Achue slentvng akius tnclude Hte tsll ouotu
u)ye Contact
* Eye Covact duing 4eonvesadion shoios a.peaker

4ncd nis sPeech ks eenard co) {tuistene hos paud

is peech
he altunion to speake

Avoid dishatfons -

Cgnve
dibtahons duing,
s necero to a oid
Communicatton betweeh
adfon enswre etheive and o o r
he peake sene

avoid sesi wmobiles sdseks eBe dwig dhe corveascion.

whethea he pea
P eake
agoge tel
B and he stener 1ss pv
sconident on
himsel
allenhion ospecch
shile suning Cspeake) and
and
Shaiat bo poshure
slts isune) dusun he Conveaton pecc

i9yisdern ove rula

ihent alowshe lenerto aan, h

konskips toplan, to deutelop , to 4tk m uch wnore

Cacial expresons ke mileon Kohenea ace entauaoje
he peaker to Continue conver3aton.
v) eadback
Redack om lener to speaker elps o kepp Le)
fnovase e molivaton sPeakes t Auster tonnwe
sisaion
hat prevens llonen
anythin
Jislenfng Basios"
bypeahex
p emesage given
om
isdenin
Co-operadion activCpat palien,
RRout lislemeds
not eavc s fupose.
l
am act
4 Ceommunic ation
inchudes 4e foUousng
Jisteniv borios
tn oialshab
onesesvpeier
D ao-14 Consideuvg
eE expeiente H pauen
edecational attai nment ( )
omyoneom accephig
het 4 speaker 6
beivgudgentad Onn ov
nelfons ond
-

Pe-Conceved
a
made up n advune, no matle thow eet
mind s
th apeake he Communscat en u f fn de eay

3Cxaitbionism s shoung tnlerst ooht oonds

nts

enouledy adaing get foo debnde

hepeake uses Joo wuch

Jgors)
ors dtchntesal tenms, e n e ca give t
anal

con Con vevaion ha

oYevsiopRea, 4
on tisner
)Selectve lislenim is-tener wamly o Cses bn parlitular
1nfoymodtion oo n nd sed ot otEea fmpovhamt ncts

)ireanco - Te hinanchg vel ke stnienfunion

5oiud
lntiontp plat oudal de tn
a
hat s ang
and how s ing necieued.
pearomce or Sle 1he oudkence ane ofen Caopicd

byt PPeanome and shfe opeaker Au to

Ustene may Joose nderest
8) Non venbaldiihactions - A tuoiheh nose, , ahua

s shoddors, Roching a watch et act as baie in

ien
a)Senee Palkivg alendfon-Some eoltaes dace ly u d
on poClenes amd consider sb uations diouskos
Cultuohe
1O Accent Voanicdion în accen d fon on.

onnokher on ne place to olher plae

bayier ka poon
dishactiong Covironrentod
Phsi ca) -

Can a l 2
moviv space
pac
eh Can
a
liot kd
a s r conanzemen, e m e r lrcones pca
6ohee
e t skni
owmd mer abs ent
pren
fnceudes
farit oby adfon
n o Com mitmens
-

12) u eenol
1)
wsponsibhies ) evems fn tamit tU. ne
Atke chi

oved may
Ceate banien eltetve Uslent