Client Agreement NAGA Capital LTD

NAGA CAPITAL LTD
CLIENT AGREEMENT
January 2023
NAGA CAPITAL LTD

Address: CT House, Office 9A, 2nd Floor, Providence, Mahe, Seychelles Tel: +248 2574498 l
Website: www.nagacap.com, www.naga.com l Email: support@nagacap.com
1. Introduction:
This Client Agreement (hereafter referred to as the “Agreement”) is entered by and between NAGA
CAPITAL LTD (hereinafter called the “Company” or “us” or “NAGA” ) on the one part and the CLIENT,
which may be a legal entity or a natural person who has completed the Account Opening Application Form
and has been accepted by the Company as a Client (hereafter referred to as the “Client” and/or “you”) on
the other part.
The Company is a limited liability company incorporated and registered under the laws of Seychelles, with
registration number 8422455-1 and a registered address at CT House Office 9A, Providence, Mahe,
Seychelles. The Company is authorized and regulated by the Financial Services Authority in Seychelles
(“FSA”) under the license number SD-026 for the provision of the investment services specified in this
Agreement. The NAGA group of Companies also includes NAGA GLOBAL (CY) Ltd, with registered
address at Eurosure Tower, 3rd floor, 2112 Nicosia, Cyprus. NAGA GLOBAL (CY) Ltd is wholly owned by
The NAGA GROUP AG.
By accepting the provisions herein, the Client enters into a legally binding agreement with the Company. To
protect the Client’s interests, the Client is requested to read carefully and understand the following terms
prior accepting the Agreement and use the Company’s services.
2. Scope and Application:
This Agreement governs the relationship between the Client and the Company and is electronically executed.
The Client is required to accept these terms provided that he has read and agreed with the terms of the
Agreement by checking and/or clicking the respective acceptance checkbox during the Online Account
Opening Procedure which is further explained below.
For the avoidance of any doubt, this Agreement has the same legal effect and confers the same legal rights
upon the parties as if it had been signed. The Client hereby acknowledges and agrees that by completing and
submitting the account opening documentation forms of the Company fully agrees to be abide by and bound
by the terms set out in this Agreement.
The below definitions form part of the Agreement.
Definitions
1. "Account" shall mean a trading account and/or investment account maintained by the Client with
the Company.
2. "Applicable Regulations" means the rules of any relevant regulatory authority, the rules of any
relevant exchange, and all other applicable laws and rules in force from time to time including among
others the Securities Act 2007 as amended, the Securities (Conduct of Business) Regulations 2008,
the Securities (Financial Statements) Regulations 2008, the Securities (Advertisements) Regulations
2008, the Securities (Forms and Fees) Regulations 2008, the Securities (Substantial Activity
NAGA CAPITAL LTD

Requirement) Regulations 2018, the Financial Services Authority Act 2013, the Anti-Money
Laundering Act of 2020 as amended and the Prevention of Terrorism Act 2004 etc.
3. "Authorised Third Party-Representative" shall mean an individual person or legal entity
undertaking a transaction on behalf of another individual person i.e. the Client or legal entity but in
his/its own name.
4. "Company’s Website" shall mean the Company’s Websites www.nagacap.com and
www.naga.com.
5. "CFD Contract" or "CFD" shall mean a contract which is a contract for difference by reference
to fluctuations in the price of the relevant security or index.
6. "Client" shall mean the individual person, legal entity or firm being a customer of Naga Capital
Ltd.
7. "Company" shall mean Naga Capital Ltd a limited liability company incorporated and registered
under the laws of Seychelles, with number 8422455-1. The Company is authorized and regulated
by the Financial Services Authority in Seychelles (“FSA”) under the license number SD-026 with
registered address at CT House, Office 9a, Providence, Mahe Seychelles.
8. "Equity" shall mean the aggregate of (i) the Balance; and (ii) unrealized profit or loss on open
positions (after deduction of any Charges and the application of any Spread on closing of a position).
9. "Financial Instruments" shall mean Contracts for Differences (CFD) on spot Forex, spot precious
metals, futures, shares or any other commodities available for trading.
10. "Margin" shall mean the necessary funds so as to open or maintain open positions in a CFD
Transaction.
11. "Margin Level" shall mean (Equity/ Margin) * 100; it determines the conditions of the Client’s
Account.
12. "MTF" means a multilateral system operated by an investment firm or market operator, which
brings together multiple third-party buying and selling interests in financial instruments in the
system, in accordance with non-discretionary rules, in a way that results in a contract.
13. "Quote" shall mean the bid and ask prices at which a Financial Instrument can be bought and sold.
14. "Underlying Asset" means property of any description (including a currency or currency pair) or
an index or other factor designated in a CFD Transaction to which reference is made to fluctuations
in the value or price for the purpose of determining profits or losses under the CFD Transaction.
15. "Services" shall mean the services to be provided by the Company under this the Agreement.
16. "Spread" means the difference between the lower bid price and higher offer price of a quoted two-
way price for a Financial Instrument.
17. "Regulated Market" shall mean a Regulated Market (RM) is a multilateral system that is operated
or managed by a market operator and that brings together or facilitates the bringing together of
multiple third-party buying and selling interests in financial instruments within the system.
18. "Trading Platform" shall mean any online trading platform made available by the Company under
the Agreement.
3. Services
3.1. The Company shall carry on business as dealing in securities, whether acting as principal or agent
for the following:
NAGA CAPITAL LTD

a. To make or offer to make an agreement with another legal person to enter into or offer to enter
into an agreement, for or with a view to acquiring, disposing of, subscribing for or underwriting
securities or in any way that effects or causes to effect a securities transaction.
b. Without limiting the generality of the above point, to cause any sale or disposition of or other
dealing or any solicitation in respect of securities for valuable consideration, whether the terms
of payment be on margin, instalment or otherwise or any attempt to do any of the foregoing.
c. To participates as a securities dealer in any transaction in a security occurring upon a securities

exchange.
d. To receive as a securities dealer an order to buy or sell a security which is executed.
e. To manage a portfolio of securities for another person on terms under which the Company may
hold property of the other person.
3.2. The services of paragraph 3.1 shall involve transactions in Financial Instruments not admitted to
trading in Regulated Markets or an MTF and are over the counter ("OTC") traded instruments such
as CFDs or any other financial instruments or commodities.
4. Risk Disclosure & Acknowledgment
4.1. It is important for the Client to understand the risks involved before deciding to enter into a trading
relationship with the Company. If the Client chooses to enter into a trading relationship with the
Company, he should remain aware of the risks involved and be able to have adequate financial resources
to bear such risks.
4.2. The financial instruments offered by the Company are high-risk products that are traded on margin
and carry a risk of losing all Client’s initial deposit. These kinds of products can fluctuate significantly
and present a high risk of capital loss, therefore these products may not be appropriate or suitable for
all clients and the Client should seek independent advice should he is not able to understand the risks
involved.
4.3. General Risks and Acknowledgements: The Client acknowledges, understands, agrees and
accepts the risks including but not limited:
a. The Company does not and cannot guarantee that funds deposited in the Client’s Account
for trading will not be lost as a result of the Client’s transactions.
b. The Client acknowledges that, regardless of any information which may be offered by the
Company, the value of any investment in Financial Instruments may fluctuate downwards
or upwards and it is even probable that the investment may become of no value.
c. The Client acknowledges that he/she runs a great risk of incurring losses and damages as a
result of the purchase and/or sale of any Financial Instrument and accepts that he/she is
willing to undertake this risk.
d. The use of historical data does not constitute a binding or safe forecast as to the
corresponding future performance of the Financial Instruments to which the said
Information refers.
NAGA CAPITAL LTD

e. The Client is hereby advised that the transactions undertaken through the dealing services
of the Company may be of speculative nature. Large losses may occur in a short period of
time and may be equal to the total value of funds deposited with the Company.
f. Some Financial Instruments may not become immediately liquid, for example, as a result of
reduced demand and the Client may not be in a position to sell them or easily obtain
information on the value of these Financial Instruments or the extent of the associated risks.
g. When a Financial Instrument is traded in a currency other than the currency of the Client’s
country of residence, any changes in the exchange rates may have a negative effect on its
value, price and performance.
h. A Financial Instrument on foreign markets may entail risks different to the usual risks of the
markets in the Client’s country of residence. In some cases, these risks may be greater. The
prospect of profit or loss from transactions on foreign markets is also affected by exchange
rate fluctuations.
i. The Client should not purchase a Financial Instrument unless he/she is willing to undertake
the risks of losing entirely all the money which he has invested and also any additional
commissions and other expenses incurred.
j. Under certain market conditions (for example but not limited to the following situations:
force majeure event, technical failure, communications network failure, poor or no liquidity,
market news or announcements etc.) it may be difficult or impossible to execute an order.
k. Should the Equity of the Client be insufficient to hold current positions open, the Client may
be called upon to deposit additional funds at short notice or reduce exposure. Failure to do
so within the required time may result in the liquidation of positions at a loss and the Client
will be liable for any resulting deficit.
l. Trading on-line, no matter how convenient or efficient, does not necessarily reduce risks
associated with currency trading.
m. There is a risk that the Client’s trades in Financial Instruments may be or become subject to
tax and/or any other stamp duty, for example, because of changes in legislation or his/her
personal circumstances. The Company does not warrant that no tax and/or any other stamp
duty will be payable. The Client should be responsible for any taxes and/or any other duty
which may accrue in respect of his/her trades.
n. Before the Client begins to trade, he/she should obtain details of all commissions and other
charges for which the Client will be liable. If any changes are not expressed in money terms
(but for example a spread), the Client should ask for a written explanation, including
appropriate examples, to establish what such charges are likely to mean in specific money
terms.
o. The Company will not provide the Client with investment advice relating to investments or
possible transactions in investments or make investment recommendations of any kind
specifically to meet the Client’s investment profile. Note that the Company may provide
generic research or information that is contained in the Company’s website or material
which shall be of a general nature and for information purposes only and does not constitute
advice or recommendation to perform any actions with financial products or instruments, or
to participate in any particular trading strategy as well as cannot guarantee any profits.
Furthermore, it does not take into account the Client’s personal circumstances, financial
situation or needs therefore the Client shall seek professional advice, as required. In addition,
any past performance is not a reliable indicator of future performance.
NAGA CAPITAL LTD

p. There may be situations, movements and/or conditions occurring at the weekend, at the
beginning of the week or intra-day after the release of the significant macroeconomic
figures, economic or political news that make currency markets to open with price levels
that substantially differ from previous prices. In this case, there exists a significant risk that
orders issued to protect open positions and open new positions may be executed at prices
significantly different from those designated.
5. Account Opening Procedure
5.3. Before opening a new account, the Client should read the Company’s Client Agreement which is
accessible through the Company’s Website. After logging on the website of the Company, the Client
will complete and/or receive the application package which consists of the following: a) account
application form, b) relevant information/documents of the client.
5.4. The Company is obligated by the Applicable Regulations to perform KYC and due diligence
procedures in order to verify the identity of each person who registers online via the Company’s
Website. For this purpose, the Company will collect information about the Client such as name,
surname, address, telephone number, email, nationality, date of birth and other details.
5.5. When the Company receives the Client’s completed online application form, it may use the
information to conduct any further enquiries about the Client as the Company determines under the
circumstances and its internal policies and procedures. The Company also carries out additional
checks or periodic reviews. The Client will need to co-operate with the Company and supply the
information requested promptly. The Company relies on the information that it is provided by the
Client in the online application form or otherwise as being correct and not misleading at all times,
unless the client notify us otherwise in writing. In particular, the Client must notify the Company as
soon as possible in writing to the email address support@nagacap.com if any of the details provided
to us in his application form or if any of your circumstances have subsequently changed. Therefore,
the Company at any given time reserves the right to limit, block access and/or terminate and/or close
the Client’s Account if such information is not provided and/or if any such information provided to
the Company appears to, or the Company has concerns that the submitted information may be untrue,
inaccurate, incomplete, incorrect and/or falsified in any manner.
5.6. The Company is not to be required (and may be unable under Applicable Regulations) to accept a
person as its Client until all documentation it requires has been received by properly and fully
completed by such person and all internal checks (including without limitation all anti-money
laundering customer identification and due diligence checks) have been duly satisfied. It is further
understood that Company reserves the right to impose additional due diligence requirements to
accept Clients residing in certain countries where the risk of money laundering may be higher.
During the customer identification and due diligence checks the Company shall apply processes to
verify the Client’s identity for which (amongst other things) photo identification information will be
required by the Client. In certain circumstances we may require this information to be authenticated
by an appropriate third party. The Company requires as minimum a government issued Photo
identity documents such as a passport, driving license and/or identity card containing your full name,
personal photo, and date of birth, ID number and expiry date as well as evidence of your residential
NAGA CAPITAL LTD

address, such as a utility bill or bank statement, for the verification process. The information in these
documents should agree with the details submitted in Client’s application.
5.7. The Company will assess the information received by the Client during the Account Opening
Procedure in order to determine whether the Client is eligible or not in investing and/or operating a
trading account with the Company. The Client’s trading account will be opened following the
assessment and completion of the KYC and due diligence procedure.
6. Fees and Charges
6.1. The Client shall be required to pay the charges as agreed from time to time, any fees or other charges
imposed by third parties during the execution of the services. The Company’s current charges
including spreads, charges, interest, swaps and other fees are published on the Company’s website
and any alteration to charges will be notified to the Client via the Company’s website or via the
trading platform terminal or via an email sent to the client’s registered address used during the
registration process. By accepting this Agreement, the Client acknowledges that he has read,
understood and is in agreement with the fees and charges uploaded on the Company’s website, as
changed from time to time. The Client further agrees that the Company is entitled to change its
charges without any consultation or prior consent from the Client.
6.2. The Company is compensated for its services through the Buy/Sell (Ask/Bid) spread, so when you
open a position in a specific instrument, you essentially “pay” the spread. The spread rates per
instrument can be viewed by the Client at any time on the Company’s website.
6.3. Subject to the Financial Instruments traded by the Client, the following charges may be incurred:
Spread
A spread is the difference between the bid (buy) and the ask (sell) price on the specific instrument
you trade. This cost is realised every time the Client opens and closes a trade.
Commission
This is the commission the Client pays when he buys and sells a Financial Instrument.
Currency conversion
This is the cost incurred when converting realised profits and losses as well as any costs and charges
that are denominated in a currency other than the base currency of the Client’s Account.
Overnight Funding /Swap (Financing Fee)

This is the swap cost for keeping your position open overnight. The swap cost can be positive or
negative depending on the instrument to be traded. An overnight funding amount is either added to
or subtracted from the Client’s account when holding a position after a certain time.
Trading inactivity
NAGA CAPITAL LTD

The Client’s account is associated with the cost of maintenance and other regulatory or compliance
requirements so if there are no transactions by the Client for a period of 12 months, the Company
has the right to claim the applicable inactivity fee as notified to the Client from time to time and the
Company may deduct such fee from the Client’s Account. The inactivity fee will be up to 20 units
(depending on the currency of the trading account) and the Company reserves the right to charge the
said fee annually if there are no transactions by the Client the preceding 12 months.
6.4. All payments to the Company under this Agreement shall be made in such currency as the Company
from time to time specify to the bank account designated by the Company for such purposes.
6.5. The Company may share charges with third parties, like Introducing brokers or affiliates, for services
carried out on your behalf in the form of commission, mark-up, mark-down or other remuneration.
Details of such remuneration or sharing arrangements may be available to the Client upon request.
6.6. With regards to transaction fees, the Company reserves the right to charge the Client’s account with
the relevant withdrawal fees and this is subject to the fees corresponding to the payment method
used. These fees are available on the Company’s Website.
7. Conflict of Interest
7.1. The Company will take all reasonable steps to identify and manage conflicts of interest between
itself, including its managers and employees or other relevant persons as well as any person directly
or indirectly linked to them by control, and their clients or between one client and another, that arise
in the course of providing any of the Services under this Agreement, and to organize and control
their internal affairs responsibly and effectively.
7.2. The Company will manage conflicts of interest fairly, between itself and its Clients, between itself
and its employees and between its Clients and to organize and control their internal affairs
responsibly and effectively in accordance with its Conflict of Interest policy which is enclosed in
this Agreement as Annex 1.
8. Inducements
8.1. The Company shall take reasonable steps to ensure that neither it nor any of its employees or agents
either offers or gives, or solicits or accepts, any inducement that is likely to conflict with any duties
owed to its Clients. For this purpose, the Company does not receive or pay any fees, commissions
or non-monetary benefits in relation to the provision of the services to or by any third party, except
Client, subject to clause 8.2.
8.2. The Company, may pay and/or receive fees/commission to/from third parties, provided that these
benefits are designed to enhance the quality of the offered service to the Client and not impair
compliance with the Company’ duty to act in the best interests of the Client. An indicative list of
fees/commission to/from third parties which are designed to enhance the quality of the offered
service to the Client and not impair compliance with the Company’ duty to act in the best interests
NAGA CAPITAL LTD

of the Client may be regulatory levies, legal fees, bank and payment provider fees, liquidity
providers’ fees, platform fees etc.
8.3. A fee, commission or non-monetary benefit should only be paid or received where:
i. It is justified by the provision of an additional or higher-level service to the relevant client,

proportional to the level of inducements received;
ii. It does not directly benefit the recipient firm, its shareholders or employees without a
tangible benefit to the client;
iii. It is justified by the provision of an on-going benefit to the relevant client in relation to an
on-going inducement.
8.4. The Company shall keep records evidencing the fees, commissions or non-monetary benefits paid
or received by the Company which are designed to enhance the quality of the relevant service to the
client.
9. Client Money and Transfer of funds
9.1. The Company ensures to promptly place any Client money segregated from the Company’s own
accounts and opened with an approved bank and/or a payment provider that has been assessed by
the Company and/or approved by the Company’s Management. Any Client’s money shall be paid
into a segregated client bank account denoted as "Client" bank account.
9.2. Unless the Client notifies the Company in writing or otherwise, the Company may pass on Client
money or allow another person, such as an exchange, a clearing house or an intermediate broker, to
hold or control Client money where the Company transfers the Client money (a) for the purposes of
a transaction for the Client through or with that person; or (b) to meet the Client’s obligations to
provide collateral for a transaction (e.g. a margin requirement for a derivative transaction). By
accepting this Agreement, the Client gives his consent and authorizes the Company, where
applicable, to transfer/hold his funds in other parties or business partners i.e liquidity providers for
settlement purposes. The Company shall not be liable for the solvency, acts or omissions of any
institution with which Client money are held.
9.3. The third party to whom the Company will pass money may hold it in an omnibus account and it
may not be possible to separate it from the Client’s money, or the third party’s money in which case
the Client will not have any claim against a specific sum in a specific account in the event of
insolvency. The Company does not accept any liability or responsibility for any resulting losses.
9.4. By entering into this Agreement, the Client agrees that the Company will not pay the Client interest
on Client money or any other unencumbered funds.
9.5. Any amounts transferred by the Client to the Client’s bank account will be deposited in the Client’s
Account at the “value date” of the received payment and net of any deduction/charges by the Client’s
bank account providers. In case the Client’s account reaches a stop-out during the processing period
of the deposit, the Company bears no responsibility for any losses suffered.
NAGA CAPITAL LTD

9.6. The Company acts in accordance with international anti-money laundering regulations and local
anti-money laundering rules thus the transfer of funds and transactions are done based on these rules.
For this purpose, Client’s withdrawals should be made using the same method used by the Client to
fund his Client Account and to the same remitter. The Company reserves the right to decline a
withdrawal with a specific payment method and will suggest another payment method where the
Client needs to proceed with a new withdrawal request or request further documentation while
processing the withdrawal request. Where applicable, if the Company is not satisfied with any
documentation provided by the Client or if the company has reasonable grounds for suspecting that
a Client violates Applicable regulations, then the Company will reverse the withdrawal transaction
and deposit the amount back to the Client’s Account and the Client will suffer the relevant Client’s
bank account provider’s charges.
9.7. By accepting this Agreement, the Client gives his consent and authorizes the Company to make
deposits and withdrawals from the Client’s bank account on the Client’s behalf, including but not
limited to, the settlement of transactions performed by or on behalf of the Client, for payment of all
amounts due by or on behalf of the Client to the Company or any other person.
9.8. The Client acknowledges that in case where a Client’s bank account is frozen for any given period
and for any given reason the Company assumes no responsibility and Client’s funds will also be
frozen.
10. Client’s Orders/Instructions & Execution of Orders
10.1. Execution of Orders: It is the Company’s approach to take all sufficient steps to obtain the best
possible result on behalf of its Clients when executing Client orders on Financial Instruments offered
by the Company or receiving and transmitting orders for execution. The Client understands and
acknowledges that the Company will enter into transactions with the Client either as principal
(counterparty) or an agent. The Company will be the contractual counterparty to the Client.
10.2. The Company, when executing orders, will obtain the best possible result for Clients, taking into
account factors like price, costs, speed, likelihood of execution and settlement, size, market impact
or any other consideration relevant to the execution of the order. Where the Company executes an
order on behalf of a Client, the best possible result shall be determined in terms of the total
consideration, representing the price of the financial instrument and the costs relating to execution,
which shall include all expenses incurred by the Client which directly relate to the execution of the
order.
10.3. For determining the importance of the execution factors indicated above, the following criteria are
also taken into account:
• The characteristics of the Client;

• The characteristics of the Client order;
• The characteristics of Financial Instruments that are the subject of that order;
• The characteristics of the execution venues to which that order can be directed.
NAGA CAPITAL LTD

10.4. The Client understands and confirms that all orders received by the Company from the Client are
orders for execution outside a Regulated Market or MTF.
10.5. Client’s Orders/Instructions: Orders may be placed with the Company once the Client gets access
to the Company’s Trading Platform. The Company will be entitled to rely and act on any Order
placed on the Trading Platform without any further enquiry to the Client and any such Orders will
be binding upon the Client.
10.6. The Company’s Buy/ Sell prices for a given CFD are calculated by reference to the price of the
relevant Underlying Asset. Third party reputable external resources (i.e. feed providers) obtain prices
(Buy/Sell prices) of the Underlying Asset for a given CFD. The Company then uses the prices given
by the feed providers to calculate their own tradable prices for a given CFD. The Company adjusts
the Spread (i.e. the difference between the Buy/Sell prices), hence the prices it quotes to Clients
compared to the prices it obtains from third party external reference sources may differ, as they
include a Spread adjustment. The Company provides Quotes by taking into account the Underlying
Asset price. The Client acknowledges that such Quotes will be set by the Company at its absolute
discretion.
10.7. Orders can be placed, executed and changed or removed within the trading hours for each CFD
showed on the Company’s Website, as amended from the Company from time to time and if they
are not executed, they shall remain effective through the next trading session (as applicable). The
Company shall not be obliged to arrange for the execution of the Client’s orders in respect of any
CFD out of normal trading hours which appear on the Company’s Website.
10.8. If any tradable instrument becomes subject to possible adjustments, the Company will determine the
appropriate adjustment, if any, to be made to the opening/closing price, size, value and/or quantity
of the corresponding transaction. The determination of any adjustment or amendment to the
opening/closing price, size, value and/or quantity of the Transaction (and/or the level or size of any
order) shall be at the Company’s sole discretion and shall be conclusive and binding upon the Client.
The Company shall inform the Client of any adjustment or amendment via its internal mail as soon
as is reasonably practicable.
10.9. During the occurrence of a manifest error i.e. a manifest or obvious misquote by the Company, or
any market, liquidity provider or official price source on which the Company has relied in connection
with any transaction, having regard to the current market conditions at the time an order is placed as
the Company may reasonably determine, the Company may amend the details of affected
transactions to reflect what the Company reasonably determines as correct and fair and/or declare
any or all affected transactions as void.
10.10. During periods of abnormal Market (Volatile) Conditions, during news announcements, on opening
gaps (trading session starts), or on possible gaps where the Reference Asset has been suspended or
restricted on a particular market, Buy/Sell Stop and Stop Loss orders may not be filled at
requested/declared price but instead at the next best available price. In such case, Take Profit orders
below/above Buy Stop/Sell Stop orders or Stop Loss orders above/below Buy Stop/Sell Stop orders
during activation will be removed. The same applies when a trading strategy is deemed as abusive,
because it is aiming towards potential riskless profit or another strategy deemed by the Company to
NAGA CAPITAL LTD

be abusive. Accordingly, placing a Stop Loss order will not necessarily limit the Client’s losses at
the intended amount.
11. Margin/Leverage Level
11.1. The Margin/leverage levels applicable to the different products offered by the Company can be found
on the Company’s Website at www.naga.com. If at any time the Equity falls below a certain
percentage of the required Margin, specified on the Website, the Company has the right to close any
or all of the Client’s open positions without the Client’s consent or any prior written notice to him.
The Client will be informed about the closure of its position through electronic means should the
equity falls below the required margin.
The Client is responsible to monitor its account balance and keep sufficient funds in its Account in
order for its open positions to remain unaffected. The Company shall have the right, but not the
obligation, to start closing Client’s open positions starting from the most unprofitable, when the
Margin is less than 100% of the Margin requirement. In the case where the Margin is equal to or less
than 50% of the Margin requirement, then Client’s positions shall be automatically closed, starting
from the most unprofitable, at the prevailing market price.
11.2. Margin or leverage Level may be set and varied without prior notice from time to time in the
Company’s sole and absolute discretion in order to cover any realised or unrealised losses arising
from or in connection with transactions, including subsequent variation of any Margin rates set at
the time transactions are opened. The Client can request to change his account leverage at any time
by contacting the Company.
11.3. On every Friday and between the hours of 21:00 till 24:00 (GMT+3) and occasionally before the
release of major economic news, the Company may maintain a maximum leverage on remaining
instruments other than FX for any new positions opened during such period which such requirement,
if any, will be disclosed in the Company’s website.
12. Decline of Client’s Orders and Instructions
12.1. The Company is entitled to decline or refuse to transmit or arrange for the execution of any order
in any of the following cases as applicable:
a. under abnormal market conditions;

b. If the Client’s free Margin is less than the required Margin or there are no available cleared
funds deposited in the Client Account to pay all the charges of the particular order;
c. it is impossible to proceed with an order regarding the size or price or the proposed
Transaction is of such a size (too small or too large), that the Company does not wish to
accept that order or the Company believes that it will not be able to hedge the proposed
transaction or it is impossible for the order to be executed due to condition of the relevant
market;
d. where the Company suspects that the Client is engaged in money laundering activities or
terrorist financing or other criminal acts;
e. in consequence of request of regulatory or supervisory authorities or a court order;
f. where the legality or genuineness of the order is under doubt;
NAGA CAPITAL LTD

g. there is absence of essential detail of the order or the order is not clear or has more than one
interpretation;
h. a Quote is not obtained from the Company or the Quote obtained by the Company is an
indicative Quote or the Quote is the result of manifest error or Quote is an error Quote;
i. internet connection or communications are disrupted;
j. a Force Majeure Event has occurred;
k. the Company has sent a notice of termination of this Agreement to the Client;
l. the Client has failed to meet the minimum Margin requirement.
13. Transaction Settlements and Confirmations
13.1. The Company will proceed with transaction settlements upon execution, in accordance with the
normal practice for the Financial Instrument or the relevant market rules. The Company will
provide the Client with an online access to his Client Account via the Trading Platform, which will
provide him with sufficient information on among others order(s) status.
13.2. The Client understands that transaction confirmations are available via the Trading Platform and
he will be able to access account information through the Trading Platform. Through the Trading
Platform the Client may view its balance as well as all of its account activity. The Client will also
be able to generate daily, monthly and yearly reports of account activity as well as a report of each
executed trade. Updated account information will be available no later than 24 hours after any
activity takes place on the Client’s Account. At all times, Client’s account information will include,
and is not limited to, trade confirmations with ticket numbers, purchase and sales rates, Margin,
amount available for trading as well as current open and pending positions.
14. Trading Platform usage
14.1. The Client shall enter his user ID and password ("Codes") registered during the online account
opening procedure when logging on to the Company’s Trading Platform. The Client should notify
the Company without undue delay on becoming aware of unauthorized use of the Trading Platform,
or if the Client suspects that the password has been misappropriated by a third party.
14.2. The Client shall take all necessary precautions to ensure the confidentiality of all information,
including, but not limited to, the Codes to the electronic systems, Transaction activities, account
balances, as well as all other information and all orders. The Client shall be solely responsible for
all orders and the accuracy of all information sent via the internet using its Codes. The Client
acknowledges that the Company bears no responsibility in the case that the Codes are used in an
unauthorized manner by any third party.
14.3. The Company shall not be responsible for losses resulting from the Client's installation and use of
the computer programs used on the Trading Platform, unless such liability follows from
indispensable rules of law. Where the Trading Platform is used by the Client, it shall be responsible
for ensuring that the Trading Platform is adequately insured against direct and indirect losses which
may result from the installation and use of the computer programs in the Client's computer system.
Furthermore, the Client shall be obliged to make backup copies of data which, should such data be
lost, might result in losses for the Client.
NAGA CAPITAL LTD

14.4. When using the Company’s platform, the Client shall:
• run such tests and provide such information to us as we shall reasonably consider necessary to
establish;
• ensure that the system and/or hardware equipment used by the Client satisfies the requirements
notified by us to you from time to time;
• carry out virus checks on a regular basis;
• inform us immediately of any unauthorized access to its system or instruction which the Client
know of or suspect and, if within its control, cause such unauthorized use to cease; and
• not at any time leave the terminal from which the Client have accessed the trading platform or
let anyone else use the terminal until he has logged off the trading platform.
14.5. To the extent permitted by Applicable Regulations, the Company shall not be liable for:
a. any loss, expense, cost or liability (including consequential loss) suffered or incurred by the
Client as a result of instructions being given, or any other communication being made via
the internet or other electronic media; the Client shall be solely responsible for all orders,
and for the accuracy of all information, sent via such electronic media; and
b. any loss or damage that may be caused to any equipment or software due to any viruses,
defects or malfunctions in connection with the access to, or use of, the electronic systems.
14.6. If the Client wants to use a third-party software application to provide trading signals or advice or
other trading assistance like an “expert advisor” or a hosting environment allowing for real-time
access to the Client’s Account, the Company and its third-party suppliers or licensors make no
warranties or representations of any kind, whether expressed or implied for the service it is
providing. To this point, it is highlighted that the use of any software which applies artificial
intelligence analysis including “expert advisor” is not allowed without the prior and written consent
of the Company. The Company and its third-party suppliers or licensors also disclaim any warranty
of merchantability or fitness for any particular purpose and will not be responsible for any damages
that may be suffered by the Client, including loss of funds, data, non-deliveries or service
interruptions by any cause or errors or omissions by the Client. The Client’s use of any information
obtained by way of an expert advisor used in conjunction with a hosting environment or otherwise
is at the Client’s own risk, and the Company and its third-party suppliers specifically disclaim any
responsibility for the accuracy or quality of information obtained through its services. Connection
speed represents the speed of an end-to-end connection. The Company and its third-party suppliers
or licensors do not represent or guarantee the speed or availability of end-to-end connections. The
Company and its third-party suppliers or licensors shall not be subject to any damages or liability
for any errors, omissions or delays therein including unavailability. The licensed products and all
components thereof are provided on an “as is” basis and are separate and distinct from the services
provided under this Agreement. Where the Company believes that a Client is using additional
functionalities /plug-ins where it affects the reliability and/or smooth and/or orderly operation of
the electronic systems the Company has the right to suspend or terminate the Client’s Account.
14.7. The Company makes every effort to deliver high quality products. However, we do not guarantee
that our products are free from defects. Our software is provided “as is” and the Client uses the
NAGA CAPITAL LTD

web platform at his own risk. The Company makes no warranties as to performance, fitness for a
particular purpose, or any other warranties whether expressed or implied. No oral or written
communication from or information provided by the Company shall create a warranty. Under no
circumstances shall the Company be liable for direct, indirect, special, incidental, or consequential
damages resulting from the use, misuse, or inability to use this software, even if the Company has
been advised of the possibility of such damages.
14.8. The Client understands that the use of the Trading Platform including each Transaction the Client
complete thereto will not violate any law, ordinance, charter, by-law or rule applicable to him or
any agreement by which the Client is bound or by which any of the Client’s assets are affected;
15. Market Abuse
15.1. The Client acknowledges that he will not enter into any transaction which falls within the definition
of market abuses of Seychelles Securities Act 2007 as amended. This rule applies to all forms of
market abuse such as insider trading (an abusive exploitation of privileged confidential
information), the misuse of information and directors trading in shares of their own companies;
15.2. If the Company suspects or has reasonable grounds to believe that the Client has been engaged into
an abusive behavior as indicated above the Company reserves the rights to void and/or cancel part
or all Client’s abusive trading transactions, close all and any of the Client’s trading accounts and
terminate this Agreement under s.23.
16. Third Party Authorisation
16.1. The Client has the right to use a power of attorney to authorise a third person "Representative" to
act on behalf of the Client in all business relationships with the Company as defined in this
Agreement. The power of attorney should be provided to the Company accompanied by all
identification documents of the representative and/or any other documentation requested by the
Company. If there is no expiry date, the power of attorney will be considered valid until the written
termination by the Client.
16.2. The Client further ratifies and accepts full responsibility and liability for all instructions given to
the Company by the Representative (and for all transactions that may be entered into as a result)
and will indemnify (fully compensate or reimburse) the Company and keep the Company
indemnified against any loss, damage or expense incurred as a result of acting on such instructions.
This indemnity shall be effective irrespective of the circumstances giving rise to such loss, damage
or expense, and irrespective of any knowledge, acts or omissions of the Company in relation to any
other account held by any other person or body with the Company.
16.3. The Client agrees to further indemnify the Company (fully compensate and reimburse) for any loss,
damage or expense incurred as a result of the Company acting on instructions of the Representative
outside the scope of the Representative authority or the Representative’s breach of any term of their
appointment.
NAGA CAPITAL LTD

17. Introducing Brokers and Affiliates
17.1. The Client may have been recommended by an introducing broker or an affiliate based on a written
agreement with the Company subject to the Applicable regulations.
17.2. The Company may pay a fee/commission to introducing brokers and/or affiliates based on a written
agreement. The Company has the obligation and undertakes to disclose to the Client, upon his
request, further details regarding the amount of fees/commission or any other remuneration paid
by the Company to introducing brokers or affiliates.
17.3. The Company shall not be liable for any type of agreement that may exist between the Client and
the introducing broker or affiliate or for any additional costs as a result of this Agreement.
17.4. The Client acknowledges that the introducing broker or affiliate is not a representative of the
Company.
18. Privacy and Data Protection rules
18.1. The Company is committed to protecting the privacy of all personal information that it obtains
from the Client and hereby lists how and why the Company collects, use, disclose and protect the
Client’s personal information.
18.2. Purpose of data collection: The Company Collects Client’s personal information in order to
provide the Client with its products and services and to establish and manage the Client’s account.
By collecting Client’s information, the Company will be able to monitor and improve the services
it offers to its existing and potential clients.
18.3. The Company will collect and process the following personal information about the Client:
• Personal information provided during account opening procedure when the Client fills the
application or other forms on the Company’s website. The information may include the
Client’s name, address, contact details, financial information about your income and
wealth, professional and employment details, trading history and other personal
information.
• Information about the Client’s use of this website and the Company’s platform. This
information may include site areas visited, pages viewed, frequency and duration of visits.
• Subject to Applicable Regulations, the Company will monitor and record the Client’s calls,
emails, text messages and other communication for regulatory compliance, crime
prevention and detection, to protect the security of communications systems and
procedures, for quality control and staff training etc. The Company will also monitor
activities on the Client’ account where necessary for these reasons and this is justified by
the Company’s legitimate interests or legal obligations.
18.4. Usage of Information: The Company may use information for the following purposes (list not
exhaustive):
NAGA CAPITAL LTD

• Provision of the Services under this Agreement;
• For KYC and due diligence purposes i.e. verification of identity;
• For maintenance and management of the Client’s account as well as administration of the
services provided to the Client;
• Communication with the Client when necessary or appropriate; and
• Compliance with legal and regulatory requirements.
18.5. Share of Information: The Company may share Client’s personal information with affiliated
Companies, business partners and suppliers with whom the Company may have outsourced certain
of business functions or cooperating with. Personal data collected by the Company may be
transferred or disclosed to third party contractors, subcontractors, for the purposes for which the
Client has submitted the information i.e agreements with Service Providers.
18.6. It is the Company’s policy to disclose information to third parties under the following
circumstances:
• As required by Applicable Regulations, statute, rule, regulation or professional standard,

search warrant or other legal process
• For regulatory compliance purposes
• When explicitly requested by the Client
• Or otherwise as set out in this section
18.7. In order for the Company to provide services to its Clients, the Company may be required to
transfer the Client’s personal information to parties located in countries which may not have an
equivalent level of data protection laws as in the Seychelles. Where this is the case we will take
reasonable steps to ensure the privacy of the information. The Client acknowledges and
understands that by submitting its personal information to the Company agrees to the aforesaid
transfer, storage and processing of the information.
18.8. If the Client wishes to withdraw its consent to the use of information, rectify a personal information
or request the provision or deletion of information held by the Company related to itself, he may
submit its request at the email address dpo@naga.com.
19. Force Majeure
19.1. In case of a force majeure event as listed below (list not exhaustive), the Company shall not be
liable for any failure to provide the Services under this Agreement, beyond its control:
a. Government actions, war or hostilities, acts of terrorism, national emergency;

b. Act of God, earthquake, tsunami, hurricane, typhoon, accident, storm, flood, fire, epidemic
or other natural disasters;
c. Labour disputes and lock-out which affect the operations of the Company;
d. Suspension of trading on a Market, or the fixing of minimum or maximum prices for trading
on a Market, a regulatory ban on the activities of any party (unless the Company has caused
that ban), decisions of state authorities, governing bodies of self-regulating organizations,
decisions of governing bodies of organized trading platforms;
NAGA CAPITAL LTD

e. Breakdown, failure or malfunction of any electronic, network and communication lines (not
due to the bad faith or wilful default of the company and hacker attacks;
f. Any event, act or circumstances not reasonably within the Company’s control and the effect
of that event(s) is such that the Company is not in a position to take any reasonable action
to cure the default;
g. The suspension, liquidation or closure of any market or the abandonment or failure of any
event to which the Company relates its Quotes, or the imposition of limits or special or
unusual terms on the trading in any such market or on any such event;
h. The failure of any relevant supplier, financial institution intermediate broker, liquidity
provider, agent or principal of the Company, custodian, sub-custodian, dealer, exchange,
clearing house or regulatory or self-regulatory organisation, for any reason, to perform its
obligations; and
i. Abnormal market conditions, such as extreme volatility in the Underlying Asset/product
and generally in markets and/or any other extreme event beyond the reasonable control of
the Company (such a terrorist attack, a drastic decision of a Monetary or other Authority, a
referendum etc.) that may significantly affect the Market and may cause excessive
movements to the price, supply or demand of any Underlying Asset/product and/or may
occur permanent closure of trading in the market of any Underlying Asset/product.
19.2. If the Company determines reasonably that a force majeure event exists (without prejudice to any
other rights under the Agreement) the Company may without prior notice and at any time proceed
with the following actions:
a. increase Margin requirements without notice;

b. decrease leverage;
c. close out any or all open positions at such prices as the Company considers in good faith to
be appropriate;
d. refuse to accept orders from Clients;
e. determine at its discretion the quotes and spreads that are executable through the Company’s
Trading Platform;
f. suspend or modify the application of any or all terms of the Agreement to the extent that
the force majeure event makes it impossible or impractical for the Company to comply with
them;
g. cease trading;
h. change the Trading Hours for transactions in affected Underlying Assets/products;
i. limit the availability of instructions that you can give in respect of a trade;
j. reject or delay the processing of any withdrawal request; and
k. take or omit to take all such other actions as the Company deems to be reasonably
appropriate in the circumstances with regard to the position of the Company, the Client and
other clients.
20. Complaints Procedure
20.1. If the Client has any cause for complaint in relation to the services provided by the Company, he
should file a complaint as per the Company’s Complaint Handling policy which is available on the
Company’s website.
NAGA CAPITAL LTD

20.2. The Client may register a complaint by completing the Complaint Form using any of the following
options:
• Email: complaints@naga.com
• Postal Address: Naga Capital Ltd
CT House, Office 9A, Providence, Mahe, Seychelles
20.3. The Company’s Complaints Handling Policy accompanied with the relevant complaint form
which has to be filed by the Client in case he has a complaint with the Company is enclosed as
Annex 2 in this Agreement.
21. Representations and Warranties
21.1. The Client represents and warrants to the Company the following:
a. The Client is over 18 years’ old;

b. The information provided by the Client to the Company in the account opening application
form and at any time thereafter is true, accurate and complete, and at any time there is a
change to the Client personal data, the client will ensure that this data is updated and
accurate, and the documents are valid and authentic;
c. The Client is duly authorised to enter into this Agreement and has the capacity;
d. Any actions conducted by the Client under this Agreement will not violate any law or rule
applicable to the Client or to the jurisdiction in which the Client is resident, or any
agreement by which the Client is bound or by which any of the Client’s assets or funds are
affected;
e. The Client has read and fully understood and undertakes to comply with the terms of this
Agreement;
f. The Client funds are not in any direct or indirect way the proceeds of any illegal activity
or used or intended to be used for terrorist financing;
g. There is no pending or, to the best of the Client’s knowledge, any legal proceeding before
any court, arbitration court, governmental body, agency or official likely to affect, the
legality, validity or enforceability against him of this Agreement;
h. Any information which the Client provides to the Company will not be misleading and
will be true and accurate in all material respects;
i. There are no restrictions, conditions or restraints by Central Banks or any governmental,
regulatory or supervisory bodies, regulating Client’s activities, which could prevent or
otherwise inhibit the Client entering into, or performing in accordance with this Agreement
and/or under any transaction which may arise under them; and
j. The Client is not entering into any transaction unless he has a full understanding of all of
the terms, conditions and risks involved.
22. Communication and Notices
22.1. Any notice, instruction, request or other communication to be given to the Company by the Client
under the Agreement shall be in writing and shall be sent to the Company’s email address at
support@nagacap.com.
NAGA CAPITAL LTD

23. Account Closing Procedure
23.1. Account Closing Procedure: Either party can terminate this Agreement by giving seven (7)
business days’ written notice to the other party. Following the notice, the Client should close all
open positions. In the case where the Client has open positions during the termination notice period,
then the Company reserves the right not to accept any new Transaction orders and the Company
shall have the right to close all of the Client's open positions on expiry of the notice period to the
extent the Client has not already done so. Upon termination of this Agreement, the Company shall
be entitled to cease the access of the Client to the Trading Platform.
23.2. The Company may terminate this Agreement immediately without giving prior written notice, and
the Company has the right to close all open positions and reverse and/or cancel all previous
Transactions on a Client’s account in the following cases:
• The Client fails to comply with any obligation to make any payment when due under this
Agreement;
• There are reasonable grounds to believe that the Client is in breach of this Agreement;
• The Client activity might be a violation of any Applicable Regulations;
• The Client dies, becomes or is adjudged to be of unsound mind, is or becomes unable to pay
his debts as they fall due, is or becomes bankrupt or insolvent within the meaning of any
insolvency law or any suit, action or proceeding is commenced for any execution of all or
any part of the property, undertaking or assets of the Client;
• The Client commences a voluntary case or other procedure, or there is an involuntary case
or other procedure or other similar procedure under any insolvency law;
• The Client involves the Company directly or indirectly in any type of fraud, in which it
places the interests of Company and/or the Company’s clients at risk prior to terminating
this Agreement;
• The Client’s trading activity adversely affects in any manner the reliability and/or smooth
operation and/or orderly functioning of the Trading Platform;
• The Client maintains an abusive behaviour and/or unreasonable behaviour and/or acts in a
rude or abusive manner and/or threatens employees of the Company;
• The Client provides misleading information to the Company or he makes unsubstantiated
declarations;
• The Client provides documents that have been tampered and does not reflect the true identity
of the account owner;
• The Company reasonably suspects that the Client performed Abusive Trading;
• The Company reasonably suspects that the Client performed forgery or used a stolen card to
fund his/her Client Account;
• The Company reasonable suspects that the Client is engaged into money laundering
activities or terrorist financing or card fraud or any other criminal activities; and
• The Company reasonably suspects that the Client opened the Client Account fraudulently.
• The Client’s IP sends massive requests on the server which may cause delays in the
execution time.
NAGA CAPITAL LTD

23.3. Following termination, the Company and the Client undertake to fulfil and complete all obligations
derived from this Agreement and this Agreement shall continue to bind both parties in regards to
the existing commitments or any contractual commitments which were intended to remain in force.
The Company is entitled to deduct all amounts due to it before transferring any credit balances on
any Account to the Client. If there are no amounts due to the Company by the Client, the Company
shall immediately transfer to the Client the Client’s funds in its possession, providing that the
Company shall be entitled to keep such Client’s assets as necessary, to pay any actual, pending or
contingent obligations or liabilities of the Client.
24. Cancellation Procedure
24.1. The Client has a period of 14 calendar days from acceptance of this Agreement to withdraw from
this Agreement provided that the Client has not been engaged or involved in any transaction with
the Company. This right of withdrawal or cancellation shall not apply following any transaction
executed under this Agreement which will thereafter remain binding upon you and the procedure
indicated in clause 23 above applies.
25. Company Liability
25.1. Nothing in this Agreement excludes or limits the Company’s liability for any matter that cannot be
excluded or limited under Applicable Regulations.
25.2. The Company will not be liable to the Client for any loss which arises as a result of:
a. The Company’s compliance with, or the exercising of any of the Company’s rights in
accordance with, Applicable Regulations or this Agreement;
b. The Client’s negligence, fraud or breach of this Agreement or Applicable Regulations;
c. Any abnormal market condition or force majeure event;
d. any delays, delivery failures, or failures in transmission of any order or any other
communication or any other loss or damage resulting from the transfer of data over mobile
or other communications networks and facilities outside of of the Company’s control; and
e. Any features, market data or third party content available on the Company’s Website,
Platform or e-mails, are provided on an "as is" and "if available" basis.
25.3. Neither the Company nor the directors, officers, servants, agents or representatives of the Company
shall be liable to the Client (except in the case of fraud) for any consequential, indirect, special,
incidental, punitive or exemplary loss, liability or cost which the Client may suffer or incur arising
from the act of omissions of the Company under this Agreement regardless of how such loss,
liability or cost was caused and regardless of whether it was foreseeable or not. For the purposes
of this paragraph, a loss, liability or cost includes any loss, liability or cost (as appropriate) arising
from the Client being unable to sell Financial Instruments where the price is falling, or from not
being able to purchase Financial Instruments where the price is rising, or from being unable to enter
into or complete another trade which requires him to have disposed of or purchased the Financial
Instruments or any other loss, liability or cost arising as a result of loss of business, profits, goodwill
or data and any indirect, special, incidental, consequential, punitive or exemplary loss, liability or
cost, whether arising from negligence, breach of contract or otherwise and whether foreseeable or
not.
NAGA CAPITAL LTD

25.4. For the avoidance of doubt, the Company’s third-party providers are not responsible for and have
not participated in the determination of the Company’s prices and they exclude all warranties,
undertakings or representations (either express or implied) relating to the Client’s use of the
Company’s Platform or the Company’s Website. Without limiting the foregoing, in no event
whatsoever shall the Company’s third-party providers be liable for any loss, regardless of whether
they are aware of such loss and whether such liability is based on breach of contract, tort or
otherwise.
25.5. Save in the event of the Company’s negligence, willful default or fraud, the Company will not be
liable for any loss or damage caused by a hacker’s attack, viruses or other technologically harmful
material that may infect your computer equipment, computer programs, data or other proprietary
material due to your use of the Company’s Platform or Website or to the Client’s downloading of
any material posted on it, or on any website (including our Website) linked to it.
26. Severability
26.1. Should any part of this Agreement be held by any court of competent jurisdiction to be
unenforceable or illegal or contravene any of the Applicable Regulations, that part will be deemed
to have been excluded from this Agreement and this Agreement will be interpreted and enforced
as though the provision had never been included and the legality or enforceability of the remaining
provisions of the Agreement shall remain unaffected.
27. Miscellaneous
27.1. The Company may at any time and without notice to the Client set-off any liability under this
Agreement or any other agreement entered into between the parties and between any account(s) of
the client (whether actual or contingent, present or future). The Company can off-set any owed
amounts using any account the Client maintains with the Company to the extent permissible.
27.2. This Agreement may be amended from time to time and after the relevant changes are approved
by the FSA the Company shall notify the Client of the relevant amendment or about the updated
Agreement either in writing or through the Company’s Website.
27.3. In the event of the death or mental incapacity of the Client, all funds held by the Company, will be
for the benefit of the legal heirs of the Client ,should this is verified, and the legal heirs request for
the withdrawal of the remaining balance in the deceased client’s account. At the order of the legal
heirs and presentation of official legal documents from the applicable governmental authorities in
the jurisdiction of the deceased client, and upon checking the said documents, the Company shall
make the decision whether to allow such withdrawal. All obligations and liabilities owed to the
Company in connection with the deceased client account will be set off from the client’s account
and no repayment will be required to be made by the legal heirs.
28. Governing Law and Jurisdiction
28.1. This Agreement is governed by the Laws of Seychelles.
NAGA CAPITAL LTD

28.2. The Competent Courts for all disputes and controversies arising out of or in connection with the
Agreement shall be the Courts of Seychelles.
NAGA CAPITAL LTD

Annex 1- Conflicts of Interest Policy
Introduction
The purpose of this Conflicts of Interest Policy (“the Policy”) is to outline a suitable approach and response
to the identification and management of conflicts of interest Naga Capital Ltd (the “Company") will take all
reasonable steps to identify conflicts of interest between itself, including its managers, employees or any
person directly or indirectly linked to the Company by control and its clients or between one client and
another that arise in the course of providing any investment services.
The Company maintains and operates effective organisational and administrative arrangements to prevent
and manage conflicts of interest that may arise during the provision of any investment services, from
adversely affecting the interests of its clients. In case where, the aforementioned arrangements are not
sufficient to ensure, with reasonable confidence, that the risks of damage to the interests of the clients will
be prevented, the Company shall clearly proceed with the disclosure of such conflict. The said disclosure
shall be done in a durable medium indicating the general nature and source of conflicts of interest, the risks
to the client with sufficient details so as to allow the client to take an informed decision with the regards to
its investment as well as the steps taken to mitigate such risks.
The Company has the right to amend the current Policy at its discretion and at any time it considers is suitable
and appropriate. The Company shall review and amend the current policy at least on an annual basis to take
account of changes to operations or practices and, further, to make sure it remains appropriate to any changes
in law, technology and the general business environment.
Identification of potential conflicts of interest
To adequately manage conflicts of interest, the Company shall identify all relevant conflicts timeously. The
Company will employ different mechanisms to ensure that all conflicts are identified.
The Company shall identify all conflicts of interest, their severity and document controls to mitigate the
conflicts. It is not possible to list all situations which could constitute a conflict. The facts of each situation
will determine whether the interest in question is such as to bring it within the area of potential conflict.
All employees, including management, will be responsible for identifying specific instances of conflict and
required to notify the Compliance function of any conflicts they become aware of. The Compliance Officer
(CO) will assess the implications of the conflict and how the conflict should be managed in conjunction with
the board. In the case where a specific incident to be reported concerns the CO, the notification shall be made
to the Company’s Representative Officer.
For the purposes of identifying the types of conflicts of interest that arise in the course of providing
investment services and whose existence may damage the interests of a client, the Company takes into
account, by way of minimum criteria, the question of whether the Company or a relevant person, or a person
directly or indirectly linked by control to the Company, is in any of the following situations, whether as a
result of providing investment services or activities:
• The Company or a relevant person is likely to make a financial gain, or avoid a financial loss, at the
expense of the client;
NAGA CAPITAL LTD

• The Company or a relevant person has an interest in the outcome of a service provided to the client
or of a transaction carried out on behalf of the client, which is distinct from the client's interest in
that outcome;
• The Company or a relevant person has a financial or other incentive to favour the interest of another
client or group of clients over the interests of the client;
• The Company or a relevant person carries on the same business as the client; and
• The Company or a relevant person receives or will receive from a person other than the client, an
inducement in relation to a service provided to the client, in the form of monies, goods or services,
other than the standard commission or fee for that service.
For the purpose of this Policy, a “relevant person”, in relation to the Company means any of the following:
• a director, partner or equivalent, manager, or tied agent of the Company;
• a director, partner or equivalent, or manager of any tied agent of the Company;
• an employee of the Company or of a tied agent of the Company, as well as any other natural person
whose services are placed at the disposal and under the control of the Company or a tied agent of the
Company and who is involved in the provision by the Company of investment services and activities;
• a natural person who is directly involved in the provision of services to the Company or tied agent
under an outsourcing arrangement for the purpose of the provision by the Company of investment
services and activities.
Managing conflicts of interest
The Company has established suitable and adequate internal procedures for minimising any potential
conflicts of interest. The Company maintains a compliance department that is an independent unit within the
Company. Among the duties of the Compliance Officer is to monitor any possible deviation from the
Company’s internal policies and procedures as well as identifying and managing any possible conflicts of
interest. Once a conflict has been identified it needs to be appropriately and adequately managed. The
Compliance function will assess each conflict and determine if the conflict is actual or perceived and what
the value of the conflict or exposure is and the potential reputational risk. Compliance will then decide
whether it is viable to go ahead with the transaction or if the conflict is too severe. If Compliance decides
that the particular conflict can be mitigated, then controls to manage the conflict should be put in place and
documented.
The Company will manage conflicts of interest fairly, between itself and its clients, between itself and its
employees and between its customers and to organise and control their internal affairs responsibly and
effectively.
The Company and its employees should act as per the principle of placing clients’ interests before self-
interests and Company’s interests in order to avoid conflicts of interest in the fulfilment of professional
activities on the securities market. To ensure client’s fair treatment, the Company will introduce the
following procedures:
• The Company shall avoid any conflict of interest with clients and, where such a conflict unavoidably
arises, ensure fair treatment to the client by complete disclosure or by declining to act;
NAGA CAPITAL LTD

• Employees are also prohibited to keep investor accounts in other Brokers without Company’s prior
authorization and are obliged to bring this to Company’s attention. They are also obliged to authorize
the Company to directly request transaction reports from the other Brokers
• If the Company has a material interest in a transaction to be entered into with or for a client, or a
relationship which gives rise to a conflict of interest in relation to the transaction, the Company shall
not knowingly either advise, or deal in the exercise of discretion, in relation to that transaction. The
only exception is when the Company has fairly disclosed that material interest or relationship, as the
case may be, to the client or the client has taken reasonable steps to ensure that neither the material
interest nor relationship adversely affect the interests of the client
• There is a clear distinction between the different departments’ operations as these are described in
the Company’s IOM;
• The Company shall be informed promptly of any personal transaction entered into by a relevant
person, either by notification of that transaction or by other procedures enabling the Company to
identify such transactions. In the case of outsourcing arrangements, the Company shall ensure that
the Company to which the activity is outsourced maintains a record of personal transactions entered
into by any relevant person and provides that information to the Company promptly on request;
• A person shall be replaced by another person in his/her duties only prior consent of the Compliance
Officer and approval by the Representative Officer. Such a consent will be given by the Compliance
Officer after all issues of possible conflict of interest have been reviewed;
• The security features of the Company’s software prevents unauthorized access to sensitive
information in order to benefit the Company over its clients or one client over another;
• The Company’s employees are prohibited from investing in securities for which they have access to
non-public or confidential information;
• Transactions by the Company’s employees are neither performed nor executed by themselves, but
by another member of staff of the Company concerning account opened with the Company.
• A record shall be kept of the personal transaction notified to the Company or identified by it,
including any authorization or prohibition in connection with such a transaction;
• The Company must take reasonable steps to ensure that neither it nor any of its employees or agents
either offers or gives, or solicits or accepts, any inducement that is likely to conflict with any duties
owed to its clients; and
• No employee shall either knowingly or recklessly make a statement, promise or forecast that is
misleading, false or deceptive to any customer or conceal material facts at any time.
More specifically, the Company states some of the policies and procedures that it has implemented for
managing possible conflicts of interest below:
• Effective procedures to prevent or limit any person from exercising inappropriate influence over the
way in which a relevant person carries out investment services or activities;
• The separate supervision of relevant persons whose principal functions involve carrying out
activities on behalf of, or providing services to, clients whose interests may conflict, or who
otherwise represent different interests that may conflict, including those of the Company;
• Measures to prevent or control the simultaneous or sequential involvement of a relevant person in
separate investment services or activities where such involvement may impair the proper
management of the conflicts of interest;
NAGA CAPITAL LTD

• The removal of any direct link between the remuneration of relevant persons principally engaged in
one activity and the remuneration of, or revenues generated by, different relevant persons principally
engaged in another activity, where a conflict of interest may arise in relation to those activities; and
• Measures to prevent or control the exchange of information between relevant persons engaged in
activities involving a risk of a conflict of interest where the exchange of that information may harm
the interests of one or more clients.
The procedures followed and measures adopted in the Policy include the following, as are necessary and
appropriate for the Company to ensure the requisite degree of independence:
• No relevant person may purchase or sell a security or cause the purchase or sale of a security for any
account while in possession of inside information relating to that security;
• No relevant person may recommend or solicit the purchase or sale of any security while in possession
of inside information relating to that security;
• No relevant person may purchase or sell or cause the purchase or sale of a security for an employee
or employee-related account or a proprietary account of the Company or an account over which an
employee exercises investment discretion, while in possession of proprietary information concerning
a contemplated block transaction in the security or for a customer account when such customer has
been provided such information by any relevant person;
• Procedures set for regular review and monitoring of the execution arrangements with the execution
venue, hedging/ liquidity or price providers as well as on a continuous basis;
• Procedures in regards to the monitoring of access to electronic data;
• Relevant persons engaged in research activities should not discuss unreleased information, opinions,
recommendations, or research analysis in progress with Company associated persons engaged in
sales activities, or any person within or outside the Company who does not have a valid business
need to know the information;
• Establishment of an ongoing monitoring program based on which regular checks are conducted for
the assessment of the Company’s procedures, policies and internal controls;
• The Company may distribute marketing communication to its clients, only if the said communication
is reviewed and approved by the Compliance Officer prior to distribution. The Compliance Officer
also ensures that such communication have the appropriate disclosure statement as well as meeting
the relevant definition of marketing communication;
• The four-eye principle is implemented to avoid any abuse of position; and
• In order to minimize the relevant person’s own transactions personal account dealing restrictions are
in place.
The Company is committed to having an effective and appropriate compliance culture to enable it to deal
with any new potential conflicts of interest which may arise in the future. The Company’s employees are
therefore required to monitor any new circumstances giving rise to potential conflicts of interest and to
implement appropriate measures to address these.
For the purpose of this Policy, a “personal transaction” is considered a trade in a financial instrument effected
by or on behalf of a relevant person, where at least one of the following criteria are met:
• the relevant person is acting outside the scope of the activities he carries out in his professional
capacity;
• the trade is carried out for the account of any of the following persons:
NAGA CAPITAL LTD

o the relevant person;
o any person with whom he has a family relationship, or with whom he has close links;
o a person in respect of whom the relevant person has a direct or indirect material interest in
the outcome of the trade, other than obtaining a fee or commission for the execution of the
trade.
Segregation of Company’s assets from clients’ assets
The Company shall maintain separate accounting records between its own assets and those of its clients to
facilitate the protection of clients’ assets and the prevention of the use of customer assets by the Company
or by other third parties so as to minimize the risk of the loss or diminution of client assets, or of rights in
connection with those assets, as a result of misuse of the assets, fraud, poor administration, inadequate
record-keeping or negligence. In addition, the Company has legally secure segregation of clients’ assets
from the Company’s assets in case the Company becomes bankrupt. For this purpose, the Company
maintains separate books and accounting records for each client.
Forbidden Business Practices
The Company shall prohibit those business practices which in the regular course of events might give rise to
conflicts of interest. The following business practices shall indicatively be forbidden:
• The provision to clients of investment services for the purpose of influencing the price of financial
instruments for the benefit of the Company or for the benefit of any relevant persons, or of
Company’s clients in general, especially with regard to transactions that the Company or relevant
persons intend to carry out prior to or after the provision of the service.
• The use by the Company or by its relevant persons of information regarding client transactions, for
the benefit of the Company, and the disclosure of such information to third parties.
• Dealing by the Company itself or by any relevant persons in financial instruments in respect of which
the Company has drawn analysis reports or has made research findings prior to the publication of
the respective reports and findings.
• The preferential treatment of relevant persons to the detriment of its clients in the course of the
provision to them of investment services.
• The carrying out of transactions by relevant persons for their own account or for the account of
persons related with them on the basis of confidential information that the above persons have
obtained in the course of their employment with the Company.
All employees must be aware of the above forbidden business practices, and shall have the responsibility of
informing the COMPLIANCE OFFICER immediately in case they monitor any violation of the above
provisions.
Should you have any questions in relation to the Company’s Conflicts of Interest Policy, please contact the
Compliance department of the Company.
Disclosure of conflicts of interest
In case where, the organisational and administrative arrangements established by the Company to prevent or
manage a conflict are not sufficient to ensure, with reasonable confidence, that the risks of damage to the
NAGA CAPITAL LTD

interests of the clients will be prevented, the Company shall clearly proceed with the disclosure of such
conflict.
Prior to carry out a transaction or provide an investment service to a client, the Company should disclose any
actual or potential conflict of interest to the client provided that the measures taken by the Company are not
sufficient to ensure that the risks of damage to the interests of the client will be avoided.
The above disclosure shall include sufficient detail, taking into account the nature of the client, source of
conflicts of interest, the risks to the client to enable him to take an informed decision with respect to the
investment service in the context of which the conflict of interest arises. The Company reserves the right
not to proceed with the transaction or matter giving rise to the conflict if such disclosure is not sufficient to
manage a conflict.
The Management and employees of the Company should disclose the following information to the
Compliance Officer:
• Opening and closing personal accounts at any other Broker for own investments purposes
• All personal transaction performed. Notification should be provided within 24 hours
• Securities held by the employee
• Transactions executed by the Company in which the employee may have an interest or a conflict
NAGA CAPITAL LTD

Annex 2 - Complaints Handling Policy
Introduction
This Complaints Handling Policy (hereafter referred to as the “Policy”) defines the principles that apply to
NAGA Capital Ltd (hereinafter referred to as the “Company” or “NAGA’’) a limited liability company
operating under the trade name NAGA, which is incorporated and registered under the laws of Seychelles
with registration number 8422455-1 and registered address at CT House, Office 9A, 2nd Floor, Providence,
Mahe, Seychelles. The Company is regulated by the Financial Services Authority Seychelles (FSA) under
license number SD:026 for the provision of investment services.
The purpose of this Policy is to define the arrangements employed by NAGA for the reasonable and prompt
handling of complaints. The Company will act in accordance with the best interests of its clients and will
ensure it has appropriate systems and controls in place so that its clients, including potential clients, have
access to adequate complaints handling and redress mechanisms that are accessible, independent, fair,
accountable, timely and efficient. For the purposes of this Policy, Complaint shall mean an expression of
dissatisfaction by a client regarding the provision of investment services provided to him/her by the
Company.
The Company has appointed a Compliance Officer to efficiently handle any complaints from the clients. This
is to allow the Company to resolve and apply mandatory measures to avoid any recurring issues.
Definition
The Company classifies a complaint as any objection and/or dissatisfaction that the Client may have with
regards to the provision of the services provided by the Company. A complaint form is enclosed at the end
of this policy.
Procedure
The Compliance Officer shall be responsible for handling Client complaints, except in the case where the
complaint involves the Compliance Officer, whereby the complaint shall be handled by the Representative
Officer.
The Client may register a complaint by completing the complaint form, using any of the following options:
 Email: complaints@naga.com
 Postal Address: Naga Capital Ltd
CT House, Office 9A, Providence, Mahe, Seychelles
1. When the Company receives the Client’s complaint then a written acknowledgement will be sent to
the Client within 7 business days;
2. The Company will attempt a final response within 30 business days, however in case we are still not
in a position to resolve the issue then the Compliance Officer will notify you in writing stating the
reasons for the delay and indicate an estimated time to resolve the issue;
3. A final response should be provided to the Client within 60 business days the latest from the date he
submitted his complaint;
NAGA CAPITAL LTD

4. In the case where the complainant is still not satisfied with the Company’s final response, then the
complainant can refer his complaint with a copy of the Company’s final response to the Financial
Services Authority (FSA) in Seychelles for further examination.
The contact details for the Financial Services Authority (FSA) in Seychelles are set out below:
PO Box 991
Address: Bois de Rose Avenue
Roche Caiman Victoria, Mahe, Republic of Seychelles
Phone: (+248) 438 08 00
Fax: (+248) 438 08 88
Email: complaints@fsaseychelles.sc
Website: http://fsaseychelles.sc/index.php/contact-us
Client Records
The Client should provide all relevant documentations as well as any additional information requested by
the Compliance Officer in order to ensure all records are collected and the complaint is properly resolved on
time.
All records will be kept safe as per local requirements and for a period of seven (7) years.
[The complaint form can be found in the next page]
NAGA CAPITAL LTD

Complaint Form
A. Client Information:
Name: Account Number:
Address: Telephone Number:
B. Type of Complaint
1. Execution of Orders
2. Quality or lack of information provided
3. Terms and Conditions/Fees/Charges
4. General admin/Customer Services
5. Unauthorized business being offered
6. Issue in relation to withdrawal of funds
7. Other (specify)
C. Brief Summary of the Complaint:

Please describe the product or service you are complaining about (description, evidence, amount and
suggested way to be solved):
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________
- Please enclose any other relevant documentation that may help us to handle the complaint.
- Possible documentation to be provided (client statement, correspondence with the Company as well as any
other supporting documentation to be requested by the Compliance Officer which is relevant to the Client’s
complaint)
________________________ ________________________
Date and place Client Signature
NAGA CAPITAL LTD

For internal use only:
Complaint Received By: Date:
Acknowledgement sent to Client: □ Yes - □ No
Informed Client of initial action: □ Yes - □ No
Final response provided to Client: □ Yes - □ No
Holding response provided to Client: □ Yes - □ No - □ N/A
Signature of
Date:
Compliance Officer:
NAGA CAPITAL LTD

Complaint Form
D. Client Information:
Name: Account Number:
Address: Telephone Number:
E. Type of Complaint
8. Execution of Orders
9. Quality or lack of information provided
10. Terms and Conditions/Fees/Charges
11. General admin/Customer Services
12. Unauthorized business being offered
13. Issue in relation to withdrawal of funds
14. Other (specify)
F. Brief Summary of the Complaint:

Please describe the product or service you are complaining about (description, evidence, amount
and suggested way to be solved):
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________
___________________________________________________________________________
_________________________________________________________________________
__________________________________________________________________________
- Please enclose any other relevant documentation that may help us to handle the complaint.
- Possible documentation to be provided (client statement, correspondence with the Company as
well as any other supporting documentation to be requested by the Compliance Officer which is
relevant to the Client’s complaint)
________________________ ________________________
Date and place Client Signature
NAGA CAPITAL LTD

For internal use only:
Complaint Received By: Date:
Acknowledgement sent to Client: □ Yes - □ No
Informed Client of initial action: □ Yes - □ No
Final response provided to Client: □ Yes - □ No
Holding response provided to Client: □ Yes - □ No - □ N/A
Signature of
Date:
Compliance Officer:
NAGA CAPITAL LTD


Client Agreement NAGA Capital LTD

Uploaded by

Copyright:

Available Formats

Client Agreement NAGA Capital LTD

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Client Agreement NAGA Capital LTD

Uploaded by

Copyright:

Available Formats

NAGA CAPITAL LTD

NAGA CAPITAL LTD

2. Scope and Application:

The below definitions form part of the Agreement.

NAGA CAPITAL LTD

NAGA CAPITAL LTD

c. To participates as a securities dealer in any transaction in a security occurring upon a securities

d. To receive as a securities dealer an order to buy or sell a security which is executed.

4. Risk Disclosure & Acknowledgment

NAGA CAPITAL LTD

NAGA CAPITAL LTD

5. Account Opening Procedure

NAGA CAPITAL LTD

6. Fees and Charges

Overnight Funding /Swap (Financing Fee)

NAGA CAPITAL LTD

NAGA CAPITAL LTD

i. It is justified by the provision of an additional or higher-level service to the relevant client,

9. Client Money and Transfer of funds

NAGA CAPITAL LTD

10. Client’s Orders/Instructions & Execution of Orders

• The characteristics of the Client;

NAGA CAPITAL LTD

NAGA CAPITAL LTD

11. Margin/Leverage Level

12. Decline of Client’s Orders and Instructions

a. under abnormal market conditions;

NAGA CAPITAL LTD

13. Transaction Settlements and Confirmations

14. Trading Platform usage

NAGA CAPITAL LTD

NAGA CAPITAL LTD

15. Market Abuse

16. Third Party Authorisation

NAGA CAPITAL LTD

18. Privacy and Data Protection rules

NAGA CAPITAL LTD

• As required by Applicable Regulations, statute, rule, regulation or professional standard,

19. Force Majeure

a. Government actions, war or hostilities, acts of terrorism, national emergency;

NAGA CAPITAL LTD

a. increase Margin requirements without notice;

20. Complaints Procedure

NAGA CAPITAL LTD

21. Representations and Warranties

a. The Client is over 18 years’ old;

22. Communication and Notices

NAGA CAPITAL LTD

NAGA CAPITAL LTD

24. Cancellation Procedure

25. Company Liability

NAGA CAPITAL LTD

28. Governing Law and Jurisdiction

28.1. This Agreement is governed by the Laws of Seychelles.

NAGA CAPITAL LTD

NAGA CAPITAL LTD

Identification of potential conflicts of interest

NAGA CAPITAL LTD

Managing conflicts of interest