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Chapter 2 MIS MCQ

This document contains 23 multiple choice questions about different types of business information systems. It covers transaction processing systems, management information systems, executive support systems, decision support systems, customer relationship management systems, supply chain management systems, knowledge management systems, and enterprise resource planning systems. The questions test understanding of what each system type is used for and which business functions or management levels they support.

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Rana Sabry
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331 views

Chapter 2 MIS MCQ

This document contains 23 multiple choice questions about different types of business information systems. It covers transaction processing systems, management information systems, executive support systems, decision support systems, customer relationship management systems, supply chain management systems, knowledge management systems, and enterprise resource planning systems. The questions test understanding of what each system type is used for and which business functions or management levels they support.

Uploaded by

Rana Sabry
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Chapter 2 Global E-business and Collaboration

1) Producing a bill of materials is a business process in which of the


following functional areas?
A) Finance and accounting
B) Human resources
C) Manufacturing and production
D) Research and development
E) Sales and marketing
2)Order fulfillment involves all of the following business processes
except:
A) checking the customer's credit.
B) assembling the product.
C) submitting the order.
D) making customers aware of the product
E) shipping the product.
3)The ________ function is responsible for making sure customers are
aware of the company's products.
A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing
E) distribution and logistics
4)Identifying customers is a business process handled by the marketing
function.
5)One example of a business process is shipping a product to a
customer.
6)If sales of your products declined in a specific region of the country,
which of the following types of system would best help you understand
why?
A) ESS
B) TPS
C) MIS
D) DS
E) CRM
7)To monitor the status of internal operations and the firm's relations
with the external environment, managers need which of the following
types of system?
A) DSS
B) KWS
C) TPS
D) MIS
E) BIS
8)A(n) ________ is typically a major source of data for other systems.
A) TPS
B) MIS
C) ESS
D) DSS
E) KMS
9)The term management information systems refers to a specific
category of information systems serving:
A) integrated data processing throughout the firm.
B) transaction process reporting.
C) employees with online access to historical records.
D) the information technology function.
E) middle management functions.
10)Which of the following would you use in order to determine which of
your suppliers has the best and worst records for meeting your
production schedules?
A) MIS
B) TPS
C) UPS
D) DSS
E) CRM
11)Non-typical business problems with causes and effects that are
rapidly changing are typically handled by which of the following types
of information system?
A) MIS
B) TPS
D) DSS
E) KMS
12)Which level of the organization is an ESS specifically designed to
serve?
A) Operational
B) End-user
C) Middle management
D) Senior management
E) Knowledge workers
13) An ESS supports which of the following?
A) Long-range planning activities of senior management
B) Knowledge and data workers in an organization
C) Decision making and administrative activities of middle managers
D) Day-to-day processes of production
E) Transactional needs of the organization
14) Which of the following systems would you expect to deliver data
from external events, and summarized information from internal MIS
systems?
A) TPS
B) ESS
C) MIS
D) DSS
E) SCM
15)Which of the following would you use to forecast trends in your
supplier's industry that could affect your firm over the next five years?
A) ESS
B) TPS
C) MIS
D) DSS
E) KMS
16) Using the Internet to buy or sell goods is called:
A) e-commerce.
B) e-business.
C) an intranet.
D) an extranet.
E) e-government.
17) All of the following are examples of business intelligence systems
except a system that:
A) summarizes and reports on a company's basic operations.
B) tracks the flows of materials in a factory.
C) focuses on problems that are unique and rapidly changing.
D) compares total annual sales figures for specific products to planned
targets.
E) addresses nonroutine decisions.
18)The four major types of enterprise applications are:
A) SCM, CRM, DSS, and KMS.
B) SCM, CRM, ESS, and KMSs.
C) ERP, SCM, DSS, and CRM.
D) ERP, SCM, CRM, and KMS.
E) TPS, MIS, DSS, and ESS.
19)________ systems are also known as enterprise systems.
A) Resource planning
B) Enterprise resource planning
C) Enterprise support
D) Management information
E) Decision-support
20)Which of the following types of system enables management to make
better decisions regarding their suppliers?
A) SCM
B) TPS
C) KMS
D) ERP
E) MIS
21)Which of the following types of system would you use to manage
relationships with your customers?
A) CRM
B) MIS
C) CLE
D) CLU
E) KMS
22) Which of the following would you use to consolidate the relevant
knowledge and experience in the firm and make it available to improve
business processes and management decision making?
A) TPS
B) An extranet
C) KMS
D) CRM
E) MIS
23)Which of the following types of system helps coordinate the flow of
information between the firm and its suppliers and customers?
A) Intranet
B) Extranet
C) KMS
D) TPS
E) DSS

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