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    TLE 10 ETHICS Lesson 5

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    Ibay, Janry Anthea C.
    This document discusses communication and ethics in providing pre-service to wellness massage clients. It outlines codes of conduct including maintaining professionalism, honesty, and quality service. Both verbal and nonverbal communication are discussed. Effective communication skills are important for building rapport with clients and avoiding barriers. Documentation and record keeping of client information is also an essential part of professional practice. The document provides forms and guidelines for conducting interviews and documenting client information.

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    TLE 10 ETHICS Lesson 5

    Uploaded by

    Ibay, Janry Anthea C.
    106 views3 pages
    This document discusses communication and ethics in providing pre-service to wellness massage clients. It outlines codes of conduct including maintaining professionalism, honesty, and quality service. Both verbal and nonverbal communication are discussed. Effective communication skills are important for building rapport with clients and avoiding barriers. Documentation and record keeping of client information is also an essential part of professional practice. The document provides forms and guidelines for conducting interviews and documenting client information.

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    TLE-10-ETHICS-Lesson-5

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    This document discusses communication and ethics in providing pre-service to wellness massage clients. It outlines codes of conduct including maintaining professionalism, honesty, and quality service. Both verbal and nonverbal communication are discussed. Effective communication skills are important for building rapport with clients and avoiding barriers. Documentation and record keeping of client information is also an essential part of professional practice. The document provides forms and guidelines for conducting interviews and documenting client information.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    106 views3 pages

    TLE 10 ETHICS Lesson 5

    Uploaded by

    Ibay, Janry Anthea C.
    This document discusses communication and ethics in providing pre-service to wellness massage clients. It outlines codes of conduct including maintaining professionalism, honesty, and quality service. Both verbal and nonverbal communication are discussed. Effective communication skills are important for building rapport with clients and avoiding barriers. Documentation and record keeping of client information is also an essential part of professional practice. The document provides forms and guidelines for conducting interviews and documenting client information.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    TLE -10

    LESSON 5: Providing Pre-service to Wellness Massage Clients

    ETHICS- refers to the set values and moral principles that govern the behaviour of an
    individual or professional group.

    The following is a code of practices that will help one set a high standard of professional
    conduct
    1. Maintain a professional look.
    2. Never be late for appointment.
    3. Any personal detail shared by a client should be treated with the utmost discretion.
    4. Maintain a friendly environment at work.
    5. Always be honest to gain the trust of other people.
    6. Always speak politely to everyone.
    7. Be well informed about the legal requirements and local rules and regulations
    surrounding your business.
    8. Always be receptive to new ideas, techniques and theories.
    9. Always give maximum effort to ensure that your deliver the highest quality of
    service.

    Communication- is the process of transferring information from one person to


    another or group.

    Different kinds of communication in the workplace


    - sending emails
    - sending or receiving faxes
    - sending newsletters
    - making telephone or mobile calls
    - sending text messages
    - face-to-face with co-workers and clients

    Types of Communication

    1. Verbal communication
    This involves communicating through speech or writing. The best speaking voice is the one
    that sounds conversational, natural, and enthusiastic.
    Vocal expression is the volume, pitch, tone and tempo of the voice and the frequency of
    pauces.

    2. Nonverbal communication
    This involves communication through a form other than words. Nonverbal
    communication can exist in spoken or written communication and body language.

    FORMS of Nonverbal Communication

    1. Appearance – a presentable appearance is one of the easiest ways to build a good


    first impression.
    2. Body Language – body language plays a major role in the workplace. A person’s
    gestures, posture, facial expressions, eye contact and other body movements can be
    used as ways to convey a message to others.
    3. Voice – being aware of how one sounds is extremely important in communicating
    with clients.
    4. Time- is essential to every person’s life.
    5. Touch- is the vital factor for therapists because it is the service given to the client.

    Communication skills
    Several factors translate to effective communication skills that can help with the
    interview process. “First impression lasts” – is a crucial part of therapeutic services
    because it is lasting and is hard to change.

    Reflective Listening
    Good listening skills help you to further your rapport and ensure that the
    information from the client is documented accurately and completely.
    It is a technique in which you repeat or reiterate the client’s words to
    convey your comprehension or clarify a misunderstanding.

    Telephone Etiquette
    Communication through the telephone is an important part of the business.
    - Answering a call
    - Placing a call on hold
    - Transferring a call
    - Taking messages
    - Closing a call

    Communication on Booking an Appointment


    Clients book their appointments through the telephone, text messages, online or
    booking apps.

    Communication Barriers
    - Not listening or paying attention to what the person is saying
    - Not maintaining eye contact
    - Interrupting or butting in when someone is talking
    - Making assumptions on what the speaker is implying
    - Not clarifying what the speaker wants
    - Being sarcastic or rude

    To sustain the communication process, the therapists should maintain a humanistic view
    toward their clients through assumptions.
    - Each client is unique
    - Each client has skills
    - Each client interacts with the environment
    - Clients are like us
    - Clients are honest
    - Each client sincerely desires success
    - Each client shares responsibility with you during the interview
    - Each client desires interaction and negotiation
    - Each client knows what the problem is
    Documentation / Record Keeping
    Documentation is the therapist’s record of all relevant information regarding his/her
    client.

    Documentation Forms
    1. Subjective information

    2. Objective information

    3. Activity and analysis information

    4. Plan information

    PERFORMANCE TASK
    1. Interview a wellness massage center/ day spa center owner on how they
    document their clients information
    2. Make your own SOAP- Subjective , Objective, Activity and Analysis, Plan.

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