HP-Maintenance and Service Guide

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
Legal information
© Copyright 2022 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
AMD is a trademark of Advanced Micro Devices, to most models. Some features may not be otherwise using any software product
Inc. Bluetooth is a trademark owned by its available on your computer. preinstalled on this computer, you agree to be
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Corporation or its subsidiaries in the U.S. or versions of Windows. Systems may license terms, your sole remedy is to return the
and/or other countries. Microsoft and Windows require upgraded and/or separately purchased entire unused product (hardware and software)
are either registered trademarks or trademarks hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
of Microsoft Corporation in the United States take full advantage of Windows functionality. refund policy of your seller.
and/or other countries. NVIDIA, GeForce, and Windows is automatically updated, which
Optimus are trademarks and/or registered is always enabled. High-speed internet For any further information or to request a
trademarks of NVIDIA Corporation in the U.S. and Microsoft account required. ISP fees full refund of the price of the computer, please
and other countries. Qualcomm is a trademark may apply and additional requirements contact your seller.
of Qualcomm Incorporated, registered in the may apply over time for updates. See
United States and other countries, used with http://www.windows.com. If your product
permission. SDHC, SDXC, and microSD are ships with Windows in S Mode: Windows in
trademarks or registered trademarks of SD-3C S Mode works exclusively with apps from
LLC. USB Type-C and USB-C are registered the Microsoft Store within Windows. Certain
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Miracast and Wi-Fi are registered trademarks be changed. Some accessories and apps
of Wi-Fi Alliance. that are compatible with Windows may not
work (including some antivirus, PDF writers,
The information contained herein is subject to driver utilities, and accessibility apps), and
change without notice. The only warranties for performance may vary, even if you switch out
HP products and services are set forth in the of S Mode. If you switch to Windows, you
express warranty statements accompanying cannot switch back to S Mode. Learn more at
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additional warranty. HP shall not be liable To access the latest user guides, go to
for technical or editorial errors or omissions http://www.hp.com/support, and follow the
contained herein. instructions to find your product. Then select
Manuals.
First Edition: April 2022
Document Part Number: N06379-001

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by applicable safety standards.
iii
Table of contents
1 Product description................................................................................................................................................................1
2 Getting to know your computer.............................................................................................................................................5

Right side ...........................................................................................................................................................................5
Left side .............................................................................................................................................................................6
Display ...............................................................................................................................................................................7
Low blue light mode (select products only) ..............................................................................................................7
Keyboard area....................................................................................................................................................................9
Touchpad settings and components .........................................................................................................................9
Touchpad settings .............................................................................................................................................9
Adjusting touchpad settings .....................................................................................................................9
Turning on the touchpad ...........................................................................................................................9
Touchpad components ....................................................................................................................................10
Lights .......................................................................................................................................................................11
Button ......................................................................................................................................................................12
Special keys .............................................................................................................................................................13
Bottom ............................................................................................................................................................................15
Rear .................................................................................................................................................................................16
Labels...............................................................................................................................................................................16
3 Illustrated parts catalog ......................................................................................................................................................18

Computer major components..........................................................................................................................................18
Display assembly subcomponents..................................................................................................................................21
Miscellaneous parts.........................................................................................................................................................22
4 Removal and replacement procedures preliminary requirements.....................................................................................24

Tools required ..................................................................................................................................................................24
Service considerations.....................................................................................................................................................24
Plastic parts .............................................................................................................................................................24
Cables and connectors.............................................................................................................................................24
Drive handling..........................................................................................................................................................24
Electrostatic discharge information................................................................................................................................25
Generating static electricity ....................................................................................................................................25
Preventing electrostatic damage to equipment .....................................................................................................26
Personal grounding methods and equipment ........................................................................................................26
Grounding the work area .........................................................................................................................................27
Recommended materials and equipment...............................................................................................................27
Cleaning your computer ..................................................................................................................................................28
Enabling HP Easy Clean (select products only) .......................................................................................................28
Removing dirt and debris from your computer.......................................................................................................28
iv
Cleaning your computer with a disinfectant ...........................................................................................................29
Caring for wood veneer (select products only) .......................................................................................................30
Packaging and transporting guidelines ..........................................................................................................................30
Accessing support information .......................................................................................................................................31
5 Removal and replacement procedures for Customer Self-Repair parts.............................................................................33

Component replacement procedures..............................................................................................................................33
Preparation for disassembly ...................................................................................................................................33
Solid-state drive ......................................................................................................................................................33
Memory modules.....................................................................................................................................................35
6 Removal and replacement procedures for authorized service provider parts...................................................................37

Component replacement procedures..............................................................................................................................37
Preparation for disassembly ...................................................................................................................................37
Bottom cover ...........................................................................................................................................................37
Battery .....................................................................................................................................................................39
Display subcomponents (without removing the display) .......................................................................................40
WLAN module ..........................................................................................................................................................44
Speakers ..................................................................................................................................................................45
Fan assembly ...........................................................................................................................................................46
Power connector cable ............................................................................................................................................47
I/O board ..................................................................................................................................................................48
Card reader ..............................................................................................................................................................49
Heat sink ..................................................................................................................................................................50
System board...........................................................................................................................................................52
Touchpad .................................................................................................................................................................54
Plastic rear vent and fin...........................................................................................................................................56
Display assembly.....................................................................................................................................................58
Top cover with keyboard..........................................................................................................................................63
7 Using Setup Utility (BIOS) ....................................................................................................................................................65

Starting Setup Utility (BIOS) ............................................................................................................................................65
Updating Setup Utility (BIOS) ..........................................................................................................................................65
Determining the BIOS version .................................................................................................................................65
Preparing for a BIOS update ....................................................................................................................................66
Downloading a BIOS update ............................................................................................................................66
Installing a BIOS update ..................................................................................................................................66
8 Backing up, restoring, and recovering .................................................................................................................................68

Backing up information and creating recovery media ....................................................................................................68
Using Windows tools for backing up .......................................................................................................................68
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................68
Restoring and recovering your system ...........................................................................................................................69
Creating a system restore .......................................................................................................................................69
Restoring and recovery methods ............................................................................................................................69
Recovering using HP Recovery media .....................................................................................................................69
Changing the computer boot order .........................................................................................................................70
Using HP Sure Recover (select products only) ........................................................................................................70
v
9 Using HP PC Hardware Diagnostics .....................................................................................................................................71
Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................71
Using an HP PC Hardware Diagnostics Windows hardware failure ID code............................................................71
Accessing HP PC Hardware Diagnostics Windows...................................................................................................71
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..............................................71
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ....................72
Downloading HP PC Hardware Diagnostics Windows .............................................................................................72
Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........................................72
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store......................................72
Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .......72
Installing HP PC Hardware Diagnostics Windows ...................................................................................................73
Using HP PC Hardware Diagnostics UEFI .........................................................................................................................73
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ...................................................................73
Starting HP PC Hardware Diagnostics UEFI.............................................................................................................73
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ....................................................................74
Downloading the latest HP PC Hardware Diagnostics UEFI version ...............................................................74
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)..........74
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .........................................................75
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................................75
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................................................75
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ................................75
Customizing Remote HP PC Hardware Diagnostics UEFI settings ..........................................................................75
10 Specifications.....................................................................................................................................................................77
Computer specifications ..................................................................................................................................................77
Display specifications ......................................................................................................................................................78
Solid-state drive specifications .......................................................................................................................................78
11 Power cord set requirements ............................................................................................................................................80

Requirements for all countries........................................................................................................................................80
Requirements for specific countries and regions ...........................................................................................................80
12 Recycling ............................................................................................................................................................................82
Index ........................................................................................................................................................................................83
vi
1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name Victus by HP Gaming Laptop
Model numbers: 15-fa0xxx
CTO model number: 15t-fa0xxx
Processor 12th generation Intel® processors
Intel Core™ i7-12700H (2.3 GHz [turbo up to 4.7 GHz], 14 cores, 24 MB L3 cache, 45 W)
Intel Core i7-12650H (2.7 GHz [turbo up to 4.7 GHz], 10 cores, 24 MB L3 cache, 45 W)
Graphics controller Integrated graphics
Intel Iris® Xe
Hybrid graphics
● NVIDIA® GeForce® RTX 3050 graphics
● NVIDIA GeForce RTX 3050Ti graphics
● NVIDIA GeForce GTX 1650 graphics
Supports HD decode, DX12, and HDMI
Supports Optimus®
Supports GPS (GPU Performance Scaling)
MR compatible (60 Hz frame rate)
Display 39.6 cm (15.6 in), liquid crystal display (LCD), white light-emitting diode (WLED), antiglare flat, flicker free
Full high definition (FHD) (1920 × 1080), standard viewing angle (SVA), 45% NTSC, embedded DisplayPort
(eDP) 1.2 without panel self-refresh (PSR), 250 nits
FHD, ultrawide viewing angle (UWVA), 45% NTSC, eDP 1.2 without PSR, 250 nits
FHD, UWVA, eDP 1.3 + PSR, 45% NTSC, 250 nits, 144 Hz
FHD, UWVA, 100% sRGB, eDP 1.4 + PSR2, low blue light, 300 nits
Product description 1
Table 1-1 Product components and their descriptions (continued)
Memory Two memory slots supporting up to 16 GB of RAM
DDR4-3200
Supports the following configurations:
● 16 GB (8 GB × 2)
● 12 GB (8 GB + 4 GB)
● 8 GB (8 GB × 1 or 4 GB × 2)
Primary storage M.2 solid-state drive (PCIe-4 × 4, 2280, non-volatile memory express (NVMe), three-layer cell (TLC)
1 TB
512 GB
256 GB
Audio Audio brand: Bang & Olufsen
Audio control panel: myHP Audio Control
Dual speakers
Supports HP Audio Boost
Video HP Wide Vision HD camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, 88° wide field-of-view (WFOV)
Dual-array, digital microphone with appropriate software
Wireless networking Wireless Local Area Network (WLAN) with dual antennas
● MediaTek™ Wi-Fi® 6 MT7921 + Bluetooth® 5.2 (802.11ax 2 × 2, MU-MIMO supported, supporting gigabit
data rate)
● Intel Wi-Fi 6E AX211 + Bluetooth 5.2 (802.11ax 2 × 2, MU-MIMO, supporting gigabit data rate)
Support for Miracast®
Support for Modern Standby (connected)
RJ-45 (network) Integrated 10/100/1000 NIC
2 Chapter 1 Product description

Ports Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video
Audio-out (headphone)/audio-in (microphone) combo jack
RJ-45 (network) jack
HDMI 2.1 out
- output up to 8 K @ 60 Hz with HDCP 2.3 (3050 Ti/3050)
- output up to 4 K @ 60 Hz with HDCP 2.2 (1650)
AC Smart pin adapter plug
(2) USB 3.2 Gen 1 Type-A port; supports HP Sleep & Charge
USB 3.2 Type-C Gen1 port, supports:
- Display Port 1.4 out up to 5 K (60 Hz)
- Data transfer
- HDMI 2.1 output up to 5 K @ 60 Hz with HDCP 2.3
- HP Sleep & Charge
Media card reader HP Multi-Format Digital Media Card Reader
Supports microSD™/SDHC™/SDXC™
Push-push insertion/removal
Keyboard/pointing Keyboard
devices
Full size, island style, backlit keyboard with numeric keypad
Clickpad with image sensor
Multitouch gestures enabled
Precision touchpad supported
Supports modern trackpad gestures
Taps enabled as default
Power requirements Battery
4 cell, 70 Whr
3 cell, 52.5 Whr
Long life
Fast charge
HP Smart AC adapter (4.5 mm, power correction factor [PFC])
200 W, slim, right angle, 3 pin
150 W, slim barrel
Power cord
C13, premium, 1.0 m (3.3 ft)
C5, conventional, 1.0 m (3.3 ft)
Product description 3
Security Trusted Platform Module (TPM) 2.0
Operating system Windows® 11 Home 64
Windows 11 Home 64 Advanced
Windows 11 Home 64 Advanced Single Language
Windows 11 Home 64 Chinese Market CPPP
Windows 11 Home 64 High-End Chinese Market CPPP
Windows 11 Home 64 Plus
Windows 11 Home 64 Plus Single Language
Windows 11 Home 64 Plus Single Language Africa Market PPP
Windows 11 Home 64 Plus Single Language APAC EM PPP
Windows 11 Home 64 Plus Single Language India Market PPP
Windows 11 Home 64 Plus Single Language Indonesia Market PPP
Windows 11 Home Single Language
Windows 11 Home 64 Single Language Africa Market PPP
Windows 11 Home 64 Single Language APAC EM PPP
Windows 11 Home 64 Single Language India Market PPP
Windows 11 Home 64 Single Language Indonesia Market PPP
Windows 11 Pro 64
FreeDOS 3.0
Serviceability AC adapter
Solid-state drive
Memory modules
4 Chapter 1 Product description

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) USB Type-C® SuperSpeed 5 Gbps port with HP Connects a USB device, provides high-speed data transfer, and
Sleep and Charge and DisplayPort™ output charges small devices (such as a smartphone), even when the
computer is off.
NOTE: Use a standard USB Type-C charging cable or cable

adapter (purchased separately) when charging a small external
device.
– and –
Connects a display device that has a USB Type-C connector,

providing DisplayPort output.
(2) RJ-45 (network) status lights ● White: The network is connected.
● Amber: Activity is occurring on the network.
(3) RJ-45 (network) jack Connects a network cable.
(4) USB SuperSpeed 5 Gbps port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable

device.
Getting to know your computer 5

Table 2-1 Right-side components and their descriptions (continued)
(5) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
Left side
Identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking amber: The AC adapter is disconnected and the

battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is

charging.
● Off: The battery is not charging.
(3) USB SuperSpeed 5 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer, and
Charge charges small devices (such as a smartphone), even when the
computer is off.
NOTE: Use a standard USB Type-A charging cable or cable

device.
6 Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)
(4) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
■ Select the Search icon in the taskbar, type HP

Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer

speakers are disabled.
(5) Memory card reader (select products only) Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the

computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
■ Press in on the card, and then remove it from the memory

card reader.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or
for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Display 7
Table 2-3 Display components and their descriptions
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.
(4) Camera light On: The camera is in use.

Table 2-3 Display components and their descriptions (continued)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in
stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell
mode.
Touchpad settings and components

Learn the touchpad settings and components.
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter.
2. Choose a setting.
Turning on the touchpad

Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter.
Keyboard area 9
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
Table 2-4 Touchpad components and their descriptions
(1) Touchpad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.

Table 2-4 Touchpad components and their descriptions (continued)
(3) Right control zone Textured area that allows you to perform additional gestures.
Lights
Identify the lights on the computer.
Table 2-5 Lights and their descriptions
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(3) Touchpad light ● On: The touchpad is off.
● Off: The touchpad is on.
Lights 11
Table 2-5 Lights and their descriptions (continued)
(4) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in the

Sleep state, a power-saving state. The computer shuts off
power to the display and other unnecessary components.
● Off: Depending on your computer model, the computer is

off, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.
Button
Identify the computer button.

Table 2-6 Button and description
Power button ● When the computer is off, press the button briefly to turn on
the computer.
● When the computer is on, press the button briefly to initiate

Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button briefly to

exit Hibernation.
IMPORTANT: Pressing and holding down the power button results in

the loss of unsaved information.
If the computer has stopped responding and shutdown procedures

are ineffective, press and hold the power button down for at least 10
seconds to turn off the computer.
To learn more about your power and sleep settings:
■ Right-click the Power icon , and then select Power and
sleep settings.
Special keys
Identify the special keys.
Table 2-7 Special keys and their descriptions
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specific functions when pressed in combination with

another key.
Special keys 13
Table 2-7 Special keys and their descriptions (continued)
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as defined by the icon
symbols on f1 through f12 function keys.
(5) Power button ● When the computer is off, press the button briefly to turn
on the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power and sleep settings:
■ Right-click the Power icon , and then select Power
and sleep settings.
(6) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.

Table 2-7 Special keys and their descriptions (continued)
(7) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is

turned off, that function is reinstated when the computer is
turned back on.
Bottom
Identify the bottom components.
Table 2-8 Bottom components and their descriptions
(1) Speakers (2) Produce sound.
Bottom 15
Table 2-8 Bottom components and their descriptions (continued)
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Rear
Use the illustration and table to identify the rear component.
Table 2-9 Rear component and its description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.
Labels
The labels affixed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.

Table 2-10 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name and model number
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
● Regulatory labels—Provide regulatory information about the computer.
● Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 17
3 Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components

To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
18 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly
subcomponents on page 21.
(2) Top cover with keyboard
NOTE: For a detailed list of country codes, see Top cover with keyboard on page 63.
Ceramic white N13297-xx1
Mica silver N13298-xx1
Performance blue N13299-xx1
(3) Heat sink assembly
For use in models with RTX 3050 or 3050Ti N13305-001
For use in models with GTX 1650 graphics N13306-001
(4) Fan assembly N13304-001
(5) Speakers N13315-001
(6) Touchpad
NOTE: The touchpad cable is available as spare part number N13312-001.
Ceramic white N13309-001
Mica silver N13310-001
Performance blue N13311-001
(7) Touchpad bracket not available as a

spare part
(8) System board
NOTE: The system board repair kit is available as spare part number N18865-888.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Intel Core i7-12700H processor and NVIDIA GeForce RTX 3050 Ti graphics N13292-xx1
Intel Core i7-12700H processor and NVIDIA GeForce RTX 3050 graphics N13290-xx1
Intel Core i7-12700H processor and NVIDIA GeForce GTX 1650 graphics N13288-xx1
Computer major components 19

Table 3-1 Computer major component descriptions and part numbers (continued)
(9) Battery
IMPORTANT: To avoid damage to the system board, be sure to use the correct battery for the
graphics used in the computer.
4 cell, 70 Whr, for use in models with GeForce RTX 3050 or 3050 Ti graphics M39179-005
3 cell, 52.5 Whr, for use in models with GeForce GTX 1650 graphics L84394-005
(10) Dummy fin N13308-001
(11) Bottom cover
(12) I/O board N13300-001
NOTE: The I/O board cable is available as spare part number N13301-001.
(13) I/O board bracket not available as a

spare part
(14) WLAN module
Intel AX211 Wi-Fi 6e Bluetooth 5.2 WLAN M53366-005
Mediatek Wi-Fi 6 MT7921 + Bluetooth 5.2 M74879-005
(15) Card reader N13302-001
NOTE: The card reader cable is available as spare part number N13303-001.
(16) Solid-state drive (PCIe-4 × 4)
1 TB M16560-001
512 GB M17436-001
256 GB M52025-001
(17) Memory module (DDR4-3200)
8 GB L46598-001
4 GB L83673-001
(18) Plastic rear vent N13307-001
* Power connector and cable N13314-001
* RJ-45 (network) jack door

Table 3-1 Computer major component descriptions and part numbers (continued)
*not illustrated
Display assembly subcomponents

To identify the display assembly subcomponents, use this illustration and table.
Table 3-2 Display component descriptions and part numbers
(1) Bezel N13327-001
(2) Camera module N13328-001
(3) Top bracket N13330-001
(4) Display panel
FHD, SVA, 250 nits N13293-001
Display assembly subcomponents 21

Table 3-2 Display component descriptions and part numbers (continued)
FHD, UWVA, 250 nits N13294-001
UWVA, 250 nits, 144 Hz N13295-001
UWVA, 300 nits N13296-001
(5) Display cable
Standard models N13332-001
144 Hz models N13331-001
(6) Display hinges and brackets (includes left and right hinges) N13329-001
(7) WLAN antenna kit (includes antenna cables and transceivers)
Models with a 300 nit panel N13325-001
Models with a 250 nit panel N13326-001
(8) Display back cover (includes antennas)
Ceramic white models with a 300 nit panel N13319-001
Mica silver models with a 300 nit panel N13320-001
Performance blue models with a 300 nit panel N13321-001
Ceramic white models with a 250 nit panel N13322-001
Mica silver models with a 250 nit panel N13323-001
Performance blue models with a 250 nit panel N13324-001
* Display panel adhesive (includes panel adhesive and bezel adhesive) N13334-001
*not illustrated
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-3 Miscellaneous part descriptions and part numbers
Component Spare part number
AC adapter (PFC, Smart, slim, 4.5 mm)
200 W L00818-850
150 W L32661-001
USB External DVD±RW drive 747080-001
HMDI-to-VGA adapter 701943-001
USB-C-to-USB-A hub 916838-001
HP Elite USB-C Multi Port Hub L39572-001
System board repair kit N18865-888
Display adhesive kit (includes display cover adhesive and bezel adhesive) N13334-001

Table 3-3 Miscellaneous part descriptions and part numbers (continued)
Component Spare part number
Screw Kit N13333-001
Power cord (C5, 1.0 m [3.3 ft], conventional)
Australia L19358-001
Denmark L19360-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001
India L19363-001
Israel L19362-001
Italy L19364-001
Japan L19365-001
North America L19367-001
People's Republic of China L19368-001
South Africa L19369-001
South Korea L19366-001
Switzerland L19370-001
Taiwan L19372-001
Thailand L19371-001
Thailand (ADP + cord) M85418-001
The United Kingdom L19373-001
Power cord (C13, 1.0 m [3.3 ft], conventional)
Australia L22339-001
Denmark L22334-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L22333-001
India L22343-001
Israel L22335-001
Japan L22344-001
North America L22331-001
People's Republic of China L22341-001
South Africa L22337-001
South Korea L22340-001
Switzerland L22336-001
Taiwan L22342-001
Thailand L22338-001
Thailand (ADP + cord) M85413-001
The United Kingdom L22332-001
Miscellaneous parts 23
4 Removal and replacement procedures
preliminary requirements
Use this information to properly prepare to disassemble and reassemble the computer.
Tools required
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors

Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by
the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables
are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex cables with
extreme care; these cables tear easily.
Drive handling
Note the following guidelines when handling drives.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer
is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
24 Chapter 4 Removal and replacement procedures preliminary requirements

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray
is closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging, and label the package “FRAGILE.”
Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you remove or install internal components, observe
these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
Personal grounding methods and equipment on page 26.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity

Follow these static electricity guidelines.
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Electrostatic discharge information 25

Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet 7,500 V 15,000 V 35,000 V
Walking across vinyl floor 3,000 V 5,000 V 12,000 V
Motions of bench worker 400 V 800 V 6,000 V
Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V
Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V
Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V
Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V
Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide
proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit
snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most
types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a
maximum of 1 MΩ ±10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic 1,500
Carbon-loaded plastic 7,500
Metallized laminate 15,000
Grounding the work area

To prevent static damage at the work area, follow these precautions.
● Cover the work surface with approved static-dissipative material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● Avoid contact with pins, leads, or circuitry.
Recommended materials and equipment

HP recommends certain materials and equipment to prevent static electricity.
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
Grounding the work area 27

● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you
can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your computer on
page 28 for the recommended steps to clean the high-touch, external surfaces on your computer. After
you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your
computer with a disinfectant on page 29 for guidelines to help prevent the spread of harmful bacteria
and viruses.
Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 30.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.

3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide
or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 29 for recommended steps to clean the high-touch,
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your
computer on page 28, Caring for wood veneer (select products only) on page 30, or both, you might also
choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an
alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing
alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be
moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl
alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene,
or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
Cleaning your computer with a disinfectant 29

on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide
or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)

Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might see
unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microfiber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 28 for the recommended steps to clean the
high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean
the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 29 for sanitizing
guidelines to help prevent the spread of harmful bacteria and viruses.
Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment.
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Accessing support information

To find the HP support that you need, use this information.
Table 4-3 Support information locations
Service consideration Path to access information
Records of reported failure incidents stored Windows:

on the computer
Pre-operating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:
1. Press the power button.
2. Immediately and repeatedly press esc when the power button light turns white.
NOTE: If you do not press esc at the appropriate time, you must restart the
computer and again repeatedly press esc when the power button light turns
white to access the utility.
3. Press f10 to enter the BIOS setup.
4. (On commercial products) Under the Main tab, select BIOS event log, and then
select View BIOS Event Log.
- or -
(On consumer products) Under the Main tab, select System Log.
Post-operating system failures are logged in the Event Viewer.
1. Turn on the computer and allow the operating system to open.
2. Select the search icon in the taskbar.
3. Type Event Viewer, and then press enter.
4. Select the log from the left panel. Details display in the right panel.
Chrome:
1. Go to support.google.com/chrome.
2. Search collect Chrome device logs.
Technical bulletins To locate technical bulletins:
1. Go to www.hp.com.
2. Place the cursor over Problem solving to display more options.
3. Select Support & Troubleshooting.
4. Type the serial number, product number, or product name to go to the product
support page.
5. Select Advisories to view technical bulletins.
Accessing support information 31

Table 4-3 Support information locations (continued)
Service consideration Path to access information
Repair professionals To locate repair professionals:
1. Go to www.hp.com.
2. Place the cursor over Support resources to display more options.
3. Select Authorized service providers.
Component and diagnosis information, failure To locate diagnosis information and actions:
detection, and required action
1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Select Get Support.
3. Near the bottom of the window, select Notebook PCs, and then select your
location.

5 Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part that is not
supported by the Customer Self-Repair program can void your warranty. Check your warranty to determine
whether Customer Self-Repair is supported in your location.
Component replacement procedures

To remove and replace computer components, use these procedures.
Make special note of each screw size and location during removal and replacement.
Preparation for disassembly

To prepare to disassemble the computer, use these steps.
See Removal and replacement procedures preliminary requirements on page 24 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Solid-state drive
To remove the solid-state drive, use this procedure and illustration.
Table 5-1 Solid-state drive descriptions and part numbers
Description Spare part number
1 TB M16560-001
512 GB M17436-001
256 GB M52025-001
Before removing the solid-state drive, follow these steps:
Removal and replacement procedures for Customer Self-Repair parts 33

1. Prepare the computer for disassembly (see Preparation for disassembly on page 33).
2. Remove the bottom cover (see Bottom cover on page 37).
3. Disconnect the battery cable from the system board (see Battery on page 39).
Remove the solid-state drive:
1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive.
2. Pull the drive away from the socket to remove it (2).
3. When installing a drive, be sure a thermal pad is installed on the top of the drive.
34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

To install a solid-state drive, reverse the removal procedures.
NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion.
Memory modules
To remove the memory modules, use this procedure and illustration.
Table 5-2 Memory module descriptions and part numbers
8 GB, DDR4-3200 L46598-001
4 GB, DDR4-3200 L83673-001
Before removing the memory, follow these steps:
If you are replacing a memory module, remove the existing memory module:
1. If present, pull the protective shielding up from the top and toward you to access the memory modules.
2. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then
remove the module (2). Use the same procedure to remove all memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
To install a memory module:
Memory modules 35
1. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot
at an angle until it is seated (2).
2. Press down on the module until the side retention clips snap into place (3).
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for
authorized service provider parts
This chapter provides removal and replacement procedures for authorized service provider parts.
IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures

Make special note of each screw size and location during removal and replacement.
Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 24 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer
on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Bottom cover
To remove the bottom cover, use this procedure and illustration.
Table 6-1 Bottom cover description and part number
Bottom cover for use in ceramic white models N13316-001
Bottom cover for use in mica silver models N13317-001
Bottom cover for use in performance blue models N13318-001
Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on
page 37).
Removal and replacement procedures for authorized service provider parts 37

Remove the bottom cover:
1. Close the computer and rest it upside down on a flat work surface with the front toward you.
2. Remove the seven Phillips M2.0 × 5.0 screws (1) that secure the bottom cover to the computer.
3. In one of the bottom corners, insert a thin, plastic tool in the seam between the bottom cover and
computer (1) to release the cover.
4. Remove the bottom cover (2).
To replace the bottom cover, reverse the removal procedures.
When installing a bottom cover, make sure the thermal pad is installed as shown in the following illustration.
38 Chapter 6 Removal and replacement procedures for authorized service provider parts
Battery
To remove the battery, use this procedure and illustration.
Table 6-2 Battery description and part number
4 cell, 70 Whr battery for use in models with GeForce RTX 3050 or 3050 Ti graphics M39179-005
IMPORTANT: The connector pin assignments differ between batteries. To avoid damage to the system
board, be sure to use the correct battery based on the graphics used in the computer.
3 cell, 52.5 Whr battery for use in models with GeForce GTX 1650 graphics L84394-005
WARNING! To avoid personal injury and damage to the product:
● Do not puncture, twist, or crack the battery.
● Do not cause an external puncture or rupture to the battery, which can cause a short inside the battery,
which can result in battery thermal runaway.
● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might
puncture the battery.
● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.
These actions can apply undue force on the battery.
● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins,
which can cause shorting across the connectors.
Before removing the battery, follow these steps:
Battery 39
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through Windows
before you remove the battery.
Remove the battery:
1. Disconnect the battery cable (1) from the system board.
2. Remove the six Phillips M2.0 × 5.0 screws (2) that secure the battery to the computer.
3. Remove the battery (3).
To install the battery, reverse the removal procedures.
Display subcomponents (without removing the display)

You can remove some display subcomponents without removing the entire display assembly from the
computer. To remove the bezel, display panel, and camera module, use these procedures and illustrations.
Before removing the display subcomponents, follow these steps:
Remove the display assembly:
1. You can remove the bezel with the display assembly connected to the computer. To remove the bezel:
a. Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it.
b. Remove the bezel from the display (4).
NOTE: The display assembly remains attached to the computer for these procedures.
The display bezel is available as spare part number N13327-001.
2. You can remove the display panel with the display assembly connected to the computer. To remove the
display panel:
a. At the top of the panel, use tweezers to grasp the end of the retention tape that is installed under
the panel in three locations.
b. While turning the tweezers (1), wrap the tape around the tweezers as you continue to pull the tape
(2) out from behind the display panel.
c. Rotate the panel up and set it next to the display back cover (3).
Display subcomponents (without removing the display) 41

d. To disconnect the cable from the display panel, lift the tape from the connector on the panel (1),
and then disconnect the cable (2).
e. When installing the display panel, install the adhesive strips on each side of the display back cover
as shown in the following illustration.
Display panels are available as the following spare part numbers:

N13293-001: FHD, SVA, 250 nits
N13294-001: FHD, UWVA, 250 nits
N13295-001: FHD, UWVA, 250 nits, 144 Hz
N13296-001: FHD, UWVA, 300 nits
The panel adhesive kit is available as spare part number N13334-001.
3. You can remove the camera module with the display assembly connected to the computer. To remove
the camera module:
a. Remove the two Phillips 1.6 × 2.5 screws (1) that secure the top bracket, lift up the hinge brackets
slightly (2), and then pull the top bracket out from under the hinge brackets to remove it (3). The
top bracket is available as spare part number N13330-001.
b. Use a tool to lift up evenly across the module and peel the module up from the display back cover
(1), and then disconnect the cable from the reverse ZIF connector on the module (2). The camera
module is available as spare part number N13328-001.
NOTE: For installation, note that the cable routes under the camera module before it connects to
the module.
Display subcomponents (without removing the display) 43

To install the camera and display panel, reverse these procedures.
WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 6-3 WLAN module descriptions and part numbers
Intel AX211 Wi-Fi 6e Bluetooth 5.2 WLAN M53366-005
Mediatek Wi-Fi 6 MT7921 + Bluetooth 5.2 M74879-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
Remove the WLAN module:
1. Remove the plastic that covers the antennas (1).
2. Remove the Phillips M2.0 × 2.5 screw (2).
3. Carefully disconnect the two antenna cables from the module (3), and then pull the module out of the
socket to remove it (4).
NOTE: When installing a WLAN module, be sure to match the numbers on the antenna cables with the
numbers next to the connectors on the module.
4. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on
the antenna connector, as shown in the following illustration.
To install the WLAN module, reverse this procedure.
Speakers
To remove the speakers, use this procedure and illustration.
Table 6-4 Speaker description and part number
Speaker Kit N13315-001
Before removing the speakers, follow these steps:
Remove the speakers:
1. Remove the two Phillips M2.0 × 2.0 broadhead screws (1) that secure each speaker to the computer.
2. Disconnect the speaker cables from the system board (2).
3. Remove the speakers from the computer (3) .
NOTE: When removing the speakers, make note of the location of the rubber isolators. The absence of
or damage to these isolators can result in degraded speaker performance.
Speakers 45
To install the speakers, reverse this procedure.
Fan assembly
To remove the fan assembly, use this procedure and illustration.
Table 6-5 Fan description and part number
Fan assembly N13304-001
Before removing the fan assembly, follow these steps:
Remove the fan assembly:
1. Remove the power connector cable and WLAN antenna cables from the clips in the fan assembly (1).
2. Disconnect the fan cables from the system board (2).
3. Remove the six Phillips M2.0 × 3.5 screws (3) that secure the fan assembly to the computer.
4. Remove the fan assembly from the computer (4).
To install the fan assembly, reverse this procedure.
Power connector cable

To remove the power connector cable, use this procedure and illustration.
Table 6-6 Power connector cable description and part number
Power connector cable N13314-001
Before removing the power connector cable, follow these steps:
Remove the power connector cable:
1. Remove the Phillips M2.0 × 4.0 screws (1) that secures the bracket, and then remove the bracket (2).
2. Disconnect the cable from the system board (3).
Power connector cable 47

3. Remove the cable from the clips on the fan assembly (4).
To install the power connector cable, reverse this procedure.
I/O board
To remove the I/O board, use this procedure and illustration.
Table 6-7 I/O board description and part number
I/O board N13300-001
I/O board cable N13301-001
Before removing the I/O board, follow these steps:
Remove the I/O board:
1. Remove the Phillips M2.0 × 3.0 screw (1) that secures the bracket to the computer, and then remove the
bracket (2).
2. Disconnect the cable from the ZIF connector on the I/O board (3).
3. Lift the back of the board up, and then pull the board into the computer to remove it (4).
To install the I/O board, reverse this procedure.
Card reader
To remove the card reader, use this procedure and illustration.
Table 6-8 Card reader description and part number
Card reader N13302-001
Card reader cable N13303-001
Before removing the card reader, follow these steps:
3. Remove the battery (see Battery on page 39).
Remove the card reader board:
1. Disconnect the cable from the ZIF connector on the system board (1).
2. Remove the Phillips M2.0 × 4.0 screw (2) that secures the bracket, and then remove the bracket (3).
3. Remove the two Phillips M2.0 × 2.5 screws (4) that secure the card reader to the computer.
Card reader 49
4. Remove the card reader (5).
To install the card reader, reverse this procedure.
Heat sink
To remove the heat sink, use these procedures and illustrations.
Table 6-9 Heat sink descriptions and part numbers
Heat sink, models with RTX 3050 or 3050Ti N13305-001
Heat sink, models with GTX 1650 graphics N13306-001
Before removing the heat sink, follow these steps:
Remove the heat sink:
1. Remove the Phillips M2.0 × 2.0 screw (1) from the plastic holder at the top of the computer, and then
remove the holder (2).
2. In the order indicated on the heat sink, loosen the seven captive Phillips screws (3) that secure the heat
sink to the system board.
3. Lift the left side of the heat sink up, and then pull it up and left to remove it (4).
4. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the
heat sink and system board spare part kits. The following illustrations show the replacement thermal
material locations.
Thermal paste is used on the heat sink (1) and on the processor component on the system board (2).
Heat sink 51
To install the heat sink, reverse this procedure.
System board
To remove the system board, use these procedures and illustrations.
Table 6-10 System board descriptions and part numbers
System board (includes integrated processor)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
System board repair kit N18865-001
Before removing the system board, follow these steps:
4. Remove the solid-state drive (see Solid-state drive on page 33).
5. Remove the fan assembly (see Fan assembly on page 46).
6. Remove the I/O board bracket (see I/O board on page 48).
7. If you need to replace the system board, remove the heat sink (see Heat sink on page 50).
NOTE: If you are not replacing the system board, do not remove the heat sink.
Remove the system board:
1. Disconnect the following cables from the system board:
● Display cable (1) (ZIF)
● Power connector cable (2)
● I/O board cable from I/O board (ZIF) (3)
● Left speaker cable (4)
● Backlight cable (ZIF) (5)
● Card reader cable (ZIF) (6)
● Fan cable (7)
● Wireless antenna cables from the WLAN module (8)
● Fan cable (9)
● Keyboard cable (ZIF) (10)
● Touchpad cable (ZIF) (11)
● Right speaker cable (12)
System board 53
2. Remove the nine Phillips M2.0 × 4.0 screws that secure the system board to the computer.
3. Lift the right edge of the system board, and then pull the board up and to the right to remove it from the
computer (2).
To install the system board, reverse this procedure.
Touchpad
To remove the touchpad, use this procedure and illustration.
Table 6-11 Touchpad description and part number
Touchpad, ceramic white N13309-001
Touchpad, mica silver N13310-001
Touchpad, performance blue N13311-001
Touchpad cable N13312-001
Before removing the touchpad, follow these steps:
5. Remove the system board with heat sink installed (see System board on page 52).
Remove the touchpad:
1. Remove the four Phillips M2.0 × 2.0 screws (1) that secure the touchpad bracket, and then remove the
bracket (2).
2. Remove the protective tape from the connector on the touchpad (1).
3. Disconnect the cable (2) from the touchpad ZIF connector.
4. Lift the keyboard cable that covers the touchpad screws (3).
5. Remove the Mylar that covers the screws (4).
Touchpad 55
6. Remove the grounding tape from the right screw (5).
7. Remove the three Phillips M2.0 × 2.5 screws (1) that secure the touchpad to the computer.
8. Remove the touchpad (2).
To install the touchpad, reverse this procedure.
Plastic rear vent and fin

To remove the plastic rear vent and fin, use this procedure and illustration.
Table 6-12 Plastic rear vent and fin descriptions and part numbers
Dummy fin N13308-001
Plastic rear vent N13307-001
Before removing the plastic rear vent and fin, follow these steps:
Remove the plastic rear vent and fin:
1. Remove the four Phillips 2.0 × 2.0 broadhead screws (1) that secure the fin to the computer, and then
remove the fin (2).
2. Remove the four Phillips M2.0 × 2.0 broadhead screws (1) and two Phillips M2.0 × 2.5 screws (2) that
secure the plastic rear vent to the computer, and then remove the vent (3).
Plastic rear vent and fin 57

To install the plastic rear vent and fin, reverse this procedure.
Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.
NOTE: You can remove the bezel, display panel, and camera module without removing the entire display
assembly from the computer. For more information, see Display subcomponents (without removing the
display) on page 40. You do have to remove the display assembly to remove the remaining subcomponents.
Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the
subcomponent level.
Before removing the display assembly, follow these steps:
5. Remove the I/O board bracket (see I/O board on page 48).
7. Remove the plastic rear vent and fin (see Plastic rear vent and fin on page 56).
Remove the display assembly:
1. Open the display to open the hinges (1).
2. Remove the eight Phillips M2.6 × 4.5 screws (2) that secure the display assembly to the computer.
3. Separate the display from the computer (3).
4. If you need to remove the bezel:
a. Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it.
b. Remove the bezel from the display (4).
The display bezel is available as spare part number N13327-001.
5. If you need to remove the display panel:
a. At the top of the panel, use tweezers to grasp the end of the retention tape that is installed under
the panel in three locations.
b. While turning the tweezers (1), wrap the tape around the tweezers as you continue to pull the tape
(2) out from behind the display panel.
c. Rotate the panel up and set it next to the display back cover (3).
Display assembly 59
d. To disconnect the cable from the display panel, lift the tape from the connector on the panel (1),
and then disconnect the cable (2).
e. When installing the display panel, install the adhesive strips on each side of the display back cover
as shown in the following illustration.
Display panels are available as the following spare part numbers:

N13293-001: FHD, SVA, 250 nits
N13294-001: FHD, UWVA, 250 nits
N13295-001: FHD, UWVA, 250 nits, 144 Hz
N13296-001: FHD, UWVA, 300 nits
The panel adhesive kit is available as spare part number N13334-001.
6. To remove the camera module:
a. Remove the two Phillips 1.6 × 2.5 screws (1) that secure the top bracket, lift up the hinge brackets
slightly (2), and then pull the top bracket out from under the hinge brackets to remove it (3). The
top bracket is available as spare part number N13330-001.
b. Use a tool to lift up evenly across the module and peel the module up from the display back cover
(1), and then disconnect the cable from the reverse ZIF connector on the module (2). The camera
module is available as spare part number N13328-001.
NOTE: For installation, note that the cable routes under the camera module before it connects to
the module.
7. If you need to remove the hinges from the display back cover:
a. Remove the five broadhead Phillips M2.0 × 2.0 screws (1) from each hinge.
b. Remove the display hinges (2).
The display hinges are available using spare part number N13329-001.
Display assembly 61
8. If you need to remove the display cable:
■ Peel the cable off the inside of the display rear cover (1).
The display cable is available as the following spare part numbers:

N13331-001: 144 Hz models
N13332-001: Standard models
9. If you need to remove the WLAN antennas:
a. Release the wireless antenna cables from the retention clips (1) on the display back cover.
b. Peel the wireless antennas off the display rear cover (2). (The antennas are attached with double-
sided adhesive.) The wireless antennas are available using spare part number N13325-001 for
models with a 300 nit panel and N13326-001 for models with a 250 nit panel.
Display rear covers are available as the following spare part numbers:
N13319-001: 300 nit panel, ceramic white
N13320-001: 300 nit panel, mica silver
N13321-001: 300 nit panel, performance blue
N13322-001: 250 nit panel, ceramic white
N13323-001: 250 nit panel, mica silver
N13324-001: 250 nit panel, performance blue
To reassemble and replace the display assembly, reverse these procedures.
Top cover with keyboard

The top cover with keyboard remains after removing all other spare parts from the computer. In this section,
the first table provides the main spare part number for the top cover with keyboard. The second table
provides the country codes.
Table 6-13 Top cover with keyboard descriptions and part numbers
Top cover with keyboard, ceramic white N13297-xx1
Top cover with keyboard, mica silver N13298-xx1
Top cover with keyboard, performance blue N13299-xx1
Table 6-14 Spare part country codes
For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part
number number number
Belgium -A41 Hungary -211 Saudi Arabia -171
Brazil -201 Iceland -DD1 Slovenia -BA1
Bulgaria -261 India -D61 South Korea -AD1
Chile -161 Israel -BB1 Spain -071
Top cover with keyboard 63

Table 6-14 Spare part country codes (continued)
For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part
number number number
Czech Republic/Slovakia -FL1 Italy -061 Switzerland -BG1
Denmark -081 Japan -291 Taiwan -AB1
Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281

Norway
French Canada -DB1 Northern Africa -FP1 Turkey -141
Finland/Sweden -B71 Norway -091 Turkey-F -541
France -051 Portugal -131 Ukraine -BD1
Germany -041 Romania -271 United Kingdom -031
Greece -151 Russia -251 United States -001
7 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)

You have several ways to access the Setup Utility (BIOS).
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
■ Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed files called SoftPaqs. Some download packages contain a file named
Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP
Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Under My notebook, select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 65).
2. Select Main, and then make note of the BIOS version.
Using Setup Utility (BIOS) 65

3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press ctrl+alt+s.
To check for later BIOS versions, see Preparing for a BIOS update on page 66.
Preparing for a BIOS update

Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter.
Do not download or install a BIOS update while the computer is running on battery power, docked in an
optional docking device, or connected to an optional power source. During the download and installation,
follow these instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app.
– or –
2. Select Updates. The Checking for Updates window opens, and Windows checks for updates.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name,
or other identifier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps.
1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
66 Chapter 7 Using Setup Utility (BIOS)

3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Installing a BIOS update 67

8 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB flash drive or using online tools.
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select products
only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
■ Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type
of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 69 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
68 Chapter 8 Backing up, restoring, and recovering

machine to a working state sooner than using the HP recovery discs. After the system is restored,
reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.
HP recommends that you attempt to restore your system using the Restoring and recovery methods on page
69.
Creating a system restore

System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system files and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal files and documents should not be affected.
Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer before
you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on
page 69.
For more information about the first two methods, see the Get Help app:
■ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to
perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media

You can use HP Recovery media to recover the operating system and drivers that were installed at the factory.
On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download
Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on
page 68.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:
Restoring and recovering your system 69

■ Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 69 to restore your
computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.
Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order, the
order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive,
depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly
press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.
Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution
built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed
recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the
on-screen instructions to find your product and locate your documentation.
70 Chapter 8 Backing up, restoring, and recovering

9 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and
install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 72.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
■ You have several options after you receive a failure ID:
● Select Next to open the Event Automation Service (EAS) page, where you can log the case.
– or –
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
– or –
● Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the
Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app.
– or –
Using HP PC Hardware Diagnostics 71

2. Select Fixes & Diagnostics.
3. Select Run hardware diagnostics, and then select Launch.
4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.
1. Select the Start button, and then select All apps.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics version to
download to your computer or a USB flash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then type
Microsoft Store in the search box.
2. Type HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
72 Chapter 9 Using HP PC Hardware Diagnostics

1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash
drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests
to determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
NOTE: For some products, you must use a Windows computer and a USB flash drive to download and create
the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 74.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem:
■ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
Installing HP PC Hardware Diagnostics Windows 73

2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 74.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then follow
the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and
you must use a Windows computer to download and create the HP UEFI support environment because
only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
2. Enter the product name or number, select your computer, and then select your operating system.

3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select

products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to

http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or
number.
2. Select Software and Drivers, select your type of product, enter the product name or number in the search
box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 75

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Exit, then select Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

10 Specifications
This chapter provides specifications for your computer.
Computer specifications
This section provides specifications for your computer. When you travel with your computer, the computer
dimensions and weights, as well as input power ratings and operating specifications, provide helpful
information.
Table 10-1 Computer specifications
Metric U.S.
Dimensions
Width 357.9 mm 14.1 in
Depth 255.0 mm 10.0 in
Height 23.5 mm 0.93 in
Weight 2296 g 5.06 lb
Input power
Operating voltage and current 19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
Specifications 77
Table 10-1 Computer specifications (continued)
Metric U.S.
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Display specifications
This section provides specifications for your display.
Table 10-2 Display specifications
Metric U.S.
Active diagonal size 39.6 cm 15.6 in
Resolution 1920 × 1080 (FHD)
Surface treatment Antiglare
Brightness 250 nits (45% NTSC)
300 nits (100% sRGB)
Viewing angle UWVA
SVA
Backlight WLED
Display panel interface eDP
Solid-state drive specifications

This section provides specifications for your solid-state drives.
Table 10-3 Solid-state drive specifications
256 GB* 512 GB* 1 TB*
Dimensions
Height 1.0 mm 1.0 mm 1.0 mm
Length 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g
Interface type PCIe PCIe PCIe
Ready time, maximum (to not busy) 1.0 ms < 1.0 ms 1.0 ms
Access times, logical 0.1 ms 0.1 ms 0.1 ms
Transfer rate
Sequential read up to 2150 MBps up to 2150 MBps up to 2150 MBps
Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs
Sequential write up to 1550 MBps up to 1550 MBps up to 1550 MBps
78 Chapter 10 Specifications
Table 10-3 Solid-state drive specifications (continued)
256 GB* 512 GB* 1 TB*
Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs
Total logical sectors 468,883,296 1,000,215,216 1,500,336,388
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
Actual drive specifications may differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
Solid-state drive specifications 79

11 Power cord set requirements
This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to
120 V ac, or from 220 V ac to 240 V ac.
The three-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries

These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V
ac or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions

To determine power cord requirements for specific countries and regions, use this table.
Table 11-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
80 Chapter 11 Power cord set requirements

Table 11-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
United Kingdom ASTA 1
United States UL 2
1. The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug must be a two-pole grounding
type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be
on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, three-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be
a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number
must be on each element. Approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.
Requirements for specific countries and regions 81

12 Recycling
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
82 Chapter 12 Recycling
Index
A removal 49 E
spare part number 20, 49
AC adapter and battery light, electrostatic discharge (ESD) 24,
caring for your computer 28
identifying 6 25
cautions
AC adapter, spare part number 22 preventing damage 24-26
electrostatic discharge 24, 25
action key, identifying 14 esc key, identifying 13
cleaning your computer 28
antenna
caring for wood veneer 30
illustrated 22 F
disinfecting 29
spare part number 22
HP Easy Clean 28 fan assembly
audio-out (headphone)/audio-in
removing dirt and debris 28 removal 46
(microphone) combo jack,
components spare part number 46
identifying 7
bottom 15 fin
audio, product description 2
display 7 removal 56
keyboard area 9 spare part numbers 56
B
left side 6 fn key, identifying 13
backup, creating 68 lights 11
backups 68 rear 16 G
battery right side 5 graphics controller, product
illustrated 20 touchpad 9, 10 description 1
spare part number 20 computer major components 18 grounding methods 24-26
BIOS computer specifications 77 guidelines
determining version 65 connectors packaging 24, 30
downloading an update 66 power 6 transporting 24, 30
starting the Setup Utility 65 control zone 9 workstation 24
updating 65
Bluetooth label 16 D H
boot order, changing 70
display hard drive
bottom components 15
specifications 77, 78 product description 2
bottom cover
display assembly specifications 77
illustrated 20
subcomponents 21 HDMI port
removal 37
display back cover identifying 6
illustrated 22 heat sink
spare part numbers 20
spare part numbers 22 removal 50
buttons
display components 7 spare part numbers 50
left touchpad 9
display panel heat sink assembly
power 13, 14
illustrated 21 illustrated 19
right touchpad 9
product description 1 spare part numbers 19
spare part numbers 21 hinge
C
display panel cable illustrated 22
camera illustrated 22 spare part numbers 22
identifying 8 spare part number 22 HP PC Hardware Diagnostics UEFI
camera light, identifying 8 dummy fin downloading 74
camera/microphone module illustrated 20 failure ID code 73
illustrated 21 spare part number 20 starting 73
using 73
caps lock light 11
HP PC Hardware Diagnostics
card reader
Windows
illustrated 20
accessing 71, 72
Index 83
downloading 72 touchpad 9, 11 power requirements, product
failure ID code 71 long vent description 3
installing 73 illustrated 20 primary storage
using 71 spare part number 20 product description 2
HP Recovery media low blue light mode 7 processor
recovery 69 product description 1
HP Sure Recover 70 M processor, product description 1
product description
memory module
I audio 2
product description 2
display panel 1
I/O board memory modules
graphics controller 1
illustrated 20 removal 35
hard drive 2
removal 48 spare part numbers 35
keyboard 3
spare part number 20, 48 microphone
memory module 2
illustrated parts catalog 18 product description 2
microphone 2
integrated numeric keypad, model name 1
operating system 4
identifying 15 mute light, identifying 11
pointing device 3
internal microphones, identifying 8
N ports 3
J power requirements 3
network jack, identifying 5 primary storage 2
jacks num lock key, identifying 14 product name 1
audio-out (headphone)/audio-in security 4
(microphone) 7 O serviceability 4
network 5 solid-state drive 2
operating system, product
RJ-45 (network) 5 video 2
description 4
wireless 2
K product name 1
P
keyboard product name and number,
packaging guidelines 24, 30 computer 16
pointing device, product
keypad, integrated numeric 15
description 3 R
keys
ports
action 14 recovery 68, 69
HDMI 6
esc 13 discs 69
fn 13 media 69
USB SuperSpeed 5 Gbps 5
num lock 14 USB flash drive 69
USB SuperSpeed 5 Gbps port with
Windows 14 recovery media 68
HP Sleep and Charge 6
USB Type-C SuperSpeed port with creating using HP Cloud Recovery
L Download Tool 68
HP Sleep and Charge and
labels DisplayPort output 5 creating using Windows
Bluetooth 16 power button, identifying 13, 14 tools 68
regulatory 16 power connector regulatory information
serial number 16 identifying 6 regulatory label 16
service 16 power connector cable wireless certification labels 16
wireless certification 16 removal 47 Remote HP PC Hardware Diagnostics
WLAN 16 spare part number 47 UEFI settings
left control zone, identifying 9, 10 power cord customizing 75
left side components 6 requirements for all using 75
lights countries 80 removal and replacement
AC adapter and battery 6 requirements for specific procedures 33, 37
camera 8 countries and regions 80 solid-state drive 33
caps lock 11 set requirements 80 restoring 68
mute 11 spare part numbers 23 restoring and recovery methods 69
power 12 power light, identifying 12 right control zone, identifying 9,
RJ-45 (network) status 5 11
84 Index
right side components 5 touchpad settings, adjusting 9
RJ-45 (network) jack, identifying 5 touchpad zone, identifying 9, 10
RJ-45 (network) status lights, transporting guidelines 24, 30
identifying 5 traveling with the computer 16
S U
security, product description 4 USB SuperSpeed 5 Gbps port with HP
serial number, computer 16 Sleep and Charge, identifying 6
service labels, locating 16 USB SuperSpeed 5 Gbps port,
serviceability, product identifying 5
description 4 USB Type-C SuperSpeed port with
slots HP Sleep and Charge and
memory card reader 7 DisplayPort output,
solid-state drive identifying 5
illustrated 20
product description 2 V
removal and replacement 33
vent
removal 56
specifications 78
spare part country codes 63
vents, identifying 16
speaker
video, product description 2
illustrated 19
removal 45 W
spare part number 19, 45
speakers 15 Windows
special keys backup 68
identifying 13 recovery media 68
using 13 system restore point 68
specifications Windows key, identifying 14
computer 77 Windows tools, using 68
display 77, 78 wireless antennas, identifying 8
hard drive 77 wireless certification label 16
solid-state drive 78 wireless, product description 2
static electricity 24, 25 WLAN antenna kit
support information 31 illustrated 22
system board spare part number 22
illustrated 19 WLAN antennas, identifying 8
removal 52 WLAN device 16
spare part numbers 19, 52 WLAN label 16
system restore 69 WLAN module
system restore point, creating 68 removal 44
T workstation guidelines 24
top cover
touchpad
illustrated 19
removal 54
settings 9
spare part numbers 19, 54
touchpad buttons
identifying 9
touchpad components 9
touchpad light, identifying 9, 11
Index 85

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Maintenance and Service Guide

Document Part Number: N06379-001

2 Getting to know your computer.............................................................................................................................................5

3 Illustrated parts catalog ......................................................................................................................................................18

4 Removal and replacement procedures preliminary requirements.....................................................................................24

5 Removal and replacement procedures for Customer Self-Repair parts.............................................................................33

6 Removal and replacement procedures for authorized service provider parts...................................................................37

7 Using Setup Utility (BIOS) ....................................................................................................................................................65

8 Backing up, restoring, and recovering .................................................................................................................................68

11 Power cord set requirements ............................................................................................................................................80

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Product Name Victus by HP Gaming Laptop

Model numbers: 15-fa0xxx

CTO model number: 15t-fa0xxx

Processor 12th generation Intel® processors

Graphics controller Integrated graphics

● NVIDIA® GeForce® RTX 3050 graphics

● NVIDIA GeForce RTX 3050Ti graphics

● NVIDIA GeForce GTX 1650 graphics

Supports HD decode, DX12, and HDMI

Supports GPS (GPU Performance Scaling)

MR compatible (60 Hz frame rate)

Memory Two memory slots supporting up to 16 GB of RAM

Supports the following configurations:

Audio Audio brand: Bang & Olufsen

Audio control panel: myHP Audio Control

Supports HP Audio Boost

Dual-array, digital microphone with appropriate software

Support for Miracast®

Support for Modern Standby (connected)

RJ-45 (network) Integrated 10/100/1000 NIC

2 Chapter 1 Product description

Audio-out (headphone)/audio-in (microphone) combo jack

RJ-45 (network) jack

HDMI 2.1 out

- output up to 8 K @ 60 Hz with HDCP 2.3 (3050 Ti/3050)

- output up to 4 K @ 60 Hz with HDCP 2.2 (1650)

AC Smart pin adapter plug

USB 3.2 Type-C Gen1 port, supports:

- Display Port 1.4 out up to 5 K (60 Hz)

- HDMI 2.1 output up to 5 K @ 60 Hz with HDCP 2.3

- HP Sleep & Charge

Media card reader HP Multi-Format Digital Media Card Reader

Clickpad with image sensor

Multitouch gestures enabled

Precision touchpad supported

Supports modern trackpad gestures

Taps enabled as default

Power requirements Battery

3 cell, 52.5 Whr

HP Smart AC adapter (4.5 mm, power correction factor [PFC])

200 W, slim, right angle, 3 pin

150 W, slim barrel

C13, premium, 1.0 m (3.3 ft)

C5, conventional, 1.0 m (3.3 ft)

Security Trusted Platform Module (TPM) 2.0

Operating system Windows® 11 Home 64

Windows 11 Home 64 Advanced

Windows 11 Home 64 Advanced Single Language